# Page 13 | HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is HQ Rental Software the right Car Rental solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews

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HQ Rental Software

4.9 (336)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of HQ Rental Software

## Showing most helpful reviews

Showing 301-325 of 336 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Garry G.  
Director  
  
Used the software for: Less than 6 months

### "Great customer support and the ability for customisation, very refreshing for this industry."

March 3, 2018

4.0

Pros

A very robust hand-holding process to launch the software and support for customisation. It is refreshing to see that the company helps in the entire process of client inboarding and is not a sell-and-go-away company.

Cons

Ease of use and user experience can be improved upon. There are areas which can be improved in making the software more user-friendly and more intuitive, less technical.

Review Source

Response from HQ Rental Software

March 6, 2018

Thanks for your feedback Garry! We will continue to make improvements to our system; always with user-friendliness in mind.

AB

Ana B.  
Sales & Marketing  
Automotive  
Used the software for: Less than 6 months

### "Great software with top of the line customer service"

June 17, 2021

5.0

The experience so far has been great. The customer service team has been an added value and we have been able to get all the questions answered and all the issues resolved within a reasonable time.

Pros

The software works great for us, its very user friendly and gives us the info and options that we were looking for.

Cons

I think the app could be more functional and offer more options for on the go reservations etc.

Review Source

AH

Aulden H.  
CEO  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Excellent Rental Software"

December 3, 2018

4.0

The software has greatly improved our rental service - giving detailed stats and analysis. It's also improving our customer experience. It feels that as our fleet grows the developers are ready to grow / improve with us and that as long as we're with HQ Rental we will have the technological edge over our competitors

Pros

We use their car rental software which is feature rich and simple to use. The best part is the awesome customer support who are always ready to listen to suggestions and add new features when requested.

Cons

There is not a lot to dislike. Currently it ticks all nearly all the boxes. The only feature we're missing is a way of dealing with provisional bookings. We've discussed this with the developers and the feature is on the cards.

Review Source

SW

Scott W.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Real customer support"

February 12, 2019

5.0

We integrated HQ with our website so we're running our business exactly how way had in mind. With the HQ Tour Operators module, it's also easy for us to work with "sales agents" that can make bookings and earn a commission so that's helping us grow the business quickly.

Pros

We really liked having a personal account manager (CSR) to help us go through the setup process. The system is well-designed and pretty straight forward but it's just very nice to be able to get quick replies on the live chat, whenever we did have some questions about the system.

Cons

HQ really tries to deliver a complete solution. The only thing they do not have yet is GPS tracking, but I can understand how that is not really part of their system.

Review Source

EB

Elsa B.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "TB Florida Car Rental on HQ Rental Software"

April 20, 2021

4.0

In the little time that I've been working with the system is been very useful. although I think that the more I use it I'm going to be letting you know what could be upgraded but as it is right now I totally recommend the system for this type of business.

Pros

The different options that it has and the easy way of using it

Cons

I like the system 90 percent of the time

Review Source

JC

Jamel C.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "Great Experience "

November 9, 2023

5.0

Pros

Comprehensive for all the needs of my business, both legally and practically

Cons

One time payment fee seemed a bit much.

Review Source

SK

Stefan K.  
Guest Services Manager  
Hospitality  
Used the software for: Less than 6 months

### "We're very satisfied with HQ!"

November 11, 2020

5.0

Very positive, I would definitely recommend it!

Pros

HQ is very easy to set up and use. Support during implementation and while using it is extremely quick and responsive and the possibilities in terms of settings are very broad.

Cons

It would be great if the HQ app would support new reservations etc as well.

Review Source

mF

mohamed F.  
owner  
Automotive  
Used the software for: Less than 6 months

### "review"

August 3, 2023

5.0

Pros

The customer service. very simple to use.

Cons

I dislike nothing so far, haven't got a chance to use it much.

Review Source

GE

George E.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "Excellent overall experience "

August 6, 2021

5.0

I would recommend it to anyone in the rental industry. Very happy with the product and with the time dedicated to my account…specially Juan.

Pros

Functionality and features are bountiful. Smooth interfaces and real-time changes are smooth and easy.

Cons

Implementation was excellent but support afterwards can sometimes be slow and the inability to speak with someone makes resolving issues tedious and often doesn’t get solved with a single email.

Review Source

DB

Deron B.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Need to include carsync integration in current pricing "

September 7, 2022

5.0

Seemless better user friendly experience for the customers.

Pros

Booking online integration makes it easy for the customers and less manual work that have to do on the backend to be successful.

Cons

Paying for CarSync integration separately is too expensive and the reason i even decided to get this product was foe that specific reason.

Review Source

NK

Nikita K.  
Amitours.Rent  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Some features still on solving level almost 3 month"

July 3, 2018

4.0

Pros

Rental agreement is comfortable (but there no option to put damage car map for minivans), calendar also quite comfortable but need some improvements.

Cons

Calendar is not very comfortable for use, because calendar start each Sunday, and sometimes difficult to see which reservation was previous and which reservation were on week ends.

Review Source

Response from HQ Rental Software

July 5, 2018

Dear Nikita, Thank you for your review. It is actually possible to upload a damage map for a minivan or any other type of vehicle. Feel free to email us the image and we will add it for you. With regards to the Calendar you can toggle between different views on the top right. Kind regards, Ries

wP

wilson P.  
President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "L.E. Automotive "

June 21, 2023

5.0

Pros

Contracts, professionalism, customer service.

Cons

Difficult to set up certain features. Should be more user friendly

Review Source

MP

Mike P.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "New User"

March 30, 2022

4.0

Support from the team has been very good overall.

Pros

Research showed that this was the most viable product for our business.

Cons

Users have been stopping at a particular step and it was partially due to some confusion on the Reservation form that had duplicate fields.

Review Source

SJ

Shane J.  
Founder  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "I'm impressed"

July 16, 2020

4.0

It has been great overall.

Pros

The customer service is excellent and that's important in situations when I need help quickly. I also like how easy it is to use. I was set up and using basically within a day.

Cons

One challenge is integration of Accounting, like QuickBooks. That may not be the software, the setting up of accounts in Quickbooks can be challenging for a Newby.

Review Source

SL

Simon L.  
Founder  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "The most flexible rental software solution on the planet"

June 23, 2017

5.0

It streamlines all our business processes into one software suite.

Pros

When we first got in touch with the HQ Rental team, we had already tested around 30 different software solutions for our motorbike rental business. In each solution we bumped in to some sort of show stopper with our long list of requirements. 95% of the features we wanted, was there, and the other 5% HQ Rental team went above and beyond to create these features for us ( and i'm sure they will be made available to other customers as well).

Review Source

Response from HQ Rental Software

June 23, 2017

Thank you Simon! We look forward towards a long-term working relationship.

AM

Abram M.  
Rental/Fleet Manager  
Automotive  
Used the software for: Less than 6 months

### "What a great company!"

October 25, 2017

5.0

We were able to make a quick and easy transition from a paper based system to a fully integrated electronic system within a week or so. The transition was never overwhelming or difficult. Anything I asked for was given to me and made easy.

Pros

The software is easy to use and the customization is FANTASTIC! Customer support will work to make sure your experience is smooth and easy. They also work really fast and make sure everything is to your exact liking. Any issue I have come across with the software is taken care of or changed to better suit my needs and liking.

Review Source

SF

Sergio F.  
General Director  
Automotive  
Used the software for: Less than 6 months

### "Great service and flexibility"

May 30, 2019

5.0

Pros

A very intuitive and powerful tool with a top notch team behind it that will help you any time of the day.

Cons

Availability across multiple branches seems to be a weak point but it is something the team is currently working on and hopefully will only improve.

Review Source

KV

Karl V.  
Owner Right side car rental  
Automotive  
Used the software for: Less than 6 months

### "Very user friendly"

March 29, 2019

5.0

I solved my problems of keeping track of my reservation and now i also have an overall view on my business

Pros

That i could combine my website with the software and that it integrates with each other

Cons

Sometimes i dont get the emails i expected to see when reservations are done

Review Source

AM

Andres M.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "super recommended"

November 22, 2019

5.0

practically all the management of the company is feasible with this program and all expenses are kept under control

Pros

ease of use, and the amount of options available

Cons

there are some somewhat complicated procedures but once you understand the system everything flows well

Review Source

SH

Steven H.  
Car rental  
Automotive  
Used the software for: Less than 6 months

### "Great"

February 18, 2023

5.0

Pros

It is easy to use and i like that hq has great customer service.

Cons

So far I do have any complaints about it yet as I am new and just started using it.

Review Source

HF

Heather F.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Fantastic!"

October 24, 2018

5.0

The biggest benefit is working with an extremely responsive team that is ready to help and customize the software to our needs which ultimately makes our daily operations easier, quicker and more effective.

Pros

The software is very user friendly, support is always available and quickly resolves issues, and all around it's a great system.

Cons

Navigating some parts of the system can be a little tricky but HQ can quickly reconfigure and resolve any of these issues.

Review Source

DG

Dirk G.  
Founder & CEO  
Automotive  
Used the software for: Less than 6 months

### "BEST SOFTWARE FOR RENTALS AND FLEETS "

January 21, 2020

5.0

Pros

THE FUNCTIONALITY, VERSATILITY AND ABOVE ALL THE USER FRIENDLY FRONTEND

Cons

I like it all , but to be honest there are way to many variables to consider and it takes a lot of time to understand how to setup the page.

Review Source

MW

Mitchell W.  
Assistant Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "HQ Rental Software"

March 31, 2020

5.0

Overall best rental software on market as have tested a fair few and moderately priced as well.

Pros

Smooth easy to use software, great functionality, modern feel

Cons

Damage map could be improved for condition report, more in app functions

Review Source

TH

Tibor H.  
CEO  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Very satisfied because of the many features"

November 15, 2020

5.0

Pros

It gives the ability to customize almost everything. If something is not possible inside the software the support team is always there to help.

Cons

Actually there is nothing yet that i don't like at all.

Review Source

RJ

Renska J.  
Financial Manager  
Automotive  
Used the software for: Less than 6 months

### "The reservation system helped us in facilitating our everyday business activities. "

September 23, 2017

5.0

This software improved and facilitated our everyday business activities.

Pros

This software tells you immediately which vehicles are available and which aren't. It saves you time and helps you stay organized.

Cons

The software is less flexible compared to when you're keeping track of your vehicles with pen and paper, but it's still manageable.

Review Source

Response from HQ Rental Software

September 25, 2017

Thank you Renska! We look forward to continue to help you make the business more efficient.