# Page 2 | CxEngage Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is CxEngage the right Video Conferencing solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157026/Lifesize/reviews

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CxEngage

4.4 (91)

[View alternatives](https://www.capterra.com/p/157026/Lifesize/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of CxEngage

## Showing most helpful reviews

Showing 26-50 of 91 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
IT & Systems Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "In the 2 years of use it really has improved company communication"

July 16, 2018

4.0

Pros

What I like most about the software is its ease of use. From the IT professional down to the more IT challenged users this software is easy to navigate, and anyone can use it.

Cons

In the past the biggest issue we have had with the software is its lack of functionality when there is a software version mismatch from host to participants. We experience both lack of audio or video until software is updated. This may have been resolved with the self updating cloud app though.

Review Source

VR

Verified Reviewer  
Supervisor of Network Administration  
Mining & Metals  
Used the software for: 2+ years

### "Full-featured Video Conferencing Solution"

September 10, 2018

5.0

This is a solid video conferencing solution. We had gotten frustrated with the ever increasing costs associated with our previous Polycom solution. We made the switch over 3 years ago and have not regretted it once.

Pros

Lifesize has very good endpoint equipment for your conference rooms, and has client software for all computers and mobile devices. They are simple to use, even for our tech challenged executives. We have found their Lifesize Cloud service to be a stable and reliable bridge platform. It also integrates well with Skype for Business.

Cons

For those who don't want to install the full Lifesize client software, they only have web app support via Google Chrome. This can be a limiting factor when inviting others to your meetings. I hope Lifesize will expand their web app support to other browsers.

Review Source

GH

Gwen H.  
HR Generailst  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Great Video Conf. System"

March 31, 2021

5.0

Our overall experience with Lifesize is positive - we are able to utilize it for large company-wide meetings and are able to use it for one on one meetings (even while working from home). Our employees use this system daily and it works just great (even in 2020).

Pros

Lifesize is our current video-conferencing system. Employees are able to use it on a daily basis (if needed) and not only have access when in a conference room, but are able to have the app., and therefore able to either host or call into meetings from their phone. It's a very easy system to use, and sharing your screen (presenting) during a meeting is easy.

Cons

There isn't anything we don't like about this system. It has been a lifesaver during Covid, and all of our employees are able to use it with ease.

Review Source

VR

Verified Reviewer  
Sr. IT Infrastructure Enginner  
Maritime  
Used the software for: 2+ years

### "Best VC software with great quality and user friendly interface. Cloud vases setup also."

August 1, 2018

5.0

User friendly VC capabilities for remote users and meetings with branch offices.

Pros

Cloud based setup and administration. Reliable hi quality video with ability to connect via phone, tablet, pc, browser.

Cons

Cloud features are reliable but limited. Dial in features some times get delays. Presentation screen arrangement could be better.

Review Source

VR

Verified Reviewer  
IT End User Support & Security Supervisor  
Telecommunications  
Used the software for: 2+ years

### "the best way to be connected"

December 4, 2018

5.0

very useful in a world company and the best way to be connected and be in different places at the same time.

Pros

high quality video connection and very easy to use.

Cons

the software support is very hard and we need to solve by ourselves.

Review Source

MC

Michael C.  
Technology Support Engineer  
Financial Services  
Used the software for: 2+ years

### "Great Company and Video Conferencing Solution"

November 5, 2018

5.0

We have been doing business with Lifesize hardware and products for close to ten years. They have been responsive and willing to assist with any problems. Their sales team is flexible for individual company needs. I consider Lifesize a perfect size company for providing responsive competitive offerings, without being a red tape mess to deal with for software requests, billing, sales, etc.

Pros

It is very easy to use. You can tell someone is leading the development team that values "cutting friction points". Where one software has three pop ups to do the same task, Lifesize seems to complete it in one or two. They create this easy to use interface while keeping security in mind in the background. My users love the software.

Cons

It would be nice if it had some of the screen controlling features that other meeting software has.

Review Source

VR

Verified Reviewer  
Librarian  
Education Management  
Used the software for: 2+ years

### "LifeSize: A Product for Video Conferencing"

December 24, 2018

4.0

I am using Lifesize video conferencing in my office. It is very useful for making video conferencing with its user friendly features. The programme can be recorded for future use. Also it very easy to share with the network. The clarity of the audio and video is good. The presentations using PC and smart board could also be shared in the conference presentation.

Pros

It is easy for operation. Audio and video clarity is also good. It supports for multiple screen display.

Cons

Initial set up is very complicated. If it is needed to change the system location or if the settings are changed due to internal problems, it is very difficult to set up again as a user. The support is always needed for this kind of problem. Once the set up is made, as a user it is very easy to use. It needs a public IP for connecting the remote user. Hence, it is not suitable for individuals but for an institutions it is the best.

Review Source

MC

Mélissa C.  
clerc de notaire  
Real Estate  
Used the software for: 2+ years

### "Utilisation régulière du logiciel"

October 18, 2022

5.0

Pros

Il y a une facilité d'utilisation et d'accès. L'envoi des liens visio pour les parties est très simple. Je recommande ce logiciel pour les rendez-vous ou réunion à distance.

Cons

Ce qui est dommage parfois est la qualité de l'image, la vidéo peut parfois être "gauffrée" mais je ne sais pas si c'est dû à la connexion internet ou bien le logiciel

Review Source

VR

Verified Reviewer  
Google Apps Admin & Digital Specialist  
  
Used the software for: 1-2 years

### "That is the best solution we have adopted. Effective and impactful for the end user."

July 11, 2018

5.0

Pros

Easy to use, superior quality. Giving priority to voice quality when the connection is weak is a Lifesize strength.

Cons

Nothing to say! It is perfectly in line with what we were looking for. In my opinion, the mobile interface should be improved.

Review Source

JA

Joe A.  
Director Patient Services/Telecom  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Still Catching Up"

April 15, 2021

3.0

We have used Lifesize for Virtual Visits for appointments with our physicians and some meetings. The app is not always user friendly for patients making it difficult to connect. However, you can add in other physicians or providers to a patient visit very easily.

Pros

Lifesize has the ability to add other licensed users to a meeting with ease. you can go to the directory click on a name and "ring" them up. Once they answer they can be easily added to an existing meeting.

Cons

Software can tend to be "glitchy". Logging on to a meeting can be a challenge at times with no clear explanation. The screen "shakes" and moves at times and background noise can be picked up on the audio.

Review Source

AS

Adrien S.  
Monteur d’opérations immobilières  
Real Estate  
Used the software for: 2+ years

### "Un bon logiciel mais concurrencé par teams notamment "

January 15, 2023

5.0

Pros

Dans le cadre de webinair, j’ai apprécié le fait que seul l’administrateur ait accès à toutes les fonctionnalités = un vrai administrateur

Cons

Le temps pour se connecter me semble assez important

Review Source

VR

Verified Reviewer  
Sr. Technical Recruiter  
Computer Hardware  
Used the software for: 2+ years

### "Pretty good for international collaboration "

March 13, 2018

4.0

Pros

It's easy to set up meeting IDs so that users can connect via a URL, landline or the LF mobile app. It's also easy to add basic pass codes to meetings (for increased security).

Cons

Every once in a while I get an error stating that I can not connect when using the land line option. Also, I feel like they could do a better job of managing each connection, because sometime the quality goes very low.

Review Source

VR

Verified Reviewer  
Communication Analyst  
Automotive  
Used the software for: 6-12 months

### "Good software for videoconferencing"

July 28, 2020

4.0

I like Lifesize for its practical access, but I believe that the platform could offer more resources.

Pros

This is a good platform for video conferencing. I like it because it doesn't crash, the fluidity of the audio and video is good.

Cons

As a user participating in the broadcasts, I believe that we could have more resources on the screen, for example, to fix the administrator's video.

Review Source

BW

BETH W.  
Registrar  
Higher Education  
Used the software for: 2+ years

### " The equipment has helped my company expand our classroom."

July 13, 2018

5.0

The software and equipment have aided our company in training students in the rural areas of our state, without disrupting their lives and jobs dramatically. We are hoping to start recording the course to use as refreshers for our students.

Pros

With the cloud, the ease of use is great. We have been able to access area's in our state with not the best internet, but the cloud has allow the classrooms to stay connected, and not interupt the learning.

Cons

The maintenance contracts needed to keep the equipment updated, and have access to the technical support, are expensive. The equipment doesn't break down but "just in case" and to get the updates we are at your mercy.

Review Source

Eddie G.  
Sampling Delivery Coordinator  
Computer Software  
Used the software for: 6-12 months

### "lifesize "

January 7, 2020

5.0

This is a great product that I would totally recommend to someone to use.

Pros

This software is great I use it on a daily basis to meet with clients. Its functionality is super easy to use!

Cons

Not a lot of bad things to say about this software. Sometimes it is time consuming to go through the directory. But over all a great product.

Review Source

GV

Georges V.  
représentant Unafam  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Arrêt brutal (soit au départ soit au bout de deux heures) sans possibilité de déconnexion"

April 16, 2021

1.0

Ce système a été choisi (imposé aux représentants d'associations (moi Unafam 21 Parents d'handicapés psych) de tous handicaps) par la MDA côte d'or pour les réunions plénières (tous les trois mois) et mensuelles (CDA reconnaissance du handicap, PCH compensation du handicap) Comme je l'ai dit plus haut : une plénière sans le son..(\*). et mensuellement en CDA ou PCH. où je suis représentant de l'Unafam (nomination Préfectorale). Encore hier en PCH coupure (plus de son image fichée sans possibilité de réinitialiser) ; La direction malgré plusieurs signalements reste inerte (sans doute parce que ce n'est pas elle mais le conseil général 21 qui l'a choisi (sur quels critères ???et conseils) De plus je précise que je ne suis pas né de la dernière pluie (je travaille sur Mac book pro) : j'utilise Skype pour le groupe de paroles dont je suis responsable, depuis le 11 mai 2020 (une dizaine de parents et la psychologue) ; face time pour la famille journellement, ZOOM pour le bureau de l'Unafam et les réunions de coordination, pour des réunions de formation mdph qui elles marchent, pour le comité du Grand Des 1023 associations, 7 réunions de formation PSSM Unafam Paris, Teams pour PACO (Psychiatrie à cour Ouvert), Gotomeeting (comité de rédaction mensuel de l'Udaf 21, Life size est le seul système video conférence qui pose des problèmes (inadmissible quand on est bénévole) (\*) imaginez mon état d'énervement après une telle expérience....(et je suis bénévole mais pas cobaye)

Pros

Aucun , rien de meilleur, absolument rien

Cons

Pourquoi ce passage imposé par Chrome ? Arrêt brutal au bout de deux heures (constaté encore hier 15 avril 2021 à 16h10 constaté aussi en soirée par la responsable MDPH

Review Source

JA

Jason A.  
Lieutenant  
Law Enforcement  
Used the software for: 1-2 years

### "Must need in today’s world "

April 7, 2021

4.0

We have four community stations so we use this every day for briefing and debriefing. We also regularly hold meetings which is a lifesaver for those who work swing and graveyard shifts.

Pros

The life-size equipment itself is relatively easy to use. We are able to speak with officers based out of other stations virtually instead of requiring an in-person meeting.

Cons

Sometimes it can be difficult to set up zoom or Microsoft teams meets with the life-size equipment. Same goes for Google meets.

Review Source

VR

Verified Reviewer  
Director of Research  
Hospital & Health Care  
Used the software for: 2+ years

### "Useful conferencing tool"

August 16, 2019

4.0

Pros

We have used lifesize to successfully implement training across the US. It has been a useful way to expand our offerings and connect regions.

Cons

Occasionally connection issues and quality diminishes with high volume of users in a meeting.

Review Source

LS

Luis S.  
Software Engineer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Using Lifesize"

December 4, 2019

4.0

I've had a very good experience overall. I would definitely recommend lifesize when using with a team that can be spread around the world.

Pros

Allows me to connect with my team of software development which is overseas fairly easy. Very user friendly and gives you different options to use from.

Cons

Could have better support for linux devices. There is no native app for linux based systems. Not very useful when sharing the screen on the web app.

Review Source

Tugce K.  
Software Developer  
Telecommunications  
Used the software for: Less than 6 months

### "Good Alternative For Conferencing"

February 21, 2020

4.0

To describe it general, it is easy to use as well as setup and support. Supports lots of platform which make it flexible . The quality of video and sound acceptable, but sometimes it becomes very hard to understand

Pros

Easy to use and easy to setup. It has flexibility use almost every platform which has some benefits over other products.

Cons

It is expensive and video quality sometimes become really awful. Trial is limited so it could have some trial days and after that if all satisfied contract will be extended.

Review Source

MM

Michel M.  
Responable informatique  
Research  
Used the software for: 2+ years

### "Trop Onéreux et revendeur Nul !"

March 23, 2022

3.0

Cela fait 2 mois que j'ai un soucis et a par me faire des devis aucune solution valable n'est proposé.

Pros

Salle de conférence Simple d'utilisation

Cons

Revendeur se foute des clients. Support inexistant. Cout élevé.

Review Source

MB

Mark B.  
Managing Director  
Information Technology and Services  
Used the software for: 2+ years

### "I have been engaged with Lifesize for over 10 years as a reseller and user."

March 19, 2018

5.0

I am able to run a business that is profitable with clients across the globe. I could not do this without Lifesize.

Pros

Software is great, the recent upgrade is fantastic, easy to use and will encourage my staff and guests to use it more.

Cons

The recent changes to the pricing structure will turn existing clients away from Lifesize and may discourage new clients as price increases are significant.

Review Source

VR

Verified Reviewer  
Closing Quality Manager  
Financial Services  
Used the software for: 1-2 years

### "Very Clear Videos!"

July 13, 2018

5.0

Pros

I'm pleasantly surprised that it's very simple to make a video call. I have been using it for meetings with my remote team remembers for at least a year and I love it.

Cons

Initially I had some issues with the audio but the issue was resolved in a timely manner. Excellent customer support!

Review Source

TH

Tessa H.  
Director of Administration  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Good overall. Much improved since implementation. We use it nearly everyday!"

July 16, 2018

5.0

Connectedness, from anywhere.

Pros

The ability to meet face-to-face, with decent call quality most times, and from anywhere. The mobile aspect is extremely helpful.

Cons

There can be times where call quality suffers. I'm not sure if it is because of the cloud-aspect of the services, but it can be problematic (as can any product that is web-based!).

Review Source

Arthur S.  
IT Manager  
Construction  
Used the software for: 1-2 years

### "My experience is that this is one of the most professional videochats however I think its much 4 us"

July 10, 2018

5.0

Our meetings are working out of three offices with Lifesize.

Pros

easy to use, quality is good for video chat, there is a mobile app also so the software is portable.

Cons

more controls for IT to make adjustments. Cost is another issue the cost of this setup was very expensive.

Review Source

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