# PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PrimePay Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews LQ Leslie Q Director, HRAviation & Aerospace, 201 - 500 employeesUsed the software for: 6-12 months. “I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the experience was excellent.“ August 27, 2025 CH Christina H HR DirectorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person.“ November 24, 2025 ND Nikki D AccountantAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines.“ May 23, 2025 JL Junhyun L HR AssociateNewspapers, 51 - 200 employeesUsed the software for: More than 2 years. “There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions.“ August 5, 2024 ND Nikki D AccountantAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports.“ May 23, 2025 PB Phillip B OWNERSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay everyone. “ June 12, 2024 AB Ann B OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar.“ August 26, 2025 AB Alison B BookkeeperRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on hold for hours but it could be days or weeks to get a response to an email. “ July 2, 2024 ## Showing most helpful reviews Showing 1-25 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aisha D. President CEO Environmental Services Used the software for: 1-2 years ### "PrimePay is a great option for small businesses." October 16, 2023 4.0 Overall, I like Primepay. They worked professionally and helped me resolve any issue that came up. Pros I like the onboarding process. From getting all of your documents together to communication, it was really good. The price is average for what you can pay. I like when you get one deticated person to deal with from onboarding to runing payrolls. I like that she was really hands on with making sure you know all the ins and outs of getting started. She was very meticulous and task driven. She did not run it untill we confirmed everything. Cons I didn't like the switiching to a new person to handle my account. Like other payroll services, you get one person for on boarding and another for the rest of your term. That was the case here. The second person wan't bad at her job she just wasn't as experienced or meticulous. We had a few times that weren't entered correctly or something was missed in email. We eventually got it. It just took time. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay I did not want to deal with the sale agents again at ADP. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP is great and has a great platform for users to input their information and even intergrates with other software. However there sales/sales incentives can be very disruptive. I may have delt with several sales agents calling to onboard me or up sell me etc. every couple of months while I was a client and when I was not. I can appreciate the sales people trying to get commisions but it was very disruptive talking to regional reps and local reps and setting up meetings to discuss things. It made me feel that they were incentivised on quantity and not quality. Review Source LR Liz R. President Security and Investigations Used the software for: 2+ years ### "Customer support is great! " January 17, 2025 5.0 The fast response from the specialists at Primepay is great! We just submitted our 3rd party sick pay and received our amendments the very next morning. Pros We always receive a quick response to any question we have. Cons I prefer to have a payroll specialist assigned to my account so that if I have questions I always speak to the same specialist. Therefore, it is a more personalized experience. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing PrimePay We decided not to go back to paychex because they missed a bonus payroll for our company one year. Review Source CH Christina H. HR Director Construction Used the software for: 2+ years ### "Great basic software" November 24, 2025 3.0 The software was great and easy to use. It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person. Pros The simplicity of the product made it easy enough for almost anyone to use. The payroll process and tax management filing was helpful. Cons Because of the simplicity of the product, it lacked the abilities and the support we needed as a growing business. Review Source MJ Mike J. CHRO Food & Beverages Used the software for: Less than 6 months ### "The money savings is totally worth it. Your not sacrificing anything. " May 16, 2025 5.0 The information session was very friendly and helpful. Compared apples to apples. After the sales person went through the information, I was transfered over to my account specialist who was able to log in with me and get some of the information the needed through a web call. Now just in the process of getting employee information over. Pros The pricing and helpfulness of the Sales rep and the account specialist. Everyone was helpful during the onboarding process and trying to get me set up with everything. Pricing was a huge point for me and this is almost half the price of any other pay company I have been with Cons The amount of work to bring employees from current service to primepay. Have to do a lot of manual transfer of reports and information. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Price was the huge factor in me switching over. Review Source HM Heather M. Owner, CFO Machinery Used the software for: 2+ years ### "Ease of use" November 5, 2024 5.0 I enjoy using PrimePay, and will continue until further notice. Pros PrimePay is easy to use. I like the intergration between PrimePay and employee navigator. Cons I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee". Alternatives considered [Timesheet](https://www.capterra.com/p/211607/Timesheet/) Reason for choosing PrimePay Integration with Employee Navigator and ease of use and setup. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) WestLift was switching from Quickbooks to another company system. Review Source MM Mellony M. Human Capital System Administrator Religious Institutions Used the software for: 6-12 months ### "Overall Experience" November 19, 2024 1.0 My overall experience with PrimePay implemetation team was great exeprience, my overall experience with the system is NOT LIKEY to recommend. The system is has a lot of glitches and is limited to what is capabilities are. Pros I loved that the implementation team was very knowledgable and responsive. I learned a lot from \[sensitive content hidden\] about how their system worked. I alos LOVED the Cons System limitations. The system is unable to handle our intricut payrolls and could not give basic reports that were needed. The discovery documents was very detailed on what is needed for data migration. It made the import of information and data verification easier. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing PrimePay Upper Management made the decision on behalf of the entire company Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Upper Management made the decision on behalf of the entire company Review Source SR SAM R. Controller Real Estate Used the software for: 2+ years ### "Good Software, Good Tech Experts" January 22, 2025 5.0 Excellent. Got very good support from the Tech staff Pros Highly Professional. Were able to solve the problems quickly Cons None. Missed the Direct Deposits once but quickly turned around and solved the problem Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) PRIMEPAY IS MUCH CHEAPER AND EFFECTIVE, EASY TO USE Review Source WD Walter D. President Automotive Used the software for: 2+ years ### "Primepay Overall Experience- Iridium Mfg" November 4, 2024 5.0 Very good, and overall happy with the product. Pros The layout is great, it is very intuitive and flows well. When Prime Pay handles direct deposit, I do not need to worry about payroll or payroll taxes getting to the correct place. Cons The workman's comp reporting and most report generation is not intuitive or user friendly. It is very cumbersome and I am not quite certain I get the report I need for my workman's comp audit. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay Good Salesperson, and seemed easier to use. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex was too much money compared to the service I was getting. Review Source RL Rocio L. HR Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall truly thankful" November 19, 2024 5.0 Overall experience it has been a beautiful one. I enjoy the view, the updates being made, the ease of items and the lovely staff. Pros The one on one, the willingness to walk through things, love the staff that assisted. Cons Some items with onboarding, but I am submitting them to see if it can change. I am hopeful, the system is adaptable. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing PrimePay Ease of Access, View, Adaptability, Reports are different. Switched from [AllianceHCM](https://www.capterra.com/p/10003399/AllianceHCM/) A lot of issues and things having to be done manually. Review Source AF Angie F. Human Resources Legal Services Used the software for: 2+ years ### "Great Company" October 31, 2024 5.0 It has been a pleasure and I would definitely pick them again. Pros Portal is very user friendly and great customer service!!! Cons When I first started with PrimePay the portal was a little out of date but since then they have made so may upgrades and enhancements. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay Great customer service and easy to use system. Review Source JR Joshua R. Assistant to Controller Utilities Used the software for: 2+ years ### "Solid Foundation" June 6, 2025 4.0 My overall experience with Primepay has been very positive. Some of my issues were unique, but once I had a representative where as I could show my particular limitation, they were always able to resolve or show me better ways of handling the issues. Pros In most cases, there is written information on how to resolve an issue you are having and potentially a video as well. Cons Times where I had to call support, those issues where not always resolved or no one returned my calls Review Source EB Emily B. Operator Consumer Services Used the software for: 6-12 months ### "Prime Pay Platform" May 28, 2025 5.0 Overall, Prime Pay is much smother of a payroll platform that what I have used in the past. I enjoy the platform, the look, and the ease it provides. Direct deposit is the way to go! Less headache! Pros Prime Pay offers a wide variety of business needs. It has a sleek, modern look and feel- while being easy to navigate and process your payroll needs. Cons At times, Prime Pay support can be tricky to navigate. Sometimes I feel as though my cases are solved quickly, and others I feel I am lost and/or need further assistance. Review Source SM Sam M. Accountant Financial Services Used the software for: 6-12 months ### "PrimePay Review" May 22, 2025 3.0 My experience has been average with PrimePay but it is easy to use. I would recommend this payroll service to others. Pros The software is easy to use and easy to navigate. It is easy to find information about the company and employees. Cons I am not in control of my own payrolls. If I make a mistake, I need to contact customer support for them to either void the whole payroll or erase the mistake I made. Review Source JJ Jennifer J. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" February 13, 2025 5.0 Pros That was a quick reply with help regarding our quickbooks issues Cons Sometimes there isn't a response on our cases Review Source ED Erin D. Accountant Assistant Utilities Used the software for: 2+ years ### "PrimePay Review" December 28, 2024 5.0 I believe that \[sensitive content hidden\] really does a great job every week with doing our payroll. Knowing that it is a difficult payroll to do she gets it done in a reasonable amount of time and she is really easy to work with! All my emails are answered within a reasonable time frame, so there are no worries when I need her becauae I know she will get back to me when she can. Pros I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is unavailable. Cons I would not say PrimePay's issue, but we pay for overnight priority package and some times it never shows up to be delivered on time or at all. Also, some times the Invoices we get from PrimePay are over charged and wrong. Review Source JJ John J. Treasurer Religious Institutions Used the software for: 1-2 years ### "Stay away!" March 3, 2025 1.0 Really terrible. Can't count the number of times I called to resolve issues to no avail. Pros Really nothing - compared to other providers they offer no advantages. Cons Inept customer support. Kept getting the run-around about tax withholding. We ditched them after months of frustration. Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization! Review Source AA Amelia A. Payroll and Benefits Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "PrimePay - payroll works well" January 29, 2025 4.0 Overall, I like PrimePay. We have used it for payroll for longer than I have been at the company. The reports are great and useful. The customer service can take a while, which can be frustrating. Pros Primepay is easy to use and has helpful features for payroll purposes. It works well for our transportation company with many different kinds of employees. Cons PrimePay support service is difficult to reach. There are resources available, but it usually takes an hour to speak to a customer service representative. Review Source jP john P. Dentist Hospital & Health Care Used the software for: 1-2 years ### "John Pacia DDS reviews Prime Pay service and responses to inquiries and needs" February 3, 2025 5.0 Overall the experience is a good one. The agents are knowledgeable and courteous Pros Quick response to my needs is certainly an asset for me. Prime Pay responds quickly and efficiently to me inquirea and needs. Cons Waiting times when I need to call is many times too long.The music played while waiting for an agent is like doing pennance. Review Source DCF Dr Corliss F. Owner-Operator Hospital & Health Care Used the software for: 2+ years ### "PrimePay review " December 10, 2024 4.0 I have worked with PrimePsy many years and have had very few negative occurrences with them. In the past I worked with the same individual for each pay cycle although that is currently not the case Pros The speed with which my payroll is processed Cons That I don’t get to work with the same individual each time my payroll is processed Review Source MB Marlon B. Owner Facilities Services Used the software for: Less than 6 months ### "My account rep, \[sensitive content hidden\] is fantastic. " January 14, 2025 4.0 Making payroll has generally been a good experience but overall it has not been an A+ experience. More like 85%, a B+. It could be better. Pros Customer support with \[sensitive content hidden\] is great. He is the best. Cons I received a report from the IRS that I owe $2,700 extra for my quarterly payroll. I believe it is being taken care of but I have received no word on it in the new year. This is very concerning. A minor issue is that Software has been glitchy. Things like printing invoice receipts has been difficult. There are times when my employee data reports address errors when there are none. Review Source GW Gretchen W. Treasurer Wholesale Used the software for: 2+ years ### "Great Experience with Prime Pay Online Support Today!" October 18, 2024 4.0 We have been clients of Prime Pay for the last 25 years. I like that my payroll taxes are completely taken care of, and payroll runs pretty smoothly. And it was wonderful meeting \[sensitive content hidden\] today. Pros FINALLY!! I was helped by the best person today! \[sensitive content hidden\] was great! I was not able to log on on PrimePay LLC to get help with a last day check. We are a small company and our employees are great. Not a lot of turnover. So I have not done a "termination" in a very long time. \[sensitive content hidden\] walked me through the procedure and I was very pleased that it has been streamlined and made into an interim payroll. I really learned a lot from him today plus he had a wonderful demeanor. Cons Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx. It actually was mailed through USPS! Did not receive until the following week. Fortunately, delivery was made on the following Monday. But that situation caused a lot of anxiety. Review Source DS David S. Human Resources Manager Design Used the software for: 2+ years ### "Send to \[sensitive content hidden\]" December 27, 2024 5.0 \[sensitive content hidden\] makes each payroll exponentially less stressful that it could be, and that is worth Godzilla's weight in gold. Pros \[sensitive content hidden\] is by far the best thing about my PrimePay experience. Cons Only that there is only one \[sensitive content hidden\]. Review Source TK Tom K. Owner Insurance Used the software for: 2+ years ### "Stay with PRIMEPAY!" October 15, 2024 5.0 I love the reminders when I am supposed to get everyone's hours and submit so everyone gets paid on time. GREAT move adding that feature! Pros I love these people! Customer service is great as I get someone to answer my "mishaps" and their babysitting technique. The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents. I will be with them for a LONNNG time! Cons Don't know yet ................. Life is good with PrimePay!! Review Source NL NAUSHIR L. President Hospital & Health Care Used the software for: 2+ years ### "Rockaway Dental Group" December 5, 2024 5.0 Good over the years worked with for many years Pros Jay was exceptionally helpful Good asset to the company Cons Good company who we worked with since 2007 Review Source LH Laura H. ADMINISTRATOR Medical Practice Used the software for: 1-2 years ### "Excellent and Easy!!" December 3, 2024 5.0 Excellent, they have an easy to use platform and they are always so helpful when an issue comes up. Pros Easy to use and helpful staff and easy platform to use. Cons Hold time on for support can be long sometimes Review Source Similar Products Featured ## Related categories [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.