# Page 16 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Thryv the right Marketing Automation solution for you? Explore 505 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156926/Thryv/reviews

---

Thryv

4.2 (505)

[View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 16 - Reviews of Thryv

## Showing most helpful reviews

Showing 376-400 of 505 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jeffrey M.  
Managing Director  
Accounting  
Used the software for: Less than 6 months

### "Awesome platform"

January 11, 2020

5.0

This platform rocks. It has greatly improved my on-line presence.

Pros

The platform is so easy to use and the features are unmatched

Cons

the six month commitment was my only hesitation.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

ease of use and a lot more features

Review Source

Response from Thryv

April 20, 2020

Hi Jeffrey! Thanks for the awesome review! Let us know if there's ever anything you need help with or have questions about! We're here to help! -Chandlor

SM

Steph M.  
Admin Asst.  
Computer & Network Security  
Used the software for: 6-12 months

### "Review on Thryv"

January 30, 2019

3.0

Overall I would say it is an okay experience. Like I mentioned, a pro is the fact that I can text our client and it makes it super easy to communicate.

Pros

The fact that you can text the client and send a payment link.

Cons

It tends to be a little slow, the phone app is not that pleasant to use.

Review Source

Response from Thryv

February 11, 2019

Hi Steph, Thank you for choosing to allow Thryv the opportunity to help your business grow and compete in this digital age! - Ed

EM

Eric M.  
President  
Accounting  
Used the software for: 6-12 months

### "Great Product"

September 22, 2020

5.0

Pros

It is a great software/management system for all of my needs

Cons

I at times struggle with posting content to social media.

Review Source

Response from Thryv

September 25, 2020

Hi Eric, thank you for your feedback. If you ever need any assistance with your social media, please call into our free 24-Hour Thryv Support line at 844-998-4798. One of our Thryv Service Specialists is available and ready to assist. - Gabe

EE

Ehsan E.  
Owner  
Environmental Services  
Used the software for: 6-12 months

### "Thryv review"

June 7, 2019

5.0

Very happy with staff and service

Pros

Easy to use for me and my customers plus frinldy customer service

Cons

Some of the functions doesnt work very well on cellphone

Review Source

DP

David P.  
Owner  
Machinery  
Used the software for: Less than 6 months

### "Run away"

November 12, 2019

1.0

They lied about what they could provide. I was told that I would receive 30 leads a month I didn’t receive even close to that. If you are reading this run away they will just take your money and not let you out of your contract. They will give you the runaround.

Pros

Nothing. It sucked pretty badly. The name is opposite of what they do

Cons

Everything even the color scheme suck about the company

Review Source

Response from Thryv

April 17, 2020

Hi David. I'm so sorry to hear you're dissatisfied. I've located your account and sent your concerns to client care escalations. We want to remedy this situation ASAP and am so sorry for all misunderstandings.

FA

Floyd A.  
owner  
Utilities  
Used the software for: Less than 6 months

### "Old Guy marketing"

March 27, 2020

5.0

Pros

I'm using Thryv to help me adapt my very small business marketing to social media marketing. Being in my early 60's I'm not exactly technologically up to date (I started learning to market small businesses when newspaper and Yellow pages ads were critical). Thryv's service and training staff have been patient, understanding and helpful, even when I have been impatient.

Cons

Thryv's business categories reflect a lack of understanding of the value of concise business categories, at least within the Waste Industry. Even Yellow Pages business category research might help.

Reason for choosing Thryv

They would have entirely too much control

Review Source

Response from Thryv

April 20, 2020

Hi Floyd! Thanks for your helpful review! I wanted to let you know that I've reached out to our Customer Service team regarding your business categories concern. They will be following up with you! If you have any other questions or concerns, reach out to us anytime! -Chandlor

MJ

Mary J.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review"

October 30, 2020

5.0

Great

Pros

Easy to navigate and user friendly . Need more links

Cons

Not that customer friendly need more links

Review Source

Response from Thryv

November 2, 2020

Hi Mary, thank you for your review. I am glad that Thryv is easy to navigate for you and your business. Any time you need assistance, please call our free 24-Hour Thryv Support Line. They will be able to help you with any questions or concerns. - Gabe

DL

Derek L.  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Great software "

February 12, 2019

5.0

Pros

This software is professional and makes it easy to do business. If you are looking for a simple but professional software to run your business this is it.

Cons

Not 100 percent customizable but it still works well

Review Source

Response from Thryv

March 28, 2019

Hi Derek, It's great to hear the all-in-one software built for small business, Thryv, is performing as designed. Thank you so much for sharing! - Ed

SG

Shane G.  
Owner  
Construction  
Used the software for: Less than 6 months

### "What's the point"

August 12, 2018

3.0

Throwing money away

Pros

That it was supposed to put my business info on line

Cons

The fact that it took a month after signing up for me to get shown what/how to use it. And even longer for all my stuff to be activated Iv still not had my meeting and have no clue what I'm even paying for which I'm putting a stop to payment untill I get answers

Review Source

Response from Thryv

August 17, 2018

Update: Hi Shane, Thank you so much for allowing our Executive Care Team the opportunity to reach out to you and resolve your outlined issues. - Ed Hi Shane, The satisfaction of our clients is of the utmost importance to us. My apologies for your dissatisfaction up to this point. Be assured that this matter was escalated for prompt follow up and call back. All concerns will be addressed and resolved. Thank you, Ed

VR

Verified Reviewer  
founder  
Internet  
Used the software for: I used a free trial

### "Refund lies told "

November 21, 2019

1.0

I was told if my team is not happy after few weeks of trying the software I can cancel anytime. I am now requesting cancellation and they still giving me the run-around. I have made it clear that if I don't get a refund I will file a complaint with the bank "fraud" claim.

Pros

The software is from a 3rd party vender. Liked nothing

Cons

your product is labeled from 3rd party total scam

Reason for choosing Thryv

I was told by one of the sales people this is the best product for all social media needs. TOTAL LIE ... I am in the software technology business myself \[SENSITIVE CONTENT HIDDEN\]. I have instructed my legal council to write a formal complaint and request full refund.

Review Source

Response from Thryv

April 17, 2020

Hey there! I'm sorry to hear you weren't satisfied with our services. If this issue has still yet to be fully resolved, please go to https://www.thryv.com/contact-us/and in the "Select Department" section, choose "Customer Service". I hope this problem has been remedied for you! Let us know. Thank you!

rH

ryan H.  
ceo  
Construction  
Used the software for: 6-12 months

### "great econimical option"

January 6, 2020

5.0

very smooth transition very helpfull customer service..

Pros

the software has many features of much more expensive services, all wrapped up into one easy to use software

Cons

I really have not come to dislike any features, although i suggest that they form the software to meet the needs of more of the niche markets, like Us , we make grave stones..although we have been able to adapt it well

Review Source

Response from Thryv

April 20, 2020

Hi Ryan! Thanks for the awesome review! If you have any questions in the future, please don't hesitate to reach out! -Chandlor

RN

Russ N.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Thank you Thryv!"

November 16, 2020

5.0

The online experience with Thryv has been fantastic. My business has really taken off since I started with Thryv.

Pros

Most of it is a pretty easy software to use to help run my company.

Cons

Some parts are a little difficult to understand and implement, like the automated emails and the myriad templates.

Review Source

Response from Thryv

November 18, 2020

Hi Russ, thank you for your review and feedback. Remember, anytime that you need assistance, feel free to call our 24-Hour Thryv Support Line, and our Thryv Service Specialist will be ready to assist. - Gabe

IF

Ivonne F.  
Sole Proprietorship  
Accounting  
Used the software for: Less than 6 months

### "Great Customer Service"

April 29, 2021

5.0

Great! All customer service reps. go beyond their limit

Pros

I like that I can schedule, create invoices, receive payments and send out notifications to my clients.

Cons

That promotions are not sent to all my clients at once

Review Source

Response from Thryv

April 30, 2021

Hi Ivonne, thank you for taking the time out of your day to leave us a great review. We are excited to hear that you can use Thryv's features to interact with your clients on a whole new level. Whenever you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

rS

regis S.  
Financial Advisor  
Financial Services  
Used the software for: Less than 6 months

### "RJ Strauss - Thank you!"

June 9, 2020

5.0

It has been a very easy process.

Pros

I love the scheduling features and the automated reminders that are sent to my clients. It has helped my no show number to decrease exponentially.

Cons

I do not have any cons as of right now. It has been easy and helped my business.

Review Source

Response from Thryv

June 15, 2020

Hi Regis! It's great to hear you and the team at Mutual of Omaha have been enjoying Thryv! If you ever need assistance, have questions or concerns, don't hesitate to reach out. Our Customer Support team is awesome and always ready to help. Thanks for the review! -Chandlor

Rodney Thomas Earl D.  
President  
Consumer Goods  
Used the software for: Less than 6 months

### "Fast Tracking made easy"

October 12, 2018

5.0

We were not seen, which in 21st century terms means we are not a business, which mean no respect, consideration acknowledgment etc. THRYV took us to the social media promise land overnight

Pros

That it works, keeps us relevant allows us to be empowered

Cons

Nothing negative about it can be said, we are pleased with the learning curve

Review Source

Response from Thryv

November 19, 2018

Rodney, The social media promise land is definitely where we want you to be! We're excited to hear how great Thryv is working for your business. Thank you so much for sharing! - Ed

VR

Verified Reviewer  
Freelance  
Internet  
Used the software for: Less than 6 months

### "Lo ideal para administrar tu negocio"

November 1, 2022

4.0

Pros

Me fascina el potencial que posee el software en lo que respecta a literalmente automatizar cada funcion de tu negocio, lo cual es un gran ahorro de tiempo.

Cons

Las integraciones suelen aveces ser un tanto engorrosas, el resto, no hay ningun problema realmente.

Review Source

Response from Thryv

December 16, 2022

Hey there, thank you so much for your review and feedback. If you ever need assistance, please let us know! - Gabe

MM

Meredith M.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Thryv makes it easy"

December 17, 2018

5.0

Set up was easy and good, some hiccups after set up trying to get all the social media set up. Took a lot longer than expected

Pros

We have been able to better manage social media and our customer relations database with Thryv.

Cons

I think customer support should be a bit better at their job

Review Source

Response from Thryv

January 30, 2019

Greetings Meredith, We are indeed very proud of the social media and customer relationship management features of Thryv. It's great to hear how you've been able to successfully use these features to help with the daily operation of your business. Sorry to hear of roadblocks encountered when needing support as that's definitely a key aspect of Thryv that we focus on. If assistance is needed in the future, please don't hesitate to email us for prompt follow up at support@thryv.com Thank you, Ed

KT

Kate T.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Business Management"

August 25, 2020

5.0

We are very happy with the Thryv software and the team.

Pros

This software is great for our company as it took various aspects such as scheduling, customer outreach, social media, and contacts and put them into one program.

Cons

Their social media presence for our company doesn't quite capture our message as it is a lot of articles and stock pictures, but we have been working with them to try and better this aspect.

Switched from

[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

Thryv offered more services than GoDaddy for a better price

Review Source

Response from Thryv

August 31, 2020

Hi Kate, I am excited to hear that you are enjoying Thryv and the features that it provides. We are always looking to make Thryv even better, and appreciate your feedback! - Gabe

SH

STACY H.  
Customer Care  
Consumer Services  
Used the software for: Less than 6 months

### "THRYV REVIEW"

June 11, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\] our representative is so helpful. She immediately answers any questions I have.

Pros

I like that i can send reviews to customers, the phone calls are recorded and the customer portal. I have had one customer try out their portal and they loved it and found it very easy to use.

Cons

I don't know yet. I haven't worked with it long enough.

Review Source

Response from Thryv

June 15, 2020

Hey Stacy! It's so great to hear both you and your customers are enjoying Thryv! If you ever have any questions or comments, let us know! -Chandlor

JV

Joe V.  
Owner  
Environmental Services  
Used the software for: Less than 6 months

### "Great "

January 12, 2021

5.0

Good

Pros

Internet access moving up in ranking....

Cons

Cannot delete mistake on tax rate in invoice

Review Source

Response from Thryv

January 22, 2021

Hi Joe, thank you for your review. We are glad to see that your online presence is growing. If you ever need assistance on invoices, please feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe

SS

Sid S.  
president  
Plastics  
Used the software for: 6-12 months

### "Don't do it"

November 19, 2018

1.0

Total waste of money, if they were sure about themselves they wouldn't have you sign a contract and get you stuck with it for a year, they know they you won't stay with them so they like to rip you off as much as possible, if you have already signed a contract like me and did not get any result and don't want to continue, contact them IN WRITING and cancel it before the year of getting ripped off is over, otherwise, you're automatically in for another year of wasting money.

Pros

Absolutely nothing likable about this deal !

Cons

The whole deal from head to toe was a rip off plan!

Review Source

Response from Thryv

November 27, 2018

Hi Sid - We hate to know that you feel this way. Thryv is our premier product and we fully support it and the benefits it offers to small businesses. We'll be reaching out to you to discuss your concerns with hopes of addressing and resolving the matter. Thank you, Ed

MG

Matthew G.  
Marketing  
Facilities Services  
Used the software for: Less than 6 months

### "Helping Us Grow"

July 1, 2020

4.0

We like it and believe it will enable our business to grow.

Pros

Software is both easy to ease and offers excellent customer support. Very streamlined and innovative.

Cons

There are a lot of functions and ways to use the software, which can be a lot to begin with for anyone.

Reason for choosing Thryv

It had everything we needed.

Review Source

Response from Thryv

July 7, 2020

Hey Matthew! We appreciate your feedback and are so happy the team at G&B Environmental is enjoying Thryv! Please let us know if you ever have any questions, concerns or more feedback. We're all ears! -Chandlor

MW

Marissa W.  
Office Manager  
Medical Devices  
Used the software for: 6-12 months

### "Never would I ever"

February 5, 2019

1.0

Nothing was working the way we were hoping. Had 3 people at the same time from Thryv come in to show me again how to use the program. They didn't even know how to get many aspects to work, had the service techs on the phone they were confused and couldn't help. Thousands of dollars for a good idea that doesn't work. I would never recommend this company.

Pros

Seems like a good idea. Many different features that sound like it would make your work day easier.

Cons

Absolutely everything. Nothing has worked.

Review Source

Response from Thryv

February 11, 2019

Marissa - I'm greatly sorry to hear that expectations weren't met. The experience outlined is definitely not indicative of Thryv functionality and the support that we offer our valued clients. This matter has been escalated for research and you will be contacted as soon as possible to address all concerns. Thank you, Ed

DG

Derek G.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good experience and interface"

September 28, 2018

4.0

Pros

The ease of use and the all inclusiveness of the application.

Cons

The social media posting is not very useful. The generated post are very generic and have very few categories to choose from. If I took the time to create my own posts it would serve its purpose a little better though. That is why I still gave it 4/5 stars on usefulness.

Review Source

Response from Thryv

October 3, 2018

Hi Derek, Your feedback helps as we strive to make Thryv the top choice for small business software on the market. Thank you, Ed

VR

Verified Reviewer  
Credit Repair Specialist  
Management Consulting  
Used the software for: Less than 6 months

### "Very Reasonable"

February 5, 2019

5.0

AWESOME!

Pros

Not everyone has a lot of money starting out to grow their business. This program is budget friendly with the same results as the "big league" companies.

Cons

I have only been with this company less than 1 month. Its going well so far. No issues to report.

Review Source

Response from Thryv

March 6, 2019

Hi, Welcome to the team! We know that Thryv will provide your business with the same success that it has for so many other small businesses. Thank you for your feedback! - Ed

Similar Products

Featured