--- title: "Delacon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Delacon Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/156931/Delacon/" page_type: "product" language: "en" --- # Delacon Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Delacon ## What is Delacon? Delacon is an enterprise-grade call tracking and analytics platform that gives businesses clear insight into what drives results, enabling confident, data-driven marketing decisions. By connecting calls to campaigns, keywords, and website visits, Delacon reveals the full customer journey across digital and offline channels, enabling complete marketing attribution. In practice, case studies show up to a 43% reduction in cost per lead, with up to 60% of leads driven by phone calls, alongside improved return on ad spend. Designed for enterprise environments, Delacon integrates with CRMs and platforms such as Salesforce, Google Ads, GA4, and contact centre systems. Teams can improve lead visibility and optimise spend, with case studies showing a 25% increase in inbound calls and up to 36% reduction in marketing spend. With enterprise-grade uptime, local hosting, ISO/IEC 27001:2022 certification, and 25+ years of experience, Delacon supports measurable, scalable growth. ## What is Delacon used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Delacon?[Manage this product listing](https://www.g2.com/products/delacon/claim_requests/new?auto=true) ## Delacon Overview Updated September 2026 AI summary Delacon offers cloud-based call tracking software for small businesses, midsize, and enterprise organizations seeking to connect inbound phone calls with marketing campaigns and measure return on investment. Key features include call routing, call recording, call monitoring, IVR, campaign analytics, real-time reporting, and integration with major CRM and analytics platforms, supporting detailed performance management and lead qualification. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Delacon 0.0 VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price Contact vendor Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (159) Value For Money 0.0 (0) Value For Money 3.9 (144) Customer Service 0.0 (0) Customer Service 4.1 (148) ## Delacon alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) ## FAQs about Delacon Overview ### What company size and specific industries is Delacon built for? Delacon is designed for enterprise marketing teams that need to track inbound calls, connect phone conversations to campaigns, and measure return on investment. It is best suited to larger organizations that rely on phone leads and campaign attribution rather than a specific industry sector. Features and Usability ### What are the key features of Delacon? Delacon offers call tracking, call routing, call recording, call monitoring, and call transcription for managing phone interactions. It also includes IVR, lead capture, lead management, and lead qualification, plus campaign analytics, ROI tracking, real-time reporting, and third-party integrations for measuring and organizing campaign performance. Integrations ### Which third-party tools and platforms does Delacon integrate with? Delacon connects to 10 third-party platforms, including Google Ads, Google Analytics 360, Google Tag Manager 360, Google Campaign Manager 360, Google Search Ads 360, Google Data Studio, HubSpot CRM, Salesforce Sales Cloud, Microsoft Advertising, and Zapier. It also works with Adobe Analytics, Adobe Experience Cloud, BigQuery, Domo, Genesys Cloud CX, Meta for Business, Acquisio, Electrik.AI, and Marine Software Suite. Getting Started and Support ### What training and onboarding options does Delacon offer? Delacon provides in person training and live online sessions to help teams get started. In person training supports face-to-face instruction and setup guidance, while live online sessions allow remote attendance for guided product learning and reference during onboarding. Getting Started and Support ### What customer support options does Delacon offer? Delacon provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available about support experience, so user sentiment on response times, helpfulness, or common frustrations cannot be summarized here. ## Features AI summary Based on 899 Call Tracking reviews Capterra data shows that buyers of call tracking software rank the following features as their top priorities: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) Delacon supports all three of the features reviewers rate most highly: **Call Routing**, **Call Center Management**, and **Call Tracking Metrics**. Together, these capabilities help businesses direct calls to the right teams, manage contact center activity more effectively, and monitor performance through detailed tracking data, allowing teams to improve response handling and make better decisions from call insights. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Delacon 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Multi-Campaign: Manage multiple campaigns in one system - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Google Data Studio](https://www.capterra.com/p/190616/Data-Studio/)[ Domo](https://www.capterra.com/p/119119/Domo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.