# Page 2 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PrimePay ## Showing most helpful reviews Showing 26-50 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Retail Used the software for: 6-12 months ### "Opinion: PrimePay is an excellent payroll company" August 26, 2025 4.0 So far, Primepay is what I would have expected in a payroll company. The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar. Pros They were able to work with me to keep my processing costs low. I historically only use my payroll companies for processing and nothing else Cons I have been with them for less than a year. So it is hard to choose a "con". However for some reason I was getting charged more for my payroll monthly than my proposal stated. It was fixed, and then happened again. So it seems to be a computer glitch that needs to be fixed. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing PrimePay Primepay was able to stay within the budget I was looking for. For my business, payroll cost is what drives my decision. Switched from [Heartland Payroll+](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) I think Heartland being owned by Global Payments has brought down the quality of the product. Review Source ND Nikki D. Accountant Accounting Used the software for: 2+ years ### "Reliable Payroll Service with Room for Improvement" May 23, 2025 4.0 Overall, PrimePay has been a solid payroll solution for our firm. It does a great job managing the essential aspects like tax filings and reporting, which we really appreciate. However, having more user control and quicker, more helpful support would really take the service to the next level. It’s reliable for the most part, but there’s definitely some room for improvement. Pros One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports. It’s a huge time-saver and gives peace of mind knowing everything is filed accurately and on time. The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines. Cons While the automation is great, I’ve found that there’s limited flexibility when it comes to making changes or adjustments to payroll runs. The platform can feel a bit restrictive, especially if last-minute edits are needed. Additionally, the communication with customer support could be improved. Responses are sometimes delayed, and it would be easier if we had a direct contact to reach out to for time pressing issues. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) The taxes and quarterly reports were not automated. Review Source LQ Leslie Q. Director, HR Aviation & Aerospace Used the software for: 6-12 months ### "PrimePay Made Our Benefits Rollout a Success" August 27, 2025 5.0 My experience with PrimePay has been excellent. The platform made our Open Enrollment and new benefits program implementation smooth and efficient. Our consultant was knowledgeable, professional, and easy to work with—always meeting deadlines and communicating clearly. Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them. Pros I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the experience was excellent. Our benefits consultant, \[sensitive content hidden\], was outstanding throughout the entire process. He was extremely knowledgeable about the system and benefit plan structures, which gave me confidence at every step. He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance. Beyond his professionalism, he was friendly, approachable, and truly a pleasure to collaborate with. I would highly recommend him to anyone implementing a benefits program, and I would absolutely welcome the opportunity to work with him again in the future. Cons One area of improvement is around branding clarity. There can be some ambiguity in how PrimePay and SyncHR are marketed and presented, which at times makes it difficult to distinguish the two platforms and understand their positioning. Clearer, more consistent branding would help avoid confusion. Review Source RK Rick K. Clinic Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Difference between PrimePay and Competitors" May 22, 2025 5.0 Technology is both a blessing and a curse. The same can be said about PrimePay. It takes work to keep up with technology, but there is a nice payoff if you are patient. Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix issues and has made sure we are happy. They have been very responsive and have followed thru on every ticket submitted. I can't say that for my last two payroll companies. I've been an HR Manager for 3 decades now, and I can tell you there is no one software that is perfect. The best you can hope for nowadays is minimal problems and for good customer service to make software issues minimal. Previously we were with a big well known payroll service and were paying high rates for poor customer service. I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. I can't complain. I have attended a couple PrimePay user group meetings in the last couple months which our previous payroll service didn't offer, and I can clearly see that PrimePay listens to customer input. This is an important difference. I'd much rather have software molded to what my company needs rather then trying to force my company to fit the software. We are on a 3rd payroll company in 4 years, and we are finally happy. I hope they keep their current leadership in place for many years to come. Pros It's only been 5 months since we onboarded with PrimePay, and I have to say I've been impressed with the flexibility of their programs plus the customer service has been excellent. Cons There have been a lot of software changes recently which can be stressful at times, however, at the same time the changes have all yielded valuable benefits. Alternatives considered [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) Reason for choosing PrimePay Better Pricing for the same services with comparable software Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Poor Customer Service, Constant changes in staff at Paychex and Lack of follow-thru on trouble tickets Review Source AB Alicia B. Accountant and Payroll Administrator Accounting Used the software for: 1-2 years ### "Primepay Review" May 23, 2025 3.0 Overall the experience has not been too terrible but definitely frustrating when we do not get responses when things are not done correctly and it is out of our control Pros I like the quarterly reports all being handled by primepay to remove the stress from quarterly time in our office. Also their way to accommodate to us like being able to print checks for our clients Cons Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year. We also have trouble getting ahold of people at times when our clients are frustrated and want answers Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) To limit the amount of quarterlies we were doing in office Review Source CB Chloe B. Staff Accountant Accounting Used the software for: 1-2 years ### "Easy Navigation, Bad Support" May 14, 2025 2.0 My overall experience has not been the best. We got billed for accounts that were not available to us and it took a long time to get that audited and get our refund back. It is also hard to contact our direct team and get updates, due to delayed responses. Pros The software is easy to navigate and use. Cons The inability to have more control on my account compared to other payroll software. I always have to contact support for something small when using a past payroll software, I was able to change it myself. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Because PrimePay conducts the quarterly reports instead of me doing it myself. Review Source TB Todd B. Admin Assistant Retail Used the software for: Less than 6 months ### "New, but not so new client" May 23, 2025 5.0 I am relatively new to PrimePay in this regard. I am however a former client, but well before there was such an extensive online presence. I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user friendly. Pros The support staff I would say is what I like most. In my experience they have been both professional as well as cordial. Cons I don't think what I like least is exclusively a PrimePay issue. There is a volume of information on how to generate reports, or complete certain actions. It's sometimes difficult to navigate by yourself, or to phrase the question you have for the search feature to find it. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing PrimePay They were able to match the price very close to what I was paying at Heartland. Switched from [Heartland Payroll+](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) I was locked into a 3 year contract, to be fair rate was excellent. While there are competent people who work there, I find that being acquired by Global has hurt their product. It took me weeks of phone calls and emails to find out what would happen once the contract ended. The people I would speak to or hear from always had to push the message along to someone else, and that someone else would never return my message. In my experience through the years working off and on with Global, they never had a good sense for working with smaller businesses. Review Source CH Christina H. HR Director Construction Used the software for: 2+ years ### "Great basic software" November 24, 2025 3.0 The software was great and easy to use. It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person. Pros The simplicity of the product made it easy enough for almost anyone to use. The payroll process and tax management filing was helpful. Cons Because of the simplicity of the product, it lacked the abilities and the support we needed as a growing business. Review Source FN Fernando N. Presidente ans CEO Printing Used the software for: 2+ years ### "PrimePay is The Best!" January 7, 2025 5.0 Partnering with PrimePay has been a game-changer for our business. Their outstanding customer service and comprehensive payroll solutions allow us to focus on what matters—growing our core operations—rather than juggling payroll tax reports or workers’ compensation insurance audits. Their streamlined processes, professionalism, and deep expertise have made them a trusted, reliable partner for our payroll needs. Pros PrimePay’s exceptional customer service and comprehensive payroll solutions have been invaluable to our business. Their streamlined processes enable us to focus on our core operations without the stress of managing payroll tax reports or workers’ compensation insurance audits. Their professionalism and expertise make them a trusted partner for our payroll needs. Cons Sometimes, I wait a little longer for a telephone response on Thursday or Friday afternoon. Fortunately, I always get a callback! Review Source EA ENID A. GENERAL MANAGER Wholesale Used the software for: 2+ years ### "I LOVE PRIORITY SUPPORT" February 4, 2025 5.0 Pros I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. It wasn't until \[sensitive content hidden\] called me and saved my life with priority support because we were ready to leave primepay. Everytime I call i get the assistance I need. Today I spoke to \[sensitive content hidden\] and he was very helpful. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay I ALWAYS HAD PRIMEPAY BUT LAST 2 YEARS SERVICE WAS SUPER HORRIBLE NOT UNTIL SALVADOR MARTINEZ CALLED ME AND SAVED US PUTTING US ON PRIORITY SUPPORT OTHERWISE WE ALREADY WOULDVE LEFT PRIMEPAY AFTER SO MANY YEARS Review Source EB Emily B. Operator Consumer Services Used the software for: 6-12 months ### "Prime Pay Platform" May 28, 2025 5.0 Overall, Prime Pay is much smother of a payroll platform that what I have used in the past. I enjoy the platform, the look, and the ease it provides. Direct deposit is the way to go! Less headache! Pros Prime Pay offers a wide variety of business needs. It has a sleek, modern look and feel- while being easy to navigate and process your payroll needs. Cons At times, Prime Pay support can be tricky to navigate. Sometimes I feel as though my cases are solved quickly, and others I feel I am lost and/or need further assistance. Review Source RD Ruth D. Office Admin Religious Institutions Used the software for: 2+ years ### "Terrible customer service and quality of work" February 6, 2025 1.0 Terrible service and quality of work. They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the opposite thing from another person. I never can get a hold of the same person twice, so anyone I contact never knows what is going on. Pros Nothing. The customer service is terrible, and the quality of work is terrible, meaning we frequently have to reach out with questions and we get no answer most of the time. A simple question takes over a month to get a halfway satisfactory response from someone. Cons The customer service and work quality is terrible. Review Source MJ Mike J. CHRO Food & Beverages Used the software for: Less than 6 months ### "The money savings is totally worth it. Your not sacrificing anything. " May 16, 2025 5.0 The information session was very friendly and helpful. Compared apples to apples. After the sales person went through the information, I was transfered over to my account specialist who was able to log in with me and get some of the information the needed through a web call. Now just in the process of getting employee information over. Pros The pricing and helpfulness of the Sales rep and the account specialist. Everyone was helpful during the onboarding process and trying to get me set up with everything. Pricing was a huge point for me and this is almost half the price of any other pay company I have been with Cons The amount of work to bring employees from current service to primepay. Have to do a lot of manual transfer of reports and information. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Price was the huge factor in me switching over. Review Source KB Kaye B. office manager Medical Practice Used the software for: 2+ years ### "great customer service, website easy to use" February 5, 2025 5.0 \[sensitive content hidden\] called me to see if we were satisfied with the service from Primepay. When I said I was happy she then offered to show me how to submit payroll on line. It was so easy to use the website. So glad she called! Pros The company has great people working for them who are always ready to assist. Great customer service. Thank you \[sensitive content hidden\]! Cons There is nothing I don't like. Great customer service with no complaints from me. Review Source PG Pallavi G. People and Culture Specialist Education Management Used the software for: Less than 6 months ### "Amazing experience!" August 27, 2025 5.0 Positive and helpful. Pretty prompt with the response and more than happy to collaborate to find the solutions Pros Very knowledgable and quick resolution. Happy to jump on a collaborative team effort to provide users the best experience Cons Nothing really! It was all good. I have a very positive experience with the team everytime I talk to anyone on Prime pay Review Source JJ Jennifer J. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" February 13, 2025 5.0 Pros That was a quick reply with help regarding our quickbooks issues Cons Sometimes there isn't a response on our cases Review Source VW Vickie W. Administrator Education Management Used the software for: 2+ years ### "Administrator of a Child Care Program" March 21, 2025 5.0 Overall, I highly satisfied with PrimePay. Pros They are professional, respond quickly, and helpful with payroll. I also appreciate the other services they offer such as trainings. Cons Sometimes I need to speak directly to an individual over the phone and this can be challenging. Review Source MA Mady A. Accounting Manager Government Administration Used the software for: Less than 6 months ### "COLC PrimePay" March 31, 2025 5.0 It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me. They truly feel like family. Pros I like the closeness of the team. I enjoy being able to work through problems with them & gain new insights! Cons I do not have a lot of cons. I would like to see more ways to view pay & make it easier for some of our employees. I am not a fan of the positions. Review Source SR SAM R. Controller Real Estate Used the software for: 2+ years ### "Good Software, Good Tech Experts" January 22, 2025 5.0 Excellent. Got very good support from the Tech staff Pros Highly Professional. Were able to solve the problems quickly Cons None. Missed the Direct Deposits once but quickly turned around and solved the problem Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) PRIMEPAY IS MUCH CHEAPER AND EFFECTIVE, EASY TO USE Review Source EM Estie M. VP Construction Used the software for: 2+ years ### "Responsive CSR" February 26, 2025 4.0 Pros Customer service experience is currently Cons Requests for reviews every time a ticket is closed is too frequent Review Source FJ Fran J. President Construction Used the software for: 2+ years ### "Prime Pay Customer for 10 years" October 31, 2024 5.0 Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them. Pros Prime Pay customer service response has been greatly improved! And customer services reps are always very helpful! Cons At this time I can't say there is anything I don't like. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing PrimePay Was with paychex prior and wasn't satisfied with their service and pricing Switched from [PayNet Banking Platform](https://www.capterra.com/p/163173/PayNet-Cloud/) Former company was not able to get payroll correct. Review Source RL Rocio L. HR Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall truly thankful" November 19, 2024 5.0 Overall experience it has been a beautiful one. I enjoy the view, the updates being made, the ease of items and the lovely staff. Pros The one on one, the willingness to walk through things, love the staff that assisted. Cons Some items with onboarding, but I am submitting them to see if it can change. I am hopeful, the system is adaptable. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing PrimePay Ease of Access, View, Adaptability, Reports are different. Switched from [AllianceHCM](https://www.capterra.com/p/10003399/AllianceHCM/) A lot of issues and things having to be done manually. Review Source TK Tom K. Owner Insurance Used the software for: 2+ years ### "Stay with PRIMEPAY!" October 15, 2024 5.0 I love the reminders when I am supposed to get everyone's hours and submit so everyone gets paid on time. GREAT move adding that feature! Pros I love these people! Customer service is great as I get someone to answer my "mishaps" and their babysitting technique. The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents. I will be with them for a LONNNG time! Cons Don't know yet ................. Life is good with PrimePay!! Review Source GW Gretchen W. Treasurer Wholesale Used the software for: 2+ years ### "Great Experience with Prime Pay Online Support Today!" October 18, 2024 4.0 We have been clients of Prime Pay for the last 25 years. I like that my payroll taxes are completely taken care of, and payroll runs pretty smoothly. And it was wonderful meeting \[sensitive content hidden\] today. Pros FINALLY!! I was helped by the best person today! \[sensitive content hidden\] was great! I was not able to log on on PrimePay LLC to get help with a last day check. We are a small company and our employees are great. Not a lot of turnover. So I have not done a "termination" in a very long time. \[sensitive content hidden\] walked me through the procedure and I was very pleased that it has been streamlined and made into an interim payroll. I really learned a lot from him today plus he had a wonderful demeanor. Cons Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx. It actually was mailed through USPS! Did not receive until the following week. Fortunately, delivery was made on the following Monday. But that situation caused a lot of anxiety. Review Source GH Georgina H. Analyst Computer & Network Security Used the software for: Less than 6 months ### "Primepay review" June 18, 2025 4.0 Overall positive. Website looks proffesional. Costumer service is amazing. Easy to set up and is poppullar with many costumers world wide Pros Primepay is simple and quick. Costumer service provides great support. The website is colourful and looks proffesional Cons The website could have wider range. And we as costumers should be able to access more information. It could parter with more teams to provide even wider range off softwares Review Source Similar Products Featured