--- title: "HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HQ Rental Software the right Car Rental solution for you? Explore 340 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/156984/HQ-Rental-Software/reviews/" page_type: "reviews" language: "en" --- HQ Rental Software 4.9 (340) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 17th, 2026 # Reviews of HQ Rental Software Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews Dariusz J CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “It offers great functionality,reservations, contracts, fleet management, customer data, and automation all work seamlessly once everything is properly configured.“ October 29, 2025 MP Marlena P rental agentAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Due to the large number of features, the system can be difficult to configure and use at the beginning.“ October 14, 2025 SM Sherease M AccountantLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “HQ is a user-friendly software, with the customer service/front office module allowing relative smooth onboarding of new employees.“ April 13, 2026 jF jabari F OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “There isn’t a lot that I can say I didn’t like. But I wish I was able to integrate this software with other 3rd party applications.“ October 7, 2025 RJ Roberto J COOAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “The system also feels very secure, which is important for managing our data, and it offers great value for money considering all the features it provides.“ April 14, 2026 AS Afgan S OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “In my experience with the HQ Rental Software, I encountered some challenges with the user interface.“ September 18, 2024 CM Corey M OwnerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “The biggest advantage is having a centralized system that professionalizes my private rental operations.“ February 17, 2026 KC Katelyn C Owner OperatorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “I’m still in the beginning stages of my business launch and still learning all the ins and outs and I definitely don’t know how to work the system still.“ May 29, 2025 ## Showing most helpful reviews Showing 1-25 of 340 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Demetrious T. Owner Automotive Used the software for: Less than 6 months ### "Best Rental Software out!" December 11, 2025 5.0 Great experience. I tried two other softwares before I went with HQ rentals and let me tell you, I don't know what I would have done without these guys. Pros Everything is easy to navigate and very intuitive, it's like they thought of everything. \[sensitive content hidden\] tied everything together for me in a way I could understand. Cons The biggest con i'd say is that the system will log you out way too fast. This can be a bit of a pain when trying to get things done. Switched from [Fleetio](https://www.capterra.com/p/120855/Fleetio/) Support was nonexistent and there were a few glitches in their software. Review Source MP Manuel P. Owner Automotive Used the software for: Less than 6 months ### "“Fast Implementation, Flexible System, and Excellent Support”" February 3, 2026 5.0 Overall, it has been a very positive experience. The support from the HQ team has been excellent, and their assistance is almost always immediate, which makes a big difference in day-to-day operations. Pros What I like most is how easy it is to implement. In less than one week, we were able to learn how to use it and start implementing it in our business. It’s also a very flexible system, which adapts well to our operational needs. Cons I would like to have the option to use availability placeholders or “wildcards”, which would allow us to manage controlled overbooking in specific situations. Alternatives considered [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/) Reason for choosing HQ Rental Software I chose HQ Rental Software because of its price and the number of vehicles I can manage within the system. In addition, it’s highly customizable, which allows me to adapt it to my specific business needs. Review Source JV Julian V. Chief Operating Officer Automotive Used the software for: Less than 6 months ### "HQ really recommend it" August 8, 2026 5.0 Pros I had a really good Experience with HQ. We are still using it today, and even though software is great, the staff is even better. Many Thanks to \[sensitive content hidden\]! Cons No cons. All my experience with everyone was amazing, especially because of their patience. It helps you to take your time to make a decision. Review Source AG Azhar G. Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "EXTREMELY DISAPPOINTING SUPPORT EXPERIENCE" July 27, 2025 1.0 Overall, the experience has been extremely frustrating and disappointing. The lack of customer service is a serious problem. I needed to book for a new customer, but their billing system failed — and no one responded from Sales or Support despite multiple emails. This is unacceptable for any software claiming to serve a business-critical function. It’s impossible to run a business when basic support and reliability are missing. I expected far better. Pros The software might be helpful if live support were actually available. In theory, the features seem promising, but without timely communication during outages or issues, it's impossible to rely on it. We need to be informed when there’s downtime so we can plan accordingly — sadly, that doesn't happen. Cons You’re completely on your own when something goes wrong. The platform is not user-friendly, and instead of focusing on business, we’re forced to spend time figuring out bugs and workarounds. Customer support is virtually non-existent, and it feels like they’ve abandoned users when help is most needed. Emails go unanswered, and there’s no urgency or accountability in resolving issues. Review Source ES Ethan S. Financial and Technical Officer Hospitality Used the software for: Less than 6 months ### "Complex Workflow with lots of functionality, but still lacking some basic functions" July 24, 2025 4.0 The experience has been great! \[sensitive content hidden\] made onboarding as simplified as it could be, while complex the software can be overly complex and need complex workarounds to accomplish what could be simple. \[sensitive content hidden\] helped build these workarounds for us but it shouldn’t be so complex to do some simple tasks. Pros Support staff was amazing, \[sensitive content hidden\] did an amazing job walking me through the software and would not have been able to do it without his help!! Cons Complex, and even though there’s so many options there’s not enough specific things that I need to get our setup to be fully autonomous. There’s a lot of places that need polishing and some parts that are just unfinished. \[sensitive content hidden\] did a great job and helped me find workaround but using the software can be quite frustrating at times. Alternatives considered [FleetWire.io](https://www.capterra.com/p/231408/FleetWireio/)[Rently](https://www.capterra.com/p/194236/Rently/) Reason for choosing HQ Rental Software Sales Team, functionality, number of features Switched from [FleetWire.io](https://www.capterra.com/p/231408/FleetWireio/) Needed an All in one solution to Manage Turo and Private Bookings Review Source KR Ken R. Operations Manager Automotive Used the software for: 6-12 months ### "Great product" April 15, 2025 5.0 Implementation and training was good for preparing and switching over from our old program. Support continues to be fast and easy to get help with questions and additional training as necessary. Pros Very comprehensive as well as intuitive, with multiple ways to record, review and report bookings. HQ helps keep our enterprise organized and trouble free. Cons Really nothing. The hardest thing is that is so much more detailed and comprehensive than our old software that it just takes some time to use all its capabilities. Switched from [Easy Rent Pro](https://www.capterra.com/p/105571/Easy-Rent-Pro/) Needed more capability and options in a robust, reliable platform as we grow. Review Source DD Da D. CEO Hospitality Used the software for: Less than 6 months ### "Starting out in the car rental business " July 12, 2025 5.0 Amazing! Their staff are very efficient and helpful. Amazing! Their staff are very efficient and helpful. Pros It covers all the essential bases. It covers all the essential bases. It covers all the essential bases Cons You can't add other features that are unique needs for your business. You can't add other features that are unique needs for your business. Alternatives considered [RENTALL](https://www.capterra.com/p/119277/RENTALL/)[RentWorks](https://www.capterra.com/p/93323/RentWorks/) Reason for choosing HQ Rental Software It came highly recommended. It came highly recommended. Review Source JB Justin B. Owner Hospitality Used the software for: Less than 6 months ### "Good Rental Car Fleet Software" May 16, 2025 5.0 The product allows me to manage my fleet effectively and it integrates nicely into my website. It has tons of customizations and the support team answers questions quickly. Great experience. Pros Good, solid, customizable software. Support team is very responsive and helpful. Cons Though the monthly subscription cost is reasonable, the initial setup cost is very high. Switched from [FleetWire.io](https://www.capterra.com/p/231408/FleetWireio/) Support at Fleetwire was very poor. Customization was less robust. Features were said to be available but did not function. Review Source NE Nadia E. Office manager Graphic Design Used the software for: Less than 6 months ### "Great Support and Powerful Rental Platform" May 8, 2025 5.0 Our experience has been excellent. HQ has made our daily operations smoother and more professional. From fleet tracking to contract customization, everything is simple and intuitive. \[sensitive content hidden\] guided us from day one and made sure every detail was set up to meet our needs. Pros Their customer support is outstanding. \[sensitive content hidden\] was incredibly responsive and helpful throughout the entire onboarding process. The system is user-friendly, well organized, and makes managing our rental fleet much more efficient. Cons So far, we haven’t experienced anything negative. Whenever we need adjustments, the team takes care of them quickly. Switched from [Car Rental Reservation System](https://www.capterra.com/p/105691/Car-Rental-Reservation-System/) Hq is most convenient to use with online bookings systems Review Source RF Richard F. Managing Director Automotive Used the software for: Less than 6 months ### "Seamless set up" April 25, 2025 5.0 Seamless dealing with \[sensitive content hidden\] during the onboarding process Pros It’s very detailed and user friendly Been looking for a new rental software that met our needs and finally found it Cons Not being able to convert from USD to XCD when integrating with QBO Alternatives considered [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Reason for choosing HQ Rental Software The response time and demo was quite easy to set up Switched from [Easy Rent Pro](https://www.capterra.com/p/105571/Easy-Rent-Pro/) Was a program that we’ve been using for 15 years with no update and support Review Source PJ Paul J. Owner Automotive Used the software for: Less than 6 months ### "Overall a good experience." January 14, 2025 5.0 Overall it was good. From the salesman to my rep \[sensitive content hidden\]. They are all polite and ready to help. Pros The service, I received a lot of coaching and help. Cons I’d like better integration. They stopped certain support for integration. It caused my developer to pivot, and the site not quite what I wanted. ALSO, the backend is not user friendly I’d recommend really working on that. Alternatives considered [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Reason for choosing HQ Rental Software Rentcentric made it even more difficult to integrate into my custom website Review Source MD Marylyn D. Manager Consumer Services Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best customer service representative I have ever had!" November 12, 2024 5.0 \[sensitive content hidden\] is the best customer service representative I have ever had! My representative \[sensitive content hidden\] was an awesome and helpful person. He was very attentive, very quick to assist, and took care of each and every one of my questions. Im very happy with his service. Pros My representative \[sensitive content hidden\] Capterra was an awesome and helpful person. He was very attentive, very quick to assist, and took care of each and every one of my questions. Im very happy with his service. Cons I have no complaints what so ever about the service. Switched from [FleetWire.io](https://www.capterra.com/p/231408/FleetWireio/) Way better customer service and help with understanding platform and I am supposed to also be able to provide insurance to my customers on my website as well soon after my 10th vehicle as advised. Review Source KC Katelyn C. Owner Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Happy with HQ, Great customer service" May 29, 2025 5.0 From my first call, every question has been answered and explained. It’s affordable and I’m really excited for the self service element. \[sensitive content hidden\] has helped solve every problem I have had. Pros Seems like endless integration options which would be overwhelming but the onboarding team responds immediately and helps with everything you need. Cons I’m still in the beginning stages of my business launch and still learning all the ins and outs and I definitely don’t know how to work the system still. It covers so many functions that it might take me a while to really get the hang of it. Review Source EV Emily V. Owner Consumer Services Used the software for: Less than 6 months ### "New user experienced great customer service" September 2, 2025 4.0 Pros Easy to use and learn. The onboarding process is great. There are plenty of options and add ons to customize for your business needs. Cons not applicable not applicable not applicable not applicable not applicable not applicable not applicable Review Source LL LOU L. Owner Automotive Used the software for: Less than 6 months ### "⭐️⭐️⭐️⭐️⭐️ Outstanding Onboarding Experience with \[sensitive content hidden\]!" March 6, 2025 5.0 I had an exceptional experience with \[sensitive content hidden\] as my onboarding specialist at HQ Rentals. From the very beginning, he was professional, knowledgeable, and incredibly helpful. He made the entire onboarding process smooth and stress-free, ensuring I had everything I needed to get started successfully. \[sensitive content hidden\]’s attention to detail and willingness to go the extra mile truly stood out. He patiently answered all my questions, provided clear guidance, and was always available to assist whenever needed. His friendly and professional demeanor made the experience enjoyable, and it’s clear that he genuinely cares about his clients’ success. If you’re getting started with HQ Rentals, I highly recommend working with \[sensitive content hidden\]. He’s a top-notch specialist who makes the process seamless and efficient. Thanks again, \[sensitive content hidden\]! Pros I love how customizable it is! I appreciate the fact that you're able to make it your own! Cons I think some of the software could be updated to make it easier for user experience Review Source NS Nikki S. Office Manager Automotive Used the software for: Less than 6 months ### "Great Software" May 7, 2025 5.0 Overall, so far so good, the system is great! We will continue to use it. Also, the customer service is excellent. Pros The software is easy to use and keeps everything organized. I also like the app, we use it on our iPad which is very convenient. Cons I like the software, however, there is a feature on the app that is not accessible which is taking the pictures for the damage report directly from the app, you have to use the browser. Review Source AM Albert M. Principal Consumer Services Used the software for: 1-2 years ### "A Tesla Agency's Thoughts" November 20, 2024 5.0 Overall, I'd certainly recommend them. They're not a terrible choice. Certainly better than our experience with Rentall and only slightly better than Rently. You can't go wrong with either HQ or Rently. I'd only recommend Rently over HQ if you have business outside of the US. Pros I really liked their WordPress integration. It made it very easy to take bookings on our website Cons I disliked how messy the UI was. Overall, the data entry experience, especially for 2024, was very outdated. There should've been more integrations than were available. I know we definitely would've paid for them. An integrations marketplace might spice things up Review Source OF Odormiro F. Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great overall experience" October 22, 2024 5.0 Great experience overall. I’m happy and suits my needs on rental car business. Pros Does what needs to get done to rent cars, easy to keep track. Cons Insurance only for US drivers license holders only, the app is not as easy and convenient, most of the transactions needs to be done by website, feels the app has no purpose sometimes. Review Source CC Chris C. Director of Operations Automotive Used the software for: Less than 6 months ### "Everything they promised and more" October 21, 2024 5.0 Great experience. Better than the other two companies I worked with in the past. Pros Staff was easy to work with and knowledgeable with what they tell you. Cons No cons at this time. System is working as I was showed with a lot more than I originally wanted/expected. Switched from [VEVS Car Rental Software](https://www.capterra.com/p/248311/VEVS/) they are trash. Horrible customer support. Review Source AF Anthony F. Administrator Consumer Goods Used the software for: Less than 6 months ### "Great Experience with HQ" November 15, 2024 5.0 \[sensitive content hidden\] was fantastic at guiding us through our needs. Pros The support was very efficient and helpful every time we needed it Cons There is nothing we did not like, if anything maybe less content on the website dashboard. Review Source SS Shabaz S. Marketing Operator Automotive Used the software for: Less than 6 months ### "Review for software " October 4, 2024 5.0 overall experceince was very good including our onboarding process Pros The concept of the software overall is good. and \[sensitive content hidden\] did help us a lot Cons the user interface is differently not very good for the phone Review Source AV Anthony V. Business manager Automotive Used the software for: Less than 6 months ### "HQ Software for Reantal car business" October 15, 2024 5.0 great easy to use fast software and easy intergration Pros great customer service easy to add and remove vehicles and rental portal is seamless with the website Caribonix! Cons hard to use too many things to click should be less processes Review Source rL rasheed L. owner Accounting Used the software for: Less than 6 months ### "\[sensitive content hidden\] great HQ representative" September 24, 2024 5.0 the experience was good and Juan is doing a great job Pros it is very detailed, and you are able to run required reports needed for business operations Cons The integration process is very time consuming. Review Source SC Sendrick C. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "HQ Rental Software - The Answer to my Reservation Needs" January 28, 2023 5.0 Before HQ Rental Software we managed all our reservations by email and a desk calendar. It was difficult to manage because we could not add or remove reservations unless someone was in the office by the calendar, and if it got damaged, we would have a lot of problems because all of our reservations would be lost. Since we started using HQ Rental Software our reservations can be managed from anywhere, and at any time. So far it has been great using the system. Now we have greater control over the reservation process, because we are able to see the status of each vehicle in the fleet, and make better decisions about assigning, and maintaining vehicles. Pros I love how the system is able to keep track of a reservation from start to finish. Once the information about a reservation is entered, all the calculations are automatically done. At the beginning of each day, we can see the vehicles to be rented, those to be returned on that day, and those that are still on rent. Cons At the beginning the system may seem a bit intimidating because there is a lot to learn. A lot of time is required to fully understand the functionalities, but in the end, it is well worth the effort. Review Source JG Jose G. Founder Hospitality Used the software for: 2+ years ### "Glad to have discovered this software" July 4, 2023 4.0 HQ has been a valuable asset to the growth and development of my car rental business. They hear their customer's needs and wants and are willing to learn from their feedback, which I feel speaks great value as a company. We started our business with a fleet of 10 vehicles and now we have over 60 vehicles in less than 2 years. I am glad to grow alongside this software. I hope they continue growing and innovating as well. I look forward to more new features. Pros Definitely Customer Service. As a business owner, it gives me peace of mind to know that I can rely on their expertise at any time. My Customer Relationship Manager, \[sensitive content hidden\], has been an amazing support over the last 2 years. The communication has been simple, fast, friendly and convenient. You can schedule calls whenever you'd like and email response is fast. Reliable, I couldn't ask for a better service.Also, the service from the development/back-end team is great if you have any issues or questions about codes, integrations and front-end site development. I highly recommend HQ. Cons User experience. The development of the software still needs improvement, it could be complicated to use as it is visually hard to understand. Also, customer relationship management is not really possible from HQ, translation to other languages and integrations with other softwares like MailChimp could use some improvement. A more attractive portal and modern design would make a great difference. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.