# Page 8 | HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is HQ Rental Software the right Car Rental solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews

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HQ Rental Software

4.9 (336)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of HQ Rental Software

## Showing most helpful reviews

Showing 176-200 of 336 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Micheal D.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "MKDEXOTICS LLC"

November 13, 2023

5.0

Pros

I love how easy it is to get use to thing and maneuver around the software.

Cons

The fact that its not fully connected with Turo anymore but obviously not HQ Rentals fault.

Review Source

JL

Junias L.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "Saved my car rental business "

March 29, 2022

5.0

I just started and I’m just in absolute awe

Pros

EVERYTHING. Managed my entire fleet for me and made it easy for people to book online. I used to use docu sign and other online signing softwares just to get agreements done before hand but now this system does it ALL for me. It’s a little confusing at first not gona lie but ONLY because there’s so much there for you and trust me I use EVERYTHING. \[SENSITIVE CONTENT\] walked me through it all STEP BY STEP. I fell in love !!! I was ready to quit but after finding this software all I wana do is expand!

Cons

NOTHINGGG the customer support is FLAWLESS

Review Source

Wanny S.  
Marketing Manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "A breaktrough for my company"

August 2, 2020

5.0

Thanks to HQ SW i have a breaktrought success with my campervan company, i improve the online rentals and customer had a great experience in the booking process. Then we can use the app to make the process of pick up and returnwith electronic sign while we deliver everywhere and not only in our office.

Pros

The Sw is complete in every field, there are so many options and the customer service is fast in reply and support.

Cons

Could be great if the SW can be integrated with other rental products, e.g. bike rental.

Reason for choosing HQ Rental Software

Because their App and electronic sign

Review Source

DG

Darrell G.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "New HQ user."

March 9, 2023

5.0

I’m new to Hq and It’s been a learning curve with HQ but with the help of their team; it has made the process so much easier to learn. \[sensitive content hidden\] has been a great help to me with figuring different techniques and strategies. The integration team has also been amazing with the time Frame of everything being completed.

Pros

I’m new to Hq and It’s been a learning curve with HQ but with the help of their team; it has made the process so much easier to learn. \[sensitive content hidden\] has been a great help to me with figuring different techniques and strategies.

Cons

HQ rental software is perfect so far. I haven’t had and any problems.

Review Source

JT

Jason T.  
President  
Automotive  
Used the software for: Less than 6 months

### "Great Company and Service!!"

May 3, 2023

5.0

It made my job so much easier having everything in one place and all information right at your fingertips.

Pros

This software is so easy to learn and keeps everything very easily trackable!

Cons

The ease of booking, all the way through the end of the rental process

Switched from

[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)

Their product is subpar in comparison to HQ

Review Source

vL

viviane L.  
partner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "A fantastic tool and a reliable partner"

April 14, 2020

5.0

We started to operate with paper contracts and this was generating many errors in operations, and we had to have a separate fleet management on excell... now With HQ rental all our business is becoming digital, all informations are integrated, informations more reliable and always available; our management is more consistent. Our team is proud to use more technology on the daily basis and accepted very well the change. We also count a lot on the system for our next step: on line sales and OTA integration.

Pros

Customizations possibilities are amazing, the databases are very well thought and constructed, showing a deep understanding of all the specificities of the the rental business. it's also really user friendly, intuitive, great to use, with good responsivity on all our devices. The support team is amazing, very professional, always available and acurate. Time response is very short and friendly!

Cons

A lot of translation work to pass to portuguese, and so many possible settings that it get sometimes confusing ...but the support team is always available acurate and fast to answer and solve

Reason for choosing HQ Rental Software

Quality of the communication with the support team and quality of the product

Review Source

IM

Inga M.  
Supervisor  
Automotive  
Used the software for: Less than 6 months

### "Great communication"

June 1, 2023

5.0

So far everything is good.

Pros

We are still very new in the filed and it takes time to make a correct decision.

Cons

We are still very new in the filed and it takes time to make a correct decision.

Review Source

BS

Bianca S.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "Rental Software"

January 30, 2023

5.0

I realize that HQ was needed to help me move forward with private rental. If I had done it without the system I would be lost. I found out about HQ through my insurance at LULA and I'm grateful for the recommendation.

Pros

The product is easy to use once you poke around a bit. Booking happens instantly and so does payment processing.

Cons

Sometimes if I am in an immediate bind and request help, it takes 24hrs to reach someone. Im assuming its because of the time zone difference. Also, customers sometimes receive links to pay and they expire pretty quickly. I cannot sync any other payment platform than STRIPE. Stripe can be very expensive with fees. I am still a very small business so saving money is very important to me.

Review Source

TG

Toshiki G.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Great Customer Service!"

April 21, 2023

5.0

Pros

The platform was user-friendly and \[sensitive content hidden\] was very helpful; I appreciated his attentiveness and how he explained the process.

Cons

There is nothing negative about the software at all.

Review Source

JR

Jose R.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Just my honest opinion"

June 21, 2020

4.0

Pros

I do like the calendar feature the most and the customer service. With the calendar I can see my fleet and manage it real easy from there. If by any chance I'm stuck then the costumer service on the web page it's fast and polite.

Cons

I was referred by my IT guy because I needed most of the features that your system offers. Also I was in need of an app that my clients could handle, to process their rental quick and easy. All I could say is that the app is nothing I was expecting and on top of that I will have to pay somebody else to make me an app and then try to sync it with your software. In the past few weeks I try to call the customer support number \[SENSITIVE CONTENT HIDDEN\] and I can't get thru. I could only get in touch with them thru the web page chat.

Review Source

SY

SEZER Y.  
Director of Operations  
Automotive  
Used the software for: Less than 6 months

### "Awesome!.."

December 12, 2023

5.0

\[sensitive content hidden\] were very helpful. \[sensitive content hidden\] was able to answer all of my questions and helped me a lot during the setup of the software.

Pros

It's very easy to use.

Cons

I just started to use it. So I am not able to comment this

Alternatives considered

[Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/)

Reason for choosing HQ Rental Software

It's easier to use.

Review Source

ET

EREZ T.  
owner  
Automotive  
Used the software for: Less than 6 months

### "HQ RENTAL REVIEW"

March 13, 2024

5.0

Pros

Looked for similar software for around a month and ultimately decided to choose HQ Rental. Has all the features you need and is cheaper than the other software options.

Cons

The only negative is that there are lots of options for customizing the software which is actually a good thing. \[sensitive content hidden\] my rep answered all of my questions during setup and helped me with all of the options needed.

Review Source

JS

Jose S.  
President  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "New age rental management service"

June 11, 2022

5.0

Pros

The simplicity and easy of customization

Cons

I haven't had any issues. All inquiries have been responded to or integrated

Review Source

RE

Rico E.  
Director  
Automotive  
Used the software for: Less than 6 months

### "Perfectly thought-out rental system"

January 16, 2023

4.0

We have been working with the software for a week now, the first reservations are coming in and it is nice that most of it is fully automated. You do have to set up a lot of things and we find out about new functionalities during use. The extensive dashboard and reports are very handy to manage. The intake and service via \[SENSITIVE CONTENT\] went extremely well. Issues are quickly resolved and addressed! Team thanks for the good guidance in the setup of our account.

Pros

Well thought out rental software especially targeted for car rentals. We use it for rental of luxury bus campers.

Cons

The software is mainly English and Spanish language. Too bad the Dutch-language version is not fully translated into Dutch. This would be an improvement if implemented, though.

Review Source

RU

Rafael U.  
General Manager  
Automotive  
Used the software for: Less than 6 months

### "excellent option for the car rental business in these times"

June 27, 2022

5.0

It is an excellent tool to manage your operations and increase internal controls, making the rental process more efficient.

Pros

easy to use, complete platform, I take into account all the factors that interact in the rental process and the improvements

Cons

So far it seems perfect. they could evaluate new integrations with companies that provide payment gateways in local markets in the future

Alternatives considered

[Wheels Car Rental](https://www.capterra.com/p/141312/Wheels-Car-Rental/)[TSD RENTAL](https://www.capterra.com/p/92381/TSD-RENTAL/)

Reason for choosing HQ Rental Software

its platform of easy use but at the same time robust and updated to remote rentals

Review Source

JS

Julio S.  
Operations Manager  
Automotive  
Used the software for: Less than 6 months

### "Ecluxx"

October 23, 2023

5.0

Overall experience has been amazing. \[sensitive content hidden\] in onboarding has been great.

Pros

All the functions are absolutely amazing and cover alot

Cons

The admin interface could be a little easier. Seems a bit tricky and could be organized better.

Review Source

AE

ALEJANDRO E.  
Customer service agent  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Best car rental software ever"

November 21, 2020

5.0

In All in car rental , think is the best reservations and car rental management software ever , once you get the first lessons with the customer service you realize how Easy and complete software .

Pros

This software it’s very reliable, also you can ask to the developers to configure this plug in for your website and also has a lot features you can use to make the process more a easy and fast

Cons

So far none , if something is wrong or missing they have a very helpful support service and fix it

Review Source

KD

Kevin D.  
Car rental  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Best software ever "

June 19, 2023

5.0

Great and fast 💨

Pros

Service was great and the price is very good

Cons

Nothing at all they did well in every aspect u can think of

Review Source

JW

Jerry W.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "All in one!"

January 12, 2023

5.0

Sonia was a huge help in setting up HQ Rental and integrating with my other systems.

Pros

Easy reservations and high modularity. Able to complete all processes remotely.

Cons

At the moment it has everything I am looking for. What I like least is the amount of options and systems available but that is actually a strength.

Review Source

CJ

Candice J.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Love "

June 30, 2022

5.0

Absolutely amazing and fast to set up

Pros

I really love everything about the software. It has all the options that I want and need and the customer service is TOP TEIR! I think by far that is my favorite thing honestly. They made learning the layout of the software so much more easier

Cons

It takes a little while to get use to the layout. I think i don't like that it too many place that you have to go under this tab to add this feature then over here to make the vehicle available, then over here to do this. Everything to do whatever you need for the vehicle should be in one area. It's not terrible but it definitely takes some getting use to and trial and error.

Review Source

EB

Erwin B.  
Director  
Automotive  
Used the software for: 6-12 months

### "HQ is the real deal! The system is extremely flexible and the HQ support staff is amazing!"

December 22, 2017

5.0

HQ has automated and standardized so many of our daily tasks. As the company owner it is now much easier for me to delegate tasks to our employees. And with the management dashboards I can monitor how the business is doing.

Pros

We offer short term and long term car rentals so a lot of the software solutions that we were comparing did not include all the features that we needed. With HQ we can easily manage both. One of the most important features for long term rentals are the payment schedules. Now that we have this up and running it's going to save us so much time and headaches down the road. We also really like the fact that our customers can sign for the Rental Agreement on a tablet device and then we send a copy by email, so we've stopped printing!

Cons

The number of settings was a little overwhelming at first but once you get the hang of it and the system is configured you understand how much power there is in the settings.

Review Source

MM

Mick M.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "Car rental - software"

February 13, 2024

5.0

Great experience, easy to use software and a great succesmanager.

Pros

The many possibilities and the success manager \[sensitive content hidden\] who guides us with all questions. The software is quite intuitive and easy to explain to new employees.

Cons

Splitting long-term lease and short-term lease is not yet possible in the system. Additionally, I encountered some issues with setting up an automatic email.

Review Source

JT

Janee T.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "HQ Rental Software"

November 9, 2023

5.0

Overall our experience with the software has been exactly what we needed.

Pros

The software is great for managing the daily tasks for our business. It has streamlined most of our systems, which helps us be more efficient in running our company.

Cons

The configuration can be a little intimidating but the training you receive is hands-on and makes it simple to manage the software. Their support members always have availability if you have questions or concerns. The agents I've worked with are experienced and know the the system in and out. Benjamin has been friendly, patient and diligent when we needed help.

Review Source

TD

Tanya D.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great Service!"

July 28, 2023

4.0

So far, so good. I love that \[sensitive content hidden\] makes me feel comfortable and seeks to understand my concerns when im not great at even explaining myself.

Pros

Emails templates , Discount Options, the ability to build a CRM with all the customers doing bookings.

Cons

I wish it was easier to use. Its easy but i feel it could be easier. I also dont like that the slide show buttons are not as visible when choosing your vehicle classification

Review Source

rP

ruben P.  
owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "good software"

March 29, 2022

5.0

excellent service,\[SENSITIVE CONTENT\] always helped me and answered my questions and I could not have asked for a better services

Pros

customer service always ready to help , fast response

Cons

we should have the option to choose the function to organize the categories on the calendar to group the items we want together, but that is the only negative point I have found

Switched from

[Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/)

hq rental was less expansifs and better services

Review Source