Community Software Solutions

Eleo


5 / 5
29 reviews

Who Uses This Software?

Nonprofits seeking affordable, easy-to-use online donor management software with all the features and integrations needed to increase and manage your fundraising.


Average Ratings

29 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Community Software Solutions
  • www.eleoonline.com/
  • Founded 1991
  • United States

About Eleo

Eleo is what usable donor management software looks like. Complete with every feature, integration and report you need to build strong relationships with your donors. Send effective communications and analyze your fundraising efforts. Pricing starts at $39/month with up to 2,500 contacts including unlimited live support and built-in learning library. Eleo comes equipped with event, volunteer, membership and grant modules. Winner of Software Advices FrontRunner 2018 Usability Award!


Eleo Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Eleo Reviews Recently Reviewed!


Eleo has been exceptionally functional and helpful with our transition away from spread sheets.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer support!! I am so delighted to talk to a real person when I have a problem. They are always quick to solve things. They also take our suggestions and try to incorporate new tools into the database as they make sense for organizations like ours.

Ease of use- I have used and implemented 4 other databases at various non profits and this has been the easiest getting started with and training other individuals on.

Functionality- We are able to track donors and pull useful reports.

Integration- We are able to make custom webforms easily and targeted to specific uses.

Cons: Emailing using the database. I love that I am always able to track back what I sent out using the database but standard email products have so much more flexibility and versatility. I know that ELEO is always looking to improve functionality.

Overall: Easily solicit LYBUNTs for end of year solicitations

Integration for online donations

Customer support for all questions

Eleo is flexible and feature-rich, an incredible value, and the support team is top-notch.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy to use to support data capture and reporting according to our organization's specific needs. The filtering and sorting aspects of Eleo let us easily work with different segments of our population of supporters, from individual to corporate donors, to event sponsors, to grant-makers...and more. Eleo works very well at a great price for our donations/donors and fundraising operations. The relatively new grants module adds unparalleled value to the Eleo software. The support team is professional, responsive, skilled, responsive and pleasant to work with. The overall value is outstanding.

Cons: Eleo is so function- and feature-rich that it is was challenging to learn from the general trainings how to use all of it optimally for our unique needs and goals. Nonetheless, the Eleo support team was highly responsive to all of our questions and helped us quickly learn how to use Eleo to best serve our organization's needs.

Overall: Highly improved, more efficient and accurate data capture; reduced data management redundancies; better dashboard control over donations, fundraising and grants; easy data filtering and reporting to meet a variety of existing and emerging business purposes.

From the actual product to the wonderful support services, Eleo Online fulfills our needs.

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I've worked with large foundations that were established decades ago and have thousands of donors. These institutions have donor database software systems that are outstanding. Moving to a much smaller but equally worthwhile foundation less than three years ago, I met with Eleo representatives and found them to offer a high quality system that equaled my experience at larger institutions. The ease of learning and using this system, the costs for this product, and the utility of this database system are all outstanding. In addition, their personal support of any questions or needs that arise is also outstanding!

Cons: That Eleo Online wasn't established earlier! The Amy Foundation was established 11 years ago and all donors records were kept on excel spreadsheets, all of which was accurately incorporated with exceptional ease into the Eleo system.

Overall: Eleo is as beneficial to me as any database system that I've used in the past at much larger organizations. It satisfies the donor information needs and offers the ability to retrieve, update donor information, and follow-up with donors through various appeals, letters, newsletters, or other communications with great ease.

Capterra-loader

I Recommend Eleo all the time

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have worked with and volunteered at nonprofits for the past 30 years. I am that rare person who likes databases and believes it is one of the most important tools a nonprofit can have. Eleo is easy to use, has dynamite training and support, and is super affordable compared with comparable software programs. Put the data in correctly and you will get out what you need to know to move your nonprofit forward. And if you need help doing it - support will help with that.

Cons: I can't think of anything I didn't like about Eleo. So many nonprofits are paying outrageous software fees without investing in the training to use it properly. Use Eleo, get trained and save money.

Overall: Eleo allows my clients to track the relationship with each stakeholder - donor, volunteer, client, community contact, etc. It allows us to segment lists so we can customize our communication with each person. Nonprofits are all about relationships. Eleo is a vital tool to help you manage the many important relationships your nonprofit has established.

Great software at a great price. We can now easily access our data for the information we need.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use for entry and it is organized in a way that makes sense. We have donors and members. We can easily see where each stands and process new members and renewals. Easy to create letters and integrate for email communication. Provides lots of reports and each report can be filtered for what one needs. Customer support is friendly and efficient.

Cons: The software does what it is suppose to. It would be nice if I could have a software at this price that included my website, email, accounting system but I know that is not realistic.

Eleo has completely changed the way we manage our donations!

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is intuitive and fairly easy to learn how to use. Eleo employees are incredibly helpful at training on the use of the software, responding to questions and troubleshooting issues - all in a timely manner. We were previously using an Excel spreadsheet - which was cumbersome and prone to errors. This software has improved the accuracy of our data entry and ease of pulling data reports.

Cons: The main drawback is that we didn't discover the software sooner! :) We use this software for pulling weekly deposit entries, as well pulling short and long term donation reports for use internally and for our direct mail campaign, and have been extremely satisfied with the amount of time it saves us and its ease of use!

Overall: Ease and accuracy of data collection, ease of pulling data reports, time saving!

Easy to use and all the features we need.

Feb 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy to use and the screens are organized well.

Easy data entry screens.

Reports allow you to select the information you want.

Live customer service is great.

Overall: The software let us organize and share our data. Instead of having data in many different systems and spreadsheets we now have the information we need in one online place. Our communication has improved also due to the integration with Mail Chimp and the ability to create list and print labels. We can even create lists and send it to Avery Labels for various creative print jobs.

Great software and really easy to use....Best customer service ever!

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: I love using this software from Entering the information which is very easy to do and it flows really nicely and is extremely easy to use. The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet and the tutorials are easy to follow and learn!

Cons: Lack of custom signature for letters and recurring donations are tricky and have to be manually processed.

Fantastic product for a low cost.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This product is super easy to use, even for coworkers for are not tech savy. If you ever had a question, their customer service team responds super quickly to assist with whatever you need.

Cons: There are a few negatives and kinks to the program. The first is that not all fields are able to be customized which makes it a little tricky trying to navigate it to fit the needs of your organization. I have encountered a few kinks in the program and mentioned it to their team and within a few weeks the kinks were fixed (i.e. not being able to soft credit a pledge payment or link a pledge payment to an event).

Great Software! Really easy to use. It saves me time in doing my work.

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Entering the information is very easy to do and it flows really nicely. Everything makes sense.

The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet.

Cons: There's really nothing I don't like. It does all I need it to. I really can't think of anything that I would want to change.

Overall: Saves Time. Easy to use.

Eleo has helped our small non-profit track all of our donor information and giving histories.

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love the helpful and enthusiastic customer support. Eleo has organized and simplified our record keeping in strategic ways that enhance our effectiveness in both fundraising capacity and donor relations.

Cons: At this time the ELEO online donor management software does not offer team fundraising pages for our events.

Great experience from customer service to functionality! A great low-cost solution for nonprofits!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is easy to learn and use. It is a great, affordable solution even for small non-profits. I can manage all of my donor activity in one place as well as track grants and manage volunteers and events. The customer service is awesome and highly accessible. A great company working hard to provide a top-notch product!

Cons: Basic fund development software. Lacks some of the bells and whistles of more expensive programs but overall great functionality.

Capterra-loader

Eleo has been a super helpful tool to me as a volunteer membership chair of a not for profit.

Feb 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate and export reports.

Integrates with ConstantContact

Integrates with QuickBooks

Offers a less expensive and secure alternative to Paypal.

Cons: As with many software packages, it categorizes members by individuals and not also corporate with multiple individuals from the same organization. When we push the corporate member category, we'll continue to work with individuals and discount accordingly. Will also explore integrating into our website, i.e., for Board and member profiles automatically extracted from Eleo. This could easily shift to the "pro" column after consulting with Eleo and our web coder.

We switched to Eleo about one year ago and have been very pleased with the results!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: You can access it no matter where you are! Also, the customer support is amazing. Customer rep always responds right away to our questions.

Cons: We would like an option for "quick gifts"; we would love an app for our phones to access the system; and we would like fewer steps when doing a report - more of a one click option perhaps.

Overall: The training and customer support is above all else huge for us! Customer rep are wonderful to us.

Excellent Value!

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: An easy-to-use repository for donor information. Great technical support. Ability to look at data multiple ways with the report writer. One place for all the contacts for the organization. Ability to add all revenue and expenses for events and fundraising campaigns. Integration with our email provider ConstantContact is a plus. Plenty of documentation on how to do each task. Steps you through things thoroughly. Integration with payment processor easy to set up.

Cons: Webforms are a bit simplistic. Would love to be able to use HTML to dress them up with photos and other text. Also, there is no option to ask donors to cover transaction fees. That is something our organization would very much like included.

One of the customer rep is really user friendly. We love it. Their customer service is amazing!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love having all our donor records in one place. We get donations through a variety of avenues and the rep makes it so easy to input everything and search the data. And really easy to send thank you letters and donation tax receipts out. It really only takes a quick orientation to understand the in and outs of the software. And if you have any questions or concerns their customer service is great.

Cons: We honestly have no complaints! We have had a wonderful experience with the rep! We highly recommend it to any non-profit.

Our transition from an old program with 16,000 records to Eleo was done without a problem.

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Software is user friendly and easy to learn. If a mistake is made it can easily be rectified. You can get a multiple of information and date when you run your reports. If you ever have a problem or don't understand something the customer service department goes out of there way to help you.

Eleo is a great product for small nonprofits.

Feb 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent customer service.

Affordable pricing.

Integrates with QuickBooks, Constant Contact.

Auto entry of online donations saves time!

Cons: Eleo has its quirks but it works well for small nonprofits on a tighter budget. Best product for the price.

Capterra-loader

The customer support at ELEO is top-notch! the support staffs are so helpful, nothing is ever too much!

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is easy to navigate, it can be used with minimal training and when you are unsure you can call, you do not get an answering machine, they answer the phone and can provide you with help whenever needed. The software provides me with access to segmenting my donor base and with incredible reports, it provides every feature one may need.

Overall: Organized my donor base by population served, allowed me to restrict funds to programs and the reports generated are amazing. I was able to provide the company with excel spreadsheets and they imported my data.

The implementation process was easy and their support team walked us thru the entire process.

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have utilized The Raisers Edge, DonorPro, and DonorPerfect this software for the COST, functionality, ease of use, the quick and pleasant customer support truly makes this product unique and comparable to the much larger organizations.

Cons: The Constituent search features, do not allow you to search by first and last name together like other databases.

Vendor Response

by Community Software Solutions on May 22, 2018

Eleo has the ability to search any word in the database including multiple words such as first and last name of individuals and organizations.

Finally, an intuitive and easy to use software for development professionals!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Intuitive

Customer support is phenomenal

Grant feature, calendar

Easy removal of duplicates

Easy upload of excel files

Web-based

Cons: Would like to share dashboard views between staff members (e.g. share view of special reports within department)

Cindy and her team are professional, knowledgeable and are always available to help!

Mar 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate and tutorials are a plus. Being able to customize each records helps with entering specific data.

Cons: For our organization we do not utilize all the donor features so that part of it is not helpful for us.

Extremely simple and effective - just what we were looking for.

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is comprehensive AND easy to use. Our last software was extremely tedious and to do any task took a lot of time. ELEO makes things extremely user-friendly and provides a lot of support both in the software and through their customer service.

The company made our migration easy and fast so we didn't have much downtime with our database usage.

Eleo is wonderful for nonprofits and customer service is outstanding!

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Eleo is easy to use and navigate. There are helpful step by step instructions on almost any topic and if I have a question, I get a response right away. Customer service goes above and beyond! Thank you!

Cons: Not able to create customize letters using an image of a signature. Wish we would of made the switch to Eleo sooner.

The transition from a previous donor management to ELEO was smooth and without issue.

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's functionality has been whats most appreciated by our staff. It's very easy to run the reports you need and to see exact snapshots of where you are at with your fundraising goals.

Cons: We do not have any issues or negative comments about the software as we have been very pleased with ELEO.

Great customer service - willing to work with us at every turn

Mar 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer service and willingness to adapt to our needs. great to work with. Has become an integral part of our operations.

Cons: Not able to do customize letters for fundraising appeals and thank you's. But I have the mailing list features, which is more important to us right now.

Eleo support team is incredibly helpful and always quick to respond!

Jul 25, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Support team and "library" with instructions and screenshots of how to use Eleo features. I like the create a mailing option that automatically creates thank you letters with gift receipts.

Cons: Have to manually input all data - can't automatically upload/import from PayPal, Network for Good, etc.

Very easy to set up and use.

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Love that it is easy to set up, to integrate with previous software data, and it is reasonably priced for my small organization.

Cons: So far, (its has been less than a year, I have found nothing to complain about. Client support has been very helpful.

Overall: Easy, simple, ready to go!

I use ELEO in sending out monthly Constant Contact emails promoting a regular Roundtable series.

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ease of the software; I'm not very tech-savvy and I find Eleo to be very straightforward.