# Page 2 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Thryv the right Marketing Automation solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156926/Thryv/reviews --- Thryv 4.2 (515) [View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 2 - Reviews of Thryv ## Showing most helpful reviews Showing 26-50 of 515 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BK Blerta K. Language Instructor Education Management Used the software for: 2+ years ### "Helped organize our small language center better." May 18, 2026 5.0 For our small language school, Thryv does most of what we need. It's not perfect but it beats keeping everything in spreadsheets like before. The price feels a bit high for just 8 employees, but the time it saves me from administrative tasks lets me focus more on teaching. Pros The appointment calendar really saves me time - students can book their own lessons and I get notifications. Setting up recurring lessons for my regular students takes just few clicks. The invoice templates work well for our monthly tuition fees, and I like that parents can pay online. Also appreciate the automatic reminder texts before classes start. Cons Sometimes the system gets slow when I'm trying to update multiple student profiles at once. The mobile app crashes on my older Android phone. Would be nice if there was a way to track student homework submissions directly in the platform. Review Source Response from Thryv May 21, 2026 Thank you for taking the time to share your experience. We’re so glad to hear the appointment calendar, recurring lesson setup, online payments, and automated reminders are helping simplify day-to-day operations for your language school and giving you more time to focus on teaching. Love hearing this! We also appreciate your feedback regarding platform speed when updating multiple student profiles, the mobile app experience on older Android devices, and homework tracking functionality. Insights like these are incredibly valuable as we continue improving the platform and prioritizing enhancements that support growing businesses like yours. Thank you again for choosing Thryv to help manage your school! Charles T. COO and Franchise Development Hospital & Health Care Used the software for: 2+ years ### "Great Strategic Partner" April 24, 2026 5.0 Awesome and looking forward with our continue partnership. The team is great to work with. The value customer satisfaction. Pros There Customer Support and the Sales Team are terrific. We have been working with Thryv for probably going on two years roughly. The value for the money is tremendous and they have a great staff on their team. Cons Noting I can think of at the moment. I'm very happy with the product. The goal is to learn the different products they offer. Review Source Response from Thryv April 27, 2026 Thank you so much for sharing this, I really appreciate it. It means a lot to hear that both our support and sales teams have made such a strong impression over the past couple of years. I’m especially glad you’re seeing the value. That’s always the goal, making sure you’re getting real impact from the platform while having a team you can rely on. I love that you’re looking to learn more about everything Thryv offers. There’s a lot we can build on together, and I’m always here to help you get the most out of each piece as you grow. Really appreciate your partnership and kind words. Looking forward to what’s ahead for you. GD Gary D. President Construction Used the software for: 2+ years ### "Exceptional service" April 24, 2026 5.0 My overall experience has been excellent. \[sensitive content hidden\] and his associates are very responsive to our needs. They are always improving the creativity of our marketing and are very knowledgeable about recent trends and technology improvements. Pros I have been working with the Thryv platform and \[sensitive content hidden\] for the last few years to improve my CRM communications, as well as the management of our website and social media platforms. \[sensitive content hidden\] is extremely knowledgeable, as are his associates. With their platform and knowledge, we have greatly improved our marketing exposure and client communications across the board. If you are looking for expertise and prompt, reliable services, I highly recommend Thryv and \[sensitive content hidden\]! Cons The standard Social media post program was a little hit or miss. Many of the general posts did not reflect the quality of work that we perform. I am excited about the new concierge service to handle this aspect of our program Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Thryv \[sensitive content hidden\]'s expertise and the complete package platform provided Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) dissatisfaction with the previous provider Review Source Response from Thryv April 27, 2026 Thank you so much for taking the time to share this. It really means a lot to hear how impactful the platform and your team have been in improving your CRM, marketing, and overall client communication. I love that you called out both the strategy and the people behind it. That combination is exactly what we aim to deliver, not just tools, but real partnership that helps your business grow and stay ahead of trends. I also appreciate your honest feedback on the social media posting. That’s something we’ve heard from others as well, and it’s exactly why we’ve been evolving our approach. I’m excited for you to experience the concierge service, it’s designed to bring more customization and better reflect the quality of your work. If there’s ever anything you want to refine or take even further, I’m always here to help. Really appreciate your trust in us and your recommendation. PW Phillip W. Owner Entertainment Used the software for: 1-2 years ### "Review of Thryv " May 1, 2026 5.0 Overall, great experience. The account representative is great. He’s helped tremendously and offers me additional add ons but doesn’t apply pressure for me to sign up for the add ons. Pros A lot of features that allow me to operate my business. The text and email campaigns are easy to use and very beneficial. Also, my account rep \[sensitive content hidden\] is always very attentive and knowledgeable when I need him or need to ask questions. Cons Their social media platform needs work for sure. I wasn’t a fan of their social media platform and we tried to work with them but ultimately had to use a different company for that. Alternatives considered [Social Media Platform](https://www.capterra.com/p/131293/Social-Media-Platform/) Reason for choosing Thryv The account rep was knowledgeable and very patient when explaining things. Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) I wanted a company that would handle our website, online booking system, and offer a CRM. Review Source Response from Thryv May 6, 2026 Thank you for sharing your experience with Thryv! We’re glad to hear the platform has helped support your business and that the text and email campaigns have been easy and effective to use. We also appreciate your kind words about your account representative. Providing knowledgeable, attentive support without pressure is exactly the experience we strive for. Thank you as well for the honest feedback on the social media platform. We’re always working to improve, and insights like yours truly help us continue evolving our solutions. We appreciate your trust in Thryv and look forward to continuing to support your business! DO Drake O. Owner Attorney Law Practice Used the software for: 2+ years ### "High Praise for Thryv for Small Businesses " April 23, 2026 5.0 100% changed my practice. The client interaction has increased 500% streamlining time needed for existing and potential new customers. Pros The Existing and New Client appointment management has helped our office immensely. It allows continues appointment request by our customers and for the whole office to schedule, see what others schedule and interact with our clients through a shared email inbox which also allows document submission. Cons Printing calendar feature requires a bit of a trick to print a calendar without the Thryv side bar covering half the page. There is a workaround. Alternatives considered [Scorpion](https://www.capterra.com/p/168728/Scorpion/) Reason for choosing Thryv Other forms of advertising were either ineffective or too costly. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Many years ago. I've used Thryv and all previous entities for 36 years. Review Source Response from Thryv April 27, 2026 Hi there, thank you so much for taking the time to share this, Drake. It really means a lot to hear how much of an impact we've had on your practice, especially around appointment management and client communication. What you described is exactly what we aim for, giving you one place to manage scheduling, collaborate as a team, and stay connected with clients without adding extra steps. Hearing that it’s increased your client interaction and streamlined your day-to-day is huge. I also appreciate you calling out the calendar printing experience. That’s helpful feedback, and I’m glad you were able to find a workaround in the meantime. I’m happy to make sure that insight gets in front of our product team. If there’s ever anything we can do to help you get even more out of Thryv, we're here for you. Thanks again for being with us for so many years, that kind of long-term partnership means everything. TC TJ C. Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "Helps make it easier to bring clients back again!" April 20, 2026 5.0 Pros Great service from my team and the product suite is great. Sending email campaign and building them look amazing. Email function is good and invoice sending is simple. It does streamline the process of running a business and bringing back existing customers Cons Would really be great to have a better way to mark messages as unread. Currently it is a pain to have to go back to the inbox, find the message, and then go to mark as unread. Review Source Response from Thryv April 21, 2026 Thank you so much for sharing this. I’m really glad to hear your team has been delivering a great experience and that the platform is helping streamline your email campaigns, invoicing, and customer follow-up. That’s exactly what we aim to do! I also appreciate you calling out the message “mark as unread” workflow. That’s valuable feedback, and I can definitely see how that extra step could slow things down. I’m happy to pass this along to our product team as we continue improving the experience. If there’s anything I can help with in the meantime or if you’d like to walk through any tips or workarounds, feel free to reach out to me directly. BB Brandon B. Owner Construction Used the software for: Less than 6 months ### "Beginning stage " April 24, 2026 5.0 Just started but very excited in \[sensitive content hidden\] get on the pedal. In \[sensitive content hidden\] answer any questions I need really looking forward Pros I love my new internet hosting company for several reasons. Their customer support thryv is exceptional, always ready to help with quick responses and effective solutions. The uptime is impressive, ensuring my website is always accessible to visitors. They also offer a user-friendly interface that makes managing my site a breeze. Plus, their pricing is competitive, providing great value for the robust features they offer. Overall, switching to this hosting company has made my online experience seamless and enjoyable! Cons Nothing so far I’m just getting started with thryv in I’m going to see how they can get my page in front of clients. Switched from [Steady](https://www.capterra.com/p/197961/Steady/) Need to get more production with my website Review Source Response from Thryv April 27, 2026 Thank you so much for sharing this, I really appreciate it. I’m so glad your experience has been smooth so far, especially when it comes to support, ease of use, and overall value. That’s exactly what we want every client to feel right from the start. It’s also great to hear you’re excited about getting your business in front of more clients. That’s where things really start to come to life, and I’d love to help you make the most of that as you continue getting set up. If any questions come up along the way or you want help maximizing your results, I’m here for you. Really excited for what’s ahead for you and your business. Tyrell T. Owner Construction Used the software for: Less than 6 months ### "Great start as a new client" April 24, 2026 5.0 My experience so far has been nothing short of exceptional. Everyone delivers on their promises, respectful of time, and work collaboratively at every step. Pros Everyone that I have encountered in Thryv has been extremely professional, genuine, and knowledgeable. Everyone's time is respected and valued. Cons As a new business owner this new partnership is extremely important to me. I am just eager to complete the onboarding and see the results of our partnership. Alternatives considered [Meta for Business](https://www.capterra.com/p/213257/Facebook/) Reason for choosing Thryv Andrew. He was patient with me while working on dates and times to connect. He is genuine, we made a connection, and he showed real world client examples of the success I could have with Thryv. Review Source Response from Thryv April 28, 2026 I really appreciate you sharing this perspective, Tyrell. We spend a lot of time listening to feedback across reviews, social, and conversations so we can better understand what’s working and where we can improve. That’s what helps us continue evolving the platform and making sure you’re getting real value from it. Glad to hear this approach is making a difference, and if there’s ever anything you want to dive deeper into, I’m here to help. IJ Idania J. President owner Accounting Used the software for: 1-2 years ### "Review of account" April 25, 2026 5.0 I have received good leads and enjoy the contacts i have made. All is great since beginning with Thryv Pros Customer support is always available. Especially \[sensitive content hidden\] our rep. Security is key too. My clients love uploading to our portal. Cons Nothing i dislike about my experience and would not change anything. Been happy with all the system has offered Review Source Response from Thryv April 28, 2026 Thank you for the kind words, we really appreciate you taking the time to share your experience. We’re glad to hear the support has been there when you need it and that the client portal is delivering a secure, seamless experience for your customers. Hearing that you’re generating good leads and building strong connections is exactly what we aim for. If you ever want to build on that momentum or explore additional ways to grow, I’m always here to help. TD Tom D. Owner and Lead Photographer Photography Used the software for: 2+ years ### "Thryv - you can do better" March 7, 2025 3.0 I initially was quite happy with Thryv as a CRM, but as time went on, using the system became increasingly frustrating due to performing consistently on a desktop (Mac or PC), having to start to pay for extra features, and the overall quality, or lack of quality, I was receiving for my monthly subscription. Pros I liked the fact that there were many functions managed in a single footprint Cons Thryv became too costly and quirky, and they outsourced their tech support overseas. Alternatives considered [Tave Studio Manager](https://www.capterra.com/p/92909/Tave-Studio-Manager/) Reason for choosing Thryv Thryv seemed to provide the best value for the subscription fee. Unfortunately, I was proven wrong. Switched from [17hats](https://www.capterra.com/p/144328/17hats/) I used 17hats with another photography studio. Once I went on my own, I researched alternatives and decided on Thryv. Review Source RA Rahman A. Marketing Specialist Business Supplies and Equipment Used the software for: 2+ years ### "A useful & all-in-one CRM to manage professional relationships" April 28, 2025 4.0 It has simplified our system for working with customers and tracking their responses. This has allowed is to convert leads into orders at a much faster clip without loosing track of conversations along the way. Pros Thryv has been great for keeping our client communication, invoicing, and scheduling all in the same place. I particularly love how I can quickly follow-up or remind clients effortlessly without jumping around several different tools. It’s such a time saver to have all customer profiles and interactions in one place. Cons The marketing automation capabilities are somewhat basic in comparison to dedicated products. Also, there was more time up front to set up workflows than I thought there would be, especially in terms of customizing templates to our particular business supplies focus. Review Source AL Andrew L. ownder Construction Used the software for: 1-2 years ### "There are better CRM's out there. This one will leave you stranded. " October 22, 2024 1.0 My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small business. Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line. The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem. I was then told that the problem “had been fixed, and that I could go ahead and re-connect Quickbooks back to the CRM.” Despite my bookkeeper locking the books entirely so that no damage could be done, Thryv circumvented the lock and overwrote all the work that the bookkeeper had just corrected. Thryv finally admitted that it was their fault, and opted to give me 1/3rd of what I had paid to fix the issue they created. It is now the end of October, and with no choice but to accept their offer as "we are at an impasse" as Thryv has called it, their services have been terminated. Communication was poor once my lifeline was let go from the company. I was stuck paying for unusable software while trying to sort out the "impasse" and over all, this is just a poor company to deal with. The only reason they are known is because they are owned by Dex media. Pros It initially seemed really well organized and easy to onboard with. Cons Customer support and their accountability (lack thereof). Lots of issues between quickbooks and Thyv syncing. Very little accountability on the side of upper management. Review Source LM Lita M. Owner Accounting Used the software for: Less than 6 months ### "Great team" August 11, 2025 5.0 Love working with them. They are timely when I have questions and they follow up quickly. Well worth the investment Pros Using for my marketing and social media has given me more time to concentrate on other things; peace of mind my website and social media are taken care of Cons Had several appointments to collaborate and it took a few times to get the right team for my needs met. Review Source Leigha R. Marketing Director Financial Services Used the software for: 1-2 years ### "Great idea, but poor follow through." October 22, 2024 3.0 Not good enough service for the money spent. We were spending 5 figures and not getting attention needed. Pros I liked that they managed our Google Ads, calls, website, listings, and socials in one place. Cons I did not like the responsiveness from staff. It was difficult to get them to attend to our account. We did not get quality leads. We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from business. We were spending 5 figures and not getting attention needed. Review Source RT Ricki T. Owner Marketing and Advertising Used the software for: Less than 6 months ### "A useful CRM tool? " January 15, 2026 3.0 Pros The ability to have social media integrated for me, and ease of scheduling appointments, social media. Cons Too high of pricing. It's not really worth it for me as a small business owner. I didn't like the no free trial, that I needed to book a demo with a person, who was pushy. Review Source WC Wanita C. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "I thrive with Thryve" July 29, 2024 5.0 I am very happy, to say the least. My professional life has beco.e a lot easier to manage since i started using Thryve Pros I like how everything i need to run my business is intergrated into the one easy to use app Cons The only thing i dont like would be the price, after the free trial, it can be a little expensive. Review Source SH Steven H. Owner Construction Used the software for: Less than 6 months ### "Thryv is Horrible " July 11, 2024 1.0 Horrible. Never again will I use this company Pros When I get rid of them. Very difficult to use Cons Everything that has to do with Thryv. They're just out to make money Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Offered me more. Never came through with promises Review Source JM Jennifer M. Owner/physician Health, Wellness and Fitness Used the software for: 2+ years ### "Great comprehensive software package for a small business" July 12, 2023 4.0 Very helpful, more useful than I expected when I chose it Pros Love the calendar, CRM, online appts and reminders, and ability to create/edit/send & re-send invoices (& take payment online) Cons Searching the CRM -- when you type a first and last name it shows ALL entries that match either the first or last name, and then I have to scroll through to find what I'm looking for. Just show me the perfect match! Or at least make it the first thing I see. Reason for choosing Thryv Thryv looked like best fit at reasonable price Review Source Response from Thryv July 17, 2023 Hi Jennifer, thank you for your review. It is great to see how Thryv is helping you stay more organized and helps streamline your customer's experience. Also, thank you for your feedback, I will be sending this to our team for them to look into. In the meantime, you can always submit your suggestions right in Thryv for others to see and vote on! - Gabe LS Lisa S. Directpr Consumer Services Used the software for: 2+ years ### "THRYV A Great CRM, All in One Software for Small Businesses" March 26, 2024 5.0 Overall I am very happy with the THRYV software, and I haven't found a comparable offering for the price. Pros THRYV is easy to use, easy to implement, and provides features that other software in this category does not, for instance, estimates, invoicing, and some marketing. Cons I can't pull reports that include all my customers due to line restrictions. I would also like to see a "last date of purchase" field (for marketing purposes). Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Thryv Thryv checked off more boxes in the "absolutely need" column than the software did. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It was very limited, and not a CRM software - it just claimed to be one! Review Source MA Melanie A. Office Manager Facilities Services Used the software for: 1-2 years ### "Needs a little tweaking, but all in all not a bad product" July 6, 2023 4.0 Generally speaking, this product will do what a small business needs it to do. It keeps track of your accounts, allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns. Even though some areas still need work, the software team is consistently making improvements and updates. Pros This product was very easy to learn and implement. The customer service people are pleasant. Cons I am not happy with the search function in the Billing & Invoicing section. It would be really nice to be able to search by company name or child account name in this area. While this is a great CRM system, this is definitely not an accounting software. Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are. I find the reporting to be clunky and cumbersome as well. Review Source Response from Thryv July 17, 2023 Hi Melanie, thank you for your review and valuable feedback. It is always great to hear how you are enjoying Thryv and how we can improve. I will be passing this information on to our team. - Gabe JL Jeromy L. Owner and Founder Insurance Used the software for: 1-2 years ### "Wouldn't run a business without it" July 11, 2023 5.0 It is crucial to the business I run!! Pros I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily Cons My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal Reason for choosing Thryv Once I find what I'm looking for I quit shopping. Thryv is the only one that everything I needed without overlap Review Source Response from Thryv July 17, 2023 Hi Jeromy, WOW, thank you so much for your review and kind words. It is great to see how Thryv is helping your business with its online presence and helping with your customer experience. If you ever need assistance with anything, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe JW John W. Owner, Designer, and Coder Design Used the software for: Less than 6 months ### "Impressive Customer Service and Good Tools" August 23, 2022 4.0 Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well. Pros I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though. Cons Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) I wanted a more inclusive package to get everything wrangled into one spot. While I enjoyed FreshBooks tremendously, I couldn't do any CRM, Social Media postings, etc... Review Source Response from Thryv August 24, 2022 Hi John, thank you so much for your review. It makes our day even better when we hear how Thryv is helping your business by having the tools you need in one spot! We appreciate your feed back and will continue to make improvements where we can. I will be taking this information back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe TS Tim S. Owner Real Estate Used the software for: 6-12 months ### "Very poor customer service" March 7, 2021 2.0 Initial contact was great. By the time I was paid up and committed, communication went downhill extremely quick. I made contact with management and project managers, appointments were set up, a day or two prior to the appointment I would receive an email that they apologized for scheduling conflicts and that they would reschedule within 48 hours. I emailed and tried to reschedule and no response. My recommendation is to explore other companies as I have now and am very happy with results and spending much less. Pros Did not have a chance that get to it. Management continuously cancelled appointments and did not call back to reschedule. After numerous attempts to reschedule by myself, I gave up. Cons Never had a chance to use it. Poor management and training.a Reason for choosing Thryv Sold on false promises. Bad decision on my part. If you are a small business with less than 5 employees like me, there are much better options out there rather that Thryv and costs are only $50.00 monthly rather that $350.00. Better results Review Source Response from Thryv March 11, 2021 Hi Tim, we are sorry to hear about your experience. We pride ourselves on our customer service and take this very seriously. We regret that you did not get the high level we strive for and will be taking this feedback to be better. If you ever have any questions, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe NH Nick H. Owner Construction Used the software for: 1-2 years ### "Great overall software that offers a lot of value!" April 27, 2021 5.0 It's been great! I recommend it to every small business owner that I come across. They built a very functional website that drives lots of business to me. This is well worth the investment. Pros Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers. Cons The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long. Review Source Response from Thryv April 30, 2021 Hi Nick, Wow! Thank you for leaving this great review and feedback. It is great to hear that you are getting the value out of Thryv by using it every day. Thryv will continue to evolve and will continue to improve our App. To stay up to date, you can leave a suggestion in your Thryv Dashboard and follow the topic. You will notifications when updates have occurred. For any other assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe VR Verified Reviewer Attorney Law Practice Used the software for: 6-12 months ### "All Glitter and No Substance" March 28, 2019 2.0 We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision. Pros Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her. Cons 1\. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job. Review Source Response from Thryv April 30, 2019 Hi, It certainly saddens us to know that you were not satisfied with your usage of Thryv. We take great pride in Thryv, its functionality, ease of use, and the client support that's offered. If you decide to try us again in the future, we'll ensure a satisfactory experience every step of the way. 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