# Page 20 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Thryv the right Marketing Automation solution for you? Explore 505 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156926/Thryv/reviews

---

Thryv

4.2 (505)

[View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 20 - Reviews of Thryv

## Showing most helpful reviews

Showing 476-500 of 505 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RB

Rebecca B.  
Office manager  
Law Practice  
Used the software for: I used a free trial

### "Great for a growing business! "

January 9, 2021

5.0

Very good! Would recommend. Fantastic customer service.

Pros

I love the constant support. Their customer support goes above and beyond! It’s also very easy to use

Cons

I have not found anything that I disklike about this program yet. So far I only have positive things to say

Review Source

Response from Thryv

January 22, 2021

Hi Rebecca, thank you for this amazing review, here at Thryv our main goal is to make sure our clients are always taken care of. That is why if you ever need assistance, you have access to our free 24-Hour Thryv Support line - 844-998-4798. - Gabe

CK

Clay K.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "WORST APP EVER"

October 2, 2019

1.0

MY BUSIEST TIME OF SEASON AND THIS PRODUCT FAILED MISERABLY. NOW GOING INTO THE OFF SEASON AND THEY JUST WANT THERE MONEY. HOW AWFUL. IF I COULD GIVE A LESS THAN ZERO RATING I WOULD.

Pros

NOTHING AT ALL. IT DOESNT WORK AND THEY ARE NOT HONORABLE OR EQUITABLE.

Cons

THE FACT THAT IS DOESNT PRODUCE AS PROMISED

Review Source

Response from Thryv

October 14, 2019

Hi Clay, Client satisfaction means the world to us here at, Thryv. Our Executive Care Team was assigned this case and made several attempts to reach you. If you could please return their call as we are eager to discuss the outlined concerns and do our best to resolve. Thank you, Ed

CW

Cathy W.  
Bookkeeper  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Thryve helped us with our website!"

February 11, 2022

4.0

We had a customer who found us from another state because of our website.

Pros

I like the website design and social media help

Cons

It has been a little hard to learn about all that the software can do for us

Review Source

MG

Miguel G.  
Owner/Photographer  
Photography  
Used the software for: Less than 6 months

### "Easy. Convenient. Smart."

September 28, 2018

5.0

I thought the software was fantastic and easy to use. It helped you manage everything from marketing to invoices as well as all of your accounts online. I thought the experience overall was smooth and the support you get is also priceless.

Pros

I absolutely loved that you can manage more than one account at once. It gets to be a huge pain to log into each and every account to get stuff done. It was also cool to monitor what SEs you were on.

Cons

Depending on your needs will affect your monthly amount. For a start up business it can be a bit limited.

Review Source

Response from Thryv

October 3, 2018

Hello Miguel, It's great to hear how well Thryv is working for your business! Making life easier for the small business owner is our goal! Thank you, Ed

DS

Deborah S.  
President  
Security and Investigations  
Used the software for: Less than 6 months

### "Great software for the cost"

June 8, 2020

5.0

our online presence

Pros

There are so many things you can do with the software and customer service is great.

Cons

I would like the logo to be bigger on the estimates and invoices and if they could figure a way to memorize recurring invoices for customers.

Review Source

Response from Thryv

June 10, 2020

Hi Deborah! I'm glad to hear you've been enjoying Thryv's platform! If you have any questions, comments or concerns, please don't hesitate to reach out! We're here to help. Thanks for a great review! -Chandlor

RM

Raj M.  
Office mannger  
Medical Practice  
Used the software for: Less than 6 months

### "Expireance with Thryv"

September 21, 2018

5.0

So far very happy with the program...

Pros

don't have to worry about reminding patient for their appointment..

Cons

To many email and messages goes out when you make a mistake

Review Source

Response from Thryv

October 3, 2018

Hi Raj, Thank you for choosing Thryv! We greatly appreciate you sharing your feedback. - Ed

TS

Tom S.  
Broker  
Insurance  
Used the software for: Less than 6 months

### "Excellent Support "

June 25, 2020

5.0

They provide excellent support & training

Pros

They provide excellent support and the training provided was top notch

Cons

a little complicated learning all the different features

Review Source

Response from Thryv

June 29, 2020

Hey Tom! I'm happy you've been enjoying all that Thryv has to offer! I hope you and your team at HealthMarkets Insurance continue to get everything you're looking for out of the software. Please don't hesitate to reach out for any questions or concerns! Thanks for a great review. -Chandlor

RW

Ryan W.  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Using Thryv"

July 7, 2020

5.0

Pros

Thryv software is easy to use and does help with time management.

Cons

Mobile App doesn't seem stable - Crashes

Review Source

Response from Thryv

July 8, 2020

Hi Ryan, thanks for the feedback! I'm happy that Thryv has been able to help you manage tasks like time management. As for the mobile app, I'm sorry to hear it's been crashing on you. Reach out to our Demand Team at 844-998-4798 and they'll be able to shed more light on the issue. Let us know if you ever need anything or have additional feedback! -Chandlor

jB

john B.  
President  
Consumer Services  
Used the software for: Less than 6 months

### "Stay away not worth the money"

April 26, 2019

1.0

We were told that thryv leads would bring my company quality leads right to my inbox 2 months later not one lead

Pros

Nothing, I didn't like anything about it it didn't do anything for us

Cons

I was conned into it. 12 month contract. I hope they will let me out

Review Source

Response from Thryv

May 7, 2019

Hello John, I'm sorry to hear of the frustration surrounding the performance of your account. This concerns us, and we'd like to address the matter at length. Our Executive Care Team will be reaching out to you as soon as possible. Thank you, Ed

EE

Emily E.  
Owner  
Design  
Used the software for: Less than 6 months

### "Overall a Great CRM & "

June 2, 2019

5.0

Pros

It is very easy to send invoices and for customers to pay. The search feature on the CRM works very well. I also like that they ensure your business is listed on all relevant search engines.

Cons

It is frustrating to upload client info from a document into the CRM. It will often give an error message that some clients could not be uploaded but doesn't tell you which ones or why.

Review Source

SS

Sheila S.  
Travel Advisor  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Service"

February 4, 2022

4.0

Love all those who helped in anyway and appreciate everything, and as I mentioned may be back when I have put in place some things that would be more beneficial to achieve what I am looking to get out of it.

Pros

That it was to make integration with my sites easier for people to connect.

Cons

Found it was not the right fit at this time for my small business.

Review Source

Response from Thryv

February 7, 2022

Hi Shelia, thank you for your review. Sorry to hear that it didn't work out at this time. But when you are ready, we will be here! - Gabe

MF

Mindy F.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Thryv"

January 22, 2019

4.0

We are happy with the purchase of Thryv and it is very user friendly.

Pros

Very easy to use and assistance is always a phone call away.

Cons

Very user friendly and easy to add clients and send out social media information.

Review Source

SR

Sherri R.  
Prospective Owner  
Construction  
Used the software for: Less than 6 months

### "Thryv Review"

September 28, 2018

4.0

The time saved with Thryv pays for itself. We are still learning about all the benefits that are included.

Pros

It is very user friendly. Everything you need is right at your fingertips without having to go to multiple different sites/programs. It's saved so much time and you can set up automatic posts on social media too!

Cons

The inability to connect an email account with an outside domain name.

Review Source

Response from Thryv

October 3, 2018

Hello Sherri, Thryv was created specifically with the busy small business owner in mind. To make your busy day less stressful and easier to manage. Thank you for choosing to be a valued Thryv client! - Ed

PC

Perry C.  
Managing Member  
Telecommunications  
Used the software for: I used a free trial

### "My Experience "

January 28, 2021

5.0

As a Thryv seller-my focus in acquiring new clients. We have not emphasized the full implementation of Thryv for our use

Pros

All in one location for essential business operations.

Cons

Set up is still a challenge for most clients.

Reason for choosing Thryv

N/A

Review Source

Response from Thryv

January 29, 2021

Hi Perry, thank you for your review. Anytime you need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. Our team is available and ready to assist. - Gabe

MH

Myrna H.  
Administrative Assistant  
Construction  
Used the software for: Less than 6 months

### "Satisfied with Thryv"

December 20, 2018

5.0

We have an increased presence on social media whic has driven customers to our business.

Pros

The ease of use, and the tips provided to keep my Facebook customers up to date on drywall concerns.

Cons

Not able to customize the invoicing feature to our ways of billing.

Review Source

Response from Thryv

January 30, 2019

Hello Myrna - Your satisfaction is what drives us to ensure that Thryv is the most beneficial software to help small businesses succeed! Thank you, Ed

DG

David G.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "My Thryv Experience"

June 2, 2019

5.0

I was able to offer my clients the ability to make appointments without my direct involvement. The thryv team is always readily available and helpful

Pros

This is an amazing software package that delivers all I was looking for in one place with easy user friendly connections

Cons

Since my business is seasonal I wish I could purchase it for a season and pay a lesser rate during the off-season

Review Source

RR

Ryan R.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Thryv is a waste of time and money"

June 26, 2019

1.0

No solutions.

Pros

Nothing.

Cons

Everything from the customer service to the web site portal is a waste of time and I would rather stick something long and sharp into my eye !

Review Source

Response from Thryv

July 3, 2019

Hi Ryan, It saddens us to know that you feel this way. Client satisfaction means the world to us here at, Thryv. We'll be reaching out to you regarding your review to address all concerns at length. Thank you, Ed

RR

Ryan R.  
Owner  
Marketing and Advertising  
Used the software for: I used a free trial

### "Review"

January 13, 2020

3.0

Pros

Social media posting has good content and pictures

Cons

Cannot do complete whitelabel on this platform when offering to my potential clients.

Review Source

Response from Thryv

April 20, 2020

Hey Ryan! Thanks for the honest review! I wanted to let you know I've located your account and created an escalations form regarding your whitelabel concern. Someone from our Product Services team will be contacting you! -Chandlor

AT

Alex T.  
Office Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Love It!"

January 15, 2020

5.0

Pros

It's an easy way to manage your online presence.

Cons

The software be complex in some areas if you don't know exactly what you are doing.

Review Source

Response from Thryv

April 20, 2020

Thanks for the great review, Alex! We're so happy you're a part of Thryv! Let us know if you ever have any questions! -Chandlor

HB

Holly B.  
Director of Operations  
Facilities Services  
Used the software for: Less than 6 months

### "Thryv"

June 14, 2019

4.0

Enjoy the ease of navigating through the program.

Pros

Easy access and use of the program. Able to navigate with ease. Helpful support if needed.

Cons

All good so far. I have not run into any problems to state what I like least so far.

Review Source

AA

Adrienne A.  
Owner  
Events Services  
Used the software for: Less than 6 months

### "Great to have in my toolbox!"

May 31, 2019

5.0

I'm just waiting to be active every day. But once I get in full gear. I know I've placed the right team together.

Pros

I'm rebooting my business and it great to know with this software. My company will be ready for whatever comes.

Cons

Nothing as of yet. No complaints, no glitches

Review Source

VR

Verified Reviewer  
IT Consultant  
Computer Hardware  
Used the software for: Less than 6 months

### "So little value"

April 16, 2019

1.0

Very bad experience. I tried to cancel days after signing up and got nowhere. I was fighting to restore my credit and couldn't afford to take the hit so now my budget is crippled and growth is slowed because I got i bed with the wrong company.

Pros

It seemed feature rich for the price....

Cons

Lies, terrible support, disputes with the bank, headache after headache, more lies...how are they in business?!

Review Source

Response from Thryv

May 7, 2019

Hi, We're sorry to know of the dissatisfaction outlined. We'd love the opportunity to speak with you regarding this matter. Please email us your business name and telephone number via email at Social@DexYP.com for prompt follow up. Thank you, Ed

KC

Kimberly C.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Thryv is Awesome!"

May 31, 2019

5.0

The staff is absolutely wonderful. Very good customer experience.

Pros

The email campaigns. I love how you can send mass emails and able to reach our patients in a timely manner.

Cons

I couldn't upload own photo to attach to a campaign,

Review Source

RS

Ruben S.  
Senior Pastor  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great Software"

June 19, 2019

5.0

It's been overall very good

Pros

To be able to communicate with our church members upcoming events

Cons

Sometimes the software freezes and doesn't send campaigns right away

Review Source

JR

John R.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Garbage"

September 21, 2018

1.0

I've gained nothing from using Thryv, seriously, not one thing.

Pros

Nothing, really, there is nothing I like about it.

Cons

Where to start? The interface is horrible, not intuitive at all, flaky at best. You go to edit listings and get an error message saying it can't be saved but....doesn't indicate where the error is located. This is the biggest racket on the Internet, they create all these listing directories that only they can edit and hold you hostage if you want correct info listed.

Review Source

Response from Thryv

September 24, 2018

Hi John, As a valued Thryv client, your experience and satisfaction is priority for us. The issues outlined definitely concern us. We will promptly reach out to you and work aggressively to address and resolve all concerns. Thank you, Ed

Similar Products

Featured