# Page 5 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Thryv the right Marketing Automation solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156926/Thryv/reviews --- Thryv 4.2 (515) [View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 5 - Reviews of Thryv ## Showing most helpful reviews Showing 101-125 of 515 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mikayla S. Owner Photography Used the software for: 6-12 months ### "This software saves me SO much time" April 21, 2022 5.0 I’ve had an overwhelmingly positive experience with Thryv Pros Everything is amazing. I love this software and it’s ease of use. Cons The lack of an Afterpay-like integration the way Square has. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[17hats](https://www.capterra.com/p/144328/17hats/) Reason for choosing Thryv More bang for the buck! Switched from [Studio Ninja](https://www.capterra.com/p/143855/Studio-Ninja/) More integrations Review Source Response from Thryv April 27, 2022 Hi Mikayla, thank you for your great review! We are excited that Thryv is such a good fit for you. And thank you for your feedback, I will make sure to send this to our team! If you ever need assistance or a refresher on anything, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe KP Kurt P. CEO Medical Devices Used the software for: Less than 6 months ### "Thryv pulled it all together" January 12, 2021 5.0 Thryv is awesome! The support staff is outstanding and quick to help with anything I have encountered so far. They made my business work flow so much more smooth as far as new client tracking goes. The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package. Pros I loved that it took all the different areas and programs I was utilizing to try and maintain my workflow and put it into one place. I don't have to have multiple windows up to try and track all information I was entering into the system. Cons Where I service and repair equipment, I often get the same piece of equipment months down the road. There is no way that I can find to enter the Identification number and track the last time I saw it. This is very important to me because I put warranties on my work and I need to be able to find the piece for a specific Dentist and track what I did with it and when I last saw it. I still have to have a separate tracking system for that. Review Source Response from Thryv January 22, 2021 Hi Kurt, thank you for your review! We are glad to hear that Thryv has all you need and helping you stay organized. In the Thryv Dashboard, you can use the 'Tag' function to label with the ID number and who uses it. That way you can use the name of the ID in the filter when you search and that should pull up those accounts. If you need further assistance, please call our 24-Hour Thryv Support line at 844-998-4798. I have also let our team know to reach out to you. - Gabe mA maher A. Admin Education Management Used the software for: 6-12 months ### "Great Product Great Support" April 26, 2021 4.0 enrollment for our school and engagement for our families Pros I liked the integration of the system with all of our functions Additionally, the support from our teams at Thryv has been phenomenal Love this product and this group!!!! Cons I am pleased with the software cannot think of anything Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Thryv I was trying to use both systems and it was much better to use Thryv and have all of these items coordinated and maintained in one central location- being able to load documents and easily share them with families is incredibly useful Review Source Response from Thryv April 30, 2021 Hi Maher, we are glad to hear that Thryv was easy to integrate and makes your day-to-day run smoother. As you know, anytime you need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe SR Susan R. Owner Restaurants Used the software for: Less than 6 months ### "Great service and follow-through" November 13, 2020 4.0 Overall, I am very pleased. I have tried a few others and found that the onboard and "learning curve" for those services was too great. With Thryv I have tools AND control. That's important to me. No-one understands my business goals the way I and my manager's do. It's a matter of needing to keep certain important things in-house - like how we present our "voice" on social media and which images we use. Pros I have enjoyed most, so far, the work put in by the Thryv team to make sure I can get the most of this software package. Patience is a virtue and they have it in gallons! I am still learning and still developing new habits to work with this system, but I feel very confident that, because they are committed to helping me, we will reap a good ROI with this service. Cons I find a number of operations cumbersome and not so intuitive. I think they can improve a number of things, but that said, they have a platform for submitting requests for new features, updates and tweaks. I would really find extreme value in this system if it could support more than one Facebook business page/group. Review Source Response from Thryv November 17, 2020 Hi Susan, thank you for your review. It is exciting to hear that you are using Thryv in your own way to fit your business's needs. To make sure you are up to date on the latest news, you can also join our Facebook group at https://www.facebook.com/groups/highthryvers. - Gabe MB Monica B. President Construction Used the software for: 6-12 months ### "Dipping my small business toe into CRM " July 23, 2019 5.0 I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv! Pros I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation. Cons I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it). Reason for choosing Thryv Cost, simplicity and support (relationship with my former Dexmedia/YP sales rep.) Review Source AW Adam W. OWNER Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Product when all the Features Actually Work!" January 24, 2022 2.0 It has been a rollercoaster. Problem after problem there is always a situation that needs to be fixed. The part I hate the most is the Thryv Pay the scheduled payments never work. And if they do they don't always sync. There has been times I was told the payment didnt go through. I charged the client a different way. Then the payment ends up going through. But there is not transparency on my end to know this and I have angry clients. Pros I like that it has so many features in one place Cons I hate that there is always a bug that needs to be fixed and a feature is in non working order! Review Source Response from Thryv January 28, 2022 Hi Adam, we understand your frustrations and deeply apologize for these issues. If you could, send me your account information to gabriel.vasquez@thryv.com. I will send this to our Executive Claims team. They will be able to assist us further and see if there is anything we can do to turn your experience around. - Gabe JT Jonathon T. Co-owner Facilities Services Used the software for: 6-12 months ### "Excellent for scheduling, invoicing, and social posts; not great for web editing. " August 20, 2022 4.0 Overall, I wish I didn't use them to host my website, but I'm thrilled with them for the administration side of things. So it's a mixed bag. The web side is rough, but the admin side for scheduling, social media, and invoicing do tend to make up for it. Pros It makes administration much more manageable for invoicing, scheduling appointments, and managing multiple social media profiles in one place. Cons The web editor is kind of terrible. Very limited if you don't know how to code, not intuitive at all on the user interface side of things. Review Source Response from Thryv August 24, 2022 Hi Jonathon, thank you so much for your review and feedback. We are glad to hear that Thryv is helping you manage your day-to-day. We appreciate the feedback on the website editor and will continue to make updates to make sure it is working for you. - Gabe AS Austin S. Compliance Officer Banking Used the software for: 1-2 years ### "Power in the palm of your hand" July 11, 2023 5.0 Pros Overseeing marketing can be an arduous task, but Thryv really works to streamline the continual multi-channel blasts that are needed in the current internet age. Inbound, Outbound, anywhere, anytime, you can access your full customer base from laptop or smartphone. Cons Learning any new software and transferring a client list can seem like a scary subject and may take more time than anything else, but Thryv offers resources from videos and articles or even step-by-step phone walkthroughs Review Source Response from Thryv July 17, 2023 Hi Austin, thank you for your review. It's fantastic to see how Thryv has helped your business by streamlining your social media presence and helping organize your customer's information to make it easier to interact with them. If you need assistance, please call our Free 24-Hour Thryv Support team at 844-998-4798. -Gabe AJ Alice J. CEO Hospitality Used the software for: 1-2 years ### "Thryv = Transforming how we do business!" August 19, 2019 4.0 Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post. Pros What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business. Cons Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect. Review Source TW Tony W. President Farming Used the software for: 6-12 months ### "Benefits of Thryv software package " October 14, 2022 5.0 Customer service is great. Every issue has been dealt with simply and in a very timely manner. Pros The software takes a lot off of my plate on a daily basis. It integrates well with Google and other platforms. I especially like the calendar Cons Being fairly new to the customer online scheduling, I have found a few quirks that I am still dealing with. Mainly, the fact that people who try to do scheduling themselves are unaware of my current phone scheduling. I have to physically enter every appointment that does not come through the software. Review Source Response from Thryv October 20, 2022 Hey Tony, we are excited to hear that Thryv has been able to take some things off of your plate. We understand there is always a transition period when it comes to changing to software. But always remember, that our team is here whenever you need help or a refresher on Thryv! - Gabe VR Verified Reviewer Tech support engineer Information Technology and Services Used the software for: 6-12 months ### "The best path to help your business to success" March 21, 2021 4.0 Out process to recruit people has improved dramatically thanks to thyrv. We not only use email marketing but also exploit social media with thyrv features. Pros Fantastic email integration and good tools CRM like to recruit prospects and find new talent Cons Some of team believe the product is still expensive and might want to see new features. However, we the software implementation was greatly satisfactory Review Source Response from Thryv March 31, 2021 Hello, thank you for taking the time out of your day to leave this great review, we appreciate it! It is great to hear that your business is enjoying the email integration and our new CRM enhancements. Thryv is constantly evolving and will continue to have enhancements in the next year. Whenever you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe BM Ben M. Facility Manager Facilities Services Used the software for: 6-12 months ### "Excellent Product with Even Better Customer Service" September 10, 2021 5.0 Pros The software offers a multitude of features and product offerings that are above and beyond most in their field. The customer supports is wonderful and always ready to teach or lend a helping hand. Cons As a novice it is a little confusing navigationg the software and inputting customer contact information Review Source Response from Thryv September 13, 2021 Hi Ben, thank you for your review and kind words. We know there are a lot of features with Thryv. That is why we recommend working with our team to make sure you become the Thryv expert. You can reach our team 24 hours a day at our Free Thryv Support line at 844-998-4798. - Gabe PJ Paul J. Owner Information Technology and Services Used the software for: 6-12 months ### "Better CRM than Hubspot" July 14, 2023 5.0 Excellent. Pros CRM functionality is easy and powerful. Cons Only thing I can think of is some additional customizability on the different kinds of clients. Reason for choosing Thryv Not applicable. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Growth reasons. Review Source Response from Thryv July 17, 2023 Hi Paul, thank you for your review. It is great to see how Thryv has helped you stay more organized with your clients through our CRM. If you ever need assistance, please call our Free 24-Hour Thryv Support line 844-998-4798. - Gabe RA Ricky A. Owner Insurance Used the software for: 1-2 years ### "Great Software and customer Support" February 11, 2022 5.0 Love everything but the cost Pros Software is very powerful and flexible with making changes as they are needed. Cons I thinks its to pricey. Also it does take time to understand all the features and how to implement them. If I had an Administrative person that would probably be different. Reason for choosing Thryv The salesperson did a great job in ensuring the software could satify my need. Review Source Response from Thryv February 14, 2022 Hi Ricky, thank you for your review and feedback. We understand that there are a lot of features with Thryv and would like to help you understand the ins and outs to make your investment worth it. Could you send your account information to gabriel.vasquez@thryv.com? I would like to get you connected with someone from our team to assist us further. - Gabe KA Kelly A. owner Photography Used the software for: Less than 6 months ### "New to thryv" May 11, 2022 4.0 The customer service has been amazing. It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling. Pros I can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well. Cons Hard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out. Reason for choosing Thryv Thryv was able to do what I needed for scheduling and the customer service to help set up Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted to schedule and invoice together. I needed specific scheduling for Real Estate photography that they could request a day / time, that part has been great. Review Source Response from Thryv May 19, 2022 Hi Kelly, thank you for your review. It's great to hear that you can do everything from one platform! Thank you for your feedback on the invoicing layout. If you could, can you send me an email to gabriel.vasquez@thryv.com with more details? I can pass this along to our team. - Gabe DK Deanna K. COMMUNICATIONS AND WEBSITE MANAGEMENT Construction Used the software for: 6-12 months ### "stay away.... your business will plunder. " March 24, 2022 1.0 stole my money Pros customer service is nice and helpful. your rep will lie to your face during the process. Cons Worst Company I Have Ever Encountered. They Will Jack Your Website And Keep It Regardless If You Pay In Full. All They Did Was Copy Our Previous Website Information And Change The Layout Of Our Website. \[ Sensitive Content \] Has Been No Help To Us At All. She Does Not Check In With Us On How We Are Doing. I Do Things On My Own Now And Still, Pay $2,500 A Month Until Our Contract Ends. I Want Our Website Back. We Had To Pull Another Business Loan Out Since Starting Thryv. They Have Ruined Our Previous Organic Seo Ranking. They Sub Their Google Adwords. They Lie. They Do Not Deliver Their Promises. Buyer Beware Stay Away. they are yellow pages, then dex media, now thryv. Review Source Response from Thryv March 28, 2022 Hi Deanna, thank you for your feedback. We have sent your account to our Executive Claims teams for further assistance. We have tried calling and sending you emails, but have been unlucky in trying to reach you. If you could respond to the emails, we will be happy to assist you. - Gabe JL Janice L. Manager Consumer Services Used the software for: 6-12 months ### "Review of Thryv" May 12, 2022 5.0 I believe we have found a system that incorporates our business needs. Pros I liked the support I received from the onboarding staff. They were availavle when I called morning/evening. That made the Thryv experience smooth. Cons I cannot think of anything at this time. Review Source Response from Thryv May 19, 2022 Hi Janice, thank you so much for your review. We are glad to hear that Thryv is a perfect fit for your business! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe MC Mark C. Owner Retail Used the software for: Less than 6 months ### "Overall Good Product" April 18, 2022 4.0 Pros Thryv's ability to build and host our website was key. The fact this came with so much other extras made them a cut above. We like their ease of access to customer service and we find that anytime we have an issue, our Thryv Rep is quick to address it and Thryv is quick to fix it or ease our mind. Integrating the system into our business was seamless. Cons Thryv is an all around great product for any business to implement into their system. I will say that it can be a bit overwhelming as it is a rather complex system. It's not hard to use but it's not easy either until you've been with it for several months. I liken it to flying a space shuttle when your used to driving a car. It's exciting but can be overwhelming. BUT, the Thryv reps will stay with you all along the way. Review Source Response from Thryv April 20, 2022 Hey Mark, thank you for your review! It's exciting to hear that Thryv offers more features than you thought to support your business. We do agree, that it can be overwhelming to get a grasp on all of the features. We suggest using the features that you need the most first. Then, give your rep a call or call into our Free 24-Hour Thryv support line to start learning the other features, and before you know it, you will be a Thryv Expert! AJ Amanda J. Accountant Accounting Used the software for: 6-12 months ### "Give it a go!" April 19, 2022 4.0 There were many benefits when using Thryv, such as the ease of creating announcements, the emails filed on each client card made it easy to find and gave a history and making appointments was a simple step. The clients preferred to use the Outlook email system, therefore, using Thryv did not work out as had hoped. Pros As there is a client card for each client, the emails are easy to read and find. When using the Marketing section for any announcements, made the process quick and easy. Thryv was easy to use once you became familiar with how things worked. The integration in the business was made easy with the help from Thryv. Cons When using the text feature, we found that clients were not receiving or responding to the messages. Review Source Response from Thryv April 26, 2022 Hi Amanda, thank you for your review. We are glad to hear that Thryv was able to help you stay organized and made your marketing efforts easier. Also, thank you for your feedback. If you don't mind, would you send an email to gabriel.vasquez@thryv.com? I would like to get more information on your feedback and see if there is anything we can do to assist! - Gabe BH Bridget H. Owner/Operator Photography Used the software for: Less than 6 months ### "A very expensive product that promises a lot but gives you nothing but a headache" February 8, 2023 1.0 Lack of integration, timezone challenges from the start with scheduling, cannot load my logo or photos onto the Google My Business integration, getting access to all of the menu using different browser options, length of time it takes to get complaints dealt with - so far, this has cost me more money in time and my assistants time, dealing with issues, that still haven't been resolved. Customer service team are extremely polite and helpful, but all they do is 'raise a ticket' with whoever is going to fix the problem and that can take days and no one calls back when they say they will! Pros Lots of potential, but nothing integrated properly so I don't like anything about this software at this point Cons Lack of integration with obvious things like Google My Business, lack of timezone integration for a month and just too many to mention Review Source Response from Thryv February 10, 2023 Hi Bridget, I am sorry to hear about your experience with Thryv so far. I would like to see if there is anything we can do to turn this around. Can you send an email to gabriel.vasquez@thryv.com with your account information and any other details? I will be able to send this to our Executive Claims team for further assistance. - Gabe KK Kim K. Office manager Mental Health Care Used the software for: 6-12 months ### "Too complicated " January 7, 2024 2.0 Not user friendly, too many steps to accomplish simple tasks Pros We don't use Thryv anymore because everything was way too complicated Cons Having to do too many steps to accomplish a task Switched from [Apptoto](https://www.capterra.com/p/168852/Apptoto/) Wanted the texting abilities but we have since gone back to Apptoto Review Source Response from Thryv January 9, 2024 Hi Kim, we are sorry to hear about your experience with Thryv. We understand that Thryv can be overwhelming at times with everything the platform provides. That is why our team is here to assist and make sure you are supported and show you how to best utilize the software. If you have any questions, please let us know. - Gabe CB Curtis B. Hair Designer Design Used the software for: 1-2 years ### "Thryving" January 15, 2020 5.0 I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly. Pros Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done. Cons Very little. Importing client list. Setting up correct Address for email confirmation response. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Reason for choosing Thryv Great personal customer service and value. Easy navigation. Overall solid product. Thank you, I can now keep Thyrving! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Unexpected rate changes, little costumer service. Not the best value for what you’re looking for. Review Source Response from Thryv April 20, 2020 Hi Curtis! I'm so glad to hear both you and your clients are loving Thryv! If there's ever any issues you need help with, or any questions we can answer, please don't hesitate to reach out! -Chandlor Serge Isidore K. Gestion clientèle E-Learning Used the software for: 6-12 months ### "Logiciel très intéressant de gestion clientèle" June 27, 2023 4.0 Dans l'ensemble, Thryv est meilleur pour la gestion clientèle , l'automatisation des mails et avec plus de fonction commercial permettant de bien gérer nos relations , projet , vente , facturation avec les prospects et entreprises . Je le recommande Pros Thryv est un logiciel très intéressant avec une grande fonctionnalités, simplicité d'utilisation et très bon pour la gestion clientèle Cons Malgré ce logiciel très bon et riche en fonctionnalités , il n'est pas disponible dans tout les pays . Dommage Review Source Response from Thryv June 27, 2023 Hi Serge, thank you for your review. We are excited to hear that our features are helping small businesses, and don't worry we are working on providing Thryv internationally. We are already in Australia and Canada, stay tuned for more! - Gabe KF Kane F. Managing member Construction Used the software for: 1-2 years ### "Would not recommend Thryv." July 11, 2023 3.0 Started out very well and refreshing! They forgot about me over time. I’m leaving in less than two weeks to try out olly olly Pros The software victa, that comes with Thryv. That’s it Cons Our Google ranking went from 1st page of Google to bottom of 3rd page. Review Source Response from Thryv July 17, 2023 Hi Kane, we are sorry to hear about your experience with Thryv. If you would like to send an email to gabriel.vasquez@thryv.com with your account information and any other details, I can send this to our team for further assistance. - Gabe MH Michael H. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great all-around business building system" December 7, 2019 5.0 We chose Thryv because its a powerful value add to our Business Acceleration Platform that is easy for our clients to understand and use. No rocket science! Pros Extensive and easy to use marketing feature set. Easy to connect and move data between Thryv and other applications. Includes basic invoices and payment processing and can be connected to quickbooks seamlessly. Cons The messaging system was a little off-putting til I understood its key value. You can't embed images or video, or add attachments. You also can't format text or use html. In other words, this will not replace regular email. However, it does allow you to track conversations whether by email or text messages in one place. That's valuable. Reason for choosing Thryv The other products were less expensive but required a lot more technical expertise generally not possessed by our target markets. Thryv also offers 24/7/365 customer support, which is not available from either of the other vendors. Switched from [vcita](https://www.capterra.com/p/142264/Appointment-Scheduling/) Same core platform, but much greater feature set. Review Source Response from Thryv April 17, 2020 Thanks for the review, Michael! We're happy to hear you've enjoyed your Thryv experience! Let us know if there's anything you need! We're here to help. 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