# Office Practicum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Office Practicum the right Patient Management solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156932/Office-Practicum/reviews --- Office Practicum 4.2 (277) [View alternatives](https://www.capterra.com/p/156932/Office-Practicum/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Office Practicum Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews KC Kristin C Medical Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The patient communication tools: especially texting, reminders, and check-in—have significantly improved our front desk efficiency and patient engagement.“ April 23, 2026 JD Jana D physicianHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “You can't access it from abroad, (you can access any other account from banks, hospitals, government agencies.....but not OP citing security risk) ....“ August 10, 2022 RM Rosa M MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The pediatric-specific features—from growth charts to immunization tracking—are seamlessly integrated and truly support the unique needs of our young patients.“ June 28, 2025 JD Jana D physicianHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It is not user friendly, it is flawed with errors, it goes through periodic updates that remove useful features without considering it's users.“ August 10, 2022 RM Rosa M MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I really appreciate the new features being introduced, especially those that harness emerging technologies to streamline documentation, enhance communication, and improve patient care.“ June 28, 2025 JD Jana D physicianHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Added features that are useless and troublesome increase the cost.“ August 10, 2022 RM Rosa M MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “As a pediatrician, I’ve found its pediatric-specific design to be invaluable, making everyday clinical tasks more streamlined and relevant to the care of children“ June 28, 2025 AS Anu S Executive director Hospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Too many clicks.“ September 19, 2022 ## Showing most helpful reviews Showing 1-25 of 277 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Curation Analyst Computer Software Used the software for: 2+ years ### ""This EMR was designed by a pediatrician, and works beautifully for the way pediatricians practice. " February 27, 2018 5.0 Pros Simply the best and most comprehensive features available anywhere, OP  comes loaded with over 200 pediatric-specific "sick visit' templates, immunization forecasting, electronic school and camp forms along with pediatric developmental assessments, surveys and disease-specific action plans. I've used OP for 16 years, and can say with confidence that  it is designed specifically for pediatrics , with tools pediatricians need to both keep kids healthy and improve quality of care." Cons Hands down the best of the best for pediatric offices. OP is so user friendly and works around your practice. Review Source TN Theresa N. Office Manager Medical Practice Used the software for: 2+ years ### "Well Thought Out EMR" December 8, 2020 5.0 Overall, Office Practicum works great for our office. We have been able to streamline our clinical and office processes and actively engage our patients. This has resulted in increased visits to our office which definitely affects the bottom line. \[SENSITIVE CONTENT HIDDEN\] actively engages OP users and helps us with industry questions and updates to OP. The Managers ListServ has also been a wealth of information and finally OP has one of the best customer service teams I have worked with. They are knowledgeable, easy to reach and can resolve questions/solve problems in one contact. I enjoy working with this product, and know you will too! Pros This EMR is very user friendly and helped us streamline our work processes. The layout is very easy to navigate and like everything from the charting to the billing functions, including the clearinghouse and patient bill pay to the the referral process, the integrated lab and immunization registry capabilities and the ability to engage our patients/parents in their care via the Patient Portal. I also really like the vaccine management capabilities. This has helped us manage our vaccine inventory. I love the robust reporting capabilities and the ability to do appointment recalls. Everything is pretty seamless and helps us focus on patient care and engaging our patients. Cons The thing I liked least which I imagine is the case with most EMRs, is the inability to be able to communicate electronically with other providers who do not have a Direct e-mail address. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Office Practicum It was Pediatric specific and we liked the functionality and the layout better and that it included functionality that would help us document and meet Meaningful Use. Review Source JD Jana D. physician Hospital & Health Care Used the software for: 2+ years ### "Don't go there" August 10, 2022 1.0 Please don't buy this product. It will be to expensive to switch to another app like that and you will regret getting OP. It is not user friendly, it is flawed with errors, it goes through periodic updates that remove useful features without considering it's users. It makes changes solely based on profits. You can't access it from abroad, (you can access any other account from banks, hospitals, government agencies.....but not OP citing security risk) ....there is really nothing good to say about this app. Stay away... And do you know that you will be blocked if you try to post negative review on their Facebook page? Pros switching from hand written charts otherwise there is nothing good to say Cons Frequent updates doctors did not ask for that remove useful features and you can't refuse it. OP crashes with every update and every update causes multiple glitches. Added features that are useless and troublesome increase the cost. Reason for choosing Office Practicum na Review Source PW Phyllis W. Practice Facilitator Medical Practice Used the software for: 2+ years ### "Great product, still evolving and working on new issues" August 18, 2022 4.0 It has been good, the set up was hard, but all set ups are hard. They keep improving the product all the time. Their customer support people are top notch and the most friendly helpful group I have worked with in a long time. Pros The abiblity to pull care plans that have outstanding patients due Cons Sometime too many clicks to do simple things Reason for choosing Office Practicum Better functionability Switched from [CGM webPRACTICE](https://www.capterra.com/p/120810/CGM-webPractice/) better options for recalls, e-prescribing and communication Review Source CK Cyndi K. Population Health Manager Hospital & Health Care Used the software for: 2+ years ### "Wonderful Pediatric software." June 30, 2025 5.0 We have been with Office Practicum for 14 years and love (most) of it. EMR's in general have some flaws; however, OP is designed for pediatrics and is constantly evolving to meet the demands of our ever changing healthcare environment. OP not only listens to feedback, they encourage it and then work to add features that are the most impactful to practices. Pros Office Practicum is very responsive to their clients. They are genuinely invested in the success of the practices who use their software. Cons There are times that the update releases have unintentional consequences. However, when this occurs, they always address it quickly. Review Source Response from Office Practicum July 1, 2025 Thank you so much, Cyndi! We truly appreciate the glowing 5-star review, and we’re incredibly grateful for your 14 years with OP. It means a lot to have your trust and continued partnership. We’re so glad to hear that our pediatric EHR continues to meet the needs of your practice and that you feel heard and well cared for by our team. Feedback from experienced users like you helps guide our development and keeps us focused on what matters most to independent pediatric practices. Thanks again for the kind words. We’re lucky to have you as part of the OP Community! CA Courtney A. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Inconsistent EMR" June 30, 2021 1.0 Absolutely horrible. I wish I could say different, but we constantly struggle to get help with this product from customer support and it takes months on end to get answers. Pros Scheduling was useful and so was the messaging system within OP Cons Customer Support was absolutely terrible. Random updates are made daily without knowledge, and effect a lot of capabilities within OP Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Office Practicum Pediatric Specific Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) This product was marketed to us as a pediatric speciality EMR Review Source ZS Zachary S. MD Medical Practice Used the software for: 2+ years ### "OP is great" June 13, 2025 5.0 Excellent, well-run EMR continuing to make advances to make the office day run smoother. Continually finding ways to improve the program. Pros Ease of creating templates and overall day-in and day-out flow. Makes note taking less burdensome. Immunization forcasting also saves time. Cons Change from phone support to virtual support feels like it takes longer now to get support cases wrapped up Review Source Response from Office Practicum June 16, 2025 Thank you for your review! We're so glad to hear that Office Practicum is helping simplify your daily workflows and reduce the burden of documentation. As a pediatric EHR, we’re always working to support the unique needs of pediatric practices—whether it's through features like immunization forecasting or customizable templates that make care more efficient. We appreciate your feedback on support response times and understand how important timely assistance is. We're continuing to refine our process to ensure you get the help you need as quickly as possible. Thanks again for being part of the OP community and for trusting us to support your pediatric practice! SP Sara P. Chief Financial Officer Hospital & Health Care Used the software for: Less than 6 months ### "Chief Financial Officer" June 12, 2025 5.0 My overall experience with Office Practicum has been nothing short of wonderful. The system is fully built, the support team listens, responds with solutions, and is so supportive. If there is a question that someone is unsure of they always find the answer. I also really like the billing portion of the system - it's very intuitive. Pros What I like most about Office Practicum is the functionality of the system and the endless amounts of resources available to the staff! Cons It's hard to say, Office Practicum is a well-established, seasoned system. If I had to pick one thing I would say that the staff talks often about the amount of clicks they have to go through for things but other than that, no complaints. Review Source Response from Office Practicum June 13, 2025 Hi Sara! Thank you for your wonderful review! We're so glad to hear that you're enjoying the functionality of Office Practicum and finding value in the resources and support we provide. As a pediatric-specific EHR, we’re focused on meeting the unique needs of pediatric practices like yours—so it’s great to hear our system is helping your team thrive. We also appreciate your feedback about click volume—it's something we're actively working on as we continue to streamline workflows even more and enhance the user experience. We're glad to support your practice and appreciate you being part of the OP community! VR Verified Reviewer Practice Administrator Medical Practice Used the software for: 1-2 years ### "EHR With Potential" July 29, 2019 3.0 OP is easy to use, and has potential to be a great product for pediatric offices, however the cloud version is pretty slow with the update and causes a lot of issues in a busy clinic. Pros This EHR is easy to use, with windows like capability and point and click accessibility. It is specifically designed for pediatric offices and does not have extra features that are unnecessary within our office. Cons OP has recently gone through an upgrade and they are currently working out bugs. During this time, support has been less than reliable. Access to chat support is non-existent forcing us to spend hours on hold to correct ongoing issues. Review Source Jamie W. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Pretty software lacking functionality and support" February 10, 2017 3.0 This software looks nice but it difficult to use. Lots of set up, constantly changing and no customer support. Reports are difficult to read and don't drill down deep enough to really see what a practice is doing. Not good for practices with multiple locations. Pros There is nothing I like about this software. Cons Time consuming to use, lacks details, no customer support Review Source JD Jeffrey D. Physician co-owner Medical Practice Used the software for: 2+ years ### "Robust pediatric software " April 13, 2017 5.0 Pros Extremely robust, functionality includes everything a pediatric office would ever need. Emphasis on pediatric specifics including weight based drug dosing, growth charts, and immunizations. Cons It is so complex that it is difficult to learn how to use all the modules, and to teach it all to staff Review Source LS Lisa S. L.P.N. Medical Practice Used the software for: 2+ years ### "Nursing and vaccines " September 28, 2017 5.0 OP doesn't forget about their clients!! Pros Simplicity of learning use of system and ease of building on knowledge acquired while using system. Cons I really get frustrated with updates that at times are not fixed to problems and each year when putting in new flu vaccine. Review Source CF Cecile F. Medical Practice Used the software for: ### "OP Pediatric EHR review " May 4, 2014 4.5 Pros Our 12-provider pediatric practice likes the fact the EHR is for pediatrics only. We have been with OP for nine years. The ability to tailor your EHR to pediatrics and teens clinically is truly amazing. The OP culture is committed to best practices and incredibly open to feedback. They are always innovative and working to stay current with all the regulatory changes that impact pediatric practices: Meaningful Use, e-prescribing, HIEs, etc. I have never seen a company invite so much feedback in the spirit of change! Their medical director hands out her personal email on the blog all the time! Cons There have been so many changes for all EHRs in the last several years that OP can struggle, like the rest of us, to keep up and have products ready when they think they will come out. That said, I think they have become much wiser about how long it will take to be truly ready and more fully beta test before upgrades are released. The Practice Management side is not as strong as the clinical side, but new releases are addressing these issues. Review Source SM Samuel M. Pre-Sales Engineer Mental Health Care Used the software for: 1-2 years ### "The seemless, intuitive solution for medical practitioners" August 15, 2018 4.0 I would highly recommend this to hospitals that handle large number of patients annually. Pros The software has a very friendly interface that enables quick entry of information of patients and other records. The software makes it easy to enter and retrieve health records of large number of patients quickly and easily. Cons Well, everything has its downside. There's just a small hitch in that it's abit slow on my computer. Am not sure of its just the speed of my machine or its the software. Review Source DH Dolly H. Office Manager Medical Practice Used the software for: 2+ years ### "OFFICE PRACTICUM and YOU" June 2, 2016 4.0 Pros I am very happy with the way questions are responded to. The politeness and help from the employees for hardware and software. Once you get into the swing of OP it does a lot of streamlining your work. Cons I would like the rejections on bills to be more clearly telling a story about what happened. Each rejection should be clearly stated in each claim. I would like to add on procedures to an existing bill when necessary. I would like to not have a hard time tracing back credits and applying credits to accounts Review Source SK Susan K. Medical Practice Used the software for: ### "The value of Office Practicum to a pediatrician" February 1, 2014 4.5 Pros Office Practicum thinks like a pediatrician. They understand that taking care of children is inherently different than taking care of adult patients and they focus on things like vaccines, growth charts, adolescent confidentiality, well visits - things that are at the core of what pediatricians do every day. In addition, the vendor has created a virtual community of pediatricians who use the product and collaborate with each other to make use of the software even more valuable. Cons It's not really the vendor's fault, but so many outside regulatory changes including Meaningful Use and ICD-10 have no real value to practicing pediatricians, especially since at least 50% of us don't qualify for any MU funding. Sometimes the need to keep up with external regulations has necessitated slower incorporation of functionality that pediatric users want included to push the envelope. Review Source SW Sarah W. Manager Medical Practice Used the software for: Less than 6 months ### "After a lot of research OP was our best choice!" October 26, 2016 5.0 Being a small (solo) pediatric clinic and doing many months of looking for the 'perfect' EMR, we are so happy to have found Office Practicum. We had 7 demos of other products as well as being told we were 'too small' of a practice for some of the large EMR's to sell to, we are very thankful to have found OP. The training and implementation was wonderful! We have now been on the cloud based system for 6 months and our transition has been fantastic. Our decision to change EMR systems was based on that our previous EMR was not keeping up with the current technologies, MU and immunization reporting. OP has been great with all of these! We also use their RCM component which has been invaluable for our practice. Pros Ease of use. Training and implementation. Robust system. RCM Review Source JR Jeanette R. Medical Practice Used the software for: ### "New Practice, New Software, Great combo!" May 29, 2014 4.5 Pros I respect that OP recognizes that the product is not a done deal upon delivery! The fact that OP is still in the mode of changing is both wonderful and at times frustrating. The fact that OP changes really is far more to our advantage than it is a problem. Allowing for physician/office feedback about their product and working to make the product better while combining all of the changing landscape of medical care is one the greatest advantages! Being pediatric-based is also awesome. Cons I would say that a faster turnaround to updates would be nice. The beta testing is needed so that all providers aren't having the same issue, but once the product is ready to roll out, it would be nice if it could be done to everyone at once instead of needing to get on a list. Review Source NR Natalie R. Practice Manager Medical Practice Used the software for: 1-2 years ### "Pediatric Based Bells and Whistles! " November 27, 2018 4.0 Super easy to train new Medical Receptionists and Nurses on this system. Pros I love that it is entirely built for the pediatric practice, which translates into fewer screens needing to be accessed before getting to a screen that is applicable to our population. Cons The internal messaging feature is weak but will soon be phased out from what I've been hearing when I inquire. Support hold times can be long but the people are always very helpful once you reach them. Review Source JB Janice B. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "OP review from a large practice view" April 24, 2015 4.5 Pros Pediatric focus. Has logic with how the pieces fit. Has a great deal of depth and ability. Many different ways to learn the new information. Must be willing to stretch one's abilities, think through where a path will take you, think in new ways. Cons The need to figure out how to make it work. It would be nice to have all the different trainers' tricks to make it better rather than just those of the person you were assigned. Review Source CW Corey W. Medical Practice Used the software for: ### "Office Practicum pediatric EHR software is a WINNER." October 30, 2014 5.0 Pros Unlike most medical EHR and billing software programs, Office Practicum is pediatric specific. It was designed by a pediatrician, and is solely 100% for pediatrics. The result is superior (and always appropriate) templates, great, beautiful growth charting, bright futures handouts build-in and developmental recommendations for specific patient visits. These plus many other characteristics that are so much more robust and appropriate for pediatricians. From sports physicals to vaccines for children, this software has it all, and it is all for pediatrics. Their customer service is superb, and the software itself is user-friendly. Cons The cost, pure and simple. But you get what you pay for, and this product is worth it! Review Source HS Henry S. Doctor Medical Practice Used the software for: 2+ years ### "OP Evaluation" April 29, 2015 4.0 Pros Software designed to meet my needs as a pediatrician and the commitment OP has to adapt its product to the changing demands of health care The leadership at OP are top notch individuals Cons Most frustrations results from times when OP is down Review Source BZ Beverly Z. CMA, Clinical Supervisor Medical Practice Used the software for: 2+ years ### "Clinical Supervisor, CMA" June 3, 2016 4.0 Pros This system has been very user friendly and easy for someone who is not a computer person to use. Cons I like the ease of looking up the immunizations for our patients and the information on the needed vaccines and the required spacing. Review Source SD Suzanne D. Doctor Medical Practice Used the software for: 2+ years ### "Office Practicum delivers" December 21, 2017 5.0 This overall is a great program. Pros This is a pediatric software. The designers have built-in designs that are tailored to meet the demands of many pediatric offices. As times and requirements from multiple agencies change, the designers are quick to meet these new challenges. It is easy to use. We have trained new doctors, nurses, front office with no problems. It also has ways to keep confidentiality matters under control. We are able to do everything that we need to do on the software. The designers are prompt to handle problems and prompt to respond to new requirements including requirements, it seems, from the state level for each of the states. We also use the program for billing purposes, and have had no problems with the billing end of things. You can have your own design features added easily and make your own templates for almost everything. Plus, making templates is very user-friendly Cons Some of the things we need to do on the software comes at an additional price. For example, if you want to be storing on the cloud or you want the software to send emails of upcoming appointments to patients. Sometimes there are a lot of clicks that seem could be decreased. Extra clicks is time consuming. There are other things that could improve workflow as well which would also improve time consumption. Review Source TH Tiffany H. Billing Manager Financial Services Used the software for: 2+ years ### "i really like using OP" June 2, 2016 4.0 Pros op is very functional, and user friendly, the vendor does need a bit of improvement on customer service with its wait time. Cons some glitches but they respond in a timely fashion Review Source Similar Products Featured ## Related categories [Patient Portal](https://www.capterra.com/patient-portal-software/)[Pediatric](https://www.capterra.com/pediatric-software/)[Patient Management](https://www.capterra.com/patient-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.