# Page 14 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Thryv the right Marketing Automation solution for you? Explore 505 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156926/Thryv/reviews

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Thryv

4.2 (505)

[View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 14 - Reviews of Thryv

## Showing most helpful reviews

Showing 326-350 of 505 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SL

Shane L.  
Manager  
Retail  
Used the software for: 1-2 years

### "Good and easy to use"

January 18, 2019

5.0

Great experience, I'd recommend them!

Pros

Love the website editor! It is very easy to use.

Cons

Some problems could have been solved faster.

Review Source

Response from Thryv

January 31, 2019

Hello Shane, We can't thank you enough for allowing Thryv the opportunity to help your business be successful. - DexYP

DS

Donald S.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Business Boom"

June 1, 2019

5.0

Pros

I really like the software , it enables me to listen to calls from clients, and to be able to work with my team on closing sales. it is pretty easy to use and has really made a difference in calls and sales.

Cons

everything is an up sale, It offers a lot of functionality but if you have a small company like my self sometimes the money going out exceeds the money coming in.

Review Source

SD

Stacy D.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Business efficiency"

June 11, 2020

5.0

Have had a wonderful experience with Thryv this far. Very friendly support, gets the job done quickly, email and support answers are so timely.

Pros

Calendar and scheduling is very ease to use. Once the understanding of how to send sale invoices to customers is learned, both parties have enjoyed it. It's much easier, more time efficient and everything is in one place

Cons

Understanding the website and how that is connected to Thryv. Knowing how to add widgets to the website is also a learning curve.

Review Source

Response from Thryv

June 15, 2020

Hi Stacy! Thanks for the feedback. I'm happy to hear you've been enjoying Thryv's features. Our Customer Support Team is always ready to assist you with any questions or concerns you may have in navigating the software platform. We're here to help make your experience worth it, so don't hesitate to reach out! -Chandlor

MG

Melissa G.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Lots of features, great support"

September 23, 2020

5.0

Excellent. Customer Service has been great! The team meets with you to make sure you are understanding and using the tools.

Pros

With all that comes with the package centralized in one place and my website updated, it made my website and marketing so much easier for me. Very professional.

Cons

Some of the tools are not as fully-featured as CRM and calendar programs you may have paid a lot for. Very basic, but I'm going to see if I can make this work.

Reason for choosing Thryv

I got a lot more for the money, plus great customer service.

Review Source

Response from Thryv

September 25, 2020

Hi Melissa, we are excited to hear that you are enjoying Thryv, and thank you for your feedback. We are always trying to learn from our clients, and in your Thryv Dashboard, in the lower right, you can leave suggestions that you think would make Thryv better for you. - Gabe

MW

Mary W.  
Owner  
  
Used the software for: Less than 6 months

### "Overpriced and doesn't work"

July 12, 2018

1.0

Pros

It updates all of our addresses at once. I guess, but I've had to call them to correct incorrect information more than once.

Cons

Poor customer service. They don't seem to understand time zones, in fact, no one in the company does. I've set up appointments and callbacks with multiple people and I explained to them that I'm pacific time, and multiple times, I get calls two hours before my scheduled appointment. I've also been lied to multiple times, saying that their 'extended search solution' is free, but I'm actually paying for this. None of their services will bring you any clients, it's like donating to a charity.

Review Source

Response from Thryv

July 26, 2018

Hi Mary - I hate to know of the dissatisfaction outlined regarding your account experience. But, I was extremely happy to know that Rebecca in our Executive Care Dept reached out to you, addressed all concerns, and worked to resolve the matter to your satisfaction. Thank you for allowing us that opportunity and for choosing to stay with Thryv! - Ed

TS

Tim S.  
President and GM  
Construction  
Used the software for: I used a free trial

### "Client Experience Software Tool for Residential Design/Build-Renos and Landscape"

April 12, 2023

4.0

Has a good platform to share docs/files etc. and communication with clients in our schedule. The support team was excellent as well on intro

Pros

I like all the tie ins to existing software platforms ie. QBO and the interface and support is great

Cons

Mainly the lack of file storage alongside file sharing-we need to use Dropbox and Google Suite still so would be nice to have all CRM and client files alongside company storage

Review Source

AE

Adam E.  
Client Services  
Consumer Services  
Used the software for: 6-12 months

### "Excellent for small business"

January 25, 2019

4.0

I like the ability to see real time results in the marketing presence as well as track the effectiveness of marketing campaign.

Pros

Thryv has the versatility and comprehensive functions to make customer management and marketing a one man job. The support is top notch and integration of social media makes Thryv ideal for any start up or small business to make a professional impression on the market place.

Cons

Some of the automation is hard to catch up with in order to present the message your business wants to broadcast, but with time it is not too difficult to grasp

Review Source

DDW

Dr. Donald W.  
Co-founder and Senior Managing Director  
Hospitality  
Used the software for: Less than 6 months

### "Critique"

May 28, 2020

4.0

I am sure it will become even more valuable over time.

Pros

It is easy to use once you get acquainted and spend time with it.

Cons

The tags are NOT alphabetized when you do an email - which is VERY annoying and wastes ttime.

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

I had used in for 25 years.

Review Source

Response from Thryv

May 29, 2020

Hi Dr. Wise, thanks for your feedback! I hope Turnbull Capital Group continues to enjoy all the benefits of Thryv! We continue to improve and repair our product daily, if you find you're having issues with a specific feature, please feel free to reach out to support@thryv.com or call 844-998-4798 for assistance! -Chandlor

TC

Tina C.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "More Options"

September 30, 2019

4.0

I love the idea that I have one spot that I can get everything done and have the support .

Pros

That I can send invoices and that they get the cliental. I have past issues in the where I would use other programs and for some reason they would not get them.

Cons

I wish there would be an option where there could be a electronic check could be an option for the clients.

Reason for choosing Thryv

I got a call one day from Dex Media with Rodney and he had me sold on your product!

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)

The invoices was not get the clients.

Review Source

Kevin H.  
Licensed Health and Life Agent  
Insurance  
Used the software for: Less than 6 months

### "They do not deliver as promised on advertising for multiple state companies."

January 25, 2019

1.0

They did not do the one thing that I hired them to do so, yea not good at all only a wast of my time. I was very time consuming too.

Pros

I did not care about the software my only expectation was being listed in YP.com in 12 states. they did not do that for me.

Cons

I do not care about the software. I have that all handled.

Review Source

Response from Thryv

February 5, 2019

Good day, Kevin - The satisfaction of our clients is paramount to us here at Thryv. We hate to know that you are dissatisfied with the service received. I've reached out to the Sales Director and the Executive Care Team member that spoke with you today. The representative advised that the matter was discussed at length and that they are waiting for your go-ahead to proceed with the fulfillment of your program and services. Thank you for allowing us to assist you with this matter. - Ed

DP

David P.  
President  
Building Materials  
Used the software for: 6-12 months

### "Still figuring it out"

October 6, 2020

3.0

None so far, we expected to generate business but has not at this point

Pros

We really don't use it that much and it is not the best fit

Cons

It is not really a match for us Still trying to work on that

Review Source

Response from Thryv

October 7, 2020

Hi David, we definitely want Thryv to be a good fit for you and your business, which is why we provide free and unlimited 24-hour support. We want you to get the most out of your investment, so please give our support line a call at 844-998-4798. We also have a Facebook group for our clients High-Thryver's https://www.facebook.com/groups/highthryvers. You can join this group and collaborate with other clients to see how Thryv is working for them. We also have live events where we let you know about the newest updates and tips on how Thryv can benefit your business. - Gabe

MW

Matthew W.  
Owner  
Veterinary  
Used the software for: 6-12 months

### "A one stop shop!"

May 31, 2019

5.0

Thryv has been amazing for our business, we have everything we need to manage our business in one easy to use location.

Pros

How everything we need is integrated into one easy to use location.

Cons

I would like to see some task management features but it's not a deal breaker for us and I hear there is an update in the works for that in the future.

Review Source

JA

Jonathan A.  
Business Manager  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Does the job"

June 7, 2019

4.0

Absolutely worth the cost and the fact that it’s one of the few softwares that doesn’t require a 12 month contract, I do recommend it.

Pros

\-ease of set up -client profile -intergration to website is easy

Cons

\-no square payment -average customer service -ability to customize needs limited

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Gingr](https://www.capterra.com/p/136469/Gingr/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/)

Reason for choosing Thryv

Shorter contract

Review Source

TC

Todd C.  
DJ  
Entertainment  
Used the software for: Less than 6 months

### "Happy with the software "

August 31, 2020

5.0

Customer service was fantastic, easy to set up, easy to use.

Pros

It helped me stay organized, I can take payments online, very easy to use

Cons

The calendar could be a little more user friendly, I feel that's the most difficult feature

Reason for choosing Thryv

Salesmen

Review Source

Response from Thryv

September 11, 2020

Hi Todd, it is great to hear that you can stay organized and receive payments easier with Thryv. We value your feedback, and we are open to hearing your ideas. In your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. You can leave suggestions and follow for updates. - Gabe

GH

Gabbi H.  
President  
Consumer Goods  
Used the software for: Less than 6 months

### "\[SENSITIVE CONTENT HIDDEN\] and The Thryv Team"

October 9, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\], I just wanted to thank you so much for following through with this project . You and your team understood everything I was looking for and delivered... thank you again!

Pros

User friendly and very exciting features

Cons

Not sure as yet have to use more of it . I'm not vert tech savvy

Review Source

Response from Thryv

October 16, 2020

Hi Gabbi, we are just as excited to have you as a client as you are about using Thryv! You might not be tech-savvy right now, but with the help of our Thryv Service Specialists and our 24-Hour Thryv Support line, you will be an expert in no time. - Gabe

JC

Jennifer C.  
Founder Executive Pastry Chef  
Food & Beverages  
Used the software for: Less than 6 months

### "Not Impressed"

April 25, 2022

3.0

Business concerns discussed with a Thryv Success Specialist, end with recommended DIY resources!?

Pros

Hard to write about product that's not functioning as it was designed.

Cons

Ease of setup for campaigns, appointments, calendar, landing page, etc. Customer support directs you to watch videos!

Review Source

Response from Thryv

April 26, 2022

Hi Jennifer, I am sorry to hear about your experience with Thryv was not the best. If you don't mind, could you send an email to gabriel.vasquez@thryv.com? We value feedback and would love to hear about your experience in more detail.

SnW

Sandra nLove W.  
Executive  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Best Marketing Team and Tool"

December 23, 2020

5.0

Love it. \[SENSITIVE CONTENT HIDDEN\] are fantastic. Professional and Friendly

Pros

It was easy to use. Simple, impactful and useful

Cons

It Needs more automation or more agents to help get stuff done

Review Source

Response from Thryv

January 4, 2021

Hi Sandra, thank you for this review, we truly appreciate it! We are excited to hear that Thryv is easy for you to use and you are making an impact. We are always continuing to evolve and want to make sure we are here when you need us. Feel free to call our 24-Hour Thryv Support line at 844-998-4798. Our Thryv Service Specialists are ready to assist. - Gabe

JN

Jennifer N.  
Owner  
Maritime  
Used the software for: Less than 6 months

### "MDK Marine On Thryv"

August 17, 2018

4.0

I get a lot of views but no click throughs Or sells.

Pros

I like the ad’s that are made to post on my social sites. Easy contact setup. Stimati the guy who sold me the service and that there are many benefits of using Thryv.

Cons

You don’t make or boosts my ads two times a month like promised and have emailed support a few times and no answer back. There are items that have still not been resolved.

Review Source

Response from Thryv

August 23, 2018

Update 8/23: Hi Jennifer, I was very happy to be notified that our Executive Care Team was able to speak with you and address and resolve all concerns to your satisfaction. Thank you for allowing us to do so and for choosing to remain a valued Thryv client! - Ed Hello Jennifer - This is not the experience we want any of our valued clients to have. My apologies for the lack of follow up. This matter has been escalated, and I can assure you that we'll be reaching out to you as soon as possible in an effort to address and resolve all concerns. Thanks, Ed

VR

Verified Reviewer  
CEO  
Telecommunications  
Used the software for: Less than 6 months

### "Thryve"

August 6, 2018

5.0

Pros

The integration between the CRM, Social Media

Cons

Not a full package of software tools. I would like to see the ability to create and track tickets or service related items, to do lists, projects.

Review Source

Response from Thryv

August 10, 2018

Hi - Thank you for taking the time to provide your valuable feedback. - Ed

VR

Verified Reviewer  
CEO/Owner JDog Florida East & Collegeville, Drexel Hill, Warminster Pennsylvania  
Consumer Services  
Used the software for: Less than 6 months

### "Agreed to try their services but never got off the ground because what they sold me was not accurate"

July 26, 2018

1.0

None

Pros

Nothing. Signed up and never used in the field at all because it lacked capabilities to integrate with other programs as promised.

Cons

Integration with other products, ease of use, customer service (have tried to cancel numerous times since their product does not suit our needs and they refuse) , price in comparison to other products

Review Source

Response from Thryv

July 30, 2018

Hi - I'm sorry to know of the dissatisfaction outlined regarding your experience. Product satisfaction and customer service are of the utmost importance to us. Please contact us via email at Social@DexYP.com providing your business name, address and telephone number, and I will ensure prompt follow up to address all concerns with hopes of working to resolve. Thank you, Ed

LC

Laurie C.  
Partner/Owner  
Wine and Spirits  
Used the software for: Less than 6 months

### "Small business big marketing"

February 20, 2023

5.0

Sales rep, \[sensitive content hidden\] is INCREDIBLE

Pros

It presents a small business in a big business way! Saves time, money and represents us beautifully

Cons

Still trying to figure some things out but thankfully there is support

Reason for choosing Thryv

\[sensitive content hidden\] made the transition easy and worked with us through the process

Review Source

Response from Thryv

February 27, 2023

Hi Laurie, thank you for your review. We are glad to hear that Thryv is helping you save time and money. We understand there can be a lot to learn with the software, if you ever need assistance please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

CR

Carlos R.  
Automotive Window Tint  
Automotive  
Used the software for: Less than 6 months

### "The best program I’ve used for my business "

June 14, 2021

5.0

Very good software it helps me keep organized and know what o got planned for the day

Pros

The google reviews, and the appointments reminders

Cons

I don’t have anything bad to say about thryv

Review Source

Response from Thryv

June 15, 2021

Hi Carlos, thank you for your 5-star review! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

VR

Verified Reviewer  
Manager  
Furniture  
Used the software for: Less than 6 months

### "Thryv Review"

December 28, 2018

5.0

i can say that i really like thryv in overall!!!

Pros

I really like the whole software, i like that now in times people prefer to text instead of talking and having a whole conversation, so this software helps us to reach to our customer even if they are busy or at work, i like that we can engage with responses quicker and multitask at a time.

Cons

the only thing that i feel it can improve is on the campaigns, they are a little complicated to work on,

Review Source

Response from Thryv

January 31, 2019

Hi - Be assured that we're continuously working to improve upon the Thryv experience. It's great to know how satisfied you are with the software! Thank you for choosing to allow Thryv to help your business! DexYP

MH

Melissa H.  
Office Manager  
Retail  
Used the software for: Less than 6 months

### "Awesome!!"

January 3, 2020

5.0

We are finally on social media and our website's are amazing. Thanks to Thryv!!

Pros

Very easy to use. It's fun and very easy to navigate.

Cons

Nothing!! The software is very user friendly. I have had no issues!!

Reason for choosing Thryv

The sales man was great and he sold us on the social media and website design. Considering we did not have one for either of our businesses. It's easy and effective. Would recommend to anyone who needs the support of a company who knows exactly what they are doing.

Review Source

Response from Thryv

April 17, 2020

Thanks, Melissa! I'm happy to hear you're loving Thryv! Let us know if you have any questions, comments or concerns! We're here to help.

MT

Mike T.  
owner  
Consumer Services  
Used the software for: 6-12 months

### "Thryv review"

June 11, 2019

5.0

Pros

I like the ease of use and myriads of functions. ie being able to schedule with clients, dispatch, review client history and receive payments directly from one application.

Cons

Limited plans available for number of users. Wish they had a 5 user option.

Review Source

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