# Wisely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wisely the right CRM solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156906/Wisely/reviews --- Wisely 4.8 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Wisely Ease of use 4.8 Customer Service 4.6 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Max B. IT Manger Hospitality Used the software for: 1-2 years ### "Wisely is fantastic!" December 10, 2020 5.0 The support team is great. They are constantly working on new features and are very receptive to our comments. The product is very stable and has been relied on at 10+ restaurant locations daily Pros Very simple platform that is easy to use. Our employees have no problem using the basic functionality of the product with very minimal training. Cons Screen real estate can be a struggle but that's the tradeoff for using on smaller iPads. We have asked for a full screen view. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reason for choosing Wisely The Aloha integration was essential and we were looking for more of a waitlist solution Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Aloha End-of-Lifed Guest Manager Review Source LR Lindsey R. Chief of Staff Restaurants Used the software for: 1-2 years ### "Happy with Wisely!" November 30, 2020 5.0 We have had a great experience overall at our restaurant. Sure, there have been kinks along the way, but the support team has been very helpful in getting issues resolved quickly. We are looking forward to POS integration that should be coming soon! Pros Easy to use, has all the necessary functions, great customer service! Cons We would love the ability to charge a deposit for reservations, that guests can get back only when they keep their reservation. Alternatives considered [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Switched from [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) We wanted the ability to charge per seat for reservations. Review Source KN Katie N. General Manager Restaurants Used the software for: 6-12 months ### "Essential Tools for Time Management with Wisely" November 22, 2020 4.0 Wisely is built by folks who understand the industry and the advantages a streamlined tool can impact not only sales but day to day management of the business. Pros Running any small business is about effective and efficient time management. With Wisely we are able to integrate reservations into our forecasting for labor and capture emails for marketing that again drives future sales. Cons The back end programming for reservation availability is not super intuitive but it is workable. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Wisely Wisely was more cost effective and provided two services; reservation management and email capturing and email newsletter capabilities. Review Source MB Matt B. Restaurant Owner Food & Beverages Used the software for: Less than 6 months ### "Great!" December 10, 2020 5.0 I am super happy with it- they’ve been great about answering super quick, and getting us set up and running! Pros We really love how simple and easy it is- we got it connected to our point of sale and the data that it pulls into the software helps us track every table- it’s pretty awesome. Cons As of now- you can’t change your store hours yourself, so for example we wanted to change NYE hours- luckily support and anyone you talk to who works for them- are super quick and helpful- and the issue was fixed in less than an hour. That’s really the only down fall- and that’s not even bad if you figure how quick they are with support! Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[Tock](https://www.capterra.com/p/157947/Tock/)[Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reason for choosing Wisely We liked all the features offered- it’s a very very smart product. Switched from [Waitlist Me](https://www.capterra.com/p/177811/Waitlist-Me/) We wanted more features and more integration. Review Source SI Sakib I. Any work Education Management Used the software for: Less than 6 months ### "I Suggested Wisely everyone " March 20, 2024 5.0 We have had a great experience overall at our restaurant. Sure, there have been kinks along the way, but the support team has been very helpful in getting issues resolved quickly. We are looking forward to POS integration that should be coming soon! Pros What I liked most about Wisely was its comprehensive suite of features for email marketing automation. From customizable fields to event-triggered actions, Wisely empowered businesses to deliver personalized, timely messages, fostering stronger customer relationships, and driving higher engagement and conversions. Cons What I liked least about Wisely was its potentially steep learning curve for users unfamiliar with advanced email marketing techniques. While the platform offered robust features, navigating and fully leveraging them might require significant time and training investment, especially for beginners in digital marketing. Review Source AG Anna G. Director of Marketing Restaurants Used the software for: 2+ years ### "Wisely Has Greatly Improved Our Business" December 11, 2020 5.0 For us, Wisely is not just a software, they are a partner. They genuinely care about our business and how they can improve their product to not just make us, as a client satisfied, but to ultimately make our guests happy. The thoughtful approach and personal attention is unlike anything I've seen in my career. Pros As a restaurant marketer + operator, it is so important for us to have a pulse on our guests' experience – what did our guests love, where can we improve, how long was the wait, how friendly was our team. And what's even more important is to be able to capture all of that data in one place, and to be able to act on it. Guests are leaving reviews across several platforms – Yelp, Facebook, Google, via email – so to have the ability to streamline that data in one place across our entire organization, and then hold our teams accountable for recovering our guests – is truly invaluable. Cons The few difficulties we encountered with the software were all resolved and handled with great care by the Support Team. Review Source PW Patrick W. VP of IT Restaurants Used the software for: 1-2 years ### "Wisely continues to evolve with the times " December 10, 2020 5.0 Wisely has always been able to listen and work in partnership to continue to evolve the product to meet the current demand. Our initial discussions didn't really make sense as they were known as a waitlist service and we were a Fast Casual restaurant, there seemed to be no overlap. We kept in contact as I knew the technology and team had something to offer, just needed to figure out how to make it work for us. We continue to see more and more features and updates that only make our lives easier to manage data and working toward personalization in regards to marketing to our guest. I knew they were the right partner to grow our business with as the product is future proof because their team knows as time change so does the technology and you have to evolve with it or get left behind on legacy systems. Pros Wisely software had been something we had been looking for to consolidate multiple solutions. We saw the vision of the company and knew that Wisely was much more than software to help gather emails and assist with marketing automations. Obtaining our customer data from multiple channels was key to drive our business analytics and build a customer profile and understand their spending habits. Cons Nothing to dislike from the software, it was simple and easy to use. We know enhancements are coming to the customer profile and we can get that from the data ourselves for the time being. Review Source BC Brian C. owner Restaurants Used the software for: 1-2 years ### "Great Customer Service" November 21, 2020 5.0 Very good. Their customer support is exceptional. Pros This software is very easy to learn and easier to use. Cons At this time, there isn't anything that comes to mind that I do not like. Review Source MF Matt F. Director of Operations Restaurants Used the software for: 6-12 months ### "Wisely" December 3, 2020 4.0 Pros Very easy to use, texting is easy and a fast way to communicate with our guests, love the data that it gathers and the reporting. Customer service is timely and effective when needed. Cons We would like to be able to change our hours of operation, but with that said when we have had to due to Covid support has been very timely. Review Source CJ Caroline J. Marketing Director Hospitality Used the software for: 1-2 years ### "Top Notch Customer Service " December 10, 2020 5.0 We have been able to follow up with customers and reach customers directly with our customized marketing automation strategy. Pros I love using wisely and their email server, sendgrid. Their customer service is above and beyond most. They are so attentive and knowledgeable and makes themselves available when needed. Wisely has improved our marketing department and our ability to reach and retain customers. Cons I really don’t have any cons at this point. Review Source CS Chelsea S. Event Manager Used the software for: 1-2 years ### "Great program to track purchases, flexible with editing rewards." April 19, 2018 5.0 Pros It tracks all the details nicely. We like that we can change the different reward levels and what those are, and it gives users this info for us. The program is super easy to use as a guest. I like that I don't actually need to do anything, it picks up the wifi and through our credit card and the points work automatically on our account. Cons I don't have anything negative to say. Everything has been a great experience! The customer service is on point. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.