# Page 9 | HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is HQ Rental Software the right Car Rental solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews

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HQ Rental Software

4.9 (336)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of HQ Rental Software

## Showing most helpful reviews

Showing 201-225 of 336 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DD

Dada D.  
Virtual Assistant  
Automotive  
Used the software for: 6-12 months

### "Great Job, HQ Rentals!"

February 3, 2023

5.0

9/10

Pros

There's a lot of featured jam packed in this system. Most details are intricately taken in mind.

Cons

The interface. You might wanna create a system that's pleasing and easy to navigate. Seeing it all makes it overwhelming at first.

Review Source

SH

Stephan H.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great To Use"

May 27, 2020

5.0

Cannot complain at all. We are thousands of miles apart and yet they help you whenever you need them.

Pros

Easy to use, great add on features and willing to adapt to your needs and wants, there is never a no that we can't do it, they always assist and succeed.

Cons

very little, at this moment absolutely nothing

Review Source

Response from HQ Rental Software

May 28, 2020

Thanks Stephan, we look forward to many years of business together! All the best!

MN

Michael N.  
Customer Support  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Points"

October 6, 2023

5.0

Pros

Customer Service provided is extremely perfect

Cons

Software, assistances, availability and emphatics services

Review Source

GA

GERALDINE A.  
Planning Manager  
Automotive  
Used the software for: Less than 6 months

### "Perfect value for money"

November 18, 2020

5.0

HQ Rental Software has been a breeze in the middle of a pandemic that for sure affected our sector. It made easier the day to day activities for us, particularly when signing contracts and making some processes more efficient. Also It covers most of the features every car rental needs to deal with so I would recommend this software a 100%.

Pros

The product is very friendly with the customer. Easy to use and to learn. It covers most (if not all) of the features every car rental needs to manage daily. Besides, it makes our day to day work easier as we can work with the software app everywhere.

Cons

The only desired feature I can think of is the improvement of the app, since we know it wont be exactly as the PC site, some features in the app could be improved.

Review Source

FD

Fatima D.  
Director of Operations  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Review for \[SENSITIVE CONTENT\], not HQ"

December 15, 2022

3.0

My overall experience with HQ is getting better, but solely due to meetings, conversations, and hands on training from \[SENSITIVE CONTENT\] . Without \[SENSITIVE CONTENT\] , after 6 months of working on HQ, I would still be lost.

Pros

The ability to access customer support via tickets, because although the system should be user friendly in my opinion it is not. The support I've received from \[SENSITIVE CONTENT\] is top tier, the actual software is not engaging.

Cons

The glitches - glitches happen often and it leaves someone inexperienced wondering if they did something wrong or the issue is due to technical difficulties.

Review Source

Sean B.  
Managing Director  
Automotive  
Used the software for: Less than 6 months

### "I found out about Caag Software by Googling "Car Rental Software" and I've been extremely Impressed"

December 9, 2017

5.0

It's allow us to run our rental fleet nd give us complete transparency. Moving forward, we'll be able to implement other functionality built into the software that will help with support our business. There are also customer facing features which we've yet to utilise, but in time we'll definitely be investigating further and hopefully integrating them in our own website.

Pros

The help with setting up the software was done remotely and was very comprehensive. The system was very flexible, so all our specific requirements could be met, in fact, we've now been able to do more than we expected.

Review Source

Response from HQ Rental Software

December 11, 2017

Thank you Sean! We appreciate your kind words and look forward to implement more of our features with you in due time.

wV

wilmen V.  
presidente  
Automotive  
Used the software for: 6-12 months

### "mi experiencias hasta el día de hoy 04/23/2022 con HQ RENTAL software"

April 24, 2022

5.0

Pros

tengo solo 6 meses usando el sistema HQ RENTAL sofware me parece maravilloso es muy versatil y completo, la atencion personalisada es exelente y rapida doy 5 estrellas especial mente a Juan por su ayuda contante.

Cons

lo que no me gusta del sistema es que no tiene ya Prederminada las plantillas para trabajar que este actualizadas a los requerimientos necesarios básico.

Review Source

MS

Michael S.  
Sales and marketing manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Very comprehensive and flexible for any size of business and recommendable "

January 23, 2020

5.0

We have set up a complete car rental business for a car rental company in the Faroe Islands, which has a larger car fleet and the system has proven to be extremely flexible to work with. The biggest challenge has been the transition from a previously very unsuitable system, to figuring out how it will work best in practice and how we can move more than 300 reservations, from a bad to a good system.

Pros

That it can be adapted to just about any desire and should there be something that is not standard then it can be made

Cons

That there are so many opportunities that it can be difficult to find and learn them all. But is it a minus?

Reason for choosing HQ Rental Software

Simply because it looks to be that product that would serve our customer in the best way and we will also use it for other customers and recommend it as well.

Review Source

Response from HQ Rental Software

January 28, 2020

Thanks Michael, for leaving a review. We look forward to a long and successful partnership with you.

AS

Andrew S.  
President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "HQ Rentals Software implementation"

March 6, 2023

4.0

Very good, friendly and helpful.

Pros

A helping hands on implementation of the system, \[sensitive content hidden\] was and is a geat help.

Cons

Can take some time to fully implement so build that into your initial timeline for launching.

Review Source

SG

Stephanie G.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great product "

October 2, 2022

5.0

My experience was great. The customer service is top notch and they go out of their way to communicate with you and check in. The Support team will walk you through the software and make sure you understand the functionality and get everything set up and integrated on your website. \[SENSITIVE CONTENT\] was great and made sure we had a great set up! Even though there are a lot of settings, the team is there to help!

Pros

It has so many features and functionality that is exactly what I needed and then some for a private rental company. It allowed us to take our website to the next level.

Cons

I didn't like that there wasn't a way for us to categorize the vehicles by the car itself and not by vehicle class. Our business allows customers to pick the exact vehicle. Larger fleets may not need that option, but it would've been helpful for us. I was still able to make it work since our fleet is so small.

Reason for choosing HQ Rental Software

It had all the main features and functionality that we needed for our business.

Review Source

jV

jose V.  
MANAGER  
Automotive  
Used the software for: Less than 6 months

### "hq rental"

May 30, 2023

5.0

Pros

Es un sistema muy amigable y te ayuda a tener todas tus necesidades en la web

Cons

Lo mas dificultoso fue la configuracion del contrato, tamaño ancho y largo.

Reason for choosing HQ Rental Software

Porque es un sistema mas completo y amigable de manejar todo tipo de informacion del negocio, es muy abierto a cambios

Review Source

DO

Daniel O.  
Founder/Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Review "

October 24, 2023

5.0

Pros

The ease of use and how much integrations you have within the software.

Cons

The antiquated user interface. I believe it should be upgraded.

Review Source

SW

Stanley W.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "User Friendly "

June 13, 2023

5.0

My overall experience is great

Pros

This software is user friendly, it was easy to understand how to make a reservation and bill the client.

Cons

I can't still get the toll integration set up yet

Reason for choosing HQ Rental Software

Recommendation from Turo host doing private rentals

Review Source

CM

Cristian M.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Great Customer Service"

December 13, 2023

5.0

The customer service until now was great. We still learning how to navigate and getting to know all the functions in the system.

Pros

The help from \[sensitive content hidden\] during our onboarding was excellent! He was always ready to answer our questions with patience and kindness.

Cons

We still learning how to navigate in the system.

Alternatives considered

[Rently](https://www.capterra.com/p/194236/Rently/)

Reason for choosing HQ Rental Software

We did not have the support we were expecting from them.

Review Source

MW

Moses W.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Friendly- Easy to use- Support works well"

April 12, 2018

5.0

Pay less get more

Pros

The HQ team was able to help me start my new business as a franchisee. Within a couple weeks they also helped me to complete a nice looking website that is responsive and that allows my clients to make online bookings. A few months in now, I can really see how the system will help me to continue to grow my business. There are different layers to the system and as my company grows I can enable new features. The HQ team was also very helpful during the setup process to configure the system to my requirements. And when I run into questions I know there will be someone there to help me out.

Cons

They should work more on drag and drop features rather then fields to be filled .More colors in graphs and statistics.

Review Source

Response from HQ Rental Software

April 16, 2018

Thanks Moses we will take your feedback into consideration as well.

RB

Reef B.  
Rental  
Automotive  
Used the software for: Less than 6 months

### "Review"

April 14, 2023

5.0

Amazing!

Pros

All the things i need for my business are in it

Cons

When booking a car i cant automatically put that vehicle on the reservation

Review Source

MR

Monica R.  
Manager  
Automotive  
Used the software for: 6-12 months

### "A Valuable Tool for any Car Rental Company"

June 22, 2020

5.0

We consider HQ a valuable tool for any car rental company. They offer very complete software that adapts to different needs and business sizes

Pros

The ease of use, the innovative features and the good customer support they provide.

Cons

So far, everything has been to our likingA

Reason for choosing HQ Rental Software

Mainly, because it allow to do the whole process without paper intervention. With HQ everything can be done through your application and allows the customer to receive the booking confirmation, rental agreement and invoices by email. Additionally and not least, they provide satisfactory customer support.

Review Source

FM

Flor M.  
Ceoo  
Automotive  
Used the software for: Less than 6 months

### "\[contenido sensible oculto\] da muy buen soporte "

March 7, 2024

5.0

Es buena experiencia porque tiene mucha informcion umy relevante y buena sobre la flota de vehiculos y sobre los clientes y facturacion.

Pros

Lo completa que es al información de los coches, reservas clientes etc

Cons

No es muy intuitivo si no lo has usado nunca

Review Source

KP

Kerry P.  
Group Manager  
Hospitality  
Used the software for: Less than 6 months

### "10/10 Car Hire System"

August 30, 2021

5.0

This has been such an easy install and easy to use. Yet all the functionality you could wish for.

Pros

The ease of use is incredible, set up was completely hassle free. Any issues were resolved so quickly and never too much of a hassle. Gave our organization complete visibility of our business and gave us control over our fleet. I cannot recommend this software enough!

Cons

There is nothing I did not like. Our needs were all met.

Reason for choosing HQ Rental Software

Cost and ease of use. HQ won hands down

Switched from

[RENTALL](https://www.capterra.com/p/119277/RENTALL/)

Navotar was cumbersome and outdated. Difficult to use and had no way of knowing which cars would be checking in and checking out for that day.

Review Source

GR

Guillermo R.  
Cep  
Railroad Manufacture  
Used the software for: 1-2 years

### "A real car rental software with everything your company might need!"

May 25, 2023

5.0

Pros

Easy to set up and use. A complete system at an affordable price.

Cons

return time for tickets could be improve.

Review Source

bC

blay C.  
owner operator  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "General impression"

April 14, 2023

5.0

I would to praise Marco Serrano, who was very patient with us and available during our training on how to use the software. I strongly recommend HQ RENTAL to anyone looking for a software that manages car rental and more.

Pros

The speed and accuracy of the software..

Cons

Nothing to report to this point, will gladly communicate with them if something comes up.

Review Source

lD

luis D.  
Marketing Manager  
Retail  
Used the software for: Less than 6 months

### "Top Service "

April 29, 2023

5.0

Excellent service over all from sales , integration and training .

Pros

Very good back end support and can be done anywhere in the world.

Cons

Expensive for a small start up company , However they do offer the option for you to freeze your account , with no charges , while developing ofrif closed for certain seasons .

Reason for choosing HQ Rental Software

Yes

Review Source

JR

Jeffrey R.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Best support and Best Software"

March 8, 2023

5.0

Overall it has been a great experience. It will make my business much more efficient and provide peace of mind and ease to my customers

Pros

I love the step by step walkthrough to help me understand how to maximize the software for my business.

Cons

Nothing I dislike at all. The software is great to use and handles all of my requirements

Review Source

MG

Mariane G.  
Rent A Car  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "\[SENSITIVE CONTENT\] Services "

January 5, 2023

5.0

Pros

For our company, what differentiates HQ from other companies. It is certainly the service, the agility and especially \[SENSITIVE CONTENT\].Every time we had any questions, he always answered us.The program is great, but without the quality after-sales service, it would be the same as the others.Of course, after-sales service is what makes the difference.

Cons

We only have praise. it is acomplete software, which meets our needs very well.And it has helped in the operation of our company.

Review Source

JO

Jerry O.  
Member  
Automotive  
Used the software for: Less than 6 months

### "Ha rental review"

July 18, 2023

5.0

Great

Pros

Communication is very important and I get plenty of the with hq rental

Cons

Myself, I'm bad at setup and I struggle with the initial set up.

Review Source