Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $249.00/month/user
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • eVisit
  • evisit.com
  • Founded 2013
  • United States

About eVisit

Web-based telemedicine system providing you with electronic prescriptions, virtual waiting rooms, and medical billing.


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eVisit Features

  • Appointment Reminders
  • Appointment Scheduling
  • Chat / Messaging
  • E-Prescribing
  • For Telepsychiatry
  • HIPAA Compliant
  • Multi-Provider Practice
  • Patient Queue Management
  • Practice Management
  • Video Conferencing

eVisit Reviews Recently Reviewed!

I started a telemedicine/virtual urgent care company last year and literally spoke with and demo'd

Oct 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: eVisit has great customer support for both me as a provider and for my patients. The interface is user friendly and intuitive. They are constantly updating their product and adding new features.

It is easy software

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How patient friendly it is and useful the software is quite self explanatory you create an account then see the doctor .

Cons: here's no denying that telemedicine is going to be an integral part of the future of healthcare in this country. Working in medicine nowadays, the ability to provide secure, reliable visits to patients remotely is critical. The hours I spent researching various methods, technologies, and full service companies all felt worth it when I discovered eVisit and their incredible team. From that first conversation and in every call, text, email, and video chat since, I've felt like every member of the eVisit team truly cared about my practice and my patients. They have worked closely with me along the way to ensure my launch was successful and that I'm continuing to drive more utilization with my clientel to meet the goals I had with respect to telemedicine. After being with the company for several months now, I'm still continually impressed by how user friendly eVisit is. If there is ever an issue that pops up, they are eager to help our patients out. Further, they have not only asked, but are actually interested in hearing my feedback about product improvements. I'm so glad I found eVisit when I did and know I made the right choice to work with such a fabulous company!

Simple-Incredibly User Friendly

Mar 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: eVisit customer service and IT support are great. I appreciate how responsive and quick they are at answering my questions and ensuring our success with their platform. Integration with my practice's EMR was seamless, which was one of our big concerns. Very easy for the patient to see availability and to schedule an appointment. My patients' feedback has been very positive as well. Even patients who are far from "tech savvy" have told me they were able to have someone from eVisit support guide them thru the set-up process. Only occasional hiccups have been on the patients' end (i.e. not having internet connection or camera etc.). I have not encountered any problems with sending prescriptions or tailoring my calendar/availability. I was once apprehensive and even a little skeptical when I was asked to research telemedicine options by my employers for a large dermatology practice but eVisit has made the integration simple.

eVisit has it dialed in

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: eVisit has great customer support for both me as a provider and for my patients. The interface is user friendly and intuitive. They are constantly updating their product and adding new features.

Cons: Not much to dislike here. As with any IT platform like this, I just want it to work perfectly every time.

Overall: I started a telemedicine/virtual urgent care company last year and literally spoke with and demo'd at least 8 different companies before deciding to work with eVisit. I continue to be very happy with my decision. While most of these competing companies offer the essentials like HIPAA compliance, encrypted video, and ePrescribe, I have found the biggest difference with eVisit on the back end. Let's face it, it's still new technology and there are going to be IT problems. Some patients and even some providers are going to run into conflicts now and then. I certainly have. The difference with eVisit is when I do have an issue and call for support a human answers the phone. Not only that, it's a knowledgeable person that has been able to solve the problem real time and on the rare occasion that they couldn't, they put a ticket in that was vigorously addressed the very next day. My patient's have had the same experience when they have had the need to call and have been personally walked thru the enrollment/set up process. This has been a huge difference maker in my practice and definitely where you get great value for your money.

Recommendations to other buyers: I think eVisit is worth a very serious look. While their product is great it's the people behind it that make the difference. You can talk with them, troubleshoot, and make suggestions that are actively responded to.

Evisit for telemedicine

Nov 29, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: great functionality, patients love it

Cons: some of the more rural areas have to catch up to the fast paced technology

Overall: Great customer service and growing with our company as we provide care in a new platform. This is an exciting time for medicine and treating patients in a new way. We are happy to have evisit as our team member.

Failed on multiple levels

Nov 03, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing - the website before purchase seems to have good information about telemedicine, so I expected it to be a much more high quality software.

Cons: Poor function - poor connectivity - missing minor features - silly errors like patients given the wrong date and time for appointment reminders - cannot access prior prescriptions - cannot access patient info from my phone. Terrible all around.

Overall: I have been trying for months to get this system to work but have continual problems with basic features. It is not intuitive, requires involvement with support to make any changes, they make stupid errors like giving out my personal phone number to patients, connectivity is always a problem, and it misses primary needs like being able to find a patient phone number from the app. Ridiculous. I would NOT choose EVISIT.com for your telemedicine platform.

Recommendations to other buyers: Don't sign up with evisit.com until they get their act together

Vendor Response

by eVisit on November 15, 2016

Dr. Murphy, as a company we welcome all feedback and see it as a gift. Thank you for taking the time to reach out to us, we are taking your feedback to heart and it has been shared with all of our department leaders. While your experience with our product is unfortunate it does not represent the experience reported to us by other physicians and practices. I understand that you have been working with our Customer Success team on some of these challenges, they will continue to help resolve these issues to your satisfaction. In addition, I have also left you a voicemail and would love to speak with you personally about your concerns, please call me at your convenience. As a company we are committed to simplifying healthcare, it is disappointing that this has not been your experience to date. We will continue to be committed to you and your practice to make this a reality. I look forward to talking with you soon. Jerrod Kuerth Chief Experience Officer, eVisit