# Page 4 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Thryv the right Marketing Automation solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156926/Thryv/reviews --- Thryv 4.2 (515) [View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 4 - Reviews of Thryv ## Showing most helpful reviews Showing 76-100 of 515 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Marilyn L. Psychotherapist Individual & Family Services Used the software for: Less than 6 months ### "HAND-HOLDING" October 19, 2020 5.0 I have had a terrific experience with Thryv! We will have a long and happy journey with one another, as their abilities grow and expand and as my Business grows and deepens. Very smart Humans! I was considering another product, which I found, did not have the heart nor the care for the Client, that Thryv has! Pros You, each and All, are number ONE at patience, educating and hand-holding! I need it and many in my Profession have worked so hard to hone their skills - administration and computer were not in the mix. "other people did that" (thank goodness!). Now, it is up to us, as a Sole Practitioner, to do our own marketing, tracking, projections, follow-up, reminders, billing/coding and receivables! Whew! Thryv has freed me up to learn how to do these items, through technology. I'm thrilled to be learning! You have helped me to 'lay my panic down and to pick up the shield of technology'. Thank you! Be well! Cons It would be helpful, potential Users, to know yourself well before you try to have someone else create who you are and what you do, in the form of your Website. I woke up during my first meeting with a Web Designer and realized this person was not able to represent me and was not able to correctly create my brand - they didn't have experience with my Profession to understand, to bring concepts forward, etc. Just letting you know that there are enough Designers, on Staff, that your needs (whatever they may be) can be met. You have to know what your needs are (or it would help if you do). Review Source Response from Thryv October 22, 2020 Hi Marilyn, thank you for your review and feedback. Our goal at Thryv is to make sure that we are here when you need us and that you are proud of what you put out to the world to see. If you ever need assistance, please call into our free 24-Hour Thryv Support line at 844-998-4798. Here you will be able to ask anything about the software and also to make unlimited changes to your website. Which by the way, I enjoy the lighthouses and shades of blue that you have used on your website! - Gabe DS Dawn S. Co Owner/CEO Facilities Services Used the software for: Less than 6 months ### "Level Up with Thryv! " June 29, 2022 5.0 Pros What took us almost a year when we first started (website and online presence) was vastly improved in part -time attention in weeks vs months. We went from a static outdated website to a SEO optimized beautiful website that increased our views by at least 28% as soon as website was published and had maintained an increased presence with automated postings etc. This software, human support and process makes a busy owner much more efficient and a business more "seen". We no longer have to wear ALL the hats in our business all the time. Automation, added efficiencies have bought us more views, more customers with less time devoted to posts, marketing and has improved customer interaction and communication. Cons There are some staff related features that I wish it had ...such as the ability to view and track each staffs continuing education endeavors. I have made 3 or 4 suggestions as they are encouraged. Love that. Reason for choosing Thryv Price and software features and what you get included in pricing structure. And though I didnt know it at the time, the support from the Thryv team and my primary contact MAKE THRYV a great product. \[SENSITIVE CONTENT\]is amazing. A get it done kinda gal. LOVE HER! Also the web assistances and software trainers made the process much easier finding a balance between my learning how to manage some of the learning myself and some hand holding when I needed it. Review Source Response from Thryv June 30, 2022 Wow, Dawn, thank you for making our day even better with your kind words. We are so excited to hear how Thryv has helped your business with your online presence and most of all has been able to take some tasks off of your plate. Thank you for choosing Thryv, we truly appreciate it! - Gabe RB Richie B. President Construction Used the software for: 1-2 years ### "All in one Software" February 13, 2023 5.0 Great overall experience. Customer service is very good with helping understand the program. I really like the full capability of it and i am excited to continue to learn more. Its also good to see Thryv continuously updating and changing things for the better. Pros The software has been great for my business. It has really been helpful to bring the full customer service management all into one. I love the scheduling part and being able to automatically send reminders about the appointments and thanking them afterwards. There are a lot of great tools that can be set up and automatically go out. Email campaigns are another good one. Cons There are a few minor components with invoicing and having one customer wit multiple addresses and all. Seems like Thryv is listening and trying to correct things as they come about. Review Source Response from Thryv February 27, 2023 Hi Richie, thank you for your review. We are excited to hear that Thryv is making it easier for your business to have everything in one place and making it easier to communicate with your customers. We also appreciate the feedback on how we can improve, we will make sure to take this back to our team. - Gabe MC Matt C. GM Consumer Services Used the software for: 2+ years ### "I love Thryv" July 6, 2023 5.0 Thryv has made our social media marketing much easier. I wish we would have come aboard sooner. Pros It was very easy to set up and integrate with our business. The customer service is outstanding. Every person I dealt with at Thryv was fantastic. Cons The only improvement I would ask for is a free e-mail scrubber. This is supposed to be coming in the near future. Review Source Response from Thryv July 17, 2023 Hi Matt, thank you for your review, we are excited to hear how Thryv has helped with your social media presence and how easy it was to integrate with your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe EG Eric G. Independent Rep Insurance Used the software for: 6-12 months ### "The perfect Companion for your Sales needs" October 3, 2022 5.0 So far, this has been the platform that we were looking for to optimize ease of use for both the staff and our agents. Pros The ease of use. This is a plug and play model. It not only makes it easy for the purchaser to use this software and more importantly, our potential clients. Cons I haven't found anything as of yet that stands out that has any real negative consequence for what I use it for. Review Source Response from Thryv October 5, 2022 Hi Eric, thank you for your review and glad to hear how easy Thryv is to use. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe JG Julie G. OWNER/CREATOR Consumer Goods Used the software for: 6-12 months ### "Customer Relations" September 12, 2022 5.0 My experience with Thryv has been wonderful. The staff is not only friendly, but very knowledgeable of E-Commerce and how to succeed in my business. After spending a large amount of my budget with two other services, Thryv is the only platform that made me feel that I have a team behind me and my Business. Pros Not only is Thryv the easiest to use (once the software in understood) but all of the staff from the Web Design Team to the Client Marketing is excellent. They helped me improve my business with their help. Highly recommended Cons If the integration between Shopify and the Thryv Software could be a little bit more seamless. i.e. Adding certain widgets to page for navigation/onsite search and adding graphics not related to products. Also, when onboarding new clients, explanation of SEO as well as basic instructions would help businesses that use E-Commerce as their main source of business. This is something I was not aware of until just recently and this information would have helped my business exponentially in the last year. Review Source Response from Thryv September 21, 2022 Hi Julie, thank you so much for your review and valuable feedback. We are very excited to hear that Thryv has helped your business grow and that you can rely on our team to help you when you need it. I will make sure to take your feedback to our team to see what they can do! - Gabe GM Gwenette M. Owner Primary/Secondary Education Used the software for: 6-12 months ### "The Best Decision Ever!" August 20, 2022 5.0 Wow! I'm still awe struck after almost one year. Everyone who has helped me, has been knowledgeable and kind. What an incredible team at Thryv! My business has certainly grown and people are starting to take notice. I am able to focus more on helping my clients with their learning needs and less time worry about the operation side of the business. Pros The software has made keeping up with my clients and the business operations much easier. I no longer spend time calling clients to see if they are coming to a session, clients are in charge of scheduling or cancelling sessions. The same thing goes with billing, the automatic reminder is a great feature. Cons So far the software has all the features I need for my small business. Review Source Response from Thryv August 23, 2022 Hi Gwenette, thank you so much for the kind words in your review. We are beyond excited to hear how Thryv is helping you communicate and do business with your clients. If you ever need assistance or a refresher, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe MP Melanie P. VP of Operations Construction Used the software for: 6-12 months ### "Improvements needed" February 8, 2022 3.0 Business automation has gotten a lot easier, as well as communication with customers Pros simplicity of the software makes it easy for new employees to learn. Cons many hiccups, or features not working properly, many error messages and when screenshot are sent to the Thryv support they then request video recordings, because they can't figure out how to fix it. also it would be nice to be able to move line items up and down on estimates and invoices. Thryv support is not very organized and too many people reach out to attempt to fix things and not having nay information available to them, so things have to be repeated multiple times. Can get very frustrating. An additional feature for project management would also be very helpful for construction. Being able to track P&L would be nice. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Thryv Price and some features Review Source Response from Thryv February 10, 2022 Hi Melanie, thank you for your feedback and I am sorry to hear about your experience with Thryv. I would love to see if I can help in any way, would you mind sending your account information to gabriel.vasquez@thryv.com? I can send your account to our Executive Claims team for further assistance. - Gabe ML Michael L. Owner Printing Used the software for: 2+ years ### "Thryv pay" May 23, 2022 5.0 Overall I find thryv useful and the service is a good fit for the price. Pros It is user friendly and streamlines most my needs in one neat spot. Customer service is great. THey take customer suggestions and make them reality. Cons I wish there were project tracking elements. Review Source Response from Thryv May 24, 2022 Hi Michael, thank you for your kind words. We are excited to see that Thryv is helping you stay organized by keeping everything in one spot! If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe NG Nicholas G. President Professional Training & Coaching Used the software for: 6-12 months ### "Thryv Keeps me on track" July 8, 2023 5.0 Pros I love the scheduling function as well as the automated reminders as well as the ease in sending out newsletters Cons It would be nice to have a pipeline function Review Source Response from Thryv July 17, 2023 Hi Nicholas, thank you for your review and choosing Thryv, we are glad to hear it is helping you stay more organized and communicate with your customers more efficiently. If you ever need assistance, please let us know. - Gabe LB Laura B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Exactly what you want and non of what you don’t " May 6, 2022 5.0 I would do it again without hesitation. My business went from the dinosaur age to now with this one change. Like when the wizard of oz goes from black and white to full color. I am embarrassed about my old site! Lol Pros You don’t have to add website management and it would be a no brainer without it but it is no more expensive to add website management than have someone else do it. I love having everything in one spot and my rep, \[SENSITIVE CONTENT\] is so on top of everything it’s like I hired an office manager for the money I pay! So worth it! Cons There is a learning curve but what doesn’t? Review Source Response from Thryv May 19, 2022 Hey Laura, thank your review and perfect description of how Thryv can bring you to the digital age. If you ever need assistance or a refresher, remember we have our Free 24-Hour Thryv Support line, 844-998-4798. Our team is available and ready to assist! - Gabe PD Patrick D. President Construction Used the software for: 6-12 months ### "Criminal Organization " August 19, 2021 1.0 A very expensive nightmare. The yellow pages are flailing to stay alive but my preying on small business Pros I tried the software because the concept sounded really good as a replacement for my CRM and for doing in-house social media marketing and reputation management. It was sold to me as though there was no contract and that I would be able to keep my website Cons They cornered me into a contract and then although they let me keep my URL they took my website down and now I have to build a brand new one. They use your website as leverage to keep you in the contract. The marketing aspect of it is completely ineffective and even as a CRM I didn’t do very well. I felt like I was being lied to for more than a year. I still had to continue paying $300 a month even after I stopped using the software and expressed the dissatisfaction. Then once the contract is up they wouldn’t give me my website back. So $4000 and a year later I have no website and nothing to show for my time with Thryv. Then after they took my website down they had one of the representatives call me just to twist the knife and let me know that I could have my website back if I were to just sign another contract for $300 a month Review Source Response from Thryv August 30, 2021 Hi Patrick, I am sorry to hear about your experience with Thryv. We do take this very seriously and I will be sending this information over to our Executive Care team to look into this further. - Gabe KG Kelly G. Customer Relations Manager Public Relations and Communications Used the software for: 1-2 years ### "Great software, needs a few improvements" July 5, 2022 4.0 Thryv is a great “one stop” for what our company needs. Pros I love the scheduling, messaging and billing features Of this software. It’s easy to learn and use. I like that all employees can see the chat feature and be on the same page as the client. Cons Clients being able to save their own credit card would be helpful. It would also be nice to be able to select a few clients and just message those clients. Review Source Response from Thryv July 11, 2022 Hi Kelly, thank you for your review. We are excited to hear that working with your customers is easier with Thryv, Thank you for your feedback as well, I will make sure to send this to our team for them to look into it! - Gabe JM Jonathan M. CPA Accounting Used the software for: 6-12 months ### "Integration and Connection, Management Issues" January 22, 2022 3.0 Poor. Fictitious customers created, duplicates, anything with a street address of "PO Box" in QuickBooks get deleted randomly, characters added to the end of emails, city location deleted, "null" replacing phone numbers. With the QuickBooks App connected, I need to, on a daily basis, check to see what kind of damage Thryv has done to my QuickBooks customer list data. No integration for ledger accounts - Thryv simply posts the revenue into a generic "Sales" account which I don't use. I then need to go in an manually recreate the invoice in QuickBooks to get the revenue into the correct account. I am going to disconnect the App and do it manually. I would suggest Thryv cut off the QuickBooks App until they can fix it. Pros Website and social management. The URL and Website team is excellent. Many of the integration experts are good as well. But the software, as a CRM tool, needs work. Cons Integration, building customer list, set up, difficulty creating my customer details in Thryv Reason for choosing Thryv End to end CRM with web site development and support Review Source Response from Thryv January 28, 2022 Hi Jonathan, we are sorry to hear about the experience you have had with Thryv. We would like to see if there is anything we can do to turn your experience around. Would you mind sending me your account information? You can send it to gabriel.vasquez@thryv.com. I will send this to our Executive Claims team to assist us further. - Gabe BC Beth C. CEO Construction Used the software for: 6-12 months ### "Excellent company & service" July 14, 2023 5.0 Pros They have 24/7 service and always get back to you with any issue you have! Cons Better work with social media and google! Reason for choosing Thryv 24/7 telephone service Review Source Response from Thryv July 17, 2023 Hi Beth, thank you for your kind words, we pride ourselves on our support teams and it is great to see it at work! - Gabe TP Tyrone P. Franchise owner Construction Used the software for: 6-12 months ### "Owner/operator review" July 11, 2023 5.0 Overall it's great, I've used many programs and this is overall the best. Pros Layout, adding product and services, social media, campaigns Cons The mobile app doesn't go back to home that easy, you have to either close app or hit back a bunch of times. It needs a home button on every page to get you back to main page. Review Source Response from Thryv July 17, 2023 Hey Tyrone, thank you very much for your review. It's great to hear how Thryv has helped your business. If you ever need anything, please call our Free 24-Hour Thryv Support line. - Gabe LO Laurie O. Front Office Administrator Medical Practice Used the software for: 2+ years ### "REC Front Office Administration" May 6, 2022 3.0 We appreciate the overall experience with Thryv. The ease of being able to respond to reviews and clients that reach out to us through the HIPAA compliant email is very good. \[SENSITIVE CONTENT\], our customer support rep, is amazing! Pros The ease of use and ease of customer support when needed. The ability to respond to reviews easily and speak with patients through HIPAA compliant email. Cons Most of our leads are not leads. When leads are called most of them say they have no idea who we are and they never reached out to us. Seems like a waste of valuable time chasing down possible leads that are sent to us. I would say about 80 to 85% of the leads are not. Review Source Response from Thryv May 19, 2022 Hi Laurie, thank you for your review. We are glad to hear that you are enjoying Thryv. I would like to see if there is anything we can do about the leads you are getting. If you could, can you send me your account information to gabriel.vasquez@thryv.com? I will send this to our team for further assistance. - Gabe VR Verified Reviewer Owner Computer & Network Security Used the software for: 6-12 months ### "Thryv is invaluable" October 30, 2020 5.0 I love Thryv, because it has so many tool to operate my business that I need, and I usually don't even utilize it as much as I should. Pros I recommend Thryv because they have field agents in addition to many great customer support avenues. I get the most help by asking my locally based Thryv agent for assistance with the many features that Thryv has. It is very easy to underestimate how much you can do with this software, and the best part is they are growing and keep adding new features I want! Cons We need the ability to click an arrow to the next client when looking at a client instead of having to go back to the list every time. Reason for choosing Thryv I first heard about Thryv from a friend of the field agent then had coffee with the field agent and it was so great that I didn't look at any other software. Review Source Response from Thryv November 2, 2020 Hello, wow, thank you for this great review. Thryv is always looking for ways to be better for our clients, so thank you for the feedback. In your Thryv Dashboard, in the lower right hand, you can leave this suggestion, and our team will see it. - Gabe SF Seth F. President Retail Used the software for: 2+ years ### "great item" February 3, 2022 5.0 I have been very pleased with the software and all the Thryv employees I have had contact with Pros Set up and management of my Facebook page and ads. Set up and management of a great website and a very successful marketing campaign Cons I have no problems with the software. Any issues have been solved quickly Reason for choosing Thryv They offered to upgrade my website and I have stayed because of the superior service Review Source Response from Thryv February 4, 2022 Hi Seth, thank you for your review, we really do appreciate it! Love to hear that your setup with Thryv was a great experience. If you ever need a refresher or assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe SR Steve R. Owner Legal Services Used the software for: 1-2 years ### "Thryv is my CRM and VA all-in-one" October 19, 2022 5.0 Pros Thryv is easy to use, well organized and equally functional on mobile app and desktop. It's very flexible to set up for calendar booking and groups events. I'm not even using all of it's features and I still find it's worth the money. And it brands me from start to finish! Cons The CRM has limited search capability. I would also like it to allow more automated campaigns to my contacts and prospects. Review Source Response from Thryv October 20, 2022 Hi Steve, thank you for your review, and glad to hear that Thryv is helping you run your business! If you ever need assistance, feel free to reach out. - Gabe GM George M. Owner Chemicals Used the software for: 2+ years ### "Zika x" March 6, 2023 5.0 Good Pros I like the software because I can schedule my clients and service them and bill them in advance, or on the spot excellent software Cons I have received no help with the marketing I have asked for help and have discontinued asking Review Source Response from Thryv March 13, 2023 Hi George, thank you for your review. If you could send an email to gabriel.vasquez@thryv.com, with your account information and any other details, I will send this to our team for further assistance on your marketing efforts. - Gabe EM Elvira M. Administration Manager Security and Investigations Used the software for: 6-12 months ### "New On the Block " July 7, 2023 5.0 As a relatively new user of the program, I'm excited to grow with Thryv in promoting our Business on Social Media Platforms. Pros The product is an 'all rounder' - great for a new business set up. As an established business, utlising the monthly advertising icon for our social media platforms has been an added advantage to our business. The implementation was provided step by step, comfortable to undertake this step on my own. Cons Integration with our business was smooth, the assistance of a Thryv Team Member made it very easy to follow in detail. Technology isn't my strongest point, however, I was guided through the process making it very enjoyable to 'learn' this new way of working on my business. Reason for choosing Thryv Using Yellow Pages & just a progression., no other options sourced. Review Source Response from Thryv July 17, 2023 Hi Elvira, thank you so much for your review. It is great to hear how Thryv has added so much more value to your business. I you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe Sarah A. Owner Consumer Services Used the software for: 1-2 years ### "I love Thryv" October 25, 2020 4.0 Wonderful! Pros I love that Thryv does everything that I need as a course creator, blogger and business agency owner needs! It is everything all in a fantastic package and the customer support is outstanding! To anyone who questions the price: It is worth it!!!! Cons I get frustrated sometimes because it doesn't work as I think it should, but then the tech support is able to walk me through the task. Reason for choosing Thryv Because Thryve includes everything all within it! Review Source Response from Thryv October 26, 2020 Hi Sarah, thank you so much for the feedback. It is so exciting to hear that Thryv meets all of your needs to create your content! We know that there is a lot to learn with Thryv, but we are glad our team can assist you! If you would like to keep up with the latest updates or talk with other clients, feel free to join our Facebook High-Thryver's group. - Gabe https://www.facebook.com/groups/highthryvers JL Jeff L. president Real Estate Used the software for: 1-2 years ### "real estate and financial services" July 6, 2023 4.0 Pros the appointment confirmations and automated campaigns are what I find most beneficial. Cons Can't believe that you cancelled the "work as" function. We are in two time zones and trying to schedule an appointment in the other time zone is painful. Only admins can login as other staff members so an ordinary function that anyone could do now falls on my plate. No sooner than I set the appointment, log out and back in as myself here comes another call and I get to do it all over again. After I have done this several times the system makes me go through the authentication process with a six digit code. Review Source Response from Thryv July 11, 2023 Hi Jeff, thank you for your review and feedback. If you could, can you email gabriel.vasquez@thryv.com with your account information and any other details? I want to send this to our team for further assistance. - Gabe KK Kimber K. Salon manager Consumer Services Used the software for: 6-12 months ### "Not able to fully manage a business " December 5, 2020 3.0 I wanted to love thryv so much because it does offer a lot! The marketing was amazing. But at the end of the day, thryv was priced too high and did not offer the things necessary to run my business. Pros I liked the layout, ease of use as far as scheduling clients and the online booking options. The staff permissions and customization of those permissions, were useful. Cons Could not add tips to a service. Could not schedule multiple services for a single client at one time. Client could only schedule one service. Could not add services to checkout which made keeping track of services received was impossible. Did not offer the options needed to run daily reports. Reason for choosing Thryv I did not end up using thryv but instead went with square Review Source Response from Thryv December 8, 2020 Hi Kimber, thank you for your review and feedback. Thryv is always looking for ways to improve for our clients. One of the ways we have improved is by having a new payment system, Thryv Pay, that allows your clients to tip for your service and receive payments quicker by using ACH payments. As we continue to improve, we will take your feedback to our team. We always hate to lose a client, but we hope to earn your business in the future. - Gabe Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.