# Eleo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Eleo the right Nonprofit CRM solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157005/Eleo/reviews --- Eleo 4.9 (172) [View alternatives](https://www.capterra.com/p/157005/Eleo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Eleo Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JW Jason W Program DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “As someone who is new to donor management software, I have relied heavily on Eleo's internal support team (and the multitude of learning tools they provide) to guide me through the complexities of donor and fundraising management.“ May 3, 2024 ML Melissa L Membership and Outreach CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “In the past I have had issues with forms not functioning during high traffic times like of #GivingTuesday and have chosen to use another provider for this day.“ October 2, 2025 KG Kathy G Director of OperationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service is amazing, the support in their online library is extensive, and ELEO does everything we need it to do at a price we can afford. If you're shopping around for a CRM database, this is the one!“ August 1, 2024 WS Wayne S Foundation Development LeaderConsumer Services, 201 - 500 employeesUsed the software for: Less than 6 months. “The system doesn't support our letterhead template. While I can write the letter, I need to adjust my process to create the final product.“ April 7, 2025 ML Melissa L Membership and Outreach CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I use other tools in conjunction like excel, and InDesign which is really easy to do by downloading csv's from Eleo.“ October 2, 2025 CT Christine T Volunteer role as Board PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The largest issue is that it is severely slow - like dial up in 1999 processing speed.“ September 15, 2024 ML Melissa L Membership and Outreach CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Eleo is hands down the best priced CRM and offers most of what the other CRMs offer at a quarter of the price.“ October 2, 2025 SP Suzanne P Business ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “When manually entering new donations, it's a little cumbersome to have to search for the donor, open the donor record, then click on gifts, then add a gift. When I have a lot to enter, it's irritating. But I decided to just upload the new deposits. “ August 1, 2023 ## Showing most helpful reviews Showing 1-25 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wayne J. Board member Non-Profit Organization Management Used the software for: 2+ years ### "Good choice for small to medium organization." October 23, 2021 4.0 Pros Linking to Quickbooks saves a lot of time. Easy to send end-of-year IRS statements. Allows fund tracking. Cons Sometimes an exact match search doesn’t work, so you have to do a broader search and select the correct record to update. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was cumbersome and difficult for volunteers Review Source LH Libby H. Board member and volunteer Non-Profit Organization Management Used the software for: 2+ years ### "Step Up with Eleo" November 6, 2024 5.0 Really helped our small non-profit “step up” from excel reports to a database environment. Easy to run letters, year end tax statements and top donor reports. Pros ELEO provides a ton of functionality and organization at an incredibly reasonable price for small to medium nonprofits. Their onboarding process to import all data was very comprehensive and there are many ways to customize the platform to make it easier to access and grow donor support. The best part is the email support - my specific queries have always received detailed instructions from the ELEO support team within hours. Cons Would love to be able to run a report on Monthly donors or be able to add our logo to templates. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Eleo The Low monthly cost and simple to use and also let us run thank you letters Review Source BV Brandon V. Director of Operations Accounting Used the software for: Less than 6 months ### "Limited but happy user" March 19, 2019 3.0 Pros The flexibility in creating reports and other options. Cons From the limited features that I used, I don't have any negatives to mention. Review Source KG Kathy G. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "The Perfect CRM Database for our Price Point" August 1, 2024 5.0 We needed a CRM with a complete suite of tools that also fits our small nonprofit budget. ELEO fits the bill and then some! Customer service is amazing, the support in their online library is extensive, and ELEO does everything we need it to do at a price we can afford. If you're shopping around for a CRM database, this is the one! Pros User-friendliness, support videos and library, sooo many reports Cons I really don't have any cons; there are a few tools that I haven't used yet, so I guess it's possible I could find something. But honestly, nothing comes to mind. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Eleo Because Eleo has all the tools we wanted, at a price we could afford Review Source DH Denise H. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Graces of Gurley ELEO review" September 4, 2024 5.0 I have no complaints. Customer service has been great and very timely and ELEO does everything I need. Pros Ease of use, price, and customer support Cons I haven't had enough experience to say. So far everything has worked just as explained. Alternatives considered [DonorView](https://www.capterra.com/p/162375/DonorView/) Reason for choosing Eleo It had exactly what I needed and for a price I could afford as a nonprofit Review Source EM Emily M. Bookkeeper Non-Profit Organization Management Used the software for: 1-2 years ### "Best customer service out there!!" June 4, 2024 5.0 Eleo is affordable and meets all of our business needs. They have the best customer service around, and I can easily speak with a person or get a quick email response if I have an issue! Definitely recommend. Pros Eleo is very affordable, especially for a small nonprofit like us! They always have the best customer service. If I ever have an issue, I hear back within the hour with the help I need and also tutorials! Cons Eleo works best on Google Chrome. I prefer to use Mozilla firefox, so this is my biggest con; however, it is an easy fix and not a problem to work around! Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Neon was way too expensive for our organization. Review Source MA Marsha A. Program Director Government Administration Used the software for: 2+ years ### "Excellence!" May 10, 2019 5.0 We have been able to provide updated and real time reporting to both customers and funders. The software also allows us to ensure fairness in our job selection and placement processes as well as provides us with amazing payroll results and supports. As an agency we rely on the software and the providers over at CSS to make us successful and to date they have not disappointed. Pros The software has amazing usability and runs awesome reports. The ease in customizing it based on our needs makes it ones that makes it #1 in line with other competitors. We truly have no idea what we'd do without it. Cons We have no issues or complaints with the software. Alternatives considered [Auto Decision Platform](https://www.capterra.com/p/173166/ADP/) Reason for choosing Eleo Customization, amazing customer service, usability, reporting, on site assistance if needed Review Source Rachael D. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Eleo has been wonderful!" May 19, 2020 5.0 We have really enjoyed it! Pros Eleo is really easy to use and the customer service is amazing! And you just can't beat the price! Cons The look is a little dated and some of the categorizing of things is not entirely intuitive. Switched from [Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Salesforce was too big and cumbersome for our small organization. Review Source GS Georgia S. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Eleo is very helpful to me" December 4, 2024 5.0 The Eleo support people are very eager to answer any questions that I ask them. If the first person I talk to does not know the answer, then they will get someone who does know the answer to talk to me. They have worked very well with me. They explain things clearly and take me through the steps I need to know. Pros The Eleo support people are very eager to answer any questions that I ask them. If the first person I talk to does not know the answer, then they will get someone who does know the answer to talk to me. They have worked very well with me. They explain things clearly and take me through the steps I need to know. Cons I wish Eleo would have a "print" button on the screen of transferred gifts to QuickBooks. That would be nice, saving me time. Review Source KC Karen C. Office Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "IAT/BUV Review of ELEO" December 19, 2024 5.0 Our overall experience with ELEO has been excellent. It is easy to use and learn, and I am confident that Customer Support, especially \[sensitive content hidden\] will assist me with any questions. The webinars are very helpful. Pros Using ELEO we are able to track donations, generate mailings and reports from one product. The Customer Support and training materials are superior. \[sensitive content hidden\], Client Support Specialist, has been our "Guardian Angel". Cons I have not encountered any "Cons". Any questions or items needing clarification are always addressed by training materials in the library or by one of the Customer Support team members. Review Source MF Melody F. Executive Director Real Estate Used the software for: 6-12 months ### "Thanks for helping us!" December 10, 2019 4.0 Pros Price was affordable. Also - it's super easy to use for staff and volunteers. Cons Had to call customer service to understand how to create labels for the annual appeal mailing. But they were able to answer my questions quickly and labels printed great! Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing Eleo Price. Also, I met Eleo at the New Jersey Conference for Nonprofits - they were able to give me a demo of the product right there! Switched from [FundRaiser](https://www.capterra.com/p/2696/FundRaiser-Family/) Previous software was not cloud-based Review Source RD Richard D. Membership Chairperson Libraries Used the software for: 2+ years ### "Eleo is excellent" November 1, 2024 5.0 Use it for managing 600 memberships....Never a problem....best part is when you make a mistake it lets you know before you can proceed Pros EZ to use...EZ to update...has very cool self correcting feature that prevents me from making errors Cons Have not had any problems so far...sometimes there is a very short delay in processing info...but that is a rare occurrence Review Source SP Suzanne P. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best, easiest to use and least expensive of any donation tracking software I've tried" August 1, 2023 5.0 Eleo makes it easy to get support--both initially and long term. They work with you extensively at the beginning to help get you started, then they are there on the phone for quick questions in the future. Pros It's very easy to use for all the basic features. As I got more familiar with it, I started using the advanced features such as adding a custom data entry field, and uploading my new donations vs manual data entry. It also integrates with Quickbooks Online if you prefer. The way I do our books made this feature not quite right for me, but I can see it being a great feature for others. Cons When manually entering new donations, it's a little cumbersome to have to search for the donor, open the donor record, then click on gifts, then add a gift. When I have a lot to enter, it's irritating. But I decided to just upload the new deposits. All you have to do is have a routine Excel spreadsheet and enter your donations quickly there. I routinely have a current downloaded list from Eleo with all the donors account numbers. I add the account number to the donation uploads, then upload the file. So quick and easy. Reason for choosing Eleo I looked at 3 or 4 different products. Eleo was the first one where I looked at the way their menu worked and immediately saw how easy it was to use. Review Source GT George T. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "I love Eleo Donor Management Platform" October 4, 2023 5.0 Any issues (and they have been related to getting used to the software mechanics) have been resolved with the patient assistance of the Eleo customer service staff. They are top notch. Pros I work for a very small not-for-profit. I was initially attracted to the monthly cost, which fit my budget. But when I saw the demo, and started asking questions of the staff I realized, the Eleo platform was very good. It had all the right features, it was customizable, and the staff was very helpful, patient, and courteous. Then when I provided my data for them to import...OH MY GOODNESS! Everything was flawless. Its a match made in heaven! Cons The platform I used previously for my donor portal sent me an email every time a donor made a donation. Eleo's system does not do that. I have to open Eleo to see if I have any donations. This is not a major problem. I have had to change habits. But I did like the automatic email notifications used to receive. Review Source LJ Lea J. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Eleo is the best solution for small non profits " September 9, 2022 5.0 Pros Eleo fits our small (4 employee) non profit perfectly. As we began to grow our donor base, we realized we needed more that a spreadsheet but all of the other databases were overwhelming. None of the other ones we researched fit our budget or seemed like a reasonable way to scale our organization. Eleo has given us a way to collaborate, track donors, create events, and manage communications. Eleo has allowed us to grow as a team, as an organization, and in our mission. Cons Our team has felt overwhelmed at times with all of the options that we don't understand. However, the customer service and trainings are incredibly helpful! Review Source UK Ursula K. President Non-Profit Organization Management Used the software for: 6-12 months ### "Eleo is perfect for us! Very easy to use and the customer service is first rate" September 16, 2023 5.0 Pros Eleo Online has proven to be the perfect CRM solution for our organization. Key strengths of Eleo include its intuitive donor management capabilities and adaptive pricing structure, making it both effective and cost-efficient. Eleo's customer support is first-rate, capable, and always willing to assist. Furthermore, Eleo's comprehensive privacy policy instills a sense of trust and security for our team. Lastly, we appreciate their detailed features catered towards the nonprofit sector, demonstrating Eleo's dedication to serving and optimizing the operations of organizations like ours. In summary, Eleo Online stands out as an exceptional CRM, marrying functionality with user experience, and we couldn't be happier with our choice. Cons Our team has not come across any problems with Eleo. Review Source PJ Penny J. Executive Director Primary/Secondary Education Used the software for: 6-12 months ### "Thanks to Eleo, we are organized!" September 8, 2020 5.0 For twenty years our organization got by with incomplete spreadsheets and scattered files before finally moving all of our donor records to Eleo. Even tiny organizations need Eleo! We can now track trends in giving. We can send email and personalized printed letters with ease. Our tech-adverse founders now see the value of a donor management system, and Eleo was the user-friendly vehicle that took them there. Eleo's customer service is the key: our questions and concerns are answered almost immediately through a personal email or phone call. We definitely recommend Eleo! Pros As a very small local nonprofit, we needed donor management software that was easy for 1-2 people to administer. We needed something efficient and easy to learn at an affordable price. Eleo was the answer. The stellar customer service and training is personal and fast. Database entry is intuitive and data is easy to manage. We especially like the customizable webforms (contact, donation) that easily integrate into the databases. We seamlessly correlated our Braintree and MailChimp accounts with Eleo. Eleo is perfect for tiny organizations like ours. We have a robust management system with a price we can afford. Cons There is one feature I hope Eleo will be able to add someday. I would like to be able to create videoclips to send to donors through Eleo. Just the ability to upload videoclips to Eleo would be a nice feature. Reason for choosing Eleo Price, ease of use Review Source LK Laura K. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Amazing Customer Service" June 1, 2023 5.0 Pros Every time I call Eleo, I was get a person to speak with rather than an automated machine. Cons Some of the features are a manual such as not being able to upload bounced email. It would be great to be able to also upload from stripe, rather than just a download or processing. Review Source ES Evett S. Chief Development Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Eleo Review" December 26, 2023 5.0 I enjoy working with this program. It's easy to learn and has the ability to customize many areas. The Eleo staff is super supportive and helpful! Pros Eleo is a great fit for this organization. It is a simple user-friendly platform that easily captures information and provides detailed reporting, allowing us to make informed decisions. Cons My concerns are being addressed in the 2024 Eleo updates. Review Source KC Katy C. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic software and support" October 19, 2023 5.0 Easy to track donations and run reports. Pros Eleo is easy to use, and the support is fantastic. I also use Eleo for the Upperville Colt & Horse Show. Cons The duplicate check is odd- if I run the same search more than once, I often receive different results. It's probably me. LOL. Reason for choosing Eleo Previous experience with Eleo rendered it unnecessary to look at other products for PFHCF. Great software, great support, ease of use and price point are all good. Review Source BD Beth D. Volunteer Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Best Product and 5 Star Customer Service" March 25, 2020 5.0 We love dealing with the people at ELEO! Pros ELEO Online Donor Management is the best. It has enabled us to find numerous volunteers for our organization. It is easy to create links that are easily added to emails, Facebook and our website to help us collect and document our donations, not to mention having reports available at a moments notice.We love being able to make notes about donors to help us remember relationships and other crucial bits of information. But the best thing is the Customer Service! They are always knowledgeable and answer the phones with smiles on. They are always able to help me to answer any questions that I might have. Cons There is nothing I can think of. I do, however, know the people there are constantly working to make ELEO better every day. Review Source KC Kim C. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Easy peasy!" August 20, 2019 4.0 Growing our database of contacts and donors has really been a breeze with Eleo. I especially like the ease of operation all around. Pros I love that it easily grows as our organization expands. Creating reports is much quicker than other programs I've used at other non-profits I've worked for. It is a great that I can just search the library for a quick tutorial when I need to learn more of the functionality. Cons Sometimes it takes longer than I would like while waiting for an answer from the help desk. Also I had an experience with combining a duplicate donor. One of the contacts had more info than the other. I thought that when I combined them that Eleo would automatically keep the one with the most information (donations listed) but it kept the one without the needed info and I had to re-create the donaions.That being said, the customer service is always professional and courteous. I do appreciate that. Review Source PZ Pat Z. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "eleo is perfect for small Non-Profits" October 2, 2023 5.0 An overall excellent experience. the suppor tdepartment is timely, helpful and provides results. Pros Customer support is excellent. eleo was relativley easy to set up in the beginning and it is easy to use on a daily basis. Cons Ability to devleop a couple of reports I would like to have, but support has been able to produce them for me. Reason for choosing Eleo Ease of use, support, cost Review Source CM Carolee M. Grants Writer Used the software for: 2+ years ### "Eleo is flexible and feature-rich, an incredible value, and the support team is top-notch." February 27, 2018 5.0 Highly improved, more efficient and accurate data capture; reduced data management redundancies; better dashboard control over donations, fundraising and grants; easy data filtering and reporting to meet a variety of existing and emerging business purposes. Pros The software is easy to use to support data capture and reporting according to our organization's specific needs. The filtering and sorting aspects of Eleo let us easily work with different segments of our population of supporters, from individual to corporate donors, to event sponsors, to grant-makers...and more. Eleo works very well at a great price for our donations/donors and fundraising operations. The relatively new grants module adds unparalleled value to the Eleo software. The support team is professional, responsive, skilled, responsive and pleasant to work with. The overall value is outstanding. Cons Eleo is so function- and feature-rich that it is was challenging to learn from the general trainings how to use all of it optimally for our unique needs and goals. Nonetheless, the Eleo support team was highly responsive to all of our questions and helped us quickly learn how to use Eleo to best serve our organization's needs. Review Source SO Sasa O. Chief Executive Officer Human Resources Used the software for: 6-12 months ### "Eleo has completely changed the way we manage our donations! " February 26, 2018 5.0 Ease and accuracy of data collection, ease of pulling data reports, time saving! Pros The software is intuitive and fairly easy to learn how to use. Eleo employees are incredibly helpful at training on the use of the software, responding to questions and troubleshooting issues - all in a timely manner. We were previously using an Excel spreadsheet - which was cumbersome and prone to errors. This software has improved the accuracy of our data entry and ease of pulling data reports. Cons The main drawback is that we didn't discover the software sooner! :) We use this software for pulling weekly deposit entries, as well pulling short and long term donation reports for use internally and for our direct mail campaign, and have been extremely satisfied with the amount of time it saves us and its ease of use! Review Source Similar Products Featured ## Related categories [Nonprofit](https://www.capterra.com/nonprofit-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.