# Page 7 | HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is HQ Rental Software the right Car Rental solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews

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HQ Rental Software

4.9 (336)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of HQ Rental Software

## Showing most helpful reviews

Showing 151-175 of 336 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DH

Derrick H.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "Great Software for Car Rental Companies!"

February 14, 2023

5.0

The experience with HQ Rental Software has been very positive, their team has been extremely helpful during the implementation and configuration process and the system is able to meet almost all of our needs as a car rental company.

Pros

HQ Rental Software has all of the features that our business needs as a car rental company and is highly configurable to cater to our exact needs. Because it is a Wordpress plugin we are able to plug the booking engine directly into our website for a seamless experience. HQ's support team is very knowledgeable and responsive.

Cons

We use a third party supplemental insurance to offer to our clients during the booking process, it would be great if they were able to plug their API into the reservation process on the website to automate this process.

Alternatives considered

[HivePress](https://www.capterra.com/p/10003276/HivePress/)[circuly](https://www.capterra.com/p/211961/circuly/)[Appy Pie](https://www.capterra.com/p/140928/Appy-Pie/)[VEVS Rental Software](https://www.capterra.com/p/248311/VEVS/)

Reason for choosing HQ Rental Software

HQ Rental Software had superior features, functionality, integrations and customizability compared to the competitors at a similar price point.

Review Source

SD

Sam D.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "Extremely Customizable and Great Quality"

January 8, 2024

5.0

Excellent service all around, no pushy sales tactics and very helpful. Support is very quick and responsive. Our first two support tickets were cleared within 1-2 hours for a low priority request.

Pros

We can everything and anything that we set out to do in this software from reservations to reporting and management.

Cons

It is complicated to set up on your own but they offer excellent support if you want to have them do everything for you. They also have an amazing documentation for set up to assist you. Barely a con.

Switched from

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)

Rentall support was awful, the service wouldn't work half the time and there were loads of errors and bugs.

Review Source

Rey D.  
IT  
Automotive  
Used the software for: Less than 6 months

### "Fantastic rollout and training process"

September 28, 2023

5.0

Great experience.

Pros

The features, implementation and support were fantastic.

Cons

There was nothing I didn't like about HQ Rental

Review Source

DL

Dane L.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "HQ Rental Software Review"

August 16, 2023

5.0

Overall experience was good. \[sensitive content hidden\] was great helping us configure the system and learning how to best utilize the software.

Pros

Fairly simple process for rental customers/end users. Our business cares most about keeping things clear for our customers as well as our team members.

Cons

As a company with multiple rental locations throughout the US we would love for there to be more consolidation tools where we do not need to have multiple pages for renters in different locations. One drop down or search option for renters that then brings up the vehicles available for their desired rental zone.

Review Source

DH

Darryl H.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "The improvement center. "

September 20, 2023

5.0

Awesome.

Pros

The ability to book guests with no problem.

Cons

I have no regrets. This is the best software available for my needs.

Review Source

RH

Richard H.  
Owner  
Retail  
Used the software for: 6-12 months

### "\[sensitive content hidden\] Product Review"

January 19, 2024

5.0

\[sensitive content hidden\] Was hands down the best part of HQ Rental. She makes the process super easy with onboarding and always makes herself available to answer any questions I may have. She needs a raise in pay.

Pros

\[sensitive content hidden\] Was hands down the best part of HQ Rental. She makes the process super easy with onboarding and always makes herself available to answer any questions I may have. She needs a raise in pay.

Cons

Can’t manage settings from the app or make adjustments to reservations

Review Source

JH

Jamaica H.  
Operations Manager  
Hospitality  
Used the software for: Less than 6 months

### "Very Happy with HQ Rental!"

October 24, 2023

5.0

We now have a seamless online booking platform. No more manually emailing quotes, and manually creating bookings! Customers can now book online, pay online, and upload their documents too.

Pros

The migration team was excellent, made the move from previous software to HQ as easy as possible. Always responded in a timely manner. Software is easy to use and so customizable.

Cons

Integrating our Payment Gateway was difficult and took weeks. We could have used more support, information, and assistance to get connected with the correct Payment Gateway. Authorize.net ended up being the one that worked in the USVI.

Alternatives considered

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)

Reason for choosing HQ Rental Software

Best software and for competitive price.

Switched from

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)

They had terrible Support service, weak reporting, and their prices kept going up!

Review Source

AK

Athena K.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Best rental software out there hands down!"

July 23, 2022

5.0

They went above and beyond! I've had such a great experience from the initial sales call to the onboarding proccess.

Pros

I've been using a different rental software for the past year that lacked so many features that HQ has. Before starting with HQ I made many trial accounts with their cheaper competitors. I found that the competition doesn't have all the features and capabilities as HQ Rental Software. It has literally everything you need for your rental car business. At first I was overwhelmed by the customizability and endless features. But I was assigned an onboarding specialist \[SENSITIVE CONTENT\] who helped me the first few weeks. She got on several calls with me and emailed me back and forth everyday for two weeks. I feel like an expert now with the software. Also anytime I make a support ticket I get an extremely fast response. I'm so happy I switched to HQ Rental Software and I wish I did sooner.

Cons

At this moment there is nothing I think that needs improvement.

Review Source

DP

Dawid P.  
DOO  
Automotive  
Used the software for: Less than 6 months

### "Overall review"

April 26, 2020

4.0

Very good software with perfect customer service almost all of my requests were very quickly resolved. Although the system setup is a bit complicated it allows for very personal customization for your needs. Staff is very helpful and always tries to help as quickly and as efficiently as possible.

Pros

Smooth customizable and very clear both the system functions and interface. Multilanguage options with possibility of designing different contracts for each language. Fast and reliable web access. A variety of user permissions. Mobile app with regular updates.

Cons

Lack of multiply rate plans. Car mapping for vehicle damages seems like a work in progress. Online customer signature is available only with external software. No possibility to add a Maintenance appliance by Vehicle Model The calendar could be more customizable and clear visually. A variatyof reports with customization options.

Switched from

[Rental Car Manager](https://www.capterra.com/p/92385/Rental-Car-Manager/)

Old solutions with very little updates and improvements. Some changes/updates were promised few years ago and never kept. Slow customer support. In two years around 3 times software was offline for a few hours and there was no possibility to get an instant fix, I was unable to contact customer service.

Review Source

JD

Jennifer D.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Review of HQ by a Campervan Rental Company"

October 28, 2020

4.0

Quoting, booking, pickup and return paperwork, customer emails etc

Pros

Ease of use and integration with our existing website and processes. It has successfully taken over the work of one administrative employee and made our pricing and booking info that much more accessible to our customers.

Cons

Some of the naming/setup of the options/paperwork can be not as straight forward as one would think - however thanks to customer service we have been able to get the most out of the product.

Alternatives considered

[Checkfront](https://www.capterra.com/p/99249/Checkfront/)

Reason for choosing HQ Rental Software

Better fit for our business needs

Review Source

Ercylio O.  
Director of Operations  
Retail  
Used the software for: 6-12 months

### "Excellent Software for the Vehicle Rentals"

October 9, 2019

5.0

With the business problems we had, we were looking for a solution that would allow us to manage internal and external fleet use. The Support team at HQ is outstanding and they really are "solution Mode" Folks.

Pros

\- Ease of rate setup - Ease to embed on website template - good pricing structure -flexible workflow

Cons

\- poor on Parking fines management. - Poor on Checkout and Checking procedures.

Alternatives considered

[Wheels Car Rental](https://www.capterra.com/p/141312/Wheels-Car-Rental/)

Reason for choosing HQ Rental Software

completely adaptable to our needs

Review Source

AL

Anelya L.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "Great tool for car rental "

March 12, 2024

5.0

The overall experience is excellent. The team is very responsive.

Pros

The car rental software offered by Hq has significantly streamlined our operations. Its intuitive interface simplifies the booking process for customers, while the backend management tools make it easy for our team to track reservations, manage vehicle inventory, and generate reports. With its user-friendly design and robust features, Hq's car rental software is a valuable asset for any rental business looking to improve efficiency and customer satisfaction. Highly recommended.

Cons

The least that I liked is that the company did not offer a discount.

Review Source

LB

Lisa B.  
Manager/owne  
Automotive  
Used the software for: 6-12 months

### "HQ Rental Software is next level!"

March 16, 2023

5.0

My experience with HQ rental software has been only positive! All my questions are answered as they come up, and \[sensitive content hidden\] and his team are knowledgeable and courteous!

Pros

\[sensitive content hidden\] and the team have helped my business excel and branch out from peer to peer car sharing to my own business. They reserved independently through my website that includes this HQ Rental software.

Cons

I guess I would like more automation so that I can change the rates easily as the market fluctuates

Review Source

SS

Sohail S.  
COO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great Service!"

December 14, 2023

5.0

Pros

The support I have received from HQ Rental Software has been amazing, they have guided me through every step and have been very helpful. The use of the application is very easy to understand and navigate.

Cons

none, I like everything about it so far.

Review Source

PD

Patrick D.  
Owner / director  
Automotive  
Used the software for: 1-2 years

### "I am very happy with HQ Rental Software"

November 4, 2021

5.0

Perfect. Great help. Nice product. Love it. Realy

Pros

Ones you known the product it is very easy and realy a very good overall view and control over your bisnis

Cons

If you don't know how to use is is very hard

Reason for choosing HQ Rental Software

We are growing and we have to grow with it. And this is the way. Now every one where ever they are can use it. All togeter.

Review Source

MM

Maurice M.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "Fantastic Customer support "

April 17, 2023

5.0

Pros

Pretty much everything , ease of use, customer support especially\[sensitive content hidden\], she is so helpful and knows her job inside out. She is a real asset to your team.

Cons

Stripe take too long to send payments to my account.One word FANTASTIC

Alternatives considered

[BusyPaws](https://www.capterra.com/p/231681/BusyPaws/)

Reason for choosing HQ Rental Software

Ease of use and excellent presentation by \[sensitive content hidden\]

Review Source

AD

Alces D.  
Director  
Hospitality  
Used the software for: 6-12 months

### "excellent job HQ"

March 14, 2024

5.0

Pros

the expertise of my representative \[sensitive content hidden\]

Cons

It is difficult to say what is the least satisfaction with HQ since the overall service is excellent. simply wish that HQ could process customer's payment too.

Review Source

BE

Bjorn E.  
Managing Director  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "HQ Rental Software Review"

April 30, 2021

5.0

Very satisfied

Pros

That our clients can make their own quotes That everything is in 1 place

Cons

In the beginning it was a time phase to get used to the system. But when we found all items, the pieces of the puzzle fell in place. No Freshbooks accounting software integration yet.

Reason for choosing HQ Rental Software

Cause HQ Rental Software is a dedicated software for rental of cars and trucks! And we don't want to pay per ride for software. 1 monthly or yearly fee. Local company in Curacao is always a plus for us.

Review Source

SM

Sam M.  
Operations Director  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great affordable product for small companies. "

December 8, 2023

5.0

Pros

The customer service has been absolutely fantastic in setting us up. \[sensitive content hidden\] did and amazing job and very happy with the product to date.

Cons

Fleet management could be better and easier to use

Review Source

IA

Irene A.  
Operaciones  
Automotive  
Used the software for: 2+ years

### "Excelente servicio "

November 29, 2022

5.0

Han sido excelentes, cada vez que necesito agregar algo me ayudan rápidamente, todo son muy amables.

Pros

Es de fácil uso y practico, me parece fácil de usar

Cons

Estoy muy complacida con todo, han sido excelentes

Review Source

LB

Luiz B.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "Great Support "

June 23, 2023

5.0

Lucas Coppola has been a great supporter, making the setup easy.

Pros

HQ its very friendly software . Many importante features, and good dashboards.

Cons

So far HQ software have been a great software.

Switched from

[Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/)

Bad support

Review Source

David H.  
Asset Lite  
Automotive  
Used the software for: Less than 6 months

### "Very flexible and mordern platform, superior customer support"

April 26, 2018

5.0

Most of our daily work is now automated, we save a lot of time and manpower! This means we can scale up our business at no cost.

Pros

\- customer support (24h) - they do everything to match your demands - modern, state-of-the-art software - price/value you get a lot for your money - they support you beyond the purchase We're really happy about our choice as we never experienced such a great support with any other software we tested - and believe me we had several trial accounts. But what's the biggest plus: They we're able to fully customize the software for our requirements - and they still do.

Cons

As we're in the German market, we needed to translate a lot manually - and there are still some flaws we need to tackle. Furthermore you should be prepared to spend some time with the software, to fully undestand it as they built in so many features.

Review Source

Response from HQ Rental Software

April 29, 2018

Thanks David, we're happy to be of help!

JO

Justin O.  
VP of Design  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great Product"

January 3, 2023

5.0

\[SENSITIVE CONTENT\] were excellent at helping get us up and running quickly. Very friendly and expedited our request to hit the deadline.

Pros

It's pretty straightforward and much less clunky than other rental software I've used

Cons

UX/UI needs work; it's hard to find things and not as intuitive as possible.

Switched from

[Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/)

They were awful and had very little room for customization. UI/UX was also abysmal.

Review Source

GN

Giancarlo N.  
CEO  
Automotive  
Used the software for: 6-12 months

### "Support"

July 21, 2023

5.0

Since I started using it 2 years ago, I always found it very easy to use and configure, it has everything a rent a car needs, a good product, value for money

Pros

the support that it gives you at the beginning of the purchase and how they help you in the configuration process is very good

Cons

nothing to say, the after sales service all is better

Review Source

KS

Keith S.  
Director of Marketing  
Automotive  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] and HQ rentals"

July 27, 2023

5.0

It’s been an amazing experience. The team and \[sensitive content hidden\] were super helpful with setting it up and getting us on our way

Pros

The fleet management and ability to send invoices and handle all of our booking and contracts in one system is amazing.

Cons

The only thing is the integration with wix is a little wonky- we may consider switching to Wordpress

Review Source