--- title: "iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is iGMS the right Vacation Rental solution for you? Explore 306 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/157033/iGMS/reviews/" page_type: "reviews" language: "en" --- iGMS 4.6 (306) [View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of iGMS Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews AS Amit S NAReal Estate, Self-employedUsed the software for: Less than 6 months. “The combination of great customer support, a user-friendly interface, and reliable performance makes iGMS a fantastic tool that I would highly recommend to anyone looking for a solid property management solution.“ July 8, 2026 GW Greg W PresidentHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “During onboarding, I was never informed that connecting the iGMS API to Airbnb could cause manually blocked dates to disappear from the Airbnb calendar view.“ June 19, 2026 IM Ian M OwnerHospitality, Self-employedUsed the software for: More than 2 years. “Outside of their API support, the product in general has helped us automate so much of our Airbnb business at an affordable price for a mom & pop shop.“ April 3, 2026 GW Greg W PresidentHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “The support team was polite, but the onboarding process failed to properly communicate a platform limitation that could have significant operational consequences for a vacation rental business.“ June 19, 2026 Steve R OwnerLeisure, Travel & Tourism, Self-employedUsed the software for: More than 2 years. “The platform has made it much easier to manage multiple Airbnb properties from one place.“ July 8, 2026 GW Greg W PresidentHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “The problem is that this critical information was never disclosed during onboarding before I was encouraged to connect my account.“ June 19, 2026 CD Chuong D ownerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “It has the ability to sync my booking calendar for AIRBNB, VRBO, and Booking.com preventing double bookings.“ May 26, 2025 DV Daniel V ConsultantTelecommunications, Self-employedUsed the software for: 1-2 years. “Interface fails some times and it is slow to upload.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 306 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris J. Owner Hospitality Used the software for: 2+ years ### "Property Management Is A Breeze!" July 14, 2025 5.0 Excellent. Support is always responsive, and my life is much easier as a property manager. I have only one place to go...not a half dozen...to take care of customers. Pros Avoiding multiple inboxes with various OTAs is very nice. I also appreciate how responsive they are to support inquiries. The cost of iGMS is very reasonable when compared to some of their competition. Cons I wish it synced with Quickbooks. But, not many PMSs do. Sometimes syncing doesn't line up perfectly, but support always comes through in the end. Alternatives considered [Hosty](https://www.capterra.com/p/202615/Hosty/) Reason for choosing iGMS Cost. Hosty was way too expensive from my perspective. Review Source Response from iGMS November 26, 2025 Hi Chris, I’m really glad to hear that iGMS has been making things smoother on your end. That’s exactly what we aim for, keeping everything simple and centralized in one platform. Regarding QuickBooks, we’ve been working on adding more integrations over time, and we’ll keep your suggestion in mind as we continue developing new ones. As for what you mentioned about syncing not being perfect, while these situations are rare, no system is completely free from them, and that’s exactly why our support team is always ready to jump in and make sure everything gets aligned quickly. Thank you for sharing your thoughts and for being part of iGMS! CR Conrad R. Owner Hospitality Used the software for: Less than 6 months ### "Best platform for my rentals!" September 4, 2025 5.0 I switched over from Hostaway to iGMS and the difference has been incredible. Hostaway was clunky, confusing, and difficult to navigate, but iGMS has made everything so much easier. The platform is very intuitive and user-friendly, and I was able to get up and running quickly without frustration. Their support team is also outstanding — fast, responsive, and genuinely helpful. Managing my rentals is no longer a headache thanks to iGMS. Highly recommend Pros From the start iGMS has been great, they are very responsive, the software is intuitive and the price is right. Their support is also immediate, with other platforms you have to wait a long time to get a response. Cons After using it for about a month, there are not many things I can think of that I don't like about iGMS. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Hostaway was very expensive, charged for every single feature and it was too complicated to use Review Source Response from iGMS October 21, 2025 Hi Conrad, We at iGMS really appreciate your feedback. Glad to hear the transition went smoothly and that everything’s been running well on your side. Thank you so much for sharing your experience, and please don’t hesitate to reach out anytime if you need a hand with anything. AW Austin W. CEO Real Estate Used the software for: I used a free trial ### "STOP using this now.. completely awful support service" February 24, 2025 1.0 It's been terrible, i had my property listed and unlisted by this software and it cause my reservations to be messed up causing me to lose two reservations and payouts. Which would have been avoided if I could actually cancel this damn software. The support has been awful, asking me why to cancel over and over and i keep telling them to cancel. Now here I am. I hope you do not treat all your customers like this, it's honestly ridiculous. Good bye. STAY AWAY Pros Awful Cons Cannot cancel, after repeated attempts. No way to cancel on the site. Have to threaten support team members for them to listen. Honestly ridiculous. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I wanted to try and now i will never come back Review Source Response from iGMS March 7, 2025 Hi Austin, Ivan here, CEO of iGMS. I regret hearing about the issues you’ve faced. As a host myself, I know how difficult it can be when things don’t go smoothly. I really appreciate you pointing this out. Just to clarify, our team processed your cancellation on the same day you requested it. However, your request came in during a period when no agents were online. Our Sunday shift ends at 5pm, and the next agent starts at 5am on Monday, which caused a delay in our response. I can imagine how frustrating that must have been, and I’m really sorry for the inconvenience. We're already working on expanding our support hours to prevent situations like this in the future. I genuinely apologize for the stress this caused. I would love to make things right for you, and I’d really appreciate it if you could reply to the email I previously sent to you. Best regards, Ivan JB Jamal B. Owner Hospitality Used the software for: Less than 6 months ### "Great Service " August 6, 2025 5.0 Great - Just Started 1 Month now - Such we started that have been helpful with set up but I reached out for help creating my Direct Booking Site and no one responded so I did it myself and Saved $199 Pros The service with online support. \[sensitive content hidden\] Is Awesome! Easy to deal with and Easy instructions for troubleshooting. Cons That I only can get help via online support and not a live person when urgent issues arise ... Sometimes you want to be able to talk to a live person. Switched from [Properly](https://www.capterra.com/p/164315/Properly/) It was cheaper but less features - But properly you can add photo IGMS you can't that a downfall Review Source Response from iGMS November 26, 2025 Hi Jamal, Thank you so much for sharing your experience and for being with us! I’m really glad to hear that our online support have been helpful and easy to follow. Just to clarify, our live agents are available through the Chat Support button (bottom left) or the yellow icon (bottom right) of your iGMS. I noticed you’ve already interacted with our team and scheduled a couple of calls, don’t hesitate to reach out whenever you need help. I’d also like to mention that we recently released our new Pro+ plan, which includes more advanced features. Feel free to reach out to our support team if you’d like to learn more. Thank you again for being part of iGMS! Mark D. Owner Real Estate Used the software for: Less than 6 months ### "IGMS makes STR simple and easy." April 13, 2025 5.0 We are extremely happy with IGMS. We would recommend IGMS to anyone looking to take their STR to the next level. Pros Love the simple integration for VRBO, Airbnb and Booking.com. IGMS makes it so easy to have all 3 STR sites active without the fear of double bookings. Plus having a stand-alone website allowing direct bookings is priceless. Just one website booking covered the cost of the IGMS Cons Wish it connected to a few other STR sites. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS The support during the trial made use choose IGMS. But the tools inside IGMS are amazing. Review Source IM Ian M. Owner Hospitality Used the software for: 2+ years ### "Great Customer Service and product" April 3, 2026 5.0 iGMS customer support is so helpful. As a somewhat technical person, but new to APIs, their customer support walked me through their docs and helped me automate some processes. They were clear and helped me clarified so much for me. Outside of their API support, the product in general has helped us automate so much of our Airbnb business at an affordable price for a mom & pop shop. Great product and service. Pros Very knowledgeable, understood most of my questions on the first attempts. Patient with my lack of knowledge. Cons Response time was a little long, and there were a couple questions that I had to rephrase or ask again, but still very happy. Review Source Response from iGMS July 9, 2026 Hi Ian, Thank you for taking the time to share your experience with iGMS. It means a lot to know our team was able to guide you through your questions and help you make the most of the platform’s tools and automation capabilities. We also appreciate your feedback regarding response times. Depending on the complexity of the request, some questions may require additional time to review, but we always aim to provide clear and helpful answers as quickly as possible. If you ever need a more in-depth discussion, calls with our team can also be requested, and we’ll be happy to assist. We’re glad iGMS has been able to support your business. Thank you for being part of iGMS! Kiyono V. owner Hospitality Used the software for: 2+ years ### "iGMS is awesome!" January 9, 2026 5.0 I've been very pleased with the product. I have 2 properties and 2 other staff people who share the iGMS tool. We all seem to be able to communicate well and see what is going on. Pros iGMS keeps me very organized and the customer service is outstanding. It's been worth every penny. There is no way I could run my business without it. Cons some of the tools are hard to find, not where I might put them but the customer service always gets me to the right place Review Source Response from iGMS March 13, 2026 Hi Kiyono, thank you for taking the time to share your experience. iGMS was built to help hosts stay organized and manage their rentals more easily, so it’s great to hear that the platform has been a great help for you and your team. We also appreciate you mentioning our support team, they work hard to deliver the best support possible. While some tools can take a little time to get familiar with, our live support team is always available to help whenever you need a hand. Thanks for being part of the iGMS community. Jason T. Owner Hospitality Used the software for: 1-2 years ### "iGMS removes the stress from property managment" December 23, 2025 5.0 The site and support made it surprisingly easy to sync my properties. The interface is very user-friendly. The support is second to none. Pros The platform and interfaces are intuitive and VERY easy to navigate, making the data very easy to visualize. And the service is exceptional. Someone responds very quickly and ALWAYS provides a solution. iGMS is an excellent value and has completely removed the stress from managing my short-term rental properties. Cons I've been a customer of iGMS for more than a year, and I manage two properties on the site, and I have absolutely no complaints. Review Source Response from iGMS March 13, 2026 Hi Jason, thank you for being part of the iGMS community for more than a year. We truly appreciate you taking the time to share your experience and are glad to have you with us. Mandy Y. Property Manager Hospitality Used the software for: 6-12 months ### "LOVE IGMS for our hosting platform" January 30, 2026 5.0 They are always at our fingertips if we have questions, and go above and beyond to help if we have questions. HIGHLY recommend! Pros IGMS has made things EASY for us! They are super responsive and are always looking for solutions or answers to our questions. Cons That these people don't live with me so that I can just ask them from the next room ;) But seriously, it's hard to find something I don't like. Review Source Response from iGMS March 13, 2026 Hi Mandy, thank you for sharing such a kind review. It means a lot to our team to hear that iGMS has made managing your rentals easier and that you’ve felt supported whenever questions come up. While we may not live in the next room 😊, our team is always just a message away through our app. Thanks for being part of the iGMS community. Anas R. manger Management Consulting Used the software for: Less than 6 months ### "reliable and user-friendly system" March 26, 2026 5.0 Overall, a reliable and user-friendly system that helps streamline daily operations. It has made managing bookings much more efficient, and I look forward to future improvements Pros Easy to manage multiple listings in one place. Automation tools like messaging, reviews, and syncing with Airbnb and Booking.com save a lot of time. Cons Reporting and analytics could be more detailed, and sometimes syncing delays happen between platforms. Review Source Response from iGMS July 9, 2026 Hi Anas, Thank you for your review and for choosing iGMS. Our goal has always been to build a platform that helps property managers spend more time focusing on their business and less time on repetitive tasks, so it’s great to know we’re moving in the right direction. We also appreciate your feedback regarding reporting and synchronization. One of our team members will reach out to better understand your experience and gather more details about your suggestions. Thank you for being part of iGMS! AW Andrew W. Concierge/Host Real Estate Used the software for: 2+ years ### "IGMS- Soild software for startup vacation/co hosts" May 18, 2023 5.0 Overall, I am a happy with igms and will continue to use them. Pros Free for those that are just starting out. Once you develop your business you then can add the pro features. This was critical for startup businesses as you if you don't have that much money to invest. I am now loyal to IGMS and they have been upgrading features consistently. Cons There are some app glitches that can be annoying to deal with and it takes to long to load the app each time. But if you bring this glitch to IGMS team developers they seem to fix in a timely manner.Also the billing is a bit confusing. there is no bill history like most online business you use. you have to search your email for your invoices. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing iGMS They offered a free version to learn about the product before I had to pay. There is a big learning curve with channel management software. Review Source Response from iGMS May 25, 2023 Dear Andrew, Thank you for your positive review of iGMS. We're delighted to hear that you're happy with our software and plan to continue using it. We truly appreciate your feedback, and we apologize for any inconvenience caused. Our dedicated development team is committed to resolving these issues promptly, and we appreciate your patience and cooperation in reporting them. We understand your concern about the app loading time, and we're actively working on optimizing our software's performance to ensure a faster and smoother experience for you. Regarding billing, we apologize for any confusion caused by the lack of a bill history feature. We're actively working on enhancing our billing system for a more user-friendly experience. We're glad that our free version helped you as a startup, allowing you to familiarize yourself with our product before committing to a paid plan. We aim to provide a user-friendly experience along with our free resources and support to assist you with the learning curve of channel management software. Thank you for choosing iGMS. We value your feedback and are dedicated to continually improving our software to meet your needs. If you have any further suggestions or concerns, please feel free to reach out to our support team. LS Lindsey S. Hospitality Engineer Hospitality Used the software for: 1-2 years ### "US IGMS User" April 20, 2023 5.0 Pros iGMS does everything I need. My favorite feature is adding team members. I even have my pest control service manager added so he can see our calendar. Cons The only thing I don't love is that for direct booking, I can only set up stripe to deposit to one bank account. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing iGMS Ease of use, great support, cleaning schedule automation. Review Source Response from iGMS April 27, 2023 Hello Lindsey, We're thrilled to hear that you find our software useful and that the team member feature has been especially helpful for your business. Regarding your feedback on direct booking payments, we understand that having the option to deposit to multiple bank accounts would be helpful for some users. We appreciate your suggestion and will take it into consideration as we continue to improve our software. AK Alan K. Property Manager Hospitality Used the software for: 2+ years ### "Great Service!" October 17, 2025 5.0 Pros Excellent friendly service and quick assistance! The management system works well, and the tools are very useful. Review Source Response from iGMS November 26, 2025 Hi Alan, Thank you so much ! It’s great to hear that you’re finding real value in our tools. We appreciate you being part of iGMS! CD Chuong D. owner Real Estate Used the software for: Less than 6 months ### "IGMS - short term rental software" May 26, 2025 5.0 My overall experience with IGMS was excellent. The customer support term is very responsive and was instrumental in the set up. Pros IGMS is an excellent platform for managing my short term rentals. It has the ability to sync my booking calendar for AIRBNB, VRBO, and Booking.com preventing double bookings. I has also made messaging my guest easier because I can do it from the software regardless of which booking engine I am using. I would recommend it to anyone looking to start a short term rental business or even anyone managing just one STR property. Cons I had some difficulties setting up VRBO and Booking.com in the IGMS software, but their customers service was excellent and got me through the process. Review Source Matthew B. Opportunist Leisure, Travel & Tourism Used the software for: Less than 6 months ### "iGMS does everything I need it to do, and it does it well." February 3, 2025 5.0 iGMS is a well-designed and effective application for managing my property. It's simple to use and has the features I need. Essentially is does everything I need it to do, and it does it well. Pros I particularly like that (1) it receives the prices I need from PriceLabs, adjusts them for each channel, and feeds them on correctly, (2) working with the calendar is efficient and it syncs quickly, (3) supports AirBnb co-host integration, (4) my cleaning team can access the calender, (5) it integrates with my home heating setup, and (5) the customer support is super responsive. Cons It only works with AirBnb, Booking.com, and VRBO. At the moment, these are the only 3 channels I need, but it could be an issue in future or with other properties. But everything else worked well and I don't plan on needing other channels. Review Source LM Leila M. Owner Real Estate Used the software for: Less than 6 months ### "Easy Product " March 12, 2025 5.0 Pros Simple to use, all in one system, easy to learn and implement Cons My first product I have used in this industry, so I can't compare it to others, but so far support has been great and its been an easy system to start using Review Source MM Maria M. CAO Hospitality Used the software for: 2+ years ### "Excellent Client-Centred Support" October 4, 2021 5.0 I am happy to be able to us IGMS as my main channel manager saving me a lot of double bookings Pros Easy to operate ability to integrate with other OTA channel management systems Cons No cons so far and am very happy with IGMS Reason for choosing iGMS For their ease of operation and fast response. Review Source Response from iGMS November 4, 2021 Hello Maria, We appreciate your positive review. In case you have any questions or need anything, please, do not hesitate to reach out to us at support@igms.com or via Liva Chat. Have a good one! Best, iGMS Team MC Melissa C. Owner Real Estate Used the software for: 1-2 years ### "Love IGMS ! " May 15, 2023 5.0 It’s been one of the best softwares ever used and believe it is a game changer for vacation home owners especially, if you are new to do this Pros Streamlining bookings through one application. Needing only one app to manage multiple booking channels has been an important assistant to our booking success and ensuring multiple bookings do not occur on the same dates. Cons Trying to keep all bookings connected can be a challenge, however it hasn’t interfered with being able to manage my home booking scheduling Review Source Response from iGMS May 25, 2023 Dear Melissa, Thank you for your wonderful review of iGMS! We're thrilled to hear that our software has been one of the best you've ever used and a game-changer for vacation homeowners like yourself, especially if you're new to this industry. We're delighted that our streamlined booking process through a single application has been instrumental in your booking success. Managing multiple booking channels efficiently is crucial, and we're glad to provide a solution that helps you avoid double bookings and ensures a smooth scheduling process. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Matthew P. Owner Real Estate Used the software for: 1-2 years ### "After research numerous vacation rental management tools, none are as good as iGMS" July 2, 2020 5.0 Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you. Pros Although I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief. In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't. Cons As a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks. Reason for choosing iGMS It had almost all of the features of the other competitors at a significantly better price. Review Source Response from iGMS August 3, 2020 Dear Matthew, Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at support@igms.com or via Live Chat. Looking forward to a word from you. Best, iGMS Team SA Summer A. Owner Real Estate Used the software for: 1-2 years ### "Great management software" September 19, 2024 5.0 ive been using for years and its made my property management experience run smoothly Pros affordability and ease. i like the app and they keep rolling out updates so i will be happt to see whats next Cons sometime a little clunky, i have to ask for tech help a lot when that i not a norm for me Review Source Response from iGMS October 28, 2024 Hi Summer, thank you so much for your trust in iGMS over the years! We're happy to hear that our platform has helped make your property management experience run smoothly. We're here to continue supporting you, and if you ever need anything, we're always here for you at support@igms.com WH William H. Managing Partner Management Consulting Used the software for: Less than 6 months ### "A Stellar Experience with iGMS Property Management System" April 20, 2023 5.0 Pros As a property owner, managing multiple rental properties can be quite overwhelming. This is why I have been on the lookout for a property management solution that would simplify my life. My search ended with the iGMS property management system. With its ease of function and attractive price point, iGMS has been a game-changer for my business, and I couldn't be happier.One of the main reasons I adore iGMS is its user-friendly interface. This intuitive design ensures that even the least tech-savvy individual can navigate and manage properties with ease. The seamless integration with various booking platforms like Airbnb, Booking.com, and Vrbo saves me a lot of time, as I can handle all my bookings from one centralized dashboard.Moreover, iGMS's automation features have truly impressed me. Automated messaging, cleaning schedules, and team management have taken the burden off my shoulders. Cons While iGMS has been a fantastic property management solution, there are a few areas where it could improve. The most significant drawback is the limited reporting system and analytics. In today's data-driven world, having access to comprehensive insights is crucial for optimizing and growing one's business. iGMS should consider expanding its reporting capabilities to provide users with in-depth information on property performance, guest demographics, and booking trends. Enhanced analytics would enable property owners to make more informed decisions and better understand their rental business's strengths and weaknesses. Review Source Response from iGMS April 27, 2023 Hello William, we are so thrilled with your review that we can´t even find words to thank you enough! Thank you, we appreciate your feedback and we would like you to know that we are always working to improve and will take your report's suggestion into consideration. Best, iGMS team VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "iGMS automates the whole Airbnb experience" September 9, 2020 5.0 As mentioned, the key benefits I've received from using iGMS is a huge reduction in the amount of time I need to spend on messaging guests, which in turn has reduced the amount of stress I had from managing the Airbnb to almost zero. Pros I love iGMS, it makes managing my Airbnb property incredibly simple. Before iGMS I found the communication with guests to be very stressful, having to remember to send out information at particular times, reminding people about check out times etc. With iGMS I have been able to automate 90% of all the communication, while still having it feel personalised to the guest. Cons Really there's nothing I dislike about iGMS, they could add a few features here and there (like it would be great to include a weather report to guests when they check in for example), but overall, it's awesome. Review Source Response from iGMS October 9, 2020 Hello, Thank you for reviewing our app. We are glad that you enjoy using iGMS software and hope that it will help you to grow your business! Message automation is one of the most popular features among our users because it brings communication with the guests on a whole new level. Did you know that you can also chat with your Booking.com guests via iGMS Unified Inbox now? Connect your Booking.com properties, process payments with Stripe integration and enjoy the centralized property management with iGMS. Stay tuned and thank you for choosing iGMS! Regards, iGMS Team CM Chris M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Exactly what I needed" May 8, 2023 4.0 Really helped to link all booking platforms so no double bookings caused by ical sync Pros Prefect for channel management and online bookings Cons Only nightly rates for direct bookings. No way to set weekly discount for direct bookings. Would be good if you where able to give discounts on 5 nights, 7 nights, 14 nights tho this may change in future updates. Review Source Response from iGMS May 15, 2023 Hello Chris, Thank you for sharing your feedback about iGMS. We are glad to hear that you find our platform perfect for channel management and online bookings. We appreciate your feedback regarding the limitation of setting only nightly rates for direct bookings. We understand the importance of being able to offer weekly discounts and are constantly working on improving our platform. We will take your feedback into account as we continue to develop and enhance our software. Thank you for choosing iGMS as your property management solution. We value your feedback and appreciate your business. CW Chris W. Property Manager Hospitality Used the software for: Less than 6 months ### "The Gold Standard for Short Term Rentals" September 8, 2021 5.0 iGMS has some areas to improve but is already the leader in my opinion because they are focused on continual improvement of the product and provide excellent customer support. Pros IGMS has quickly become the gold standard for managing short term rentals. I luckily stumbled upon iGMS before launching my first short term rental and was so glad I did. There are a lot of other tools on the market, but iGMS is sure to become the leader because of their continual effort to expand and improve the capabilities of the software. Cons There are a few things that still need development: - Direct booking module is functional, but clunky if guests are booking months out - No ability to accept damage deposits with direct bookings - No autoresponders to guest messages Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Review Source Response from iGMS October 6, 2021 Hi Chris, First of all, thank you for all the kind words, we really appreciate it. And we are flattered to hear that you prefer the service among many other solutions on the market. That means a lot to everyone in the company. As for your suggestions, we think they are great! We've already had quite a few similar about direct booking functionlaity and auto-messaging, this is why we added them to the pull of suggestions for our product team. However, if you have anything else, we are more than glad to welcome you in our Live Chat! Best, iGMS Team VR Verified Reviewer Founder Program Development Used the software for: I used a free trial ### "Promising app overall" March 15, 2019 4.0 Troubling at first, but they made it right and I respect them for that. I wish they would have starting things off with a sense of integrity, as I feel for the people that have to go through what I did, but I am glad they corrected their mistakes once a public review was written. My advice: If you truly want them to honor the free version, don't let them push you into a paid slot. You may have to push back in terms of making those weird and sketchy sales tactics known. Hopefully they correct that behavior immediately. If you manage multiple houses or under 4 listings, give it a try. Lots of value in just simply not having to wait for page load times to navigate multiple message threads. I doubt they even realize what a profound value add that is, its huge. Pros automation of - communications - reviews \*\* quicker interface for communications then airbnb they solved some issue where in airbnb direct you have to wait for a page to load to get to the next message, or response, whereas airgms solved that and you do not have to wait for page load times. Cons There were some rocky moments with the customer service team, they seemed to have some profound hesitation around honoring the free trial and some clear pressure to sign on to a full membership, but with some consistent discerning feedback and by actually writing a review on here, they quickly shifted their approach, honored their agreement and turned the tide towards service a value filled free offering, with option to upgrade. The upgrade is more expensive then it is worth by far for anyone running a single property and listing each room, as they clearly have it priced by listing based on the idea of each whole home being a listing, so it prices me out of product viability for an upgrade for quite some time as a startup, but the free version for up to 4 listings and the paid version once your running 3-4 whole houses would both be a great value for the dollar. Review Source Response from iGMS April 29, 2019 "Hello, Thank you for your feedback. It's great to know that you found our automation tools helpful. If you have questions, feel free to reach out to our Customer Experience Team in Live Chat or via email support@airgms.com. Best, AirGMS Team" Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.