# HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is HQ Rental Software the right Car Rental solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews

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HQ Rental Software

4.9 (338)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of HQ Rental Software

Ease of use

4.6

Customer Service

4.9

## Pros and Cons in Reviews

Dariusz J

CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months.

“It offers great functionality,reservations, contracts, fleet management, customer data, and automation all work seamlessly once everything is properly configured.“

October 29, 2025

MP

Marlena P

rental agentAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months.

“Due to the large number of features, the system can be difficult to configure and use at the beginning.“

October 14, 2025

SM

Sherease M

AccountantLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years.

“HQ is a user-friendly software, with the customer service/front office module allowing relative smooth onboarding of new employees.“

April 13, 2026

jF

jabari F

OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months.

“There isn’t a lot that I can say I didn’t like. But I wish I was able to integrate this software with other 3rd party applications.“

October 7, 2025

RD

Rokas D

OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months.

“Simple system, fast solutions and responses from the staff, whole system is worth the amount you are paying, peoples information is safe and secure.“

January 28, 2026

HF

Horris F

OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months.

“The softeware lack of functionality in regards to some sections of the rental agreement and portions of Quickbooks.“

August 1, 2024

RJ

Roberto J

COOAutomotive, 11 - 50 employeesUsed the software for: 6-12 months.

“The system also feels very secure, which is important for managing our data, and it offers great value for money considering all the features it provides.“

April 14, 2026

DG

Daqwon G

Car rentalsConsumer Services, Self-employedUsed the software for: Less than 6 months.

“Also I don’t like that the software doesn’t verify if someone who’s booking identity is real or fake.“

July 31, 2024

## Showing most helpful reviews

Showing 1-25 of 338 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Demetrious T.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Best Rental Software out!"

December 11, 2025

5.0

Great experience. I tried two other softwares before I went with HQ rentals and let me tell you, I don't know what I would have done without these guys.

Pros

Everything is easy to navigate and very intuitive, it's like they thought of everything. \[sensitive content hidden\] tied everything together for me in a way I could understand.

Cons

The biggest con i'd say is that the system will log you out way too fast. This can be a bit of a pain when trying to get things done.

Switched from

[Fleetio](https://www.capterra.com/p/120855/Fleetio/)

Support was nonexistent and there were a few glitches in their software.

Review Source

MP

Manuel P.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "“Fast Implementation, Flexible System, and Excellent Support”"

February 3, 2026

5.0

Overall, it has been a very positive experience. The support from the HQ team has been excellent, and their assistance is almost always immediate, which makes a big difference in day-to-day operations.

Pros

What I like most is how easy it is to implement. In less than one week, we were able to learn how to use it and start implementing it in our business. It’s also a very flexible system, which adapts well to our operational needs.

Cons

I would like to have the option to use availability placeholders or “wildcards”, which would allow us to manage controlled overbooking in specific situations.

Alternatives considered

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)

Reason for choosing HQ Rental Software

I chose HQ Rental Software because of its price and the number of vehicles I can manage within the system. In addition, it’s highly customizable, which allows me to adapt it to my specific business needs.

Review Source

AG

Azhar G.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "EXTREMELY DISAPPOINTING SUPPORT EXPERIENCE"

July 27, 2025

1.0

Overall, the experience has been extremely frustrating and disappointing. The lack of customer service is a serious problem. I needed to book for a new customer, but their billing system failed — and no one responded from Sales or Support despite multiple emails. This is unacceptable for any software claiming to serve a business-critical function. It’s impossible to run a business when basic support and reliability are missing. I expected far better.

Pros

The software might be helpful if live support were actually available. In theory, the features seem promising, but without timely communication during outages or issues, it's impossible to rely on it. We need to be informed when there’s downtime so we can plan accordingly — sadly, that doesn't happen.

Cons

You’re completely on your own when something goes wrong. The platform is not user-friendly, and instead of focusing on business, we’re forced to spend time figuring out bugs and workarounds. Customer support is virtually non-existent, and it feels like they’ve abandoned users when help is most needed. Emails go unanswered, and there’s no urgency or accountability in resolving issues.

Review Source

RJ

Roberto J.  
COO  
Automotive  
Used the software for: 6-12 months

### "HQ the best"

April 14, 2026

5.0

We acquired HQ Car Rental Software about 10 months ago, and it has definitely transformed our organization. It has given us much better oversight of the company, especially when it comes to managing reservations and daily operations. I would highly recommend HQ Car Rental Software to any rental company without hesitation. On top of that, their customer service is excellent—always responsive and helpful whenever we need support.

Pros

User-friendly while still being powerful. It gives us complete control over our company operations, making everything smoother and more organized. The system also feels very secure, which is important for managing our data, and it offers great value for money considering all the features it provides.

Cons

There isn’t anything major that we didn’t like. Any small challenges we faced in the beginning were quickly resolved thanks to their excellent customer support.

Review Source

ES

Ethan S.  
Financial and Technical Officer  
Hospitality  
Used the software for: Less than 6 months

### "Complex Workflow with lots of functionality, but still lacking some basic functions"

July 24, 2025

4.0

The experience has been great! \[sensitive content hidden\] made onboarding as simplified as it could be, while complex the software can be overly complex and need complex workarounds to accomplish what could be simple. \[sensitive content hidden\] helped build these workarounds for us but it shouldn’t be so complex to do some simple tasks.

Pros

Support staff was amazing, \[sensitive content hidden\] did an amazing job walking me through the software and would not have been able to do it without his help!!

Cons

Complex, and even though there’s so many options there’s not enough specific things that I need to get our setup to be fully autonomous. There’s a lot of places that need polishing and some parts that are just unfinished. \[sensitive content hidden\] did a great job and helped me find workaround but using the software can be quite frustrating at times.

Alternatives considered

[FleetWire.io](https://www.capterra.com/p/231408/FleetWireio/)[Rently](https://www.capterra.com/p/194236/Rently/)

Reason for choosing HQ Rental Software

Sales Team, functionality, number of features

Switched from

[FleetWire.io](https://www.capterra.com/p/231408/FleetWireio/)

Needed an All in one solution to Manage Turo and Private Bookings

Review Source

KR

Ken R.  
Operations Manager  
Automotive  
Used the software for: 6-12 months

### "Great product"

April 15, 2025

5.0

Implementation and training was good for preparing and switching over from our old program. Support continues to be fast and easy to get help with questions and additional training as necessary.

Pros

Very comprehensive as well as intuitive, with multiple ways to record, review and report bookings. HQ helps keep our enterprise organized and trouble free.

Cons

Really nothing. The hardest thing is that is so much more detailed and comprehensive than our old software that it just takes some time to use all its capabilities.

Switched from

[Easy Rent Pro](https://www.capterra.com/p/105571/Easy-Rent-Pro/)

Needed more capability and options in a robust, reliable platform as we grow.

Review Source

DD

Da D.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Starting out in the car rental business "

July 12, 2025

5.0

Amazing! Their staff are very efficient and helpful. Amazing! Their staff are very efficient and helpful.

Pros

It covers all the essential bases. It covers all the essential bases. It covers all the essential bases

Cons

You can't add other features that are unique needs for your business. You can't add other features that are unique needs for your business.

Alternatives considered

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)[RentWorks](https://www.capterra.com/p/93323/RentWorks/)

Reason for choosing HQ Rental Software

It came highly recommended. It came highly recommended.

Review Source

JB

Justin B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Good Rental Car Fleet Software"

May 16, 2025

5.0

The product allows me to manage my fleet effectively and it integrates nicely into my website. It has tons of customizations and the support team answers questions quickly. Great experience.

Pros

Good, solid, customizable software. Support team is very responsive and helpful.

Cons

Though the monthly subscription cost is reasonable, the initial setup cost is very high.

Switched from

[FleetWire.io](https://www.capterra.com/p/231408/FleetWireio/)

Support at Fleetwire was very poor. Customization was less robust. Features were said to be available but did not function.

Review Source

NE

Nadia E.  
Office manager  
Graphic Design  
Used the software for: Less than 6 months

### "Great Support and Powerful Rental Platform"

May 8, 2025

5.0

Our experience has been excellent. HQ has made our daily operations smoother and more professional. From fleet tracking to contract customization, everything is simple and intuitive. \[sensitive content hidden\] guided us from day one and made sure every detail was set up to meet our needs.

Pros

Their customer support is outstanding. \[sensitive content hidden\] was incredibly responsive and helpful throughout the entire onboarding process. The system is user-friendly, well organized, and makes managing our rental fleet much more efficient.

Cons

So far, we haven’t experienced anything negative. Whenever we need adjustments, the team takes care of them quickly.

Switched from

[Car Rental Reservation System](https://www.capterra.com/p/105691/Car-Rental-Reservation-System/)

Hq is most convenient to use with online bookings systems

Review Source

RF

Richard F.  
Managing Director  
Automotive  
Used the software for: Less than 6 months

### "Seamless set up"

April 25, 2025

5.0

Seamless dealing with \[sensitive content hidden\] during the onboarding process

Pros

It’s very detailed and user friendly Been looking for a new rental software that met our needs and finally found it

Cons

Not being able to convert from USD to XCD when integrating with QBO

Alternatives considered

[Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/)

Reason for choosing HQ Rental Software

The response time and demo was quite easy to set up

Switched from

[Easy Rent Pro](https://www.capterra.com/p/105571/Easy-Rent-Pro/)

Was a program that we’ve been using for 15 years with no update and support

Review Source

MD

Marylyn D.  
Manager  
Consumer Services  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] is the best customer service representative I have ever had!"

November 12, 2024

5.0

\[sensitive content hidden\] is the best customer service representative I have ever had! My representative \[sensitive content hidden\] was an awesome and helpful person. He was very attentive, very quick to assist, and took care of each and every one of my questions. Im very happy with his service.

Pros

My representative \[sensitive content hidden\] Capterra was an awesome and helpful person. He was very attentive, very quick to assist, and took care of each and every one of my questions. Im very happy with his service.

Cons

I have no complaints what so ever about the service.

Switched from

[FleetWire.io](https://www.capterra.com/p/231408/FleetWireio/)

Way better customer service and help with understanding platform and I am supposed to also be able to provide insurance to my customers on my website as well soon after my 10th vehicle as advised.

Review Source

DV

Darcie V.  
Management  
Automotive  
Used the software for: 1-2 years

### "Hq support via rep"

July 25, 2024

5.0

I like the system very much. I have had great support from Marco as he has helped me navigate through many issues we were having and took his time and had patience explaining all to me, even if it was repeating himself again to me so I understood.

Pros

I like the way it tracks everything for your company. You out have to make sure all information is entered properly an hq will do the rest.

Cons

I haven't worked with it long enough to find any real bad cons about it yet.

Reason for choosing HQ Rental Software

Much better program and will help the business moving forward as it tracks all in the system.

Switched from

[Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/)

Rent centric didn't offer some of the features HQ has. Your whole business can be navigated through having this software

Review Source

KC

Katelyn C.  
Owner Operator  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Happy with HQ, Great customer service"

May 29, 2025

5.0

From my first call, every question has been answered and explained. It’s affordable and I’m really excited for the self service element. \[sensitive content hidden\] has helped solve every problem I have had.

Pros

Seems like endless integration options which would be overwhelming but the onboarding team responds immediately and helps with everything you need.

Cons

I’m still in the beginning stages of my business launch and still learning all the ins and outs and I definitely don’t know how to work the system still. It covers so many functions that it might take me a while to really get the hang of it.

Review Source

RS

Raul S.  
CEO  
Automotive  
Used the software for: 6-12 months

### "PERFECT INTEGRATION IN OUR RENT A CAR"

May 19, 2025

5.0

THIS SOFTWARE FOR FLEET MANAGEMENT IS FANTASTIC AND I RECOMMEND TAKING THE TIME NECESSARY TO CUSTOMIZE EVERYTHING THAT YOUR TEAM WILL HELP YOU AT ALL TIMES.

Pros

FLUID COMMUNICATION, CUSTOMIZATION ACCORDING TO OUR NEEDS AND A PRODUCT THAT COVERS OUR FLEET MANAGEMENT NEEDS.

Cons

NOTHING SO FAR SINCE WE IMPLEMENTED HQ RENTAL SOFTWARE IN OUR OFFICES TO MANAGE RENTALS, CUSTOMERS AND FLEET.

Review Source

RD

Rene D.  
Business Owner  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Professional customer success agent enabled easy implementation."

November 6, 2024

5.0

It has been a positive experience and the software has improved our efficiency and optimised our business. Our assigned success agent is professional, approachable,solutions-driven and always willing to jump on a call when needed. The investment has been worth it, however the lack of an integrated online payment platform is a shortcoming I hope gets resolved for our country soon.

Pros

The professional support during the implementation made the transition to the new software easy. Frequency of training and follow up calls were just right and enable smooth implementation.

Cons

There have been a few glitches in the backend that have not yet been resolved. Work-arounds have been provided so we have been able to continue with ease, however our expectation was for these issues to be solved.

Review Source

LL

LOU L.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "⭐️⭐️⭐️⭐️⭐️ Outstanding Onboarding Experience with \[sensitive content hidden\]!"

March 6, 2025

5.0

I had an exceptional experience with \[sensitive content hidden\] as my onboarding specialist at HQ Rentals. From the very beginning, he was professional, knowledgeable, and incredibly helpful. He made the entire onboarding process smooth and stress-free, ensuring I had everything I needed to get started successfully. \[sensitive content hidden\]’s attention to detail and willingness to go the extra mile truly stood out. He patiently answered all my questions, provided clear guidance, and was always available to assist whenever needed. His friendly and professional demeanor made the experience enjoyable, and it’s clear that he genuinely cares about his clients’ success. If you’re getting started with HQ Rentals, I highly recommend working with \[sensitive content hidden\]. He’s a top-notch specialist who makes the process seamless and efficient. Thanks again, \[sensitive content hidden\]!

Pros

I love how customizable it is! I appreciate the fact that you're able to make it your own!

Cons

I think some of the software could be updated to make it easier for user experience

Review Source

NS

Nikki S.  
Office Manager  
Automotive  
Used the software for: Less than 6 months

### "Great Software"

May 7, 2025

5.0

Overall, so far so good, the system is great! We will continue to use it. Also, the customer service is excellent.

Pros

The software is easy to use and keeps everything organized. I also like the app, we use it on our iPad which is very convenient.

Cons

I like the software, however, there is a feature on the app that is not accessible which is taking the pictures for the damage report directly from the app, you have to use the browser.

Review Source

DJ

Dean J.  
CEO, COO  
Automotive  
Used the software for: Less than 6 months

### "Timberline Auto Rentals Experience Implementing HQ Software"

September 12, 2024

5.0

Overall, very good! We delayed implementation for a long time, fearing the operational disruption of switching from totally paper system to online but we were able to operate both systems in parallel so the transition was mostly pain free.

Pros

Robust functionality. So many helpful features. Fairly intuitive design so that even with minimal training time spent, we're up and running and gaining proficiency daily just by navigating through the logical design, finding how to perform the every task. Also, we're very happy with the help/Support \[sensitive content hidden\] has given. His calendar stays heavily booked but when we really need him he can ususally work us unto his schedule within a few days.

Cons

All the power of HQ software comes at the expense of some complexity. Some of the data fields have helpful pop-up descriptions or mouse-over explanations but many do not. It would be halpful to have pop-up descriptions for all data elements.

Review Source

MV

Martin V.  
Software Engineer  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Good experience HQ"

March 31, 2025

5.0

really good, all the team help me out really quick and every single question they have an answer.

Pros

The integrations with the websites are perfect, really easy to use.

Cons

some features are really hide like the public link o something like that.

Review Source

AF

Anthony F.  
Administrator  
Consumer Goods  
Used the software for: Less than 6 months

### "Great Experience with HQ"

November 15, 2024

5.0

\[sensitive content hidden\] was fantastic at guiding us through our needs.

Pros

The support was very efficient and helpful every time we needed it

Cons

There is nothing we did not like, if anything maybe less content on the website dashboard.

Review Source

CC

Carmelo C.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "My review for HQ"

January 22, 2025

5.0

It's been good and helpful to taking my business private.

Pros

The amount of control you have over your website

Cons

So many options a lot without explanations

Review Source

rL

rasheed L.  
owner  
Accounting  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] great HQ representative"

September 24, 2024

5.0

the experience was good and Juan is doing a great job

Pros

it is very detailed, and you are able to run required reports needed for business operations

Cons

The integration process is very time consuming.

Review Source

JM

Jeff M.  
Co-Owner  
Automotive  
Used the software for: 6-12 months

### "Beyond satisfied!!! "

August 16, 2024

5.0

Beyond satisfied!! The software what does exactly what they say it will, but more importantly the support team is there after the onboarding process and that is priceless!

Pros

The support both during and after the onboarding process. You have support 24/7 and your questions get answered…every time!! That’s a rarity in todays business world.

Cons

I don’t really have a con to list. If anything, the only thing that was a bother was Square wasn’t an integrated payment option but this was also overcome very easily.

Review Source

TM

Telfer M.  
COO  
Automotive  
Used the software for: 6-12 months

### "Perfect software for managing rentals"

August 23, 2024

5.0

Pros

Makes things easy, and looks after everything to do with the rental business.

Cons

A few bugs, but they're generally very responsive and quick to fix them.

Review Source

DG

Daqwon G.  
Car rentals  
Consumer Services  
Used the software for: Less than 6 months

### "HQ Software Review "

July 31, 2024

5.0

The HQ Software is very easy to use and I love the way the software can be integrated with your website and I recommend anyone with a car rental business to use this software. The bookings are quick and easy offline and online. The instructors are really helpful and they walk you threw so that you understand how to use the software.

Pros

The HQ Software is very easy to use and I love the way the software can be integrated with your website and I recommend anyone with a car rental business to use this software.

Cons

There’s nobody to call when you have a problem with the software because you can only email someone and have to wait for someone to reach out. Also I don’t like that the software doesn’t verify if someone who’s booking identity is real or fake.

Review Source