# Page 3 | iubenda Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is iubenda the right GDPR Compliance solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156938/iubenda/reviews

---

iubenda

4.7 (190)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of iubenda

## Showing most helpful reviews

Showing 51-75 of 190 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Business Development Coordinator  
Internet  
Used the software for: 6-12 months

### "Fantastic Solution"

December 17, 2018

5.0

Fantastic solution. iubenda has helped with our privacy settings with efficiency and ease.

Pros

Very easy to use. And support is super accessible & helpful.

Cons

No complaints! It's done everything I need and I've discovered more.

Review Source

Response from iubenda

December 28, 2018

Hello, Thank you for taking your time for leaving this feedback, it is very important for us. We are happy our service has been useful to you and we are constantly working in order to add new features and clauses. Be sure to subscribe to our newsletter in order to remain up to date with all our latest features and news.

Tamara B.  
Primary Teacher  
Internet  
Used the software for: 2+ years

### "A full-featured pruvacy & cookie policy solution"

November 18, 2018

5.0

Iubenda is an unbeatable companion to manage my client's privacy policies: they are small businesses or professionals and they don't have a legal office who writes down their policies. Iubenda offers a valid solution to be compliant with EU, CalOPPA and APP.

Pros

First of all, I'd like to mention the support: they always answer in a timely manner and their help is always effective. The software is the most complete tool to generate and maintain privacy and cookie policies and to gather cookie consent.

Cons

Managing cookie consent is a little more tricky, as you have to set up more features. I guess that the GDPR rules don't help, though...

Review Source

Response from iubenda

December 28, 2018

Hi Tamara, First of all, thank you for the great review, it's extremely appreciated! Since our aim is to help users in easily comply with the law, we are very happy that you liked our service and had a positive experience with our customer support. If you need help our support team is always at your disposal.

Simone Z.  
Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "An easy and realiable solution for privacy and GDPR "

July 29, 2020

5.0

My experience is very good, the software is very easy to use and complete, and the support is very good, they reply to my mail quickly.

Pros

The product is complete and easy to use and customize, accomplish to privacy and GDPR requirements for my customers was difficult and with Iubenda I can give theme a reliable solution.

Cons

The panel is easy to use, but some features are not so clear, it needs a bit of attention.

Reason for choosing iubenda

Iubenda has more features, it's more complete, and prices are clear.

Review Source

GM

Greta M.  
FORMATORE  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Indispensabile supporto per chi ha il sito"

January 4, 2023

5.0

Sono soddisfatta e continuerò gli abbonamenti

Pros

L'applicazione permette di attuare delle condizioni aggiornate manualmente

Cons

I continui reminder di aggiornamento, sarebbe utile che partissero in automatico gli aggiornamento

Reason for choosing iubenda

Il prezzo

Review Source

Marco C.  
Business Developer, Account Manager & Co-founder  
Internet  
Used the software for: 2+ years

### "Essential!"

October 30, 2018

5.0

Absolutely essential, I've been a super early adopter and it's the solution to a problem: the legal management of Privacy Policy and Cookie Policy. A must have.

Pros

Easy to use, easy to install, also for dummies. Fast and super useful!

Cons

Just one thing: the Consent Solution is, currently, hard to manage due to the fact that it requires development knowledge and doesn't have a dashboard to manage the consent certificates generated when users allow to navigate a website.

Review Source

Response from iubenda

December 28, 2018

Hello Marco, Thank you for taking your time for leaving this review, it is very appreciated. We are constantly working on new features for simplify the integration and the use of our solutions and the Consent Dashboard we launched last month is one example. If you have more questions or need support, please do not hesitate to contact us at info@iubenda.com or using the support chat you can find in every page of our website.

LG

Lisa G.  
Digital Strategist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Di facile gestione e installazione"

February 16, 2023

4.0

Pros

Permette di creare Privacy e Cookie Policy molto facilmente.

Cons

Banner poco personalizzabili nei font, nei colori e nelle dimensioni.

Review Source

Response from iubenda

February 22, 2023

Thank you for your review, Lisa. We are glad to hear that you found our service easy to use. Regarding the banner, we understand that our default banner may not fully meet your customization preferences. However, we want to assure you that our banner is fully customizable through the Privacy Controls and Cookie Solution Configurator on the website. It allows you to adjust the fonts, colors, and dimensions of the banner but also add custom CSS. We apologize for any confusion that may have arisen regarding the level of customization available and would like to thank you for bringing this to our attention. If you need any assistance or have any further questions, our customer support team is always available to help you via email at info@iubenda.com or via the live chat on our website Thank you again for your valuable feedback and for choosing iubenda.

DM

Davide M.  
Commerciante  
Apparel & Fashion  
Used the software for: 2+ years

### "il numero uno per le suluzione cookie & privacy policy"

December 4, 2021

5.0

Pros

Semplice da usare, ti garantisce di essere in conformità con la legge per chi ha sito web. Si aggiorna automaticamente al variare delle leggi in vigore. Supporto tecnico ottimo e anche in lingua italiana.

Cons

non ho suggerimenti per ora, funziona tutto bene.

Review Source

emiliano G.  
Senior programmer analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Mettersi in regola con il GDPR in modo semplice"

November 4, 2022

4.0

Soddisfatto

Pros

La possibilità di personalizzazione e la creazione in automatico della privacy policy

Cons

La personalizzazione della style sheet non è completa ed a volte possibile solo con interventi inline

Review Source

GF

Gabriella F.  
Marketers  
Marketing and Advertising  
Used the software for: 2+ years

### "Adempiere al GDPR non è mai stato così facile"

March 4, 2023

5.0

Mi sono trovata bene, soprattutto anche con il programma referral. È facile anche l’acquisto delle licenze.

Pros

Hk usato iubenda per adiempiere al GDPR sui siti web, sia e-commerce che non.È molto utile perchè è sempre aggiornato e ha tantissime guide che ti aiutano nell’integrazione sui siti. È facile da usare e molto intuitivo e per ogni licenza che acquisti ti invia email per assicurarsi che tu sia in regola.

Cons

L’assistenza è molto lenta nel risponderti

Review Source

FC

Filippo C.  
Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Excellent service"

June 5, 2019

5.0

I became a customer and I recommend it to my clients because the reliability of the service is high. For over two years I have relied on Iubenda so I no longer have to worry about these legal aspects of a website.

Pros

completeness, effectiveness, safety are crucial aspects for any activity on the web

Cons

customer service is really efficient so, for every question, I always have the answer

Review Source

VR

Verified Reviewer  
Inbound Marketing Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Good solution for SMBs to manage their GDPR needs"

February 4, 2019

4.0

I've been a customer from 2015 and so far iubenda has given me an entry level solution to manage the privacy and cookies policies for my clients.

Pros

Comprehensive set of tools, available in different languages, Wordpress plugin.

Cons

Maybe not suitable for complex solutions, could be pricey for websites with high traffic.

Review Source

Stephen P.  
Director  
Graphic Design  
Used the software for: 1-2 years

### "GDPR made easy"

March 5, 2020

5.0

GDPR is tedious; I'm a web designer but suddenly I'm supposed to be a lawyer too. Iubenda takes that problem away and gives me peace of mind.

Pros

It's easy to set up and can be implemented on a Wordpress site with a simple plugin.

Cons

I prefer to pay per site, and Iubenda is 'one size fits all'. Whether it's a simple one page site or a complex multi page site, the price is the same. More flexible pricing would be good or, better still, more availability of the free version for small projects.

Review Source

PB

Piergiorgio B.  
e-Commerce Manager  
Consumer Electronics  
Used the software for: 2+ years

### "Facilità d'uso e consigli personalizzati alle proprie esigenze"

May 18, 2022

5.0

Lo utilizzo da diversi anni e ringrazio il servizio clienti per la sua competenza nel risolvere in tempi brevi problematiche specifiche al mio caso. Non mi hanno rimandato ad un call center o a delle Faq

Pros

La facilità d'uso e di comprensione oltre al layout grafico

Cons

Non ci sono aspetti negativi anche se ho esigenze abbastanza semplici e standardizzate

Review Source

Ludovico G.  
Lead Developer  
Information Technology and Services  
Used the software for: I used a free trial

### "A complete solution for Cookie Policy and GDPR"

June 26, 2020

5.0

Pros

It is an easy to implement/complete solution for the Cookie Law and GDPR, offering a IAB-compliant CMP solution, a need for medium/big editors. It offers several plugins for the most common CMS to automate the integration process. I needed a customized installation, and the support team helped me a lot.

Cons

I really wanted a complete reference of the javascript API: I spent some time trying to find all the technical details in the docs, while I usually read just the reference to understand every possibility offered by the software.

Review Source

FF

Federico F.  
Web Master  
Sports  
Used the software for: 1-2 years

### "Iubenda one of the best GDPR compliance tools kit"

August 24, 2020

5.0

I tried other competitor similare software to be compliance with GDPR. After 2 year I consolidated all the different GDPR tool to Iubenda, becasue they have the most complete 360 degrees soution

Pros

The ease of use of the software and the huge number of functionality.

Cons

The Consent Solution + Internal Privacy Management price is high and is not progressive based on the traffic

Review Source

MT

Mino T.  
Web master  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Iubenda Licence Pro"

April 21, 2019

5.0

I had known Iubenda for a long time, but all of its infrastructure was decidedly improved, especially the clarity of the procedures.

Pros

Product that responds correctly to our needs. Clarity for its use and installation Clarity of the license conditions Great customer focus and opportunities to learn how to use it Excellent relationship between quality and price

Cons

Improved account management procedure, but otherwise I have not found any defect or problem at the moment.

Review Source

GM

Giorgio M.  
Libero Professionista  
Graphic Design  
Used the software for: 2+ years

### "Servizio eccellente e aggiornato"

September 5, 2020

4.0

Pros

Funzionalità di aggiungere ed adeguare la Privacy Policy ad un sito molto veloce con garanzia di avere in sicurezza il proprio sito visto il continuo aggiornamento in merito alle normative sulla Privacy.

Cons

Si aspetta molto per ricevere assistenza.

Review Source

Nathaniel C.  
Co-Founder, Consultant & Content Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Quick and easy compliant webforms and cookie policy creation."

December 9, 2019

4.0

Was good while it lasted, but had to replace eventually. Maybe would use again on a quick build ecommerce site.

Pros

Was easy to build forms and cookie policies using templates and wizard. Many shortcodes and intergration for form building. A good choice of styling options and abilty to use via imbed, or plug-in.

Cons

I would say for the most part, that the solution is expensive in comparison to other services offering fully compliant web forms and/or policies. If you know a thing or two about HTML/CSS, the styling and embed does not really matter all that much.

Review Source

PA

Paolo A.  
Graphic  
Publishing  
Used the software for: Less than 6 months

### "IUBENDA software"

November 30, 2022

5.0

Pros

Very detailed product and attentive to the law

Cons

Little flexibility in certain aspects that highlight the profit value of the service

Review Source

SD

Stefano D.  
Owner  
Internet  
Used the software for: Less than 6 months

### "Supporto clienti di notevole efficienza"

March 27, 2020

4.0

Dopo le prime difficoltà iniziali, grazie al supporto clienti abbiamo compreso l'uso del software che ora stiamo implementando su tutti i siti dei nostri clienti.

Pros

La gestione della dashboard, efficace e semplice da gestire, ben fornita di informazioni chiare atte a comprendere quello che serve.

Cons

Qualche difficoltà di implementazione per i casi più complessi con l'uso di cookie di terze parti, ma ben risolto insieme al supporto clienti

Alternatives considered

[Quantcast](https://www.capterra.com/p/141438/Quantcast/)

Reason for choosing iubenda

Sono gli unici che hanno risposto immediatamente alle domande pre-vendita, con una assistenza diretta immediata anche con il supporto tecnico che ha risposto alle nostre prime domande.

Review Source

PD

Paolo D.  
Grafico pubblicitario  
Graphic Design  
Used the software for: 2+ years

### "Professionali, efficaci, esaustivi."

January 26, 2022

5.0

Quando li chiami in causa per un aiuto customizzato sono esemplari e disponibili nel venirti incontro. Servizio n°1 in Italia nel suo genere.

Pros

Pratico e di facile installazione/aggiornamento.

Cons

Non ho trovato nulla di rilevante che cambierei.

Review Source

MS

Michele S.  
Web developer and CEO at The Brain Market in Rome  
Internet  
Used the software for: 2+ years

### "Great service! Great support! We could hope in more options and layouts!"

August 30, 2019

5.0

With Iubenda we make the client safe about privacy and Cookie management and policy

Pros

Easy to use and really friendly interface

Cons

not as much options to configure the service for any web project. It look the same on every project

Review Source

VR

Verified Reviewer  
Counselor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Buon servizio"

July 12, 2020

4.0

Pros

Offre un buon servizio per gestire la privacy nel sito in modo praticamente automatico. Mi piace che è intuitiva e non c'è molto da fare o impostare. Buon servizio assistenza cortese e rapido

Cons

Si potrebbero chiarire meglio alcuni passaggi e il significato di alcune o operazioni anche in lingua italiana

Review Source

GG

Guido G.  
imprenditore  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "un disastro da tutti i fronti"

October 7, 2021

1.0

pessima vedi i motivi che ho descritto qui sopra

Pros

cosa non mi e' piaciuto vorrai dire! di bello qui non c'è nulla.

Cons

assistenza clienti meno di zero. -1000000 scrivi in chat non ti risponde nessuno. in alto ti dicono che ti rispondo entro 7 minuti ma non e' vero sono piu' di 30 minuti che aspetto una risposta ma nessuno si e' degnato di rispondere ancora. non sai se quando acquisti quando ti verranno addebitati gli ordini per compilare la privacy nn essendo un avvocato e vuoi un aiuto per la compilazione, nessuno ti risponde e ti lasciano d'avanti allo schermo pieno di cose incomprensibili e cosi l'unica cosa che riesci a fare clicchi qualche pulsante a caso creando un documento importante sensa sapere cosa stai creando . provi a chiedere un' aiuto vedi i risultati.

Reason for choosing iubenda

me l'hanno consigliato

Review Source

Stefania V.  
Web design  
Design  
Used the software for: Less than 6 months

### "Un valido alleato per i tuoi siti italiani"

February 27, 2023

5.0

Pros

Iubenda garantisce la gestione dei cookie sul tuo sito, è comodo pratico ed intuitivo, ti segue passo passo nella creazione del pop-up su misura per il tuo sito

Cons

sarebbe molto carino se fosse possibile personalizzare la grafica dell'anteprima pop-up per renderlo in linea con la grafica del sito

Review Source

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Talk to a Capterra advisor for free and get results within 15 minutes.