# Page 5 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of PrimePay ## Showing most helpful reviews Showing 101-125 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PH Preston H. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly Payroll Process" September 20, 2024 5.0 I have had a wonderful experience in using PrimePay to process my payroll needs. Pros Accessible and easy to navigate their portal. Customer service is among the best I have worked with, prompt response and provide not just answers but point you in the right direction as to where to find those answers. Cons Slight issues on how invoicing is broken down and tracking older invoices. Review Source EZ Eddy Z. Accounting Manager Facilities Services Used the software for: 1-2 years ### "Eddy’s Review " December 9, 2024 5.0 Very good so far. Only time having issues is when I have to count on someone else besides \[sensitive content hidden\] helping me. Pros Working with \[sensitive content hidden\]. She is always on top of it. The best. Cons That individuals don’t have their own extension and sometimes being on hold forever. Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) Cost Review Source JS Jim S. CEO Hospitality Used the software for: Less than 6 months ### "Excellent Experience Rolling out PrimePay" March 18, 2025 5.0 Excellent. The PrimePay has a great team of individuals who are committed to your success, and making the transition to PrimePay system, seamless. Pros Personal attention to getting things implemented correctly. Cons There we some "confusion" in the beginning on who wa doing what. Review Source JD Jerry D. Accountant Apparel & Fashion Used the software for: 2+ years ### "Some good some bad" September 5, 2024 5.0 The people that I talk to on the phone are extremely nice and very helpful. I do not blame them for the year-end debacle that blame goes squarely to management. Supposedly, management has solved last year's year-end problems. ...I am waiting with bated breath... Pros Very timely call backs for payroll after the year-end debacle. Cons Their year-end debacle was horrible. I would call in for payroll at 9:30 to 10:00 am but would not get a call back until mid to late afternoon. This is a problem for me because I only work part-time, and they would sometimes call when I was ready to leave. Review Source AB Arina B. Bookkeeper Real Estate Used the software for: Less than 6 months ### "Excellent Payroll Services with Exceptional Customer Support" August 2, 2024 5.0 Overall, I highly recommend PrimePay Payroll Company to any business looking for a reliable and efficient payroll solution. Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry. PrimePay has undoubtedly made payroll management easier and more efficient for my business. Pros The customer support team at PrimePay is outstanding. Whenever I have had questions or needed assistance, their representatives have been responsive, knowledgeable, and incredibly helpful. They go above and beyond to ensure that any issues are resolved promptly. Cons I have been using PrimePay Payroll Company for two months, and I am thoroughly impressed with their services. As a small business bookkeeper, managing payroll can be a daunting task, but PrimePay has made it seamless and efficient. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I made the switch from Paychex to PrimePay for several key reasons. First, I was seeking new challenges and opportunities for professional growth. PrimePay offered an exciting role that aligned well with my career aspirations and provided a clear path for advancement. Additionally, PrimePay’s innovative approach to payroll and HR solutions resonated with my passion for leveraging technology to improve business processes. The company’s commitment to customer service and employee development was another significant factor in my decision. Overall, the move to PrimePay has allowed me to expand my skills and contribute to a dynamic and forward-thinking organization. Review Source JB Jason B. Office Manager Construction Used the software for: 1-2 years ### "Great despite the hold! " October 15, 2024 4.0 Even though there are longer hold times (not terribly different from others companies) once you get a n agent they are very knowledgeable and get your question/issues addressed very fast! Pros Primepay offers a very simple way for those not professionally trained in payroll processing a way to submit and do it themselves. Cons There is quite a long hold time if there are questions or assistance needed. Review Source AS Anita S. Operations manager Law Practice Used the software for: 2+ years ### "Operations manager " November 14, 2024 5.0 always good; very little issues but if any, they are resolved asap Pros easy to use; can file payroll anytime of day Cons nothing. It is convient and easy to use. Review Source SC Sarah C. Sales and Operations Coordinator Construction Used the software for: 1-2 years ### "Best customer service ever! " January 3, 2025 5.0 Spectacular customer service. Customer centric. They always put the customer first and won’t stop until a resolution is made Pros The customer service is superb! They are always willing to help and kind. The team is so professional and always find a way to solve my issues efficiently. Cons None. It’s perfect. I think prime pay is excellent and constantly improving. Review Source PZ Patrick Z. Vice President Investment Management Used the software for: 2+ years ### "\[sensitive content hidden\] is the best!" December 20, 2024 5.0 Very positive. Always a pleasure working with \[sensitive content hidden\] over the years. She knows her business very well. Pros Working with \[sensitive content hidden\]. Over the years, \[sensitive content hidden\] has always taken care of any issues we have had. And when I was frantic, she calmed me down, explained the issue and resolved it. Cons Getting new states set up for employee tax withholdings Review Source LR Lauren R. Nanny Human Resources Used the software for: 2+ years ### "Happy with my experience!" September 27, 2024 5.0 Excellent! I enjoy how friendly and knowledgeable everyone is. Pros The service. Every time I have a question or concern, I know that I can contact the PrimePay team. I get a speedy response, solution to the problem and friendly exchange. All of this via email! Cons I have not had an issue with PrimePay. Of course, I price cut would be nice. Review Source DR Diane R. Accountant Building Materials Used the software for: 1-2 years ### "PrimePay Review" August 26, 2024 1.0 Very hard to communicate with. Can only email and not call. Pros I likes it when we had a designated person. Cons Lack of our account knowledge by different representaives every week. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay Handson was easier. We do things manually. It was here when I was hired. Loved it at beginning when we had designated person. Review Source LH Lavane H. Treasurer Airlines/Aviation Used the software for: 1-2 years ### "Prime Pay review H&H Propeller/Triad Aviation" October 16, 2024 5.0 \[sensitive content hidden\] is a wonderful Support team manager who has helped me with all my questions and needs in a very timely fashion. He really cares about the clients! Pros Primepay does my payroll and submit payroll reports and W-2. They save me a lot of time! and headaches Cons Sometimes there was a long waittime on the phone but this has improved! Review Source pP pablo P. manager Construction Used the software for: 2+ years ### "Great experience" September 10, 2024 5.0 Everything was smooth, easy and fast. I usually do hands off payroll, provide the required data, wew verify the numbers and get the summary right away. Pros Primepay is a straight forwad payroll company, the portal is very friendly and the there is always somebody to reach out for questions Cons Since I do hands off payroll, sometimes it takes sometime to get somebody through the phone. Although the wait time has improved a lot, it will take over 10 minutes to talk to a representative Review Source BC Ben C. CEO Wholesale Used the software for: Less than 6 months ### "Tough Start then better." September 24, 2024 4.0 OVerall it has been fine. It was a rough transition however later it was good. Pros Pricing model not paying per employee instead in buckets. Cons Time card and payroll are two different platforms. Alternatives considered [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay Pricing model was what convinced us and the tools. Review Source LA Lisa A. Manager Financial Services Used the software for: 2+ years ### "IMPROVED and happy now" October 3, 2024 5.0 Up and down but over the past several months - MUCH IMPROVED Pros I had issues at one point and I was given time and attention to resolve them Cons Access to someone over the phone is difficult Review Source PC Paulette C. Office Administrator Telecommunications Used the software for: 2+ years ### "Would Recommend Prime Pay" September 27, 2024 5.0 Very Pleased! Prompt service have used Prime Pay for many years Pros Prompt service and no issues have used Prime Pay for many years Cons Nothing as far as a con, no issues or complants Review Source VS Vivian S. Bookkeeper Individual & Family Services Used the software for: 2+ years ### "Excellent Partner" August 19, 2024 5.0 I have been using PrimePay for many years and really have no complaints. Pros Prompt service, efficient, helpful & courteous Cons The benefit portion I use for HRA is not as straight forward as I would like; however, I always get help when I contact Primepay Review Source SB Steven B. CFO Hospital & Health Care Used the software for: 1-2 years ### "Best Payroll Company" October 25, 2024 5.0 Excellant experiance form day one. Customer support has resolved all my issues. Pros Ease of using and great customer support Cons Nothing to report negitive about PrimePay. Review Source MK Michael K. Controller Aviation & Aerospace Used the software for: Less than 6 months ### "PrimePay review" December 11, 2024 4.0 The software is efficient and easy to pick up. Pros The customer service is professional, friendly and most of all world class. Cons On occasion the the final step will get slowed down by an address issue even if the employee is no employed Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) company was sold causing the p/r service change Review Source lS lucy S. VP of HR Hospitality Used the software for: 2+ years ### "It's a good product overall" July 11, 2024 4.0 We have been with Primepay since 2005. There are up and downs especially since the transition. Pros The payroll system is user friendly. The system constantly gets updated. Jose Carcamo, our new Client Success Manager has been very helpful. Cons Waiting time to speak to client services is too long. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing PrimePay Great client services. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP became very costly and not user friendly. Review Source AJ Angie J. Vice President Construction Used the software for: Less than 6 months ### "If you are looking for Drama in your life - hire Prime Pay! " June 22, 2024 1.0 Disaster. By far the worst business experience I have had. I'm not sure if they were just that incapable or just didn't blatantly care. Either way, it caused immense stress for me and my team. Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a client back or answer ANY questions. Pros Leaving them and hiring someone who was competent at the product they are selling. Cons The entire time there. We still have multiple issues which have not been resolved. We requested to leave our contract after 8 weeks! due to the constant/excessive issues with Prime Pay and still have not received a response on next steps to terminate our relationship. Switched from [Employee Scheduling Assistant](https://www.capterra.com/p/153559/Employee-Scheduling-Assistant/) Just to confirm, the Product drop above on this has very few employee payroll portals listed. I didn't know Google Maps did payroll! This is a great example of Prime Pay not taking the time to look at their own surveys before distributing. Looking for a stronger online platform which we could self service more. Review Source ME Meredith E. Development Associate Non-Profit Organization Management Used the software for: 1-2 years ### "\[sensitive content hidden\] and her team are the best" September 13, 2024 5.0 Individual interactions with reps are good overall, client service structure is bad Pros \[sensitive content hidden\] has been our PP rep for years and always provides exemplary support. Cons things went very bad for a while and only just recovering Review Source RA Randy A. Business manager Retail Used the software for: 2+ years ### "PrimePay is an excellent Payroll processing Company" August 20, 2024 5.0 I have been dealing with PrimePay for many years and the staff and representatives could not be any better. I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have. Bravo !!! Five star service !! Pros I have been dealing with PrimePay for many years and the staff and representatives could not be any better Cons No need to make any changes. PrimePay is the best as far as I am concerned. Review Source TT Takao T. President and COO Wholesale Used the software for: 2+ years ### "PrimePay review" September 9, 2024 5.0 Lately, my experience with PrimePay has been great. Pros In general I get a response in timely manner. Staff are very nice and professional. Cons Response time was very slow beginning of this year due to shortage of employees. I called several times but was on hold for at least 1 hr. Review Source JL Junhyun L. HR Associate Newspapers Used the software for: 2+ years ### "Joongangilbo USA, INC. Review" August 5, 2024 5.0 Overall, we are satisfied with the experience of using PrimePay. Pros Prompt response is the most thing we liked about PrimePay Cons There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions. Review Source Similar Products Featured