# Page 15 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Thryv the right Marketing Automation solution for you? Explore 505 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156926/Thryv/reviews

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Thryv

4.2 (505)

[View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Thryv

## Showing most helpful reviews

Showing 351-375 of 505 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Maurice L.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Great features for the price"

June 11, 2019

5.0

Overall it's ability to keep track of customers and pending invoices was a great benefit.

Pros

With the multiple accounts that I have. I love its ability to keep track of pending invoices

Cons

There were some issues when issuing an invoice directly from an existing estimate.

Review Source

JS

Janeene S.  
CEO, Owner  
Consumer Services  
Used the software for: 6-12 months

### "New User - LOVE it!"

February 4, 2021

5.0

Pros

Easy to use and saves me time. Allows for collaboration and automation.

Cons

I would like to be able to add more photos when posting content to IG. Only the 1st photo loads. Also, when content is generated for our company, we still need to post to ALL channels ourselves.

Review Source

Response from Thryv

February 5, 2021

Hi Janeene, thank you so much for your kind review. We are glad to hear that Thryv is easy to use and helps your business. Thryv is always evolving and will continue to make enhancements to our software. If you would like to stay up to date on the latest news, you can follow the topics in your Thryv Dashboard. If you ever need assistance, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Sheryl N.  
Real Estate Sales Associate  
Real Estate  
Used the software for: Less than 6 months

### "Very pleased customer"

August 9, 2018

5.0

My sales agent is amazing , and the support I've received from him as well as the team has been stellar. Very professional, thorough and patient. He always reaches out to me when there's an update or something new to share.

Pros

Easy to use, and to share with clientele. The exposure it gives my business!

Cons

No complaints. I've been using THRYV (the basic plan) for 3 months now and love it.

Review Source

Response from Thryv

August 10, 2018

Hello Sheryl, It's awesome to know how Thryv is helping your business. Customer service is of the utmost importance to us here, so it makes me smile to know that we're providing you the best support possible. Thank you for being part of the Thryv family! - Ed

NG

Nancy G.  
office manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Thryv review"

June 23, 2020

5.0

I am very pleased we implemented this in our office. It has helped the front staff communicate with our patients more effectively and promptly.

Pros

We are in better communication with our patients.

Cons

Maybe allow more wording on the text feature.

Review Source

Response from Thryv

June 29, 2020

Hey Nancy, thanks for the feedback. I'm glad you've been enjoying Thryv! I hear you about the SMS thing- unfortunately, due to SMS message industry restrictions, we're unable to extend the 160 character limit for text messages. Keeping the character limit ensures that the message is not broken up into multiple messages, so to best control how the text message is delivered to the recipient, we adhere to the industry standard 160 character limit. Hope that makes sense! -Chandlor

OS

ORLANDO S.  
PRESIDENT  
Entertainment  
Used the software for: 2+ years

### "Thryv review"

February 15, 2019

5.0

Pros

Notifies of messages right away on inbox.

Cons

The only thing I have an issue are the emails of the calls received.

Review Source

TH

Tiffany H.  
Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Best Customer Service!"

April 20, 2021

5.0

They have really made our online presence easier to update and customize, along with social media.

Pros

It is easy to use and the customer service is always helpful and available.

Cons

No integration with Quickbooks desktop products.

Review Source

Response from Thryv

April 22, 2021

Hi Tiffany, thank you for your kind words. Our team is always here to help and available 24-Hours when you call into our free Thryv Support line. Whenever you need assistance you can use our chat feature or call us at 844-998-4798. - Gabe

Paul S.  
Real Estate Agent  
Real Estate  
Used the software for: Less than 6 months

### "Great!"

March 14, 2019

4.0

being able to reach a certain group of people to get what they are looking for had been great.

Pros

I really like the functionality of this software and how for me it is pretty easy to use. The support team is pretty awesome and helpful. I like being able to communicate with all of my clients through here. Its great for marketing and its simple. I use it through my job

Cons

I do feel like the cost is a bit up there but it does deliver results.

Review Source

Response from Thryv

May 7, 2019

Hello Paul, It's great to know that you enjoy using the different features that Thryv has to offer. Thank you for being a valued client! - Ed

Katie H.  
Founder  
Education Management  
Used the software for: I used a free trial

### "Great Features but Over My Head"

March 5, 2019

4.0

Pros

Thrive was attractive because I needed something that managed me - Business founder/principal/doer of all aspects-- in the areas of organizing outreach campaigns as well as invoicing, but I don't think I could use the features efficiently together. Had 2 customer service calls and both were very helpful.

Cons

I was in over my head and did not stick around long enough to engage Thryv with enough aspects of my business for it to be worthwhile.

Review Source

Response from Thryv

May 7, 2019

Katie, Thank you for giving Thryv a shot. We greatly appreciate it. We hope to have you back as part of the Thryv family in the near future! - Ed

Cody W.  
Independent Business Owner  
Music  
Used the software for: Less than 6 months

### "Thryv--Great Platform For Getting Your Business Out There"

November 21, 2018

5.0

My music teaching business has increased for the better because of Thryv. Thryv has helped me increase my presence online and that has led to customers at least five fold.

Pros

I love the way Thryv services are all bundled in one screen--one application. You don't have to have multiple applications for scheduling services, coupled with apps where you can put your business online (like on Yelp, Yahoo, and Google). I like the ease and the price of options that are available with this software. Your customers will be able to see reviews on your business, book appointments and sometimes buy items right from the pages Thryv helps create.

Cons

The price was a bit high but for the money it is very good. I just ran out of funds to continue affording it.

Review Source

Response from Thryv

December 13, 2018

Greetings Cody, It's great to know how Thryv helped your business excel and grow your customer base. We can't thank you enough for taking the time out of your busy schedule to provide your review. - Ed

GC

Geoff C.  
President  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great website"

June 1, 2019

5.0

My experience with Thryv has been excellent. Their follow up and support has been great.

Pros

My website looks very professional. The back office is very user friendly.

Cons

Learning how to make more changes myself instead of using support.

Review Source

MA

Michelle A.  
OWNER  
Construction  
Used the software for: 6-12 months

### "Only wanted a WEB page"

October 18, 2022

5.0

Love your customer service and your employees- OUSTANDING group of people.

Pros

Your employees are great, knowledgeble, friendly and helpful BUT your product was way more than what I wanted and we recieved ALOT of trash email.

Cons

Nothing really just no what I was wanting way more high tech than I needed.

Review Source

Response from Thryv

October 20, 2022

Hi Michelle, thank you for shouting out our team here at Thryv. We do apologize if there was any communication, if you would like to speak further, you can send an email to gabriel.vasquez@thryv.com. - Gabe

SL

Scotty L.  
MarrIage & Family Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Sympathetically Vibing & Thryving"

August 10, 2022

5.0

Highly recommend

Pros

Ease of use, A+ customer service and use on all platforms of phone, pad & computer

Cons

Have not come to any CONS as of this time

Review Source

Response from Thryv

August 12, 2022

Hi Scotty, thank you so much for your review and for choosing Thryv. If you ever need assistance or a refresher, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

SL

Steven L.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "did not get much for my money"

April 11, 2019

1.0

very unsatisfactory lots of promises, few results, I would not recommend them,

Pros

software program with Leeds was not fixed

Cons

The Leeds never worked right after explaining my dilemma to my Business Adviser my calls/emails never returned neither her supervisor' It took me 2 weeks to realize I was ripped off, the lesson in life never believe promises

Review Source

Response from Thryv

May 7, 2019

Hi Steven, The satisfaction of our clients is of the utmost importance to us here at, Thryv. I can assure you that we take matters of this nature very seriously. We'll be reaching out to you as soon as possible to address the concerns outlined in your review. Thank you, Ed

DC

Darron C.  
CEO  
Computer Networking  
Used the software for: Less than 6 months

### "Productivity Increase"

May 12, 2020

5.0

I am now able to provide communication options to my customers and manage leads through one software instead of using multiple methods.

Pros

Thryv is making my business more efficient . My clients have a portal to request appointments and make payments easily with this software. Still learning more of that software's capabilities.

Cons

I wasn't able to move my client list over easily on my own due to my lack of Excel experience but my Thryv trainer took care of it like a pro.

Review Source

JB

Juan B.  
Sole Priertor  
Construction  
Used the software for: Less than 6 months

### "Swiss army knife of Apps"

June 27, 2020

5.0

Its been great!. Its helped my busisness grow

Pros

I had 4 differents apps to run my busisness.Now with Thryv all is need 1! Im much organized, better tract of my customers, and a more professional prensentation to send out estimates/quotes

Cons

Its a lot to take to in, and the navigation for me, (im old) is a bit complicated. Sometimes it doesnt load

Review Source

Response from Thryv

June 29, 2020

Hi Juan, thanks for the review! I'm happy to hear you've found our features to be helpful! I know adapting to a new software can be overwhelming, please never hesitate to reach out to our Demand Team for help on all things feature-specific at 844-998-4798! -Chandlor

Ronni W.  
Professional Groomer  
Consumer Services  
Used the software for: Less than 6 months

### "Very good customer Service"

February 15, 2019

5.0

the customer service is wonderful

Pros

I am able to navigate it wonderful, I can get all my work done in one place

Cons

it's fine for me, I am at ease with their software

Review Source

MR

Matt R.  
Owner  
Construction  
Used the software for: 6-12 months

### "Thryv all the way!"

May 8, 2020

5.0

The customer service is INSANELY good! I had a question, and they immediately jumped on a zoom call with me to figure it out.

Pros

Everything! Literally. It has so many powerful tools rolled into one central location. That can’t be beat! No logging in and out and in and out. It’s all right here.

Cons

That’s a hard one. Right now, I don’t have a least favorite feature. I also know, I can make suggestions and they will help me figure it out.

Review Source

Response from Thryv

May 11, 2020

Hey Matt! I'm so glad to hear you're loving Thryv! Please let us know if there's ever anything you may need or have questions about. Thanks for the feedback! -Chandlor

KS

Kurt S.  
Coach, Consultant  
Management Consulting  
Used the software for: Less than 6 months

### "Thryv review - it's all good!"

June 7, 2019

5.0

Thryv helps me with announcements and email campaigns and provides a common place for clients to communicate with me. As noted above, I have many programs and services combined into one platform - very convenient.

Pros

I like that Thryv combines in one platform many programs and functions I use separately, such as email, CRM, invoicing, mail campaigns. That makes it much easier to do business; I have everything in one place and it's all on my computer or phone or tablet. In a word, convenience.

Cons

Have not found anything not to like yet - just still getting to know all the features.

Review Source

MS

MikelAn S.  
Office Manager  
Automotive  
Used the software for: 6-12 months

### "Excellent Customer Service & Follow up"

February 11, 2022

5.0

Excellent. Seriously- It does exactly what I need it to.

Pros

I love the automated social media, the automated & organized listings and that when I want to update the website that is usually pretty simple to do myself,

Cons

I have yet to figure out a method of use that aligns with the way our services are done. As an automotive restoration & repair facility our tickets are never "tidy," so that's been the only real reason I haven't implemented that particular part of the software.

Review Source

Response from Thryv

February 14, 2022

Hi MikelAn, thank you for your review. We would like to work with you one on one, if you could, can you please send me your account to gabriel.vasquez@thryv.com? I would like to send this to our team so they can assist us further. - Gabe

JA

Joe A.  
President  
Furniture  
Used the software for: Less than 6 months

### "STill on the fence"

December 5, 2019

4.0

Oversold and under delivered. the customer help team is not very knowledgeable. We have to do too much research for them. ugh :(

Pros

Ease of use. The fact that it is cloud based.

Cons

Inability to adapt to our individual use

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

Cloud service and overall benefit

Review Source

Response from Thryv

April 17, 2020

Thanks for the review! Sorry to hear you're not fully satisfied. We'd love to help you out. Please reach out to Client Care by calling 844-339-6334!

KT

KIMBERLY T.  
COMPANY OWNER  
Construction  
Used the software for: 1-2 years

### "ALL IN ONE PLACE"

February 15, 2019

4.0

Pros

Thryv allows you to do everything from one place, which is convenient and time saving. If you have questions, you have 4 options at your command to get answers. The support center keeps you up to date with any changes The phone app is a must, so you don't miss a thing.

Cons

In the past, sometimes when they upgrade or make changes to the software, certain functions did not work.

Review Source

TP

Thomas P.  
President  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Thryv is a very good product"

November 20, 2023

4.0

Pros

Easy to use and helps keep things organized

Cons

There are times certain parts of the software go down

Review Source

Response from Thryv

November 27, 2023

Hi Thomas, thank you for your review, and feedback, and for choosing Thryv. - Gabe

KJ

Ken J.  
owner  
Automotive  
Used the software for: 6-12 months

### "Thryv is holding my inbox hostage"

November 2, 2018

1.0

Pros

nothing. too many features to easily understand

Cons

I cancelled Thryv and now all of my inquiries from my website cannot be answered.

Review Source

Response from Thryv

December 7, 2018

Update 12/7: Ken, Thank you for allowing Christy, in our Executive Care Dept, the opportunity to contact you and address your concerns. - Ed Hi Ken, Thank you for reaching out to us regarding the outlined matter. Our Executive Care Team will be reaching out to you to address all concerns. - Ed

KC

Kathy C.  
Leasing  
Real Estate  
Used the software for: Less than 6 months

### "Great for Our Small Business"

December 19, 2018

5.0

The pros definitely outweigh the cons with this program. I say at least once a week, "Man, I just really love Thryv". Seriously recommend.

Pros

We use the calendar and client list the most. We also like seeing our current FB ads in the Social Content part. We also love being able to send and receive text messages using our business landline. VERY convenient for us and our customers. Phone app is nice too because I check my upcoming appointments from anywhere.

Cons

The cost for the ads running. Our rep said it will take a couple months to see a difference, but we don't seem to be reaching many prospective clients yet with those ads.

Review Source

Response from Thryv

January 30, 2019

Hi Kathy, Thank you very much for the glowing review and recommendation. It means a lot to us when we hear how satisfied a client is with Thryv! - Ed

TG

Toby G.  
Marketing Director  
Automotive  
Used the software for: Less than 6 months

### "They will lie to you!"

July 24, 2019

1.0

Beware Thryv! They will lie to you and rip you off! Don't do business with them! They told me that the advertising budget was adjustable after three months but then when I tried to adjust it after three months they wouldn't let me.

Pros

I don't like anything about the software

Cons

The leads are terrible and the customers that we get from the leads spend very little money

Review Source

Response from Thryv

July 29, 2019

Hi Toby, Client satisfaction means the world to us, so it's definitely a concern when we hear that a client is not happy with the results of the software. We'll be reaching out to you as soon as possible to discuss your concerns and addressing in detail. Thank you, Ed

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