# Page 6 | HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is HQ Rental Software the right Car Rental solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews

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HQ Rental Software

4.9 (336)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of HQ Rental Software

## Showing most helpful reviews

Showing 126-150 of 336 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AT

Augusto T.  
Manager  
Automotive  
Used the software for: 6-12 months

### "Thank you for so great software"

June 18, 2019

5.0

I was searching on the web during months, comparing all the solutions indicated here in Capterra related to rent a car on cloud solutions. I choosed 3 of them, and after some conversations, negotiations and comparisions, we decided finally for HQ Rental Software. I must say that we are happy to take such decission. We use this on the cloud software for our rent a car company, and we are growing thanks, among other reasons, thanks to this solution.

Pros

There are a lot of things that like to us. First, is a solution tailored for rent a car niche, and really fits all our needs and more. The help desk team is great, ALWAYS answer to our requests and ALWAYS there is a solution for our needs, and in our native language, spanish. There is a great iphone app that we use for our daily job and is highly customizable. In only 1 week the solution was really adapted to our needs!. Is stable, reliable and the price is fair.

Cons

There are not major problems at all. Of course all can be improved, like the iphone app with more features, but until today fits our needs.

Reason for choosing HQ Rental Software

Good price, tailored product to our business. We are a medium sized rent a car company in Spain. The solutions that was recommended by our local rent a car association did not like us at all. Ugly, old shape solutions, not on the cloud. I was impressed by the chances of customization of this products. Until now, all our needs was acomplished by the product. The help desk team was really professional, and I can say, that not only for the sale, but also during the whole year that we are using the solution.

Review Source

LM

Lenka M.  
Head of Pricing  
Automotive  
Used the software for: 1-2 years

### "User friendly "

February 12, 2024

4.0

Overall I am very satisfied with the system and I would recommend it to all ten.

Pros

I love that the system is very user friendly. The mask of the system is so easy transparent. The system was very easy to explain to our employees. I also really like the customer support. The agent we have assigned is willing to help us 24/7

Cons

Since our laws are very strict and require a lot of details, the invoice module is insufficient for us and we have to work a lot on it.

Reason for choosing HQ Rental Software

The system was recommended to me by a company who used to use it.

Review Source

SG

Stephfon G.  
President  
Automotive  
Used the software for: 2+ years

### "Goldmine Enterprise Premium Car Rentals"

August 21, 2023

4.0

The overall experience has been a 7 out of 10

Pros

The payment process was the most successful

Cons

That it's not an automated system and you must do everything manually

Review Source

jB

jorge B.  
PRESIDENT  
Automotive  
Used the software for: 6-12 months

### "Great Software for the car rental industry"

August 18, 2023

5.0

i like it so far , i need to use it more to have a better understanding of the tool

Pros

Easy to set up, the use is very intuitive and very powerful tool to start growing in the car rental industry

Cons

Sometimes is not very flexible in the integration or the design for the reservation buttons on line

Reason for choosing HQ Rental Software

i like it since i try it some time ago

Review Source

LM

Lisa M.  
Director  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great system and excellent staff "

February 24, 2024

5.0

Excellent. Nothing was ever an issue and Jona managed to set the system up exactly to our requirements.

Pros

Nothing was an issue for Jona who helped us configure the system exactly how we needed.

Cons

It took a bit of time for us to have it perfect for our requirements, around 2.5months but this wasn't helped by my unavailability for meetings.

Alternatives considered

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)[TSD RENTAL](https://www.capterra.com/p/92381/TSD-RENTAL/)

Reason for choosing HQ Rental Software

Value for money. I had used and trialed the other systems and they were much the same.

Review Source

SH

Sari H.  
Owner/Operations manager  
Hospitality  
Used the software for: Less than 6 months

### "HQ Rentals for the win!"

September 21, 2023

5.0

Incredibly helpful staff, very responsive, straightforward and genuinely invested in helping our business succeed.

Pros

HQ Rentals has given our small business the tools to modernize and fine tune our entire process from beginning to end, even in rural Alaska!

Cons

I honestly haven't come across any cons yet

Review Source

MV

Maureen V.  
Owner  
Aviation & Aerospace  
Used the software for: Less than 6 months

### "Amazing product!"

October 19, 2023

5.0

It helps my business grow, also professionally.

Pros

It's the best software I think out there for a car rental. You offer fully online check ins and also the ability to manage driving licenses. It's possible to completely tailor it to what you need.

Cons

It's a bit hard to comprehend at first. There are so many configurables and features, this is makes you freeze a bit before you get comfortable using this. But the help of \[sensitive content hidden\] was so usefull to configure everything.

Review Source

JT

Jimmy T.  
Director of Sales  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Excellence customer service"

December 22, 2023

5.0

Excellent customer service and easy to use teh software

Pros

HQ Rental Software it's a friendly and easy ti navigate and make bookings.

Cons

I have not comments about it because I work very well with the software

Review Source

CE

Chrishano E.  
Administrative Assistant  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Highly Recommended Product"

July 26, 2023

5.0

Pros

I enjoy the fact there is a digital approach for everything that can potentially be encountered physically with a rental car company's day-to-day operations.

Cons

I'm in The Bahamas so the online payment solutions options were limited to just two.

Review Source

RR

Rodrigo R.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Marco Very Helpful."

August 22, 2023

5.0

HQ rental is helping us be organized and keep contracts in one place. Keep track of past rentals and see our income.

Pros

The product is not easy to use with the app. You can’t make a reservation from the app it thinks you’re a client and not the owner.

Cons

Very difficult to use, too many integrations that aren’t really needed to run a car rental business. Which makes navigating through the system a bit difficult and understand how it works.

Switched from

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)[RentWorks](https://www.capterra.com/p/93323/RentWorks/)

HQ had some integrations that were mentioned they provide and ended up being an add on that you have to pay extra for it. When the other softwares was already integrated.

Review Source

jC

jonnathan C.  
ceo  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "good product price value"

April 12, 2024

4.0

Pros

it is a very complete software, module fleet excellent can take picture pick and return car.

Cons

security breach APP phone software - desk-to access sensitive administrative information, very basic reports in general.

Alternatives considered

[Renteon](https://www.capterra.com/p/194005/Renteon/)[TSD RENTAL](https://www.capterra.com/p/92381/TSD-RENTAL/)

Review Source

SH

Sebastian H.  
MANAGER  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Onboarding with \[sensitive content hidden\]"

December 5, 2023

5.0

Pros

What I liked most about HQ Rental Software was the highly successful onboarding experience. \[sensitive content hidden\], in particular, was exceptionally attentive and provided me with personalized support throughout the entire process. The level of personalized attention made the onboarding not only smooth but also enjoyable. It's evident that the team at HQ Rental Software is committed to ensuring a positive and tailored experience for their users, and \[sensitive content hidden\] dedication further enhanced my overall impression of the software and the company.

Cons

Although my overall experience with HQ Rental Software was positive, if I had to point out a minor aspect that could be improved, it would be that it does not have the option for website creation. While this didn't significantly impact my overall satisfaction, incorporating this feature could further enhance the user experience. However, it's important to note that this is a constructive suggestion rather than a major concern, and I appreciate the team's ongoing efforts to continually improve their software.

Review Source

WB

Wenly B.  
Owners  
Automotive  
Used the software for: Less than 6 months

### "My Success Manager is better than yours!"

November 23, 2023

5.0

I love the system so far I am in the end of set up process.

Pros

Setting up process is pretty self-explanatory and easy to understand. Everything is in one place.

Cons

the threshold for tiers. first tier 1-10 vehicles. I feel a little low more 1-15.

Alternatives considered

[Thryv](https://www.capterra.com/p/156926/Thryv/)

Reason for choosing HQ Rental Software

Free Trial played a major role. I love the set up and scenarios.

Switched from

[Thryv](https://www.capterra.com/p/156926/Thryv/)

This product fits my needs perfectly and much easier to understand and set up.

Review Source

BJ

Bianca J.  
Reservations & Logistics  
Automotive  
Used the software for: Less than 6 months

### "Our person \[sensitive content hidden\] & HQ process - Tops!"

October 20, 2023

5.0

Going digital. Less paperwork. Keeping track of our inventory and streaming the process. Our current system was very time consuming as we worked off excel sheets etc. Overall experience has really been excellent from first day of contact, everything went seamless, and you are all very well organized as well. \[sensitive content hidden\] is very attentive, easy to have meetings and conversations with as well. Super friendly and patient.

Pros

We have not had a chance to properly make use of the product at this stage as we are still busy with the setup process. We love all the features offered and are sure this will make our booking, vehicle handover and collection, payment etc. etc. super easy going forward.

Cons

The setup process was the least favourite part, as it takes a lot of time and effort, but it will be worth it... But the fact that you are very well organized with your excel sheets etc. did make this easy.

Reason for choosing HQ Rental Software

Both HQ and Navotar are very similar, but HQ had more features such as the inventory module and commissions partners and most importantly the fact that we could integrate our XERO accounting system.

Review Source

CS

Cornell S.  
President  
Automotive  
Used the software for: Less than 6 months

### "HQ Car Rental"

March 20, 2023

5.0

Very supportive and responsive customer service. Complexity exists because the software is very flexible to your business. It takes sometime to get familiar, but that’s part of what makes it so powerful.

Pros

HQ software is specifically made for car rental. I was using Checkfront and I was happy, but the additional features on HQ were critical. I was using a workaround to document mileage, inspection photos, etc.. With HQ, all of that critical info is part of the standard process and it’s documented on the contract. The app is great and streamlines the pick up/return process.

Cons

Additional percentage fee for using Stripe.No option for people to purchase gift certificates. Probably not used for most rental companies, but I need it for exotic rentals being purchased as gifts.

Switched from

[Checkfront](https://www.capterra.com/p/99249/Checkfront/)

Check front didn’t allow equipment photos or uploaded documents to the reservation.

Review Source

GL

Georgina L.  
Director  
Automotive  
Used the software for: Less than 6 months

### "moving into the 21st century"

March 10, 2024

5.0

Very happy with the software which can be as simple as your like or as detailed as you like and can be set up to your preference.

Pros

The whole process is now automated for us, previously we were all manual. It worked out perfectly for us as it is easy to use and access thru the app for our agents delivering vehicles to resorts/hotels. bookings can be amended and changed with ease. Very versatile software.

Cons

We weren't able to add a payment gateway being a Pacific Island. Some of the functions are not available on the app. Very minor.

Reason for choosing HQ Rental Software

Was attracted to the product from the reviews and after a consultation was happy to proceed. Communication was excellent.

Review Source

JM

Justin M.  
Rental Fleet Manager  
Automotive  
Used the software for: Less than 6 months

### "A Rental Software you can always count on"

May 6, 2021

5.0

We have upped producibility, solved problems before they happen, prepared for the worst, and the best. HQ rentals makes problems disappear before they even happen!

Pros

This software is so user friendly and the team literally will go to all lengths to program and map anything you need. They have thought of everything!

Cons

This software has no issues at all! It is very adaptable and always easy to move around and customize. However, sometimes the customer service can be lacking in a timely manner, but they have improved that tremendously!

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/)[EZRentOut](https://www.capterra.com/p/134914/EZRentOut/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[TapGoods Event Rental Software](https://www.capterra.com/p/181841/TapGoods-PRO/)

Reason for choosing HQ Rental Software

HQ had the most adaptable and inclusive demo, there was no pressure and maximum help. The process from being interested in the product, to the time of set up was flawless!

Switched from

[TSD RENTAL](https://www.capterra.com/p/92381/TSD-RENTAL/)

Their software lacked in many aspects, there were unable to quickly provide customer service and any time we needed to do something to adapt the software we were simply told it can not be done.

Review Source

AP

Agustin P.  
COO  
Automotive  
Used the software for: 6-12 months

### "Reinventing AmeriDrive"

January 30, 2021

5.0

We found HQ during a very difficult time for our company. Due to the COVID-19 effect, we had to reinvent ourselves, and thanks to HQ we were able to integrate new process as well to cut costs (beyond the software costs) by using their reporting and integration tools. Their software allowed us to optimize our resources and to identify problems faster than any other software that we ha used in the past. Without them, I am not sure that we could have gone through 2020, and all of it at a very reasonable price. I recommend everyone to try them, you will not regret it.

Pros

Very strong back end that has helped us to get a much better grip/control/view and understanding of our fleet performance and effectiveness. Very easy to use and implement. Their team is always open to adapt to our needs and not the other way around. All of this at a very reasonable price. We feel lucky that we found them.

Cons

Some it takes a little long to get an answer with problems, however, I see this as an easy fix.

Alternatives considered

[Clutch](https://www.capterra.com/p/178609/Clutch/)

Reason for choosing HQ Rental Software

better pricing, much stronger software

Review Source

vA

volkan A.  
manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "customer service is beyond expectations"

January 11, 2024

5.0

after a horrible and long onboarding attempt with Rentall our experience with HQRental is beyond our expectations.

Pros

The level of customer service provided by \[sensitive content hidden\] is exceptional..It would take months to learn the system without their assistance and knowledge. They handled every issue we had during the onboarding process and customized anything we asked for.

Cons

very quick and easy onboarding process with unbelievable customer service

Switched from

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)

Bad Customer Service Agents, Late Answers,

Review Source

SM

Sindiswa M.  
Director  
Automotive  
Used the software for: Less than 6 months

### "Fantastic Experience!"

July 18, 2023

5.0

Excellent

Pros

My success/relationship advisor \[sensitive content hidden\] is always available to answer my questions and guide me through the problem-solving process. The booking tool is easy to use and learn. The software helps me extend rentals without renters having to travel all the way to the branch, which was what they used to do. The manifest page helps me keep a pulse on which vehicles are due back, overdue or require maintenance.

Cons

I've just started using the system, whenever I have an issue \[sensitive content hidden\] is always available to assist, I haven't come across an issue worth mentioning.

Reason for choosing HQ Rental Software

The system seemed easy to use, and the features were exactly what we looking for, going from a paper based system of management to paperless, was a no-brainer.

Review Source

EG

Elizabeth G.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "smooth and detailed"

June 30, 2023

5.0

It as a slow start but im happy and confident in using the platform.

Pros

I enjoy the capabilities to customize the HQ platform to my company needs.

Cons

We need videos that can help the set up process. I searched YouTube and found not so helpful links. The first couple of days using HQ I thought I made a huge mistake, it seemed very complicated. thankfully, \[sensitive content hidden\] was able to take my last minute appointments and emails to help me through the set up process. At first I was considering in canceling HQ and sticking with the fleet wire platform. Im super grateful for \[sensitive content hidden\] patience and willingness to help.

Review Source

BD

Benjamin D.  
President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "So far, so good"

October 11, 2023

5.0

Pros

We've only been on the system for a few weeks now, but the initial thoughts are great. The software is very powerful and has a lot of flexibility built in. We now have access to features that we never even knew existed. The support team also seems to be quick to respond and able to resolve issues in a timely manner. The onboarding process with \[sensitive content hidden\] went smoothly and we were able to tailor the system to our specific needs.

Cons

So far the hardest part for us has just been getting accustomed to the new system and the work flow. The software is highly customizable so it allows us to make the transition as seamless as possible.

Switched from

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)

Lack of customer support and ability to quickly fix issues. Feature set was lacking.

Review Source

DM

David M.  
CMO  
Automotive  
Used the software for: I used a free trial

### "What I think about HQ rentals "

April 3, 2023

5.0

It is decent so far

Pros

I love the credit card invoicing. I was having trouble holding guest accountable when they damaged my vehicles which cost me thousands of dollars. I also like the help from the rep and how helpful and enthusiastic my rep \[sensitive content hidden\] was. It help simplify the process by a lot.

Cons

I don’t like how expensive it is. There are way too many unexplained tabs and the app is useless. Uploading photos for individual cars is very confusing. I don’t know if you upload for the class or the individual cars. I also don’t like how the sales reps try to force you into deals. But I got to give it to them they have hustle.

Review Source

ST

Sergio T.  
System Manager  
Automotive  
Used the software for: 1-2 years

### "Excellent Technical Support"

October 19, 2023

5.0

Pros

It is a very educational and practical product to use.

Cons

At the moment the system works very well and I have no difficulties using it.

Review Source

RLS

Roxana Lavinia S.  
Coordonator rent a car  
Leisure, Travel & Tourism  
Used the software for: I used a free trial

### "best experience"

August 23, 2023

5.0

with the help of HQ rental software, we eliminated excess bureaucracy and optimized everything

Pros

the whole integration process was simple and fast; \[sensitive content hidden\] had a friendly but at the same time very professional attitude, so that everything went exceptionally well

Cons

I can't say that there is something specific that I don't like about Hq rental software;I used the trial version so that the choice of this software was a decision that I made in full knowledge of the cause

Alternatives considered

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)

Reason for choosing HQ Rental Software

it was recommended to us by another companyfor the ease of the process

Review Source