# PrimePay Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about PrimePay Software - reviews, pricing plans, popular comparisons to other Payroll products and more.

Source: https://www.capterra.com/p/156904/PrimePay

---

# 

 PrimePay Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

PrimePay

## What is PrimePay?

PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. The result? Employees get paid accurately and on time, while businesses save hours, reduce compliance worries, and gain efficiency with personalized support. What sets PrimePay apart? • Unlimited Payroll Runs: Process Payroll as often as needed at no extra cost. • Chat or Phone Support: Get quick answers from our team through real-time chat or US-based phone service. • Free 2-Day Direct Deposit: Pay employees quickly with no extra cost for fast processing. • Single or Multi-State Tax Filing: Handle all payroll tax filings for one or multiple states with ease and compliance. • Reports & Pay Stubs: Access detailed payroll reports and digital pay stubs anytime. To learn more, visit primepay.com

## What is PrimePay used for?

[Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 381 user reviews

Reviews sentiment

Positive

74%

Neutral

7%

Negative

19%

Pros & cons

Intuitive and accessible interface

Consistently knowledgeable professional support

Long wait times and poor follow-up

Delayed and inconsistent request resolution

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Direct Deposit Payroll / 2026
-   Human Resources / 2026
-   Payroll / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for PrimePay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://primepay.com/&name=PrimePay)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### PrimePay

4.0 (381)

VS.

[4.8 (4,283)](https://www.capterra.com/p/205015/Deel/reviews/)

Starting Price

Contact vendor

Starting Price

$5

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (381)

Ease Of Use

4.8 (4,283)

Value For Money

3.9 (342)

Value For Money

4.7 (3,933)

Customer Service

3.8 (359)

Customer Service

4.7 (4,035)

## PrimePay alternatives

Highest Rated

[4.9 (4,817)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (1,846)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.8 (3,964)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

Starting price

$17.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (4,209)](https://www.capterra.com/p/131882/Gusto/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/)

## FAQs about PrimePay

Overview

### What problems does PrimePay solve?

PrimePay solves time-consuming payroll processing, manual tax filing, and fragmented benefits administration by giving HR and payroll teams an intuitive system for payroll, time tracking, reporting, employee self-service, and Employee Navigator integration. Small businesses, office managers, accountants, and benefits administrators benefit most from faster processing, fewer errors, and easier employee support.

Answer based on 164 reviews

Overview

### Which roles and teams benefit most from PrimePay?

PrimePay is most used by business owners, executives, HR teams, and finance administrators who manage payroll, benefits, and employee records. Office managers and administrators rely on it to streamline onboarding and time tracking, while controllers, accountants, and CFOs use it to improve payroll accuracy, reporting, compliance, and cash-flow oversight.

Answer based on 380 reviews

Overview

### What company size and industries is PrimePay built for?

PrimePay is built mainly for small businesses, which make up 90% of reviewers, with construction the top industry at 10%. It also serves midsize businesses at 6% and enterprises at 3%, with additional use across insurance at 6% and nonprofit organization management at 5%.

Answer based on 381 reviews

Features and Usability

### What are the key features of PrimePay?

PrimePay includes core payroll management with direct deposit, tax calculation, tax compliance, W-2 preparation, and payroll reporting. Reviewers also highlight time and attendance features such as time tracking, employee scheduling, and PTO tracking. Differentiators include employee self-service, customizable reports, benefits management, and role-based access controls.

Answer based on 163 reviews

Integrations

### Which third-party tools and platforms does PrimePay integrate with?

PrimePay integrates with QuickBooks Online and Sage Intacct. These connections support accounting and financial workflows by linking payroll and HR data with external bookkeeping and finance platforms.

Answer based on 11 reviews

Getting Started and Support

### How easy is it to onboard and train a team on PrimePay?

PrimePay offers live online training, webinars, videos, and documentation, and many teams describe onboarding as organized, quick, and supported by responsive phone and email help. Everyday users often learn the system quickly, while admins, new users, and less tech-savvy employees may need more time for setup, reporting, and portal navigation.

Answer based on 12 reviews

Getting Started and Support

### What customer support options does PrimePay offer, and how do users rate the experience?

PrimePay offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and effective, especially by phone, with some citing dedicated representatives and quick resolutions. Others report inconsistent follow-through, long hold times, delayed email responses, and a less personal experience after service model changes.

Answer based on 173 reviews

Security

### How does PrimePay handle data security and access control?

PrimePay uses password-protected logins, role-based access, and portal permissions that determine what employees and managers can see. Reviewers also mention password changes, validation codes, and privacy protection. However, many report login failures, broken password-reset links, session expiration issues, and limited ability to customize permissions beyond role-based access.

Answer based on 39 reviews

Payroll

### How well does PrimePay handle payroll processing?

PrimePay makes payroll processing easy for many small businesses through simple workflows, tax filing support, and helpful service. Teams often like the hands-off or self-service options, clear payroll summaries, and compliance help, though some users want more direct control, faster support for urgent fixes, and better handling of complex payroll needs.

Answer based on 148 reviews

## Who uses PrimePay?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 166 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 166 reviews

Administrative

55%

Administrative

55%

Finance & Accounting

12%

Human Resources

10%

Entrepreneurs/ Owners

7%

Others

17%

Top industries

Based on 166 reviews

Construction

25%

Non-Profit Organization Management

25%

Religious Institutions

18%

Hospital & Health Care

18%

Other

14%

## Pros and Cons

Intuitive and accessible interface

79% positive reviews out of 101

Most reviewers find ease of use important, highlighting straightforward navigation, simple setup, and efficient daily operations.

Long wait times and poor follow-up

63% negative reviews out of 35

Most reviewers report phone support involves extended hold times, unreturned calls, and difficulty reaching knowledgeable representatives.

Consistently knowledgeable professional support

83% positive reviews out of 54

Most reviewers describe professional use as reliable, with staff providing expert guidance, timely responses, and clear communication.

Rachel M

Director of HR and AR Processor, 11 - 50 employees.

"I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that they are knowledgeable and understand the different aspects of primepay."

Delayed and inconsistent request resolution

81% negative reviews out of 31

Most reviewers indicate request handling is frustrating, citing slow responses, unresolved tickets, and difficulty reaching support for issues.

Alison B

Bookkeeper, 11 - 50 employees.

"Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on hold for hours but it could be days or weeks to get a response to an email. "

Frequent login and access issues

85% negative reviews out of 26

Most reviewers feel security and access control are problematic, with recurring login failures, password reset loops, and unreliable account access.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payroll Management

4.1 (158)

72.15% of 158 reviewers that rated this feature as important or highly important

It gives you a streamlined way to process payroll and manage employee records. Reviewers appreciate the system’s ease of use, accuracy, and timely payments. Some users report inconsistent support quality and occasional processing errors after onboarding.

Payroll Reporting

4.3 (137)

69.34% of 137 reviewers that rated this feature as important or highly important

This aspect helps you track payroll data for accounting and audits. Users think reports are generally accurate, timely, and easy to access, but some say finding specific reports can be difficult and flexibility in reporting could improve.

W-2 Preparation

4.5 (131)

77.10% of 131 reviewers that rated this feature as important or highly important

PrimePay offers efficient W-2 preparation, saving you time and ensuring compliance. Some reviewers find it easy to access, print, and distribute W-2s, with timely delivery and electronic availability. Users value not having to handle this task themselves.

Direct Deposit

4.5 (126)

71.43% of 126 reviewers that rated this feature as important or highly important

With this capability, you can pay employees quickly and conveniently. Reviewers appreciate the reliability, timeliness, and ease of setup, noting employees prefer direct deposit and payments always arrive on time. Some users value the absence of extra fees and reduced paper handling.

Tax Compliance

4.2 (125)

72.00% of 125 reviewers that rated this feature as important or highly important

You benefit from automated tax filings and up-to-date compliance. Reviewers indicate it reduces their workload and provides peace of mind, though some mention delays in report processing and occasional late payments that led to penalties.

Employee Database

4.3 (108)

66.67% of 108 reviewers that rated this feature as important or highly important

Electronic storage of staff/employee contact information and job status in a centralized repository

PrimePay 60 features

Generate, file and review 1099 tax forms for IRS (Internal Revenue Service)

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Track 401(k) participant contributions and employer match

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

Manage the process of evaluating documents or requests submitted for approval

Track the attendance of specific individuals or groups

Automatically create schedules based on business needs or employee availability and qualifications

Record employee's benefit plans and selections throughout career progression

Facial or other physical recognition to confirm identity

Print paychecks issued to confirm payment of wages or salary

Manages compensation such as salary, bonus, and benefits processes, aligning with policies

Track and manage adherence to policies for any service, product, process, or supplier

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

With this capability, you can pay employees quickly and conveniently. Reviewers appreciate the reliability, timeliness, and ease of setup, noting employees prefer direct deposit and payments always arrive on time. Some users value the absence of extra fees and reduced paper handling.

Store, manage, and track all electronic documents in a centralized location

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Process of familiarizing new employees with the company, their position, and responsibilities

Online portal where employees can access and track their own information

Centralized storage for employee data, records, and performance metrics

Assign working shifts or tasks to employees based on their availability

Track and measure time worked for employees

Software specialized for accountants and accounting firms

Automates core HR functions such as talent management, employee evaluation and learning management

Facilitate training materials that help employees grow and progress in their positions

Access software remotely via mobile devices

Access the system via a mobile application

Pay employees in multiple states with correct tax deduction amounts in each

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Manage and record overtime hours for hourly employees

It gives you a streamlined way to process payroll and manage employee records. Reviewers appreciate the system’s ease of use, accuracy, and timely payments. Some users report inconsistent support quality and occasional processing errors after onboarding.

This aspect helps you track payroll data for accounting and audits. Users think reports are generally accurate, timely, and easy to access, but some say finding specific reports can be difficult and flexibility in reporting could improve.

Organize and manage the accomplishments and development of employees or performance of applications or systems

Tools to find, assess, and hire suitable candidates for a job within an organization

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Track and manage sick leave time

Calculate tax and make deductions on gross income from sources like wages, investments or self-employment

You benefit from automated tax filings and up-to-date compliance. Reviewers indicate it reduces their workload and provides peace of mind, though some mention delays in report processing and occasional late payments that led to penalties.

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Track and manage employee time-off, vacation, and sick leave requests

Tools that allow employees to request/schedule time off

Measure and track time including hours worked and paid time off (PTO)

Track the amount of time spent on a job or task

Track employee/learner's progression through training programs

Request, track, and manage time off requests and vacation time

PrimePay offers efficient W-2 preparation, saving you time and ensuring compliance. Some reviewers find it easy to access, print, and distribute W-2s, with timely delivery and electronic availability. Users value not having to handle this task themselves.

Automatically subtract garnishments from wages

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.8 (381)

3.8

Based on 381 reviews

## Pricing

Value for money

3.9 (342)

### Starting price

Free trial not available

[View all Pricing Plans](https://www.capterra.com/p/156904/PrimePay/pricing/)

Value for money

3.9 (342)

3.9

Based on 342 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Sage Intacct](https://www.capterra.com/p/76/Intacct/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (359)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (359)

3.8

Based on 359 reviews

## User reviews

Overall rating

4.0

Based on 381 reviews

Filter by rating

5(213)

4(68)

3(28)

2(13)

1(59)

Mentioned topic

Sorted by most recent

CH

Christina H.

HR Director

Construction

### "Great basic software"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

November 24, 2025

The software was great and easy to use. It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person.

Pros

The simplicity of the product made it easy enough for almost anyone to use. The payroll process and tax management filing was helpful.

Cons

Because of the simplicity of the product, it lacked the abilities and the support we needed as a growing business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PG

Pallavi G.

People and Culture Specialist

Education Management

### "Amazing experience!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2025

Positive and helpful. Pretty prompt with the response and more than happy to collaborate to find the solutions

Pros

Very knowledgable and quick resolution. Happy to jump on a collaborative team effort to provide users the best experience

Cons

Nothing really! It was all good. I have a very positive experience with the team everytime I talk to anyone on Prime pay

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LQ

Leslie Q.

Director, HR

Aviation & Aerospace

### "PrimePay Made Our Benefits Rollout a Success"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 27, 2025

My experience with PrimePay has been excellent. The platform made our Open Enrollment and new benefits program implementation smooth and efficient. Our consultant was knowledgeable, professional, and easy to work with—always meeting deadlines and communicating clearly. Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them.

Pros

I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the experience was excellent. Our benefits consultant, \[sensitive content hidden\], was outstanding throughout the entire process. He was extremely knowledgeable about the system and benefit plan structures, which gave me confidence at every step. He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance. Beyond his professionalism, he was friendly, approachable, and truly a pleasure to collaborate with. I would highly recommend him to anyone implementing a benefits program, and I would absolutely welcome the opportunity to work with him again in the future.

Cons

One area of improvement is around branding clarity. There can be some ambiguity in how PrimePay and SyncHR are marketed and presented, which at times makes it difficult to distinguish the two platforms and understand their positioning. Clearer, more consistent branding would help avoid confusion.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner

Retail

### "Opinion: PrimePay is an excellent payroll company"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 26, 2025

So far, Primepay is what I would have expected in a payroll company. The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar.

Pros

They were able to work with me to keep my processing costs low. I historically only use my payroll companies for processing and nothing else

Cons

I have been with them for less than a year. So it is hard to choose a "con". However for some reason I was getting charged more for my payroll monthly than my proposal stated. It was fixed, and then happened again. So it seems to be a computer glitch that needs to be fixed.

Switched from

[Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/)

I think Heartland being owned by Global Payments has brought down the quality of the product.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reasons for choosing PrimePay

Primepay was able to stay within the budget I was looking for. For my business, payroll cost is what drives my decision.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GH

Georgina H.

Analyst

Computer & Network Security

### "Primepay review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 18, 2025

Overall positive. Website looks proffesional. Costumer service is amazing. Easy to set up and is poppullar with many costumers world wide

Pros

Primepay is simple and quick. Costumer service provides great support. The website is colourful and looks proffesional

Cons

The website could have wider range. And we as costumers should be able to access more information. It could parter with more teams to provide even wider range off softwares

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MW

Marvin W.

V.P. of Finance

Environmental Services

### "That the way I see them"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 6, 2025

Excellent.

Pros

Real knowledgeable and helpful personal.

Cons

Main headquarter no longer in VA. lol

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

Joshua R.

Assistant to Controller

Utilities

### "Solid Foundation"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

June 6, 2025

My overall experience with Primepay has been very positive. Some of my issues were unique, but once I had a representative where as I could show my particular limitation, they were always able to resolve or show me better ways of handling the issues.

Pros

In most cases, there is written information on how to resolve an issue you are having and potentially a video as well.

Cons

Times where I had to call support, those issues where not always resolved or no one returned my calls

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VR

Vanessa R.

Plant Manager

Building Materials

### "PrimePay is great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 30, 2025

Pros

The ease of the website and the process is very smooth. It has been a great product for our companies needs.

Cons

We've had a hard time to get our E-Verified set up in a timely manner. We have been in this process for several months and are still waiting.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EB

Emily B.

Operator

Consumer Services

### "Prime Pay Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 28, 2025

Overall, Prime Pay is much smother of a payroll platform that what I have used in the past. I enjoy the platform, the look, and the ease it provides. Direct deposit is the way to go! Less headache!

Pros

Prime Pay offers a wide variety of business needs. It has a sleek, modern look and feel- while being easy to navigate and process your payroll needs.

Cons

At times, Prime Pay support can be tricky to navigate. Sometimes I feel as though my cases are solved quickly, and others I feel I am lost and/or need further assistance.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TB

Todd B.

Admin Assistant

Retail

### "New, but not so new client"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 23, 2025

I am relatively new to PrimePay in this regard. I am however a former client, but well before there was such an extensive online presence. I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user friendly.

Pros

The support staff I would say is what I like most. In my experience they have been both professional as well as cordial.

Cons

I don't think what I like least is exclusively a PrimePay issue. There is a volume of information on how to generate reports, or complete certain actions. It's sometimes difficult to navigate by yourself, or to phrase the question you have for the search feature to find it.

Switched from

[Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/)

I was locked into a 3 year contract, to be fair rate was excellent. While there are competent people who work there, I find that being acquired by Global has hurt their product. It took me weeks of phone calls and emails to find out what would happen once the contract ended. The people I would speak to or hear from always had to push the message along to someone else, and that someone else would never return my message. In my experience through the years working off and on with Global, they never had a good sense for working with smaller businesses.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reasons for choosing PrimePay

They were able to match the price very close to what I was paying at Heartland.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/)

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