Who Uses This Software?

Thryvs business automation tools power independent, local businesses with digital tools to help them compete in todays mobile, on-demand economy against local competition and big brand names.


Average Ratings

22 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Thryv
  • www.thryv.com/
  • Founded 1892
  • United States

About Thryv

Meet Thryv, the all-in-one management software built for small business. Thryv integrates essential business functions like estimates and invoicing, appointment scheduling, payment processing, text and email campaigns, managing customer lists, social media, and more.


Thryv Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room booking management
  • Activity Management
  • Appointment Management
  • Contact History
  • Contact Import/Export
  • Customer Pipeline
  • Email Marketing
  • Group Management
  • Lead Management
  • Prospecting Tools
  • Search / Filter
  • Shared Contacts
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • A/B Testing
  • Channel Management
  • Customizable CTAs
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Nurturing
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • A/B Testing
  • Account Alerts
  • Analytics / ROI Tracking
  • Bid Management
  • Budget Management
  • Campaign Management
  • Conversion Tracking
  • Keyword Research Tools
  • Keyword Tracking
  • Landing Pages / Web Forms
  • URL Builder
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Thryv Reviews Recently Reviewed!


As a part of DexYP I would advise you to STAY AWAY !!!!!!

May 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: There really shouldn't be a star of any kind attached when it comes to DexYp. I am a small business owner who had a very unpleasant experience with DexYp, There representative came in to talk with us and we decided to give them another chance so i signed a 6 month contract with them knowing that it was just a trial. Our trial period had ended with them, so we thought we were just continuing services on a month to month basis. We found in the meantime a company that would better suit our digital media needs, that deals with similar type businesses, so we decided to go with them and see what they could do for us. We attempted to contact our representative with dex and had a lot of difficulty getting them to call us back. After two weeks of trying we finally had to call someone higher up. They finally had our rep call us. We informed her that we were going to be changing up our services, to which she replied we couldn't because we were under contract. We asked how that was possible when neither my wife or I had signed a renewal agreement. she explained that because my wife and I were busy she just had our employee sign the contract on our behalf. We then contacted customer service because they illegally had an employee sign the agreement. We were then told by the customer service representative that anyone in our company can sign a binding legal agreement on our behalf. Needles to say we were livid and we are not finished with this yet.

Overall: I learned not to deal with crooked businesses like DexYP !!!!!!!!

Vendor Response

by Thryv on June 22, 2018

Hi Alex - We hate to know of the outlined frustration regarding your account experience. Our Executive Claims Team advised that all concerns were addressed during conversations with you regarding this matter. Thank you.

Can't run my business without it!

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: . Love how easy it is to use and organized, intuitive interface
. Works great on PC and mobile with no limitations
. Easy to issue invoices and estimates on the go
. Easy to track appointments and your calendar
. Love how it sends reminders to customers and us
. Great value

Cons: . Lack of merchant integration, only has Braintree, wish it had Stripe
. Mailing list feature is weak, very little customization allowance for templates and content
. No easy integration between staff and administrators (Calendars and scheduling for employees)
. Lack of a proper customer portal for your clients, with a username and password secured page, only has email and customer have to check email every time they want to login
. Lack of customization of website widgets and forms (too limited)

Overall: We love Thryv and can't see ourselves using any other system. Our overall day-to-day operations improved, the communication with our clients improved, and made running our business a smooth and fun activity.

Vendor Response

by Thryv on August 10, 2018

Hello William - Thank you for being a valued client. We love to hear how much you love, Thryv! - Ed

Capterra-loader

The Best App Out There.

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly and customer support. I use it for estimates, invoices, payments with Braintree and it's calendar is fantastic- automated text messages to my clients in the mornings is really cool.

Cons: I thought the price was high but after I've seen the ROI, it's the best investment I've ever made.

Overall: I run my whole business now from this software.

Vendor Response

by Thryv on July 30, 2018

Hi Marc, We're very happy to know how satisfied you are with Thryv! Thank you so much for choosing to be a valued client and for taking the time out of your busy schedule to provide your feedback! - Ed

New to a Full Business Platform

Aug 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can book, estimate, invoice get paid and track all my business with one software program...it¿s more affordable that having to piece bookings, calendars, invoicing from different companies.

Cons: I have trouble with the calendar and placing business necessary schedules or appoints,ent. I am also having difficulty figuring out how to link my contacts from different emails.

Overall: The customer service has been exceptional and I am learning new things about supporting my business through all the tutorials and encouragement from reps,

Vendor Response

by Thryv on August 10, 2018

Hi Catherine, Thank you for taking the time to provide your ratings and review. I'm sorry to hear you're having some difficulties with the platform, but happy to know you're overall satisfied. I'll have you contacted to ensure we get you the assistance you need. - Ed

Easy to use and convenient business software

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, accessible tool, all-in-one customer management software that is simple, lots of added features within Thryv

Cons: Mobile version is OK, but can improve. Certain features do not show very well on the mobile app

Overall: I love my Thryv! I use it extensively to manage my day-to-day activities with my customers and it makes my day run so much smoother. My customers love the auto-reminders for appointments and I never get to miss one. I also love that I can keep notes on each of my clients and have all that contact info as well as notes all in one place. Love this solution!

Using Thryv for our Trucking company

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Thryv is very user-friendly. All of the features are easy to access from the dashboard, the mobile app is true to the desktop version, and it is easy to navigate within the software. I really like being able to search within the Thryv program for content to post and then being able to schedule a Facebook post for any day and time that I choose.

Cons: Within the Client Portal, the company logo has to be in a square format and since our logo is rectangular, it doesn't look good on the portal.

Overall: We are using the Thryv product to manage our online listings, social media postings, and create a client portal. Campaigns are the next item we will be working with through Thryv and we are excited to see how that will help us stay connected to our current employees and clients!

Vendor Response

by Thryv on August 10, 2018

Thank you for allowing Thryv the opportunity to help your business grow and be managed with ease. Your feedback is greatly appreciated! Happy Friday - Ed!

Overpriced and doesn't work

Jul 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It updates all of our addresses at once. I guess, but I've had to call them to correct incorrect information more than once.

Cons: Poor customer service. They don't seem to understand time zones, in fact, no one in the company does. I've set up appointments and callbacks with multiple people and I explained to them that I'm pacific time, and multiple times, I get calls two hours before my scheduled appointment.
I've also been lied to multiple times, saying that their 'extended search solution' is free, but I'm actually paying for this.
None of their services will bring you any clients, it's like donating to a charity.

Vendor Response

by Thryv on July 26, 2018

Hi Mary - I hate to know of the dissatisfaction outlined regarding your account experience. But, I was extremely happy to know that Rebecca in our Executive Care Dept reached out to you, addressed all concerns, and worked to resolve the matter to your satisfaction. Thank you for allowing us that opportunity and for choosing to stay with Thryv! - Ed

Capterra-loader

Worst Company to deal with

Jul 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Nothing pro about this company, I first signed up with Yellow page to claim my company page, Once I paid, I noticed I got transferred to Thryv, - then Once I was in the Thryv Dashboard, I noticed I have to deal with Yext.... The more I read about it, then I found out YellowPages merged with DexMedia,.. which is one of the biggest scammer for online marketing...

Once I got transferred to so many pages, I decided to cancel the service, - Oh Boy! Both my account manager and her supervisor disappeared, I couldn't reach them by phone or email. The system I signed up fo rper month - but they keep charging me twice every month.. it's my 3rd month now, I have just called my bank to block them and reported as scam

Overall: 1. Scheduling appointment... Which I didn't sign up for

Vendor Response

by Thryv on July 26, 2018

Hi Edward - We hate to know that you feel this way. Client satisfaction and customer service mean the world to us here. This matter has been escalated for prompt follow up by our Executive Claims Team. Thank you, Ed

Thryv Review

Aug 03, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: reminders for clients about appts, events, being able to do campaigns
customer service is great, really enjoy the instant chat service

Cons: there are a few bugs around the software throughout the website. certain times I would experience frozen screens and the scripts are not running properly so I would have to close the website and reopen to clear out the bugs

Overall: Overall I believe it is a great product for the price. I am thus far very happy with it.

Vendor Response

by Thryv on August 10, 2018

We're sorry to know of the issues encountered. Your feedback helps us with making Thryv the best software on the market. Thank you for choosing Thryv and for providing your review! High Thryv!

We signed up with Dex and Thryv in March. It has been a disaster. Lies, and no performance.

Jun 03, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The ideas are really nice sounding, but in practice, nothing works. The technical folks down in Texas are nice, talk a good game, but are unable to do a darned thing to help you.

Cons: We cannot after two months edit our own website. The technical "aids" down at Thryv headquarters in texas are unable to fix problems.

Overall: NOTHING so far!!!!!

Vendor Response

by Thryv on June 22, 2018

Hi Dana, I apologize for the issues encountered and any inconvenience as a result. I was happy to hear that our Executive Claims Team reached out to you and resolved this matter. Thank you for allowing us to do so. - Ed

What's the point

Aug 12, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: That it was supposed to put my business info on line

Cons: The fact that it took a month after signing up for me to get shown what/how to use it. And even longer for all my stuff to be activated Iv still not had my meeting and have no clue what I'm even paying for which I'm putting a stop to payment untill I get answers

Overall: Throwing money away

Vendor Response

by Thryv on August 17, 2018

Update: Hi Shane, Thank you so much for allowing our Executive Care Team the opportunity to reach out to you and resolve your outlined issues. - Ed Hi Shane, The satisfaction of our clients is of the utmost importance to us. My apologies for your dissatisfaction up to this point. Be assured that this matter was escalated for prompt follow up and call back. All concerns will be addressed and resolved. Thank you, Ed

Rob Ruggerio

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. we transferred our client base to the THRYV system without a problem.
We have all of our information in one place so our processing time is almost cut in half

Cons: At this point we can not find a single issue with the system

Overall: Great sales support
Great customer service
Perfect for our business

Vendor Response

by Thryv on August 10, 2018

Hello Rob - We're very happy to know how great Thryv is working for your business! Thank you for putting your trust in us! - Ed

Not as advanced as others

Apr 10, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that this software enables not only marketing "blasts" but also allows you to send appointment reminders to clients.

Cons: What I like least about this is that although reminders can be sent to clients, they are not automated based on our schedule and have to be manually entered.

Vendor Response

by Thryv on June 21, 2018

Hi Jennifer - We're happy to know that you are pleased with the marketing blasts feature! We're consistently working to improve what Thryv has to offer our clients! Thank you for your feedback. - Ed

Great customer service but glitches in the software.

Jun 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: All-in-one system tracker, customer service, website customization and POS system without a card reader.

Cons: Thryv has potential improvements for sure. Unfortunately, the software is not a smooth integration with widgets and POS system

Overall: n/a

Vendor Response

by Thryv on June 25, 2018

Hi Kendra - We'd like to help with any issues you are experiencing. Please let us know if you'd like us to reach out to you. Thank you for your feedback.

Convenient

Aug 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: keeps records of everything, and they offer ways to market at a low cost

Cons: It doesnt offer payroll, it should also have a category to keep records of every purchase, or bill the company has for tax reasons, also if they had a way to set up payroll then the software would be a one stop shop and small business wouldnt have to look anywhere else for help.

Overall: so far it's been good but I think they could offer more options. maybe have there clients pick the options they want and have there monthly bill reflect that instead if making them pick a package. Then they will utilize more of the software with out jeprodizing so much money a month.

Vendor Response

by Thryv on August 10, 2018

Hello Aaron, The voice of the client is important to us here at Thryv, so be assured that we're listening. Thank you for being a valued client and for sharing your feedback. - Ed

Thryve

Aug 06, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The integration between the CRM, Social Media

Cons: Not a full package of software tools. I would like to see the ability to create and track tickets or service related items, to do lists, projects.

Vendor Response

by Thryv on August 10, 2018

Hi - Thank you for taking the time to provide your valuable feedback. - Ed

Marketing Manager

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and the social media

Cons: hard to understand stats from my first text campaign

Overall: Helps to keep up with social I¿ really like that.

Vendor Response

by Thryv on August 10, 2018

Hi Lynette, We're happy to know that you found the platform easy to use. I'll have a rep reach out to you to go over any questions you may have regarding the analytics of your text campaign. Thank you, Ed

Best scheduler program I've raver used

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything it¿s the best program I¿ve ever used.

Cons: Nothing to complain about I¿m very happy for choosing Thryv

Overall: Outstanding

Vendor Response

by Thryv on August 10, 2018

Thank you so much for making Thryv your software choice! - Ed

This entire process has been a debacle with each and every step. Cannot recommend this service.

May 29, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: So far the website which is not yet published looks good but it does it's no use at this point. They had good ideas for what to put in the website and the pictures are great.

Cons: Working with customer service has not been easy at all. We have tried to get to a supervisor and we'll have a scheduled appointment but that call never happens. Or will told that we will have our issues resolved by the end of the week and it is still not resolved over months time.

Vendor Response

by Thryv on June 22, 2018

Hi Jeanine - My apologies that customer service expectations weren't met during your attempts to reach out to us. That's definitely not the experience we want any of our valued clients to have. This matter has been escalated and we'll be reaching out to you in an effort to address all concerns. Thank you, Ed

Agreed to try their services but never got off the ground because what they sold me was not accurate

Jul 26, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing. Signed up and never used in the field at all because it lacked capabilities to integrate with other programs as promised.

Cons: Integration with other products, ease of use, customer service (have tried to cancel numerous times since their product does not suit our needs and they refuse) , price in comparison to other products

Overall: None

Vendor Response

by Thryv on July 30, 2018

Hi - I'm sorry to know of the dissatisfaction outlined regarding your experience. Product satisfaction and customer service are of the utmost importance to us. Please contact us via email at Social@DexYP.com providing your business name, address and telephone number, and I will ensure prompt follow up to address all concerns with hopes of working to resolve. Thank you, Ed

Satisfied

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly and support is always available.

Cons: A little costly for a small business.zit would be much better if it were cheaper.

Overall: It cuts my time working on billing each month by 2 hours,

Vendor Response

by Thryv on August 10, 2018

Phyllis, It makes us happy to know that we're getting it right! Thank you for taking the time to provide your review! - Ed

Very pleased customer

Aug 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, and to share with clientele. The exposure it gives my business!

Cons: No complaints. I've been using THRYV (the basic plan) for 3 months now and love it.

Overall: My sales agent is amazing , and the support I've received from him as well as the team has been stellar. Very professional, thorough and patient. He always reaches out to me when there's an update or something new to share.

Vendor Response

by Thryv on August 10, 2018

Hello Sheryl, It's awesome to know how Thryv is helping your business. Customer service is of the utmost importance to us here, so it makes me smile to know that we're providing you the best support possible. Thank you for being part of the Thryv family! - Ed