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PrimePay

PrimePay

4.0 (358)
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Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on February 3rd, 2025.
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What is PrimePay?

PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform for people-centric businesses. More than 16,000 clients — including Aspirion, Solution Group, Stagnaro Bros. Seafood, SERVPRO of Anniston, and Nova Care Agency — rely on the PrimePay HCM Platform to replace manual work, replace compliance worries, and stop wasting time on things that should just work, so they can get back to work.

Do you work for PrimePay?Manage this profile page
Payroll with PrimePay is as easy as 1-2-3!
In just 3 steps, paychecks, benefits deductions, taxes, and accruals are automatically calculated- It's that simple!

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How much is PrimePay?

Starting From:
Not provided by vendor
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Please contact a PrimePay sales reps for more information about pricing.

PrimePay Features

What solutions does PrimePay provide?

Alternatives to PrimePay

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Overall Rating:

Ease of Use
3.9
Customer Service
3.8
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Value for Money
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Gusto

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$40/Per Month
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Overall Rating:

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4.6
Customer Service
4.4
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Deel

Starting from:
$49/Per Month
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4.8
Customer Service
4.7
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4.7
Value for Money
4.7
Rippling

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Pricing Model:
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Key user insights about PrimePay

Based on of verified reviews collected between October, 2015 and September, 2024
avatar 1avatar 2

Payroll processing

Based on 104 reviews
Users find PrimePay's payroll processing efficient and user-friendly, appreciating the ease of managing payroll tasks and the support from payroll specialists. They highlight the seamless navigation of the portal and the ability to complete payroll quickly and accurately. However, some users experience inconsistencies with payroll specialists and errors in payroll processing, which can be frustrating and time-consuming to resolve.

Customer service

Based on 87 reviews

Reviewers have mixed feelings about PrimePay's customer service, with some praising the personalized and prompt support they receive. They value the automation of payroll tasks and the interconnected system that updates in real-time. On the downside, many users report difficulties in accessing customer service, feeling less important as smaller customers, and experiencing issues with accessing pay stubs and other essential information.

Pros

  • Customer service is great as I get someone to answer my "mishaps" and their babysitting technique. The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents.

  • The customer service has been excellent. All of the employees have been very friendly and are super responsive.

  • The price was fair for what you receive. There are some good reports that are useful for monthly payrolls, and year end reporting.

  • I like how it is all interconnected and the support was wonderful. There was live training which was captured on video to replay, written supports, phone supports, and very quick email supports.

Cons

  • HAVENT used once, and desperately want to cancel. Now I'm left desperately hoping that the company will do the right thing and refund my money they stole and ACTUALLY CANCLE my account.

  • Lack of integration between HRIS and T&L/payroll. Lack of functionality on payroll.

  • Worse than Horrible - Excruciatingly Painful and the most frustrating organization that I have ever done business with.

  • Especially when just trying to reset a password. I have given my score due to the obnoxious treatment from customer service and the lack of information available.

Most Helpful Reviews for PrimePay

Veda S. avatar
Veda S.
Administrator
Non-Profit Organization Management, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 2, 2025

"Tax issue resolved "

Overall: I had talked to them before the holiday and we thought a problem was resolved. I called back in and we talked for about 5 minutes and the issue was resolved.

Pros: Ease of accessing the payroll portal. Helpful employees

Cons: I have nothing to share negatively. I called in and had to wait about 10 minutes, which the day after a holiday was short.

Switched From: RUN Powered by ADP
Reasons for Switching to PrimePay: Prime Pay offered the same service for a better price
Melissa S.
Office Manager
Law Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 12, 2024

"Easy, efficient and supportive"

Overall: Excellent. They are there when you need them and otherwise it is a seamless transmission of your payroll information. One responsibility of mine I don't have to think about! It is all handled for me!

Pros: Efficient, easy to navigate, promptly responds to issues.

Cons: Nothing as of yet! They need to keep doing what they are doing and doing it well!

Switched From: ADP Workforce Now
Reasons for Switching to PrimePay: I was with PrimePay and left and came back. I only went to ADP because I was told something integrated with it when it actually didn't.
marc C.
controller
Entertainment, 11-50 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
January 8, 2025

"Horrible, 0/10"

Overall: Horrible! you say what you have to for the sale and leave us behind when help is needed

Pros: Nothing, sold us a service and they are unable to follow through

Cons: You don't care. Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue

Mellony M.
Human Capital System Administrator
Religious Institutions, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
3.0
Customer Service
5.0
Features
1.0
Value for Money
1.0
Likelihood to Recommend
1/10
Reviewer Source
Source: Capterra
November 19, 2024

"Overall Experience"

Overall: My overall experience with PrimePay implemetation team was great exeprience, my overall experience with the system is NOT LIKEY to recommend. The system is has a lot of glitches and is limited to what is capabilities are.

Pros: I loved that the implementation team was very knowledgable and responsive. I learned a lot from [sensitive content hidden] about how their system worked. I alos LOVED the

Cons: System limitations. The system is unable to handle our intricut payrolls and could not give basic reports that were needed. The discovery documents was very detailed on what is needed for data migration. It made the import of information and data verification easier.

Alternatives Considered: UKG Ready and Dayforce HCM
Reasons for Choosing PrimePay: Upper Management made the decision on behalf of the entire company
Switched From: UKG Pro
Reasons for Switching to PrimePay: Upper Management made the decision on behalf of the entire company
Michael K.
Controller
Aviation & Aerospace, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 11, 2024

"PrimePay review"

Overall: The software is efficient and easy to pick up.

Pros: The customer service is professional, friendly and most of all world class.

Cons: On occasion the the final step will get slowed down by an address issue even if the employee is no employed

Switched From: ADP Workforce Now
Reasons for Switching to PrimePay: company was sold causing the p/r service change