--- title: "CxEngage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CxEngage Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more." source_url: "https://www.capterra.com/p/157026/Lifesize/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # CxEngage Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CxEngage ## What is CxEngage? Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment to help you present your business in the best light. Recognized as a Meeting Solutions Visionary by Gartner and as Frost & Sullivans Cloud Video Conferencing Vendor of the Year, Lifesize leads the industry in customer satisfaction with the worlds first 4K video conferencing solution and 4K service architecture. Lifesize sets a new standard for video collaboration. ## What is CxEngage used for? [Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 91 user reviews Reviews sentiment Positive 89% Neutral 10% Negative 1% Starting price $14.95 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CxEngage?[Manage this product listing](https://www.g2.com/products/lifesize-cxengage/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CxEngage 4.4 (91) VS. [4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $14.95 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (91) Ease Of Use 4.7 (22,785) Value For Money 3.7 (72) Value For Money 4.5 (15,338) Customer Service 4.1 (73) Customer Service 4.6 (13,596) ## CxEngage alternatives Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,230)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,694)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) [4.4 (1,351)](https://www.capterra.com/p/168669/Workplace/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168669/Workplace/) [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) [4.4 (11,532)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163332/GoToMeeting/) [View all alternatives](https://www.capterra.com/p/157026/Lifesize/alternatives/) ## FAQs about CxEngage Overview ### What problems does CxEngage solve? CxEngage solves remote meeting coordination and inconsistent video-call access by supporting browser, desktop, mobile, and room-system participation. It helps distributed employees, client-facing teams, educators, and board groups create reusable meeting rooms, join calls quickly, share presentations and screens, and maintain clear audio and video across small or large conferences. Answer based on 39 reviews Overview ### Which roles and teams benefit most from CxEngage? CxEngage is most used by IT managers, IT directors, and CIOs overseeing contact-center systems, integrations, access, and service reliability. Project coordinators and service teams use it to organize customer interactions and follow-up work. Marketing and sales leaders track engagement, support outreach, and coordinate communication activities across customer-facing teams. Answer based on 90 reviews Overview ### What company size and specific industries is CxEngage built for? CxEngage is designed for any company size, including small businesses, mid-market organizations, and enterprise teams, that depends on internal and external communication and collaboration to operate. It is not limited to a specific industry and fits businesses across sectors that need conference room systems and a cloud-based application. Features and Usability ### What are the key features of CxEngage? CxEngage includes core video conferencing with HD audio/video, screen sharing, and audio/video recording for remote meetings and training. Meeting management features cover scheduling, calendar sync, dedicated meeting rooms, and invitations. Mobile access, browser-based joining, chat/messaging, and access controls support participation across devices and help manage meeting security. Answer based on 27 reviews Pricing ### How much does it cost and what fees or limitations are included? CxEngage offers plans from $14.95 per user/month: Plus Meeting Solutions requires at least 10 hosts, while Enterprise Meeting Solutions requires at least 50. A free version and free trial are available. Reviewers report flexible user-based licensing, but several describe the product and larger deployments as expensive, with licensing not always easy. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does CxEngage integrate with? CxEngage connects natively to Slack. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does CxEngage offer? CxEngage provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference materials, and self-paced viewing for teams that need product information and setup guidance. Answer based on 7 reviews Getting Started and Support ### What customer support options does CxEngage offer, and how do users rate the experience? CxEngage offers email/help desk, FAQ/forum, knowledge base, 24/7 live representative, and chat support. User experiences are mixed: some report timely resolutions and helpful assistance, particularly during setup, while others find support difficult to reach, less helpful, or unable to resolve issues without the affected participant contacting the team. Answer based on 21 reviews Meetings ### How well does CxEngage handle video meetings? CxEngage supports routine team meetings, one-to-one calls, and larger video conferences with meeting rooms, scheduling, and participant invitations. Remote and multi-office teams often find standard meetings easy to set up, though some users report login problems, connection drops, room-list clutter, and reduced quality when attendance or network demand increases. Answer based on 27 reviews ## Features AI summary Based on 9,844 Video Conferencing reviews Capterra data shows that buyers of video conferencing software rank the following features as their top priorities: - **Two-Way Audio & Video** (**65%** of reviewers rated this feature as critical) - **Communication Management** (**59%**) - **Chat/Messaging** (**64%**) CxEngage includes **Communication Management** and **Chat/Messaging**, giving teams ways to manage conversations across channels and keep quick text-based communication in one place. However, it does not include **Two-Way Audio & Video**. Instead, it offers other features that reviewers also rate highly, such as **Two Way Audio & Video** (**56%**) and **Single Sign On** (**63%**), helping businesses support voice and video interactions while also simplifying secure user access for employees. Two Way Audio & Video 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa. Mobile Access 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Presentation Streaming 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Real-Time Chat 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Recording 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record live video calls to play later Reporting & Statistics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns CxEngage 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Audio Calls: Ability to make voice calls within the system - Audio/Video Recording: Record audio and/or video - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Custom Greetings/Messages: Custom greetings/messages for incoming callers - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - HD Audio/Video: High-definition audio and/or video capabilities - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Private Chat: Send messages to selected individual(s) from the entire audience - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files --- Get Advice We can help you find the software with the features you need. Features 4.2 (91) 4.2 Based on 91 reviews ## Pricing Value for money 3.7 (72) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/157026/Lifesize/pricing/) Cloud Contact Center - Quick Start Contact Vendor for Pricing It includes: - 30 GB Concurrent) - ACD - Administration - Agent Desktop (Skylight) - BYOC - Call Recording - Chat - Digital: Pick 2 (SMS - Email - Facebook Messenger - Flow Designer - IVR - Or On-Demand) - Queued Call-Back - Reporting and Dashboards - Silent Monitoring - Single Sign-on - SIP - Storage (20 GB Named - Video Connectivity (PSTN - Video Enabled - Whatsapp Customer Care (Inbound)) - Work Item Cloud Contact Center - Advanced Contact Vendor for Pricing It includes: - 60gb Concurrent- Call Recordings - ACD - Administration - Agent Desktop (Skylight) - BYOC - Call Recording - Chat - Digital) - Digital: Pick 2 (SMS - Email - Facebook Messenger - Flow Designer - IVR - Or On-Demand) - Quality Management - Queued Call-Back - Reporting and Dashboards - Screen Recordings - Silent Monitoring - Single Sign-on - SIP - Storage (40gb Named - Suite API Access - Video Connectivity (PSTN - Video Enabled - WFM Intervals - Whatsapp Customer Care (Inbound)) - Workforce Management - Work Item Cloud Contact Center – Premium Contact Vendor for Pricing It includes: - 80gb Concurrent- Call Recordings - ACD - Administration - Agent Desktop (Skylight) - BYOC - Call Recording - Chat - Complete Digital: (SMS - Digital) - Email - Facebook Messenger - Flow Designer - IVR - Or On-Demand) - Quality Management - Queued Call-Back - Reporting and Dashboards - Screen Recordings - Silent Monitoring - Single Sign-on - SIP - Storage (60gb Named - Suite API Access - Video Connectivity (PSTN - Video Enabled - WFM Intervals - Whatsapp Customer Care (Inbound)) - Workforce Management - Work Item Plus Meeting Solutions $14.95 Per User,Per Month It includes: - 1 Hour Per Host Meeting Recordings - Centralized Management Console - Maximum 300 Participants - Microsoft Integrations - Phone and Email Support - Single Sign-on - Unlimited Meeting Duration Enterprise Meeting Solutions $14.95 Per User,Per Month It includes: - 1 Hour Per Host Meeting Recordings - Centralized Management Console - Live Streaming - Maximum 500 Participants - Microsoft Integrations - Premium Support - Single Sign-on - Unlimited Meeting Duration - Unlimited Recordings Organization Meeting Solutions Contact Vendor for Pricing It includes: - 1 Hour Per Host Meeting Recordings - Branding and Customizations - Centralized Management Console - Live Streaming - Live Streaming up to 1000 - Maximum 500 Participants - Microsoft Integrations - Single Sign-on - Unlimited Meeting Duration - Unlimited Recordings Value for money 3.7 (72) 3.7 Based on 72 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (73) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (73) 4.1 Based on 73 reviews ## User reviews Overall rating 4.4 Based on 91 reviews Filter by rating 5(45) 4(36) 3(9) 2(0) 1(1) Mentioned topic Sorted by most recent Allison H. Sales Manager Computer Software ### "Great platform for interaction and contact management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 By centralizing interactions on a single platform, we can provide faster and more personalized service that enhances the customer experience. CxEngage offers advanced analytics tools that allow us to measure our teams' performance, identify trends, and make data-driven decisions. Pros CxEngage enables interaction with customers through various channels, such as phone calls, emails, live chats, social media, and SMS. The platform uses artificial intelligence (AI) and automation to optimize workflows. Cons The platform has no notable drawbacks to mention. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Bryan S. Mgr Hospital & Health Care ### "LIfesize Web Conferencing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2024 Lifesize is good option for basic meeting needs Pros Lifesize is easy to use for standard and simple meetings. Cons Lifesize is less secure than some competitors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lucia M. HR Manager Management Consulting ### "Lifesize - Easy To Manage and Well Equipped" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 29, 2024 Pros Thanks to Lifesize, team communication, handling VoIP and online meetings has been smooth. Cons With Lifesize, it has been amazing and web conferencing is easy. No issues. Switched from [Conferences io](https://www.capterra.com/p/176540/Conferences-i-o/) [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mattia B. Specialista ICT Transportation/Trucking/Railroad ### "Tempo fa aveva più senso" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 23, 2023 Il prodotto è valido come software per videoconferenze ma ci sono prodotti più completi Pros Possibilità di avere apparati per sale videoconferenze fisiche. Facilità di invitare ospiti esterni. Cons Altri software offrono maggiori funzionalità di collaborazione Reasons for choosing CxEngage Ottime attrezzature per le sale fisiche Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Marie alix N. Étudiante Real Estate ### "Lifesize" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 26, 2023 Très agréable pour mes cours en visio Pros Simple à utiliser et de très bonne qualité idéal pour les visio Cons Si il y a un bug difficile de contacter un support Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Difficile a utiliser Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Adrien S. Monteur d’opérations immobilières Real Estate ### "Un bon logiciel mais concurrencé par teams notamment " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 15, 2023 Pros Dans le cadre de webinair, j’ai apprécié le fait que seul l’administrateur ait accès à toutes les fonctionnalités = un vrai administrateur Cons Le temps pour se connecter me semble assez important Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Melissa C. clerc de notaire Real Estate ### "Utilisation régulière du logiciel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 18, 2022 Pros Il y a une facilité d'utilisation et d'accès. L'envoi des liens visio pour les parties est très simple. Je recommande ce logiciel pour les rendez-vous ou réunion à distance. Cons Ce qui est dommage parfois est la qualité de l'image, la vidéo peut parfois être "gauffrée" mais je ne sais pas si c'est dû à la connexion internet ou bien le logiciel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Michel M. Responable informatique Research ### "Trop Onéreux et revendeur Nul !" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 23, 2022 Cela fait 2 mois que j'ai un soucis et a par me faire des devis aucune solution valable n'est proposé. Pros Salle de conférence Simple d'utilisation Cons Revendeur se foute des clients. Support inexistant. Cout élevé. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mary H. Communications and Marketing Manager Non-Profit Organization Management ### "Lifesize is Great for Virtual Collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 December 10, 2021 Lifesize was critical in our shift to going virtual in the beginning of the pandemic. We were able to easily communicate with our team while working from home. I would also recommend this for in-office camera and meeting services as the cameras and microphones are great for office to office communications. Pros We have a camera in our conference rooms, so it has been a great way to collaborate with our other offices and employees who are not at the office. Cons The screen casting capabilities don't always work and the interface isn't the best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GV Georges V. représentant Unafam Health, Wellness and Fitness ### "Arrêt brutal (soit au départ soit au bout de deux heures) sans possibilité de déconnexion" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 16, 2021 Ce système a été choisi (imposé aux représentants d'associations (moi Unafam 21 Parents d'handicapés psych) de tous handicaps) par la MDA côte d'or pour les réunions plénières (tous les trois mois) et mensuelles (CDA reconnaissance du handicap, PCH compensation du handicap) Comme je l'ai dit plus haut : une plénière sans le son..(\*). et mensuellement en CDA ou PCH. où je suis représentant de l'Unafam (nomination Préfectorale). Encore hier en PCH coupure (plus de son image fichée sans possibilité de réinitialiser) ; La direction malgré plusieurs signalements reste inerte (sans doute parce que ce n'est pas elle mais le conseil général 21 qui l'a choisi (sur quels critères ???et conseils) De plus je précise que je ne suis pas né de la dernière pluie (je travaille sur Mac book pro) : j'utilise Skype pour le groupe de paroles dont je suis responsable, depuis le 11 mai 2020 (une dizaine de parents et la psychologue) ; face time pour la famille journellement, ZOOM pour le bureau de l'Unafam et les réunions de coordination, pour des réunions de formation mdph qui elles marchent, pour le comité du Grand Des 1023 associations, 7 réunions de formation PSSM Unafam Paris, Teams pour PACO (Psychiatrie à cour Ouvert), Gotomeeting (comité de rédaction mensuel de l'Udaf 21, Life size est le seul système video conférence qui pose des problèmes (inadmissible quand on est bénévole) (\*) imaginez mon état d'énervement après une telle expérience....(et je suis bénévole mais pas cobaye) Pros Aucun , rien de meilleur, absolument rien Cons Pourquoi ce passage imposé par Chrome ? Arrêt brutal au bout de deux heures (constaté encore hier 15 avril 2021 à 16h10 constaté aussi en soirée par la responsable MDPH Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157026/Lifesize/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft Teams vs CxEngage](https://www.capterra.com/compare/157026-168668/Lifesize-vs-Microsoft-Teams)