--- title: "Wisely Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wisely Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/156906/Wisely/" page_type: "product" language: "en" --- # Wisely Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Wisely ## What is Wisely? Wisely enables Chuy’s, First Watch, Global Franchise Group, Lazy Dog, P.F. Chang’s, and thousands of other restaurants to personalize the guest experience to maximize customer lifetime value with Customer Intelligence. Wisely’s best-in-class software solutions include the first CDP built for restaurants, a CRM with Marketing Automation, Waitlist, Reservations, Table & Order Management, and Guest Sentiment. Say goodbye to transactions and hello to customers with Wisely. ## What is Wisely used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Waitlist](https://www.capterra.com/waitlist-software/) Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wisely?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getwisely.com/&name=Wisely) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wisely 4.8 (11) VS. [### SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [4.2 (371)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/) Starting Price $150 Per Feature, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (11) Ease Of Use 4.2 (371) Value For Money 4.7 (10) Value For Money 4.2 (352) Customer Service 4.6 (11) Customer Service 4.2 (362) ## Wisely alternatives [vcita](https://www.capterra.com/p/142264/Appointment-Scheduling/) [4.4 (292)](https://www.capterra.com/p/142264/Appointment-Scheduling/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142264/Appointment-Scheduling/) [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) [4.4 (24)](https://www.capterra.com/p/165480/SevenRooms/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/165480/SevenRooms/) Highest Rated [Servme](https://www.capterra.com/p/200777/serVme/) [4.8 (25)](https://www.capterra.com/p/200777/serVme/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/200777/serVme/) [Brevo](https://www.capterra.com/p/132996/brevo/) [4.6 (3,512)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) ## FAQs about Wisely Overview ### Which roles and teams benefit most from Wisely? Wisely benefits restaurant owners, general managers, and operations leaders who need tighter control over guest experience, loyalty programs, and day-to-day performance. Marketing teams use it to drive targeted promotions and repeat visits, while IT leaders support deployment, integrations, and system reliability across locations and customer touchpoints. Answer based on 11 reviews Overview ### What company size and specific industries is Wisely built for? Wisely is designed for restaurant brands across the full spectrum of service, making it suitable for businesses of different sizes within the hospitality and food service industry. It is built for operators that need a solution suited to quick-service, fast-casual, casual dining, and full-service restaurant environments. Features and Usability ### What are the key features of Wisely? Wisely offers CRM, contact management, customer database, and customer history for organizing customer data, plus email marketing, campaign management, drip campaigns, and marketing automation for messaging. It also includes online booking, reservations management, table management, wait list management, and reporting and analytics for restaurant operations. Integrations ### Which third-party tools and platforms does Wisely integrate with? Wisely integrates with Aloha EPOS, Cisco Meraki, Olo, Shopify, Toast POS, and Worldpay for Enterprise. These connections cover point of sale, commerce, networking, ordering, and payments platforms, giving Wisely support for six third-party tools across core restaurant and retail workflows. Getting Started and Support ### What training and onboarding options does Wisely offer? Wisely provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does Wisely offer? Wisely provides email/help desk, a knowledge base, and phone support. Customer support experience details are not available here, so no claims can be made about response speed, helpfulness, or common frustrations. These are the only support channels listed in the catalog data. ## Features AI summary Based on 14,670 CRM reviews Capterra reviewers highlight these features as the top priorities when choosing a CRM: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Wisely includes **Contact Management**. However, it does not offer **Sales Pipeline Management** or **Lead Management**. Its **Contact Management** capability gives teams a central place to store customer details, track interactions, and keep records organized, helping businesses maintain stronger customer relationships and improve day-to-day follow-up. Contact Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information CAN-SPAM Compliance 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Customizable Fields 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Email Campaign Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Event Triggered Actions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Predefined actions automatically performed on the occurance of specific events List Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists Wisely 50 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Fields: Customize data fields to support various needs and use cases - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Restaurants: Serves restaurants - Image Library: Store and manage images - Interaction Tracking: Track interaction history by documenting conversations for contacts - List Management: Manage contacts across multiple mailing lists - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Online Booking: Book meetings and appointments through a website or digital platform - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Ratings/Reviews: Ratings/Reviews - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Segmentation: Group leads or contacts based on their specific characteristics - Social Promotion: Market event via social media tools - Subscriber Management: Add or remove subscribers from mailing lists - Table Management: Assign waitstaff and coordinate the table services - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.6 (11) 4.6 Based on 11 reviews ## Pricing Value for money 4.7 (10) Free Trial Basic $150.00 Per Feature,Per Month Value for money 4.7 (10) 4.7 Based on 10 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[ Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[ Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ Olo](https://www.capterra.com/p/191606/Olo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (11) 4.6 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 11 reviews Filter by rating 5(9) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SI Sakib I. Any work Education Management ### "I Suggested Wisely everyone " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 20, 2024 We have had a great experience overall at our restaurant. Sure, there have been kinks along the way, but the support team has been very helpful in getting issues resolved quickly. We are looking forward to POS integration that should be coming soon! Pros What I liked most about Wisely was its comprehensive suite of features for email marketing automation. From customizable fields to event-triggered actions, Wisely empowered businesses to deliver personalized, timely messages, fostering stronger customer relationships, and driving higher engagement and conversions. Cons What I liked least about Wisely was its potentially steep learning curve for users unfamiliar with advanced email marketing techniques. While the platform offered robust features, navigating and fully leveraging them might require significant time and training investment, especially for beginners in digital marketing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Anna G. Director of Marketing Restaurants ### "Wisely Has Greatly Improved Our Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2020 For us, Wisely is not just a software, they are a partner. They genuinely care about our business and how they can improve their product to not just make us, as a client satisfied, but to ultimately make our guests happy. The thoughtful approach and personal attention is unlike anything I've seen in my career. Pros As a restaurant marketer + operator, it is so important for us to have a pulse on our guests' experience – what did our guests love, where can we improve, how long was the wait, how friendly was our team. And what's even more important is to be able to capture all of that data in one place, and to be able to act on it. Guests are leaving reviews across several platforms – Yelp, Facebook, Google, via email – so to have the ability to streamline that data in one place across our entire organization, and then hold our teams accountable for recovering our guests – is truly invaluable. Cons The few difficulties we encountered with the software were all resolved and handled with great care by the Support Team. Switched from [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PW Patrick W. VP of IT Restaurants ### "Wisely continues to evolve with the times " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 Wisely has always been able to listen and work in partnership to continue to evolve the product to meet the current demand. Our initial discussions didn't really make sense as they were known as a waitlist service and we were a Fast Casual restaurant, there seemed to be no overlap. We kept in contact as I knew the technology and team had something to offer, just needed to figure out how to make it work for us. We continue to see more and more features and updates that only make our lives easier to manage data and working toward personalization in regards to marketing to our guest. I knew they were the right partner to grow our business with as the product is future proof because their team knows as time change so does the technology and you have to evolve with it or get left behind on legacy systems. Pros Wisely software had been something we had been looking for to consolidate multiple solutions. We saw the vision of the company and knew that Wisely was much more than software to help gather emails and assist with marketing automations. Obtaining our customer data from multiple channels was key to drive our business analytics and build a customer profile and understand their spending habits. Cons Nothing to dislike from the software, it was simple and easy to use. We know enhancements are coming to the customer profile and we can get that from the data ourselves for the time being. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CJ Caroline J. Marketing Director Hospitality ### "Top Notch Customer Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 We have been able to follow up with customers and reach customers directly with our customized marketing automation strategy. Pros I love using wisely and their email server, sendgrid. Their customer service is above and beyond most. They are so attentive and knowledgeable and makes themselves available when needed. Wisely has improved our marketing department and our ability to reach and retain customers. Cons I really don’t have any cons at this point. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Max B. IT Manger Hospitality ### "Wisely is fantastic!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2020 The support team is great. They are constantly working on new features and are very receptive to our comments. The product is very stable and has been relied on at 10+ restaurant locations daily Pros Very simple platform that is easy to use. Our employees have no problem using the basic functionality of the product with very minimal training. Cons Screen real estate can be a struggle but that's the tradeoff for using on smaller iPads. We have asked for a full screen view. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Aloha End-of-Lifed Guest Manager Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reasons for choosing Wisely The Aloha integration was essential and we were looking for more of a waitlist solution Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Matt B. Restaurant Owner Food & Beverages ### "Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 I am super happy with it- they’ve been great about answering super quick, and getting us set up and running! Pros We really love how simple and easy it is- we got it connected to our point of sale and the data that it pulls into the software helps us track every table- it’s pretty awesome. Cons As of now- you can’t change your store hours yourself, so for example we wanted to change NYE hours- luckily support and anyone you talk to who works for them- are super quick and helpful- and the issue was fixed in less than an hour. That’s really the only down fall- and that’s not even bad if you figure how quick they are with support! Switched from [Waitlist Me](https://www.capterra.com/p/177811/Waitlist-Me/) We wanted more features and more integration. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) [Tock](https://www.capterra.com/p/157947/Tock/) [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reasons for choosing Wisely We liked all the features offered- it’s a very very smart product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MF Matt F. Director of Operations Restaurants ### "Wisely" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2020 Pros Very easy to use, texting is easy and a fast way to communicate with our guests, love the data that it gathers and the reporting. Customer service is timely and effective when needed. Cons We would like to be able to change our hours of operation, but with that said when we have had to due to Covid support has been very timely. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Lindsey R. Chief of Staff Restaurants ### "Happy with Wisely!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2020 We have had a great experience overall at our restaurant. Sure, there have been kinks along the way, but the support team has been very helpful in getting issues resolved quickly. We are looking forward to POS integration that should be coming soon! Pros Easy to use, has all the necessary functions, great customer service! Cons We would love the ability to charge a deposit for reservations, that guests can get back only when they keep their reservation. Switched from [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) We wanted the ability to charge per seat for reservations. Alternatives considered [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KN Katie N. General Manager Restaurants ### "Essential Tools for Time Management with Wisely" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 22, 2020 Wisely is built by folks who understand the industry and the advantages a streamlined tool can impact not only sales but day to day management of the business. Pros Running any small business is about effective and efficient time management. With Wisely we are able to integrate reservations into our forecasting for labor and capture emails for marketing that again drives future sales. Cons The back end programming for reservation availability is not super intuitive but it is workable. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reasons for choosing Wisely Wisely was more cost effective and provided two services; reservation management and email capturing and email newsletter capabilities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BC Brian C. owner Restaurants ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2020 Very good. Their customer support is exceptional. Pros This software is very easy to learn and easier to use. Cons At this time, there isn't anything that comes to mind that I do not like. Switched from [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/156906/Wisely/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.