Office Practicum

4 / 5 240 reviews


Average Ratings

240 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

Vendor Details

  • Office Practicum
  • www.officepracticum.com/
  • United States

About Office Practicum

Discover the Premier Pediatric EHR/EMR. Pediatric practice management with scheduling, demographics, insurance status, superbill charges, vaccine inventory management and more. Be the Pediatrician You Deserve to Be. Start a Free Demo Today!


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Office Practicum Features


Office Practicum Reviews Recently Reviewed!

Review of Office Practicum - Pediatric EMR

Nov 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: 1) OP is designed specifically for outpatient pediatrics and thus is the best pediatric EMR on the market. 2) Best Immunization algorithm and always quickly updated to reflect ACIP recommendations. 3) Have found support very responsive and continued improvements on support response as OP has grown

Cons: Challenges with integration to hospital based systems / clinically integrated networks, but I don't think this is unique to OP and is something that OP is working on.

Pediatric friendly software.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable to your practice. Easy to train new employees. User friendly by our large office no matter their computer experience.

Cons: Printing is sometimes a hassle due to process of it sending to a webpage. Sometimes the report building isn┬┐t as easy as it could be.

Nursing and vaccines

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: OP doesn't forget about their clients!!

Pros: Simplicity of learning use of system and ease of building on knowledge acquired while using system.

Cons: I really get frustrated with updates that at times are not fixed to problems and each year when putting in new flu vaccine.

A Program Catered to Your Practice

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
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Pros: I love that OP is for pediatric practices only, so the focus is solely on ways to help our office function better. The program is easy to use and is constantly being updated with new features.

Cons: Occasionally, updates are released too quickly or without being tested and they may contain glitches which cause temporary issues.

software is nice but implementation process, technical support and sales team transparency are very questionable.

Aug 17, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Be very clear of what you want and have it penciled into the contract. Would not use their RCM-they take percentage and your staff still has to do a lot of work. Prepare to pay, it's not cheap.

Pros: like the immunizations layout. General flow is nice while you have your templates prepared. Interfaces are nice when they work.

Cons: Tech support is a total disaster. Different people are responsible for different parts of the program and have no or minimal knowledge of all of it. You have to be very specific of what you want and have it put into the contract otherwise they will find a way around it.

best pediatric software

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: pediatric based software makes it easier when you are only seeing pediatric patients................

Cons: needs more pre-made templates so gives us more time to finish charting faster........................

OP is a great pediatric EMR!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: The portal is a great way to communicate with parents, save A LOT of paper and allow parents/patients to access their own medical records. It has saved us man-power hours and a ton of hassle. A great feature!

Pros: To have an EMR that specifically is tailored to pediatrics is key. The responsiveness of the OP staff, all the way up to the CEO, to their clients is unprecedented and so appreciated. We don't even use some of the features (yet) and we are so happy. It has made billing more efficient, chart documentation more complete and appropriate and has helped our practice immensely. We would highly recommend it for any peds practice!

Cons: The scan review feature needs tweaking - it takes a few clicks to go through scans. But even that is better than the paper system that we used prior.

They have thought of everything

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does seem the team at OP has thought of everything I would want in an EHR. Very specific to primary care.

Cons: Like all EHR it still takes longer to chart. I am left to put each detail in its bucket. Brain to EHR connection?

Robust pediatric software

Apr 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely robust, functionality includes everything a pediatric office would ever need. Emphasis on pediatric specifics including weight based drug dosing, growth charts, and immunizations.

Cons: It is so complex that it is difficult to learn how to use all the modules, and to teach it all to staff

Office Practicum

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using OP for almost 4 years and we are very happy with it. We did a lot of research before we chose OP and we are glad we chose this product. OP is very "user" friendly for pediatricians; whereas, the other products out there were not. This made the transition for paper charts to EMR a much smoother process than we anticipated. No regrets!!!

Pros: Ease of use. Support at OP is fabulous...very quick to respond and solve issues.

Cons: Not happy with the speed of retrieving messages. wish it were quicker. Not sure if this is just our system or a glitch with OP. OP is looking into it.

Great combination of templates and free form notes.

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've had EMR since 2000. This is a well organized company with great support.

Pros: Ease to make templates Work flow Support

Cons: Presently does not have an ability to automatically add a fee to overdue patient accounts.

New User

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I had a private practice for 30 years and had paper charts. Two moths ago I closed my practice and joined a group using OP. I had some trepidation about it but found it easy to learn and use.

Pros: Ease of use.

Cons: It is an EMR

Pretty software lacking functionality and support

Feb 10, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: There is nothing I like about this software.

Cons: Time consuming to use, lacks details, no customer support

Overall: This software looks nice but it difficult to use. Lots of set up, constantly changing and no customer support. Reports are difficult to read and don't drill down deep enough to really see what a practice is doing. Not good for practices with multiple locations.

Recommendations to other buyers: Please think twice before purchasing.

I love OP!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: I feel like this is the best of the best when looking for an EHR.

Pros: Easy to use. Easy to train incoming staff. Always improving.

Cons: We have had a bigger problem with a change in our practice and have had a ticket open for months without hearing anything.

Recommending OP

Oct 26, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I feel the overall use of OP is easy and usually has more than one option to get where you need to get. They have a wonderful support team!

Pros: I feel your support team is EXCELLENT! Always friendly and helpful. They are willing to go the extra mile to help with problems.

Recommendations to other buyers: If you have a problem, again use their support staff.

After a lot of research OP was our best choice!

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Being a small (solo) pediatric clinic and doing many months of looking for the 'perfect' EMR, we are so happy to have found Office Practicum. We had 7 demos of other products as well as being told we were 'too small' of a practice for some of the large EMR's to sell to, we are very thankful to have found OP. The training and implementation was wonderful! We have now been on the cloud based system for 6 months and our transition has been fantastic. Our decision to change EMR systems was based on that our previous EMR was not keeping up with the current technologies, MU and immunization reporting. OP has been great with all of these! We also use their RCM component which has been invaluable for our practice.

Pros: Ease of use. Training and implementation. Robust system. RCM

Best EMR for pediatrics!!

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Hands down the best of the best for pediatric offices. OP is so user friendly and works around your practice. Love the ability to personalize it to us.

Pros: User friendly, Finding information takes no time. The screen is not overly busy so easy to get around.

Cons: Nothing right now

Recommendations to other buyers: Pay for the onsite training. It's worth it when you start that first day and the rare things happen.

Very Pleased

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have nothing bad to say only good. My experience with OP and the maneuverability throughout the EMR is very easy to understand. The reports that can be easily pulled are a tremendous help to the daily job I perform.

Pros: The reports function

Cons: Sometimes slow, but I realize that at times that issue may be linked to internet activity. Sometimes there are issues with the interfacing activity with Healthbridge.

Recommendations to other buyers: You won't find a better EMR system especially for a pediatric group.

Office Practicum Pediatric EHR

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Having used Office Practicum for 16 years, I can say with confidence that this is an outstanding software product developed and supported by an outstanding company. Designed specifically for pediatrics, it has tools pediatricians need to both keep kids healthy and improve quality of care.

Pros: Pediatric-specific, customizable, frequently updated and improved, data-driven, well-supported

Cons: Honestly, nothing. I've used it for years and still think it's the coolest thing ever.

Recommendations to other buyers: Just do it.

Are you down with OP15?

Sep 20, 2016
4/5
Overall
2.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The level of responsibility taken by the customer support.

Cons: Not intuitive, cannot create a rules engine without assistance. Visually looks like it was made in the 1990's circa Windows 95/98

Recommendations to other buyers: Great for small practice, phenomenal support, and they listen to their clients with open ears and empty wallets. They care more about you than they do their paycheck, unlike Wells Fargo

Far and Away the BEST EHR for Pediatrics

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product itself is incredible. I have been using it for over 11 years and am still thrilled with it! The updates are quick and the support is extremely helpful. As it is a Pediatric specific EHR, it is ALWAYS up to date with all the latest recommendations. I absolutely LOVE it!

Cons: Not really a criticism of Connexin software specifically, but I was used to the way things were when I first purchased it, You pay for the software, and get everything. Not a huge fan of now having to pay extra for all the additional "modules" but this is the way ALL software companies seem to be now.

Recommendations to other buyers: No other software is consistently rated high in pediatrics as this one. One might be rated higher in a particular year because they just overhauled their pediatric features, but will then ignore it again for five years. OP is consistently tops.

A great tool for pediatricians everywhere

Aug 01, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The vendor is very helpful and quick to respond with solutions to most issues our office has. The product itself is easy to use and has so many useful tools (like PCMH reports).

Cons: The thing I like the least is the updates. Usually there are great new features, but there is also the occasional glitch that disrupt the workflow until it is resolved.

Recommendations to other buyers: This software is definitely one to consider because its focus is solely on pediatrics. You won't be able to find another software that will be as in line with what the needs of your practice are.

Very easy to learn and great help

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy and help is prompt. the ease of going to chart from appt and then complete billing in one go.

Cons: Would like if we can get the deductbles in tracking

Recommendations to other buyers: Must go for it, give it a try as it is very easy to learn and impliment

Overall we love OP.

Jul 15, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Peds specific. Ease of use in schedule. Extra tools (MU, PCMH), editable reports.

Cons: very little, except sometimes we bring issues to support and they don't take care of it or get back to us with a resolution, or are unable to resolve.

Recommendations to other buyers: Review all preset templates to make sure they are what you want in a template. Make sure you have someone who is knowledgeable with computers and tech as there are some great features to OP, but you really need some tech background to truly utilize.

Office Practicum Review

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This EMR was designed by a pediatrician, and works beautifully for the way pediatricians practice. It incorporates Bright Future guidelines, is very easy to customize and allows for each practitioner to make templates for the way they practice. The company is very responsive to users, and is constantly trying to improve. Highly recommend.

Cons: Using their loaded developmental software adds additional expense Updates sometimes not fully explained prior to release

Recommendations to other buyers: Best tried out by using it- or going to an office where it is used and do a test drive

Clinical Supervisor, CMA

Jun 03, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This system has been very user friendly and easy for someone who is not a computer person to use.

Cons: I like the ease of looking up the immunizations for our patients and the information on the needed vaccines and the required spacing.

Recommendations to other buyers: Keep an open mind and use the Help button when you have questions about some of the steps required and how to perform some of the tasks

OFFICE PRACTICUM and YOU

Jun 02, 2016
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I am very happy with the way questions are responded to. The politeness and help from the employees for hardware and software. Once you get into the swing of OP it does a lot of streamlining your work.

Cons: I would like the rejections on bills to be more clearly telling a story about what happened. Each rejection should be clearly stated in each claim. I would like to add on procedures to an existing bill when necessary. I would like to not have a hard time tracing back credits and applying credits to accounts

Recommendations to other buyers: It is a very well run company. Make sure you push to learn everything you can during your training. As with everything some people go the extra mile and some assume you should know.

i really like using OP

Jun 02, 2016
4/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: op is very functional, and user friendly, the vendor does need a bit of improvement on customer service with its wait time.

Cons: some glitches but they respond in a timely fashion

Recommendations to other buyers: take your time to learn the software and it will be a breeze to use. Sometimes employees dont pay attention during training and it will show.

Pediatric specific EHR

May 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: As a seasoned pediatrician with very little tech savvy, it was important to get an EHR with the most support for pediatric primary care.

Cons: Unfortunately, even OP still requires the user to divide visit notes into each of the buckets of an encounter.....still takes longer than writing the note would take.

Recommendations to other buyers: Be sure that the software helps implement care coordination, Bright Futures, interfaces with the state immunization registry, and helps prepare practice metrics that are the most important in pediatrics.

Office practicum is entire office-friendly

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It works for the entire staff--including doctors. It supplies all of our needs. It is easy to train new people to use.

Cons: There are several places where there could be less mouse clicks (which is time consuming)

Recommendations to other buyers: Look at what you are needing for everyone in the office. I think office practicum is going to be a great choice.

Highly recommended!

Jan 05, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is user friendly and easy to navigate!

Cons: The only critique I can give is to do a little bit more in depth with the training especially on the billing end. They do provide additional webinars so those are very helpful!

Recommendations to other buyers: Be sure to ask lots of questions about ease, functionality, and how it will best fit your practice!

Was not happy with the product .

Nov 05, 2015
2/5
Overall
2.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: pediatric specific templates and vaccine inventory.

Cons: The fact that OP is uni-directional with Florida shots vaccine registry dis-allowing exporting vaccines from florida shots . The general layout of the system has a very small font size making it hard to read, get your self a pair of glasses if you are planning to use OP . The system keeps freezing when I am using it from home and I was told its due to the speed of my wireless internet which means additional cost to upgrade both home and business internet. The schedule for implementation is based upon the availability and the convenience of the trainers, it took me more than 5 months to go live with them and its not because of the intensity of the training its just because they don't have enough trainers. The customer service is of limited help and is mainly for technical support, if you have an EHR question then you have to get in touch with the trainer.

Recommendations to other buyers: The system is complicated and not user friendly with continuous of clicks and exiting multiple screens to get to the old one..The system needs a lot of upgrades to be up to date with the current technology.The system is not truly paperless since they dedicate a scanner just for OP which means endless scanning affecting the front desk jobs and the work flow. The system doesn't have the capability of faxing referrals to specialists which means using a manual fax at the office which is again consuming more front desk time. Just be careful before you sign with them, look at other EMR's and most importantly look at the system live and have a long list of questions about every single feature otherwise you may end up losing money, time and effort.

Best EMR that we have used to date

Jun 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Our office has previously used 2 other EMR's and I have used 2 other and by far this is the most intuitve and easy to use EMR on the market. Easy to use and allows for work flow to be easy. Thinks the way pediatricains think. Can see where patient is in system from check in to check out Financial reports easy to use and find out what you need Easy to enter and keep inventory of vaccines

Cons: When you want to fine tune forms the process is very labor intensive. However this system allows you to fine tune any report you want once you learn the system.

Recommendations to other buyers: Can multitask on multiple charts and has security and can only have one person in a chart at a time and easily flows for a pediatric office.

Renaissance Pediatrics Review

May 20, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The clinical side of OP is excellent and had improved our operational flow as well as documentation.

Cons: The billing side needs work. Reports are not always accurate, depending on where OP pulls the data from. Making insurance adjustments is not easy. Should not have to find another patient to make a credit from the insurance. It would make an audit unbearable.

Recommendations to other buyers: Do the demos. Be sure to have all departments test the product and have a representative from each department attend the conference. While our clinical side loves the product, our billing department feels like they have taken a step back from our previous software. Purchase the on site training. Training videos are not always up to date with latest version of the software.

Office Practicum

May 07, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact it is pediatrics specific! Most EHR's don't specialize in just one specialty and when changes are needed that becomes a bit difficult. That is not the case with OP. If a new vaccine comes out OP is on it and there is no leeway time for them to get the new information uploaded into the system. Their entire focus is making the best PEDIATRIC EHR system.

Cons: It would be nice if it was written in the initial contract & price to have a trainer come onsite after years 1, 2, 5 & 10 (of implementation) to do an analysis on how the software is being utilized and ways to become more efficient.

Recommendations to other buyers: Choose a software company who's only focus is the specialty in which you work. Have worked with both I can state from experience requests, problems, issues, wants, etc. are attended to much quicker when everyone within the company is after the same goal.

Excellent product

May 06, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Consistent updates to help improve provider functions. Devotion to help making MU achievable.

Cons: Having to open multiple screens for patient information. Ex. When in a patient chart you have to then open demographics to see patient information.

Recommendations to other buyers: Highly consider purchasing this software. Customer support is always excellent. Ease of use of software will make your EMR transition smooth.

Easy to edit the templates and make it very practice specific.

May 05, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Pediatric specific with embedded Bright Futures features. The vendor is always moving forward with innovation. Seemless conversion to SNOMED> Hopefully, the same for ICD 10!

Cons: Delays, delays, and more delays. Please adjust your timeframes to a more realistic date. Ex: OP 14--many months after it was promised.

Recommendations to other buyers: Run a complex patient interaction through the system to see the complexity and how well it handles more than run of the mill problems.

User Friendly/Easy to adjust to

May 05, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it is Pediatric specific and easy to use. Very windows based. I love being able to auto post my payments and work my A/R directly from the screen versus a piece of paper.

Cons: That I cannot change the date in the tracking screen. I would also love to be able for the front desk to see patient/family balances in the tracking screen.

Recommendations to other buyers: Speak to the Offices who are using OP. You will not be disappointed. We had the opportunity to speak to another Practice who was currently utilizing OP. It helped us in making our decision to switch from our old system to OP.

Very satisfied

May 04, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, rapid response to problems, many office management features

Cons: Sometimes seems like a lot of clicks to get something done

Recommendations to other buyers: I would definitely consider this product, very user friendly and lots of great features

Office practicum

May 01, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Pediatric specific. The longer you work with it the more you learn your around the better it is.

Cons: Some glitches in the billing side as well as diagnostic test.

Recommendations to other buyers: Great software for Peds. They listen and try to make changes to continuously improve.

Excellent Program.

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is very easy to use and it is solely for pediatricians. The vendor is outstanding with everything including support.

Cons: Nothing at all. This software is the best thing we did for our practice.

Recommendations to other buyers: Purchase this software. It will change your practice for the better.

Office Practicum Review

Apr 30, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: easy to navigate, training was excellent, conference is informative

Cons: Communication. When their are conectivity issues or when releasing updates you do not have all of the information.

Recommendations to other buyers: Research. Look at pleanty of different softwares. Have people from all aspects of your practise in on the demos.

Wonderful EHR

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cool product and easy to use. Good customer service. Staff is very outgoing

Cons: Nothing. They go out of their way to make sure our company is well taken care of!

Recommendations to other buyers: Look around but you will love this one the most if your just doing Peds

a user friendly program

Apr 29, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: OP is much more user friendly than other programs. Our local hospital uses Epic and I spend a lot of time searching for different items. OP is easy to navigate and has easy to find tabs for most items.

Cons: As with most computer programs, there seems to be glitches with every upgrade

Recommendations to other buyers: Play around with it first, see how it works for you in your office.

Excellent...

Apr 29, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: OP has been the best product for pediatrics. It really helps to have someone in the field such as Dr. Kressley, that understands how and what is needed from the provider level to the scanner level. Our documentation has improved as well as our vaccine counts. OP is always upgrading to get the most usage out of OP. The PM side has improved over the last 2 years. They bring us to their conference, teach us new and exciting things and not to mention they feed us well.

Cons: Slowness. This is a big issue for our office on Monday's when we are trying to schedule 6 providers. It's a known glitch with 14 but I'm sure this will be resolved as well.

Recommendations to other buyers: Go to other offices that use OP. See how it works. We recommend in house server. Vaccine scanner for your vaccines. Do your homework. Figure out if you like templates and who in your office is going to set them up. Give your Providers and staff enough time to train. We went live on the PM side first and in the meantime was working on training and setting up templates for the EMR side.

OP Evaluation

Apr 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Software designed to meet my needs as a pediatrician and the commitment OP has to adapt its product to the changing demands of health care The leadership at OP are top notch individuals

Cons: Most frustrations results from times when OP is down

Recommendations to other buyers: OP continues to build platforms to meet the changing demands from insurance, certification agencies etc. The people who plan the roadmap for future development at OP at top notch. Not sure if other software companies are this dedicated.

The product and company seems to know what practices need

Apr 29, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The product team seems to be able to manage the desires of the practices in an efficient way.

Cons: We never heard any timelines about when things were going to happen.

Recommendations to other buyers: This is the best EMR I have seen yet with Pediatrics as the focus.

User Friendly and Great Customer Service

Apr 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: OP is user-friendly system making it easier to train. The e-learning is a beneficial tool for training new employees. The templates were designed specifically for Pediatrics, making charting easier for the Providers to reduce charting time and able to see more patients.

Cons: The providers cannot add units for billing when they are entering their charges on the chart.

Recommendations to other buyers: Take into account that the transition is easier and take advantage of e-learning.

I love this product.

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support staff is wonderful. Very polite and quick to get back to you.

Cons: Speed. Because we are cloud based, the internet speed often slows us down. Not an OP issue, but an internet issue.

Recommendations to other buyers: If you want a pediatric based EHR, this is the product you want!

Loving Office Practicum

Apr 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product specifically for pediatricians. I love that about it. The whole company is responsive to the wants/needs of their doctors and quickly incorporate the changes required for standardization that is being required by insurances and governments.

Cons: Scanning documents and their review. This could be a less cumbersome workflow.

Recommendations to other buyers: Order it! Invest now and recoup mich more in captured billing over te years!

Great pediatric emr

Apr 24, 2015
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's the best pediatric EMR that I have seen and it's cost effective.

Cons: With new upgrades there are glitches -- they do eventually get fixed

Recommendations to other buyers: Spend time looking at it -- we love the pediatric emr

OP review from a large practice view

Apr 23, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Pediatric focus. Has logic with how the pieces fit. Has a great deal of depth and ability. Many different ways to learn the new information. Must be willing to stretch one's abilities, think through where a path will take you, think in new ways.

Cons: The need to figure out how to make it work. It would be nice to have all the different trainers' tricks to make it better rather than just those of the person you were assigned.

Recommendations to other buyers: Develop a plan for how an activity will be done and make sure everyone follows that one process.

Best Option for Pediatricians!

Apr 23, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love how the ACIP immunization schedule and Bright Futures are integrated in the software.

Cons: there could be improved workflows (more efficient processes).

Recommendations to other buyers: the best software will not replace the clinician but utilize technology in its place, such as forecasting immunizations based on the formula in the recommendations.

Office Practicum EMR/PM

Feb 20, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Training resources available, and the main focus is on pediatrics.

Cons: No consistency on different areas of the software program, as multiple software developers do not communicate well with each other.

Recommendations to other buyers: Training and customer support available. Software system is complex and requires continuing free or low cost training and customer support.

Office Practicum pediatric EHR software is a WINNER.

Oct 30, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Unlike most medical EHR and billing software programs, Office Practicum is pediatric specific. It was designed by a pediatrician, and is solely 100% for pediatrics. The result is superior (and always appropriate) templates, great, beautiful growth charting, bright futures handouts build-in and developmental recommendations for specific patient visits. These plus many other characteristics that are so much more robust and appropriate for pediatricians. From sports physicals to vaccines for children, this software has it all, and it is all for pediatrics. Their customer service is superb, and the software itself is user-friendly.

Cons: The cost, pure and simple. But you get what you pay for, and this product is worth it!

Recommendations to other buyers: This is our third EHR program. It is also our last! We finally learned that if a company says something is coming or is expected to be upgraded with the next update, you cannot trust that. Also, be aware that if your specialty is only one of several that the software is designed for, you may not get all the bells and whistles you want. Finally, think about your companion billing/scheduling software. With Office Practicum it is an all in one program, so it is seamless!

I am a medical assistant in a pediatric office.

Aug 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the growth charts.

Cons: Sometimes, it does not save all of the information, and you have to re-enter it.

Recommendations to other buyers: Make sure all needs are met, including immunizations, e-scribing, and parent portal interfacing.

I have been using OP for seven years. I'm very happy.

Aug 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's user-friendly, and they have great support.

Cons: We need a better AR/billing report that can show more exact dollar amounts. I'm not sure which reports in OP are the best.

Recommendations to other buyers: Get all the training possible before using all OP's services.

OP, 17 years a user

Aug 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I am completely not a computer person, but with this program, I don't have to be. It's so simple, it practically tells me what to do.

Cons: In some cases, in the payment window, there are a few unnecessary steps. It didn't used to be that way years ago. It's just a few extra clicks. Today, there are many more people to talk to; I almost never get the same person twice. It's not as personal as in the old days.

Recommendations to other buyers: It's easy to use and a complete program. You won't find another like it. Support is there when you need it.

BelliAcres Peds/OP

Aug 26, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's pediatric-specific. We're sold on a system that is made by pediatricians for pediatricians. They understand us.

Cons: The PM module is weak and confusing. While family billing is a plus, the system of credits and debits without real-time reconciliation makes it difficult to know patient balances at the time of the visit when we are most likely to capture payment face to face.

Recommendations to other buyers: It's a great EMR. It makes giving pediatric care easy and intuitive. The vaccine forecast is extremely useful. Support is excellent so far. Training is very good.

Great product

Aug 26, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's very pediatric-friendly.

Cons: It's not easy to get used to. Coming from another EMR, implementation was difficult.

Recommendations to other buyers: It's definitely the best software for pediatrics and family medicine specialties.

Office Practicum EHR

Aug 26, 2014
3/5
Overall
1.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: It is comprehensive and specific to pediatrics. It is an additional resource for networking in the pediatric world, and it has some great features.

Cons: The cost is too high. There are too many issues, and it's tough to resolve matters. It seems some of the functions are historical. Everything "extra" seems to come with an additional fee

Recommendations to other buyers: It's an expensive commitment. The training period is stressful. Once you get through it, it is good, but it's not for practices that are not lucrative.

Office Practicum Pediatric EMR

Aug 26, 2014
4/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it's pediatric-specific. It has superb vaccine logic and growth curves. The online listserv moderated by the Chief Medical Officer often gives very fast answers to questions without going through the Support Lines. Improvement suggestions easily are passed up the line for the next version. It has support for MU and NCQA.

Cons: The formal support lines can be a little slow. Prescription writing can be slow, but this may be more related to Dr First than OP.

Recommendations to other buyers: Just go ahead and use it. The only other program that comes anywhere near this one for pediatric use is PCC.

OP review!

Aug 26, 2014
3/5
Overall
2.5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that it's pediatric-specific. Also, the vaccine logic/forecaster is robust.

Cons: The updates are coordinated poorly. And the templates are lacking.

Recommendations to other buyers: My recommendation would be to get good IT support!

I opened a solo pediatrics office in June 2014 and chose OP as my EMR.

Aug 26, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is truly pediatric-specific with numerous pediatric templates already built into the system.

Cons: You have to exit each note before you can open another note.

Recommendations to other buyers: Try to understand what works best for you and your office flow. Then choose a system that fits those needs best.

Office Practicum should have been our 1st choice!

Aug 26, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love the pediatric-friendliness of OP. I love the quick response time when I have an issue either with the EMR or PM side.

Cons: I think more training time should be allotted, especially for onsite training.

Recommendations to other buyers: Make sure the software is specific to your specialty.

I highly recommend OP

Aug 26, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The pediatrics-specific features make our job so much easier!

Cons: We've had difficulty getting the State Immunization Registry interface built.

Recommendations to other buyers: Strongly look at the time savings gained using a pediatric-specific EMR will have on your workflow and bottom line.

The more prep work you do prior to going live, the better you are!

Aug 26, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It's pediatric-specific. I love the charge entry and the scrubbing part of it for billing. Messaging is great. It's a robust system.

Cons: It will definitely take your physicians much longer to do their job. Electronic is not quicker. Don't shortchange yourself with training and e-learning time in advance. Scanning paper, having consults, and creating legacies are tedious and a lot of work. We're still trying to work on this process. With paper, the providers could glance at it quickly and sign off on it. Now, you have to scroll down through everything, and it's a much longer process. Physicians are still spending additional time (hours) in the evenings doing messages and reviewing their scans. Billing statements are not user-friendly. They are hard to understand and explain to a patient. There's too much detail on them. There's no training on the upgrades. You have to figure them out yourself.

Recommendations to other buyers: Do as much prep work as possible, and get as much scanned into the system prior to going live. My providers started four months in advance, and that still wasn't enough time. Get your templates done in advance. Implement in steps. We implemented the billing and scheduling December 1st, vaccines and eRX in January, and the EMR portion in mid-March. During that time, it gave the providers and nursing staff time to get familiar with the system. This really worked well. I think we were the first group to implement a setup like this with OP. I think they will agree it worked well. Get training in billing prior to going live. The superuser training was not helpful for billing purposes. Our salary cost increased considerably because we had to hire scanners and pay overtime for permanent staff. Physicians had to start early and stay late to accommodate the patients needing to be seen. They've pretty much lost their lunch time to do messages and review scanned paperwork. Just be prepared!

OP Review

Aug 26, 2014
2/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: There's not much I really like best about this product compared to other systems.

Cons: The PM side is very lacking in useful reports for billing and AR purposes.

Recommendations to other buyers: They should improve the PM side and include those services with the overall price.

OP EMR review

Aug 26, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a small company that is easy to communicate with. Also, it's pediatric-based, so it's great for pediatrics. The owner of the company is very involved and hands-on.

Cons: At times, the customer service reply is slow, and sometimes, the question has to be passed to a higher tier customer service.

Recommendations to other buyers: Look for a company that will listen to your suggestions. OP is constantly upgrading based on the users' needs.

Office Practicum Review

Aug 26, 2014
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The EMR aspect of the program is great.

Cons: The billing/practice management aspects of the program are not always so great.

Recommendations to other buyers: We loved the EMR aspects of OP when we were looking for software. It was a lot more user-friendly than other companies.

A great Pediatric-specific EMR; not so great PM

Aug 26, 2014
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great Pediatric-specific EMR. The doctor loves it. It has many pediatric-specific features that you can't find on other programs. The vendor is helpful and friendly.

Cons: The practice management system leaves a lot to be desired. It's overly complicated and lacks consistent reporting. It's also difficult to find and produce simple, common reports. OP has grown a lot in the last few years, and it appears they are having difficulty keeping up with PM updates. Also, new releases (for both EMR and PM) are full of bugs that should have been weeded out before release.

Recommendations to other buyers: Don't just look at the EMR when evaluating; check out all features of a program. We were just shown the EMR; it looked great, and it is. We saw very little of the billing and scheduling. We should have asked for more demos.

My experience with OP

Aug 26, 2014
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It has a lot of features that make managing a practice in just one stop more convenient: scheduling, clinical, practice management, reports.

Cons: The system is busy and sometimes confusing to use, mostly at the beginning.

Recommendations to other buyers: I would recommend a system that is user-friendly and that includes Practice Management, reports online, and billing.

Office Practicum gets my thumbs up

Aug 26, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a great program that is easy to use. We get a good response from the vendor. I felt like our training was great. They were helpful when we were going through training. We had a specific person to handle our needs and questions until we were established and got on the regular support, which has been good also. The vendor has yearly meetings that are interesting and very helpful.

Cons: Constant changes, however necessary, don't always go easily.

Recommendations to other buyers: This software is pediatric-specific, which makes it much easier than the others we looked at. I would say that is the best thing to think about when evaluating.

Georgene's rewiew

Aug 26, 2014
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the way it is set up for the flow of office. The vendor tries very hard to do the best job for all concerned.

Cons: I do not like the Practice Management side at all. Posting payments and credits are a nightmare. Running reports to reconcile with the bank account is impossible. The new upgrade keeps getting put off because of bugs. RX does not work properly.

Recommendations to other buyers: It's very user-friendly. The staff does all background for interface. IT staff for interface competent.

We're not quite a year in, and I'd give them an 8 out of 10

Aug 26, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The EMR system is very use for providers and staff to use. The visit summary notes come out looking very nice. The immunization piece is great.

Cons: There is no AR, patient collections process, or letters that can be sent out. We have a difficult time sending patient reminders for wellness exams.

Recommendations to other buyers: Make sure the billing/collections piece will be good enough for you.

Been using since July 2013. A huge improvement over our previous EHR

Aug 26, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that the product is pediatric-based. Also, our support rep has been a fantastic daily resource.

Cons: Change is always painful. I believe OP does their best to improve the product, but often, these improvements lead to temporary product malfunction and difficulty.

Recommendations to other buyers: Be realistic. No product is perfect. Compare it to what you've had in the past, and against current products. Think about your needs and evaluate for such.

Office Practicum is Easy to Use

Aug 26, 2014
4/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like OP's ease of use.

Cons: Support doesn't always get back to you in a timely manner.

Recommendations to other buyers: Look at all functions, and do a side by side analysis of features.

Nurse Practitioner

Aug 21, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use for provider charting.

Cons: It frequently does not respond or gives us error messages - at least 3 times per month.

Recommendations to other buyers: I enjoy the ease of transitioning through the patient's chart but am often frustrated when error messages appear or the system does not respond.

OP Friendly

Aug 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This product is easy to use and to learn. I prefer it over other programs that I have tried in my previous job.

Cons: There has not been one thing I dislike about this product.

Recommendations to other buyers: There is so much the program can give us as far as information. It just takes asking someone who knows a little more about the program, so ask questions, explore the program, and click on the icons.

Patient Services

Aug 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love how user-friendly the software is!

Cons: I am not happy with the wait time on the phone when I call with a problem.

Recommendations to other buyers: If you are looking for software for a pediatrician's office, I recommend giving Office Practicum a chance.

I am in the billing department and quite forward to the update

Aug 15, 2014
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: You can see all family members in the account window.

Cons: There are a lot of things that really bother me about OP. The thing that bothers me the most is how you cannot toggle between critical windows easily. To be forced to close out of one window to be able to go into another within the software is too inadequate.

Recommendations to other buyers: Be sure to take your time and truly know if it is everything you are looking for.

scheduler/shot nurse

Aug 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to access charts while triage nurse.sending messages to Dr about pt or med.

Cons: System going down frequently. Rx problem where prescriber name changes when you hit send

Recommendations to other buyers: Go in with positive attitude. It is a great system

OP is the best EMR system out there for a pediatric-based practice.

Aug 15, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It is easy to learn, and the training is very helpful.

Cons: The small font makes it hard to read at times. Also, it gets frustrating when you are working and the system freezes up or goes down.

Recommendations to other buyers: Definitely get onsite training to help with transitioning to EMR. It is well worth it.

Make appointments, print forms, and take messages for nurses

Aug 15, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: One of my favorite things about the software is that you can enlarge the scanned records and print them easily.

Cons: I do not like how it will sometimes jump to another patient if you go from one area (such as review) to another (such as a chart).

Recommendations to other buyers: My recommendation to others using and evaluating this software is to always double check to make sure you are on the correct patient before altering any part of the record.

Front Desk Clerk

Aug 15, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: You can duplicate information and not have to type it every time. You add an address beginning with a patient and then can copy over contact information if it is the same as the patient.

Cons: Sometimes, the insurance verification is not current.

Recommendations to other buyers: Get the training required to know about all the features of this product

Overall, our office is very satisfied with OP.

Aug 14, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like their constant desire to improve and update the product.

Cons: Customer service takes too long. The PM side needs major improvements; it is very difficult to navigate and view.

Recommendations to other buyers: Ensure that the product is user-friendly with proper training.

Good product!

Aug 14, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I now have the ability to work faster with electronic records and not worry about paper. My billing seems to be more accurate now that we have switched.

Cons: Sometimes my account logs out or freezes, and then I lose what I am doing.

Recommendations to other buyers: Make sure you take the training; it is very important, especially for billing.

Front Office OP

Aug 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: It is easy software to navigate and explore. The options are clear, and all icons and files are easy to find and access.

Cons: The product is a good one. It would be nice if the vendor were more available when needed for troubleshooting or for small malfunctions or glitches.

Recommendations to other buyers: It's easy, useful software that is easy to navigate through. It's easy to access all files needed. It has an easy input system and works great with problems only on rare occasions.

Working with OP EMR

Aug 14, 2014
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Once you start to understand it, it becomes easier.

Cons: Until you know your way around the program, you feel like there are many buttons to click to get to one task done.

Recommendations to other buyers: Be patient, and ask for help or search the help section to find the answers to your questions.

Front office use with Office Practicum

Aug 14, 2014
3/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: It is a very easy to use system. It's just point and click.

Cons: When you select a certain patient and go to another area of the patient's chart, the patient information will not follow.

Recommendations to other buyers: Just always make sure to keep track you that are in correct patient's chart.

OP in a busy pediatric practice

Aug 12, 2014
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: It is pretty easy to use. The customer service is always available. They are quick to resolve problems.

Cons: The messaging component of the software is difficult to use. It's not user-friendly. The system has a lot of glitches.

Recommendations to other buyers: This software would be good for small practices. It is hard for large practices. The servers seem to run out of resources during high use times.

My OP adventure!

Aug 12, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of coding, templates to streamline charting, and e-prescribing.

Cons: The patient info header from the previous chart you were looking at remains at the top of the screen while you are in the next patient's visit; it can get confusing as to which patient you are working with.

Recommendations to other buyers: Practice with test patients to see if the flow works for you.

Love Office Practicum

Aug 12, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user-friendly and very helpful!

Cons: The reporting module is difficult to maneuver until you get used to it.

Recommendations to other buyers: It's great for pediatrics. The portal is greal, and I love the message exchange.

Office Practicum Survey

Aug 12, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is user-friendly, and the vendor is quick to get back with you if you have questions or issues if service goes down briefly. Also, I like that it is designed for pediatrics, and I love the technology of how prescriptions are automatically printed out and sent to the pharmacy. I'm happy that our practice chose this software.

Cons: Nothing. I like everything about the program and its customer support.

Recommendations to other buyers: It is designed specifically for pediatrics and is user-friendly.

It's user-friendly

Aug 12, 2014
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very user-friendly and fast. We're able to get patients back faster.

Cons: It goes down a lot. We have a very busy office, and we need to have the computers and system working.

Recommendations to other buyers: It was fast and easy to learn. We have more extra time to get other projects done.

OP is number one in my book!

Aug 12, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that the system was designed with pediatrics in mind.

Cons: There are small snags in the internet/cloud. I'm not sure if it's related to OP or just the internet in general.

Recommendations to other buyers: Learn it, use it, and love it. The OP folks are always open to creative suggestions to help the flow of patients through the office.

Best Pediatric EHR ever!

Aug 12, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an exclusively pediatric EHR, so 100% of the content is pediatric-oriented. Also, there is an iPad app that allows me to use the product on the go when I am on call or when I just want a smaller device.

Cons: I wish that the font was bigger, but I think I just need glasses.

Recommendations to other buyers: My recommendation is that if you are a pediatric practice, don't look any further. This is the EHR for you. Do not be put off by the smaller size of the company. This product is simply wonderful, and the staff have been nothing but personable, prompt, and very helpful.

Amber's OP Review

Aug 12, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is fast and easy to use. The vendor is quick to respond to issues.

Cons: The system tends to freeze a lot and sometimes runs very slow.

Recommendations to other buyers: Give it time. It's easier to use than it looks. Once you start to use the program, it is very easy to learn.

A good pediatric EHR

Aug 12, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that this is a pediatric-based software and that the company is responsive to concerns.

Cons: This software requires a lot of building by the individual office. This requires a lot of time and need to figure out. I needed to figure out what I needed to know and then seek information how to do it from OP. The system works smoothly for our office most of the time. It would be helpful to be provided a list of what needs to be built or have the option to hire someone at OP to build for the office.

Recommendations to other buyers: Make sure to have someone motivated to build the system and to reinforce the education as you progress. This person will require time and resources to accomplish this.

Not overwhelming.

Aug 12, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The vendor is always ready to help when we need help. I would like to be able to speak to a billing specialist when I call with a problem instead of having a go between. The software is user-friendly.

Cons: My only complaint is that when we got our upgrade to 11.4, there were a few bugs that I felt should have been worked out before it was released, but Office Practicum is working on the problems that we have experienced.

Recommendations to other buyers: Shop around, and see what will work best for your practice.