# Page 6 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Thryv the right Marketing Automation solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156926/Thryv/reviews --- Thryv 4.2 (515) [View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 6 - Reviews of Thryv ## Showing most helpful reviews Showing 126-150 of 515 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Anthony C. Owner Construction Used the software for: 2+ years ### "Great for job production " October 13, 2022 5.0 Good support Pros Easy to use I like the way you can go on to the system update the different contractors on what they have to do that day or in the future Cons Nothing It’s a very easy program to implement and use I like it Reason for choosing Thryv Past experinxe Review Source Response from Thryv October 20, 2022 Hey Anthony, thank you for the review and that is awesome to hear that you are able to work with your employees on a whole new level. If you ever need anything, please let us know. - Gabe Academy Frame K. Managing Partner Arts and Crafts Used the software for: 2+ years ### "Thryve review" January 26, 2019 4.0 Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo. Pros I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website. Cons There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program. Review Source CM Chris M. Owner Accounting Used the software for: 6-12 months ### "Review of Thryv" July 11, 2023 4.0 Pros Combined contact info and calendar. Implementation was easy. Cons We don't need a lot. Maybe just have additional space for more customer information. Review Source Response from Thryv July 17, 2023 Hi Chris, thank you for your review. It is always exciting to hear how the implementation of Thryv with your business was easy. If you ever need assistance, please let us know! - Gabe Caitlyn A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great tool for a small business looking to grow!" December 13, 2020 5.0 Overall, I'm very happy with Thryv! It helps me come across as more professional, and I like that there are options to scale as my business grows Pros Thryv is easy to use and has a lot of the tools I needed for my small business. The scheduling tool and website help me to have a more professional presence. Cons Sometimes the app is slow to load, but overall I'm happy with my Thryv experience! Review Source Response from Thryv December 16, 2020 Hi Caitlyn, thank you for your review! We are happy to hear that Thryv is meeting your business needs. It is important to make sure you have an online presence now more than ever, and we are glad that you have chosen us to help! Thryv is constantly looking for ways to improve, and your feedback helps. We have a few things in the works for 2021. To stay up to date, feel free to leave a suggestion in your Thryv software, and you will get a notification of the latest news. - Gabe CL Christopher L. Life Enhancement Professional Professional Training & Coaching Used the software for: 6-12 months ### "Awesome All In One Software" March 2, 2021 5.0 Pros Thryv is just plain great. I love the functionality with appointment setting, invoicing, taking payments and much more. Being able to do everything in one program is perfect for our small business. Cons We found that there is really only one thing that we do not like and that is the cost. For a very small startup (only 2 of us) the price is very expensive for the better features. Review Source Response from Thryv March 4, 2021 Hey Christopher, thank you for this great review. We are excited to hear that Thryv's features are helping you run your business. Our goal is to help make the most out of your investment, any time you need assistance, please call our Free 24-Hour Thryv Support line, 844-998-4798, our Thryv Service Specialists are available and ready to help. Also, please join our Facebook group High-Thryver's. You can talk with other clients to get ideas on how to utilize Thryv even more and stay up to date on our latest enhancements. - Gabe https://www.facebook.com/groups/highthryvers Also, please join our Facebook group High-Thryver's. You can talk with other clients to get ideas on how to utilize Thryv even more and stay up to date on our latest enhancements. - Gabe https://www.facebook.com/groups/highthryvers Shon F. CEO Financial Services Used the software for: Less than 6 months ### "A Little Piece of Work Heaven" October 23, 2020 5.0 Pros I love the ease of the transfers of my client spreadsheet over to Thryv, the ease of campaigns being sent out to clients, the ease of social media sites being connected to my thryv software, making marketing very simple. Cons I least like their is not a financial option that prints reports for financial statements. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Canopy](https://www.capterra.com/p/205679/Canopy/) Review Source Response from Thryv October 28, 2020 Hi Shon, we are excited to hear that Thryv has been easy to use to help you run your business. Good news! We have now introduced Thryv Pay https://www.thryv.com/features/thryvpay/, which has affordable credit card processing fees, allows you to schedule payments, and has ACH processing. It also allows you to track your transactions, and we are currently working on being able to export your reports. In your Thryv Dashboard on the lower right hand, you can request the suggestion, and it will sign you up for updates and when you will be able to print out your reports. If you have any other questions, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe DD Doug D. owner Construction Used the software for: Less than 6 months ### "Caution" February 10, 2019 3.0 It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best. Pros I like that it advertised on over 60 sites supposedly Cons I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front. Review Source Response from Thryv March 29, 2019 Hi Doug, I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns. Thanks, Ed VR Verified Reviewer President Consumer Services Used the software for: 6-12 months ### "Customer Service " January 25, 2019 2.0 Thrvy needs to improve on customer service. Pros That all my social media accounts are linked and I can pre set when each of my post will post to each account. Cons The customer service with Thryv was not so great. We had been dealing with customer's not being able to make payments on our website due to the way Thryv set up our widgets for 5 months. I had talk to numerous customer service agents who told me they would get back to me but never did for months until I called in to cancel Thryv and was finally able to get help. Review Source Response from Thryv January 29, 2019 Hi, We take great pride in the functionality of Thryv and the customer service provided to our valued clients. I greatly apologize that we didn't meet our own very high standard. We'd love the opportunity to discuss this matter at length with you. Please message us here or via email at Social@DexYP.com providing your business information and telephone number for prompt follow up. Thank you, Ed LM Luke M. President Construction Used the software for: 6-12 months ### "Luke’s review" July 12, 2023 3.0 So so Pros Lead organization Appointment schedule Cons No customer service no training no contact Review Source Response from Thryv July 17, 2023 Hi Luke, thank you for your review. We are sorry to see your experience with Thryv has not been the best. If you would like to send your account information and any other details to gabriel.vasquez@thryv.com, I can send it to our team for further assistance. -Gabe TE Tracy E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Poor quality and they keep charging you even after canceling" August 8, 2022 4.0 I was hopeful they would be worth the cost. All they want is the money. After we subscribed to the service, I never saw my account representative. I was never notified that he left, and that I was assigned another representative. She never reached out. The only time anyone reached out was when our credit card was expiring. Don't trust that they want to help. They just want your money. Pros Custom search engine keywords that reflected our services Cons Poor support staff Keep charging you even after you cancel Increase charges without any notification Review Source Response from Thryv August 10, 2022 Hi Tracy, I am so sorry to hear about your experience and thank you for your feedback. If you don't mind, can you send an email to gabriel.vasquez@thryv.com? I would like to see if there is anything we can do to help. - Gabe KF Kathy F. Owner Consumer Services Used the software for: Less than 6 months ### "Thryv Review" May 15, 2020 5.0 My Social media problems are being solved with Thryv. I will be able to be out there on social media a lot more and by doing so, hoping to grow my business more. Pros Thryv is an easy program to use once the customer support walks you through it. Their customer support really makes sure that all the training you receive, you understand. Great system. I like how Thryv handles all the social media aspect of my business, so I don't have to take the time to post on every social media site out there. Cons The only feature that I don't like about Thryv is that when I am scheduling clients, it will not let me input more than one service at a time for a client. I have to schedule one service at a time for clients, and that can be confusing for them because then they end up getting multiple txts about their appointment, and they don't know what time their actual appointment is scheduled for. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Salon Iris didn't offer my business all the things that Thryv could, without paying alot, and the customer support was not there. It was hard to get a hold of them, and they didn't have any training on their software, like Thryv does. Review Source Response from Thryv May 19, 2020 Hi Kathy! I'm so glad to hear Thryv is making managing your social media a breeze! I'm sorry to hear about your scheduling issue. If a phone call doesn't work, you can always reach out to us by emailing support@thryv.com for any questions or concerns you have! Thanks for the great feedback! -Chandlor ZV Zaidy V. Data Entry / Receptionist / Social Media Marketer Real Estate Used the software for: Less than 6 months ### "Straight to the point, Easy to Use and Amazing Support Team!" May 13, 2021 5.0 The Thryv Support team is amazing! I always get a response right away and every employee knows their stuff! They also are great at following up and making sure we understand Thryv or checking if we need anything further!! Pros I love that in this software everything you need is in one place. When planning future marketing post, I can plan every day of the week, upload every picture/video I need with the captions, and can access it anywhere. Also, even if I decided I don't need that post now, it stays in Thryv and I don't have to worry about loosing the content or having to rewrite! Thank you Thryv! Cons The only downfall I have experienced is that the option to allow callers to text our phone line does not have pop up notifications. The only way to know if I have received a message is to long in. Review Source Response from Thryv May 18, 2021 Hi Zaidy, thank you so much for leaving this review. It's exciting to hear that Thryv is helping you with your Marketing and Social posts. Thryv is always evolving and feedback like yours will help. In your Thryv Dashboard, you can leave your suggestions and follow the topics to make sure you have the latest updates. - Gabe KW Kimberly W. CEO E-Learning Used the software for: 1-2 years ### "A Lot in a Small Package" March 1, 2023 5.0 Customer service was really responsive through email and phone. It was easy to use and set up. It had a lot to offer. Pros Thryv really packed a punch. It's a CRM, where you can collect payments, message clients, create coupons, and post to social media. Both the online platform and the mobile app were really easy to use. Cons I WISH it had newsletter capability AND task creation. I LOVE Hubspot's and Salesforce's task lists. If Thryv had that and the ability to make a newsletter, you'd really need nothing else. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Thryv yes Review Source Response from Thryv March 13, 2023 Hi Kimberly, thank you so much for your review. It's great to hear how Thryv is helping you run your business. Thank you for your feedback on the newsletter capability and task creation. We will take this back to our team for them to look into. - Gabe RS Ricky S. Owner Construction Used the software for: 1-2 years ### "Ricky Smith Roofing" July 7, 2021 5.0 receiving all calls and written messages. Not only are they on our Thryv software but we also receive personal emails alerting us to messages. We love that this program even offers payments options. Pros I have enjoyed this marketing agency more than any other I have ever used. I was paying for four different agencies to what Thryv does for me all in one. Cons We haven't had any problems with our software. Review Source Response from Thryv July 8, 2021 Hi Ricky, thank you for the 5-star review. Excited to hear that Thryv has been able to consolidate all of your other agencies to one platform. Whenever you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe LB Laura B. Administrative Coordinator Medical Practice Used the software for: 2+ years ### "Small medical practice" June 21, 2022 5.0 Our practice has been able to collect revenue more easily by offering online payments through our Thryv website. As a small office with limited resources, we can't always make use of some of the software on the market. Thryv has enabled us to keep our patients up to date through our website, which has been tremendously helpful with the continuing business changes due to COVID. Pros Thryv has designed our website and helped us maintain its relevancy. We can easily have information updated based on services we offer to our patients. Cons No negative features specifically come to mind. Review Source Response from Thryv June 22, 2022 Hi Laura, thank you so much for your review. We are so excited to hear that Thryv has helped you get paid faster and communicate with your patients. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe MP Michele P. Client Services Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Thryv is easy to teach" October 21, 2022 5.0 Customer service is great! Pros This product works well for our nonprofit food pantry to schedule our clients and remind them of their appointments. Cons I wish it had a feature so that the same client couldn't be booked for the same month. Review Source Response from Thryv November 1, 2022 Hi Michele, thank you so much for your review, and we are excited to hear how Thryv has helped with communicating with your clients. If you ever need assistance, please call our Free 24-Hour Thryv Support line. - Gabe CL Cesar L. Construction Construction Used the software for: 1-2 years ### "Thryv got me suspended from google" June 22, 2022 1.0 Turn into a nightmare. Pros Normal features were ok, not great when I started. Website was ok, it was until they add an SEO for an extra $400 dollars that created problems. Promising to put me 1st on Google search only got me suspended from google. Cons Was using software for a while and was told if I add an seo it would put me on 1st spot in richland wa on Google search, 4 days later Google suspended my account because thryv manipulated Google algorithm and I paid the price. I will never do business with this company. Review Source Response from Thryv June 27, 2022 Hi Cesar, we deeply apologize for your experience with Thryv. Thank you for your feedback, I will be sending this back to our team for them to look into. - Gabe Rebecca C. Owner Alternative Medicine Used the software for: Less than 6 months ### "Great stuff!" May 12, 2022 5.0 Really great quality from before day 1. Everyone shows up with a smile, and with great skill as well. Pros Ease of use, excellent support, favorable and quick customer response, and everything is already laid out for us! Cons I am learning so much, and with great support staff Reason for choosing Thryv Attitude! Review Source Response from Thryv May 19, 2022 Rebecca, thank you for your kind words! It is always great to hear that you feel supported by our team and that Thryv is working for you! - Gabe JA JESSICA A. AGENT Insurance Used the software for: Less than 6 months ### "All in One" October 21, 2020 5.0 We to date have been uploading customer information and storing applicable documents. It's been so Easy to use and customize to your liking and or your businesses particular needs and if any doubts the Thryv team is always available. Great platform and Set-up Pros Starting from the introduction, to set-up and the ease of use Thryv has allowed us to finally go Paperless and communicate with customers effortlessly. Cons Integrating our old software which didn't allow to transfer customer database, so have to enter over 2000 customer manual. But everyone in Thryv was involved in trying to find a solution, at the end it's our system which didn't allow it. But we expect to be paperless within the year and doing monthly reports to add customers and documents. Reason for choosing Thryv Overall better product with all the same capabilities using all the social media outlets Review Source Response from Thryv October 22, 2020 Hi Jessica, we are excited to hear that your journey with Thryv has been great. We are sorry to hear that your previous software was not able to transfer over your client list, but you are correct, just chip away a little at a time, and before you know it, you will be communicating with all of your clients with ease. If you need assistance, please call into our free 24-Hour Thryv Support line at 844-998-4798. - Gabe DH Donna H. President Facilities Services Used the software for: Less than 6 months ### "Worst experience" April 11, 2020 1.0 Never. Never. Never. purchase this product. They want to mention the 6 month contract I signed. However, in order to have a fully executed contract - I agree to use product for 6 mos. But they have to deliver a quality and functional product. They did not. This is the worse thing I've ever wasted money on in my 13 years of business. I have had to pay my bank to stop payment for future payments. As of today, I have not gotten refunded my initial down payment from the launch (if that's what you want to call it) of the product 6 weeks ago. Worse 6 weeks of my life. Pros There was nothing I liked about this experience. It was hands down the worst I've ever had purchasing software. Everyday was a new promise and a new lie. No integrity whatsoever from anyone in the company. Customer service was horrible and no one I worked with was knowledgeable about fixing anything. Cons We purchase this software. Nothing worked. They promised integration with QB Online. It took from March 3 to March 13 to sync my QB client database into Thryv. Then, there were thousands upon thousands of duplicates that they expected our staff to spend time deleting. After weeks, we finally got ready to launch Thryve. It would not integrate with QB from the App Market. We couldn't get an email to verify our email so that we could send automated campaigns. Google wouldn't integrate nor our social media which is another reason for purchase - to get reviews from our clients. By the time we cancelled after 6 weeks, not only did we not get to use Thryv for one single transaction, but it then integrated thousands of duplicates into our QB online. I have just spent 12 hours deleting duplicates and I'm not even half way through my client database. Review Source Response from Thryv April 20, 2020 Hi Donna, I'm so sorry to hear about your dissatisfactory experience. I wanted to let you know that I've contacted our Head of Product Services and someone on the team is looking into your account now. They will be reaching out to you soon. Let us know what else we can help you with and again, I deeply apologize for the trouble. -Chandlor CF Chanelle F. CEO Publishing Used the software for: 6-12 months ### "Sad to go!" April 6, 2021 5.0 GREAT!!!! Pros Just everything! My team and I tried to stay but we started to drown in bills. Thryv was our biggest bill so it had to go, so to say. It still hurts but we will be back! You will definitely get what you pay for here at Thryv! \[SENSITIVE CONTENT HIDDEN\] from the Executive Team are the best!!! Cons We wish it was a middle package between $55 - $199 that gives you the client portal that holds at least 500 contacts and documents. Reason for choosing Thryv It really gives your business an all in one platform that you can really "THYRV"!!! I was so anxious to get started, my partner knew he had to see what I saw. Once he saw the demo with \[SENSITIVE CONTENT HIDDEN\], he was SOLD!!! We signed up the next day! Review Source Response from Thryv April 7, 2021 Hi Chanelle, well we are definitely sad to see you go, but we greatly appreciate you leaving these kind words. Whenever you are ready to come back, we will be right here to assist! - Gabe VR Verified Reviewer V.P. Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Communicate and resolve like was said would happen!!" June 17, 2023 1.0 All they had to do and still have opportunity to do is offer our funds back. they admittedly didn't provide proper services to us, we asked for one option to be credit back on our credit card while we figure out best options to move forward. Then the 2 representatives we were working with decided it was best to stop communicating back with us. If I/we did that as a small business operator to our customers I would expect to go out of business in a short time!! Pros They are pros at taking money and not making sure a customer is properly taken care of with monthly followups to ensure the services/products are being used properly or at all!! Cons Broken promises while we were trying to get a resolution to the issue at hand. Taking monthly funds and not producing and communicating with your customer should never take place. And if it does - do what is right and credit back the customer to show good faith that you are not what it seems you are. Review Source Response from Thryv June 22, 2023 Hello, we are sorry to hear about your experience with Thryv, but thank you for bringing this to our attention. We strive to make sure our customer service is top-tier and have been awarded for it, so if you could, can you send an email to gabriel.vasquez@thryv.com with your account information and any other details you would like to provide? I will send this to our team for further assistance. - Gabe AG Ashley G. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Thryv for Small Businesses is a MUST" August 23, 2023 5.0 Thryv has made my small business so much easier to run the simple little tedious tasks are so much easier to deal with it's a must for small businesses. Pros Thryv makes my daily work at my business so much simpler and way easier to manage. Cons There's nothing to dislike about thryv it's amazing software that makes any small businesses work half is hard. Review Source Response from Thryv August 24, 2023 Thank you for your review and for choosing Thryv, Ashley. We are excited to see how Thryv has made your day-to-day go much easier. - Gabe DS Donna S. Referral Development Coordinator Mental Health Care Used the software for: Less than 6 months ### "Key to communication " August 11, 2022 5.0 It has made my job easier! When I can look at the beginning of someone’s recovery to present, and share that with the referral source, it’s an amazing feeling ! We get to see the outcome of working together. Pros It has made the tracking of where referral sources are coming from, as well as the status of each referral. This in turn, allows us to update referral source on how the partnership has made a difference in a persons recovery. Cons I haven’t found any cons yet. I do however need to follow up with our rep to ask if the software can prompt me if a referral does not follow through on scheduled intake appts.!without manually going in to check. Reason for choosing Thryv More Used friendly and the cost.! Review Source Response from Thryv August 12, 2022 Hi Donna, thank you for your review. We are so excited to hear that you can see your patient's journey from start to finish by using Thryv. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. -Gabe AU Anthony U. Owner Construction Used the software for: 1-2 years ### "Exceptional Software " July 11, 2023 5.0 Overall my experience has been great with Thryv. Their customer service is great and the software really makes your business stand out. Pros Thryv is a great way to keep your business organized. Cons There are some features I wish I had more control over like being able to edit an estimate after its been approved already. Review Source Response from Thryv July 17, 2023 Hey Anthony, thank you for your review, we are over the moon excited about how Thryv has helped your business get organized. If you ever need some assistance, please feel free to call our 24-Hour Thryv Support line. - Gabe Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.