Caag Software

HQ Rental Software

5 / 5 22 reviews

Who Uses This Software?

HQ Rental Software is ideal for any type of vehicle rental.


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.99/month
  • Pricing Details
    See our website for our different pricing packages.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Caag Software
  • hqrentalsoftware.com
  • Founded 2012
  • Netherlands Antilles

About HQ Rental Software

HQ is the Online Headquarters for your rental business. We help you steer your business to the next level! HQ includes an online reservation plugin that will be installed on your website. Our user-friendly system allows you to manage your vehicles, rates, add-ons and maintenance. It also includes customer relationship management and a portal for third-party sales agents.


HQ Rental Software Features

  • Billing & Invoicing
  • Fines Management
  • Fleet Management
  • Quotes / Estimates
  • Rate Tables
  • Reservations Management
  • Split Billing
  • Vehicle Tracking

HQ Rental Software Reviews Recently Reviewed!


HQ is the real deal! The system is extremely flexible and the HQ support staff is amazing!

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We offer short term and long term car rentals so a lot of the software solutions that we were comparing did not include all the features that we needed. With HQ we can easily manage both. One of the most important features for long term rentals are the payment schedules. Now that we have this up and running it's going to save us so much time and headaches down the road. We also really like the fact that our customers can sign for the Rental Agreement on a tablet device and then we send a copy by email, so we've stopped printing!

Cons: The number of settings was a little overwhelming at first but once you get the hang of it and the system is configured you understand how much power there is in the settings.

Overall: HQ has automated and standardized so many of our daily tasks. As the company owner it is now much easier for me to delegate tasks to our employees. And with the management dashboards I can monitor how the business is doing.

Absolutely Amazing experience and fabulous customer service. Will recommend their work to everyone!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer support is absolutely fantastic. They do whatever you ask. Sometimes i felt i ask too much, but never was my request ever too large or not doable. The support staff called me numerous times to go through the system step by step and making you feel very comfortable with all features of the system / software. You are really becoming very familiar with the software quickly which is great and it is straight forward. Great way to save time and manage your business and fleet.

Again i cannot mention enough the great quality in customer support which for me was better than anything else. But to come back to the software, it really works for my business setup and the results is impeccable. So sad I could not have find them earlier. Really amazing. Looking forward to work with them more often now in the future.

For all those working behind the scenes which I do not know personally whom also assisted with the setup, we thank you so much.

Overall: Saves me time. Looks professional. Helps me managing bookings and be more efficient.

Vendor Response

by Caag Software on December 22, 2017

Thank you Stephan for the nice review! We're happy to hear you had a great experience with us. We look forward to visit you some time in the beautiful Seychelles...we already know where to rent a car!

Friendly- Easy to use- Support works well

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros:

The HQ team was able to help me start my new business as a franchisee. Within a couple weeks they also helped me to complete a nice looking website that is responsive and that allows my clients to make online bookings. A few months in now, I can really see how the system will help me to continue to grow my business. There are different layers to the system and as my company grows I can enable new features. The HQ team was also very helpful during the setup process to configure the system to my requirements. And when I run into questions I know there will be someone there to help me out.

Cons: They should work more on drag and drop features rather then fields to be filled .More colors in graphs and statistics.

Overall: Pay less get more

Vendor Response

by Caag Software on April 16, 2018

Thanks Moses we will take your feedback into consideration as well.

This is a very user-friendly system that makes our work a lot easier and is flexible to configure.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system allows us to automate a lot of our tasks which creates a company standard and saves us significant time. What's nice is that this software was originally built for car rentals but it is flexible to use for any type of rental business. We're also happy that we can access the system from anywhere seeing as it is cloud-based. As owners of the company we enjoy traveling ourselves and we feel like we can still monitor the business while we are abroad.

Cons: We are based in a location with unstable internet so sometimes we are forced to register reservations on paper and then enter them in the system when it comes back online. Unfortunately the system is not available offline.

Great personal attention!

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is very user-friendly because it is simple. But there are also a lot of hidden Settings that can be activated if and when we need them. The layout is also quite nice :)

Cons: It took some time commitment to configure the system. We had to import all our vehicle information, rate structures and additional features that we sell. We received a lot of valuable support from the HQ team so this made things easier for us. In the end, we now feel like our young company functions like a very structured organization.

Overall: We were in the process of starting up our car rental company in Orlando. The HQ team was incredibly helpful during the setup process and always responded quickly when we were in doubt. They also helped us implement the reservation tool on our website and we've been very happy with the results so far!

Recommendations to other buyers: The effort to setup a system like this will give you a lot of peace of mind and will help you focus on the important things of your business.

Vendor Response

by Caag Software on April 26, 2017

Thank you Paula for your kind words. We're excited to see that our system is helping you grow your business and allowing you to focus on the most important things. We look forward to a long-term business relationship!

Everything and more!

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The HQ Rental software was exactly what we were looking for. We performed due diligence on over 4 companies that provided rental software solutions and we selected HQ Rental because of its flexibility, depth of features and most importantly, its customer-centric support model. Their nimble software product combined with their attentive support and deep on-line knowledge base allowed us to bring our offering to market with minimal stress and complication.

Once implemented, the use of reporting and dashboards, the flexibility tying into payment processors and accounting software to name a couple of their integrations, has allowed for us to make our rental business operational and manageable.

Cons: If I had to choose something to note as least likable, it would be the process required to fine tune forms. By no means a deal breaker, just know that this is where I would like to see some enhancements with future versions of this fantastic product.

Vendor Response

by Caag Software on May 02, 2018

Dear John,
Thanks for your kind review as well as your feedback. We will continue to work hard to enhance our system! Best wishes, Ries

Capterra-loader

Very flexible and mordern platform, superior customer support

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - customer support (24h)

- they do everything to match your demands

- modern, state-of-the-art software

- price/value you get a lot for your money

- they support you beyond the purchase

We're really happy about our choice as we never experienced such a great support with any other software we tested - and believe me we had several trial accounts. But what's the biggest plus: They we're able to fully customize the software for our requirements - and they still do.

Cons: As we're in the German market, we needed to translate a lot manually - and there are still some flaws we need to tackle. Furthermore you should be prepared to spend some time with the software, to fully undestand it as they built in so many features.

Overall: Most of our daily work is now automated, we save a lot of time and manpower! This means we can scale up our business at no cost.

Vendor Response

by Caag Software on April 29, 2018

Thanks David, we're happy to be of help!

Fantastic software and staff

Sep 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is very versatile and easy to use. The design is up-to-date with today's expectations unlike most outdated software designs in the same industry.

The staff are very reliable and are constantly adding new useful features while also taking on a lot of custom requests.

Would definitely recommend to anyone in the rental industry.

Cons: I wish they support a more CRM based experience around the client.

Vendor Response

by Caag Software on September 12, 2018

Thanks Emmanuel for your great review! We will continue adding new features that will also be related to easy communication with the client.

HQ Rental Software is created by professionals! System is really flexible and easy to use.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I recently purchased their HQ Reservation system, and what I liked about them is that they set up the booking portal very fast for me. I had some requirements for the portal settings, but they did not have a problem to comply with these requirements. I spoke with them a lot before and after I purchased the solution, because I had a lot of questions. They always answered or replied to my emails, I really cannot complain. Now my website is all set up!

Cons: There are minor things like calendar that needs to be improved but overall is perfect for a booking rental solution.

Overall: Now my booking website is fully running and for my clients and company users it is perfect and fast to book and manage the fleet.

Vendor Response

by Caag Software on August 25, 2017

Thank you Gezim for your kind words. We look forward to help you grow your business in every way that we can!

Capterra-loader

We were on the market for a car rental software and stumbled upon HQ. They proved to be a real gem.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Flexible design.

Ease of use.

Modern look.

Open for improvements.

Always find a way to create solutions to our individual needs.

Seamless integration.

User friendly.

Excellent customer service. They always goes above and beyond to make sure our needs are met.

WordPress integration.

Willing to add new payment processing merchants.

Free 30 days trial.

Cons: Maybe having an educational or training video.

Although their staff walked us through every step of the reservation system and educated us on all the ins and outs.

Overall: Flexible modern design adjusted to our needs.

Vendor Response

by Caag Software on March 13, 2018

Thanks for your kind words Grigore. We're happy to see you up and running in the system!

Capterra-loader

I found out about Caag Software by Googling "Car Rental Software" and I've been extremely Impressed

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The help with setting up the software was done remotely and was very comprehensive. The system was very flexible, so all our specific requirements could be met, in fact, we've now been able to do more than we expected.

Overall: It's allow us to run our rental fleet nd give us complete transparency. Moving forward, we'll be able to implement other functionality built into the software that will help with support our business. There are also customer facing features which we've yet to utilise, but in time we'll definitely be investigating further and hopefully integrating them in our own website.

Vendor Response

by Caag Software on December 11, 2017

Thank you Sean! We appreciate your kind words and look forward to implement more of our features with you in due time.

The most flexible rental software solution on the planet

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: When we first got in touch with the HQ Rental team, we had already tested around 30 different software solutions for our motorbike rental business. In each solution we bumped in to some sort of show stopper with our long list of requirements.

95% of the features we wanted, was there, and the other 5% HQ Rental team went above and beyond to create these features for us ( and i'm sure they will be made available to other customers as well).

Overall: It streamlines all our business processes into one software suite.

Vendor Response

by Caag Software on June 23, 2017

Thank you Simon! We look forward towards a long-term working relationship.

What a great company!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and the customization is FANTASTIC! Customer support will work to make sure your experience is smooth and easy. They also work really fast and make sure everything is to your exact liking. Any issue I have come across with the software is taken care of or changed to better suit my needs and liking.

Overall: We were able to make a quick and easy transition from a paper based system to a fully integrated electronic system within a week or so. The transition was never overwhelming or difficult. Anything I asked for was given to me and made easy.

Capterra-loader

Great software, with great support!

Sep 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By far the most complete renting software, with many features (fleet management, contract automatization, damages overview, payment integration, etc) and great customer support.

Cons: A few minor bugs, that we fixed with the HQ rental developer team

Overall: HQ rental allowed us to move most of our in-store bookings to our website.

Booking is now fully automatized, managing our fleet availability and generating the contracts for us.

Vendor Response

by Caag Software on September 19, 2018

Thanks Charles! Great work also on your end - building a beautiful front-end.

The reservation system helped us in facilitating our everyday business activities.

Sep 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software tells you immediately which vehicles are available and which aren't. It saves you time and helps you stay organized.

Cons: The software is less flexible compared to when you're keeping track of your vehicles with pen and paper, but it's still manageable.

Overall: This software improved and facilitated our everyday business activities.

Vendor Response

by Caag Software on September 25, 2017

Thank you Renska! We look forward to continue to help you make the business more efficient.

Awesome. These guys are very professional and at the same time personable, a pleasure to work with.

May 31, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use! It takes next to no time to find your way around. There is a wealth of information at your fingertips almost from day one.

Cons: At first it wasn't a perfect fit as no two companies manage things in the same way. However, this has been overcome due to the dedicated development team who have tailored many aspects of the software to suit our needs. Highly recommended!!

Andean Roads Motorhome Rentals SRL

Aug 15, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of tools to organize my rental business, some I found more useful than others but it is good to have options and the chance to optimize things with time. Customer support is outstanding.

Cons: Despite customer support's efforts, it was not possible to configure the rental calendar exactly for our needs.

Overall: Very good. Satisfied customer.

Great software and People

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software helps you with your business processes. The step by steps process is very easy for customers to follow. The software has lots of features and the employees are responsive and very easy to with it.

Cons: lots of different features and it takes a bit of time to learn. The team is very responsive to help you along the way.

Some features still on solving level almost 3 month

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Rental agreement is comfortable (but there no option to put damage car map for minivans), calendar also quite comfortable but need some improvements.

Cons: Calendar is not very comfortable for use, because calendar start each Sunday, and sometimes difficult to see which reservation was previous and which reservation were on week ends.

Vendor Response

by Caag Software on July 05, 2018

Dear Nikita,

Thank you for your review. It is actually possible to upload a damage map for a minivan or any other type of vehicle. Feel free to email us the image and we will add it for you.

With regards to the Calendar you can toggle between different views on the top right.

Kind regards,
Ries

Capterra-loader

Amazing people

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software has many options and can be adapted to customers need

Cons: like any other software there are a little functionality problems but the customer service is always willing to understand the problem and find a solution

Overall: super recommended for startups and small companies to run their business with a complete solution

Capterra-loader

Great customer support and the ability for customisation, very refreshing for this industry.

Mar 03, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A very robust hand-holding process to launch the software and support for customisation. It is refreshing to see that the company helps in the entire process of client inboarding and is not a sell-and-go-away company.

Cons: Ease of use and user experience can be improved upon. There are areas which can be improved in making the software more user-friendly and more intuitive, less technical.

Vendor Response

by Caag Software on March 06, 2018

Thanks for your feedback Garry! We will continue to make improvements to our system; always with user-friendliness in mind.

Capterra-loader

If you want to start your business HQ will help you

Aug 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: *It is ideal that customers can sign the rental agreement on a tablet and later will be send by email.

*Environment friendly.

*They have different payment plans in case you want to try just for a time.

*They answer all your questions.

*They have a dedicated support team.

Cons: *There isn't offline version in case the Internet doesn't work at the moment.

*It would be good to see more color on the website, specifically in the graphs and statistics.

*A video tutorial would help to reduce the questions of consumers.