# Page 8 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Thryv the right Marketing Automation solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156926/Thryv/reviews --- Thryv 4.2 (515) [View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 8 - Reviews of Thryv ## Showing most helpful reviews Showing 176-200 of 515 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DRH Dr Robert H. Health care business owner Hospital & Health Care Used the software for: 1-2 years ### "Customer Service is the worst imaginable " August 24, 2018 2.0 Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business’s potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained. Pros I’m able to respond to customers quickly Cons Customer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us. Review Source Response from Thryv September 17, 2018 Hello Dr. Howell, Client satisfaction is our top priority and I apologize that customer service expectations weren't met during your attempts to reach us. That's not indicative of the Thryv experience. I was happy to hear that you were able to speak with Ken in our Executive Care Dept and get all concerns addressed and resolved. Thank you for being a valued client! - Ed SC Sarah C. Event Specialist Hospitality Used the software for: Less than 6 months ### "Wedding Venues review" March 3, 2021 5.0 I personally have had a wonderful experience with this program and with all of the staff I have spoken with. Pros I like how the staff at Thryv takes the time to answer your questions and help solve any issues you may have. I enjoy the beta tests and like how we can give our ideas of how this system can best benefit our needs Cons We are new to the program. I do not have any cons at this time. I do wish that the client poral was set up a little different but in time I feel like it will be. Thryv is new and growing. I feel like in the next year good things will be happening. Review Source Response from Thryv March 4, 2021 Hi Sarah, Wow! Thank you for making our day even better. It is always nice to hear that our team is here for you when you need it, and we thank you for your feedback. We cannot evolve without our valued clients! - Gabe MS Mari S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Try this one first!" July 27, 2021 5.0 New business, so still settling in. Pros instead of going through the process of trying out similar products, this is the one to try with the training you have, it's more than just computer software without resources. Cons Integration was fine, I'm still getting used to some of the features, so all is good for now! Switched from [Kajabi](https://www.capterra.com/p/154682/Kajabi/) In my group of entrepreneurs, we are all looking for a similar product, but this one wasn't mentioned at all. I happen to know a rep and in checking, this is exactly what I need. I'm spreading the word with my friends to give it a try. Review Source Response from Thryv July 28, 2021 Hi Mari, thank you for this review and for being an advocate of Thryv. Whenever you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe JV Jason V. Sales/Marketing Construction Used the software for: Less than 6 months ### "Impressed" July 8, 2020 5.0 Excellent experience so far, from the initial sales person, to set up specialists, to web page building team, to the 24 hour support team. We can’t emphasize enough how helpful there are at walking you through the program. We are in the construction field, so if we can be taught..... anyone can! Pros Many features of this program are helpful with everyday applications. The social media tracking, posting is relatively easy to use. Client portal and advertising to customers is saving us hours in time and cost per man hour. The invoicing we are still new to and switching over, but are excited to implement it to our business. Their biggest asset to us was customer service. Always able to get questions answered or solved by them. They have obviously put this as a key component moving forward and hope they continue this trend. We are absolutely recommending this program and will continue to. Cons There are a ton of features, at first it seems like a rabbit hole every time you click a tab or option, but as you learn it becomes a breeze. They are constantly working on improving and use a customers suggestions. Can’t wait to see what they implement next. Reason for choosing Thryv Overall options within the program and customer support. Review Source Response from Thryv July 9, 2020 Thanks for such awesome feedback, Jason! We take pride in our Customer Support and hope that you always feel satisfied with our team! Please let us know if you ever have any questions, concerns or future feedback. We're here to help! -Chandlor TF Terry F. Owner Construction Used the software for: 1-2 years ### "Fox Feedback" February 8, 2022 4.0 Excellent. I need to use some of the features more than I do but I’m retiring at the end of this year! Pros Appointment setting and contact management primarily. Cons All of the estimating and financial stuff. Review Source Response from Thryv February 10, 2022 Hi Terry, thank you for your review and feedback. It is great to hear that you are able to schedule and communicate easier with your customers. If you ever need assistance or a refresher, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe SS Shanna S. Owner Automotive Used the software for: 2+ years ### "Great Company to partner with for any small business" January 5, 2021 5.0 All of my partners at Thryv are great to work with. \[SENSITIVE CONTENT HIDDEN\] my account manager understand my business and helps make my business sucessful. Pros The software is easy to use and goes with me everywhere. Cons Customizing the txt sent to customers is not easy to find in the setting features. Review Source Response from Thryv January 11, 2021 Hi Shanna, thank you for this great review! It is exciting to hear how Thryv is making it easier to do business with your customers. Anytime you need assistance, please call our 24-Hour Thryv Support line, and our team will be ready to review and assist you in any way we can! - Gabe DD Denise D. Owner Insurance Used the software for: Less than 6 months ### "Great company to work with." August 4, 2022 5.0 Communication with my customers is very important and Thryv is helping me to actively communicate with them. Pros I love the accounts feature as well as the marketing campaigns. Cons Integration was a little difficult, but we worked together to get it done. Review Source Response from Thryv August 9, 2022 Hi Denise, thank you for your review. It is great to hear how Thryv is helping with your accounts and marketing campaigns. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe NF Nicole F. Owner Automotive Used the software for: 6-12 months ### "Fords auto tags " March 9, 2021 5.0 Very good Pros I love everything about it. Everything is super easy to use and navigate through Cons Not really anything. The only I probably don’t like is the cost of using a credit card Reason for choosing Thryv Super easy to talk to. I can contact \[SENSITIVE CONTENT HIDDEN\] whenever and he’s always on the ball with responses Review Source Response from Thryv March 11, 2021 Hi Nicole, thank you so much for this review. We love to see that Thryv is easy to use for our valued clients. If you ever need assistance, please call our Free 24-Hour Thryv Support line 844-998-4798. Our team is available and ready to assist. - Gabe Kenia S. Gerente de Área de Comunicaciones Used the software for: 6-12 months ### "This tool is quite similar to Hootsuite. Users can manage different social media profiles" June 8, 2018 4.0 manage several profiles of social networks in simultaneous Pros In this tool users can manage different social media profiles, program posts and tweets, and analyze average social traffic. MarketMeSuite will help you identify good indicators for your business, considering conversion rates on Facebook and other social platforms. This feature is one of the best, the interface is very friendly, and you can familiarize yourself with your control panel in just 5 minutes. Cons The cost is free up to two profiles, and for more profiles you must pay for the use of the tool according to your packages Review Source NA Nicole A. Administrator Accounting Used the software for: Less than 6 months ### "A Great Tool To Have!" September 10, 2021 5.0 Pros Thryv is so easy to use! The setup was uncomplicated and quick, we didn't have to jump through hoops to get things done. I love that I can manage all my social media posts from one place and using posting plans when I want to change up the content posted. I also really love the price! We were paying a lot more for way, way, way less before switching to Thryv. Cons I have noticed that there are times when the social pages don't load for us to see our analytics, which is somewhat frustrating when you have to return to analytics at a different time, but it doesn't happen too often. Review Source Response from Thryv September 13, 2021 Hi Nicole, thank you for taking some time out of your day to leave us a great review. We are excited to see that Thryv is helping your Social Media and that the setup was a breeze. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe LF LESHONTONIKA F. Owner Financial Services Used the software for: Less than 6 months ### "The Honest Truth" September 19, 2020 5.0 Due to this software, my time has been given back to me and I am able to focus more on quality customer service and other business needs. Pros The product itself is very easy to use and operate. I love the marketing tools that allow all my social media posting to be done at one time on scheduled days that I choose. I also love the tools to email multiple clients all at one time. MAJOR TIME SAVOR. Cons The least thing I like is that I can't get a financial report print out of revenue or at least I haven't been able to locate it if its there. Review Source Response from Thryv September 28, 2020 Hello, thank you for your feedback, and we are glad that you are enjoying Thryv. Good news, you can print a financial report of revenue from your Sales tab in Thryv. If you need assistance with this, please call into our free 24-Hour Thryv Support line at 844-998-4798. - Gabe LG Laurel G. Executive Director Music Used the software for: 2+ years ### "Let's Make Music!" August 4, 2020 5.0 I started with Dex.com in 2012 when we opened our non-profit music school. We did a little comparison, and love who we've got. With a business as small and personal as mine, we enjoy dealing with "friends"! Pros I just ask, and you do it for me! I was So clueless when we started an online presentation. Cons It took a while to understand the new language/words to use to communicate online. Thankfully, my board of directors knew what you were talking about! Reason for choosing Thryv More bang for my buck Review Source Response from Thryv August 5, 2020 Hi Laurel. Thanks for the great review. We know when first diving into a new software product, it can be very overwhelming! Thanks for sharing your positive experience with us! Remember, you can contact our friendly Customer Support team anytime! We're happy to help. -Chandlor MP Melanie P. Owner/Operator Consumer Services Used the software for: Less than 6 months ### "Playful Paws review" June 14, 2022 3.0 The employees associated with Thry were good at what they did, but just were not able to get the software program to where I needed it to be. I was not happy with being told that the software would work for my business, then after signing contract locking me into 6 months of payments seeing that the employees were not able to get the software to work for me as needed. Pros The only features that I found really useful for my business was the showing what and who owes for payment and the invoices sent at the end of day for owners to see what they currently owe. The feature that allowed owners to make payments themselves was also something that I liked for my business. Cons The software was not really equipped for my business as I was told it was. The booking feature was not a good designed feature and did not work well. Reason for choosing Thryv I was told that this software would work for my business, but it did not. Was mislead. Switched from [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) It had a few payment and invoice features that my current software program did not have. Review Source Response from Thryv June 15, 2022 Hi Melanie, thank you for your review and feedback. We apologize for the experience you had with Thryv. If you would like to provide us with more details, you can send them to gabriel.vasquez@thryv.com. - Gabe JD Jeff D. VP of Sales & Marketing Automotive Used the software for: Less than 6 months ### "Thryv...your one stop shop for ECM software!" December 12, 2019 5.0 As an executive who also completes billable jobs while trying to handle the sales, marketing, & social media Thryv helps me perform mutliple job duties at an extremely effecient & high level. Pros So many positives it is hard to chose just one, but if I had to pick one I would say the ease of use for end users of all levels of experience in enterprise wide content management software. Whether you are a small business owner who stays small or becomes large or C-suite executive seeking a to improve how your company does business, Thryv has the type of platform & interface that can grow with you. Cons Still searching...maybe having a scanner functionality where the end user can scan bar codes, RFID, SKUs, etc to expedite the data entry stage. Reason for choosing Thryv It came down to value, customer service, and affordability in relation to said value & overall ROI. Our Business Advisor, \[SENSITIVE CONTENT HIDDEN\], has done an exceptional job guiding us through the entire pre-sale, sale, onboarding/implementation process. His ability to understand us, our business, and what we wanted our brand to look like 1-5-10 years from now was a difference maker. He is a true asset and leader! Review Source Response from Thryv April 17, 2020 Thank you, Jeff! We're truly happy to hear you've loved our services. If there's ever anything you need or have questions about, let us know! Eric G. Convention, Editorial, and Headshot Photographer Photography Used the software for: Less than 6 months ### "An Indispensable Tool" January 29, 2019 5.0 Overall I'm very happy with Thryv. My only recommendation to the Thryv team is that they continue to iterate and offer new features, especially a more robust CRM. Pros I like how Thryv aims to be a one-stop software solution for my commercial photography business, Eric Guel Photography. My top "pros" are: - Invoicing is easy, and via Braintree you get paid super fast. - Estimates look professional, and set you apart. - The calendar syncs with my Google calendar. - The scheduling tool has been very, very helpful. Instead of spending time on the phone or shooting emails back and forth, I'm able to book corporate headshots with clients without even "lifting a finger." Cons The CRM feature seems to be somewhat thin. I'd love to be able to see more CRM options other than tags and basic data storage. I'd love to see something like a sales funnel built in, and an option to set reminders to take action with certain customers. Review Source DP Desiree P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth every penny! " February 26, 2021 4.0 The team there is amazing! Pros I love that the software can handle a majority of my day to day tasks for the business from managing the website, the social media posts, booking, and more all from one platform it makes my life easier! Cons The mobile app shuts off randomly and is not easy to navigate. Review Source Response from Thryv March 3, 2021 Hi Desiree, thank you so much for this great review! We are excited to hear that you are getting the benefits of working from one platform to run your business. Thryv is always looking to evolve and will continue to improve. Thank you for your feedback, I will take this back to our team. To stay up-to-date, you can follow topics in your Thryv Dashboard. - Gabe CB Chris B. Operations Mgr Graphic Design Used the software for: Less than 6 months ### "Turcotte Design " July 6, 2021 4.0 So far so good, as it will really enhance our business Pros The social media, as well as the client cards, are very helpful where we can centrally locate everything for a customer, another great feature is the texting from the conversation feature, where we dont have to give out our personal cell numbers Cons one problem is the invoicing and the small text, the other is when your texting your constantly refreshing to stay with the conversation Reason for choosing Thryv N/A Review Source Response from Thryv July 7, 2021 Hi Chris, thank you for your review and feedback, we truly appreciate it. We are glad to hear that the Social Media and Client Cards are helping you stay more organized. For any suggestions, you can leave them in the Thryv Dashboard and follow the topic to know when anything is updated. - Gabe DP Deborah P. Administrator Hospital & Health Care Used the software for: 6-12 months ### ""Why I selected Thryv for my business."" October 13, 2022 5.0 Excellent Pros The product is easy to use. The software offers many features that could enable our business to be more effective and efficient. Cons I would like more pictures added to your stock gallery collection. Some are not appropriate to health care, particularly the adult medical day center. Reason for choosing Thryv I like my salesperson Joanie a lot, she sold me on the product. The on-boarding process was thorough and easy. Review Source Response from Thryv October 20, 2022 Hi Deborah, thank you for your review and suggestion for adding more photos to our gallery. We are pleased to hear that Thryv is helping your business run more efficiently! If you ever need assistance, please let us know! - Gabe GS Greg S. Sales and Marketing Manager Plastics Used the software for: 1-2 years ### "Thryv after one year of use" July 23, 2020 5.0 Pros The best part of Thryv for our company is storing all of our customer information, keeping up with the sales pipeline, email blasts and social media. We also changed our website over from a previous company and we couldn't be happier with the change! I can edit and add anything I need, directly from Thryv. If I ever have any issues, customer service and my local rep are there to help in a timely manner. Cons There isn't one such thing that I dislike, but there are a lot of functions that we don't use. I wish you could custom choose which options you want to use. Review Source Response from Thryv July 24, 2020 Hi Greg, we appreciate your feedback! I'm glad to hear you've been enjoying Thryv and that it's had such a positive impact on your company. For a more customized plan, reach out to our Demand Team at 844-998-4798 for further help with that! -Chandlor CC Celeste C. Office Manager Construction Used the software for: 6-12 months ### "Thryv Rating" February 11, 2022 5.0 Pros Clients are able to make payments from their commodity of their own home or workplace. Any hours of the day. Cons There is nothing that I can say I like least from this software Review Source Response from Thryv February 14, 2022 Hey Celeste, we are so excited to hear that Thryv is making it more convenient for you to receive payments! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe CH Christopher H. Owner Legal Services Used the software for: 6-12 months ### "Life Changing" December 17, 2020 5.0 Amazing customer service and responsiveness. Incredible return on my investment. Great technical support. This company has improved my business 500 percent and has helped to change my life. Pros The simplicity of the format and the manner in which the Thryv staff assisted me in getting acquainted with it. Cons There are no deficiencies or problems that I see. Reason for choosing Thryv N/A Review Source Response from Thryv December 21, 2020 Hi Christopher, thank you so much for this great review. It's exciting to hear that Thryv is helping you and your business run smoother. If you need assistance, please call our free 24-Hour Thryv Support line at 844-998-4798. Our team will be ready to assist. - Gabe JS Jerry S. Owner Facilities Services Used the software for: 1-2 years ### "Thryv - takes care of all of your business needs" April 7, 2020 5.0 Thryv created our website and was able to link our landline phone to the software and covert messages left that were texts and send them to my cell. Also, the ability to self manage social campaigns is a great advantage. THE BEST FEATURE is COST of them managing my business on all website platforms for one price and no surprises. Pros Portability and transparency from a mobile or home landline. Can access leads easily and manage campaigns easily. Cons Occasionally, the password wouldn't work or it could have been newbie error;-( Review Source Response from Thryv April 17, 2020 Thank you, Jerry for the kind review. Please reach out to us if you ever need anything. LV Lisa V. SrVP of Strategic Partnerships Environmental Services Used the software for: 6-12 months ### "One-Stop-Thryv-Shop" July 8, 2021 5.0 The people with whom I have been dealing, have been incredibly knowledgable and professional. If they don't know an answer, they are quick to find someone on the team that can help out. Pros The idea that everything we need to successfully run our business, is all taken care of in one place, is such a relief and a time-saver!! Cons When I had a training for my users, they felt there was wayyy too much information that they did not need and did not pertain to them. Review Source Response from Thryv July 12, 2021 Hi Lisa, thank you for your review and valuable feedback. We always let our clients know that you don't need to know all the features at the beginning. Use what you need and when you become an expert at that, start dabbling with the other features. Other clients we have spoken with are always surprised how useful something they originally did not need came in handy. As always, if you need assistance or a refresher, call our Free 24-Thryv Support line at 844-998-4798. - Gabe II Ihosvany I. President Automotive Used the software for: 1-2 years ### "Great Software" February 4, 2022 5.0 i need software that help me to do the booking.. Pros Booking options , Scheduling,customer data Cons add on on the website like services, details Review Source Response from Thryv February 7, 2022 Hi Ihosvany, thank you for your review and feedback. If you could, can you send more details on the feedback you provided? I would like to send that to our team to see if there is something we can do! You can send it to gabriel.vasquez@thryv.com BW Brian W. President Management Consulting Used the software for: Less than 6 months ### "Great option for the multi-business owner" May 14, 2020 5.0 Pros I love the ease of it, the CRM helps us stay connected to our clients and the team. The team behind the services like website design, walk-through at the beginning. The team continues to be in communication with you when ever help is needed. I love the social media services that are included in one of the packages. Not having to worry about when the last time we posted on Instagram or Facebook is such a relief. Being able to have your business all over the Internet with a simple form is priceless. Thryv also helps the business stay on top of the website/social media reputation, which could be a huge challenge. Cons The one thing that I would love for Thryv to add to their services is a phone integration. It helps with tracking calls and interactions with clients and prospects. I believe that would round out their services quit nicely. Review Source Response from Thryv May 15, 2020 Hi Brian! Thanks for the feedback! We're so happy to hear that Weeden Enterprise is enjoying Thryv! Let us know how we can further assist you. We're here to help! -Chandlor Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.