Community Software Solutions

Eleo


5 / 5
59 reviews

Who Uses This Software?

Nonprofits seeking affordable, easy-to-use online donor management software with all the features and integrations needed to increase and manage your fundraising.


Average Ratings

59 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Community Software Solutions
  • www.eleoonline.com/
  • Founded 1991
  • United States

About Eleo

Eleo is designed with new and seasoned fundraisers in mind. Complete with every feature, integration and report you need to build strong relationships with your donors. Send effective communications and analyze your fundraising efforts. Pricing starts at $39/month with up to 2,500 contacts including unlimited live support and built-in learning library. Eleo comes equipped with event, volunteer, membership and grant modules. Winner of Software Advice's FrontRunner 2018 Usability Award!


Eleo Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Discovery
  • Donor Management
  • Event Management
  • Gift Matching Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Pledge Management
  • Recurring Giving
  • Volunteer Management

Eleo Reviews Recently Reviewed!


Eleo has been exceptionally functional and helpful with our transition away from spread sheets.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer support!! I am so delighted to talk to a real person when I have a problem. They are always quick to solve things. They also take our suggestions and try to incorporate new tools into the database as they make sense for organizations like ours.

Ease of use- I have used and implemented 4 other databases at various non profits and this has been the easiest getting started with and training other individuals on.

Functionality- We are able to track donors and pull useful reports.

Integration- We are able to make custom webforms easily and targeted to specific uses.

Cons: Emailing using the database. I love that I am always able to track back what I sent out using the database but standard email products have so much more flexibility and versatility. I know that ELEO is always looking to improve functionality.

Overall: Easily solicit LYBUNTs for end of year solicitations

Integration for online donations

Customer support for all questions

Eleo is flexible and feature-rich, an incredible value, and the support team is top-notch.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy to use to support data capture and reporting according to our organization's specific needs. The filtering and sorting aspects of Eleo let us easily work with different segments of our population of supporters, from individual to corporate donors, to event sponsors, to grant-makers...and more. Eleo works very well at a great price for our donations/donors and fundraising operations. The relatively new grants module adds unparalleled value to the Eleo software. The support team is professional, responsive, skilled, responsive and pleasant to work with. The overall value is outstanding.

Cons: Eleo is so function- and feature-rich that it is was challenging to learn from the general trainings how to use all of it optimally for our unique needs and goals. Nonetheless, the Eleo support team was highly responsive to all of our questions and helped us quickly learn how to use Eleo to best serve our organization's needs.

Overall: Highly improved, more efficient and accurate data capture; reduced data management redundancies; better dashboard control over donations, fundraising and grants; easy data filtering and reporting to meet a variety of existing and emerging business purposes.

From the actual product to the wonderful support services, Eleo Online fulfills our needs.

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I've worked with large foundations that were established decades ago and have thousands of donors. These institutions have donor database software systems that are outstanding. Moving to a much smaller but equally worthwhile foundation less than three years ago, I met with Eleo representatives and found them to offer a high quality system that equaled my experience at larger institutions. The ease of learning and using this system, the costs for this product, and the utility of this database system are all outstanding. In addition, their personal support of any questions or needs that arise is also outstanding!

Cons: That Eleo Online wasn't established earlier! The Amy Foundation was established 11 years ago and all donors records were kept on excel spreadsheets, all of which was accurately incorporated with exceptional ease into the Eleo system.

Overall: Eleo is as beneficial to me as any database system that I've used in the past at much larger organizations. It satisfies the donor information needs and offers the ability to retrieve, update donor information, and follow-up with donors through various appeals, letters, newsletters, or other communications with great ease.

Capterra loader

I Recommend Eleo all the time

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have worked with and volunteered at nonprofits for the past 30 years. I am that rare person who likes databases and believes it is one of the most important tools a nonprofit can have. Eleo is easy to use, has dynamite training and support, and is super affordable compared with comparable software programs. Put the data in correctly and you will get out what you need to know to move your nonprofit forward. And if you need help doing it - support will help with that.

Cons: I can't think of anything I didn't like about Eleo. So many nonprofits are paying outrageous software fees without investing in the training to use it properly. Use Eleo, get trained and save money.

Overall: Eleo allows my clients to track the relationship with each stakeholder - donor, volunteer, client, community contact, etc. It allows us to segment lists so we can customize our communication with each person. Nonprofits are all about relationships. Eleo is a vital tool to help you manage the many important relationships your nonprofit has established.

Excellence!

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software has amazing usability and runs awesome reports. The ease in customizing it based on our needs makes it ones that makes it #1 in line with other competitors. We truly have no idea what we'd do without it.

Cons: We have no issues or complaints with the software.

Overall: We have been able to provide updated and real time reporting to both customers and funders. The software also allows us to ensure fairness in our job selection and placement processes as well as provides us with amazing payroll results and supports. As an agency we rely on the software and the providers over at CSS to make us successful and to date they have not disappointed.

Great software at a great price. We can now easily access our data for the information we need.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use for entry and it is organized in a way that makes sense. We have donors and members. We can easily see where each stands and process new members and renewals. Easy to create letters and integrate for email communication. Provides lots of reports and each report can be filtered for what one needs. Customer support is friendly and efficient.

Cons: The software does what it is suppose to. It would be nice if I could have a software at this price that included my website, email, accounting system but I know that is not realistic.

Eleo has completely changed the way we manage our donations!

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is intuitive and fairly easy to learn how to use. Eleo employees are incredibly helpful at training on the use of the software, responding to questions and troubleshooting issues - all in a timely manner. We were previously using an Excel spreadsheet - which was cumbersome and prone to errors. This software has improved the accuracy of our data entry and ease of pulling data reports.

Cons: The main drawback is that we didn't discover the software sooner! :) We use this software for pulling weekly deposit entries, as well pulling short and long term donation reports for use internally and for our direct mail campaign, and have been extremely satisfied with the amount of time it saves us and its ease of use!

Overall: Ease and accuracy of data collection, ease of pulling data reports, time saving!

Easy to use and all the features we need.

Feb 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy to use and the screens are organized well.

Easy data entry screens.

Reports allow you to select the information you want.

Live customer service is great.

Overall: The software let us organize and share our data. Instead of having data in many different systems and spreadsheets we now have the information we need in one online place. Our communication has improved also due to the integration with Mail Chimp and the ability to create list and print labels. We can even create lists and send it to Avery Labels for various creative print jobs.

Easy and intuitive!

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Eleo makes sense. I run a small non-profit, with no special fundraising staff, and the Eleo software ease-of-use makes it extremely valuable to me. I don't have the time needed to become an expert on the huge platforms, and eleo can do just about everything that I need.

Cons: The only issue I have had is with combining multiple gifts from a single donor for a letter. I need to have the gifts listed separately, but I don't think eleo does that.

Overall: Eleo is an easy to use system that allows me to track and monitor my donors. When I have needed help, the support I have gotten through email and phone has been quick and effective. I highly recommend eleo!

Eleo has been a lifechanger for us!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reasonable cost (especially compared to other databases) and ease of use/quick learning curve.

Cons: It would be nice if we could use the internal thank you feature by uploading our logo and customizing. However, we are still able to do this with a mail merge, so it's not a huge loss.

Overall: We were previously using an Excel sheet to track thousands of donors *cringe*. Unfortunately, most donor databases were way out of our non-profit budget. Eleo is not only affordable, but was incredibly user friendly and quick to learn. On top of that, the customer service is fantastic. I receive a check-in email from one of the staff on a regular basis and if I have questions, she promptly provides an answer!

Quality, Affordable, and easy to use

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is extremely user friendly. There is a navigation bar at the top of the site and there are many customizable options within each page. Furthermore, the settings allows you to control much of the database. They have integration with mail chimp and PayPal, but I have yet to explore that region.

Cons: The software does have numerous customizable options, but there are limitations. The software is basic in its function and for large companies or non-profits it is too manually concentrated.

Overall: Eleo is used as our donor database. Since we are a small non-profit organization the extra gimmicks and tools are not needed. Eleo has even more options than our company utilizes. The price is fair and the functionality works since we have a full-time employee who is dedicated to updating the records. Eleo has to be used by an active employee. It is not meant to be run by a passive approach. My experience with customer service has been the most beneficial part of Eleo. Since, it is a smaller company I have never had to wait for a representative to answer the phone. The representatives are stationed in the United States and are easily understandable and they're almost always available. They also offer the ability to sign up for an appointment the following day.

Very satisfied!

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Eleo is easy to use and has all the information so easily accessable. The thing I like most about this software is the availability of the information for each contributor. I glean information from the contact info as I record the current gift. This saves me time and makes the statistics more accurate.

Cons: The only thing I wish was a bit different, is that I wish we could add a couple of specific information tidbits to each contributor's gift (I.e. who the gift is in memory of). We have found ways to make this work, but it is a little more cumbersome.

Overall: Eleo has been a very good choice for our non-profit. Once the information base was in the system, it has proven to be an efficient and time-saving way of tracking our gifts to this organization.

Intuitive, Easy to Learn Software - With Top-Notch Customer Service!

Mar 19, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Eleo is very easy to learn to use, and so far has proven very flexible in its reporting options so we can slice & dice data as we need/want.

Cons: I can't batch-enter donations, which would be a nice feature to save time during periods of high-volume giving. Also, the Relationships feature could be more robust so that we can more easily (and quickly) connect individuals to employers/organizations and/or family members. Also, adding Relationships in donor records is a notably slow process.

Overall: Eleo will allow us to more quickly manage donation data (to tie donations to specific fundraising campaigns) - we used to just use a spreadsheet to track donations for this purpose. It will also allow us to more fluidly build and manage mailing lists for invitations, appeals and events. This was previously a very painstaking manual process, using a combination of financial software data, Excel, and many rounds of review and edits. The help/library feature built into Eleo is very good; even so, I have encountered a few glitches and/or challenges while setting up and test-reporting using our data in Eleo. In all cases, Eleo customer service was incredibly responsive and have been able to resolve my issues quickly and efficiently!

Great software and really easy to use....Best customer service ever!

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: I love using this software from Entering the information which is very easy to do and it flows really nicely and is extremely easy to use. The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet and the tutorials are easy to follow and learn!

Cons: Lack of custom signature for letters and recurring donations are tricky and have to be manually processed.

Fantastic product for a low cost.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is super easy to use, even for coworkers for are not tech savy. If you ever had a question, their customer service team responds super quickly to assist with whatever you need.

Cons: There are a few negatives and kinks to the program. The first is that not all fields are able to be customized which makes it a little tricky trying to navigate it to fit the needs of your organization. I have encountered a few kinks in the program and mentioned it to their team and within a few weeks the kinks were fixed (i.e. not being able to soft credit a pledge payment or link a pledge payment to an event).

Great for small non-profits!

Feb 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and integrates well with other programs we use like Constant Contact. Support is also very quick to respond and is always helpful. For the price, it is a terrific system with a simple design.

Cons: As it is a more simple system, there is some functionalities left to be desired. More design aspects for mail, forms, and email templates would be something that would add more benefit to the system.

Overall: This has helped us track and utilize our donors much more efficiently, it is easy to generate reports, receipts, and letters which lets us communicate better and faster with donors.

I love Eleo

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Excited to dive deep into this system and see how our donor system will grow with Eleo's help!

Pros: I love the built-in support mechanisms- being able to make notes about how to use each page for other users, library with step by step instructions and a support button live support! Eleo treats each customer fairly in terms of support and features regardless of client size and pricing level- very important. Eleo will import all of your initial data for a free- this feature is usually a huge fee! I love that to do list and calendars can integrate with my Google account. The Grant Management section is nice and easy to use. Overall, this program is ideal for anyone! Thank you Eleo for creating such a great system!

Cons: So far, I have nothing to complain about! It is not the prettiest system in the world, it is very basic but in the end that simple look makes it easy for anyone to use.

Smooth Transition

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We switched from a different software and was pleased how easy this software is to navigate. If you do run into a question it is easy to get help with either customer service or the help icon.

Cons: Unfortunately, we can not align our fiscal year to our Eleo account. Ours runs July 1- June 30. The system runs on January 1 - December 31.

Also, unable to use logos in letter templates. A bit of a challenge to link MS Word letters to accounts.

Overall: So far so good. Customer service has been extremely helpful with our transition and helping us update our accounts.

Great Software! Really easy to use. It saves me time in doing my work.

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Entering the information is very easy to do and it flows really nicely. Everything makes sense.

The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet.

Cons: There's really nothing I don't like. It does all I need it to. I really can't think of anything that I would want to change.

Overall: Saves Time. Easy to use.

Eleo has helped our small non-profit track all of our donor information and giving histories.

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love the helpful and enthusiastic customer support. Eleo has organized and simplified our record keeping in strategic ways that enhance our effectiveness in both fundraising capacity and donor relations.

Cons: At this time the ELEO online donor management software does not offer team fundraising pages for our events.

Great Program!

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how after you learn how to use everything, there's so much to do with the program. You can keep track of hours, keep a list of clientele, and much more! There's so much Eleo can be used for and I'm so thankful for that.

Cons: When you first log on, there is so much that one may feel overwhelmed and confused. However, once people spend the time to understand the basics of the program, over time, they begin to understand other aspects of the program naturally.

Overall: Eleo is great and has helped us so beyond words can express.

Great Software

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Eleo does everything we need. Build lists for emails and letters works with Constant Contact and Quickbooks, notes and tasks, events and reports. It is all easy to use.

Cons: It would be nice if I could text groups.

Overall: It is great that Eleo is in the cloud so I can get to it from anywhere. It is easy to use and the customer service is excellent. I can keep all my contacts in one place and label them so I can separate out contact types, such as vendors. Reporting provides a lot of flexibility and I like that so much can be viewed, printed or downloaded to Excel. Great price too!

Great experience from customer service to functionality! A great low-cost solution for nonprofits!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is easy to learn and use. It is a great, affordable solution even for small non-profits. I can manage all of my donor activity in one place as well as track grants and manage volunteers and events. The customer service is awesome and highly accessible. A great company working hard to provide a top-notch product!

Cons: Basic fund development software. Lacks some of the bells and whistles of more expensive programs but overall great functionality.

Capterra loader

Eleo has been a super helpful tool to me as a volunteer membership chair of a not for profit.

Feb 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate and export reports.

Integrates with ConstantContact

Integrates with QuickBooks

Offers a less expensive and secure alternative to Paypal.

Cons: As with many software packages, it categorizes members by individuals and not also corporate with multiple individuals from the same organization. When we push the corporate member category, we'll continue to work with individuals and discount accordingly. Will also explore integrating into our website, i.e., for Board and member profiles automatically extracted from Eleo. This could easily shift to the "pro" column after consulting with Eleo and our web coder.

We switched to Eleo about one year ago and have been very pleased with the results!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can access it no matter where you are! Also, the customer support is amazing. Customer rep always responds right away to our questions.

Cons: We would like an option for "quick gifts"; we would love an app for our phones to access the system; and we would like fewer steps when doing a report - more of a one click option perhaps.

Overall: The training and customer support is above all else huge for us! Customer rep are wonderful to us.

Great donor management software!

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the ease of reporting, the grant tracking function and the integrated credit card option.

Cons: Memberships, as we do not charge a membership fee. We don't track this information but I'm sure it would be useful to other organizations.

Overall: Great experience in switching to Eleo. There are always a few hiccups in a transition and the Eleo team was always ready to help and make any needed changes. Great product, great team!

Excellent Value!

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: An easy-to-use repository for donor information. Great technical support. Ability to look at data multiple ways with the report writer. One place for all the contacts for the organization. Ability to add all revenue and expenses for events and fundraising campaigns. Integration with our email provider ConstantContact is a plus. Plenty of documentation on how to do each task. Steps you through things thoroughly. Integration with payment processor easy to set up.

Cons: Webforms are a bit simplistic. Would love to be able to use HTML to dress them up with photos and other text. Also, there is no option to ask donors to cover transaction fees. That is something our organization would very much like included.

One of the customer rep is really user friendly. We love it. Their customer service is amazing!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love having all our donor records in one place. We get donations through a variety of avenues and the rep makes it so easy to input everything and search the data. And really easy to send thank you letters and donation tax receipts out. It really only takes a quick orientation to understand the in and outs of the software. And if you have any questions or concerns their customer service is great.

Cons: We honestly have no complaints! We have had a wonderful experience with the rep! We highly recommend it to any non-profit.

Our transition from an old program with 16,000 records to Eleo was done without a problem.

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Software is user friendly and easy to learn. If a mistake is made it can easily be rectified. You can get a multiple of information and date when you run your reports. If you ever have a problem or don't understand something the customer service department goes out of there way to help you.

Software Review

Dec 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service is excellent. They are very responsive to questions and provide answers.

Cons: There are not clear definition documentation regarding "all" fields when importing data. This information is very important when customizing the software to a particular organization.

Affordable, Flexible, and Friendly!

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service has to be the #1 thing I love about Eleo. If I could give more than five stars, I would! They are always so kind on the phone or in email, even when I am frazzled, and they are incredible quick to help me with whatever challenge I am facing. We've used Eleo for not only donor management, but fundraising registration and management and both have been a lifesaver in keeping track of so much information! Eleo made sending receipts, end of the year statements, and thank yous a breeze and keeps me on track with our donors. Plus, it's a great price for our small non-profit!

Cons: It took me a little bit of time to learn the software, but custome service was completely available and very easy to work with. Any time I had trouble figuring something out, one quick email or phone call had it sorted out almost immediately!

Overall: I've been using Eleo now for almost five months for our non-profit and I am so thankful for how this company helps us with donor management!

Eleo, a good value for small nonprofits

Mar 21, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Many different modules, there is payment integration for events and other types of donations, I'm glad they have web forms, customer service is outstanding

Cons: Don't like that it wants you to create separate records for a person as a representative as an organization and that same person as an individual donor. Web form function is helpful but has some issues. Event seating function wasn't very useful/user -friendly

Overall: Eleo is an affordable solution for nonprofits who are ready to start using a donor database. There are a lot of different modules and functions that you can use--we're planning on building up our use of the system over time as we get to know it better.

Eleo is a great product for small nonprofits.

Feb 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent customer service.

Affordable pricing.

Integrates with QuickBooks, Constant Contact.

Auto entry of online donations saves time!

Cons: Eleo has its quirks but it works well for small nonprofits on a tighter budget. Best product for the price.

Excellent Product-Easy to Use-Affordable

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is excellent, the product is easy to use and has rich features that save our program time.

Cons: There really are not any cons so far. We are satisfied with the product.

Eleo Fundraising Software Review

Dec 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software allows our business to track donor relations and create custom reports.

Cons: This program can be difficult to navigate if the user is not trained properly.

Overall: We use this program all the time to manage and record donations.

A Great Tool For Small Non-Profit Organizations

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Affordable and easy to use. I have no more to add.

Cons: Nothing specific. I have no more to add.

Overall: By purchasing the software it enabled the organization to start capturing names, recording donations, etc.

Capterra loader

The customer support at ELEO is top-notch! the support staffs are so helpful, nothing is ever too much!

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate, it can be used with minimal training and when you are unsure you can call, you do not get an answering machine, they answer the phone and can provide you with help whenever needed. The software provides me with access to segmenting my donor base and with incredible reports, it provides every feature one may need.

Overall: Organized my donor base by population served, allowed me to restrict funds to programs and the reports generated are amazing. I was able to provide the company with excel spreadsheets and they imported my data.

Eleo Fundraising Software Review

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the ability to look up clients and donors with ease!

Cons: If not trained in how to navigate the program, can be difficult to pull reports and find information.

The implementation process was easy and their support team walked us thru the entire process.

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have utilized The Raisers Edge, DonorPro, and DonorPerfect this software for the COST, functionality, ease of use, the quick and pleasant customer support truly makes this product unique and comparable to the much larger organizations.

Cons: The Constituent search features, do not allow you to search by first and last name together like other databases.

Vendor Response

by Community Software Solutions on May 22, 2018

Eleo has the ability to search any word in the database including multiple words such as first and last name of individuals and organizations.

Pleasantly Surprised

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease at which I could enter my information into the system. Additionally, the reports are very specific and easy to run. A very user friendly system.

Cons: Label function is limited. And I had issues with missing information when did my first download.

Overall: This program is what I needed in order to do my fundraising appeal this year. It's a concise place to gather the name of my donors, their gift giving trend(both for this year and historically) as well as to keep notes about the donor.

Eleo Review

Mar 08, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Extremely budget-friendly and does the job for a small-budget organization. It's easy to learn and I rarely had questions for the support staff. When I did, they were extremely helpful.

Cons: Lack of integration between "Contacts" and "Grants." They should sync. Another bummer was that in order to integrate with Stripe, we have to set up our donate page with their webform (we don't want to redo our webpage).

Overall: Overall very positive.

Finally, an intuitive and easy to use software for development professionals!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive

Customer support is phenomenal

Grant feature, calendar

Easy removal of duplicates

Easy upload of excel files

Web-based

Cons: Would like to share dashboard views between staff members (e.g. share view of special reports within department)

Easy to Use & Perfect for Small/Medium Sized Organizations

Mar 09, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Eleo is easy to set up and has wonderful customer service. The system is intuitive and Eleo allows for customization to really make it fit your organizations needs.

Cons: The reports in Eleo can use some work to allow for more customization but I do know they are working on this for future updates.

Overall: Overall, Eleo is perfect for my non-profit and allows me to track my donors and all related communication.

Cindy and her team are professional, knowledgeable and are always available to help!

Mar 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate and tutorials are a plus. Being able to customize each records helps with entering specific data.

Cons: For our organization we do not utilize all the donor features so that part of it is not helpful for us.

Extremely simple and effective - just what we were looking for.

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is comprehensive AND easy to use. Our last software was extremely tedious and to do any task took a lot of time. ELEO makes things extremely user-friendly and provides a lot of support both in the software and through their customer service.

The company made our migration easy and fast so we didn't have much downtime with our database usage.

Eleo is wonderful for nonprofits and customer service is outstanding!

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Eleo is easy to use and navigate. There are helpful step by step instructions on almost any topic and if I have a question, I get a response right away. Customer service goes above and beyond! Thank you!

Cons: Not able to create customize letters using an image of a signature. Wish we would of made the switch to Eleo sooner.

The transition from a previous donor management to ELEO was smooth and without issue.

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's functionality has been whats most appreciated by our staff. It's very easy to run the reports you need and to see exact snapshots of where you are at with your fundraising goals.

Cons: We do not have any issues or negative comments about the software as we have been very pleased with ELEO.

Eleo Helps our Non-Profit

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is extremely easy to use. The home screen dashboard makes finding donor information quick and easy. The search tool is extremely helpful and the reports are perfect for what we need!

Cons: As a non-profit business, we are always looking for ways to save money. We switched from a hardware product with no subscription cost to Eleo earlier this year, meaning our costs for donor management went up. Despite this, we love Eleo and will continue our subscription as long as it meets our needs!

Great customer service - willing to work with us at every turn

Mar 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service and willingness to adapt to our needs. great to work with. Has become an integral part of our operations.

Cons: Not able to do customize letters for fundraising appeals and thank you's. But I have the mailing list features, which is more important to us right now.

Great product for the right nonprofit

Mar 08, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cost is great. You can't beat the feature to price ratio. Highly recommended for low budget nonprofits.

Specific features I like: fundraiser event tracker, has a membership tracker, several integration options, grant tracker. Can fairly easy be deployed on a website.

Cons: The style is a little out dated and not hugely intuitive. But I have definitely seen why worse. Features to value I have not found anything close.

Overall: The staff at eleo have been great to work with.