# Page 9 | Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Thryv the right Marketing Automation solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156926/Thryv/reviews --- Thryv 4.2 (515) [View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 9 - Reviews of Thryv ## Showing most helpful reviews Showing 201-225 of 515 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LH Lance H. Insurance Insurance Used the software for: 1-2 years ### "Premier" January 20, 2021 5.0 Pros The software is very easy to use and track what I’m doing. Cons I wish I could have an automatic email sent out for birthdays. Review Source Response from Thryv January 25, 2021 Hi Lance, thank you for your review and feedback. We are excited to hear that Thryv is helping you run your business with ease. There is good news, we do offer automated email messages in our Professional and Unlimited Thryv Packages. You can do monthly bulk birthday emails or individual birthday emails. If you would like to learn more, you can reach out to your Business Advisor. They will be glad to assist you further. - Gabe CS Chris S. Provider Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thryv is a comprehensive marketing and managine software" March 30, 2021 5.0 Pros Ease of communication with clients. Calendar management is great. Ability for clients to schedule their appointments is also great. Also the ability to manage social media within Thry is a big plus Cons The billing software a plus but the fees for credit cards runs a little higher than other systems. Review Source Response from Thryv April 1, 2021 Hi Chris, thank you for your review and feedback. It is always great to hear when Thryv is helping our clients with their day-to-day tasks. Whenever you need assistance, please call our Free 24-Hour Thryv Support line, our team is available and ready to assist. - Gabe BM Brandi M. Owner Security and Investigations Used the software for: 6-12 months ### "Great CRM System" February 24, 2023 5.0 Great software and support! Pros The CRM functions, scheduling, and automated reminders work great for my small business. Cons The recurring billing needs to be updated to a truly automated and scheduled invoicing process. Review Source Response from Thryv March 13, 2023 Hi Brandi, thank you very much for your review. We are excited to hear that Thryv's features are helping you communicate better with your customers. We also appreciate the feedback and will send this to our team. - Gabe ME Mike E. President/CEO/Locksmith Consumer Services Used the software for: Less than 6 months ### "Nervous" April 5, 2019 4.0 The support team is fantastic. They have been really helpful and have been holding my hand through a lot of little bumps. Thank You What bothers me is the reviews. If I'd have seen some from employees, ex-employees, customers, and ex-customers (it all matters) I may have not tried this. There are a lot of pretty unhappy people out there and they don't want people to use this service. I believe as long as the team keeps me happy, I'll stick to this. I just hope the employees that work on our accounts are being treated better. I do understand ex-employees are typically negative towards their ex-employers but they all say the same things. I do appreciate this website and Team doing their best to help me. I hope this relationship works out. Pros I like that it will help promote my business. It's doing in 2 days what took me a year to do. There are a lot of options and features I'm looking forward to using Cons The software is fine. I signed up for this and I'm pretty happy with it. I'm not very computer friendly though. You could consider making your save button a bit bigger. The tiny disc on the top right is there but I can sense some people dont, and get frustrated rather quickly. Review Source Response from Thryv May 7, 2019 Hi Mike, We can't thank you enough for choosing ,Thryv, and for taking the time out of your busy schedule to provide your review. I can assure you that employee and client satisfaction both mean the world to us. We're here for you if you need us. - Ed EC Elizabeth C. Owner/ Manager Hospitality Used the software for: 1-2 years ### "A lot of Features and Functionality " August 2, 2023 4.0 Pros The ability to manage so much in one place. Cons With all the capabilities, it has taken some time to understand how it operates and how it works best for me. Review Source Response from Thryv August 3, 2023 Hi Elizabeth, thank you for your review. We are excited to hear how Thryv is helping you manage everything in one place! - Gabe DH Daisy H. Jackson Hewitt Tax Franchisee Financial Services Used the software for: 6-12 months ### "Sales person sold a package I could not utilize " January 13, 2020 1.0 I thought DexYp was renamed to Thryv and when the Thryv cancellation occurred DexYp charged me a late fee for switching back. The late fee was reversed when I paid the bill. I think Thryv Sales sold me something and Thryv took NO action to get to know me as a person and gladly charged me every month for something that bought me NO Value Pros Nothing, I never utilized the software because of legal constraints. Cons As a franchisee I do not own my client list, I use my client list, but all communication comes from my franchisor. I believe I was sold a product I could not, would not and did not utilize and NO ONE every reached out to find out why I did not utilize the product. After buying this product, I had emergency heart surgery and after many months when I cancelled and requested more than a few days partial credit, the company said they could not help me, but they would keep the money I paid during my heart surgery absence, and get my subscription cancelled! Review Source Response from Thryv April 20, 2020 Hey Daisy! Thanks for leaving a review and I'm so sorry for the concerns you've had. I've sent an issue form to Customer Services regarding the billing situation. They will be reaching out to you! In the meantime, if there is anything else we can assist you with, please don't hesitate to contact us. You can email us at Support@Thryv.com for anything else! -Chandlor rC rickey C. GM Farming Used the software for: 1-2 years ### "Rickey's Review" February 20, 2023 5.0 great Pros It is easy to use. User Friendly. If I have a problem I can call and someone will respond. Cons Sometimes it is delayed. Other than that there is nothing. Review Source Response from Thryv February 27, 2023 Hi Rickey, thank you for taking the time out of your day to leave Thryv a review, we truly appreciate it. If you ever need assistance or anything, please let us know! - Gabe TJ Timothy J. Owner Sports Used the software for: Less than 6 months ### "War Dawgs " September 2, 2021 5.0 Pros Igivr our website a different look and looks more features to help market the team Cons Getting use to paying over $300 a month. Switched from [SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) I needed more features and a different look. Review Source Response from Thryv September 7, 2021 Hi Timothy, thank you for your review. We definitely want you to get the most out of your investment, so whenever you need assistance or a refresher, please let us know. Also, please call our 24-Hour Thryv Support line at 844-998-4798. Our team is available and ready to assist. - Gabe CS Chanelle S. Member Publishing Used the software for: Less than 6 months ### "We Love it!!!" October 1, 2020 5.0 Both \[SENSITIVE CONTENT HIDDEN\] have been so great! They are so helpful and patience is never questionable. They have all the patience in the world! We truly appreciate them for everything they have done to get us on our way. Pros I love the fact that everything you need to conduct business or market your business virtually is all included. I immediately told my partner we should check it out! We were both sold when I first seen the sale pitch and the demo had us amazed! Cons We really don't have any dislikes with Thryv. Review Source Response from Thryv October 5, 2020 Hi Chanelle, it is great to hear that you and your partner can run your business using Thryv's all-in-one platform. If you ever need assistance, feel free to call into our 24 Hour Thryv Support line. - Gabe JM Jennifer M. Controller Construction Used the software for: 6-12 months ### "Central client organization" August 13, 2019 5.0 Customer care is constantly improving and more customers are being reached via the means that they choose. We don't want to hassle our clients, and now we can give them options or send them messages how they choose to receive them. And they can send us anything and we can keep it all together in their online "folder". We haven't use the invoicing yet, but it is something we are looking at implementing. Pros We find the client portal features extremely useful and easy to use. The template marketing emails for new clients helps us reach out to more clients automatically without having to write up individual emails, we can customize it and set it up to send. Cons Uploading client contact information was a little problematic but we figured it out. Reason for choosing Thryv The alternatives were so insignificant, I don't even remember their names. There is really no comparison. Review Source BD Brent D. Operations Director Accounting Used the software for: I used a free trial ### "Very deceptive model" February 18, 2020 1.0 Thryv provides customer support services for many websites. Unfortunately the customer service they provide to customers is very deceptive. Many of Thryv's underlying customers are websites that offer free business directory listings on their website, a benefit to their site by having a full list of businesses, however, Thryv makes it very difficult to add your business to the site unless choosing one of their paid options. Thryv requires customers to call, and connects callers to their sales department that will refuse to sign you up to list on the directory for free. Only after haggling back and forth will they connect you to their "Customer Support" department to find additional steps to be listed for free. Pros none. my experience with Thryv was not good. Cons Thryv provides customer support services for many websites. Unfortunately the customer service they provide to customers is very deceptive. Many of Thryv's underlying customers are websites that offer free business directory listings on their website, a benefit to their site by having a full list of businesses, however, Thryv makes it very difficult to add your business to the site unless choosing one of their paid options. Thryv requires customers to call, and connects callers to their sales department that will refuse to sign you up to list on the directory for free. Only after haggling back and forth will they connect you to their "Customer Support" department to find additional steps to be listed for free. Review Source Response from Thryv April 20, 2020 Thanks for your feedback, Brent! I'm very sorry you had such an unsatisfactory experience. I want to remedy this situation! I've located your account and contacted Client Claim Escalations. Someone on their team will be contacting you soon. Let us know if there's anything else we can assist you with. Again, I deeply apologize. -Chandlor RF Rosemary F. Travel Consultant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "What a relief" May 13, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] were AWESOME!!! Working with them to help me get this off the ground has been incredible. \[SENSITIVE CONTENT HIDDEN\] coaching and insight was the motivation I needed to assist me with rebranding my business with a new logo and showing me all the great ways to reach my customer base. It’s the first product I love using and cannot wait to connect it to my website. Pros When you own your own company you have a tendency to buy a bunch of products to handle your day to day to reach your customers. However this product is one stop shopping to care of your business needs in one CRM. I have less stress, more flexibility and the ease of communicating with my customers. Cons The Social Media moves a little slow when you click on it but once you are in it it’s great. Reason for choosing Thryv Everything I wanted to do to reach my customers and to manage my business is all within the CRM. This product has saved me around $260 a month. That means a lot especially when my business arena is on a holding pattern due to COVID-19. I got what I needed, excellent customer experience and saved money!!! Review Source Response from Thryv May 14, 2020 Hey Rosemary! That's awesome to hear. I'm so glad Thryv's been able to help Dreamcatcher Travel navigate these areas of business! Let us know how we can continue to best be of service. -Chandlor gM gina M. owner Retail Used the software for: 2+ years ### "starts great" July 17, 2023 4.0 started great hav not stayed as helpful Pros It began with a lot of support and help it seems to have dwindled its not always easy to navigate it Cons it is not always easy to navigate and easy of use Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) people Review Source Response from Thryv July 18, 2023 Hi Gina, thank you for your review. Can you send an email to gabriel.vasquez@thryv.com with your account information and what you need support on? I can send this to our team for further assistance. - Gabe KJ Kendra J. CEO Information Technology and Services Used the software for: Less than 6 months ### "Three Months into Thryv" April 12, 2021 4.0 Thryv solves the problem of website support, CRM and aspects of marketing. A great tool to have! Pros I love the one stop shopping for Thryv. I feel like we’re a part of a team. Cons Program had to make some adjustments but customer service takes the edge off and works pretty closely to figure out a solution. Review Source Response from Thryv April 15, 2021 Hi Kendra, Welcome to the team, and thank you for taking the time out of your day to leave us a great review. It is great to hear that Thryv's tools and website can help you and your business. Whenever you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe CS Cynthia S. Executive Coach Professional Training & Coaching Used the software for: Less than 6 months ### "Well Worth a Trial" June 1, 2022 5.0 My business advisor and customer success partners have been awesome. Pros Thry provides comprehensive management of the customer lifecycle starting with lead generation, through servicing and nurturing, through billing. No parallel on the market. Cons It takes longer to learn and understand its features, but worth the investment of time and effort to do so. Switched from [17hats](https://www.capterra.com/p/144328/17hats/) The ability to manage social media and ThryvPay which reduces transactions costs which offsets the cost of the product Review Source Response from Thryv June 2, 2022 Hi Cynthia, thank you so much for your review! We are beyond excited to see that Thryv is helping you with the customer lifecycle. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe QG Quille G. Owner/ Founder Professional Training & Coaching Used the software for: Less than 6 months ### "Thryv has helped me thrive!" October 5, 2020 5.0 Overall experience comparable to other systems is fantastic! Pros The thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business. Cons Not much. Wish it was cheaper, but it’s worth every penny! ;) Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source Response from Thryv October 7, 2020 Hey Quille, we are excited to hear that Thryv is easy to use for you and your clients. Yes, we believe Thryv can be your 24-Hour Online assistant when you need it and glad to hear that it is worth the investment to make your business successful! - Gabe BH Brent H. Owner/Operator Consumer Services Used the software for: 1-2 years ### "It's like having an extra pair of hands!" January 5, 2021 5.0 Pros I use their system, at this time, for my Billing only. It is such a time saver when it comes to tracking down money on jobs that have billed. It is like having an extra employee. Cons There is nothing I like least about this software at this point. Additionally, I have nothing to compare it to. I will probably always use Thryv. Just too easy and I do not have the time to implement anything more involved than the ease of use that Thryv has to offer. Reason for choosing Thryv ? - Partially just stumbled into it almost 2 years ago. Glad I did. Review Source Response from Thryv January 11, 2021 Hi Brent, thank you for making our day even better with your amazing review. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798; our team is ready to assist! - Gabe CD Carolyn D. Coordinator Professional Training & Coaching Used the software for: Less than 6 months ### "Gearing up to grow" May 13, 2020 5.0 The features Thryv offers that we're looking forward to utilizing fully are various marketing campaigns - pushing posts out to social media; surveys and mailings to clients; and doing business through our website via Thryv widgets. Thryv will hopefully take a lot of marketing and follow up tasks off of our shoulders and automate them - freeing up our time and extending our reach simultaneously. Pros I'm amazed at the incredible number of features and functions this software provides. It's obviously been developed over a period of years and is much more powerful than I expected. Their onboarding/set up team is thorough, accessible, and just very helpful. We are just getting started with using Thryv, but we're excited to see how it helps us grow our business through marketing campaigns and our own website functionality. Cons Though we have a ton of file storage through Thryv, the usability of that storage is quite limited due to lack of basic file organization functions. It could have the space and power of cloud storage like Google Drive, but there's currently no good way to organize the files. Reason for choosing Thryv We are a small company and having a CRM is not something we thought we really needed. It's one of those latent needs we didn't even realize we had until we talked to them and found out all it could do to support us and our business! Review Source Response from Thryv May 14, 2020 Hi Carolyn! Thanks for the awesome feedback. We're excited People Factor LLC joined the Thryv Community and that you're enjoying it. In regards to any issues with functions, please feel free to reach out to our support team at any time. We're here to help and want you to be completely satisfied. Have a great day! -Chandlor kG kirk G. President Health, Wellness and Fitness Used the software for: 1-2 years ### "TSW" January 26, 2021 5.0 Great Pros I thought the ease of use of the software is great. Cons There are too many options to choose from. Review Source Response from Thryv January 28, 2021 Hi Kirk, thank you for your review. We understand that Thryv offers a lot, and suggest using the main ones you need right now. Then tackle the rest when you are ready! If you need help, please call our 24-Hour Thryv Support team at 844-998-4798. - Gabe SB Susan B. Vice President Construction Used the software for: 6-12 months ### "Cancellation is impossible " January 2, 2024 1.0 Not worth the money. Customer service is great when buying but unresponsive when canceling Pros Website looked professional and easy to use. Cons Unable to cancel after several attempts. Still being charged 5 months after cancellation letter was received. Review Source Response from Thryv January 8, 2024 Hi Susan, I am sorry to hear about your experience with Thryv. If you could, email gabriel.vasquez@thryv.com with your account and any other details you would like to provide. I can send this to our Executive Claims team for further assistance. - Gabe BF Barry F. owner Law Practice Used the software for: Less than 6 months ### "Total Client Integration" May 13, 2020 5.0 Excellent Pros Communications with the clients. The scheduling is easy and the reminders to the clients which can be set up to automatically remind us and the clients of appointments are valuable. The client portals to access documents are another useful feature as well as the automatic contact campaigns to keep your business in front of the clients regularly even when their cases have resolved. Cons There are many features that are not easily understood. However, the support has been very helpful in explaining and working through all the features. Switched from [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/) Better software to help promote better client relations and foster repeat clientele as well as better organization and client comfortability in the management of their files. Review Source Response from Thryv May 14, 2020 Hi Barry. Thanks for the review! I'm happy to hear The Friedman Law Firm has been enjoying Thryv and that our support team has been able to walk you through all the features. If you ever have any issues or concerns, don't hesitate to let us know. We're here to make your life easier! -Chandlor SL Steve L. Partner/Executive Publisher Publishing Used the software for: 2+ years ### "THRYV Software" January 5, 2021 5.0 Excellent. They are the yardstick by which other back office software and the customer service experience should be rated. Pros The customer service and ease of use is nothing short of incredible! I am proud to recommend this software to any small business owner who spends more time working in their business than working on their business. Cons Nothing. THRYV really is the best all around package for small business owners. Their customer service is excellent! Reason for choosing Thryv Best program, excellent customer service and cost efficiency Review Source Response from Thryv January 11, 2021 Hi Steve, thank you for this incredible review; we truly appreciate it! If you ever need any assistance, please call our 24-Hour Thryv Support line at 844-998-4798. Our team is available and ready to assist. - Gabe CH Cherie H. COO Market Research Used the software for: Less than 6 months ### "A new east to use CRM, you should discover it!" May 12, 2021 5.0 We like the system very much and are excited to get going and invite out entire team to use it! Pros The people behind this CRM and support are always available. It is user friendly and easy to initially set up. Cons The first call on the onboarding was focused on social media a bit too much which was not most important to us to get started. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Thryv The person who recommended Thryv was highly versed in the system and the pricing was decent. Review Source Response from Thryv May 18, 2021 Hi Cherie, thank you for your review. We are glad to hear that Thryv is working for you and your business. If you ever need assistance with any of the features in Thryv, please call our Free 24-Thryv Support line at 844-998-4798. Our team is available and ready to assist. - Gabe BF Benjamin F. Owner Construction Used the software for: 1-2 years ### "Garbage service" March 9, 2023 1.0 trash. like throwing money down toilet Pros Nothing there was absolutely nothing I liked bout it. $3600 into it and $2700 more to go with $0 return. not even 1 phone call. Cons They took me money with no returns. when I tried to cancel they said I had to pay for more moths even though i didn't sign a contract for longer than 1 year. would not recommend or return to this company. Review Source Response from Thryv March 13, 2023 Hi Benjamin, we apologize that your experience with Thryv has not been the best. If you would like to send an email to gabriel.vasquez@thryv.com with your account information and any other details, I will be able to send this to our Executive Claims team for further assistance. - Gabe CC Christopher C. Attorney/Partner Law Practice Used the software for: 6-12 months ### "Thryv is a powerful tool" November 2, 2020 5.0 Wish I had learned of the service years ago. Extremely helpful and has increased my client communication and organization greatly! Pros Customer service is incredible. They made the process of establishing the service very friendly. Cons Tools can feel overwhelming at first but once you learn your way around it’s very intuitive. Review Source Response from Thryv November 4, 2020 Hi Christopher, we are excited to hear that Thryv can help you and your law firm. If you ever need assistance, please call our free 24-Hour Thryv at 844-998-4798. - Gabe Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.