--- title: "Celonis Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Celonis Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more." source_url: "https://www.capterra.com/p/156958/Celonis/" page_type: "product" language: "en" --- # Celonis Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Celonis ## What is Celonis? Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. ## What is Celonis used for? [Business Process Management](https://www.capterra.com/business-process-management-software/)[Predictive Analytics](https://www.capterra.com/predictive-analytics-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €0.01 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Celonis?[Manage this product listing](https://www.g2.com/products/celonis/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Celonis 4.6 (5) VS. [### Zapier](https://www.capterra.com/p/130182/Zapier/) [4.7 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/) Starting Price €0.01 Per Feature Starting Price $29.99 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.3 (3,038) Value For Money 4.8 (4) Value For Money 4.3 (2,347) Customer Service 4.2 (5) Customer Service 4.3 (2,006) ## Celonis alternatives [Visio](https://www.capterra.com/p/201133/Visio/) [4.5 (3,284)](https://www.capterra.com/p/201133/Visio/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201133/Visio/) [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) [4.5 (2,264)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146136/Lucidchart/) Highest Rated [Albato](https://www.capterra.com/p/228273/Albato/) [4.8 (406)](https://www.capterra.com/p/228273/Albato/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228273/Albato/) [process.science](https://www.capterra.com/p/211712/process-science/) [4.8 (106)](https://www.capterra.com/p/211712/process-science/reviews/) Starting price $4.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211712/process-science/) [View all alternatives](https://www.capterra.com/p/156958/Celonis/alternatives/) ## FAQs about Celonis Overview ### What company size and specific industries is Celonis built for? Celonis is designed for global organizations of all sizes across every industry and department. Its process-change solutions apply to any business that depends on repeatable workflows, including enterprises and large multi-division companies operating in manufacturing, services, finance, healthcare, retail, and other sectors. Features and Usability ### What are the key features of Celonis? Celonis offers process modeling and designing, business process control, and process change tracking for managing and analyzing workflows. It also includes benchmarking, reporting and analytics, collaboration tools, and an API for connecting process data with other systems. Getting Started and Support ### What training and onboarding options does Celonis offer? Celonis provides live online sessions and webinars to help teams get started. Live online sessions support guided instruction with an instructor, while webinars offer scheduled presentations and product overviews for learning key features and setup steps. Getting Started and Support ### What customer support options does Celonis offer? Celonis provides chat support for customer questions and issues. With no reviewer feedback available on support experiences, no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,582 Business Process Management reviews Capterra data shows that buyers of Business Intelligence software rank the following features as their top priorities: - **Dashboard Creation** (**55%** of reviewers rated this feature as critical) - **Multiple Data Sources** (**60%**) - **Reporting/Analytics** (**53%**) Celonis includes **Reporting/Analytics**. However, it does not include **Dashboard Creation** or **Multiple Data Sources**. Its **Reporting/Analytics** capabilities help businesses track performance, review trends, and turn operational data into clearer decisions, providing teams with the insight needed to monitor results and improve planning over time. Reporting/Analytics 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Business Process Control 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Define and maintain business rules that determine workflow capabilities and criteria Collaboration Tools 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Process Modeling & Designing 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements API Application programming interface that allows for integration with other systems/databases Benchmarking Compare key metrics for the business against prominent players in the industry Celonis 7 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 4.8 (4) Free Trial Free Version Basic €0.01 Per Feature, Value for money 4.8 (4) 4.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DD Daniel D. AE Information Technology and Services ### "Great Business Process Management tool, that needs some set up time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 6, 2025 Pros It really shows quickly where value add along a process can be achieved Cons it takes some time and experience to fully unleash its value. Because processes need to be depicted in the software in the right way Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Leszek B. Technical Service Manager Telecommunications ### "Celonis deployed at Telco" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 18, 2024 Pros Very user friendly. Great visualisation functionalities. Cons Cost and dificulties to get the support for the technical issues (due to the size of the company when it was growing from small start-up, it improved overtime) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Amrit Kumar D. Business Analyst Information Technology and Services ### "Helps me achieve operational efficiency in IT consulting" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 4, 2023 Celonis is instrumental in solving complex process-related challenges by providing comprehensive insights through Process Mining. This benefits me as a Business Analyst by enabling a profound understanding of IT processes, facilitating data-driven optimizations, and ultimately enhancing operational efficiency at Indus Net Technologies. It streamlines workflows, identifies bottlenecks, and ensures a more streamlined and effective approach to IT consulting. Pros What I like best about Celonis is it's unparalleled ability to provide deep insights into our IT processes, empowering us to optimize workflows and enhance overall efficiency. Cons Occasional complexity in setting up customized analyses can be a bit challenging. A more intuitive configuration would be beneficial for users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sima S. Marketing Manager Health, Wellness and Fitness ### "Innovatives Process Mining Tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 27, 2023 Insgesamt auch für Anfänger ein stabiles Tool für Process Mining - mit Eigeninitiative lässt sich die Steuerung innerhalb von wenigen Wochen selbst erlernen. Pros \- Einfache Steuerung - Internes & kostenfreies Training - Stabile Visualisierungsmöglichkeiten - Korrekte Datenverarbeitung bei Exporten Cons \- Viele Bugs - Unbekannte Fehlermeldungen, die Zeit fressen Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Unternehmensberater Management Consulting ### "Celonis schafft Transparenz über alle Prozesse" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2023 Celonis verschaffen einen 360-Grad-Blick auf Geschäftsprozesse! Pros Echtzeit Analysen Mit Celonis lassen sich Ineffizienzen beseitigt Cons Die Software von Celonis ist rechnet sich nur für Große Unternehmen Reasons for choosing Celonis Beste Lösung und Marktführer Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.