PrimePay

PrimePay

4.5 / 5 37 reviews

Who Uses This Software?

PrimePay believes in the power of small business. Since 1986, we have been helping small businesses get back time in their day to focus on what matters most.


Average Ratings

37 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PrimePay
  • primepay.com/
  • Founded 1986
  • United States

About PrimePay

It's true, you can love payroll. Our all-in-one payroll, tax, and HR solution is quicker than ever. Once your payroll is done, so are your taxes. We guarantee 100% tax compliance with federal, state and local regulations. Included with our payroll service is our free HR advisory solution. This service helps you stay compliant and empower your employees through handbooks, provided training and more.


PrimePay Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

PrimePay Reviews Recently Reviewed!


Pretty Good & Effecient

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate, and very easy to see all that is needed to be seen easy to go back and forth, also I love the elephant who is calculating the payroll process. The reports are easy to read with great detail of everything that has been entered . and Now I love that you need a verification code to even open up the payroll process. all I am very happy with prime pays customer support and the payroll process. One hundred words are pretty hard to come by when you like everything about the program and you have NO Complaints. Not sure what else you could do to make it better, except when an employee is over the allowed time off, I'm not sure what they are asking me to do. but other wise all is well. Good Job !!

Cons: Sometimes I'm not sure if I have completed everything, It will say, pick a report on one part of the screen but then on another it will say, smile your payroll is being submitted ??

Overall: My reports are efficient and properly calculated !!

Easy to use, good turnaround on responses to issues.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, and great report structures. Love that HR3 has carrier feeds. The new timeclock is great!

Cons: My biggest frustration is that there are too many links and no integration between software. You have to get a link to all different services (HR3, PayStubs, FSA, Timeclock) all have different links which frustrate users. Also, as the administrator, you are stuck with having to reach to so many departments because you no longer have a dedicated service manager.

Awesome

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the fact that it is develope with the user in mind as to navigating and the layout of functions. Everything to do with payroll and ACA reporting is made for those that work with it daily.

Cons: There is probably only one thing I would change and that is employer section that allows you to change or update bulk information for employees.

Overall: Knowing that our employees information is secure and accurate for income and taxes.

Superior service & products

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly and easily navigated employer portal. Techs are always willing to assist with resolving payroll employee and employer issues. I am really impressed with PrimePay Blog topics and they are relate-able to my job and payroll. I seldom experience any wait time for responses to my questions and the Techs stay with me until I understand the concepts and PrimePay requirements. Tech demonstrate an extreme amount of patience and attention to my company's concerns. They listen are consistently inquiring if my company needs clarification on any specific issues.

Cons: Sometimes when I haven't visited a particular area or subject or an extended period of time I have to reach out to my Tech. I could avoid wasting their time and effort if there were tutorials to let users kn ow of new or updated information as it relates to the PrimePay online Employer Portal.

Capterra-loader

Excellent

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Sole Proprietor Certified Public Accountant, I have many small business clients. All my clients use Prime Pay Payroll Service. Prime Pay is very easy to work with. Prime Pay works with me to deal with all payroll issues that happen during each fiscal business year.

Overall: They help keep my client's businesses successful. Prime Pay Payroll Service's Reports and Web Site are easy to use.

Capterra-loader

always great fast service

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: software is user friendly the implementation was quick, training was well organized, and questions were handled effortlessly

Cons: there are no real issues other than reporting of labor dollars by job type broken out to multiple departments with associates that work varied departments

Overall: ease of use, great support

Our transition from a larger/more expensive payroll organization couldn't have been more smooth.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We started off with a great experience with our sales rep and customer service took right over with excellent service. There seemed to be no errors, problems, or issues right from the very beginning. Our conversion rep was responsive and resolved any issues that I brought forth immediately. Payroll processing days couldn't be more easy. A few simple clicks and I'm ready to submit. The entire process is simple and takes up virtually so little time.

Cons: I struggle with the reports section. When I want to print out a report, it seems to take me a much longer time as the screens are not very easy to look at and quickly understand. I find the report not generating immediately, but rather queuing, then getting an email to let me know it's ready a bit distracting.

Overall: Using this software really frees up payroll processing time. It's simple and easy to use and it's only just a few clicks in order to successfully transmit payroll each pay period.

I love PrimePay! It is an easy to use system that makes running payroll easy and fast.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is really easy to navigate, and running payroll can take very little time. It makes it easy to input lots of hours all at once.

Cons: It isn't very easy to verify all of an employee's data at once, since it is on multiple pages. There are reports that can be run, but so far I haven't found a way to get all of an employee's information in 1 place.

Overall: It is really easy to use, and it doesn't take a lot of time to run payroll. Previously, we used ADP and it would sometimes take hours to run payroll. With PrimePay, sometimes it takes as little as 10 minutes!

Capterra-loader

I have been a PrimePay client for over 10 years. We love their customer service.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I use PrimePays services to run my payroll, to pay my payroll taxes and to keep track of employee benefits such as sick hours, vacation and medical and supplemental insurance premiums, They make it easy to look up records and download information 24/7/365. Also in 10+ years with Primepay I have only had TWO different representatives handling my account. I love having someopne who knows and cares about me when I call for help!

Everything you need is here...One Stop, One Place, including personal support/help, "if" you need it

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Experience (UX) is spot-on...intuitive, comprehensive, clear, with all the checks & balances without being cumbersome/complicated..all reports are readily available, almost real time! Should you need support, help, or answers, a very knowledgeable Specialist is quickly available via phone.

Overall: UX is well thought out/developed...intuitive and clear for the User. "Time to Process/Submit Payroll" is the ultimate benefit/time-saver.

Extremely user friendly

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is very self explanatory, and the ease of changing or looking up employees information makes it a pleasure to use.

Cons: Although you can always reach customer service when needed, I find it is hard to contact our representative by phone promptly.

Overall: This is my first experience with payroll software, it is so user friendly it makes the payroll process extremely easy to learn and use.

I use the PrimePay Portal to retrieve Payroll Reports, Tax Reports, W-2 Forms, etc.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I log in to the PrimePay Portal weekly or at least bi-weekly. I can save or print the reports I need and I believe it is very secure. It is very easy to use. If I need help, which only happened once, the representatives at PrimePay guided me through very easily.

Overall: The most important benefit is the safety and security of all information for our employees. With the PrimePay Portal, I have been extremely satisfied with the security. Secondly, it is very easy to use as I am able to print and/or save the reports/documents as necessary.

Best customer service!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly! Love that they can provide a copy of cobra election notice the same day an entry is made

Cons: Wish it had the ability to show all active and pending cobra participants under each client instead of having to run a report

We run payroll bi-weekly from the website.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Availability, accessibility and relatively easy to use for adding and changing employees. Standard reports are easy to access and print.

Cons: Running custom reports is not user-friendly. No instructions were offered at inception and it's impossibly to learn from the website.

Have been with PP for many years; always come through with the answer to some difficult questions.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to access, easy to read. Our account manager, Aruna, is quick to instruct how and why certain items are on our reports.

Cons: initially takes a few trys but then it is easy. Sometimes too many reports to choose from but all seem to come in handy.

Overall: None really, just easy to use.

Capterra-loader

Professional, easy to work with.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable, professional, easy to use, excellent customer service. It is good to know that PrimePay is on my team.

Cons: Can't think of any. I honestly cannot think of a time when I have has an issue. So much better than the competition.

Overall: Ease of mind that payroll is done right!

Capterra-loader

I added a calendar and time clock system to my payroll recently. It will save me time and money.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it is all interconnected and the support was wonderful. There was live training which was captured on video to replay, written supports, phone supports, and very quick email supports.

Cons: It was a little confusing to know how to access all three parts of the system at first. It requires different passwords and different IDs for each of the three parts. Connecting everything did not go smoothly, but the support team's quick help made that alright.

Overall: Ease of tracking and verifying employee hours, ease of giving employees information about their schedule, and especially ease at completing the payroll.

super easy to use

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like all of the forms etc we can pull up at the website...easy. NO complaints there!! Support service take what I believe will be a complicated transaction and break it down and get it done with no problems. Always upbeat

Overall: fewer headaches with taxes etc

Extremely satisified

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Primepay makes processing payroll effortless and stress free. Their payroll specialists are knowledgeable professional. I provide basic information and they do everything.

Overall: I do not have to worry about filing payroll taxes and forms to the government.

Didn't make it much past implementation...

Mar 29, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Pleasant sales experience - made product sound great & had us excited to leave ADP! Signed up for what appeared would be an easy, user-friendly payroll platform. Please read (shortened) list of cons below

Cons: Implementation was terrible Took a long time to recover from the tax mishap during implementation Was really tricky to have an HSA Plan - deduction codes proved difficult to set up and GL mapping didn't align Had to send specific codes to each employee in order for them to register and they couldn't do so until after the first processed payroll!

Very Helpful

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Glad we implemented. My office manage has enjoyed working with the program . I highly recommend

Cons: There are no cons. It really is that easy to use. Highly recommend this as an efficient payroll management system

Got the job done. Never blown away by the User Interface

Feb 22, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It was a simple interface that was easy to navigate. I never had any issues getting to the information that I needed to get to.

Cons: It did seem like it was outdated on my last visit. We've moved to another software that was more modern.

website is busy and hard to move around in / not intuitive on where stuff is or how it is identified

Jul 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: good notification of transactions that need to to reviewed. Very helpful customer service with quick responses.

Cons: hard to figure out where to go and how to add a new person. I use this very infreqently (once a year) which makes it hard to me to remember how. If I used it more it would probably be easier.

Crystalis have been with Prime Pay about 10 years and I love them so much I do not shop any other Co

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All your information is at your finger tip, you can access your reports wherever and whenever you need to.

Mixed

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the software, the company, etc. - they do what they are supposed to do. The initial set up was guided by their staff and all questions were answered promptly. They sent staff to our open enrollment meetings to answer the questions of our employees and handled most of the setup through email/telephone.

Cons: I don't like the constant emails. Enough already... Every day a news blurb - sometimes even ones that don't have anything to do with their program. I know employers need to have a source of information, but if they already have a source, we need to have a way to opt out of general info emails and just get the ones pertaining to the program. Also, we don't need a -0- debit notice via email.

Overall: Administration of our program - we only have 5 participants, so it's still an administrative burden for us to work with.

Not able to log in to the account after they did system/program upgrades and changes

Mar 21, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I manage my clients Cobra administration and it was a fairly easy system to use when I was able to access it.

Cons: I can no longer log into the site. After multiples calls for assistance, they are still unable to resolve the problems. I cannot talk directly with the IT department. Luckily, they have a team I can email the work to and they have to input it for me. I've not been happy with them and will be changing to another program.

Overall: Easy Cobra administration

Vendor Response

by PrimePay on March 26, 2018

We're so sorry to hear you've having an issue with our system! We'd love to help resolve it the best we can. Please send an email to socialmedia@primepay.com with your contact information and company name and we'll get to work on it. Thank you!

I have been working with Prime Pay for years and have appreciated the ease and improvements made.

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Customer Service as well as accessibility to the software and respect for protection of privacy.

Overall: Time efficiency!

PrimePay is easy to use and if I ever do run into any problems they make it easy for me to call!

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access to every report our non-profit might need. If I'm not sure about an aspect of the sw or a particular report, thankfully, I can pick up the phone & am greeted by someone local, willing to answer and help in any way!

Cons: Not sure what all the reports are or why there are so many but that's mostly on us being unlearned in HR matters. Sometimes I have to weed through all of the options to find what I really need.

PrimePay is straight-forward, easy to manage and use Payroll software!

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly, straight-forward, all you need in one place on one page for your payroll needs! Very self-explanatory!

Cons: The software is a little outdated from the visual perspective, looks like it was created in the 1980s.

Not a great product

Jun 26, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The price was fair for what you receive. There are some good reports that are useful for monthly payrolls, and year end reporting.

Cons: Customer service was the worst, and overall very limited reporting capabilities. As soon as our first year end, I pulled the plug on Primepay.

Vendor Response

by PrimePay on June 28, 2018

We¿re so sorry to hear your experience with us was less than satisfactory. This is definitely not a precedent we¿d like to set. If there¿s anything we can do to help rectify the situation, we¿d like to try! Please email us at socialmedia@primepay.com with your name and company name and we¿ll look into this further for you. Thank you!

Service is accurate and very easy to use.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I have used Prime Pay for over 15 years. The reports they provide make it very easy to post my payroll. I have switch all of my clients who need payroll to this service. I would highly recommend them,

Overall: I think you should have better pictures. It took me 4 times to check the "correct" boxes because the pictures were sooooo foggy.

customer service could use some help.

Apr 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Being able to do my payroll online at my own convenience. I can quickly process my payroll.Software good.

Cons: The payroll module was not the most user-friendly, but now that I know what to do it is easier.

Great Customer service and Prime Pay Representatives are always available when you need them.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. All information ready and available when you need it. The ability to customize reports.

Cons: Sometimes when customizing reports. I sometimes get confused as to which parameters to use.
Like to have access to more reports like the year end master.

Overall: ease and accessabilty

From day one when we were converting to online payroll, everyone has been so helpful!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Employee pay history is easy to run the report and our employees are very grateful. Entering Payroll takes very little time and the review process is very easy to balance back to our entry report that is completed prior to entering payroll into the system. I like the clock that runs when you are done entering and payroll has been submitted showing that the payroll is being generated. Nice touch.

Cons: Nothing, just a learning curve starting the system, but I'm sure before long it will be easy as can be.

Overall: Reports and verification of payroll prior to the payroll being submitted.

Since signing on with Primepay, I have been completely satisfied with your service.

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, features and functionality. My accountant appreciates the depth of information regarding payroll and taxes paid.

Overall: I benefit from the detailed payroll information.

Prime Pay is easy to work with and if I have a question they are always there to help!!

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that its always available to me and its easy to use and understand. Everything is easy to navigate.

Been a customer for years. Love them

Jan 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very Easy to access. Found most of the forms I needed. Changing password was simple. I love our rep.

Overall: New user