--- title: "Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Thryv the right Marketing Automation solution for you? Explore 537 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/156926/Thryv/reviews/" page_type: "reviews" language: "en" --- Thryv 4.2 (537) [View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Thryv Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews LR Lara R Director of MarketingArchitecture & Planning, 51 - 200 employeesUsed the software for: More than 2 years. “Having social, reviews, listings, campaigns, and website widgets all in one platform makes it easier to stay organized and keep our marketing running smoothly.“ June 4, 2026 BK Blerta K Language InstructorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the system gets slow when I'm trying to update multiple student profiles at once.“ May 18, 2026 GD Gary D PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I have been working with the Thryv platform and \[sensitive content hidden\] for the last few years to improve my CRM communications, as well as the management of our website and social media platforms. “ April 24, 2026 TC Tammy C Social Media Marketing ManagerInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “The option to post videos to all the platforms is below average and could be upgraded.“ June 9, 2026 TC Tammy C Social Media Marketing ManagerInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, this is a well-rounded solution that excels in task management while maintaining strong customer support, good security practices, and solid value for money.“ June 9, 2026 IS Ilayda S Marketing DirectorApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “The UI isn’t as smooth as seen on some newer platforms, and some features (email campaign tools, for example) feel somewhat basic compared with dedicated services.“ April 23, 2025 BK Blerta K Language InstructorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “The appointment calendar really saves me time - students can book their own lessons and I get notifications.“ May 18, 2026 GD Gary D PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Many of the general posts did not reflect the quality of work that we perform.“ April 24, 2026 ## Showing most helpful reviews Showing 1-25 of 537 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charles T. COO and Franchise Development Hospital & Health Care Used the software for: 2+ years ### "Great Strategic Partner" April 24, 2026 5.0 Awesome and looking forward with our continue partnership. The team is great to work with. The value customer satisfaction. Pros There Customer Support and the Sales Team are terrific. We have been working with Thryv for probably going on two years roughly. The value for the money is tremendous and they have a great staff on their team. Cons Noting I can think of at the moment. I'm very happy with the product. The goal is to learn the different products they offer. Review Source Response from Thryv April 27, 2026 Thank you so much for sharing this, I really appreciate it. It means a lot to hear that both our support and sales teams have made such a strong impression over the past couple of years. I’m especially glad you’re seeing the value. That’s always the goal, making sure you’re getting real impact from the platform while having a team you can rely on. I love that you’re looking to learn more about everything Thryv offers. There’s a lot we can build on together, and I’m always here to help you get the most out of each piece as you grow. Really appreciate your partnership and kind words. Looking forward to what’s ahead for you. DO Drake O. Owner Attorney Law Practice Used the software for: 2+ years ### "High Praise for Thryv for Small Businesses " April 23, 2026 5.0 100% changed my practice. The client interaction has increased 500% streamlining time needed for existing and potential new customers. Pros The Existing and New Client appointment management has helped our office immensely. It allows continues appointment request by our customers and for the whole office to schedule, see what others schedule and interact with our clients through a shared email inbox which also allows document submission. Cons Printing calendar feature requires a bit of a trick to print a calendar without the Thryv side bar covering half the page. There is a workaround. Alternatives considered [Scorpion](https://www.capterra.com/p/168728/Scorpion/) Reason for choosing Thryv Other forms of advertising were either ineffective or too costly. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Many years ago. I've used Thryv and all previous entities for 36 years. Review Source Response from Thryv April 27, 2026 Hi there, thank you so much for taking the time to share this, Drake. It really means a lot to hear how much of an impact we've had on your practice, especially around appointment management and client communication. What you described is exactly what we aim for, giving you one place to manage scheduling, collaborate as a team, and stay connected with clients without adding extra steps. Hearing that it’s increased your client interaction and streamlined your day-to-day is huge. I also appreciate you calling out the calendar printing experience. That’s helpful feedback, and I’m glad you were able to find a workaround in the meantime. I’m happy to make sure that insight gets in front of our product team. If there’s ever anything we can do to help you get even more out of Thryv, we're here for you. Thanks again for being with us for so many years, that kind of long-term partnership means everything. JR Justin R. General Manager Real Estate Used the software for: 6-12 months ### "Wanting more" June 5, 2025 3.0 I would describe my overall experience as mediocre. The software works and is reliable, but leave a lot to be desired Pros My favorite part of Thryv was the single inbox for all of our channels. I also enjoyed they would auto post social items for us. Cons The software did not meet our needs for customer experience. We needed customers to have the ability to pick and choose items from a quote on their own without having to correspond or ask the sales person for help. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Thryv Connection to a sales executive who works for Thryv Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was/is better for our selling style Review Source SM Steve M. Sales manager Construction Used the software for: 2+ years ### "Great CRM for Business " June 4, 2026 5.0 It’s been positive, or we wouldn’t still be there. It’s also very affordable. Weather your business is new or you’ve been in business for a long time, this will increase your productivity and profitability. Pros We have been using Thryv for about 6 years. The CRM program is outstanding. Being able to send customers quotes and invoices are easy. The system send reminders of appointments and customers can confirm instantly. It also records payments so you know which customers paid and who still has a balance. Cons It would be great to be able to look up customers by address. It would also help to organize them by zip code. Review Source Response from Thryv June 7, 2026 Thank you for being a Thryv customer for the past six years and for sharing your experience. Hearing that Thryv has remained a valuable part of your business for so long means a lot to us. I'm glad to hear that features like CRM, quoting, invoicing, appointment reminders, and payment tracking are helping you stay organized and serve your customers more efficiently. It's especially rewarding to hear that the platform is contributing to your productivity and profitability over time. I also appreciate your feedback around searching customers by address and organizing contacts by zip code. Suggestions like these help us better understand how businesses use Thryv in their day-to-day operations and where we can continue to improve. Thank you again for your thoughtful review and for placing your trust in Thryv over the years. We appreciate your partnership and wish you continued success! GD Gary D. President Construction Used the software for: 2+ years ### "Exceptional service" April 24, 2026 5.0 My overall experience has been excellent. \[sensitive content hidden\] and his associates are very responsive to our needs. They are always improving the creativity of our marketing and are very knowledgeable about recent trends and technology improvements. Pros I have been working with the Thryv platform and \[sensitive content hidden\] for the last few years to improve my CRM communications, as well as the management of our website and social media platforms. \[sensitive content hidden\] is extremely knowledgeable, as are his associates. With their platform and knowledge, we have greatly improved our marketing exposure and client communications across the board. If you are looking for expertise and prompt, reliable services, I highly recommend Thryv and \[sensitive content hidden\]! Cons The standard Social media post program was a little hit or miss. Many of the general posts did not reflect the quality of work that we perform. I am excited about the new concierge service to handle this aspect of our program Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Thryv \[sensitive content hidden\]'s expertise and the complete package platform provided Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) dissatisfaction with the previous provider Review Source Response from Thryv April 27, 2026 Thank you so much for taking the time to share this. It really means a lot to hear how impactful the platform and your team have been in improving your CRM, marketing, and overall client communication. I love that you called out both the strategy and the people behind it. That combination is exactly what we aim to deliver, not just tools, but real partnership that helps your business grow and stay ahead of trends. I also appreciate your honest feedback on the social media posting. That’s something we’ve heard from others as well, and it’s exactly why we’ve been evolving our approach. I’m excited for you to experience the concierge service, it’s designed to bring more customization and better reflect the quality of your work. If there’s ever anything you want to refine or take even further, I’m always here to help. Really appreciate your trust in us and your recommendation. BK Blerta K. Language Instructor Education Management Used the software for: 2+ years ### "Helped organize our small language center better." May 18, 2026 5.0 For our small language school, Thryv does most of what we need. It's not perfect but it beats keeping everything in spreadsheets like before. The price feels a bit high for just 8 employees, but the time it saves me from administrative tasks lets me focus more on teaching. Pros The appointment calendar really saves me time - students can book their own lessons and I get notifications. Setting up recurring lessons for my regular students takes just few clicks. The invoice templates work well for our monthly tuition fees, and I like that parents can pay online. Also appreciate the automatic reminder texts before classes start. Cons Sometimes the system gets slow when I'm trying to update multiple student profiles at once. The mobile app crashes on my older Android phone. Would be nice if there was a way to track student homework submissions directly in the platform. Review Source Response from Thryv May 21, 2026 Thank you for taking the time to share your experience. We’re so glad to hear the appointment calendar, recurring lesson setup, online payments, and automated reminders are helping simplify day-to-day operations for your language school and giving you more time to focus on teaching. Love hearing this! We also appreciate your feedback regarding platform speed when updating multiple student profiles, the mobile app experience on older Android devices, and homework tracking functionality. Insights like these are incredibly valuable as we continue improving the platform and prioritizing enhancements that support growing businesses like yours. Thank you again for choosing Thryv to help manage your school! ET Eva T. EXECUTIVE ASSISTANT Accounting Used the software for: 2+ years ### "Thryv is worth having for your business" June 18, 2026 5.0 The overall experience with Thryv has been very good. Between the customer support and being able to send files to the clients and receive files from the clients and also being able to have text and email conversations it is top notch. Pros The security for Thryv we have no problems with and the value for the money is top notch. If we have a problem with anything we can either have a text conversation or call them up and they will resolve the issue as soon as possible. The invoicing is also good as it sends it to our clients phone so they are aware of it instead of to their email. The appointment management keeps us on track and notifies us each day to our email Cons There is nothing that we don't like about Thryv. Everything is up to what we need to stay in contact with our clients. Review Source Response from Thryv June 19, 2026 Thank you for taking the time to share your experience with Thryv! We're thrilled to hear that the platform is helping you stay connected with your clients while providing the security, value, and support your business needs. It's great to know features like invoicing, appointment management, file sharing, and client communications are making a meaningful impact on your daily operations. We also appreciate your kind words about our support team. Providing responsive assistance through the channels that work best for our customers is something we take great pride in. Thank you for trusting Thryv to help manage and grow your business. We look forward to continuing to support your success! MB Mary B. Admin Office Mgr Construction Used the software for: 1-2 years ### "Worth Every Penny" June 17, 2026 5.0 Absolutely love Thryv! They're consistent and supportive through every process whether it's understanding the SEO side of things or ideas on how to improve our website. Pros \[sensitive content hidden\] is our business adviser and is irreplaceable! Everything I don't think to ask, she already has an answer for and anticipates every situation. \[sensitive content hidden\] is our performance success mgr and handles every question with care and really listens to what we expect from their services. They're prompt with appointments and I can always depend on them making time for me. I absolutely love the customer service at Thryv and find them one of the most valuable resources that is helping our business grow and "thryv"! Thank you two so much! Cons I don't really have anything bad to say about Thryv. Starting with a new company and a new portal can always be confusing but they explain everything I don't understand and are very patient. Review Source Response from Thryv June 18, 2026 Mary, thank you for taking the time to share your experience and for trusting Thryv as part of your business growth journey. I'm glad to hear that your Business Advisor and Performance Success Manager have made such a positive impact. So excited to share this with the team! Providing proactive guidance, responsive support, and personalized recommendations is exactly the experience we strive to deliver for every business we work with. We also appreciate your feedback about the onboarding process. Learning a new platform can take time, and we're glad our team has been able to provide the support and education needed to help you feel confident using Thryv's tools. Thank you again for your kind words and for recognizing the dedication of our team. We look forward to continuing to support your business as you grow and thrive. HS Heather S. Owner Wholesale Used the software for: 6-12 months ### "Thryv user" June 4, 2026 5.0 I am very pleased with this program. It is very user friendly. I wish my company had more of the features purchase for use for the business. Pros This program is very easy to use. I have had to contact customer service a few times when I have had questions or needed help and they were very professional and responsive. I really enjoy using the program to post and manage my social media posts. The onboarding training was very thorough and gave me the information needed to manage my company account. Cons At this time I do not have anything to write for Cons. I have been using this program for about 8 months. I am still learning the program but so far it has been easy to use. Review Source Response from Thryv June 7, 2026 Thank you for taking the time to share your experience. It's great to hear that you've found Thryv easy to use and that our support team has been responsive and helpful whenever questions have come up. I know having a knowledgeable team behind you can make a big difference when learning a new platform. I'm especially glad to hear you're enjoying the social media tools and that the onboarding experience helped you feel confident managing your account from the start. After eight months of use, it's encouraging to hear that the platform continues to be user-friendly as you learn more about its capabilities. I also appreciate your feedback about wanting access to additional features. As businesses grow and their needs evolve, having the right tools available becomes even more important. Thank you again for your thoughtful review and for being a valued Thryv customer! SB Steven B. Owner Construction Used the software for: Less than 6 months ### "Professional service for a great value price" June 10, 2026 5.0 I could not be any happier with the service and consideration Thryv has provided. It’s truly exceptional. Pros The assistance provided during the on boarding process is amazing. The value for the money is better than I’ve ever seen. The appointment management of the Thryv team demonstrates a high level of consideration for the complexities of an in-home services company Cons Nothing has been a disappointment. There have been no over promises. There has been no lack of technical expertise. There has been no lack of consideration. Review Source Response from Thryv June 11, 2026 Thank you for your thoughtful feedback. I'm so excited to hear that your experience with our onboarding team and ongoing support has exceeded expectations. We understand the unique challenges that come with running an in-home services business, and we're glad our team has been able to provide guidance, technical expertise, and a level of support that helps make managing your business easier. It's especially rewarding to hear that our appointment management tools and overall value have made a positive impact. At Thryv, we're committed to helping small businesses save time, stay organized, streamline day-to-day operations, and deliver a great customer experience from first contact to completed job. Knowing we've helped support those goals for your business means a great deal to us. Thank you for trusting Thryv. We appreciate the opportunity to be part of your success and look forward to supporting your continued growth. Much more to come! LS Lisa S. Directpr Consumer Services Used the software for: 2+ years ### "THRYV A Great CRM, All in One Software for Small Businesses" March 26, 2024 5.0 Overall I am very happy with the THRYV software, and I haven't found a comparable offering for the price. Pros THRYV is easy to use, easy to implement, and provides features that other software in this category does not, for instance, estimates, invoicing, and some marketing. Cons I can't pull reports that include all my customers due to line restrictions. I would also like to see a "last date of purchase" field (for marketing purposes). Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Thryv Thryv checked off more boxes in the "absolutely need" column than the software did. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It was very limited, and not a CRM software - it just claimed to be one! Review Source JV John V. Owner; Integral Coach Professional Training & Coaching Used the software for: 6-12 months ### "Thryv is the superior online small business management platform." March 5, 2021 5.0 Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting \[SENSITIVE CONTENT HIDDEN\] Tell him John V sent you and that he owes me a steak. Pros Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated. Cons There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support. Alternatives considered [Doodle](https://www.capterra.com/p/142620/Doodle/)[Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Thryv The unparalleled business solutions all in one package and integrated, and the customer support. Review Source Response from Thryv March 8, 2021 Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe https://www.facebook.com/groups/highthryvers MM Mark M. Founder Management Consulting Used the software for: 6-12 months ### "MY go to platform for business manageent" May 16, 2022 5.0 Overall I am extremely happy with the Thryv software platform. It is, along with Outlook, the first application I go to in the morning. I walk my dog, make my coffee, turn on my computer, and then open Outlook and Thryv to start each day. Pros The simplicity of the Thryve software makes this a no-brainer. The features and functionality have allowed me to eliminate many other tools. The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors. Cons The email marketing email automation is basic, I would improve the functionality and usability of the automated campaign features. Ideally, I'd like to see a visual representation (process flow) of an email campaign with logic steps (think Keap) Reason for choosing Thryv \[SENSITIVE CONTENT\] provide such wonderful, clear explanation of the software and showed how this single tool would do everything I needed all in one place. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Consolidation of tools to a single, integrated platform. Review Source Response from Thryv May 19, 2022 Mark, thank you for your review, we are blown away by how much Thryv has helped you consolidate and simplify your workflow. We also appreciate your feedback and will take it back to our team for review. If you ever need assistance, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe RP Renee P. CEO / Founder Professional Training & Coaching Used the software for: 1-2 years ### "Are you a small business looking to thrive? Then you need Thryv!" February 11, 2023 5.0 I L-O-V-E using Thryv! I am your #1 fan. Pros As a Leadership Coach, I am focused on helping my clients to remove obstacles so that they can be successful. Thryv does just this in my business. It offers me so many services in one package that frees up my time to focus on my clients. Thryv allows me to work smarter, not harder. Cons The software - nothing. The price point is hard for small businesses. When you are a solopreneur, with a single employee (a.k.a. yourself), it is hard to make a monthly payment of $300-500 / month. Is it worth it? A-B-S-O-L-U-T-E-L-T-Y!! I wish there were leveled pricing plans. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Thryv Ease of having one platform to integrate one "job" in one place. Review Source Response from Thryv February 27, 2023 Hi Renee, WOW thank you so much for your raving review, we truly appreciate it. We are so excited to see that your investment in Thryv is paying off and you are seeing a difference in your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe IJ Idania J. President owner Accounting Used the software for: 1-2 years ### "Review of account" April 25, 2026 5.0 I have received good leads and enjoy the contacts i have made. All is great since beginning with Thryv Pros Customer support is always available. Especially \[sensitive content hidden\] our rep. Security is key too. My clients love uploading to our portal. Cons Nothing i dislike about my experience and would not change anything. Been happy with all the system has offered Review Source Response from Thryv April 28, 2026 Thank you for the kind words, we really appreciate you taking the time to share your experience. We’re glad to hear the support has been there when you need it and that the client portal is delivering a secure, seamless experience for your customers. Hearing that you’re generating good leads and building strong connections is exactly what we aim for. If you ever want to build on that momentum or explore additional ways to grow, I’m always here to help. pC parris C. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Thryv Central Texas!" June 10, 2026 5.0 Compassionate, hands on and non irritating. If you maintain a humble manner and you don't focus on the buck you will always be ahead. Pros The customer service and the team of people that work with the company and kind, and it shows they do care! Cons I HAVE NOTHING NEGATIVE TO SAY ABOUT THIS COMPANY! This is major after dealing with other companies over a course of 40 plus years! Review Source Response from Thryv June 11, 2026 Thank you for sharing your experience. We're excited to hear that our team has been supportive, responsive, and genuinely invested in your success. This has made my day! Building strong customer relationships is at the heart of everything we do, and I'm glad that commitment has made a difference for your business. Your feedback reflects what we strive for every day: helping small businesses save time, streamline operations, and grow with confidence through personalized support and a platform designed to bring essential business tools together in one place. We appreciate your trust and look forward to continuing to support your success for years to come. TB Terry B. Administrator Construction Used the software for: Less than 6 months ### "We now have an online presence!" July 2, 2026 5.0 Excellent system, easy to set up and understand. The on boarding team were fantastic in helping us get it all set up and running smoothly and effectively. Pros It makes our online listings management and posting and managing socials so easy. The onboarding team were excellent and very helpful. Cons N/A . Review Source Response from Thryv July 7, 2026 Thank you for the wonderful review! We're thrilled to hear Thryv has simplified your listings management and social posting, and that our onboarding team made getting started easy. Helping businesses save time and get value quickly is exactly what we strive for. We appreciate your partnership and look forward to being part of your continued success. LM Lita M. Owner Accounting Used the software for: Less than 6 months ### "Great team" August 11, 2025 5.0 Love working with them. They are timely when I have questions and they follow up quickly. Well worth the investment Pros Using for my marketing and social media has given me more time to concentrate on other things; peace of mind my website and social media are taken care of Cons Had several appointments to collaborate and it took a few times to get the right team for my needs met. Review Source AL Andrew L. ownder Construction Used the software for: 1-2 years ### "There are better CRM's out there. This one will leave you stranded. " October 22, 2024 1.0 My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small business. Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line. The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem. I was then told that the problem “had been fixed, and that I could go ahead and re-connect Quickbooks back to the CRM.” Despite my bookkeeper locking the books entirely so that no damage could be done, Thryv circumvented the lock and overwrote all the work that the bookkeeper had just corrected. Thryv finally admitted that it was their fault, and opted to give me 1/3rd of what I had paid to fix the issue they created. It is now the end of October, and with no choice but to accept their offer as "we are at an impasse" as Thryv has called it, their services have been terminated. Communication was poor once my lifeline was let go from the company. I was stuck paying for unusable software while trying to sort out the "impasse" and over all, this is just a poor company to deal with. The only reason they are known is because they are owned by Dex media. Pros It initially seemed really well organized and easy to onboard with. Cons Customer support and their accountability (lack thereof). Lots of issues between quickbooks and Thyv syncing. Very little accountability on the side of upper management. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: 6-12 months ### "All Glitter and No Substance" March 28, 2019 2.0 We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision. Pros Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her. Cons 1\. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job. Review Source Response from Thryv April 30, 2019 Hi, It certainly saddens us to know that you were not satisfied with your usage of Thryv. We take great pride in Thryv, its functionality, ease of use, and the client support that's offered. If you decide to try us again in the future, we'll ensure a satisfactory experience every step of the way. Thank you, Ed JP Jennifer P. Program Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Ease of Use" December 28, 2021 4.0 It is nice that using Thryv has made posting on social media much more streamlined and is more time saving. The fact that it can be set up for them to post for you, eases your mind of knowing there is always something being posted. It is also very nice to have the ability to text leads from Thryv as our agency does not have the capability to text and most people like this method of communication. I do feel like there is much more potential for use, but we would like to have more streamlined training. Pros It has a lot of good features that if given the proper training for use, is very beneficial for our agency. Cons I feel there needs to be easier access to training to use the product. Reason for choosing Thryv Not applicable Review Source Response from Thryv January 3, 2022 Hi Jennifer, thank you for your review and feedback. We are glad to hear that Thryv provided a website and so much more. It is awesome to hear that Thryv helps make it easier for you to communicate with your clients and have a consistent social media posting schedule. We understand there are a lot of features when it comes to Thryv. That is why we offer our Free 24-Hour Thryv Support line, 844-998-4798, for any questions or refreshers. Call in at any time and our team is available to help! - Gabe AP Annette P. Physician Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "2+ years user, new small business owner that is not computer savvy" August 11, 2022 3.0 Confusing. My Google info, is not accurate. Says I am based in a different city. Has photos of my personal home when searched. And I keep getting calls that my business is called VIP mobile salon. I thought Thryv would handle my online presence? Pros Auto pilot features help so I can continue my full-time job while my business is in its infancy stage. Cons The website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned. Reason for choosing Thryv No time to look elsewhere. Thryv is sufficient for now. Web team is 24/7 so more available around my full time schedule. Review Source Response from Thryv August 12, 2022 Hi Annette, I am sorry to hear about this. Can you send an email to gabriel.vasquez@thryv.com? I will be able to send this to our Executive Claims team for further assistance. - Gabe DL Donna L. Interior Designer / Decorator Design Used the software for: 1-2 years ### "Business owners..... BEWARE of this company. They will take your money and leave you flat!" April 14, 2021 1.0 Horrible. Worse decision I ever made. I was sold a bill of goods. They never helped me solve anything in my business because no one was ever around to help. I certainly didn't realize any value they might have because I could never get a phone call back. Finally I gave up on them. Pros Nothing! From the start I could never get any guidance or help to even learn what they could do for my business. In fact, I never even received an email from them discussing their program or offering online webinars. Cons I haven't the foggiest. No one ever helped me understand their model. Review Source Response from Thryv April 22, 2021 Hi Donna, we are sorry to hear about your experience with Thryv. We take this very seriously and will try our best to learn from your feedback. - Gabe VR Verified Reviewer Human Resources Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Thryv for HR use" September 25, 2018 5.0 We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company. Pros Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business. Cons While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients. Review Source Response from Thryv October 3, 2018 Hi, Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business! - Ed AP Andru P. Marketing Manager Automotive Used the software for: 6-12 months ### "Best App on the market to Grow Your Business" June 1, 2022 5.0 The overall experience with thryv is over the moon!! Even the customer service is top tier. They always answer the phone 24/7, and have zoom meeting with you whenever you request it for extra help. They are there for you and are there to help you succeed!! Pros I like the marketing and scheduling parts of the app. I can send out customized marketing emails and text messages to customers with little to no effort. I can also send automated campaigns that send every month or three months, and all I have to do is watch the customer traffic build up through my analytics that thryv generates for me as well. Cons My least favorite part is the billing portion only because my company doesn't use this part of thryv. Everything we use in this app as boosted our profitability and the overall growth of our small business. Review Source Response from Thryv June 6, 2022 Hi Andru, thank you for this amazing review, we are glad to hear that Thryv is helping you communicate and work with your clients! If you ever want to dive into ThryvPay, let us know! - Gabe Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.