# Page 18 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Thryv the right Marketing Automation solution for you? Explore 505 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156926/Thryv/reviews

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Thryv

4.2 (505)

[View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Thryv

## Showing most helpful reviews

Showing 426-450 of 505 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PF

Pam F.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great customer service"

May 10, 2021

5.0

Pros

Great customer service & training. The Thryv team finds out what is most important to you and helps you with that first.

Cons

I'm too new to say. give me more time using the system.

Review Source

Response from Thryv

May 12, 2021

Hi Pam, thank you for your review. We are glad to hear that you have started on the right foot with Thryv and our teams. We cannot wait to hear how Thryv will help your business in the future. In the meant time, if you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

NP

Nanette P.  
owner  
Consumer Services  
Used the software for: Less than 6 months

### "Awesome soft ware"

June 19, 2019

5.0

Client base is so helpful, automatic announcements and social media postings.

Pros

ease of use, invoicing and calendar features. Use app on all my devices. Clients love it

Cons

Invoices sent to clients upon booking instead of at final sale.

Reason for choosing Thryv

Seemed to be a solid product and offered all of the services i needed.

Review Source

EP

Eric P.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Rgv diesel "

May 22, 2020

4.0

Very good

Pros

It’s provides a lot of services in one.

Cons

It’s also a lot and the training is a lot

Reason for choosing Thryv

Na

Review Source

Response from Thryv

May 26, 2020

Thanks for the feedback, Eric! We appreciate your review and encourage you to take advantage of our client care assistance that's always available to you! Call 844-339-6334 or email support@thryv.com for questions, concerns and help on any features! -Chandlor

AT

Anthony T.  
Owner  
Insurance  
Used the software for: Less than 6 months

### "Innovative and Simplistic "

June 7, 2019

5.0

Pros

In this day of mobile technology, it’s critical to a man like me to have the functionality that this software offers. It is easy to use and yet quite sophisticated.

Cons

Nothing observed yet. My learning curve is increasing weekly. I really have no complaints.

Reason for choosing Thryv

Ease of use and my AWESOME rep!

Review Source

BT

Brandon T.  
President  
Accounting  
Used the software for: Less than 6 months

### "Excellent program."

June 7, 2019

5.0

We have had great use from the program as an office. Made it much easier to contact clients and track information.

Pros

Ease of use and the ability to text from a collaborative inbox for the entire office.

Cons

Import tool didn't work for our client list, so we're in the process of inputting the information manually.

Review Source

SB

Sylvania B.  
President  
Consumer Services  
Used the software for: Less than 6 months

### "THRYV Software "

July 25, 2022

5.0

It a great platform and receive professional support from business advisor when requested.

Pros

Create post ads and schedule post frequently to get visibility to user on social media platforms.

Cons

No Cons concerning software at this time to mention.

Review Source

Response from Thryv

July 28, 2022

Hi Sylvania, thank you for your review and for choosing Thryv. We are so excited to help your social media presence grow and if you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

DG

Derek G.  
Managing Director  
Oil & Energy  
Used the software for: Less than 6 months

### "Don't waste your money or time"

June 25, 2019

1.0

It is grossly overpriced for what it does. It is likely quite useful to a medium or large corporation, or possible even an eCommerce site, but for small business this is a horrible investment. AVOID THIS PRODUCT AND COMPANY AT ALL COSTS. CAVEAT EMPTOR!

Pros

They have a great sales pitch and a flashy web site.

Cons

The HORRIBLE customer support and rapid fall back to a one year contract for a product that doesn't live up to the sales pitch.

Review Source

Response from Thryv

July 3, 2019

Hi Derek, We take great pride in the customer service and support that we offer our valued clients. Please accept my apologies that we didn't meet those expectations and your satisfaction regarding your account performance. I was happy to hear that our Executive Care Team spoke with you, addressed all concerns, and resolved to your satisfaction. Thank you, Ed

PR

Paul R.  
Owner  
Accounting  
Used the software for: I used a free trial

### "No response"

October 29, 2019

1.0

Pros

I have never used the software and do not plan to. I spent over 1 hour talking to a representative and indicated I was not interested.

Cons

Contact w/Thryv was yp.com. Called person I talked to and left message asking for call. Rep promised would have a call within 24 hours. 72 hours later, no call. Rep's message said to call boss. Message had wrong phone number for boss. Got bosses number but no answer. Boss told to call next boss. Wrong number again. I give up.

Review Source

Response from Thryv

November 5, 2019

Hi Paul, I'm sorry to hear about the lack of follow up outlined in your review. That's definitely not indicative of the Thryv experience. This matter has been escalated for prompt follow up. Thank you for bringing this matter to our attention. - Ed

JT

Jeff T.  
Owner  
Building Materials  
Used the software for: Less than 6 months

### "Customer Support Is excellent"

August 30, 2022

5.0

Pros

My Tryv Support Manager is very competent. I always learn actionable information during our training sessions.

Cons

The Thryv platform is quite large. It will take some time to understand all of the options.

Review Source

Response from Thryv

September 1, 2022

Hi Jeff, thank you for your review. We are glad to hear that you are enjoying our customer support! If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe

DA

Dawn A.  
Founder  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Thryv ROI is a home run! "

January 26, 2021

5.0

The service is from \[SENSITIVE CONTENT HIDDEN\] in Sales to \[SENSITIVE CONTENT HIDDEN\] is timely and incredibly professional. And the ROI on Thryv is second-to-none. In the first month I had landed a six-figure account. The client spoke about my website.

Pros

Thryv makes an excellent product. The website is first class and the tools are second to none! Automated social media posts are incredible as are the demographics on the site visits.

Cons

N/A I have to put something in this box or it will not send.

Review Source

Response from Thryv

January 28, 2021

Hi Dawn, thank you for this great review. We are excited to hear that Thryv's features are working for you and your business. If you ever need assistance, please call our free 24-Hour Thryv Support team at 844-998-4798. - Gabe

SM

Susan M.  
Office admin  
Consumer Services  
Used the software for: Less than 6 months

### "Great Services"

December 19, 2019

5.0

Excellent service, caters to our needs

Pros

The 24 hour support and communications with my customers it provides

Cons

We had to change our website that we just built last year...

Review Source

Response from Thryv

April 17, 2020

Hey Susan! Glad to hear you're loving Thryv! We're here to answer any questions or take care of any concerns you may have. Let us know! Thanks!

FM

Frank M.  
Chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "Thryv is helping my business grow!"

June 3, 2019

5.0

I'm definitely seeing more business growth with Thryv. I have more leads contacting me and I'm able to help more people gain back their health with my services. The customer service has been great. They are very quick to respond to my emails and also make changes quickly to ensure the best experience for the customers and me. I would highly recommend Thyrv to anyone looking to get more organized and grow their business quickly.

Pros

Everything is more organized now and I have a better handle on following up on leads and keeping better stats.

Cons

I'm still learning all the features and functions of the software, so I know as time goes on I will be more effective and knowledgeable to all that the software can do.

Review Source

EL

Elizabeth L.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Thryv for Small Business"

October 2, 2018

4.0

We have solved the issue of inconsistency across all of our social media pages. We have also developed the ability to humanize our social media presence by creating our own posts. Thryv also allows us to add, change, or correct anything on our website as soon as we need to do so, which is very beneficial.

Pros

This software is pretty user friendly and offers a bunch of various features to help us facilitate/monitor customer interactions, social media engagement, online payments, and the look of our website.

Cons

There have been a few hiccups/misunderstandings in the social media sections that we have either had to work through or go around.

Review Source

Response from Thryv

November 16, 2018

Hi Elizabeth, Sorry to hear of any obstacles experienced surrounding the social media component of your Thryv. We're extremely happy to know how well the software has worked to streamline social media, payments, and website management for your company. Thank you for choosing to be Thryv client! - Ed

PC

Phil C.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "Highly Recommend-- Thryv is Incredible!"

June 12, 2019

5.0

This software allows me to reach potential customers and current customers immediately with offers and specials. The Rep is always available whenever I need anything.. I am a customer for life!

Pros

I love the text blasts and campaigns and tracking so I can see who is clicking on my offers. I see an immediate increase in business after each blast. The Rep helped put together a digital business card that links to my icecream site, Facebook, and Google. All my listings are correct --before thryv my business name was showing as the old owner's business... can not say enough about thryv !!

Cons

Nothing --the software is perfect for my needs and priced great.

Review Source

SJ

Staci J.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Just getting started"

February 3, 2022

4.0

Thryv helps with posting on social media all at the same time.

Pros

Many features are available that I don't know how to use yet. This software will be very beneficial once all features are learned.

Cons

Some of the categories or sections can be hard to find.

Review Source

Response from Thryv

February 4, 2022

Hi Staci, thank you for your review. There are a lot of features that can be overwhelming at times. But don't worry, you can call our Free 24-Hour Thryv Support line for help or a refresher. They can be reached at 844-998-4798. - Gabe

JD

John D.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Partial User"

February 15, 2019

4.0

Pros

Social content posting and phone call recordings.

Cons

Doesn't integrate with current point of sales (TSS).

Review Source

AJ

Ashley J.  
Legal Assistant  
Law Practice  
Used the software for: 6-12 months

### "Thryv"

February 15, 2019

5.0

Pros

I like that there is internal notes on clients

Cons

Calendar Layout isn't as easy to use as i would like

Review Source

SS

Silmara S.  
Avaliador  
Paper & Forest Products  
Used the software for: I used a free trial

### "Avaliador "

February 8, 2023

5.0

Pros

Produto ótimo, custo benefício na média, tem qualidade e seu desenvolvimento eficaz.

Cons

Ter mas conteúdo, para ajudar mas pesquisas.

Review Source

AM

Ashley M.  
Office assistant  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Thryv Review"

May 31, 2019

5.0

It is user friendly and the staff is always helpful

Pros

We receive recordings of our service calls. This is very helpful when it comes to verifying our team is providing optimum customer service.

Cons

It would be nice to generate a bit more business from the source.

Review Source

TT

Tyler T.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Easy to learn, easy to use"

May 31, 2019

5.0

Pros

This is in all-in-one package that gives me everything I need in an easy to use interface.

Cons

This may be just user error, but I would like it if my phone actually gave me an audible notification when a customer/potential customer sends me a message.

Review Source

PV

Parfait V.  
CEO  
Security and Investigations  
Used the software for: 6-12 months

### "Thryv "

June 17, 2019

5.0

The Thryv rep did a great job servicing my account and walking me through all the functionality of Thryv .

Pros

Website dashboard, listing management and the Social Media functions.

Cons

It does not link me to my personal LinkedIn page where I have all of my business connections.

Review Source

JP

Jennifer P.  
Office Manager  
  
Used the software for: Less than 6 months

### "Not as advanced as others"

April 10, 2018

3.0

Pros

I like that this software enables not only marketing "blasts" but also allows you to send appointment reminders to clients.

Cons

What I like least about this is that although reminders can be sent to clients, they are not automated based on our schedule and have to be manually entered.

Review Source

Response from Thryv

June 22, 2018

Hi Jennifer - We're happy to know that you are pleased with the marketing blasts feature! We're consistently working to improve what Thryv has to offer our clients! Thank you for your feedback. - Ed

SS

Shawna S.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Awesome Customer Support!"

May 8, 2020

5.0

Overall, great product as we just getting started using it. Even with minimal social media experience this product has an ease of use!

Pros

\[SENSITIVE CONTENT HIDDEN\] has been amazing! She is relatable, patient, enthusiastic, and knowledgeable about Thryv!

Cons

IT support has been delayed in responded to rep requests ~ and only reacts when I am physically on a regular follow-up call with reps.

Review Source

Response from Thryv

May 11, 2020

Thanks for the awesome review, Shawna! Please reach out to support@thryv.com or try the live chat function for faster responses to your questions/concerns! Let us know if there's anything else you may need. We're here to help! Thanks again for being a part of Thryv! -Chandlor

SM

Samantha M.  
Business Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Thryv will hurt your business"

September 19, 2018

1.0

My entire experience with Thryv and DexYP has been a nightmare. No one tells you that you signed up for a 12 month contract until you signed and are stuck. The communication between Thryv and their customers or between Thryv employees. It’s a complete waste of time and money.

Pros

There is nothing good about Thryv. They are a bunch of scam artists.

Cons

There is not customer support. Every single person argues with you about what is best for your business when they have no idea about the industry you’re in. They also do not assist you with anything and just tell you to do it yourself.

Review Source

Response from Thryv

September 26, 2018

Hi Samantha, I'm sorry to know of the issues outlined and apologize that customer service expectations weren't met. I can assure you that the issues outlined are not indicative of the Thryv way. This matter has been escalated and we'll be in touch with you soon to address and work to resolve. Thank you, Ed

AF

Amanda F.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "We are so happy with Thryv! "

May 13, 2020

5.0

Pros

Thryv takes care of everything for us, we never have to worry about a thing.

Cons

Honestly, There are not any cons with Thryv.

Review Source

Response from Thryv

May 14, 2020

Hi Amanda! That's great to hear! Thanks for the review. We're here to help if you ever need anything. -Chandlor

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