# Page 19 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Thryv the right Marketing Automation solution for you? Explore 505 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156926/Thryv/reviews

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Thryv

4.2 (505)

[View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 19 - Reviews of Thryv

## Showing most helpful reviews

Showing 451-475 of 505 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JAA

Joanna Alexandra A.  
Founder/CEO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "A Touch Of Angels Home Care Agency "

June 15, 2019

5.0

Very professional and so easy to get a hold of any agents and most of all they get things done right away

Pros

amazing helps me to understand and very organized

Cons

There’s in nothing to complain about it works great for me and our staff

Review Source

MB

Matt B.  
Sales  
Retail  
Used the software for: Less than 6 months

### "great product logging clients and projects"

June 14, 2019

5.0

everyone has access to the customer base makes it great when on site and need details about the project

Pros

the access to all of our customer info and project info even from mobileapp

Cons

some features like uploading docs seems daunting

Review Source

FT

Fernando T.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Thryv Review"

September 22, 2018

5.0

experience is good but on my website they messed up on my number and email and other stuff And I can’t find the easy way to send all my Customers comparable besides send a invitation email

Pros

Automatic generated emails and text and Scheduling

Cons

It’s not so Easy for customers to get to your portal

Review Source

Response from Thryv

October 3, 2018

Hi Fernando, Thank you for choosing Thryv and for finding time to provide your review. We'll be reaching out to you soon to discuss your concerns and assist in any way possible. - Ed

FB

Frank B.  
Business Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great software that I wish had more options"

December 14, 2018

4.0

Customer support has been phenomenal. My google page lost its verification shortly after joining Thryv and I wasn’t happy with that.

Pros

The automation of appointment and reminders

Cons

I can customer the times I’d line reminder sent out. I’m only give 4 options.

Review Source

Response from Thryv

January 30, 2019

Hi Frank, Thank you for choosing Thryv, and it's great to know how customer support has met your expectations. We'll be reaching out to you to assist with any issues or questions you may have regarding Thryv. - Ed

RR

Rob R.  
Business owner  
Financial Services  
Used the software for: Less than 6 months

### "Rob Ruggerio"

August 3, 2018

5.0

Great sales support Great customer service Perfect for our business

Pros

Very easy to use. we transferred our client base to the THRYV system without a problem. We have all of our information in one place so our processing time is almost cut in half

Cons

At this point we can not find a single issue with the system

Review Source

Response from Thryv

August 10, 2018

Hello Rob - We're very happy to know how great Thryv is working for your business! Thank you for putting your trust in us! - Ed

MJ

Michael J.  
Pres.  
Retail  
Used the software for: Less than 6 months

### "Good service "

January 29, 2019

4.0

It's easy to use the calendar, customers are able to pick their own appointments

Pros

Great calendar very beneficial easy to implement

Cons

Customer service does not get back to you if there's a problem that they couldn't solve

Review Source

PL

Paige L.  
Accounts Payable/Payroll Admin  
Construction  
Used the software for: Less than 6 months

### "New to Thryv and Loving It"

December 19, 2019

5.0

Pros

Ease of use / customer support Ability of clients to "text" to a land line

Cons

Just learning all the functions, so no cons yet

Review Source

Response from Thryv

April 17, 2020

Thanks for your review, Paige! Let us know how we can further assist you! We're here to help.

sS

sierra S.  
Hair stylist  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great product"

June 8, 2019

5.0

I used to do all my own scheduling and it took so much time away from my family this has truly made my life better

Pros

I love the many features it has and all the customization

Cons

I hate that clients can’t put a card on file

Review Source

AD

Arman D.  
SEO Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Worst service, not recommend!!!"

July 15, 2019

1.0

Pros

They are most popular listing company.

Cons

Worst service I've ever seen. Paid for several service they provide. Nothing works, no analytics or report. From standard YP AdSolutions to Thryv.

Review Source

Response from Thryv

July 19, 2019

Hi Arman, Client satisfaction is very important to us here at Thryv and we take concerns of this nature very serious. This matter has been escalated for prompt research and follow up. We'll be in contact with you soon. Thank you, Ed

AS

Aaron S.  
owner  
Environmental Services  
Used the software for: Less than 6 months

### "Convenient "

August 6, 2018

4.0

so far it's been good but I think they could offer more options. maybe have there clients pick the options they want and have there monthly bill reflect that instead if making them pick a package. Then they will utilize more of the software with out jeprodizing so much money a month.

Pros

keeps records of everything, and they offer ways to market at a low cost

Cons

It doesnt offer payroll, it should also have a category to keep records of every purchase, or bill the company has for tax reasons, also if they had a way to set up payroll then the software would be a one stop shop and small business wouldnt have to look anywhere else for help.

Review Source

Response from Thryv

August 10, 2018

Hello Aaron, The voice of the client is important to us here at Thryv, so be assured that we're listening. Thank you for being a valued client and for sharing your feedback. - Ed

DV

Derek V.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Excellent service"

September 21, 2018

5.0

Thryv has helped me gain more customers.

Pros

What I like most about Thryv is that it is a management system for your business that can used on your phone.

Cons

I do not have anything negative to say about Thryv. I am looking forward to when instagram integration is complete.

Review Source

Response from Thryv

October 3, 2018

Hi Derek - It's great to know how useful you've found the mobile application to be. Thank you for choosing, Thryv! - Ed

cJ

carl J.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Great company "

June 10, 2020

5.0

My experience has been amazing!

Pros

The software is very easy to use with practice. It definitely is an asset to my business.

Cons

It was a little intimidating at first maybe some step by step tutorials would make it a bit simpler.

Review Source

Response from Thryv

June 15, 2020

Hi Carl! I'm glad you've been enjoying Thryv! I'm sorry if the process seemed a little intimidating at first. If you ever need assistance, you can contact our Customer Support Team at support@thryv.com! I also have great news: We recently implemented a feedback tool where you can submit new software ideas or vote on ideas from other Thryv users. Thanks for the review! -Chandlor

kM

kendra M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great customer service but glitches in the software."

June 23, 2018

3.0

n/a

Pros

All-in-one system tracker, customer service, website customization and POS system without a card reader.

Cons

Thryv has potential improvements for sure. Unfortunately, the software is not a smooth integration with widgets and POS system

Review Source

Response from Thryv

June 25, 2018

Hi Kendra - We'd like to help with any issues you are experiencing. Please let us know if you'd like us to reach out to you. Thank you for your feedback.

RF

Rob F.  
Sales manager  
Construction  
Used the software for: Less than 6 months

### "How to use Thryv"

October 12, 2018

5.0

My sales rep is awesome, my team rep is amazing.

Pros

I'm learning more every day. Customer support is absolutely perfect. They are there for you whenever you have a question.

Cons

Its taking me dome time to learn the software

Review Source

Response from Thryv

November 19, 2018

Hello Rob, Customer care and support are paramount to us here at Thryv. To hear that we're meeting that high standard makes us very proud. Thank you for choosing, Thryv! - Ed

Norman David A.  
Recovery Specilist  
Telecommunications  
Used the software for: I used a free trial

### "Good crm"

January 30, 2019

4.0

Overall good and I'd still recommend all though it wasn't the perfect fit for us

Pros

This was a good CRM that had a lot of features

Cons

Lacked a few features we were looking for

Review Source

dA

darwin A.  
President  
Construction  
Used the software for: Less than 6 months

### "the best software I ever bought."

June 13, 2019

5.0

great experience will recommend to others.

Pros

Customer service, it lets me track my reviews, customer and much.

Cons

sometimes the review link won't get to customers.

Review Source

TT

Tiffani T.  
Team lead  
Food & Beverages  
Used the software for: I used a free trial

### "Small business perks"

January 8, 2019

4.0

Thryv is beneficial to our business because it allow us to use one thing to handle many aspects of the business.

Pros

Thryv is great for some business purposes. It is able to keep all information together and is easy to access. Including but not limited to contacts and even social media.

Cons

The con of the software is that it is similar to others. As well as it has crashed a few times when I’m certain things.

Review Source

Response from Thryv

January 30, 2019

Hello Tiffani - We're extremely excited to know how Thryv is helping you manage the day-to-day operations of your business, Thank you, Ed

LZ

Lisa Z.  
CEO  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Convenience"

May 31, 2019

5.0

Pros

It is easy to navigate and make contact with our employees and customers.

Cons

I have zero complaints. Although new to Thryv we are still learning.

Review Source

TB

Tim B.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Versatile tool"

January 3, 2020

4.0

Really helpful support! Great UI. Better tool for brick and mortar than the average martech platform

Pros

Multi channel marketing platform. Use one tool instead of 3-5 tools.

Cons

Few integrations. No way to integrate with ERPs or POS. No SQL connector.

Alternatives considered

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Drip](https://www.capterra.com/p/164933/Drip/)[Textmagic](https://www.capterra.com/p/147342/TextMagic/)[Podium](https://www.capterra.com/p/164285/Podium/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Reason for choosing Thryv

More powerful platform

Switched from

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Thryv has more marketing functions for a similar cost

Review Source

Response from Thryv

April 17, 2020

Thanks for the review, Tim! We appreciate it and your partnership with us. Right now, we're working on adding more integration tools for the convenience of our customers! Stay tuned!

PH

Polly H.  
Appreciation Advisor  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Must Have in business"

June 13, 2019

5.0

I have the best person helping me to set up my Thryv account. She has been amazing and patient with me. Customer service is also wonderful and very helpful.

Pros

This product is helping me to keep all my contacts in one place and not let things slip through the cracks as my business gets larger.

Cons

There is a learning curve for sure as I am not a techy person.

Reason for choosing Thryv

I didn't choose it over other products, but I will say \[SENSITIVE CONTENT HIDDEN\], is amazing and highlighted all the features and benefits.

Review Source

OJ

Olivia J.  
Marketing Coordinator  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Thank you Thryv"

February 3, 2022

5.0

Very positive experience, the customer service is so pleasant and accommodating.

Pros

The calendar for scheduling posts is so user-friendly and you can link as many social accounts as you need, no restrictions! Reviewing metrics once campaigns have been sent are so easily accessible and clearly formatted.

Cons

Has everything I need to run marketing smoothly.

Review Source

Response from Thryv

February 7, 2022

Hi Olivia, thank you very much for your review. It is always great to hear that Thryv is easy to use to help your business. If you ever need assistance or a refresher, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

JM

Jeanine M.  
Treasurer  
  
Used the software for: Less than 6 months

### "This entire process has been a debacle with each and every step. Cannot recommend this service. "

May 29, 2018

1.0

Pros

So far the website which is not yet published looks good but it does it's no use at this point. They had good ideas for what to put in the website and the pictures are great.

Cons

Working with customer service has not been easy at all. We have tried to get to a supervisor and we'll have a scheduled appointment but that call never happens. Or will told that we will have our issues resolved by the end of the week and it is still not resolved over months time.

Review Source

Response from Thryv

June 22, 2018

Hi Jeanine - My apologies that customer service expectations weren't met during your attempts to reach out to us. That's definitely not the experience we want any of our valued clients to have. This matter has been escalated and we'll be reaching out to you in an effort to address all concerns. Thank you, Ed

AR

Armando R.  
GARAGE DOOR  
Construction  
Used the software for: 6-12 months

### "Thryv Review"

May 31, 2019

5.0

Published and agenda

Pros

Attention Efficient Solves many problems

Cons

Nothing everthing work very well with my business

Review Source

GP

George P.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Thryv for small businesses "

December 31, 2018

5.0

So far so good been using for a month. Getting familiar with the software.

Pros

The ease of use. The ability to post on social media and schedule the postings.

Cons

Did not have long enough to least like anything.

Review Source

Response from Thryv

January 31, 2019

George - Awesome feedback and thank you for choosing Thryv! We're here if you have any question or need assistance with the platform. - DexYP

LJ

Lynette J.  
Marketing Manager  
Religious Institutions  
Used the software for: Less than 6 months

### "Marketing Manager"

August 7, 2018

5.0

Helps to keep up with social I​ really like that.

Pros

I like the ease of use and the social media

Cons

hard to understand stats from my first text campaign

Review Source

Response from Thryv

August 10, 2018

Hi Lynette, We're happy to know that you found the platform easy to use. I'll have a rep reach out to you to go over any questions you may have regarding the analytics of your text campaign. Thank you, Ed

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