# Page 5 | Lead Forensics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Lead Forensics the right Lead Capture solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156889/Lead-Forensics/reviews --- Lead Forensics 4.5 (234) [View alternatives](https://www.capterra.com/p/156889/Lead-Forensics/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 5 - Reviews of Lead Forensics ## Showing most helpful reviews Showing 101-125 of 234 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Andrew W. Sales Manager Environmental Services Used the software for: Less than 6 months ### "Excellent program a must for any business" March 12, 2026 5.0 Overall I have to say that my experience in using this has been excellent and i find it a very very useful tool. Pros There are a few things that i liked about lead forensic these include , the customization options on the dashboard which make it more personal to your business and easier to use , The staff - \[sensitive content hidden\] was very helpful in getting everything setup and working how i needed it and if I had a problem was always willing to help and point me in the right direction to rectify this. Cons The thing I disliked the most was the excel download report having to my columns on but tis is something were working to rectify. Review Source IM Isabelle M. Senior Marketing Executive Information Technology and Services Used the software for: 2+ years ### "Great tool for further insights " April 29, 2025 5.0 Overall a positive experience over the last 5 years, great platform to use to gain further insights into visitor behavior. A lot of potential to do more with LF too in future. Appreciate the support we get from our account manager \[sensitive content hidden\]. Pros Amount of support received from account manager, including tips on how to improve our experience is great Lots of insights gained by looking at what customers are interacting with and it has given us a great leverage to bring up those topics in upcoming engagements Able to integrate with google key words for further insights Cons Pulls location based on IP address so can be inaccurate if you're wanting to see specifically which location/office etc a person/company is visiting from Review Source LS Lee S. Head of Digital Marketing Construction Used the software for: 1-2 years ### "Great real-time information" March 3, 2025 5.0 Great. Support is really good and regular catch ups and updates. Pros Gives us real-time, high quality data which we can use to convert at speed Cons Nothing really. We are very happy with the product and what it can do for us as a business Switched from [CANDDi](https://www.capterra.com/p/178869/CANDDi/) Poor data supplied. Not as much information Review Source SC Sarah C. Digital Marketing Partner Construction Used the software for: 2+ years ### "Highly recommend for strategic campaigns" January 16, 2025 5.0 It's a fantastic tool to use for tracking lead opportunities. It has helped us massively with understanding our audience and creating personalised content relevant to our target audience. Pros This tool has helped our team become more strategic with our campaigns thanks to the insightful data we get in our reports. I find the platform's layout user friendly and the support available is fantastic. Cons At the beginning, I found the report criteria section (e.g. page viewed, category, landing page) tricky to understand due to the amount of criteria we were able to track. It would be useful to have tool tips on each to highlight what each criteria covers. Review Source KW Karen W. Sales Director Food & Beverages Used the software for: 2+ years ### "Love Lead Forensics" September 27, 2024 5.0 From day one this has been a great tool for both me as a manager and my staff in searching for new customers and reaching out to them while the lead is "hot" Pros It is great to be able to see what customers are visiting your website and where the leads are coming from. This helps you in your marketing approach and searching for new customers. Cons Truthfully the change of the platform....I like the "old" look. But over all like it all. Review Source Response from Lead Forensics October 11, 2024 Thank you for your wonderful feedback! We’re thrilled to hear that Lead Forensics has been such a valuable tool for you and your team in identifying website visitors and enhancing your marketing strategy. We appreciate your thoughts on the platform's design. User experience is important to us, and we’re always working to improve our interface while maintaining the features you love. If you have any specific suggestions or need support as you continue to use Lead Forensics, please don’t hesitate to reach out. We’re here to help you make the most of our tool! Best regards, Charlotte Lead Forensics JD Jennifer D. Business Executive Professional Training & Coaching Used the software for: Less than 6 months ### "The start of our journey with Lead Forensics" July 25, 2025 4.0 I think one of the best things about Lead Forensics is our account manager \[sensitive content hidden\]. He is very helpful. He takes the time to assist me with where i need support in using the system and making good suggestions to elevate our success in using it Pros It has a really easy dashboard to navigate and use, we are still in the process of learning how to use it best to suit our business needs but so far so good. Cons We are still in the early stages of using it so i can't comment yet on any negatives. At the moment nothing is standing out as being a massive negative Review Source HK Hamish K. Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Great platform, great support." January 16, 2025 5.0 Really positive. There's limited to say negatively about the platform. They provide great customer service, the insights are great and their pipeline of upcoming features sounds brilliant. Pros Lead forensics is a really easy to implement and use platform. The support offered by the lead forensics team is second to none, there hasn't been an issue in our 3 or so years of using the platform that they have delayed in response to. Cons Everyone uses the platform differently, but it would be great to be able to personalise navigation across by putting features pertinent to each user at the forefront. Review Source CJ Chris J. Commercial Director Warehousing Used the software for: Less than 6 months ### "Benefits of Lead Forensics & Excellent Account Management" February 18, 2025 5.0 As well as the benefits I mentioned previously, our Account Manager, \[sensitive content hidden\], has been great. Always goes out of his way to really understand your business and makes you aware of many other benefits such as the various stats and reports available to you when using Lead Forensics - and how your business can benefit from these. Very helpful indeed. Pros Being able to see what businesses visit our website has been very beneficial, as well as seeing what pages have been viewed. This has enabled us to engage with a variety of organisations to discuss their specific requirements in more detail and provide them with relevant options. Cons Contacting people who have visited our website, and them feeling a little awkward that we know they have visited our website, however, there are a variety of ways to go about this without the awkwardness and 'big brother' feeling. It is just finding what works best for you and your organisation. Review Source LG Lewis G. Sales Exec Furniture Used the software for: 2+ years ### "Would Recommend" January 29, 2025 5.0 Very good. Data is reliable to follow through after initial visits and follow ups are also useful to know they have received emailed links once they click them Pros A great view into who is looking in your 'shop window' through the website and good, reliable data on each company Cons Can sometimes be a struggle to weed out correct contacts at larger organisations Review Source PM Peter M. Sales Business Supplies and Equipment Used the software for: 1-2 years ### "A Must for Sales team" January 16, 2025 5.0 All the sales team use it daily and is the most used sales tool with in the sales department Pros Lead forensics as an amazing Sales tool- it has become an amazing tool for warm sales leads- 20-30% of which become quotes or orders Cons Not all web visits lead to leads as information such as contacts cant be found due to companies being too large. Review Source SB Sam B. Sales and Marketing Director Design Used the software for: 6-12 months ### "Would recommend Lead Forensics " February 25, 2025 5.0 Overall we have had a good experience with Lead Forensics. In particular, \[sensitive content hidden\], who was our success manager, was very knowledgeable and worked with us to ensure we maximised the most out of the software. Pros I am impressed by the data Lead Forensics generates for us on the dashboard and the reporting that can be sent to emails. Cons There was not a lot we didn't like. Perhaps only the lead manager wasn't as useful, as we had our own sales CRM. However, we can appreciate that it wouldn't be a con for everyone. Review Source TB Tove B. Brand and Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Lead Forensics has been a game changer for our marketing" January 21, 2025 4.0 The software itself is great and has made a real impact to our marketing. Our experience with the customer success team has been great, communication is really strong and the team action any requests or questions really quickly. Response times and resolutions have been really fast any time we've logged a support request. Pros It's incredibly useful to see not only which companies are visiting our website, but what their user journey looks like, from the channel that brought them to our site, to the pages viewed in their session. Cons The portal loading times are pretty slow so it can take a while to gather information sometimes. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Lead Forensics Larger database, more granular information, cognism integration Review Source JY Josh Y. Sales Executive Executive Office Used the software for: 2+ years ### "Sales Executive " January 16, 2025 5.0 Really easy to use, has helped me secure some brilliant prospects, and in quite a few cases, new relationships / business with clients. Pros Helpful staff, accurate data, and most importantly very easy to use! Cons Very rarely, there can be issues with the website, but this is few and far between. Review Source BW Ben W. Account Lead Marketing and Advertising Used the software for: 2+ years ### "A must for your business." January 16, 2025 5.0 Sensational. i have nothing but praise for their service. Pros The service from our account manager \[sensitive content hidden\] is second to none. She is always available to help no matter how small the request. It's also a huge benefit for us being able to see the industries our website visitors come from for our marketing efforts Cons Occasionally the load time on the site can be a tad slow. Review Source GL Graham L. Sales Technical Specialist Food & Beverages Used the software for: Less than 6 months ### "Useful application to help drive sales" July 22, 2025 4.0 Good so far apart from the survey where they want you to put in a minimum number of words for the effort to be logged and progressed. Pros Ability to keep track of potential leads and find new contacts to connect with. Also good filters to help focus efforts. Cons The ability to have more than one appointment assigned to a lead at one time. Not much more to say but due to word count I have to type more! Review Source CB CASPAR B. Digital Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "A powerful tool for any tech stack." October 9, 2025 5.0 Very postitive. The tool has produced excellent results and internally stakeholders have been very impressed. Pros A really powerful tool with excellent features and a great support team. Solid functionaility and straightforward to use. Cons Interface possibly a bit dated, but doesn't affect usability. Generally a very positive experience so far. Review Source Response from Lead Forensics October 27, 2025 Thank you for the fantastic 5-star review, Caspar. We’re delighted to hear you’re finding the tool powerful and seeing such great results. It’s especially rewarding to know your internal stakeholders are impressed too. We look forward to supporting your continued success! Best regards, Dawn AD Ashley D. Commercial Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "An overall great service" January 17, 2025 5.0 Great service with regular review meetings if you require them to track current progress and to see what's new or any upcoming changes projected. Pros An overall great service to understand both your existing customer and potential new customers through an easy to use portal. Cons There are additional bolt on cost services, but as an SME we don't believe are relevant to our own business, but may well be for others Review Source CH Colin H. Sales Co-ordinator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great to deal with." April 24, 2025 5.0 My overall experience is excellent, easily approachable, they listen and are always available for back up . They readily give advise and help when needed. Pros The Information you get from who has visited and what they looked at on our website, plus the added information regarding contacts of that company is very useful. Cons You don't get the exact details of the person who visited your website, but I believe this is not allowed anyway. Review Source SC Suzanne C. General Manager Renewables & Environment Used the software for: 1-2 years ### "Exceptional Customer Service" October 18, 2024 5.0 From the initial contact, to the regular interactions from the team we always feel we have support at hand. LF are also continually improving and providing us with options to add and grow what we are doing. We would highly recommend to other businesses to add to your business development and marketing strategy Pros The customer service support is exceptional! Especially Ash :) Cons There is nothing i least like about LF. All positive Review Source Response from Lead Forensics October 25, 2024 Thank you for your glowing review! We're delighted to hear that you’ve had such a positive experience with our customer service, especially with Ash. It’s fantastic that you feel supported throughout your journey with us. SS Stuart S. Client Relationship Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Stuart Salvage MDSS - lead Forensics Review" February 18, 2025 4.0 Very good in the main and superb support, help and advise from our Customer Success Manager \[sensitive content hidden\] who is very knowledgeable and always happy to help. Pros The beauty to track companies that visit our website and even see what pages they have visited. Therefore leading to a targeted approach on phone or email. Cons Shame that it doesn't allow user name to be visible and not picking up personal IP addresses. Review Source BJ Ben J. Sales Director Furniture Used the software for: 2+ years ### "Warm leads are great leads " January 27, 2025 5.0 Simple easy to use and priceless to a salesman like myself Pros As I'm in sales and have been for year's being able to have warm leads is amazing, pretty faultless in providing the names of companies that visit my companies website Cons If only it could give me the name of the person who's been looking at my website... But that's not possible and I like digging into these leads to find the right contact myself Review Source BC Beatrice C. Operations Manager Retail Used the software for: Less than 6 months ### "Gaz has the gift of the gab!" April 17, 2025 5.0 10/10 - We have fantastic on going support, we have been taught everything we need to know to get the most we can from Lead Forensics, the site is easy to navigate and the information provided is very detailed. Pros The simplicity of the site itself is great, the onboarding process leaves no margin for error, the communication once Gaz took over has been fantastic. We feel like valued clients rather than just another number. Cons I have nothing to complain about other than the initial lack of communication however, I am led to believe this was a one off and the person we were originally speaking with has left the company. Review Source NS Noelani S. VP of Commercial Strategy Hospitality Used the software for: 1-2 years ### "Great tool with great data" December 2, 2024 5.0 Very positive. I will absolutely use in the future with other companies, too. Pros In B2B marketing, there are tons of data gaps in being able to track the efficacy of campaigns and efforts. LeadForensics has given us tons of valuable data points to fine tune our efforts and proactively target future clients. The account service we receive from Ryan is the best of any vendor I work with. He has provided us with progressive steps to use the tool to its fullest abilities (my bandwidth did not allow me to implement and begin using all aspects of the platform from the start). He has been great at uncovering new ways to use the tool to help our business. Cons The biggest challenges I have faced are really my own doing. Any time I have set up tracking incorrectly or did not create the integration fully, Ryan was quick to deliver documentation to help me find where I messed up. Review Source Lauren W. Senior Marketing and Communications Specialist Veterinary Used the software for: Less than 6 months ### "A great tool for both the marketing and sales team" April 4, 2025 5.0 There is so much information available for both identifying new leads and creating a picture of how our existing member base is interacting with our website. Pros Easily able to create profiles for our sales team and filter visits by postcode. Cons Trying to onboard the sales team to see the potential. However, the support team at LF have been great at finding ways to streamline reports and leads, which has really helped. Review Source NB Nick B. Sales and Marketing Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A really useful product, with great support" January 17, 2025 4.0 We have this in place to assist with monitoring web activity, which useful for both new visitors, and also existing customers. Knowing the customers journey allows us to tailor our approach when responding to enquiries. Pros The configurable dashboard provides a useful overview of the visitors activity. The support is great. Cons It takes some time to understand the layout & functionality, but the support has always been there to assist. Review Source Similar Products Featured