# Unified Practice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Unified Practice the right Electronic Medical Records solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156942/Unified-Practice/reviews --- Unified Practice 4.5 (14) [View alternatives](https://www.capterra.com/p/156942/Unified-Practice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Unified Practice Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle G. Acupuncturist Alternative Medicine Used the software for: 1-2 years ### "Integrated EHR with tons of features and crazy good customer service" January 21, 2021 5.0 Great experience, repeatedly. I find UP easy to use and practical. As I said, amazing customer service. If you can't figure something out, like how to configure your online schedule, for example, they will jump on a Zoom call with you and actually walk you through it. Pros I love the Unified Practice combines an online schedule with an EHR, which means that new patients who schedule are automatically added as patients and sent new patient paperwork. It also integrates with email provider, Constant Contact, and is HIPAA compliant with this integration, so it's easy and secure to move patient emails into Constant Contact and send marketing emails. Lastly, their customer service always blows me away. Inside the software you can chat almost immediately with the helpdesk (a real person). They usually answer within an hour if not sooner, and they check in on you to see if implementing their suggestion was helpful. Cons The only suggestion I'd make is to add a "Waitlist" feature. I'd love a way for potential patients to share their information with me (email, etc.) even if I don't have availability for new patients in the moment. Then when an appointment time opens up, I could give them a call and see if they're available to come in. Hint hint! Reason for choosing Unified Practice Unified Practice was less expensive for mostly the same features. Jane App offers a waitlist feature but I didn't feel it was worth the increased price (for me, at least). Overall, UP has quite a few integrations that really impressed me, including integrating with Constant Contact and FullScript, that really tipped the balance in their favor. Review Source Response from Unified Practice February 19, 2021 Thanks for the review! We will look into the waitlist feature for our roadmap! JL Jessica L. Physician Alternative Medicine Used the software for: 2+ years ### "Solo Doc EHR" December 3, 2024 4.0 I used Unified Practice for my chiropractic and acupuncture clinic for 3 years as a solo practitioner. Pros I loved the ability to thoroughly chart acupuncture visits, the diagrams for point selections, and TCM diagnosis intake forms. Cons No way to import EOBs after they were received from insurance companies. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Unified Practice Price was my main factor so long as I could chart and remain compliant with HIPAA. Switched from [SilkOne Cloud Chiropractic EHR](https://www.capterra.com/p/136083/SilkOne-EHR/) I needed a less expensive option when moving from an associate position to owning my own practice. Review Source SL Sophia L. Acupuncturist Alternative Medicine Used the software for: Less than 6 months ### "You may want to subscribe Unified Practice to get HBP" June 29, 2025 1.0 I will definitely let everyone knows the secret to make more money if they get pay by hours :) Please subscribe United Practice NOW! Pros Prefect platform, if you subscribe you will have a turtle speed of platform to support scheduling and making notes. It takes forever to open patients files! You can have lots of time waiting for loading, and have a cup of coffee. Workload decrease! Lovely :) Cons This platform always making me clocking out later, waiting for loading, waiting for cannot login. Cannot duplicate patient major medical history, so I have to copy past all the time. Less family time if you do not wish to spend too much time with family. Lovely! Switched from [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Jane](https://www.capterra.com/p/230191/Jane/) Change working location. I suggest them switch to Jane, and they will do. Review Source GG Grace G. Acupuncturist and Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Unified Practice is too convenient to not use" January 21, 2022 5.0 Customer service is very responsive and helpful. Software does what I need it to do. I have a centralized software that does many things well and much more affordably than I think would be the case if I shopped around (e.g. credit card processor is very cheap and integrated so it automatically reconciles with your clients' charts, saves me time and money). Pros I love that UP has everything I need. It truly is a fully unified software. HIPAA-compliant charting and client communication, charting, scheduling, billing... I had a website developer try to convince me to let him do some sort of integrated scheduling besides UP on my website and I was like, "absolutely not, UP has that covered." I'm like a walking UP advertisement, I cannot be convinced to switch it up. Cons UP was hard to learn how to use at first, and actually there are a lot of features I don't use or don't find helpful. I practice in a very unique way (Worsley 5E acupuncture, Japanese palpation-based acupuncture, Classical acupuncture, and a little TCM informing them all) so I don't use many of the diagnostic tools as they're built. But I'm able to manually write in everything the way I want to and being able to upload and write on my own templates has made it all possible. I wish there was an easier way to view the chart history at a glace for a single client to show me what treatments I've already done. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Unified Practice Mindbody was meant for a HUGE practice, which I wasn't planning to have, and it didn't have EHR. It was incredibly expensive. UP also had a fresh out of school discount which I took advantage of my first year in business! Review Source Response from Unified Practice January 24, 2022 Thanks for the feedback and the review Grace! We have lots of plans for more flexibility in the system that sound like they would benefit you! MT Michael T. LAc Health, Wellness and Fitness Used the software for: 6-12 months ### "Nickel and Dime software " January 18, 2022 5.0 It was ok. I felt as if I was nickeled and dined for every feature, text message etc Pros Ease of use, navigation, insurance billing once set up Cons I didn’t like that it was chart on a iPad to get the cool features Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Unified Practice I didn’t do my homework otherwise I would have started with Jane. UP billed me another month of text messaging just because after I switched to Jane, I needed to download files for 1 day and I was charged for a whole month. Review Source Response from Unified Practice January 19, 2022 Hi Michael, Thank you for the review. We only charge for SMS usage, meaning you were only charged for the reminders that you sent to your patients. We bill the month after usage. Texts you sent before you switched systems may have been charged after you left. Our pricing tiers are lower than Jane's and part of the reason is to allow our users more flexibility to choose the add-ons they want, rather than pay a premium subscription price to have add-ons they won't use. We strive to be the best charting experience to provide the best patient care. Thank you for giving us a chance and we hope your new software meets your needs! DA David A. Acupuncturist Health, Wellness and Fitness Used the software for: 1-2 years ### "Good acupuncture software " January 18, 2022 5.0 Its easy for the front desk to schedule patients and allows me to be organized and avoid double booking Pros I like that is specific to acupuncturists, and the learning curve is relatively small Cons Sometimes the fields are a little boxy and forces me to type a lot to clarify my notes Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Unified Practice I started at an office that uses UnifiedPractice so I decided to stay in the same “ecosystem” Review Source Response from Unified Practice January 19, 2022 Hi David, Thank you for the feedback and the review! DH Damita H. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Too bulky" October 30, 2019 3.0 Pros It utilized an app and the customer service was good. Cons Too bulky and not very user friendly. I used it for my previous clinic (Three Treasures Holistic Care) and I didn't want to use it for my new clinic. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Unified Practice I was told I could use it for both counseling and acupuncture. I discovered it was too bulky and not user friendly for either. Review Source Response from Unified Practice November 5, 2019 Hi Damita, Thank you for the review! Were there specific features that you felt were too bulky? We're always updating and streamlining our software and would love some more detail from you! DL Dylan L. Acupuncturist Alternative Medicine Used the software for: 6-12 months ### "Take your practice to the next level " July 12, 2025 5.0 Very good was reasonable for the price and got the upgraded version so the customer support was very good. Pros Was simple to use and made it easy with the tools that are available to chart and take very thorough notes. Cons Limitations with scheduling on the way that you have to go in and type in the date instead of clicking on a calendar. Review Source jG jessica G. acupuncturist Health, Wellness and Fitness Used the software for: 1-2 years ### "Out standing Service, Great product! I'm so glad Unified practice exists. " October 11, 2018 5.0 I am blown away in the best way possible. I am an acupuncturist through and through. Over the years I have been perfecting my acupuncture craft and ignoring the business side of running a business. I am finally fed up with being disorganized- not knowing where money is coming in and going out, taking extra time to follow up with patients, being in touch with billing company, calling insurance companies on behalf of patients.... and on and on! I am literally so fed up with it that i sent my two babies( who are both under the age of two) away to my mothers house so i could sit down and research and get everything organized. After all the work i have been doing i finally called Unified practice to sort out some of my dislikes with their program. Turns out i have been wasting my time hating technology and being afraid to call them and get everything organized because THEY MAKE IT SO SIMPLE. CSR personally talked to me and explained every detail to every question i had. I left that conversation feeling organized and like all my business needs are going to be met in one place so that i can seamlessly, effortlessly and safely take care of my patients and my business. After this conversation not only am i going to continue using their program, but i am going to upgrade it so that i can have ease of billing (in partnership with acuclaims), on top of that i will now do my POS, inventory, charting, constant contacts, follow up emails and scheduling through them as well. Pros \-scheduling and adding new patients quickly on my i phone app. -the precision to which i can calculate how i treat my patients and the time it takes to treat my patients depending on the service i am providing - the ability to list all my clinic services - the ease of linking the scheduling system to my website the ease my patients have when visiting my website to book themselves an appointment (its so easy that i rarely have to book patients myself anymore!) - the software is easily shared between my colleague and I - the fluidity of going from one step to the next when setting up the program for my business - the charting notes! no more paper! - all the specific acupuncture related information that helps make charting easy and comprehensive - and finally the fact that there are occasionally things that come up in business that i wish UP had available in their EHR. And when i call to ask them about it they are literally working on it and usually unveil it with in the next day to week. Like any business sometimes you don't know EVERYTHING you need until you get going. And when they find that their EHR program can be improved/enhanced they are on top of making it happen. It takes a crazy amount of work to add improvements, and not only do they do that they make it easy enough for a toddler to use... a toddler or an acupuncturist ;) Cons not really a con. Occasionally I come across things that i wish the program offered and whenever i call to ask them about it this brilliant but small and growing business is already working hard on making it happen for all their acupuncture users so that we can have a comprehensive seamless program that takes care of ALL the business needs we need to have a successful organized and HIPPA compliant business. Review Source Response from Unified Practice February 19, 2021 So glad to hear how our system has helped, Jessica! KK Karina K. Owner Alternative Medicine Used the software for: 2+ years ### "All under one roof " January 13, 2022 5.0 I signed on when they were fairly new and watched them evolve to include new features. The customer support has always been responsive and generally helpful. Unfortunately they no longer take tickets or schedule support calls so I have to leave a message and hope for a call back. Generally I’ve experienced them grow with their platform to meet industry needs, there are a few essentials they have yet to develop. Pros Everything is here! Customer support is generally good. Very infrequent glitches. Continuously evolving to meet industry needs. Cons I’d like to see additional features and simplification and improvement to certain existing features. I tried but have never used the billing feature because everything about it is overcomplicated, for example. The calendar and online scheduling could be improved, as could the internal navigation. Reason for choosing Unified Practice Better features for what I needed Review Source Response from Unified Practice January 14, 2022 Hi Karina, Thank you for the review and the feedback! Our support team is available in the app (we have a "support" and "?" button that open up a form to submit a ticket, via email ticketing (support@unifiedpractice.com) and on the phone (866) 525.5650. Our team is available Mon-Fri 9am - 8pm ET. Please reach out anytime you need us, we are here to help! MC Michael C. Licensed Acupuncturist Health, Wellness and Fitness Used the software for: 2+ years ### "TCM - Centric approach to EHR" January 13, 2022 5.0 It has made working as a VA community provider simple and effective with the ability to upload or fax the patient EHR to the VA. Pros Patient charting and scheduling is simple to use. Cons The latest roll out of the calendar and scheduling is not completely user friendly, so it will take time to use. I also didn't how I had to hunt to block my calendar. Review Source Response from Unified Practice January 14, 2022 Thanks for the review, Michael! We love hearing how our system helps your clinic. We have future improvements planned for the calendar as well. KI Kelly I. Billing and Compliance Manager Hospital & Health Care Used the software for: 2+ years ### "Thank you" January 13, 2022 5.0 The customer service is impeccable. The continued updates are usually very helpful. Pros It is a very easy to learn, easy to use software. It has been very helpful to switching over to electronic paperwork etc. Cons Certain features that get updated without being told, and then having to go back and figure out how to change it on our end to work for us. Review Source Response from Unified Practice January 14, 2022 Thanks for the review and the feedback Kelly! We are making improvements for our release processes and appreciate your insights. AW Alisa W. Acupuncturist Alternative Medicine Used the software for: 1-2 years ### "Overall very happy." January 19, 2022 5.0 Pros Learning how to use unified practice was simple and didn't take me long to understand. My patients comment about how easy it is for them to make appointments and fill out their paper work. When I've needed help from customer support it has always been positive. My issues were resolved very quickly. Cons I havent had much issues to comment in this section. I don't do insurance so I'm not using the software to it full capacity. Maybe if I was I'd have something to complain about. Review Source Response from Unified Practice January 20, 2022 Thanks for the review Alisa! We're thrilled to hear how you've enjoyed using the software! NC Nancy C. Acupuncturist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love United Practice" July 7, 2018 5.0 It saves me time for charting and looks very professional EHR Pros This EHR is very user-friendly. It incorporates from patient's booking to herbal/pharmacy inventories. Love it. Customer support is awesome !!! Nice team. Cons I am very satisfied with this software. If I really need to say a "con" and if I need to improve, the timer (Icon: spinning circle) should be faster when browsing - it is actually a very minor issue. Review Source Response from Unified Practice February 19, 2021 Thanks for the kind words, Nancy! We've made improvements to our servers to increase load times as well as adding new features! 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