# Page 3 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of PrimePay ## Showing most helpful reviews Showing 51-75 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Robert D. Treasurer Religious Institutions Used the software for: 2+ years ### "Avoid PrimePay" December 26, 2024 1.0 Misery. Website and reporting features are poor relative to ADP; customer service was atrocious. Pros I am the treasurer for two organizations. One uses ADP, and one uses Primepay. Relative to ADP, Primepay has no particular strengths. Cons Very poor customer support; often told they would get back to us but more than half the time they never did. Could not withhold Philadephia wage tax from two of our employees despite multiple requests to do so. Switched to ADP who did the taxes correctly, then Primepay his us with a $2K early termination fee. Just an awful experience. Review Source AA Amelia A. Payroll and Benefits Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "PrimePay - payroll works well" January 29, 2025 4.0 Overall, I like PrimePay. We have used it for payroll for longer than I have been at the company. The reports are great and useful. The customer service can take a while, which can be frustrating. Pros Primepay is easy to use and has helpful features for payroll purposes. It works well for our transportation company with many different kinds of employees. Cons PrimePay support service is difficult to reach. There are resources available, but it usually takes an hour to speak to a customer service representative. Review Source PM Paula M. Payroll Specialist Construction Used the software for: 2+ years ### "Flexibility and Customization" October 8, 2024 5.0 There were some bumps with tax reporting and check delivery, which Primepay has been working diligently to correct. I have seen significant improvement in their processes. Pros The ability to have so much control over the process, and the customization Primepay provides to meet organization needs. PrimePay is responsive, and offers accessible support. Cons We no longer have a dedicated payroll professional for our organization. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) More control and customization unique to organizational needs. Review Source MR Monica R. Administrator Security and Investigations Used the software for: 2+ years ### "PrimePay produces perfect products punching periodic problems perfectly" September 24, 2024 5.0 PrimePay is the best Benefits vendor we have. Very thankful they administer our HRA. Pros We have worked with PrimePay for 5 years. Any time I call with a question the representative is very knowledgeable and helpful. Questions are handled on the first call. Hold times are very short. PrimePay is an extension of our Benefits team. They make the benefits side of my job easier. Employees are happy to have an HRA. PrimePay makes it easy for me to offer it. Cons They do everything so well. If I have to list something, make the website more clear. The website is fine if you frequent it. I have to relearn as I don't use it often. Review Source KR Ken R. Owner Arts and Crafts Used the software for: 2+ years ### "PrimePay is the best payroll service" October 29, 2024 5.0 Been using PrimePay for more than 10 years. I have used all of the others but Primepay is the best! Pros Ease of use and customer service is the best but seldom needed. All services are integrated into one module. No logging back into another system to get your reports like some others. Cons Cost is moderately high but not the highest cost provider Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Better product. Best customer support. Easy to Use. Review Source Veda S. Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Tax issue resolved " January 2, 2025 5.0 I had talked to them before the holiday and we thought a problem was resolved. I called back in and we talked for about 5 minutes and the issue was resolved. Pros Ease of accessing the payroll portal. Helpful employees Cons I have nothing to share negatively. I called in and had to wait about 10 minutes, which the day after a holiday was short. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Prime Pay offered the same service for a better price Review Source SR SUSAN R. Controller Real Estate Used the software for: 2+ years ### "Our experience with Prime Pay" September 10, 2024 5.0 Excellent service and easy to read reports. Pros The payroll is processed very quickly and accurately. Also, it is very easy to reach someone if we need assistance-and they are always friendly and knowledgeable. Cons We sometimes have difficulty preparing a custom report. However, the Prime Pay associates have always been willing and able to help us. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PrimePay We were impressed with the salespeople's knowledge, and their ability to set up the reports the way we needed to see them. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) The program better suited our requirements, plus we liked the cost. Review Source jP john P. Dentist Hospital & Health Care Used the software for: 1-2 years ### "John Pacia DDS reviews Prime Pay service and responses to inquiries and needs" February 3, 2025 5.0 Overall the experience is a good one. The agents are knowledgeable and courteous Pros Quick response to my needs is certainly an asset for me. Prime Pay responds quickly and efficiently to me inquirea and needs. Cons Waiting times when I need to call is many times too long.The music played while waiting for an agent is like doing pennance. Review Source JK Janson K. Area Developer Sports Used the software for: 2+ years ### "PrimePay Recommendation" October 1, 2024 5.0 I've enjoyed my experience and appreciate PrimePay services. Pros I appreciate the onboarding capabilities and a solid range of contacts that are willing to help in various focus areas like payroll, taxes, HR, etc. Cons I wish there was a more seamless way to replicate an employee in one business to another. For example, when I have a staff member that works in both of our territories, it can be time consuming to manually add them into the second territory. I understand there's probably legal implications that make it difficult so I'm not sure I have a suggested fix. Review Source NC Nancy C. Office Admin Maritime Used the software for: 2+ years ### "PrimePay review" September 25, 2024 5.0 Overall, my experience has been very positive. I have never come away with a feeling of asking dumb questions or whatever I did can't be fixed. Pros I started using PrimePay because of the Worker Comp pay as you go feature along with being a small business, insurance can be a problem to obtain. Since then I have become dependent upon PrimePay to keep me compliant with payroll and tax responsibilities. Cons Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. In the beginning, I had a payroll specialist assigned to me and we were able to build a relationship. Now I may or may not get a return call and when I'm in panic mode it can be frustrating. Review Source SC Sophia C. Human Resources Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome Online Navigation" November 2, 2024 5.0 Excellent. When I need a report specific to my audits, customer service has always been able to deliver it. Pros Customer Service and the ease of navigating the online services. Cons Finding Reports I need to complete audits. If I can't find what I want, I call customer service They have always been able to deliver. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Prime Pay offered Time Clock. Prime Pay integrates that component with ease. Review Source DCF Dr Corliss F. Owner-Operator Hospital & Health Care Used the software for: 2+ years ### "PrimePay review " December 10, 2024 4.0 I have worked with PrimePsy many years and have had very few negative occurrences with them. In the past I worked with the same individual for each pay cycle although that is currently not the case Pros The speed with which my payroll is processed Cons That I don’t get to work with the same individual each time my payroll is processed Review Source mC marc C. controller Entertainment Used the software for: 2+ years ### "Horrible, 0/10" January 8, 2025 1.0 Horrible! you say what you have to for the sale and leave us behind when help is needed Pros Nothing, sold us a service and they are unable to follow through Cons You don't care. Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue Review Source LO Liliana O. Human Resources Manager Import and Export Used the software for: 1-2 years ### "PP feedback" September 30, 2024 4.0 Good Experience, is easy to use and friendly Pros The Prime Pay software in the time clock is ease to use !! Cons On the payroll side: Pay cycles are wrong Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing PrimePay At that time we considered the best option for us Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Mostly for price and customer service time response Review Source HL Heidi L. Chief People Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "Chief People Officer" November 12, 2024 4.0 Our overall experience has been good and the implementation team has been wonderful. Pros Position control feature, time and attendance module is very robust. The implementation process has been efficient and organized. Cons The workflows for job changes, status changes, pay rates, etc. does not have the ability to create multiple approval levels. PrimePay could really improve on making this process more dynamic and be customable from the client side. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing PrimePay Position control was the determining factor in our decision. Review Source NG Nicholas G. Owner Insurance Used the software for: 2+ years ### "feedback for improvement" August 23, 2024 4.0 overall experience has been average-good.... i use their payroll and it's been pretty solid.... offer their compliance services like cobra.... i'm pretty sure i still offer erisa too.... use their fsa services too for a client Pros found out that the company is actually still private. i like that about primepay. i don't really like doing business with public companies because they tend to only care about the shareholders. Cons sometimes they don't get back to you.... give you incorrect information.... tell you that you need to do something that you ended up not needing to do and time ended up being wasted.... all areas for improvement as we all have those.... Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) i believe because paychex did not have good customer service or whatever.... idk i was not involved with that really Review Source SK Sandi K. Payroll Coordinator Retail Used the software for: 1-2 years ### "Great Client Support Rep!" September 11, 2024 5.0 Today, \[sensitive content hidden\], My experience with \[sensitive content hidden\], my Client Support Rep today; She did such a Stellar job with my payroll call today. This is the very first time I have been treated with extreme patience and kindness. She was very thorough and knowledgeable when calling in my payroll and ALWAYS had a nice, pleasant voice. She is the best BEST Payroll Rep I have every had the pleasure of speaking with. I hope to have her again on my next call or in the near future! Please keep her happy and you, as well as ALL clients will be satisfied and happy to call PrimePay! Thank you again! Pros I liked that \[sensitive content hidden\], my Client Support Rep for today, was so patient and how quickly I received a call back. Cons I did not have a negative experience today. Review Source MB Marlon B. Owner Facilities Services Used the software for: Less than 6 months ### "My account rep, \[sensitive content hidden\] is fantastic. " January 14, 2025 4.0 Making payroll has generally been a good experience but overall it has not been an A+ experience. More like 85%, a B+. It could be better. Pros Customer support with \[sensitive content hidden\] is great. He is the best. Cons I received a report from the IRS that I owe $2,700 extra for my quarterly payroll. I believe it is being taken care of but I have received no word on it in the new year. This is very concerning. A minor issue is that Software has been glitchy. Things like printing invoice receipts has been difficult. There are times when my employee data reports address errors when there are none. Review Source LC Lauren C. Owner Child Day Care Services Used the software for: 2+ years ### "Great Customer Service" October 24, 2024 5.0 Best payroll company I have had the pleasure working with. Pros Their customer support via phone call is always so helpful and some of the nicest people! Cons Invoice billing can sometimes get mixed up, but customer support is able to fix any issues within a few days. Review Source MS Melissa S. Office Manager Law Practice Used the software for: 2+ years ### "Easy, efficient and supportive" December 12, 2024 5.0 Excellent. They are there when you need them and otherwise it is a seamless transmission of your payroll information. One responsibility of mine I don't have to think about! It is all handled for me! Pros Efficient, easy to navigate, promptly responds to issues. Cons Nothing as of yet! They need to keep doing what they are doing and doing it well! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I was with PrimePay and left and came back. I only went to ADP because I was told something integrated with it when it actually didn't. Review Source JJ Jeff J. owner Consumer Services Used the software for: 1-2 years ### "easy and affordable " October 3, 2024 5.0 I would say that overall, it has been a great experience! Pros easy to use. customer service available if needed when questions come up. Cons The hold times are longer at times to speak to someone. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) better cost and paying my technicians in many different ways salary piecework and bonus all in one week. getting that done other places didn't work well. Review Source WJ Walter J. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "Unhappy Small Business Customer" January 17, 2025 1.0 Poor support ....very very expensive for little service Pros Weekly reminders about payroll submissions Cons Very expensive for minimal service...Primepay is not small business friendly Review Source GS Gary S. President Design Used the software for: 2+ years ### "Support Team" November 13, 2024 5.0 Dawn is a great Client Support Representative Pros Very easy to work with. Extremely accurate. Cost effective. Cons too many emails. I dont like the two part validation. Alternatives considered [GMS Accounting and Financial Management Reporting System](https://www.capterra.com/p/114413/GMS-Accounting-Software/) Reason for choosing PrimePay more control of employee accounting records Review Source LM Luis M. Truck driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very pleased with the product and very convenient." January 30, 2025 5.0 Whenever I need assistance everyone who's worked my account has been very helpful and kind. Pros I've being using PrimePay for a few years and it helps me a lot with my payroll so I can focus on other aspects of my business. Cons Nothing to share about this specific nor something I like least so far. Review Source SB Susan B. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "\[sensitive content hidden\] - excellent customer service" December 23, 2024 4.0 Pros The representative I spoke to today, \[sensitive content hidden\], was very helpful. She understood my issue and followed through with my request. Cons In the past, our payroll has been delivered to the church building when it should have been delivered to the Rectory Building as is stated on the delivery label. Review Source Similar Products Featured