Who Uses This Software?

PrimePay believes in the power of small business. Since 1986, we have been helping small businesses get back time in their day to focus on what matters most.


Average Ratings

74 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PrimePay
  • primepay.com/
  • Founded 1986
  • United States

About PrimePay

It's true, you can love payroll. Our all-in-one payroll, tax, and HR solution is quicker than ever. Once your payroll is done, so are your taxes. We guarantee 100% tax compliance with federal, state and local regulations. Included with our payroll service is our free HR advisory solution. This service helps you stay compliant and empower your employees through handbooks, provided training and more.


PrimePay Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

PrimePay Reviews Recently Reviewed!


Capterra loader

PrimePay Good Service

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Cons: There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Overall: PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Vendor Response

by PrimePay on December 19, 2018

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services.

- Team PrimePay

Payroll Processing, for Businesses that have "More Important" things to do!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Experience (UX) design makes it so intuitive, easy and fast. once initial set-up, is complete. I can complete all of payroll processing in less than 30 minutes, on payroll day, and have accessible updated reporting, very just after. Every Team Member is knowledgeable, skilled and a pleasure to work with, (if, and when you need them!) But as the platform is well thought out, with "steps & prompts" to guide, it's very hard to mess up payroll processing!

Cons: The Prime-Pay Payroll Elephant...but I have grown to value and respect his important task!

Overall: Takes all of the Payroll, Taxes, Deductions/Withholdings, etc., fears away! As a user, I have true confidence that all of my payroll actions are correct, and reporting /recording is accurate. The ready-accessible reports features are excellent. All supported by an expert staff, (should you ever need help) who is one phone call away.

Vendor Response

by PrimePay on October 17, 2018

Thank you very much for your thorough review, Manuel! We're so happy to hear that you're having a positive experience with us. Our goal is to give you time back in your day so you can focus on what matters most; your business. Thanks for being a part of the PrimePay family!

Pretty Good & Effecient

Jan 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate, and very easy to see all that is needed to be seen easy to go back and forth, also I love the elephant who is calculating the payroll process. The reports are easy to read with great detail of everything that has been entered . and Now I love that you need a verification code to even open up the payroll process. all I am very happy with prime pays customer support and the payroll process. One hundred words are pretty hard to come by when you like everything about the program and you have NO Complaints. Not sure what else you could do to make it better, except when an employee is over the allowed time off, I'm not sure what they are asking me to do. but other wise all is well. Good Job !!

Cons: Sometimes I'm not sure if I have completed everything, It will say, pick a report on one part of the screen but then on another it will say, smile your payroll is being submitted ??

Overall: My reports are efficient and properly calculated !!

Payroll Services

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Prime Pay for my business payroll for quite some time. I really appreciate the customer service I receive. Although my company is small we have many different categories and I have never had a problem getting all of the my employees paid correctly.

Cons: I do not have much need to use the software because once my payroll is complete, I do not need to look at it again until the following week.

Overall: The benefits I see from using Prime Pay are that I do not have to take much time to get my payroll logged and receive the proper pays for each employee. In the past I would have to spell out every deduction to my payroll service and then it would still come in incorrectly.

Vendor Response

by PrimePay on December 20, 2018

Thank you for your review, Sherri. One of our main goals is to give business owners time back in their day so they can focus on what matters most. We're glad to see that we're able to achieve that for you and your company.

- Team PrimePay

Easy to use, good turnaround on responses to issues.

Apr 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, and great report structures. Love that HR3 has carrier feeds. The new timeclock is great!

Cons: My biggest frustration is that there are too many links and no integration between software. You have to get a link to all different services (HR3, PayStubs, FSA, Timeclock) all have different links which frustrate users. Also, as the administrator, you are stuck with having to reach to so many departments because you no longer have a dedicated service manager.

Awesome

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the fact that it is develope with the user in mind as to navigating and the layout of functions. Everything to do with payroll and ACA reporting is made for those that work with it daily.

Cons: There is probably only one thing I would change and that is employer section that allows you to change or update bulk information for employees.

Overall: Knowing that our employees information is secure and accurate for income and taxes.

Superior service & products

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User friendly and easily navigated employer portal. Techs are always willing to assist with resolving payroll employee and employer issues. I am really impressed with PrimePay Blog topics and they are relate-able to my job and payroll. I seldom experience any wait time for responses to my questions and the Techs stay with me until I understand the concepts and PrimePay requirements. Tech demonstrate an extreme amount of patience and attention to my company's concerns. They listen are consistently inquiring if my company needs clarification on any specific issues.

Cons: Sometimes when I haven't visited a particular area or subject or an extended period of time I have to reach out to my Tech. I could avoid wasting their time and effort if there were tutorials to let users kn ow of new or updated information as it relates to the PrimePay online Employer Portal.

Capterra loader

Excellent

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Sole Proprietor Certified Public Accountant, I have many small business clients. All my clients use Prime Pay Payroll Service. Prime Pay is very easy to work with. Prime Pay works with me to deal with all payroll issues that happen during each fiscal business year.

Overall: They help keep my client's businesses successful. Prime Pay Payroll Service's Reports and Web Site are easy to use.

Capterra loader

always great fast service

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: software is user friendly the implementation was quick, training was well organized, and questions were handled effortlessly

Cons: there are no real issues other than reporting of labor dollars by job type broken out to multiple departments with associates that work varied departments

Overall: ease of use, great support

Our transition from a larger/more expensive payroll organization couldn't have been more smooth.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We started off with a great experience with our sales rep and customer service took right over with excellent service. There seemed to be no errors, problems, or issues right from the very beginning. Our conversion rep was responsive and resolved any issues that I brought forth immediately. Payroll processing days couldn't be more easy. A few simple clicks and I'm ready to submit. The entire process is simple and takes up virtually so little time.

Cons: I struggle with the reports section. When I want to print out a report, it seems to take me a much longer time as the screens are not very easy to look at and quickly understand. I find the report not generating immediately, but rather queuing, then getting an email to let me know it's ready a bit distracting.

Overall: Using this software really frees up payroll processing time. It's simple and easy to use and it's only just a few clicks in order to successfully transmit payroll each pay period.

Great Service

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reports are easy to find and have whatever you can imagine because

you have the ability to customize them to fit your needs. If you have any

problems you just call in and they walk you through it.

Cons: We wanted to see a couple of different categories...but they showed

us how to get there...so no problem really

Overall: This makes the whole payroll process simple and seamless. We

work with support team and they are very knowledgeable and can answer

any questions we can come up with. We have always had wonderful

customer support

Vendor Response

by PrimePay on December 20, 2018

Thank you for your review, Liz. We're glad Jenny has been so helpful for you! We're happy to have you as part of the PrimePay family.

- Team PrimePay

Easy Life

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All it takes is a brief phone call, I give the hours and in less than a minute i can download and print out my reports

Cons: Some minor glitches, all is well and well taken cared of.

Overall: Ive been with Primepay for years now. The company and my "smart representatives" makes my Payroll, Taxes easy. I could have some peace of mind at the end of every pay period and tax year that I am compliant the the IRS and labor law.

Vendor Response

by PrimePay on January 18, 2019

Thank you very much for your review. One of our goals is to give you time back in your day to focus on what matters most while we handle your back office tasks. We are glad that at the end of the day, you can be left with peace of mind knowing everything is taken care of. Thank you for being a valued part of the PrimePay family.

- Team PrimePay

User Friendly Payroll Company

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that I can enter the whole payroll myself at my leisure instead of waiting on a representative to assist me, but when I need assistance PrimePay is right their with answers to my questions while I am still processing my payroll. This is a very important fact since most of the time if a problem creates itself, I can't complete the processing without the question answered. If they didn't answer fast it could hold up my processing and the checks, which would create a lot of dis-satisfied employees with no check!

Cons: At this moment I have no cons, I like the software

Overall: My time is better spent collecting money to pay for the payroll than to save money by processing the payroll myself.

Vendor Response

by PrimePay on December 19, 2018

Thank you for your review, Elyse. We're so glad that you find our service so highly valuable. We strive to give business owners and end users time back in their day to focus on what matters most. We're happy to see that we have achieved that for your company.

- Team PrimePay

Still Has The Small Businessman In Sight

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I have found with PrimePay is not limited to the success of their software. While the software is great, it is the people element that I find so refreshing. I used two other well known payroll companies before discovering these guys. The biggest difference I have found is that unlike other payroll companies, they do not vanish once the sale is made. Today was a great example of their friendly demeanor. Even though I knew it was my own fault for not getting payroll in on time, Grace, an account specialist but not mine, cheerfully took my payroll via phone. Happily going the extra step she also took the information for my two new employees who will have their first checks delivered on time tomorrow morning.

Cons: What I like least about this software is my inability to find time to use it.

Overall: You can reread my pros for the full monte, but my overall experience in a few words would be "awed by the friendly accessibility."

Vendor Response

by PrimePay on January 18, 2019

Thank you very much for your kind and thoughtful review. One of the most valuable things we can offer to our clients is our hands on, passionate client success team. We truly care about each and every one of our clients and whether you have one employee or 100, you will each receive a personalized and caring experience. Never hesitate to reach out to us if you have any questions or concerns.

- Team PrimePay

Great for employee benefits

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm an end user, and I love how easy it is for me to manage my FSA account. Being able to upload receipts through the mobile app is a life-saver, and I love it that I can enroll for the upcoming year on my own through the website vs. having to fill out paperwork and go through HR.

Cons: My one and only complaint is a minor one - I wish the mobile app was set up to allow fingerprint sign-in.

Vendor Response

by PrimePay on December 17, 2018

Thank you for your review, Tracy. We highly value your feedback and are always working on improving our products to meet our client's needs. Never hesitate to reach out and let us know what we could be doing better.

- Team PrimePay

Great For Small Business

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the customer service and hands on approach to providing payroll services. Having access to reports and documents is a plus.

Cons: The online portal could use a make over. It should be more user friendly and easier to use.

Overall: I've been a proud customer for over 3 years. Really enjoy the customer service and support. I sleep better at night knowing they take care of everything.

Vendor Response

by PrimePay on December 19, 2018

Thank you for your kind review, Marcus. We're glad to know that we can take some of the weight off of your shoulders as a business owner and provide you with satisfactory customer support. We are always looking for ways to improve our product. Your feedback is highly valuable!

- Team PrimePay

Good product and service

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The PrimePay software is easy to use for the most part.

Cons: I wish you had an option for companies like mine that only run occasional payrolls.

Overall: PrimePay helped me when my account was hacked. They noticed that there was an unusual payroll run, and contacted me, which allowed me to stop payment on a fake payroll for over $60,000. They also assisted me when my former payroll company neglected to process my quarterly reports for the State properly and then refused to do anything about it. The Prime Pay rep helped me force the former company to own up to their mistake and pay the fines.

Vendor Response

by PrimePay on December 20, 2018

Thank you for your honest review. We are so sorry to hear about your prior experience with your previous vendor, but are very glad to see that we were able to resolve your issues. If there is ever anything else that you need from us, please do not hesitate to get in touch. We are always just a phone call away.

- Team PrimePay

Primepay Review - 12/18/2018

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use; easy to navigate; and intuitive

Cons: Not enough standardized reports with current period and year-to-date information.

I love PrimePay! It is an easy to use system that makes running payroll easy and fast.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is really easy to navigate, and running payroll can take very little time. It makes it easy to input lots of hours all at once.

Cons: It isn't very easy to verify all of an employee's data at once, since it is on multiple pages. There are reports that can be run, but so far I haven't found a way to get all of an employee's information in 1 place.

Overall: It is really easy to use, and it doesn't take a lot of time to run payroll. Previously, we used ADP and it would sometimes take hours to run payroll. With PrimePay, sometimes it takes as little as 10 minutes!

Great Services

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that there is a representative who can input the information for you. You do not need to log on to anything. Give them the rate, hours, or salary of employees/contractors and they handle it all for you.

Cons: Nothing. Everything has been great so far and I have dealt with several payroll companies.

Overall: My overall review is 100% customer service. They have great customer service whether calling or emailing. The communication I have with my representative is quick, accurate and straight to the point.

Vendor Response

by PrimePay on December 19, 2018

Thank you for your review, Dawn. We take great pride in the customer service we provide to our clients and we are happy to see that we are meeting your needs and expectations.

- Team PrimePay

Capterra loader

I have been a PrimePay client for over 10 years. We love their customer service.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I use PrimePays services to run my payroll, to pay my payroll taxes and to keep track of employee benefits such as sick hours, vacation and medical and supplemental insurance premiums, They make it easy to look up records and download information 24/7/365. Also in 10+ years with Primepay I have only had TWO different representatives handling my account. I love having someopne who knows and cares about me when I call for help!

Capterra loader

Great Service and Support

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Service and support are great. Responsive staff and easy tools to support payroll processing.

Cons: I don't have any issues. with the software and have been happy.

Overall: PrimePay is managing our semi-monthly payroll processing needs and tax remittance requirements. The staff are responsive, knowledgeable, and do a great job!

Vendor Response

by PrimePay on December 19, 2018

Thank you for your review, Jonathan. We take great pride in the service we provide for our clients and are happy to hear that we are meeting your expectations.

- Team PrimePay

Everything you need is here...One Stop, One Place, including personal support/help, "if" you need it

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Experience (UX) is spot-on...intuitive, comprehensive, clear, with all the checks & balances without being cumbersome/complicated..all reports are readily available, almost real time! Should you need support, help, or answers, a very knowledgeable Specialist is quickly available via phone.

Overall: UX is well thought out/developed...intuitive and clear for the User. "Time to Process/Submit Payroll" is the ultimate benefit/time-saver.

Not too shabby

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Mostly simple to use for small businesses. Great to not have to worry about tax filing.

Cons: Having to pay extra to get a report that shows YTD earnings per employee.

Vendor Response

by PrimePay on December 19, 2018

Hi Sean,

Thank you for your honest review. We value your feedback and use this information to improve our service and product. Just like your business, we are always focused on growing and bettering ourselves to meet the needs of our clients.

- Team PrimePay

SUPERB PAYROLL SERVICE!

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I phone in my payroll. I love the aptitude and level of service our representative gives us.

The reports are easy to read.

Cons: The reports are easy to read, extensive yet concise.

Overall: Prime Pay has been exceptional in meeting our payroll needs. We have two businesses and both businesses require extra attention each week (on some level). Our payroll representative is superb. 100% of the reason we are still with Prime Pay is a direct result of the customer service we receive.

Extremely user friendly

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is very self explanatory, and the ease of changing or looking up employees information makes it a pleasure to use.

Cons: Although you can always reach customer service when needed, I find it is hard to contact our representative by phone promptly.

Overall: This is my first experience with payroll software, it is so user friendly it makes the payroll process extremely easy to learn and use.

Acceptable

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and funtionality with on-time delivery.

Cons: Sometime Primepay account rep is unavailable

Overall: satisfactory

Vendor Response

by PrimePay on December 20, 2018

Thank you for your review. We're sorry to hear that you have had some trouble getting in touch with our service representatives in the past. Rest assured, our representatives will get in touch with you as soon as possible and will be quick to resolve any issues you are experiencing.

- Team PrimePay

Great Company

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Very customer friendly! No Negatives.

Cons: Easy to use. Very customer friendly! No Negatives. However Employees should have a little more access to forms.

Overall: Easy to use. Very customer friendly! No Negatives.

Vendor Response

by PrimePay on January 18, 2019

Thank you for your review, Nicholas. We value all feedback we receive and will be sure to utilize this information to enhance our client's experience.

- Team PrimePay

I use the PrimePay Portal to retrieve Payroll Reports, Tax Reports, W-2 Forms, etc.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I log in to the PrimePay Portal weekly or at least bi-weekly. I can save or print the reports I need and I believe it is very secure. It is very easy to use. If I need help, which only happened once, the representatives at PrimePay guided me through very easily.

Overall: The most important benefit is the safety and security of all information for our employees. With the PrimePay Portal, I have been extremely satisfied with the security. Secondly, it is very easy to use as I am able to print and/or save the reports/documents as necessary.

Good payroll service

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Great way to process payroll. I switched from a PEO service and was nervous about doing it myself. After they got me up to speed, it has been a breeze.

Cons: Nothing comes to mind. Everything is good.

Overall: Great payroll service. Happy with my decision to use them. Thanks.

Vendor Response

by PrimePay on December 19, 2018

No need to thank us; we would like to thank YOU! We're happy to have you as a member of the PrimePay family. If there is ever anything more that you need from us, please do not hesitate to get in touch.

- Team PrimePay

Best Software on the Market

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of access from anywhere I need to work remotely.

Cons: Need quarterly reports faster. I am doing year end and I need reports sooner.

Vendor Response

by PrimePay on January 18, 2019

Thank you for your review, Amber! This feedback is highly valuable to us and will be put to good use in improving the service we provide to our clients.

- Team PrimePay

Best customer service!

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very user friendly! Love that they can provide a copy of cobra election notice the same day an entry is made

Cons: Wish it had the ability to show all active and pending cobra participants under each client instead of having to run a report

We run payroll bi-weekly from the website.

Jan 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Availability, accessibility and relatively easy to use for adding and changing employees. Standard reports are easy to access and print.

Cons: Running custom reports is not user-friendly. No instructions were offered at inception and it's impossibly to learn from the website.

Have been with PP for many years; always come through with the answer to some difficult questions.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to access, easy to read. Our account manager, Aruna, is quick to instruct how and why certain items are on our reports.

Cons: initially takes a few trys but then it is easy. Sometimes too many reports to choose from but all seem to come in handy.

Overall: None really, just easy to use.

Capterra loader

Professional, easy to work with.

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable, professional, easy to use, excellent customer service. It is good to know that PrimePay is on my team.

Cons: Can't think of any. I honestly cannot think of a time when I have has an issue. So much better than the competition.

Overall: Ease of mind that payroll is done right!

Capterra loader

I added a calendar and time clock system to my payroll recently. It will save me time and money.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it is all interconnected and the support was wonderful. There was live training which was captured on video to replay, written supports, phone supports, and very quick email supports.

Cons: It was a little confusing to know how to access all three parts of the system at first. It requires different passwords and different IDs for each of the three parts. Connecting everything did not go smoothly, but the support team's quick help made that alright.

Overall: Ease of tracking and verifying employee hours, ease of giving employees information about their schedule, and especially ease at completing the payroll.

website is busy and hard to move around in / not intuitive on where stuff is or how it is identified

Jul 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: good notification of transactions that need to to reviewed. Very helpful customer service with quick responses.

Cons: hard to figure out where to go and how to add a new person. I use this very infreqently (once a year) which makes it hard to me to remember how. If I used it more it would probably be easier.

Vendor Response

by PrimePay on October 17, 2018

Thank you for your review, Patricia. This feedback is very valuable to our team. We will continue to work on improving our platform in order to provide you with the best user experience.

super easy to use

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like all of the forms etc we can pull up at the website...easy. NO complaints there!! Support service take what I believe will be a complicated transaction and break it down and get it done with no problems. Always upbeat

Overall: fewer headaches with taxes etc

Extremely satisified

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Primepay makes processing payroll effortless and stress free. Their payroll specialists are knowledgeable professional. I provide basic information and they do everything.

Overall: I do not have to worry about filing payroll taxes and forms to the government.

Very Helpful

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Glad we implemented. My office manage has enjoyed working with the program . I highly recommend

Cons: There are no cons. It really is that easy to use. Highly recommend this as an efficient payroll management system

It works for my company.

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PrimePay software is easy to use. The various review processes help me to avoid errors.

Cons: I have no problems with the software. It works great for my company.

Overall: Customer support is prompt and well informed.

Customer Service is disappointing.

Feb 06, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I was really excited to use this program. Everything was set up to make perfect sense.

Cons: Calling customer service as an employer is impossible. They will let you know immediately that they will not help you, and they will ask you to call your employee. As soon as they know you are an employee they will refuse to answer any basic questions. I asked for a better contact for my employee

Overall: I was happy with the service until I needed help. At that point I no longer trusted your product. People cannot be expected to know every single protocol your company may have. Especially when just trying to reset a password. I have given my score due to the obnoxious treatment from customer service and the lack of information available.

Vendor Response

by PrimePay on February 11, 2019

We are so sorry to hear you've had a bad experience. We'd like to do our best to resolve this for you. Please email socialmedia@primepay.com with your full name and business name and we will have someone from our leadership team reach out to you.

Great Payroll Service Company

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The staff of Prime Pay is always professional and very helpful. They are very hands-on during setup and very helpful along the way. Their customer service is one of the best.

Cons: Their software is good. I like the reports, which are very easy to read.

Overall: Great experience with a variety of clients. Always recommend Prime Pay.

Vendor Response

by PrimePay on December 20, 2018

Thank you for your review, Debbie. We take pride in providing you with best-in-class service so you can walk away with a best-in-class experience. We're happy to see that we're meeting your needs.

- Team PrimePay

Personalized service and ease of use

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Our contact is helpful and cheerful, and easily available. The reports I need are easy to access and download.

Cons: I have had no problems with the software.

Overall: Very positive

Prime Pay

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: efficient; very easy to use; employees very helpful

Cons: nothing not to like; we've had no problems since we started using Primepay a year ago

Overall: 100% accurate

Vendor Response

by PrimePay on December 19, 2018

Thank you for your review, Danielle. We're happy that you have had a great first year with us. Happy PrimePay-versary! We hope you will be a part of the PrimePay family for many years to come!

- Team PrimePay

The best payroll service ever

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and there is a separate portal for the employees

Cons: There is a learning curve, but technical support was very helpful.

Overall: PrimePay is helpful and responsive to my needs. It doesn't matter if you have one employee or hundreds, they treat everyone with respect.

Vendor Response

by PrimePay on December 19, 2018

Thank you for your kind review. No matter if you have one employee or 100, we treat each of our clients with the same attentive care and passion. If there is ever anything more that you need from us, please do not hesitate to reach out.

- Team PrimePay

PrimePay Application Friendlyness

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. Reports are easy to read.

Cons: I have not found any function that I least like.

Overall: This software has helped me with my payroll and reporting needs.

Crystalis have been with Prime Pay about 10 years and I love them so much I do not shop any other Co

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: All your information is at your finger tip, you can access your reports wherever and whenever you need to.

PrimePay

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Can call and talk to a real person on the phone

Cons: layout and easy of moving around on site

Overall: Great work!

Mixed

Jan 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the software, the company, etc. - they do what they are supposed to do. The initial set up was guided by their staff and all questions were answered promptly. They sent staff to our open enrollment meetings to answer the questions of our employees and handled most of the setup through email/telephone.

Cons: I don't like the constant emails. Enough already... Every day a news blurb - sometimes even ones that don't have anything to do with their program. I know employers need to have a source of information, but if they already have a source, we need to have a way to opt out of general info emails and just get the ones pertaining to the program. Also, we don't need a -0- debit notice via email.

Overall: Administration of our program - we only have 5 participants, so it's still an administrative burden for us to work with.

All in one place

Feb 07, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and how everything is in one place. I like being able to go in and change a direct deposit or deduction for an employee easily.

Cons: Sometimes there are little settings that are easily missed by me when setting up a new deduction.

primely review

Jan 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to read spreadsheets. Calling in payroll is always a friendly experience

Cons: The cost of adding a clock in/clock out feature

Great Software from Prime Pay

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use of the software. The system was very user friendly

Cons: There was nothing bad about using the system.

I have been working with Prime Pay for years and have appreciated the ease and improvements made.

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Customer Service as well as accessibility to the software and respect for protection of privacy.

Overall: Time efficiency!

PrimePay is easy to use and if I ever do run into any problems they make it easy for me to call!

Feb 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access to every report our non-profit might need. If I'm not sure about an aspect of the sw or a particular report, thankfully, I can pick up the phone & am greeted by someone local, willing to answer and help in any way!

Cons: Not sure what all the reports are or why there are so many but that's mostly on us being unlearned in HR matters. Sometimes I have to weed through all of the options to find what I really need.

PrimePay is straight-forward, easy to manage and use Payroll software!

Dec 07, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly, straight-forward, all you need in one place on one page for your payroll needs! Very self-explanatory!

Cons: The software is a little outdated from the visual perspective, looks like it was created in the 1980s.

PrimePay

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easily access or reports on an online portal anytime.

Cons: Each document is a separate pdf to download.

Overall: Overall, we are pleased. The price is right and there are not any surprises.

Capterra loader

Excellent. Easy and intuitive

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive and easy to use. Compared to the other interfaces I've used this one Excels

Cons: I've used other payroll software firms and prime pay is by far the most intuitive

Overall: Prime pay has been easy since the day I inquired about using their service several years ago. The sales professionals were excellent the training was excellent and the monthly usage is intuitive and easy I highly recommend

Director of Finance

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Your software is very user friendly and well designed for service company

Cons: Missing payroll analytics which would be very helpful

Vendor Response

by PrimePay on December 19, 2018

Thank you for your review, Leonard. We use this feedback to enhance our products and services. Our product will only continue to improve to meet the needs of our clients.

- Team PrimePay

Service is accurate and very easy to use.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I have used Prime Pay for over 15 years. The reports they provide make it very easy to post my payroll. I have switch all of my clients who need payroll to this service. I would highly recommend them,

Overall: I think you should have better pictures. It took me 4 times to check the "correct" boxes because the pictures were sooooo foggy.

Great Customer service and Prime Pay Representatives are always available when you need them.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. All information ready and available when you need it. The ability to customize reports.

Cons: Sometimes when customizing reports. I sometimes get confused as to which parameters to use.

Like to have access to more reports like the year end master.

Overall: ease and accessabilty

customer service could use some help.

Apr 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Being able to do my payroll online at my own convenience. I can quickly process my payroll.Software good.

Cons: The payroll module was not the most user-friendly, but now that I know what to do it is easier.

Not able to log in to the account after they did system/program upgrades and changes

Mar 21, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I manage my clients Cobra administration and it was a fairly easy system to use when I was able to access it.

Cons: I can no longer log into the site. After multiples calls for assistance, they are still unable to resolve the problems. I cannot talk directly with the IT department. Luckily, they have a team I can email the work to and they have to input it for me. I've not been happy with them and will be changing to another program.

Overall: Easy Cobra administration

Vendor Response

by PrimePay on March 26, 2018

We're so sorry to hear you've having an issue with our system! We'd love to help resolve it the best we can. Please send an email to socialmedia@primepay.com with your contact information and company name and we'll get to work on it. Thank you!

From day one when we were converting to online payroll, everyone has been so helpful!

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Employee pay history is easy to run the report and our employees are very grateful. Entering Payroll takes very little time and the review process is very easy to balance back to our entry report that is completed prior to entering payroll into the system. I like the clock that runs when you are done entering and payroll has been submitted showing that the payroll is being generated. Nice touch.

Cons: Nothing, just a learning curve starting the system, but I'm sure before long it will be easy as can be.

Overall: Reports and verification of payroll prior to the payroll being submitted.

Bob Dennis Insurance, Inc.

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. As a one-person company I don't need a lot of frills. The software lets me get to my payroll documents monthly as I need them. All my tax information is filed with the appropriate tax agency so I don't have to do anything.

Cons: I wish there was a way I could view all my payroll documents together rather than opening each report individually.

Didn't make it much past implementation...

Mar 29, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Pleasant sales experience - made product sound great & had us excited to leave ADP! Signed up for what appeared would be an easy, user-friendly payroll platform. Please read (shortened) list of cons below

Cons: Implementation was terrible Took a long time to recover from the tax mishap during implementation Was really tricky to have an HSA Plan - deduction codes proved difficult to set up and GL mapping didn't align Had to send specific codes to each employee in order for them to register and they couldn't do so until after the first processed payroll!

Not a great product

Jun 26, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The price was fair for what you receive. There are some good reports that are useful for monthly payrolls, and year end reporting.

Cons: Customer service was the worst, and overall very limited reporting capabilities. As soon as our first year end, I pulled the plug on Primepay.

Vendor Response

by PrimePay on June 28, 2018

We¿re so sorry to hear your experience with us was less than satisfactory. This is definitely not a precedent we¿d like to set. If there¿s anything we can do to help rectify the situation, we¿d like to try! Please email us at socialmedia@primepay.com with your name and company name and we¿ll look into this further for you. Thank you!

Since signing on with Primepay, I have been completely satisfied with your service.

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, features and functionality. My accountant appreciates the depth of information regarding payroll and taxes paid.

Overall: I benefit from the detailed payroll information.

Got the job done. Never blown away by the User Interface

Feb 22, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It was a simple interface that was easy to navigate. I never had any issues getting to the information that I needed to get to.

Cons: It did seem like it was outdated on my last visit. We've moved to another software that was more modern.

Love my Primepay!

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use and it has all the items i need to access.

Cons: I can't think of any negatives with it.

Overall: love my agent and the apps

Prime Pay is easy to work with and if I have a question they are always there to help!!

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that its always available to me and its easy to use and understand. Everything is easy to navigate.

reliability

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It simply does the job, and we can depend on fulfilling our requirements.

Cons: We have no complaints about using this software - it worked well.

Overall: PrimePay is our reliable, dependable source for doing all payroll work.

Vendor Response

by PrimePay on January 18, 2019

Thank you for your review! We're so glad to hear that you're having a positive experience with us. Thank you for being a valued part of the PrimePay family.

- Team PrimePay

Capterra loader

PrimePay

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use. Simple and quick to complete.

Cons: Answers required were too long and too specific.

Overall: Excellent and worth every penny.

Been a customer for years. Love them

Jan 26, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was very Easy to access. Found most of the forms I needed. Changing password was simple. I love our rep.

Overall: New user