# Page 5 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of PrimePay ## Showing most helpful reviews Showing 101-125 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LP Lisa P. Operations Manager Retail Used the software for: 2+ years ### "Exceptional Experience" October 4, 2024 5.0 I have been with PrimePay for over 10 years. When I call in for help the same people are there to help me, its not a lot of new people. They answer my call and I don't get sent to a voicemail because they are too busy. When I make a mistake they are always able to help me fix it. Pros Their promptness and knowledgeable staff Cons there isn't anything I don't like about PrimePay. Review Source JB Jason B. Office Manager Construction Used the software for: 1-2 years ### "Great despite the hold! " October 15, 2024 4.0 Even though there are longer hold times (not terribly different from others companies) once you get a n agent they are very knowledgeable and get your question/issues addressed very fast! Pros Primepay offers a very simple way for those not professionally trained in payroll processing a way to submit and do it themselves. Cons There is quite a long hold time if there are questions or assistance needed. Review Source NG Nicholas G. Owner Insurance Used the software for: 2+ years ### "feedback for improvement" August 23, 2024 4.0 overall experience has been average-good.... i use their payroll and it's been pretty solid.... offer their compliance services like cobra.... i'm pretty sure i still offer erisa too.... use their fsa services too for a client Pros found out that the company is actually still private. i like that about primepay. i don't really like doing business with public companies because they tend to only care about the shareholders. Cons sometimes they don't get back to you.... give you incorrect information.... tell you that you need to do something that you ended up not needing to do and time ended up being wasted.... all areas for improvement as we all have those.... Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) i believe because paychex did not have good customer service or whatever.... idk i was not involved with that really Review Source MD Maria D. Staff Accountant Construction Used the software for: 2+ years ### "Staff Accountant" October 1, 2024 4.0 Affordable and works! Reports are easy to acquire, sometime with help. Pros Ease of use, reports nice and quickly acquired. Cons Customer Service difficult to get a hold of. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP sucks, they promise and do not deliver Review Source SB Steven B. CFO Hospital & Health Care Used the software for: 1-2 years ### "Best Payroll Company" October 25, 2024 5.0 Excellant experiance form day one. Customer support has resolved all my issues. Pros Ease of using and great customer support Cons Nothing to report negitive about PrimePay. Review Source LH Lavane H. Treasurer Airlines/Aviation Used the software for: 1-2 years ### "Prime Pay review H&H Propeller/Triad Aviation" October 16, 2024 5.0 \[sensitive content hidden\] is a wonderful Support team manager who has helped me with all my questions and needs in a very timely fashion. He really cares about the clients! Pros Primepay does my payroll and submit payroll reports and W-2. They save me a lot of time! and headaches Cons Sometimes there was a long waittime on the phone but this has improved! Review Source RW Reginald W. Franchise Owner Sports Used the software for: Less than 6 months ### "Thank You Prime Pay! I Can Breathe Now!" September 29, 2024 4.0 Overall, my start was a bit choppy, but now that I know the system a little better, I feel like it makes my life much easier! Pros The price is very competitive, compared to ADP. The features are relatively the same and serve their purpose for my small business. Cons I don't think the tutorials are very intuitive. It's hard to find the answers I need for some of the issues I ran into. I pretty much had to figure some things out on my own. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing PrimePay Smaller company and price fit my budget better. Plus my representative was more sincere. Review Source CO Clayton O. Store Manager Food & Beverages Used the software for: Less than 6 months ### "PrimePay is Awesome!" September 27, 2024 5.0 We are just getting started with PrimePay, so we don't have much time to give a full and honest review of all the services they offer. However, we have been very pleased with them so far. Pros All of the people I have interacted with so far, have been absolutely amazing! Every question answered, every issue resolved. Cons Nothing against PrimePay... I simply haven't had as much time as I would like to be able to focus on learning and utilizing the programs we are signed up for. But again, every time I have reached out for assistance, PrimePay has been quick to respond. Alternatives considered [isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing PrimePay PrimePay offered the best options for the best price. While the other companies we looked into offered some similar products and services, they were more expensive and less user friendly. Review Source PH Preston H. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly Payroll Process" September 20, 2024 5.0 I have had a wonderful experience in using PrimePay to process my payroll needs. Pros Accessible and easy to navigate their portal. Customer service is among the best I have worked with, prompt response and provide not just answers but point you in the right direction as to where to find those answers. Cons Slight issues on how invoicing is broken down and tracking older invoices. Review Source LR Lauren R. Nanny Human Resources Used the software for: 2+ years ### "Happy with my experience!" September 27, 2024 5.0 Excellent! I enjoy how friendly and knowledgeable everyone is. Pros The service. Every time I have a question or concern, I know that I can contact the PrimePay team. I get a speedy response, solution to the problem and friendly exchange. All of this via email! Cons I have not had an issue with PrimePay. Of course, I price cut would be nice. Review Source CMF Cynthia M F. President Airlines/Aviation Used the software for: 2+ years ### "Better Before" September 10, 2024 5.0 I was preferred the initial procedure when I had \[sensitive content hidden\] contact info. and could call her for advise or issues. This year has been more challenging with a different person nearly every payday processing our payroll. Pros Comprehensive service, payroll, W/C, taxes ensure correct amounts are paid on time. Do NOT like that PTO accruals are different between the PrimePay and Swipeclock employee issues at times. Cons Not assigned a specific human representative that I can call to discuss issues. Review Source SM Sally M. Payroll and benefits specialist Insurance Used the software for: 6-12 months ### "Primepay - not my first choice" September 9, 2024 2.0 It was a bit traumatic. Very hard to get hold of someone and using their 'ticketing' system was awful. They are just now (sept) answering emails from June! Tickets would get closed with zero action taken. Pros The gross to net calculation. The product is reasonably easy to use. Cons Customer support or lack thereof. Inaccurate earnings codes set up etc. Review Source LA Lisa A. Manager Financial Services Used the software for: 2+ years ### "IMPROVED and happy now" October 3, 2024 5.0 Up and down but over the past several months - MUCH IMPROVED Pros I had issues at one point and I was given time and attention to resolve them Cons Access to someone over the phone is difficult Review Source DJ Dennis J. Owner operator Mining & Metals Used the software for: 1-2 years ### "More than satisfied customer gives high marks!" October 8, 2024 5.0 Long time customer with no complaints! I can't think of a time our payroll was delayed or incorrectly imputed. Infact, Highly recommend Pros Fast efficient payroll processing. We also use them for our Simple IRA Plan which really puts the burden on them for all the calculations. Cons No real complaints. They send out timely reminders for us to prepare time sheets, bonuses and such Review Source PC Paulette C. Office Administrator Telecommunications Used the software for: 2+ years ### "Would Recommend Prime Pay" September 27, 2024 5.0 Very Pleased! Prompt service have used Prime Pay for many years Pros Prompt service and no issues have used Prime Pay for many years Cons Nothing as far as a con, no issues or complants Review Source BC Ben C. CEO Wholesale Used the software for: Less than 6 months ### "Tough Start then better." September 24, 2024 4.0 OVerall it has been fine. It was a rough transition however later it was good. Pros Pricing model not paying per employee instead in buckets. Cons Time card and payroll are two different platforms. Alternatives considered [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay Pricing model was what convinced us and the tools. Review Source pP pablo P. manager Construction Used the software for: 2+ years ### "Great experience" September 10, 2024 5.0 Everything was smooth, easy and fast. I usually do hands off payroll, provide the required data, wew verify the numbers and get the summary right away. Pros Primepay is a straight forwad payroll company, the portal is very friendly and the there is always somebody to reach out for questions Cons Since I do hands off payroll, sometimes it takes sometime to get somebody through the phone. Although the wait time has improved a lot, it will take over 10 minutes to talk to a representative Review Source JD Jerry D. Accountant Apparel & Fashion Used the software for: 2+ years ### "Some good some bad" September 5, 2024 5.0 The people that I talk to on the phone are extremely nice and very helpful. I do not blame them for the year-end debacle that blame goes squarely to management. Supposedly, management has solved last year's year-end problems. ...I am waiting with bated breath... Pros Very timely call backs for payroll after the year-end debacle. Cons Their year-end debacle was horrible. I would call in for payroll at 9:30 to 10:00 am but would not get a call back until mid to late afternoon. This is a problem for me because I only work part-time, and they would sometimes call when I was ready to leave. Review Source DR Diane R. Accountant Building Materials Used the software for: 1-2 years ### "PrimePay Review" August 26, 2024 1.0 Very hard to communicate with. Can only email and not call. Pros I likes it when we had a designated person. Cons Lack of our account knowledge by different representaives every week. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay Handson was easier. We do things manually. It was here when I was hired. Loved it at beginning when we had designated person. Review Source ME Meredith E. Development Associate Non-Profit Organization Management Used the software for: 1-2 years ### "\[sensitive content hidden\] and her team are the best" September 13, 2024 5.0 Individual interactions with reps are good overall, client service structure is bad Pros \[sensitive content hidden\] has been our PP rep for years and always provides exemplary support. Cons things went very bad for a while and only just recovering Review Source SH Sharon H. Office Manager Automotive Used the software for: 2+ years ### "Prime Pay Review" October 8, 2024 5.0 Pros Very easy to use Cons Having trouble signing up for experience cloud Review Source ST Sally T. Executive Assistant Telecommunications Used the software for: Less than 6 months ### "easy to use" January 15, 2025 5.0 Pros primepay is very simple and easy to use. Cons i dont really dislike anything about this product Review Source MS Moses S. Chef Hospitality Used the software for: 1-2 years ### "Well appreciated, get for payroll purposes " September 6, 2024 4.0 Overall its not bad, we like the reminders Pros How easy it is to navigate, packets are orderly and easy to read. Cons its not local, connecting or getting to someone is difficult Review Source VS Vivian S. Bookkeeper Individual & Family Services Used the software for: 2+ years ### "Excellent Partner" August 19, 2024 5.0 I have been using PrimePay for many years and really have no complaints. Pros Prompt service, efficient, helpful & courteous Cons The benefit portion I use for HRA is not as straight forward as I would like; however, I always get help when I contact Primepay Review Source TT Takao T. President and COO Wholesale Used the software for: 2+ years ### "PrimePay review" September 9, 2024 5.0 Lately, my experience with PrimePay has been great. Pros In general I get a response in timely manner. Staff are very nice and professional. Cons Response time was very slow beginning of this year due to shortage of employees. I called several times but was on hold for at least 1 hr. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.