# Page 8 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156904/PrimePay/reviews

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PrimePay

4 (381)

[View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of PrimePay

## Showing most helpful reviews

Showing 176-200 of 381 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jessica H.  
Executive Administrator  
Environmental Services  
Used the software for: 6-12 months

### "Perfect fit for our organization"

May 2, 2024

5.0

Our experience has been exceptional. From the first inquiry conversation through setup and implementation and current use, it has been an easy process.

Pros

Ease of use, accuracy of information, pleasant and knowledgeable customer service.

Cons

Nothing so far. Any questions or corrections we have faced have been answered and mitigated promptly and efficiently.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing PrimePay

Communication from the first inquiry submission through today has been far superior to any other company I have used and/or inquired with.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paycor was just not the right fit for our company.

Review Source

LA

Liz A.  
Payroll Manager  
Construction  
Used the software for: 1-2 years

### "BZI Payroll Review"

May 3, 2024

4.0

As with any product, it has its pros and cons.

Pros

Integration with our financial software. Configurable reports. Ease of use in payroll management and processing. Ease of use in time off requesting, life events, and benefit management. I9 management and verification. The implementation and customer support teams have been great to work with.

Cons

No 360 EDI feed for our benefits. Tax allocation issues with crews working in multiple states. No option to upload person documents per employees, just has company upload. Can't customize access/permission per managers and administrators, strictly role based. We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a mess with benefits and tenure. :(

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Decision was made by the company Executives.

Review Source

AA

Amanda A.  
Director of Finance  
Hospital & Health Care  
Used the software for: 6-12 months

### "PrimePay Review"

May 28, 2024

5.0

Pros

Easy to use for both employees and the payroll administrators.

Cons

Wait time on tickets submitted to support.

Review Source

JH

Janet H.  
HR Compliance Administrator  
Accounting  
Used the software for: 2+ years

### "Awesome Payroll Experience"

May 8, 2024

5.0

Extremely happy with my experience and the support provided by \[sensitive content hidden. Top Notch Payroll Specialist.

Pros

Professional and knowledgeable staff. Never had any issues with Payroll, FSA, ACA, NDI and Tax support. Specialists were always available. Questions and issues always handled in the appropriate amount of time.

Cons

The most recent telephone support coverage change.

Review Source

DR

Diana R.  
CPA  
Accounting  
Used the software for: 6-12 months

### "Professional Review"

April 24, 2024

5.0

It has been good as long as I am working with my point person. The response time of the general support team is a little slow.

Pros

The ease of set up and the responsiveness of the point person helping with the setup.

Cons

As the administrator, I wish I could make more changes on my clients accounts without having to call support. Like changing a payroll schedule, updating the SUI rate, etc.

Reason for choosing PrimePay

\[sensitive content hidden\] being involved was a huge selling point for us. He came in and made us feel very comfortable with changing the software and giving up some of our control.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Cost and ease of getting reports filed.

Review Source

AP

Amy P.  
Owner  
Sports  
Used the software for: Less than 6 months

### "Horrible Experience!"

May 20, 2024

1.0

Long, painful, stressful, anxiety riddled, and financially draining.

Pros

NOTHING!!! NOTHING! and a little bit more NOTHING!

Cons

CONS= Customer service! Support! Timely responses! I am a new business owner, I opened an account, and quickly learned I didn't need PrimePay services. I contacted my account manager and tried to close and cancel my account. Dispute never actually using any services they said I had a slim chance of actually getting a refund for the couple of months in 2023 that I had my account. Since FORMALLY requesting the account cancelation the way my account manager instructed me to back in November of 2023, I was AND still being charged!!! Since formally requesting to cancel my account, I have been charged over $2300!!! For the love of my business, please STOP charging me for something that I clearly DONT want! HAVENT used once, and desperately want to cancel!! Now I'm left desperately hoping that the company will do the right thing and refund my money they stole and ACTUALLY CANCLE my account! AND please PLEASE update your cancelation and refund process!! The fact that I have been fighting to cancel my account for over 6 months is astonishing! How many escalations case requests do I have to submit before someone actually reviews my account?

Review Source

SN

Stacy N.  
Employee Services Coordinator  
Staffing and Recruiting  
Used the software for: 2+ years

### "Using the System"

May 14, 2024

4.0

We have had the service for 3 years, and customer service experience has gone down.

Pros

The system is easy to maneuver through, but has many limitations.

Cons

Customer Service is mostly non existent.

Review Source

MA

Marce A.  
Human Resources Manager  
Medical Practice  
Used the software for: 2+ years

### "Sacramento Heart and Vascular Medical Associates"

May 1, 2024

4.0

Overall experience is very good and the implementation team is very good and very knowledgble of the HR Sync, Payroll, and time and attendance system.

Pros

I liked the fact that we were already with PrimePay and they had a bulk of our information.

Cons

The general customer service support outside of the integration team could be much better.

Review Source

DR

David R.  
Franchisee  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Business solutions and Get Payed ASAP"

May 9, 2024

5.0

My overall experience is that now that we are set up everything seems to be running pretty smooth and all the paperwork seems to be set up on the portal and as well as constant email updates.

Pros

What I liked is the follow up and set up of the Paperwork. It is a lengthy process, but once you get it together, everything seems to fall into place really well.

Cons

There’s not other than I It would be nice to have someone to talk to in person, but otherwise everything worked out great on email and phone.

Review Source

VR

Verified Reviewer  
Office Assistant-Accountant  
Real Estate  
Used the software for: 6-12 months

### "Prime Pay Review"

May 6, 2024

4.0

Pros

I like the fact that prime pay will handle the payroll tax payments and quarterly filing and end of year W2 process.

Cons

Customer service is terrible. We are constantly having issues with our payroll taxes not being paid on time and receiving penalties that we shouldn't receive. We should have more ability to set up things in prime pay our selves (example accruals)

Review Source

JJ

JENNIFER J.  
PRODUCER  
Machinery  
Used the software for: Less than 6 months

### "jj Oxylance"

May 29, 2024

5.0

Amazing experience. Very smooth transition from our previous payroll company Great portal, very user friendly

Pros

The website is super easy with many options to track all kinds of information

Cons

Wait times on the phone are a little long

Switched from

[ProfitKeeper](https://www.capterra.com/p/77508/ProfitKeeper/)

No customer support Very long wait time on the phone

Review Source

MD

Maria D.  
Controller  
Legal Services  
Used the software for: 2+ years

### "PP Review May 2nd. "

May 2, 2024

4.0

It meets our office needs, access to the reports could be easier to use.

Pros

PrimePay it could be more user friendly when it comes to making changes.

Cons

It is difficult to get in touch with support.

Reason for choosing PrimePay

The product was already in place when I started with the Firm. We have used Prime pay since 2003. I have made changes with the way we use Prime Pay.

Review Source

MEH

Mary Ellen H.  
CPA  
Facilities Services  
Used the software for: 2+ years

### "Time and Labor Management Implementation"

May 11, 2024

5.0

PrimePay was organized, communicated efficiently, and timely with requests for training and assistance.

Pros

Customization and out-of-the box thinking

Cons

System Navigation and ease of security and user set up

Review Source

JL

Jeri L.  
Operations Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "\[sensitive content hidden\] is the greatest!"

May 7, 2024

5.0

We appreciate that Primepay developed a alternative pricing scale for small nonprofit organizations.

Pros

We were having trouble last year with the processing of our payroll. But ever since Primepay assigned \[sensitive content hidden\] to our payroll and it has been done correctly every since.

Cons

We were having trouble last year with the processing of our payroll, and new person did it every week, incorrectly.

Review Source

MA

Miguel A.  
HR Manager  
Banking  
Used the software for: Less than 6 months

### "Overall Experience with PrimePay"

May 2, 2024

2.0

I am not keen on creating a ticket for every issue that we have. I also feel that employees should be able to go to Prime Pay directly if they have an issue with Primepay. When we transitioned over to Prime Pay i was fielding over 300 employees issues. Today if an employee has an issues they should have a customer support team for all of the employees.

Pros

The Platform is very easy to use and very intuitive.

Cons

The technology that i am used to is not there

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Cost/Savings was tremendous from one payroll company to another.

Review Source

VR

Verified Reviewer  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The new PrimePay"

April 19, 2024

1.0

I had to have someone stay on hold for hours just to get to talk to someone and stop our services with PrimePay. Now they are trying to charge me for services saying they have a contract, which I know we did not have. I asked them to send me a copy of the contract and they don't respond. I put a stop payment at my bank with them. The charge still went through because PrimePay ran it with 4 different names/accounts to finally get the charges to go through. If they would have spent that much time on customer service, I would probably still be with them.

Pros

When we started with PrimePay 10+ years ago they were great. Wonderful customer service.

Cons

There has been no customer service lately. I tried to contact PrimePay to add a new employee. I could not get in touch with anyone. Even through email. It was easier to get a new payroll company than to onboard one employee with primepay.

Reason for choosing PrimePay

At the time I chose PrimePay they had excellent customer service. They do not anymore.

Review Source

SR

Sonya R.  
Human Resources Generalist  
Chemicals  
Used the software for: 6-12 months

### "PrimePay - Satisfactory system for payroll"

April 30, 2024

3.0

Pros

I like that PrimePay is integrated with Employee Navigator; it makes administering benefits seamless.

Cons

The time it takes the system to process payroll is one downfall of the system. If they could get the system to process instantly, it would be a much better system to work in.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The decision to switch vendors was made my management so there was no way to dispute the change.

Review Source

GL

Gail L.  
Owner-Office Manager  
Construction  
Used the software for: 2+ years

### "EXCELLENT SERVICE"

May 10, 2024

4.0

Pros

Our CSR, \[sensitive content hidden\], is the best part of our experience with PrimePay, and she is the main reason that we stay.

Cons

PrimePay is getting very big as a company, and we are starting to see the fallout from this. I am most comfortable with smaller companies and one-on-one, personalized service, and like to deal with one person who knows our business.

Review Source

CA

Christina A.  
OM  
Hospital & Health Care  
Used the software for: 2+ years

### "PAY ROLL FOR A MULTISPECIALTY DENTAL PRACTICE"

May 7, 2024

5.0

10 OUT OF 10!

Pros

Working with \[sensitive content hidden\] is not only professional but a breathe of fresh air. “Every time I have a question, she is available. She is extremely knowledgeable and consistent. Payroll is done correctly knowing its in her hands. Highly recommend.

Cons

I DO NOT HAVE ANYTHING NEGATIVE TO SAY ABOUT PRIME PAY.

Review Source

LM

Leslie M.  
Senior Account Manager  
Insurance  
Used the software for: 2+ years

### "Excellent Service"

May 9, 2024

5.0

Pros

Efficient, cost effective, excellent customer service

Cons

There is nothing to dislike about working with PrimePay!

Review Source

LC

Lisa C.  
Controller  
Machinery  
Used the software for: 2+ years

### "PrimePay Review"

May 7, 2024

5.0

I am extremely happy and my representative \[sensitive content hidden\] is so enjoyable to work with and she is very in tune with my five companies.

Pros

Primepay was easy to deal with and they take care of everything

Cons

There is nothing to report about PrimePay as liking the least

Review Source

AM

Ann M.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Overall Satisfied"

April 29, 2024

4.0

We have been with PrimePay for many years. It's because of my specialist there that we continue to use PrimePay

Pros

Having my own payroll specialist who understands our company needs.

Cons

Not just anyone at PrimePay can answer my questions if my specialist is not available.

Review Source

WR

Walter R.  
Treasurer  
Religious Institutions  
Used the software for: 6-12 months

### "Treasurer "

May 14, 2024

5.0

Pros

Always accurate, many options to meet our needs even though we are a very small church

Cons

There are so many options to administer the payroll; the options are super but can get confusing.

Review Source

WH

William H.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "Local Payroll Company / Quality People"

April 17, 2024

5.0

We like working with them very much. They are responsive.

Pros

401k Integration. Local company in West Chester, PA

Cons

Time Clock set-up and PTO calculations took a while to get figured out. Telephone support tree was poorly designed initially, but has improved of late.

Reason for choosing PrimePay

401k integration - this was the key for us.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

401k integration / support was terrible.

Review Source

TG

Thomas G.  
Asst. Chief Financial Officer  
Education Management  
Used the software for: Less than 6 months

### "Office of Catholic Education"

April 25, 2024

5.0

Pros

Simplicity of running the payroll. Dashboards

Cons

Overall, I've been satisfied with the product. If I could make any changes, it would be in the reports area.

Review Source

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