# Page 11 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Thryv the right Marketing Automation solution for you? Explore 505 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156926/Thryv/reviews --- Thryv 4.2 (505) [View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Thryv ## Showing most helpful reviews Showing 251-275 of 505 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DU Deann U. Chief Operating Officer Consumer Services Used the software for: Less than 6 months ### "Glad we purchased this product" January 26, 2021 5.0 So far so good. I've had great response from all of the individuals I've worked with. Pros I love that I can go in and review and/or edit pre set posts for our social media. Cons I really wish there was some more versatility in the posts. I enjoy the posts that are created for us but having some less static posts would be great. Reason for choosing Thryv I wasn't in the market for a new product. We liked the product we were using and only switched because we were contacted and went through the process of vetting the software. Review Source Response from Thryv January 28, 2021 Hi Deann, thank you for your review. It is exciting to hear that Thryv is helping your Social Media posts. To stay up-to-date and receive notifications, you can leave any suggestions and follow topics in your Thryv dashboard. - Gabe JG Jacob G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Product Review " October 26, 2020 5.0 Fantastic Pros Ease of use! Calendar Reminders Automated campaign Marketing Cons We have not experienced any cons with the use of this product! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Thryv Reviews and Comparison charts persuaded Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Needed a better product overall Review Source Response from Thryv October 27, 2020 Hey Jacob, thank you for your review! We are excited to hear that you can use Thryv with ease to set reminders and send out your marketing campaigns. If you ever need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe XR XOCHITL R. OWNER Automotive Used the software for: 6-12 months ### "Lots of Promises no Benefits " October 31, 2018 1.0 POOR SERVICE NO BENEFIT AT ALL Pros There is nothing to like about it has not helped my company have not had any sale coming from this site. I have been paying for a software that does not produce any benefits for my company. And like others here yes they tell you you can not cancel out of the contract but there is never a contract mentioned before the signing once you sign up. Your done can back out I feel that I have been cheated I can say the rep that came to me did refund me the first month, and said the program would help but no I have not seen anything. So I am paying a company to keep them in business I mean my monthly that I pay them is almost what I pay for advertising and I do benefit out of it. Poor service I DO NOT RECOMMEND THIS SOFTWARE TO ANYONE. Cons EVERYTHING NOTHING HAS BENEFITED ME ON THE PROGRAM Review Source Response from Thryv December 7, 2018 Update 12/7: Hi Xochitl, Jennifer, in Client Care, advised that she was able to speak with you and resolve the matter to your satisfaction. Thank you for allowing us the opportunity to do so. - Ed Hi Xochitl, The satisfaction of our clients is of the utmost importance to us. We're certainly sorry to hear of your dissatisfaction, and we'd love the opportunity to address your concerns and make this matter, right. You'll be contacted shortly in an effort to address and try to resolve to your satisfaction. - Ed TM Thomas M. ceo Mental Health Care Used the software for: Less than 6 months ### "Good not great yet" September 2, 2022 4.0 takes time to figure it out but once you do its good Pros Its not easy to use, it takes some getting used to for staff. Cons Not a quck learning curve, the training was ok felt rushed Reason for choosing Thryv Size and affordability Review Source Response from Thryv September 6, 2022 Hi Thomas, thank you for your review and feedback. We do understand there are a lot of features with Thryv. We always recommend learning the most important to you first. Then when you are ready, schedule a call with our team to learn the rest. Before you know it, you will be a Thryv Expert. If you have any questions, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe NW Nicole W. Owner Construction Used the software for: Less than 6 months ### "Amazing system" November 3, 2020 5.0 Absolutely amazing everyone is so easy to work with and help. Pros Everything is so easy to use and everything you may need in a company is all in one place. Cons There is nothing I don't like about the system. Reason for choosing Thryv best for you money and so much more to offer Review Source Response from Thryv November 4, 2020 Hi Nicole, thank you for the review, and we are glad to hear that Thryv has all you need to help run your business. If you ever have questions, please feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe sW scott W. owner Environmental Services Used the software for: Less than 6 months ### "busy person useeverything in one place" February 8, 2022 4.0 very good and as we get up to speed more it will streamline our business Pros integrated website with the CRM feature and leads Cons learning curve, almost need a trainer with me for a week Review Source Response from Thryv February 10, 2022 Hi Scott, thank you for your review and thank you for choosing Thryv. Whenever you need assistance or a refresher on Thryv, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe JW Jennifer W. Executive Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Thryv for Nonprofits " July 8, 2021 5.0 Pros End to end solutions for all aspects of business. Cons Customer support is clunky, mostly not helpful. Review Source Response from Thryv July 12, 2021 Hi Jennifer, thank you for your review and feedback. We are glad to hear that you are enjoying Thryv so far. If you could, please go to our Facebook to send us a message with the details of your experience so far with our Customer Service. We have high standards for our Customer Service and would like to give you a more enjoyable experience. - Gabe kS khristopher S. Owner Package/Freight Delivery Used the software for: 6-12 months ### "Hands down the best and most flexible software I've ever seen" September 12, 2020 5.0 Pros What I like most about the software is the online reputation and marketing Cons I can't really quite point out exactly what is my least favorite about the software because I love everything about it is perfect for small businesses like mine and it is essential necessity that i didnt know i needed before. Review Source Response from Thryv September 18, 2020 Hi Khristopher, we are glad to hear that you are enjoying Thryv and all it has to offer. If you ever need assistance, please feel free to call into our 24-Hour Thryv Support line. - Gabe CB Casey B. semi retired union ironworker Construction Used the software for: Less than 6 months ### "Political Candidate" June 30, 2020 5.0 I have enjoyed working together in this venture with Thryv Pros For me who is a baby boomer with very little computer knowledge. I am finding out that there is no bad question and that all the parts integrate very nice. Thryv is helping me increase my computer skills by all the first hand one on one teaching they do for you with the questions you ask Cons The only part i don't like is that the Thryv webmail from outside sources does not go direcdtly through my main Thryv Home Reason for choosing Thryv When Thryv gave their introduction spiel I knew from the get go that this company ws the one I was goin to use for my political campaign and will recommend Thryv to anybody interested Review Source Response from Thryv July 1, 2020 Hi Casey! We appreciate your feedback and are happy to see you're finding Thryv helpful in your business ventures! The Thryv software isn't an email service and isn't meant to replace email. Email encapsulates a lot of material and Thryv's intention is to keep a tight CRM list and nurture leads. If you ever have additional comments or questions on this, reach out to us at 844-998-4798! -Chandlor BC Bob C. owner Food & Beverages Used the software for: Less than 6 months ### "thryv" January 3, 2020 4.0 I was impressed during the on boarding & as I use I get better. I can't event get the mobile app to download pics at all so that is frustrating. $199/month is alot of money for a product that doesn't seem to be very user friendly. Right now I am trying to keep an open mind but it's tough to spend this much time posting when it was almost faster to copy & paste on other platforms.....just not sure in the end it will be worth the cost??? Pros Like being able to post on multiple sites at 1 time....set up posts in advance & text marketing Cons its really SLOW!!!! Not easy to fix even a typo....the post plan set up is not easy & notice it doesn't post on all platforms all the time. Having to upload pics is soooo time consuming and scrolling through pages of images is also challenging. Reason for choosing Thryv I see what it could do & I love that potential, but how long it takes is taking a toll Review Source Response from Thryv April 20, 2020 Hi Bob! Thanks for the positive review and feedback! I've let our Product team know that you are having some questions regarding functionality. We've located your account and a friendly Product team-member will be reaching out to you shortly! Edward M. Founder Hospitality Used the software for: Less than 6 months ### "Worst Company to deal with " July 11, 2018 1.0 1\. Scheduling appointment... Which I didn't sign up for Cons Nothing pro about this company, I first signed up with Yellow page to claim my company page, Once I paid, I noticed I got transferred to Thryv, - then Once I was in the Thryv Dashboard, I noticed I have to deal with Yext.... The more I read about it, then I found out YellowPages merged with DexMedia,.. which is one of the biggest scammer for online marketing... Once I got transferred to so many pages, I decided to cancel the service, - Oh Boy! Both my account manager and her supervisor disappeared, I couldn't reach them by phone or email. The system I signed up fo rper month - but they keep charging me twice every month.. it's my 3rd month now, I have just called my bank to block them and reported as scam Review Source Response from Thryv July 26, 2018 Hi Edward - We hate to know that you feel this way. Client satisfaction and customer service mean the world to us here. This matter has been escalated for prompt follow up by our Executive Claims Team. Thank you, Ed RD Richard D. Office Manager/Plumber Construction Used the software for: Less than 6 months ### "Customer Service" June 7, 2019 5.0 Three months ago our business was about to leave Dex/Thryv. We were not seeing the return for our dollar. Without that knowledge Team called to set up a meeting with me. I explained that we were discontinuing our service. He still asked to meet, even if the answer was going to be no. The representative won us over. He explained the product and software that we were paying for and not even using. No one had taken the time to work with us! representative got to know our business and me personally, followed up on all questions, and has checked in multiple times to make certain everything is running as expected. I firmly believe I would be with four to five different companies if representative hadn't explained the value of Thryv's programs and multiple functions that can be utilized. He is an asset! Pros I now have a web based program to handle all of my social media interactions. Being a small business it's hard when each person must wear multiple hats. This software simplifies a lot of mundane processes! Cons Still trying to figure out the mobile billing system. Working to get it into the hands of my field technicians. It's a process. Review Source JN Jaisson N. Owner/Operator Automotive Used the software for: 6-12 months ### "Amazing Service" June 29, 2019 5.0 I am not the easiest person to get n touch with. My Thryv Rep is a huge part of why I bought Thryv. He drops in on a weekly and basis and we get to work on the Thryv together and he helps keep me accountable. Thanks to him and thanks Thryv for making my business life easier. Pros This software gives me the ability to utilize all of my day to day business tools in one platform. My Thryv Rep helps keep me informed and shows me on a weekly basis how to use a new feature every week. Most recently we set up the Competitor watch which is a great addition to my Thryv portal. Cons Thryv is a great tool, and I just need to incorporate it into my schedule. I can think of no cons at this time. Review Source SL Steve L. Co-founder Marketing and Advertising Used the software for: 6-12 months ### "Truly Amazing!!!" December 19, 2019 5.0 I LOVE the way it helps me schedule out our social media posts, send email campaigns and manage our customer relations. Pros As small business coaching and connections company, we know firsthand that most small business owners spend more time working "in" their business that they usually do not have time to work "on" their business. THRYV is the perfect marketing and back office partner! Cons I am unable to attach graphics from my cell phone when scheduling social media. Review Source Response from Thryv April 17, 2020 Thanks for the positive review, Steve! If you are needing help with any features, please go to https://www.thryv.com/contact-us/ and reach out to Customer Service! Let us know if you need any further assistance! Have a great day. VR Verified Reviewer Director Financial Services Used the software for: Less than 6 months ### "Thryv Review" August 3, 2018 4.0 Overall I believe it is a great product for the price. I am thus far very happy with it. Pros reminders for clients about appts, events, being able to do campaigns customer service is great, really enjoy the instant chat service Cons there are a few bugs around the software throughout the website. certain times I would experience frozen screens and the scripts are not running properly so I would have to close the website and reopen to clear out the bugs Review Source Response from Thryv August 10, 2018 We're sorry to know of the issues encountered. Your feedback helps us with making Thryv the best software on the market. Thank you for choosing Thryv and for providing your review! High Thryv! AJ Amanda J. Marketing Support Coordinator Construction Used the software for: Less than 6 months ### "The online listings portion of Thryv is not worth your money." October 8, 2019 3.0 We double paid for a software we couldn't use for most of the duration of our contract. They've credited some of the months, but still not being able to use the software due to a third party (not explained when signing the contract) has been frustrating, even without the issue of double billing. This speaks more to the failure of the company operations to the software itself, which is arguably more important. So no, I don't recommend it and we won't be using other Thryv programs due to this experience. Pros I could see how Thryv could be useful if you used it for all aspects of online marketing (though I'm not sure how cost-efficient that would be) but to use it for only online listings doesn't make sense. Cons For online listings, they use a third party (YEXT) which you can use yourself just as easily and save money. They said Yext was causing a hold up with our listings so for months of paying for Thryv, we weren't even able to use it due to their third party. Plus, they double billed us for the entire duration of our contract, with multiple calls throughout the months trying to fix the issue, it continued. Reason for choosing Thryv It is the Servpro corporate "preferred vendor". Review Source Response from Thryv October 14, 2019 Hi Amanda, I'm very sorry to hear of the concerns outlined in your review. I can assure you we take client concerns very seriously and would like to look into this matter further. Our Executive Care Team will be reaching out to you regarding this matter with hopes of regaining your confidence in, Thryv. Thank you, Ed KE Kasandra E. Administrative Assistant Real Estate Used the software for: 6-12 months ### "Happy and Satisfied " July 8, 2022 4.0 Pros Love the text option and how easy it is to use Great customer support for any issues or questions Cons I am sure there is something but I have not come across it yet. Review Source Response from Thryv July 11, 2022 Hi Kassandra, thank you for your review! We are so happy to hear that you are able to communicate with your customers easier with Thryv. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe AR Alexis R. Office manager Construction Used the software for: 6-12 months ### "Thryv " January 20, 2021 3.0 Pros The calendar and appointment reminder work well. Cons Customer service has still not fixed and issue we are having with the client card. And the app does not update often Review Source Response from Thryv January 22, 2021 Hi Alexis, thank you for your review. We are glad to hear that Thryv is helping you stay organized with your appointments for your clients. I see that our team was recently able to resolve this. If you are still having issues, please call our free 24-Hour Thryv Support line for assistance. - Gabe DC Dawn C. CEO Marketing and Advertising Used the software for: 6-12 months ### "We work with Thryv." November 13, 2018 5.0 I am very satisfied with the product and the company. We use Thryv heavily in our business. Pros It has everything that a small business needs, but sometimes they need some help learning all that Thryv does, getting it set up, running their email/text campaigns, interfacing with their website, managing their social media posts through Thryv - that's what we help with. As a technical/database person throughout my career in corporate America, I highly recommend this product. Cons Customer service was not able to answer complicated questions until I asked for a supervisor and that only works during normal business hours. But then I got my answers. Review Source Response from Thryv December 13, 2018 Hello Dawn, Be assured that we're constantly training our employees and working to improve Thryv to ensure the best possible experience for our clients. Thank you for providing your feedback. - Ed VR Verified Reviewer NA Music Used the software for: I used a free trial ### "Why don't you Thryv?" March 9, 2020 5.0 Easy, and detailed program that offers so much to any individuals that are running a business. Fantastic 24/7 support, store data and share everything securely. Keep track of appointments, and you can text or email your customers all from one place. Highly recommended! Pros Thryv is so much different because this program offers an integrated system that keeps you in touch with many different websites, like Google, Facebook, Linkedln, Yelp & PayPal. Keep track of documents, and share them with customers anytime. Not to mention that this program has 24/7 support in case of any issue. Your issue can be taken care fo promptly with support. Store data and share it with customers. Plus, there is security that protects your customers data. Cons No issues when using the free trial. Thryv is something everyone who is running a business, should defiantly try. You will find it most helpful and see this is the best of the best and you will love everything about it. No complains! Review Source Response from Thryv April 20, 2020 Thanks for the awesome review! SW Sherri W. Bookkeeper/Administrative Manager Construction Used the software for: 2+ years ### "Thryv for Business" May 7, 2019 4.0 We are happy to have this as a tool in our everyday business Pros We use this product that is link to our company's website. We are able to store so much information from our customers, they can contact us and we are apply to reply in an instant . Cons There is a lot to learn about this product. Review Source DL Daniel L. Owner Construction Used the software for: Less than 6 months ### "Superb software" June 15, 2021 4.0 Makes running a business super easy and you can always reach someone if you need help Pros Puts clients, bookings, invoices and estimates, takes payments.... Honestly, there isnt a useless function in the software Cons Haven't found anything I don't like. Everything has a purpose. Reason for choosing Thryv Price and customer support Review Source Response from Thryv June 16, 2021 Hi Daniel, we appreciate this great review. We are glad to hear that the Invoices and Payment features are helping you and your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe DB Deana B. owner/groomer Consumer Services Used the software for: Less than 6 months ### "The Doghouse Grooming and Thryv" April 6, 2021 5.0 Very easy transition to the use of this software. The set up and gathering of information at the beginning was invaluable. Pros Easy to use, ease of settings and features. I am able to accept payment of credit/debit where I was formerly not able which is a plus for my customers. Cons No cons, I am satisifed with the software as a whole. Review Source Response from Thryv April 7, 2021 Hi Deana, this review is great to hear. Thank you for taking the time out of your day to let us know that ThryvPay is working for your business. Whenever you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. Our team is ready to help! - Gabe RG Rachel G. Medical Receptionist Medical Practice Used the software for: Less than 6 months ### "A great addition to our office software" May 30, 2020 5.0 I have not personally had any dealings with Thryv on a business level. Pros I really like that our patients can complete & submit forms to us directly from the site. It saves both the patient & our staff time & allows for more one on one time for the patient & doctor. Cons I have only been using Thryv for about a month & so far the only “missing feature “ I can see would be possible notifications when a patient communicates with us through Thryv. As of now I have to periodically log in to know. Review Source Response from Thryv June 16, 2020 Hey Rachel! We have some options to help you in regards to notifications: 1. The Thryv Notifier App gives you a notification on your computer browser. 2. If you're not the primary, you can add yourself as a recipient (Settings>Inbox & Leads>Additional recipients) and will receive the notification emails for all communication. 3. If you want notifications to your phone, you can download the Thryv Mobile App, or get notified via text message (Settings>Inbox & Leads>Notifications). You can contact Thryv Support at 844-998-4798 for further assistance. Hope this helps! -Chandlor DM DIANE M. Owner Retail Used the software for: 1-2 years ### "Thryv Frontrange Florals Review" February 13, 2019 3.0 I'm not sure I'm solving anything I couldn't with another CRM but because I like the website support and some SEM visibility I'll keep using it. Pros I like keeping track of my customers and where they came from. Cons The details and ease of use can be difficult and there are things that take a three step process which should take one, for instance adding a customer but not being able to add an appointment or document to the initial invite. Review Source Response from Thryv March 28, 2019 Hi Diane, I'm sorry to know of the difficulties outlined in your review. Our goal is to make the process of utilizing Thryv for our clients as easy and simple as possible. We'll be reaching out to you to discuss your concerns and offer up any assistance we can. Thank you, Ed Similar Products Featured