# Page 2 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PrimePay ## Showing most helpful reviews Showing 26-50 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ND Nikki D. Accountant Accounting Used the software for: 2+ years ### "Reliable Payroll Service with Room for Improvement" May 23, 2025 4.0 Overall, PrimePay has been a solid payroll solution for our firm. It does a great job managing the essential aspects like tax filings and reporting, which we really appreciate. However, having more user control and quicker, more helpful support would really take the service to the next level. It’s reliable for the most part, but there’s definitely some room for improvement. Pros One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports. It’s a huge time-saver and gives peace of mind knowing everything is filed accurately and on time. The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines. Cons While the automation is great, I’ve found that there’s limited flexibility when it comes to making changes or adjustments to payroll runs. The platform can feel a bit restrictive, especially if last-minute edits are needed. Additionally, the communication with customer support could be improved. Responses are sometimes delayed, and it would be easier if we had a direct contact to reach out to for time pressing issues. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) The taxes and quarterly reports were not automated. Review Source VR Verified Reviewer Owner Retail Used the software for: 6-12 months ### "Opinion: PrimePay is an excellent payroll company" August 26, 2025 4.0 So far, Primepay is what I would have expected in a payroll company. The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar. Pros They were able to work with me to keep my processing costs low. I historically only use my payroll companies for processing and nothing else Cons I have been with them for less than a year. So it is hard to choose a "con". However for some reason I was getting charged more for my payroll monthly than my proposal stated. It was fixed, and then happened again. So it seems to be a computer glitch that needs to be fixed. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing PrimePay Primepay was able to stay within the budget I was looking for. For my business, payroll cost is what drives my decision. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) I think Heartland being owned by Global Payments has brought down the quality of the product. Review Source LQ Leslie Q. Director, HR Aviation & Aerospace Used the software for: 6-12 months ### "PrimePay Made Our Benefits Rollout a Success" August 27, 2025 5.0 My experience with PrimePay has been excellent. The platform made our Open Enrollment and new benefits program implementation smooth and efficient. Our consultant was knowledgeable, professional, and easy to work with—always meeting deadlines and communicating clearly. Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them. Pros I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the experience was excellent. Our benefits consultant, \[sensitive content hidden\], was outstanding throughout the entire process. He was extremely knowledgeable about the system and benefit plan structures, which gave me confidence at every step. He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance. Beyond his professionalism, he was friendly, approachable, and truly a pleasure to collaborate with. I would highly recommend him to anyone implementing a benefits program, and I would absolutely welcome the opportunity to work with him again in the future. Cons One area of improvement is around branding clarity. There can be some ambiguity in how PrimePay and SyncHR are marketed and presented, which at times makes it difficult to distinguish the two platforms and understand their positioning. Clearer, more consistent branding would help avoid confusion. Review Source AB Alicia B. Accountant and Payroll Administrator Accounting Used the software for: 1-2 years ### "Primepay Review" May 23, 2025 3.0 Overall the experience has not been too terrible but definitely frustrating when we do not get responses when things are not done correctly and it is out of our control Pros I like the quarterly reports all being handled by primepay to remove the stress from quarterly time in our office. Also their way to accommodate to us like being able to print checks for our clients Cons Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year. We also have trouble getting ahold of people at times when our clients are frustrated and want answers Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) To limit the amount of quarterlies we were doing in office Review Source RK Rick K. Clinic Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Difference between PrimePay and Competitors" May 22, 2025 5.0 Technology is both a blessing and a curse. The same can be said about PrimePay. It takes work to keep up with technology, but there is a nice payoff if you are patient. Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix issues and has made sure we are happy. They have been very responsive and have followed thru on every ticket submitted. I can't say that for my last two payroll companies. I've been an HR Manager for 3 decades now, and I can tell you there is no one software that is perfect. The best you can hope for nowadays is minimal problems and for good customer service to make software issues minimal. Previously we were with a big well known payroll service and were paying high rates for poor customer service. I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. I can't complain. I have attended a couple PrimePay user group meetings in the last couple months which our previous payroll service didn't offer, and I can clearly see that PrimePay listens to customer input. This is an important difference. I'd much rather have software molded to what my company needs rather then trying to force my company to fit the software. We are on a 3rd payroll company in 4 years, and we are finally happy. I hope they keep their current leadership in place for many years to come. Pros It's only been 5 months since we onboarded with PrimePay, and I have to say I've been impressed with the flexibility of their programs plus the customer service has been excellent. Cons There have been a lot of software changes recently which can be stressful at times, however, at the same time the changes have all yielded valuable benefits. Alternatives considered [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) Reason for choosing PrimePay Better Pricing for the same services with comparable software Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Poor Customer Service, Constant changes in staff at Paychex and Lack of follow-thru on trouble tickets Review Source CB Chloe B. Staff Accountant Accounting Used the software for: 1-2 years ### "Easy Navigation, Bad Support" May 14, 2025 2.0 My overall experience has not been the best. We got billed for accounts that were not available to us and it took a long time to get that audited and get our refund back. It is also hard to contact our direct team and get updates, due to delayed responses. Pros The software is easy to navigate and use. Cons The inability to have more control on my account compared to other payroll software. I always have to contact support for something small when using a past payroll software, I was able to change it myself. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Because PrimePay conducts the quarterly reports instead of me doing it myself. Review Source TB Todd B. Admin Assistant Retail Used the software for: Less than 6 months ### "New, but not so new client" May 23, 2025 5.0 I am relatively new to PrimePay in this regard. I am however a former client, but well before there was such an extensive online presence. I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user friendly. Pros The support staff I would say is what I like most. In my experience they have been both professional as well as cordial. Cons I don't think what I like least is exclusively a PrimePay issue. There is a volume of information on how to generate reports, or complete certain actions. It's sometimes difficult to navigate by yourself, or to phrase the question you have for the search feature to find it. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing PrimePay They were able to match the price very close to what I was paying at Heartland. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) I was locked into a 3 year contract, to be fair rate was excellent. While there are competent people who work there, I find that being acquired by Global has hurt their product. It took me weeks of phone calls and emails to find out what would happen once the contract ended. The people I would speak to or hear from always had to push the message along to someone else, and that someone else would never return my message. In my experience through the years working off and on with Global, they never had a good sense for working with smaller businesses. Review Source FN Fernando N. Presidente ans CEO Printing Used the software for: 2+ years ### "PrimePay is The Best!" January 7, 2025 5.0 Partnering with PrimePay has been a game-changer for our business. Their outstanding customer service and comprehensive payroll solutions allow us to focus on what matters—growing our core operations—rather than juggling payroll tax reports or workers’ compensation insurance audits. Their streamlined processes, professionalism, and deep expertise have made them a trusted, reliable partner for our payroll needs. Pros PrimePay’s exceptional customer service and comprehensive payroll solutions have been invaluable to our business. Their streamlined processes enable us to focus on our core operations without the stress of managing payroll tax reports or workers’ compensation insurance audits. Their professionalism and expertise make them a trusted partner for our payroll needs. Cons Sometimes, I wait a little longer for a telephone response on Thursday or Friday afternoon. Fortunately, I always get a callback! Review Source MW Marvin W. V.P. of Finance Environmental Services Used the software for: 2+ years ### "That the way I see them" June 6, 2025 4.0 Excellent. Pros Real knowledgeable and helpful personal. Cons Main headquarter no longer in VA. lol Review Source GM Greg M. Owner Sports Used the software for: 2+ years ### "Don't trust your contract with them." May 5, 2025 2.0 Not a good experience. They'll make everything on their terms to be beneficial. Pros I was comfortable using the system and it was easy to configure the software. My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place. Cons The people are shysters. They put in a clause that says we can update the contract at any time and they do that without being upfront. Review Source TB Tracy B. Office Manager Insurance Used the software for: Less than 6 months ### "PrimePay Review" March 10, 2025 5.0 Very good. Like the team we work with and like the product. Pros The platform is easy to use. The team is very responsive and answers questions quickly. If you need to use support, they are very efficient and friendly and get it right the first time. Cons Typing minimum of 40 characters in each box Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing PrimePay PayCor had multiple people contact me to set up an initial appointment but then no-showed. Paycom didn't have a good product. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Gusto markets directly to our payroll customers and allows them to sign up for products without our knowledge or giving us access. The customers than expect that we are able to support them. Gusto platform looks incredibly unprofessional. Gusto pricing isn't transparent and changes dramatically. Review Source EA ENID A. GENERAL MANAGER Wholesale Used the software for: 2+ years ### "I LOVE PRIORITY SUPPORT" February 4, 2025 5.0 Pros I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. It wasn't until \[sensitive content hidden\] called me and saved my life with priority support because we were ready to leave primepay. Everytime I call i get the assistance I need. Today I spoke to \[sensitive content hidden\] and he was very helpful. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay I ALWAYS HAD PRIMEPAY BUT LAST 2 YEARS SERVICE WAS SUPER HORRIBLE NOT UNTIL SALVADOR MARTINEZ CALLED ME AND SAVED US PUTTING US ON PRIORITY SUPPORT OTHERWISE WE ALREADY WOULDVE LEFT PRIMEPAY AFTER SO MANY YEARS Review Source AL Amy L. Accounting Manager Legal Services Used the software for: 2+ years ### "Can't be happier!!" December 11, 2024 5.0 We have been with PrimePay since 2020 when LLP was first established. We went through IRA account setup, bank account switch, pay frequency change and other small issues with PrimePay. I was a bit concerned for all major setup/change, but things have gone smoothly every time. Thank you, PrimePay! Pros Their knowledgeable staff are service oriented (professional, polite and helpful) and always with prompt response. The people there are very easy to work with. I especially appreciate \[sensitive content hidden\], who walked through the SIMPLE IRA EE contribution and ER matching with IRS catching up rules' setup with me, step by step over several emails and a couple phone calls. Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay. Thank you! Cons Nothing much... if I need to say something, it would be that I have waited for quarterly reports a little longer for a couple times. It really doesn't hurt anything, and that's the only thing I can think of. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay PrimePay seemed to fit our need better with more personal service. Review Source RD Ruth D. Office Admin Religious Institutions Used the software for: 2+ years ### "Terrible customer service and quality of work" February 6, 2025 1.0 Terrible service and quality of work. They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the opposite thing from another person. I never can get a hold of the same person twice, so anyone I contact never knows what is going on. Pros Nothing. The customer service is terrible, and the quality of work is terrible, meaning we frequently have to reach out with questions and we get no answer most of the time. A simple question takes over a month to get a halfway satisfactory response from someone. Cons The customer service and work quality is terrible. Review Source PG Pallavi G. People and Culture Specialist Education Management Used the software for: Less than 6 months ### "Amazing experience!" August 27, 2025 5.0 Positive and helpful. Pretty prompt with the response and more than happy to collaborate to find the solutions Pros Very knowledgable and quick resolution. Happy to jump on a collaborative team effort to provide users the best experience Cons Nothing really! It was all good. I have a very positive experience with the team everytime I talk to anyone on Prime pay Review Source SM Sam M. Accountant Financial Services Used the software for: 6-12 months ### "PrimePay Review" May 22, 2025 3.0 My experience has been average with PrimePay but it is easy to use. I would recommend this payroll service to others. Pros The software is easy to use and easy to navigate. It is easy to find information about the company and employees. Cons I am not in control of my own payrolls. If I make a mistake, I need to contact customer support for them to either void the whole payroll or erase the mistake I made. Review Source JJ Jennifer J. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" February 13, 2025 5.0 Pros That was a quick reply with help regarding our quickbooks issues Cons Sometimes there isn't a response on our cases Review Source ED Erin D. Accountant Assistant Utilities Used the software for: 2+ years ### "PrimePay Review" December 28, 2024 5.0 I believe that \[sensitive content hidden\] really does a great job every week with doing our payroll. Knowing that it is a difficult payroll to do she gets it done in a reasonable amount of time and she is really easy to work with! All my emails are answered within a reasonable time frame, so there are no worries when I need her becauae I know she will get back to me when she can. Pros I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is unavailable. Cons I would not say PrimePay's issue, but we pay for overnight priority package and some times it never shows up to be delivered on time or at all. Also, some times the Invoices we get from PrimePay are over charged and wrong. Review Source MA Mady A. Accounting Manager Government Administration Used the software for: Less than 6 months ### "COLC PrimePay" March 31, 2025 5.0 It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me. They truly feel like family. Pros I like the closeness of the team. I enjoy being able to work through problems with them & gain new insights! Cons I do not have a lot of cons. I would like to see more ways to view pay & make it easier for some of our employees. I am not a fan of the positions. Review Source GH Georgina H. Analyst Computer & Network Security Used the software for: Less than 6 months ### "Primepay review" June 18, 2025 4.0 Overall positive. Website looks proffesional. Costumer service is amazing. Easy to set up and is poppullar with many costumers world wide Pros Primepay is simple and quick. Costumer service provides great support. The website is colourful and looks proffesional Cons The website could have wider range. And we as costumers should be able to access more information. It could parter with more teams to provide even wider range off softwares Review Source rO randy O. vp Wholesale Used the software for: 2+ years ### "Used to good, NOW THEY ARE AWFUL. DON'T USE THEM" January 3, 2025 1.0 awful. used to be good until it was acquired. poor management, qc, constant errors, no continuity of personnel doing the work, no continuity of managers supervising Pros nothing. in old days could reach on phone. now difficult. In old days, same 1 or 2 people did the work. now a different person every time does it, and screws up regularly. many mistakes. creates more work. awful Cons everything. in old days could reach on phone. now difficult. In old days, same 1 or 2 people did the work. now a different person every time does it, and screws up regularly. many mistakes. creates more work. awful No quality control, Review Source RL Rocio L. HR Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall truly thankful" November 19, 2024 5.0 Overall experience it has been a beautiful one. I enjoy the view, the updates being made, the ease of items and the lovely staff. Pros The one on one, the willingness to walk through things, love the staff that assisted. Cons Some items with onboarding, but I am submitting them to see if it can change. I am hopeful, the system is adaptable. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing PrimePay Ease of Access, View, Adaptability, Reports are different. Switched from [AllianceHCM](https://www.capterra.com/p/10003399/AllianceHCM/) A lot of issues and things having to be done manually. Review Source KC Kathleen C. CFO, owner Construction Used the software for: 2+ years ### "CFO and co-owner" September 25, 2024 5.0 I have been a client of PrimePay for over ten years. With the exception of some challenges in the Covid and post-Covid period, I have had the pleasure of working with some dedicated and knowledgeable PrimePay employees. Many years ago, a business partner insisted we switch to a competitor. After a couple of years, I came back to PrimePay. Pros \[sensitive content hidden\] provided extraordinary customer service, demonstrating great skill, patience, and professionalism. We had a tedious task to tackle and he took care of the problem expertly and with a great attitude. Cons It can be challenging to reach someone in support. I am very grateful to have been connected with \[sensitive content hidden\]. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I went back to PrimePay and specifically requested my former service rep. \[sensitive content hidden\]. She's now retired after a decades-long career with PrimePay. She was awesome. Review Source DP Diane P. Admin Specialist Government Administration Used the software for: 2+ years ### "Review" January 28, 2025 5.0 \[sensitive content hidden\] put time in to make sure it's correct. Pros \[sensitive content hidden\] is great. She gave me time to go over accruals for PTO/Sick/Holiday time. She explained things to me as well. Cons Other CSR's have claimed to have it updated and never did. Review Source TK Tom K. Owner Insurance Used the software for: 2+ years ### "Stay with PRIMEPAY!" October 15, 2024 5.0 I love the reminders when I am supposed to get everyone's hours and submit so everyone gets paid on time. GREAT move adding that feature! Pros I love these people! Customer service is great as I get someone to answer my "mishaps" and their babysitting technique. The prices are not the lowest but they are fair and GREAT service is worth the extra 27 cents. I will be with them for a LONNNG time! Cons Don't know yet ................. Life is good with PrimePay!! 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