Pega Ratings

Overall
3.5/5
Ease of Use
3.5/5
Customer Service
3.5/5

About Pega

Pegasystems offers a transformational approach to CRM with products that help you build strong, long-lasting and profitable relationships with your customers. Pega's Customer Process Manager (CPM) is built on our core BPM capabilities, and is also available with industry-specific models, processes and interfaces for financial services, healthcare, and insurance. Learn more about Pega

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Showing 10 of 10 reviews

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Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Computer Software, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 15, 2019

“Build your application quickly”

OverallI use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application.
ProsYou can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time.
ConsTo solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people.
Reviewer Source 
Source: Capterra
August 15, 2019
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Robel T.
Junior Accountant
Environmental Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 6, 2018

“PEGA review”

Overall- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone
Pros- Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank.
Cons- Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software.
Reviewer Source 
Source: Capterra
August 6, 2018
Verified Reviewer
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Enterprise Level CRM Tool by Pega systems”

Pros1. The software has customer service modules also integrated along with usual sales, marketing and CRM functionalities. 2. Multi-channel customer recognition capacities to provide complete data capture capabilities. 3. Since Pega is mainly BPM centric, a large number of clients have been able to find eligible use case an implemented Pega.
ConsMaking customization can be quite challenging technically and also later maintenance also may become cumbersome.
Reviewer Source 
Source: Capterra
May 24, 2019
Myca A.
Director, Customer Experience
Philanthropy, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
February 8, 2018

“CRM and BPM for "The Rest of Us"”

OverallOverall, Pega is an ideal solution for organizations with complex needs and deep data sets that need to stay in touch with their constituents or customers. The beauty of Pega is the flexibility of the platform. I'm happy to say we have ZERO custom code and even though we're not quite live, we have already gone through an upgrade with ZERO problems with compatibility.
ProsFor a mid-sized nonprofit, Pega is a lifesaver. Sure, Microsoft Dynamics and SalesForce Cloud provide key CRM functionality at a reasonable price -- but both require significant and ongoing investments in consulting time, something that is tough for nonprofits to budget for. With Pega CRM, we are able to gain an enterprise-scale CRM solution PLUS a business process automation tool that can (eventually) be administered internally.
ConsOur implementation partner, Serendebyte, was not ideal. We had multiple challenges with attempting to get them to complete the agreed-upon scope. Word to the wise, no matter what the sales team says, take the time to bring your implementation team onsite before you agree to use them. Don't even trust a phone call! We didn't get the same team we talked to in the partner interview, and it showed.
Reviewer Source 
Source: SoftwareAdvice
February 8, 2018
Verified Reviewer
Banking, Unspecified
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
April 27, 2018

“Give this one a pass”

ProsThere are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. Works very well with legacy data and can be fairly easily customized for a specific client interaction type.
ConsIt is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secure connections to email servers. Everything is an extra cost, every feature requires custom development. It was pitched as a turnkey solution but has been anything but
Reviewer Source 
Source: Capterra
April 27, 2018
Jaleel B.
Developer
Information Services, 51-200 employees
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
2/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Source: Capterra
October 6, 2016

“Very Robust application with many open issues”

OverallI see many issues when it comes to the performance and UI of the applicaiton and the features what PEGA is providing is amazing.
ProsFeatures
ConsPerformance
Recommendations to other buyersNo
Source: Capterra
October 6, 2016
McGarey t.
Unspecified
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
3/5
Value for Money
2/5
Source: Capterra
October 5, 2016

“Edge back office”

OverallUnable to work well with Salesforce really need to see the complete 360 of the customer. Would like seamless integraion
Source: Capterra
October 5, 2016
sibin M.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Source: Capterra
October 4, 2016

“Pega for Sales Force Automation”

OverallPega's version 7 fro sales force automation (SFA) is a big change from prior versions and has a UI that competes with leading SFA CRM Salesforce.
Source: Capterra
October 4, 2016
Naresh G.
Senior Consultant
Information Technology and Services, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 18, 2018

“Review of Pega CRM”

ProsIt is a very nice software tool which can be used for CRM. It is very Dynamic and flexible to operate the tool. This can be easily operated with zero coding knowledge.
ConsIntegrations with other software and connections to email server is not secure and is little complex. All these features are available with extra costs since it requires a custom development.
Reviewer Source 
Source: Capterra
December 18, 2018
Donna S.
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Reviewer Source 
Source: GetApp
March 1, 2018

Reviewer Source 
Source: GetApp
March 1, 2018