Thryv

Thryv


3.5 / 5
99 reviews

Who Uses This Software?

Being a small business owner can be overwhelming. At Thryv, we created simple software to help them get organized, communicate with their customers, and get paid, so they can get back in control.


Average Ratings

99 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Thryv
  • www.thryv.com/
  • Founded 1892
  • United States

About Thryv

Meet Thryv, the all-in-one management software built for small business. Thryv integrates essential business functions like estimates and invoicing, appointment scheduling, payment processing, text and email campaigns, managing customer lists, social media, and more.


Thryv Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring

Thryv Reviews Recently Reviewed!


Thryv for HR use

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Likely

Pros: Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Cons: While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Overall: We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Vendor Response

by Thryv on October 03, 2018

Hi,

Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business!

- Ed

Caution

Feb 10, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: I like that it advertised on over 60 sites supposedly

Cons: I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Overall: It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Vendor Response

by Thryv on March 29, 2019

Hi Doug,

I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns.

Thanks,
Ed

All Glitter and No Substance

Mar 28, 2019
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.

Cons: 1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.

Overall: We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.

Vendor Response

by Thryv on April 30, 2019

Hi,

It certainly saddens us to know that you were not satisfied with your usage of Thryv. We take great pride in Thryv, its functionality, ease of use, and the client support that's offered. If you decide to try us again in the future, we'll ensure a satisfactory experience every step of the way.

Thank you,
Ed

Capterra loader

Thryve review

Jan 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.

Cons: There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.

Overall: Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.

Nervous

Apr 05, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it will help promote my business. It's doing in 2 days what took me a year to do. There are a lot of options and features I'm looking forward to using

Cons: The software is fine. I signed up for this and I'm pretty happy with it. I'm not very computer friendly though. You could consider making your save button a bit bigger. The tiny disc on the top right is there but I can sense some people dont, and get frustrated rather quickly.

Overall: The support team is fantastic. They have been really helpful and have been holding my hand through a lot of little bumps. Thank You

What bothers me is the reviews. If I'd have seen some from employees, ex-employees, customers, and ex-customers (it all matters) I may have not tried this. There are a lot of pretty unhappy people out there and they don't want people to use this service. I believe as long as the team keeps me happy, I'll stick to this.

I just hope the employees that work on our accounts are being treated better. I do understand ex-employees are typically negative towards their ex-employers but they all say the same things.

I do appreciate this website and Team doing their best to help me. I hope this relationship works out.

Vendor Response

by Thryv on May 07, 2019

Hi Mike,

We can't thank you enough for choosing ,Thryv, and for taking the time out of your busy schedule to provide your review. I can assure you that employee and client satisfaction both mean the world to us. We're here for you if you need us.

- Ed

We work with Thryv.

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: It has everything that a small business needs, but sometimes they need some help learning all that Thryv does, getting it set up, running their email/text campaigns, interfacing with their website, managing their social media posts through Thryv - that's what we help with.

As a technical/database person throughout my career in corporate America, I highly recommend this product.

Cons: Customer service was not able to answer complicated questions until I asked for a supervisor and that only works during normal business hours. But then I got my answers.

Overall: I am very satisfied with the product and the company. We use Thryv heavily in our business.

Vendor Response

by Thryv on December 13, 2018

Hello Dawn,

Be assured that we're constantly training our employees and working to improve Thryv to ensure the best possible experience for our clients. Thank you for providing your feedback.

- Ed

Thryv Frontrange Florals Review

Feb 13, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like keeping track of my customers and where they came from.

Cons: The details and ease of use can be difficult and there are things that take a three step process which should take one, for instance adding a customer but not being able to add an appointment or document to the initial invite.

Overall: I'm not sure I'm solving anything I couldn't with another CRM but because I like the website support and some SEM visibility I'll keep using it.

Vendor Response

by Thryv on March 28, 2019

Hi Diane,

I'm sorry to know of the difficulties outlined in your review. Our goal is to make the process of utilizing Thryv for our clients as easy and simple as possible. We'll be reaching out to you to discuss your concerns and offer up any assistance we can.

Thank you,
Ed

Thry for small business

Feb 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the calendaring feature and how I can access my calendar from my phone. Love that it sends a text message to clients the day before and one hour before appointments to remind them. That has helped to cut down on the number of no shows that I have. It also helps keep a running client list with their telephone number and email address.

Cons: Cost. It's expensive for a small business.

Overall: Has been a positive experience so far. Contact with clients has helped us a lot. Just wish it wasn't so expensive. The social media posts are good also, keeping my business on social media more than I have time to do.

Vendor Response

by Thryv on March 28, 2019

Hi Shantele,

Your feedback is greatly appreciated! It is awesome to know how the features of Thryv are helping your business. The voice of the client is important to us - thank you for sharing, yours!

- Ed

The most user-friendly software for businesses

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Our main goal was to get more organized with our in-home appointments, Thryv helps keep us on top of our schedule. We now can keep record of transactions, invoices, payments, and even texts messages to our main office line from each customer! Since we started using the software, our clients can not get over how much more professional Thryv makes our company look.

Cons: The one thing I like least about the software is that we can not send or receive photos when we text our clients from the software. If this feature could somehow be integrated, it would be much more beneficial!

Vendor Response

by Thryv on January 31, 2019

Hi Alanis,

Feedback like yours helps us as we continuously work to improve upon the Thryv software experience. Thank you for choosing Thryv and for sharing your voice.

- DexYP

New to a Full Business Platform

Aug 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love that I can book, estimate, invoice get paid and track all my business with one software program...it's more affordable that having to piece bookings, calendars, invoicing from different companies.

Cons: I have trouble with the calendar and placing business necessary schedules or appoints,ent. I am also having difficulty figuring out how to link my contacts from different emails.

Overall: The customer service has been exceptional and I am learning new things about supporting my business through all the tutorials and encouragement from reps,

Vendor Response

by Thryv on August 10, 2018

Hi Catherine,

Thank you for taking the time to provide your ratings and review. I'm sorry to hear you're having some difficulties with the platform, but happy to know you're overall satisfied. I'll have you contacted to ensure we get you the assistance you need.

- Ed

Using it for our business

Feb 21, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The website transfer went smoothly, like having more access to our site and ability to make more edits.

Cons: Some of the interface is difficult to navigate, emails, while they work well, frequently send, 2 or 3 versions of the same request. Have never been able to get that remedied.

Overall: Overall, they are positive and easy to work with.

Vendor Response

by Thryv on May 07, 2019

Hi Dave,

Thank you for choosing Thryv. Your review is appreciated.

- Ed

Capterra loader

One of the best business investments I've made!

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's practically automatic. Reminders are sent to clients as well as opportunity to pay. I can easily set up ad campaigns and have emails for the promotion sent to all or as many of my contacts I want instantly. Customer service is above and beyond fantastic. My website is phenomenal and very user friendly. I could go on all day! Superb investment!

Cons: Nothing I can think of. It's all fabulous!

Overall: Phenomenal!!

Vendor Response

by Thryv on May 08, 2019

Hi Betty,

Such amazing feedback! Thank you for choosing Thryv as the all-in-one software for your small business!

- Ed

Can't run my business without it!

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: . Love how easy it is to use and organized, intuitive interface

. Works great on PC and mobile with no limitations

. Easy to issue invoices and estimates on the go

. Easy to track appointments and your calendar

. Love how it sends reminders to customers and us

. Great value

Cons: . Lack of merchant integration, only has Braintree, wish it had Stripe

. Mailing list feature is weak, very little customization allowance for templates and content

. No easy integration between staff and administrators (Calendars and scheduling for employees)

. Lack of a proper customer portal for your clients, with a username and password secured page, only has email and customer have to check email every time they want to login

. Lack of customization of website widgets and forms (too limited)

Overall: We love Thryv and can't see ourselves using any other system. Our overall day-to-day operations improved, the communication with our clients improved, and made running our business a smooth and fun activity.

Vendor Response

by Thryv on August 10, 2018

Hello William - Thank you for being a valued client. We love to hear how much you love, Thryv! - Ed

Capterra loader

The Best App Out There.

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and customer support. I use it for estimates, invoices, payments with Braintree and it's calendar is fantastic- automated text messages to my clients in the mornings is really cool.

Cons: I thought the price was high but after I've seen the ROI, it's the best investment I've ever made.

Overall: I run my whole business now from this software.

Vendor Response

by Thryv on July 30, 2018

Hi Marc,

We're very happy to know how satisfied you are with Thryv! Thank you so much for choosing to be a valued client and for taking the time out of your busy schedule to provide your feedback!

- Ed

Excellent product

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. I have used many different invoice / estimate software over the years. Thryv is by far the easiest format I have ever used. Ever item I need is a click away and completely easy to find. It takes less than a minute to make an estimates and invoices. It is perfect for our small business.

Cons: Least like? If my internet goes out I can't get into it lol but that is not Thryv's fault. I can not think of one thing I don't like / aggravates me about Thryv.

Overall: As stated above it makes my life easier and 10 times faster to get my work done.

Vendor Response

by Thryv on March 28, 2019

Hello Michelle!

It makes us very proud to hear how Thryv is helping the day-to-day operation of your business.

Thank you,
Ed

Thryv for Business

May 07, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We use this product that is link to our company's website. We are able to store so much information from our customers, they can contact us and we are apply to reply in an instant .

Cons: There is a lot to learn about this product.

Overall: We are happy to have this as a tool in our everyday business

This software feels a lot like vCita to me.

May 03, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It did everything that vCita does PLUS I was able to claim my online listings without having to pay Yext to do it.

Cons: It really felt a lot like vCita with a Yext plugin and cost me around twice as much.

Overall: The Thryv business software does everything it claims to do efficiently, it really is an all in one software. However, the lead generating aspect of Thryv leads generated a TON of spam calls that all went to against my lead targets. After sign up, I would get calls daily to claim my google business listing or for working capital for my business.

Vendor Response

by Thryv on May 08, 2019

Thank you for giving Thryv a try. We're happy to know that you were able to successfully utilize the many features the software has to offer!

Capterra loader

An Indispensable Tool

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how Thryv aims to be a one-stop software solution for my commercial photography business, Eric Guel Photography.

My top "pros" are:

- Invoicing is easy, and via Braintree you get paid super fast.

- Estimates look professional, and set you apart.

- The calendar syncs with my Google calendar.

- The scheduling tool has been very, very helpful. Instead of spending time on the phone or shooting emails back and forth, I'm able to book corporate headshots with clients without even "lifting a finger."

Cons: The CRM feature seems to be somewhat thin. I'd love to be able to see more CRM options other than tags and basic data storage. I'd love to see something like a sales funnel built in, and an option to set reminders to take action with certain customers.

Overall: Overall I'm very happy with Thryv. My only recommendation to the Thryv team is that they continue to iterate and offer new features, especially a more robust CRM.

Excellent for small business

Jan 25, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: Thryv has the versatility and comprehensive functions to make customer management and marketing a one man job. The support is top notch and integration of social media makes Thryv ideal for any start up or small business to make a professional impression on the market place.

Cons: Some of the automation is hard to catch up with in order to present the message your business wants to broadcast, but with time it is not too difficult to grasp

Overall: I like the ability to see real time results in the marketing presence as well as track the effectiveness of marketing campaign.

As a part of DexYP I would advise you to STAY AWAY !!!!!!

May 09, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: There really shouldn't be a star of any kind attached when it comes to DexYp. I am a small business owner who had a very unpleasant experience with DexYp, There representative came in to talk with us and we decided to give them another chance so i signed a 6 month contract with them knowing that it was just a trial. Our trial period had ended with them, so we thought we were just continuing services on a month to month basis. We found in the meantime a company that would better suit our digital media needs, that deals with similar type businesses, so we decided to go with them and see what they could do for us. We attempted to contact our representative with dex and had a lot of difficulty getting them to call us back. After two weeks of trying we finally had to call someone higher up. They finally had our rep call us. We informed her that we were going to be changing up our services, to which she replied we couldn't because we were under contract. We asked how that was possible when neither my wife or I had signed a renewal agreement. she explained that because my wife and I were busy she just had our employee sign the contract on our behalf. We then contacted customer service because they illegally had an employee sign the agreement. We were then told by the customer service representative that anyone in our company can sign a binding legal agreement on our behalf. Needles to say we were livid and we are not finished with this yet.

Overall: I learned not to deal with crooked businesses like DexYP !!!!!!!!

Vendor Response

by Thryv on June 22, 2018

Hi Alex - We hate to know of the outlined frustration regarding your account experience. Our Executive Claims Team advised that all concerns were addressed during conversations with you regarding this matter. Thank you.

Good Job Thryv

Feb 08, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Thryv helps drive business our way. The staff is easy to work with and efficient.

Cons: Sometimes I have trouble logging in. They have always been very attentive when I have concerns.

Overall: Very positive experience with Thryv.

Vendor Response

by Thryv on March 28, 2019

Hello Denise,

Your feedback means a lot to us. It let's know what we are getting right and what we need to improve upon. It's great to know that client support has met or exceeded your expectations!

Thank you,
Ed

Customer Service is the worst imaginable

Aug 24, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I'm able to respond to customers quickly

Cons: Customer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us.

Overall: Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business's potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained.

Vendor Response

by Thryv on September 17, 2018

Hello Dr. Howell,

Client satisfaction is our top priority and I apologize that customer service expectations weren't met during your attempts to reach us. That's not indicative of the Thryv experience. I was happy to hear that you were able to speak with Ken in our Executive Care Dept and get all concerns addressed and resolved. Thank you for being a valued client!

- Ed

MDK Marine On Thryv

Aug 17, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: I like the ad's that are made to post on my social sites. Easy contact setup. Stimati the guy who sold me the service and that there are many benefits of using Thryv.

Cons: You don't make or boosts my ads two times a month like promised and have emailed support a few times and no answer back. There are items that have still not been resolved.

Overall: I get a lot of views but no click throughs Or sells.

Vendor Response

by Thryv on August 23, 2018

Update 8/23:

Hi Jennifer,

I was very happy to be notified that our Executive Care Team was able to speak with you and address and resolve all concerns to your satisfaction. Thank you for allowing us to do so and for choosing to remain a valued Thryv client!

- Ed

Hello Jennifer -

This is not the experience we want any of our valued clients to have. My apologies for the lack of follow up. This matter has been escalated, and I can assure you that we'll be reaching out to you as soon as possible in an effort to address and resolve all concerns.

Thanks,
Ed

Do Not Use This Service

Sep 21, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I literally have nothing positive to say about this company or their services.

Cons: The only services we utilized were the FB posts. The majority of those were blocked by FB and had very little to negative impact with our FB followers.

Overall: Thryv/Dex is a terrible company. I have spent numerous hours with their customer service, business "advisor", management, etc. I was told our company subscription and account ended on a certain date. Based on that information in writing, I hired a new company. They failed to inform me that it was automatically renewed. I am now out hundreds of dollars to the new company I hired on. The customer service is terrible. I have approximately 10 emails over a span that to this day have never been responded to. When I addressed all of the problems we have experienced with their service while our business "advisor" was in the office, she walked out when I stated we wanted to be released and have it in writing that we should be released stating "you know, this comes out of my paycheck". I have never in my entire business career experienced such terrible quality and customer service from a company.

Vendor Response

by Thryv on December 07, 2018

Update 12/7:

Hello Lena,

Thank you for allowing us to contact you and address your concerns. We greatly appreciate you choosing to continue your relationship with Thryv!

- Ed

Good afternoon Lena,

We hate to lose you as a valued Thryv client. The issues outlined regarding your product satisfaction and the customer service received during your attempts to discuss this matter definitely concern us. You will be promptly contacted and we'll work to address and resolve this matter for you.

Thank you,
Ed

Thryv review

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Notifies of messages right away on inbox.

Cons: The only thing I have an issue are the emails of the calls received.

A tremendous help!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Centralized process for the social media and website.

Cons: You are limited to 4 pictures to upload to Facebook and Twitter and you are limited to 1 photo for Instagram.

Overall: First, the support staff for Thryv is fantastic. They were very thorough from the beginning and the design team truly made my website vision a reality. Our website now better reflects our business.

The social media feature is somewhat limited with individual posts being limited to so few pictures. Aside from that, we are able to sit down and schedule all of our social content for months at a time...spend a few hours once a quarter and we can have daily posts to the sites already.

We are definitely looking forward to exploring more features Thryv has to offer.

Vendor Response

by Thryv on January 30, 2019

Hello Shay,

Thank you for choosing Thryv and allowing our all-in-one software to help your business grow and succeed. We appreciate your feedback!

- DexYP

Great for Our Small Business

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use the calendar and client list the most. We also like seeing our current FB ads in the Social Content part. We also love being able to send and receive text messages using our business landline. VERY convenient for us and our customers. Phone app is nice too because I check my upcoming appointments from anywhere.

Cons: The cost for the ads running. Our rep said it will take a couple months to see a difference, but we don't seem to be reaching many prospective clients yet with those ads.

Overall: The pros definitely outweigh the cons with this program. I say at least once a week, "Man, I just really love Thryv". Seriously recommend.

Vendor Response

by Thryv on January 30, 2019

Hi Kathy,

Thank you very much for the glowing review and recommendation. It means a lot to us when we hear how satisfied a client is with Thryv!

- Ed

Good and easy to use

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Love the website editor! It is very easy to use.

Cons: Some problems could have been solved faster.

Overall: Great experience, I'd recommend them!

Vendor Response

by Thryv on January 31, 2019

Hello Shane,

We can't thank you enough for allowing Thryv the opportunity to help your business be successful.

- DexYP

Review on Thryv

Jan 30, 2019
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The fact that you can text the client and send a payment link.

Cons: It tends to be a little slow, the phone app is not that pleasant to use.

Overall: Overall I would say it is an okay experience. Like I mentioned, a pro is the fact that I can text our client and it makes it super easy to communicate.

Vendor Response

by Thryv on February 11, 2019

Hi Steph,

Thank you for choosing to allow Thryv the opportunity to help your business grow and compete in this digital age!

- Ed

Great software

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software is professional and makes it easy to do business. If you are looking for a simple but professional software to run your business this is it.

Cons: Not 100 percent customizable but it still works well

Vendor Response

by Thryv on March 28, 2019

Hi Derek,

It's great to hear the all-in-one software built for small business, Thryv, is performing as designed. Thank you so much for sharing!

- Ed

What's the point

Aug 12, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: That it was supposed to put my business info on line

Cons: The fact that it took a month after signing up for me to get shown what/how to use it. And even longer for all my stuff to be activated Iv still not had my meeting and have no clue what I'm even paying for which I'm putting a stop to payment untill I get answers

Overall: Throwing money away

Vendor Response

by Thryv on August 17, 2018

Update:

Hi Shane,

Thank you so much for allowing our Executive Care Team the opportunity to reach out to you and resolve your outlined issues.

- Ed

Hi Shane,

The satisfaction of our clients is of the utmost importance to us. My apologies for your dissatisfaction up to this point. Be assured that this matter was escalated for prompt follow up and call back. All concerns will be addressed and resolved.

Thank you,
Ed

DO NOT SIGN THAT CONTRACT

Nov 13, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: There is no pro to this platform. It has been a nightmare since we signed up.

Cons: What was sold to us and what they actually provide were two very different things. They have many different levels each providing just that little more - problem is you cannot get them to perform the standard service so certainly do not expect any of the enhanced features.

Overall: Customer service is a joke. We do not believe that we signed a contract with them, we have asked for a copy of the signed contract and they have not been able to provide that to me. However they continue to charge me every month for a service that they are not providing even 50% of what they are supposed to be providing. Trying to get a hold of a representative is almost impossible, if they call you back it may be up to a week before you hear from them. When I have spoken with a representative it ends up with them telling me they will look into it and get back to me however that never happens but yet my credit card gets charged an exorbitant amount each month. It is the one thing they follow thru with - charging your credit card.

Vendor Response

by Thryv on December 07, 2018

Update 12/7:

Hi Jill,

Thank you so much for allowing Jennifer, in our Executive Care Dept, to reach out to you and address your concerns at length.

- Ed

Hello Jill -

I'm sorry to hear of the issues outlined. We take great pride in the customer support that we provide, so I greatly apologize if we didn't meet that standard. This matter has been escalated for prompt follow up. We'll be in contact as soon as possible to address all concerns.

Thank you,
Ed

Thryv makes it easy

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been able to better manage social media and our customer relations database with Thryv.

Cons: I think customer support should be a bit better at their job

Overall: Set up was easy and good, some hiccups after set up trying to get all the social media set up. Took a lot longer than expected

Vendor Response

by Thryv on January 30, 2019

Greetings Meredith,

We are indeed very proud of the social media and customer relationship management features of Thryv. It's great to hear how you've been able to successfully use these features to help with the daily operation of your business.

Sorry to hear of roadblocks encountered when needing support as that's definitely a key aspect of Thryv that we focus on. If assistance is needed in the future, please don't hesitate to email us for prompt follow up at support@thryv.com

Thank you,
Ed

Lots of Promises no Benefits

Oct 31, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: There is nothing to like about it has not helped my company have not had any sale coming from this site.

I have been paying for a software that does not produce any benefits for my company. And like others here yes they tell you you can not cancel out of the contract but there is never a contract mentioned before the signing once you sign up. Your done can back out I feel that I have been cheated I can say the rep that came to me did refund me the first month, and said the program would help but no I have not seen anything. So I am paying a company to keep them in business I mean my monthly that I pay them is almost what I pay for advertising and I do benefit out of it. Poor service I DO NOT RECOMMEND THIS SOFTWARE TO ANYONE.

Cons: EVERYTHING NOTHING HAS BENEFITED ME ON THE PROGRAM

Overall: POOR SERVICE NO BENEFIT AT ALL

Vendor Response

by Thryv on December 07, 2018

Update 12/7:

Hi Xochitl,

Jennifer, in Client Care, advised that she was able to speak with you and resolve the matter to your satisfaction. Thank you for allowing us the opportunity to do so.

- Ed

Hi Xochitl,

The satisfaction of our clients is of the utmost importance to us. We're certainly sorry to hear of your dissatisfaction, and we'd love the opportunity to address your concerns and make this matter, right. You'll be contacted shortly in an effort to address and try to resolve to your satisfaction.

- Ed

Thryv Review

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I really like the whole software, i like that now in times people prefer to text instead of talking and having a whole conversation, so this software helps us to reach to our customer even if they are busy or at work, i like that we can engage with responses quicker and multitask at a time.

Cons: the only thing that i feel it can improve is on the campaigns, they are a little complicated to work on,

Overall: i can say that i really like thryv in overall!!!

Vendor Response

by Thryv on January 31, 2019

Hi -

Be assured that we're continuously working to improve upon the Thryv experience. It's great to know how satisfied you are with the software! Thank you for choosing to allow Thryv to help your business!

DexYP

Customer Service

Jan 25, 2019
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: That all my social media accounts are linked and I can pre set when each of my post will post to each account.

Cons: The customer service with Thryv was not so great. We had been dealing with customer's not being able to make payments on our website due to the way Thryv set up our widgets for 5 months. I had talk to numerous customer service agents who told me they would get back to me but never did for months until I called in to cancel Thryv and was finally able to get help.

Overall: Thrvy needs to improve on customer service.

Vendor Response

by Thryv on January 29, 2019

Hi,

We take great pride in the functionality of Thryv and the customer service provided to our valued clients. I greatly apologize that we didn't meet our own very high standard.

We'd love the opportunity to discuss this matter at length with you. Please message us here or via email at Social@DexYP.com providing your business information and telephone number for prompt follow up.

Thank you,
Ed

Thryv Review

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: reminders for clients about appts, events, being able to do campaigns

customer service is great, really enjoy the instant chat service

Cons: there are a few bugs around the software throughout the website. certain times I would experience frozen screens and the scripts are not running properly so I would have to close the website and reopen to clear out the bugs

Overall: Overall I believe it is a great product for the price. I am thus far very happy with it.

Vendor Response

by Thryv on August 10, 2018

We're sorry to know of the issues encountered. Your feedback helps us with making Thryv the best software on the market. Thank you for choosing Thryv and for providing your review! High Thryv!

All in one place

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: I love everything in one place. The ease to schedule my classes and events and have people sign up where it captures there information where I can use later on to email about special offers/classes etc.

Cons: I would like more customizing features especially when sending out email campaigns. I feel limited to how I can design it with what is offered.

Overall: The problems I am solving with Thryv is being able to bring together my calendar and events with my email marketing.

Vendor Response

by Thryv on November 16, 2018

Hello Tonisha,

It's great to know how the Thryv software has helped your business operate more efficiently.

Your feedback is greatly appreciated!

- Ed

ALL IN ONE PLACE

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Thryv allows you to do everything from one place, which is convenient and time saving.

If you have questions, you have 4 options at your command to get answers.

The support center keeps you up to date with any changes

The phone app is a must, so you don't miss a thing.

Cons: In the past, sometimes when they upgrade or make changes to the software, certain functions did not work.

Great for Organizing

Feb 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Love the calendar and how all appointment automatically confirmed.

Cons: Sometimes my clients dont get their messages

Overall: I can contact all clients at once with my campaigns but best part is scheduling.

Tax Firm

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Client Portal makes it easy to connect with our clients and acquire new ones.

Cons: I do not like the requirements to use Reserve with Google. Our fees vary and some consultations are free, and payments are rarely made at booking. I would really like for prospects to be able to book right from the Google Listing, but our variable pricing prevents us from enabling this through Thryv.

Vendor Response

by Thryv on February 05, 2019

Hi,

The voice of the client is extremely important to us here at Thryv and we're listening. Thank you for sharing yours.

- Ed

Thryv and my business

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: I was looking for some of the features that Thryv offers for my Salon marketing such as text marketing and online listing management. Thryv has streamlined these for me at a decent price.

Cons: I am still in my learning curve. I am still exploring how to use the features effectively.

Overall: I like having these new features and look forward to learning all that Thryv can do

Vendor Response

by Thryv on October 03, 2018

Sandra - Thank you for making a decision to allow Thryv to help your business be successful!. We're always available for you if you need assistance with the software. - Ed

Capterra loader

Great Idea - needs follow up

Sep 21, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Features and functionality. I like the all in one CRM aspect.

Cons: Software bugs and poor customer support. Support personnel didn't know how to fix problems and gave false information.

Vendor Response

by Thryv on September 24, 2018

Hello Louis,

It's great to know you like the CRM feature offered with Thryv. Our standard for the client care and support we provide is extremely high. I apologize that standard wasn't met during your attempts for assistance. We want to ensure that your issues were resolved and all questions answered, so we'll be in touch soon to speak with you.

Thank you,
Ed

Thryv for Small Business

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: This software is pretty user friendly and offers a bunch of various features to help us facilitate/monitor customer interactions, social media engagement, online payments, and the look of our website.

Cons: There have been a few hiccups/misunderstandings in the social media sections that we have either had to work through or go around.

Overall: We have solved the issue of inconsistency across all of our social media pages. We have also developed the ability to humanize our social media presence by creating our own posts. Thryv also allows us to add, change, or correct anything on our website as soon as we need to do so, which is very beneficial.

Vendor Response

by Thryv on November 16, 2018

Hi Elizabeth,

Sorry to hear of any obstacles experienced surrounding the social media component of your Thryv. We're extremely happy to know how well the software has worked to streamline social media, payments, and website management for your company. Thank you for choosing to be Thryv client!

- Ed

Partial User

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Social content posting and phone call recordings.

Cons: Doesn't integrate with current point of sales (TSS).

Thryv

Feb 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I like that there is internal notes on clients

Cons: Calendar Layout isn't as easy to use as i would like

Easy to use and works for us.

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It is very easy to use once you get the hang of it, however, I feel that is true with any new program. It fits our needs nicely for our dog training business.

Cons: I would like to be able to assign reminder tasks, and get notifications of busy times.

Overall: Our overall experience is very positive, we've liked the updates so far as well, making the mobile interface more user friendly.

Vendor Response

by Thryv on March 28, 2019

Hi Matthew,

We greatly appreciate you taking the time to provide your valuable feedback. Thank you for choosing Thryv!

- Ed

this is the worst company that i have ever come across

Jan 07, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: nothing worked since day 1, I had one simple request which I was promised from the 1 that is was going to be taken care of, nothing happened

Cons: everything, really serious, don't do it, do not throw your money down the drain

Overall: this company has literally stolen from me, and I couldn't even complaint about it because according to rep. from the client care department his supervisor doesn't take phone calls (funny)

Vendor Response

by Thryv on January 14, 2019

Hello Gisselle,

I'm sorry to know of the frustration outlined in your review. Client satisfaction is of the utmost importance to us here at Thryv. Thank you for allowing our Executive Care Team the opportunity to assist you and resolve the matter to your satisfaction.

- Ed

The Solution!!!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All in one program to run any business smoothly. They change every business owner needs to make to keep up with The fast-moving pace of business.

Cons: Small things !multiple addresses for contractors. Once you put an address on an appointment it sticks with the customer. Not being able to create or edit an invoice after a payment is made.

Overall: 100% satisfied

Vendor Response

by Thryv on October 03, 2018

Hi,

It makes us smile to know how satisfied you are with Thryv! Thank you for providing your review.

- Ed

Good experience and interface

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and the all inclusiveness of the application.

Cons: The social media posting is not very useful. The generated post are very generic and have very few categories to choose from. If I took the time to create my own posts it would serve its purpose a little better though. That is why I still gave it 4/5 stars on usefulness.

Vendor Response

by Thryv on October 03, 2018

Hi Derek,

Your feedback helps as we strive to make Thryv the top choice for small business software on the market.

Thank you,
Ed