--- title: "Celonis Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Celonis Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more." source_url: "https://www.capterra.com/p/156958/Celonis/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Celonis Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Celonis ## What is Celonis? Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. ## What is Celonis used for? [Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Accounts Payable](https://www.capterra.com/accounts-payable-software/)[Accounts Receivable](https://www.capterra.com/accounts-receivable-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €0.01 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Celonis?[Manage this product listing](https://www.g2.com/products/celonis/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Celonis 4.6 (5) VS. [4.6 (86)](https://www.capterra.com/p/148729/Workato/reviews/) Starting Price €0.01 Per Feature Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.4 (3,263) Value For Money 4.8 (4) Value For Money 4.3 (2,359) Customer Service 4.2 (5) Customer Service 4.6 (2,134) ## Celonis alternatives [Visio](https://www.capterra.com/p/201133/Visio/) [4.5 (3,284)](https://www.capterra.com/p/201133/Visio/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201133/Visio/) [SAP Signavio](https://www.capterra.com/p/137139/Signavio/) [4.5 (27)](https://www.capterra.com/p/137139/Signavio/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137139/Signavio/) Highest Rated [Miro](https://www.capterra.com/p/128955/Miro/) [4.7 (1,709)](https://www.capterra.com/p/128955/Miro/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/128955/Miro/) [HighQ](https://www.capterra.com/p/229898/HighQ-Dataroom/) [4.4 (79)](https://www.capterra.com/p/229898/HighQ-Dataroom/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/229898/HighQ-Dataroom/) [View all alternatives](https://www.capterra.com/p/156958/Celonis/alternatives/) ## FAQs about Celonis Overview ### What company size and specific industries is Celonis built for? Celonis is designed for all global organizations, regardless of company size, and it is suitable across every department. Because its solutions focus on process change, it can be used in any industry where business operations depend on repeatable workflows and process improvement. Features and Usability ### What are the key features of Celonis? Celonis offers API access, benchmarking, business process control, and collaboration tools for managing process work. It also includes process change tracking, process modeling and designing, and reporting and analytics features for mapping workflows, comparing performance, monitoring changes, and generating process insights. Getting Started and Support ### What training and onboarding options does Celonis offer? Celonis provides live online training and webinars to help teams get started. Live online sessions support guided instruction with an instructor, while webinars offer scheduled presentations and demonstrations that users can attend remotely for product learning and setup guidance. Getting Started and Support ### What customer support options does Celonis offer? Celonis provides chat support for customer questions and issue resolution. No reviewer feedback about support experience is available here, so support quality, response times, and helpfulness cannot be assessed from the supplied data. ## Features AI summary Based on 2,582 Business Intelligence reviews Capterra data shows that buyers of Business Intelligence software rank the following features as their top priorities: - **Dashboard Creation** (**55%** of reviewers rated this feature as critical) - **Multiple Data Sources** (**60%**) - **Reporting/Analytics** (**53%**) Celonis includes **Reporting/Analytics**. However, it does not include **Dashboard Creation** or **Multiple Data Sources**. Its **Reporting/Analytics** capabilities help businesses track performance, review trends, and turn operational data into clearer decisions, providing teams with the insight needed to monitor results and improve planning over time. Reporting/Analytics 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Collaboration Tools 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together API Application programming interface that allows for integration with other systems/databases Benchmarking Compare key metrics for the business against prominent players in the industry Celonis 4 features Application programming interface that allows for integration with other systems/databases Compare key metrics for the business against prominent players in the industry Provides a channel for team members to share AI models, media files, communicate, and work together View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 4.8 (4) Free Trial Free Version Basic €0.01 Per Feature, Value for money 4.8 (4) 4.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Head Property Risk and Analytics Used the software for: Less than 1 year 5.0 November 8, 2026 AI summary based on a full review This tool provides clear insights into process inefficiencies, leading to significant improvements in customer and colleague experiences. However, the implementation can be challenging and costly. Log in to unlock the full review, detailed ratings, and pros & cons Daniel D. AE Used the software for: Less than 1 year ### "Great Business Process Management tool, that needs some set up time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2025 Pros It really shows quickly where value add along a process can be achieved Cons it takes some time and experience to fully unleash its value. Because processes need to be depicted in the software in the right way UN Unternehmensberater Unternehmensberater Used the software for: 3-5 years ### "Celonis schafft Transparenz über alle Prozesse" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 Celonis verschaffen einen 360-Grad-Blick auf Geschäftsprozesse! Pros Echtzeit Analysen Mit Celonis lassen sich Ineffizienzen beseitigt Cons Die Software von Celonis ist rechnet sich nur für Große Unternehmen Amrit Kumar D. Business Analyst Used the software for: I used a free trial ### "Helps me achieve operational efficiency in IT consulting" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 14, 2023 Celonis is instrumental in solving complex process-related challenges by providing comprehensive insights through Process Mining. This benefits me as a Business Analyst by enabling a profound understanding of IT processes, facilitating data-driven optimizations, and ultimately enhancing operational efficiency at Indus Net Technologies. It streamlines workflows, identifies bottlenecks, and ensures a more streamlined and effective approach to IT consulting. Pros What I like best about Celonis is it's unparalleled ability to provide deep insights into our IT processes, empowering us to optimize workflows and enhance overall efficiency. Cons Occasional complexity in setting up customized analyses can be a bit challenging. A more intuitive configuration would be beneficial for users. TS Technical Service Manager Technical Service Manager Used the software for: 3-5 years ### "Celonis deployed at Telco" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 19, 2024 Pros Very user friendly. Great visualisation functionalities. Cons Cost and dificulties to get the support for the technical issues (due to the size of the company when it was growing from small start-up, it improved overtime) MM Marketing Manager Marketing Manager Used the software for: 1-3 years ### "Innovatives Process Mining Tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 30, 2023 Insgesamt auch für Anfänger ein stabiles Tool für Process Mining - mit Eigeninitiative lässt sich die Steuerung innerhalb von wenigen Wochen selbst erlernen. Pros \- Einfache Steuerung - Internes & kostenfreies Training - Stabile Visualisierungsmöglichkeiten - Korrekte Datenverarbeitung bei Exporten Cons \- Viele Bugs - Unbekannte Fehlermeldungen, die Zeit fressen ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.