--- title: "iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is iGMS the right Vacation Rental solution for you? Explore 307 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/157033/iGMS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- iGMS 4.6 (307) [View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of iGMS Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews AS Amit S NAReal Estate, Self-employedUsed the software for: Less than 6 months. “The combination of great customer support, a user-friendly interface, and reliable performance makes iGMS a fantastic tool that I would highly recommend to anyone looking for a solid property management solution.“ July 8, 2026 GW Greg W PresidentHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “During onboarding, I was never informed that connecting the iGMS API to Airbnb could cause manually blocked dates to disappear from the Airbnb calendar view.“ June 19, 2026 Steve R OwnerLeisure, Travel & Tourism, Self-employedUsed the software for: More than 2 years. “The platform has made it much easier to manage multiple Airbnb properties from one place.“ July 8, 2026 GW Greg W PresidentHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “The support team was polite, but the onboarding process failed to properly communicate a platform limitation that could have significant operational consequences for a vacation rental business.“ June 19, 2026 CD Chuong D ownerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “It has the ability to sync my booking calendar for AIRBNB, VRBO, and Booking.com preventing double bookings.“ May 26, 2025 GW Greg W PresidentHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “The problem is that this critical information was never disclosed during onboarding before I was encouraged to connect my account.“ June 19, 2026 Tina W Website DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The coordination between admin and renters is extraordinary with the inbox feature and the automations of many templates that can be sent out with little effort on our part.“ August 12, 2025 BP Brian P DirectorHospitality, Self-employedUsed the software for: 1-2 years. “There are still some features missing that I have passed on before like add to cart for the guest when booking more than one room.“ January 18, 2025 ## Showing most helpful reviews Showing 1-25 of 307 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kiyono V. owner Hospitality Used the software for: 2+ years ### "iGMS is awesome!" January 9, 2026 5.0 I've been very pleased with the product. I have 2 properties and 2 other staff people who share the iGMS tool. We all seem to be able to communicate well and see what is going on. Pros iGMS keeps me very organized and the customer service is outstanding. It's been worth every penny. There is no way I could run my business without it. Cons some of the tools are hard to find, not where I might put them but the customer service always gets me to the right place Review Source Response from iGMS March 13, 2026 Hi Kiyono, thank you for taking the time to share your experience. iGMS was built to help hosts stay organized and manage their rentals more easily, so it’s great to hear that the platform has been a great help for you and your team. We also appreciate you mentioning our support team, they work hard to deliver the best support possible. While some tools can take a little time to get familiar with, our live support team is always available to help whenever you need a hand. Thanks for being part of the iGMS community. IM Ian M. Owner Hospitality Used the software for: 2+ years ### "Great Customer Service and product" April 3, 2026 5.0 iGMS customer support is so helpful. As a somewhat technical person, but new to APIs, their customer support walked me through their docs and helped me automate some processes. They were clear and helped me clarified so much for me. Outside of their API support, the product in general has helped us automate so much of our Airbnb business at an affordable price for a mom & pop shop. Great product and service. Pros Very knowledgeable, understood most of my questions on the first attempts. Patient with my lack of knowledge. Cons Response time was a little long, and there were a couple questions that I had to rephrase or ask again, but still very happy. Review Source Response from iGMS July 9, 2026 Hi Ian, Thank you for taking the time to share your experience with iGMS. It means a lot to know our team was able to guide you through your questions and help you make the most of the platform’s tools and automation capabilities. We also appreciate your feedback regarding response times. Depending on the complexity of the request, some questions may require additional time to review, but we always aim to provide clear and helpful answers as quickly as possible. If you ever need a more in-depth discussion, calls with our team can also be requested, and we’ll be happy to assist. We’re glad iGMS has been able to support your business. Thank you for being part of iGMS! AW Austin W. CEO Real Estate Used the software for: I used a free trial ### "STOP using this now.. completely awful support service" February 24, 2025 1.0 It's been terrible, i had my property listed and unlisted by this software and it cause my reservations to be messed up causing me to lose two reservations and payouts. Which would have been avoided if I could actually cancel this damn software. The support has been awful, asking me why to cancel over and over and i keep telling them to cancel. Now here I am. I hope you do not treat all your customers like this, it's honestly ridiculous. Good bye. STAY AWAY Pros Awful Cons Cannot cancel, after repeated attempts. No way to cancel on the site. Have to threaten support team members for them to listen. Honestly ridiculous. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I wanted to try and now i will never come back Review Source Response from iGMS March 7, 2025 Hi Austin, Ivan here, CEO of iGMS. I regret hearing about the issues you’ve faced. As a host myself, I know how difficult it can be when things don’t go smoothly. I really appreciate you pointing this out. Just to clarify, our team processed your cancellation on the same day you requested it. However, your request came in during a period when no agents were online. Our Sunday shift ends at 5pm, and the next agent starts at 5am on Monday, which caused a delay in our response. I can imagine how frustrating that must have been, and I’m really sorry for the inconvenience. We're already working on expanding our support hours to prevent situations like this in the future. I genuinely apologize for the stress this caused. I would love to make things right for you, and I’d really appreciate it if you could reply to the email I previously sent to you. Best regards, Ivan AS Amit S. NA Real Estate Used the software for: Less than 6 months ### "Good Customer Support" July 8, 2026 5.0 My overall experience with iGMS has been absolutely awesome and I am very satisfied with the platform. It has made managing my short-term rental properties so much easier and more efficient. The combination of great customer support, a user-friendly interface, and reliable performance makes iGMS a fantastic tool that I would highly recommend to anyone looking for a solid property management solution. Pros he customer support team at iGMS is truly exceptional and always ready to help whenever I have questions or run into any issues. They respond quickly and provide clear, helpful solutions every single time. The user interface is also very clean, modern, and intuitive, making it incredibly easy to navigate through all the features without any confusion. Everything is well-organized and straightforward, which saves me a lot of time managing my properties on a daily basis. Cons Honestly, I do not have any major complaints about iGMS at this point. The platform works well for my needs and I have not encountered any significant issues that would cause frustration. If I had to mention something, it would be nice to see even more integrations added in the future, but overall everything has been working smoothly and meeting my expectations without any problems. Review Source Response from iGMS July 10, 2026 Hi Amit, Thank you for sharing such a positive experience with us. Feedback like yours means a lot to our team, and we’re happy to know that the platform and our support have helped make managing your properties simpler and more efficient. Our goal has always been to build a platform that property managers can rely on every day, and we truly appreciate knowing that iGMS has become a valuable part of your workflow. Regarding integrations, we’re always looking for ways to expand the tools and connections available within iGMS, and we’re excited about the improvements we continue making to the platform. Thank you for your trust and for being part of iGMS! Jason T. Owner Hospitality Used the software for: 1-2 years ### "iGMS removes the stress from property managment" December 23, 2025 5.0 The site and support made it surprisingly easy to sync my properties. The interface is very user-friendly. The support is second to none. Pros The platform and interfaces are intuitive and VERY easy to navigate, making the data very easy to visualize. And the service is exceptional. Someone responds very quickly and ALWAYS provides a solution. iGMS is an excellent value and has completely removed the stress from managing my short-term rental properties. Cons I've been a customer of iGMS for more than a year, and I manage two properties on the site, and I have absolutely no complaints. Review Source Response from iGMS March 13, 2026 Hi Jason, thank you for being part of the iGMS community for more than a year. We truly appreciate you taking the time to share your experience and are glad to have you with us. Mandy Y. Property Manager Hospitality Used the software for: 6-12 months ### "LOVE IGMS for our hosting platform" January 30, 2026 5.0 They are always at our fingertips if we have questions, and go above and beyond to help if we have questions. HIGHLY recommend! Pros IGMS has made things EASY for us! They are super responsive and are always looking for solutions or answers to our questions. Cons That these people don't live with me so that I can just ask them from the next room ;) But seriously, it's hard to find something I don't like. Review Source Response from iGMS March 13, 2026 Hi Mandy, thank you for sharing such a kind review. It means a lot to our team to hear that iGMS has made managing your rentals easier and that you’ve felt supported whenever questions come up. While we may not live in the next room 😊, our team is always just a message away through our app. Thanks for being part of the iGMS community. Anas R. manger Management Consulting Used the software for: Less than 6 months ### "reliable and user-friendly system" March 26, 2026 5.0 Overall, a reliable and user-friendly system that helps streamline daily operations. It has made managing bookings much more efficient, and I look forward to future improvements Pros Easy to manage multiple listings in one place. Automation tools like messaging, reviews, and syncing with Airbnb and Booking.com save a lot of time. Cons Reporting and analytics could be more detailed, and sometimes syncing delays happen between platforms. Review Source Response from iGMS July 9, 2026 Hi Anas, Thank you for your review and for choosing iGMS. Our goal has always been to build a platform that helps property managers spend more time focusing on their business and less time on repetitive tasks, so it’s great to know we’re moving in the right direction. We also appreciate your feedback regarding reporting and synchronization. One of our team members will reach out to better understand your experience and gather more details about your suggestions. Thank you for being part of iGMS! RG Rhi G. Property Manager Real Estate Used the software for: 1-2 years ### "iGMS is a great site" April 7, 2026 5.0 Pros \[sensitive content hidden\] was excellent! I had a very fast response and he took care of my concerns. Each time I have needed assistance, the customer service has been wonderful. Cons There is no negative feedback I have about this program. It is very user friendly and helps keep things organized. Review Source Response from iGMS July 10, 2026 Hi Rhi, Thank you for your kind feedback and for sharing such a positive experience with iGMS. We’re really happy to know that our team has been able to support you whenever you needed assistance. Our goal is to make managing your properties easier while providing the support you need along the way, and your feedback truly means a lot to our team. Thank you for being part of iGMS! DA Debrah A. Host Vacation Rental Real Estate Used the software for: I used a free trial ### "IGMS offers a good opportunity for the small Vacation Homeowner" February 26, 2026 5.0 The overall experience has been very positive so far and their reviews were good from the start which gave me confidence to move forward. Pros I signed up for a 14 day trial, and \[sensitive content hidden\] with IGMS helped me set up my website. He met with me several times and answered all my questions about the service I would me signing up for. He was very patient and clear on giving me advice on setting up a website to offer my vacation home for rent. He was kind and told me if I had any further questions I could contact him in future. Cons I am going to pay for an account for the first year and give this software a good chance to assist me in finding renters and if I feel it is a good service I will continue to move forward with them. Review Source Response from iGMS March 13, 2026 Hi Debrah, thank you for taking the time to share your experience. We’re really glad to hear that the onboarding sessions helped make the setup process easier and that you felt supported while getting everything in place. It’s great to have you with us, and we truly appreciate you giving iGMS the opportunity to support your business over the coming year. Thank you for being part of the iGMS community. NR Nicole R. Web Design Retail Used the software for: Less than 6 months ### "Fast, Reliable Service" July 14, 2026 5.0 Super helpful experience and quick response time from your online helpdesk associates. Overall, pleasant experience! Pros User friendly interface and quick response to help requests. I liked that I was able to use the immediate talk to someone feature Cons The only thing I was having an issue with was the WordPress widget for iGMS - but I was able to use a workaround Review Source Response from iGMS September 10, 2026 Hi Nicole, Thank you for sharing your experience with iGMS. We know how important it is to have someone available when you need help, so we’re glad our live support has been useful to you. We’ll keep working to make iGMS as easy to use as possible, and we appreciate you choosing iGMS! AS Anna S. Owner Hospitality Used the software for: Less than 6 months ### "YOU NEED IGMS if you value your time AND guest experience!" June 28, 2023 5.0 Great tool, had it up and running in <24 hrs. When I initially ran into a problem, actually SPOKE TO A HUMAN, very rare and they had me fixed in 15 minutes. Did free trial, converted to Flex plan (which is perfect fit and affordable without sacrificing features) for the 5 months a year that property is rented. Pros Channel Management (consolidated calendar) Communications Automation. Cons Back arrow on multichannel calendar takes you home vs. back a layer. (User issue vs software) Alternatives considered [Vacation RentPro](https://www.capterra.com/p/92701/Vacation-RentPro/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Host Tools](https://www.capterra.com/p/183382/Superhost-Tools/) Reason for choosing iGMS I'm an application expert, IGMS delivered everything promised tried it all during free trial.Other products wanted annual or monthly commitment for a year, did not deliver all features and flexibility needed for 5 mos STR. Ease of use and implementation was priority, seamless integration w the "big boys" very important to avert double bookings AND maximize cash flow. Other products simply cannot compete, ease of use, tight integration, full automation and control w API plug ins, all for $1 per booked night! Plus got an independent website, next year will market that strongly so as to save % fee to "big boys" and maximize profit. Review Source Response from iGMS July 13, 2023 Hello Anna! Thank you for taking the time and providing us with feedback. We really appreciate it and are glad that you find our consolidated calendar, automated messages and Flex Pricing Plan options beneficial. We apologize for any inconvenience that you may have experienced with our Multi-calendar. We will definitely work on it. Your feedback will help us to make our platform more comfortable and user friendly. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us! LS Lindsey S. Hospitality Engineer Hospitality Used the software for: 1-2 years ### "US IGMS User" April 20, 2023 5.0 Pros iGMS does everything I need. My favorite feature is adding team members. I even have my pest control service manager added so he can see our calendar. Cons The only thing I don't love is that for direct booking, I can only set up stripe to deposit to one bank account. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing iGMS Ease of use, great support, cleaning schedule automation. Review Source Response from iGMS April 27, 2023 Hello Lindsey, We're thrilled to hear that you find our software useful and that the team member feature has been especially helpful for your business. Regarding your feedback on direct booking payments, we understand that having the option to deposit to multiple bank accounts would be helpful for some users. We appreciate your suggestion and will take it into consideration as we continue to improve our software. TS Tom S. Owner Hospitality Used the software for: 1-2 years ### "iGMS rescues me from my errors!!" November 28, 2025 5.0 I had a linking problem with VRBO that I created by accident. iGMS helped me solve it and so all is good now. Pros I have been working with iGMS now for more than 2 years. They are always great to work with. Whenever I “mess” something up….. and that happens, believe me, iGMS staff is always very ready and willing to straighten things out. I would highly recommend their service to persons working with on line vacation rental properties. Tom Cons Working with the iGMS support help, I have just never found them to fall short. Very happy with their service. Review Source Response from iGMS March 13, 2026 Hi Tom, we’re happy to have been working with you for more than two years. Our live support team is always there whenever something goes wrong or if you need assistance. Thank you for your review and for being part of the iGMS community. AC Anthony C. Property Manager Hospitality Used the software for: 6-12 months ### "Great assistance by the support team!" September 10, 2025 5.0 Pros Great assistance by the support team! The help desk assistant was quick and courteous as he resolved my issues. Cons There is nothing that comes to mind off the top of my head. I had an issue and they swiftly resolved it. Review Source Response from iGMS November 26, 2025 Hi Anthony, Thank you so much for sharing your feedback! We really appreciate you being part of iGMS. SA Said A. Owner Hospitality Used the software for: Less than 6 months ### "The best Property Management Software I've found. " March 3, 2025 5.0 Ok, so after deep diving reddit and YouTube, I ended up going with IGMS for my property management software. Functionality is great, and I haven't found any flaws yet, everything works. Every time I've reached out to customer service they have been able to resolve my concern and point me in the right direction. Its clear the people selling this software actually care about the product and functionality. The Ai message drafting feature is awesome, I use this to draft responses to guests. Pros Excellent software and customer service. Cons The only thing that I have found so far was that iGMS had a steep learning curve because its so encompassing. Other than that, its great! Review Source ML Maurey L. Owner and Property Manager Hospitality Used the software for: Less than 6 months ### "iGMS rocks!" March 12, 2025 5.0 It's been great, especially when paired with a pricing app like DPGO. Pros Having everything all in one place. It's nice that I don't have to manage the property on 2 different platforms and that I can coordinate with our cleaners through iGMS. Cons Sometimes things are not the most intuitive to find. Review Source JM Jessica M. Co-Owner/ Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "OVerall Great!" May 1, 2023 4.0 It's been pretty good. I do want to access more features,but I haven't made the time and I know it has more to offer. IT was created a better way of booking cleans for our cleaners. Pros Love that you can see a day at a time for check-ins and check outs. I appreciate the reports with ease. Cons I would like to be able to access things like discounts on my phone like I could do on Airbnb. I am unable to adjust weekly or monthly discounts from phone. Sometimes< as a busy owner, support is crucial and I have had to wait/ and communicate through email which makes problem solving more painful than needed. We don't have time to communicate like that. So more staff for chats/ phone calls would be great. Reason for choosing iGMS I just wanted to try one, and see where we went from there.... As well as price point I believe (it's been awhile since I even looked at different programs. ) Review Source Response from iGMS May 15, 2023 Hello Jessica, Thank you for taking the time to write a review about iGMS. We are glad to hear that you appreciate our platform's ability to view check-ins and check-outs on a daily basis and that you find our reports easy to use. We understand that accessing features such as discounts on your phone is important to you, and we apologize for any inconvenience you may have experienced with this. We are constantly working to improve our mobile app and will take your feedback into account as we continue to develop it. We also appreciate your feedback regarding our customer support. We understand that prompt and efficient customer service is crucial for busy owners like you. We are constantly striving to improve our support and will take your feedback into account as we continue to expand our team. Please note that we have 24-hour chat support on weekdays and 9 am to 5 pm EST support on the weekends where you can receive an immediate response from our support team members. Thank you for choosing iGMS as your property management solution. We value your business and feedback, and we will continue to work on improving our platform and customer service to better meet your needs. AF Austin F. Owner Real Estate Used the software for: 2+ years ### "Best Vacation Home Management Software Out There!" April 19, 2023 5.0 Overall amazing. She need that feature for the cleaners and we're golden. Pros I couldn't be more stoked to recommend iGMS to everyone! It makes my life SO EASY managing my 4 Airbnb's. Gosh, only if my life was this easy everywhere else as iGMS truly made my life so simple. I couldn't be more happy with the product. Cons At the moment, my only recommendation would be adding a feature where a cleaner can have multiple hosts as well rather than being linked with only one hosts. For instance, my fiance and I both use iGMS as we both have our own properties. Well, we use the same cleaner. My cleaner has to use two difference emails to make it work when I wish they could just have multiple properties and multiple hosts under their one account. Review Source Response from iGMS April 27, 2023 Hello Austin, Thank you for your positive feedback about iGMS! We're thrilled to hear that our software has made your life easier in managing your Airbnb. Your recommendation means a lot to us and we appreciate you taking the time to share your experience. We completely understand your suggestion about adding a feature that would allow a cleaner to have multiple hosts under one account, and we will definitely consider it for future updates. We're always looking for ways to improve our software and make it even more user-friendly for our clients. Thank you for choosing iGMS to manage your Airbnb properties. We're glad to have you as part of our community and we'll continue to work hard to meet your expectations. If you have more suggestions, please feel free to share them at support@igms.com. NC Nicholas C. Owner Real Estate Used the software for: 6-12 months ### "Great Channel Management Option" April 20, 2023 4.0 Pros Customer service has been huge. They usually respond within 24 hours to all my inquires and at least show interest in addressing my concerns. Some concerns require feature updates and aren't immediately resolved, but they tell me the development team has been informed. I do wish they would have a public facing issue tracker so I can have confidence that my requests are being tracked. Cons Their channel management from on channel to the other is not consistent. For example, we cannot restrict weekend checkin/checkout for Booking.com which causes a lot of logistical problems for us because our cleaners charge us double for weekends! They say they are working on this integration but again, I can't see their issue tracker like most other software companies. Overall, I'm satisfied with IGMS. Review Source Response from iGMS April 27, 2023 Hello Nicholas, Thank you for your feedback about iGMS. We appreciate your kind words about our customer service team. We're working on feature updates based on user feedback, and we're tracking all requests for improvements. Thank you for choosing iGMS, and we're committed to providing the best possible user experience for all of our clients. WH William H. Managing Partner Management Consulting Used the software for: Less than 6 months ### "A Stellar Experience with iGMS Property Management System" April 20, 2023 5.0 Pros As a property owner, managing multiple rental properties can be quite overwhelming. This is why I have been on the lookout for a property management solution that would simplify my life. My search ended with the iGMS property management system. With its ease of function and attractive price point, iGMS has been a game-changer for my business, and I couldn't be happier.One of the main reasons I adore iGMS is its user-friendly interface. This intuitive design ensures that even the least tech-savvy individual can navigate and manage properties with ease. The seamless integration with various booking platforms like Airbnb, Booking.com, and Vrbo saves me a lot of time, as I can handle all my bookings from one centralized dashboard.Moreover, iGMS's automation features have truly impressed me. Automated messaging, cleaning schedules, and team management have taken the burden off my shoulders. Cons While iGMS has been a fantastic property management solution, there are a few areas where it could improve. The most significant drawback is the limited reporting system and analytics. In today's data-driven world, having access to comprehensive insights is crucial for optimizing and growing one's business. iGMS should consider expanding its reporting capabilities to provide users with in-depth information on property performance, guest demographics, and booking trends. Enhanced analytics would enable property owners to make more informed decisions and better understand their rental business's strengths and weaknesses. Review Source Response from iGMS April 27, 2023 Hello William, we are so thrilled with your review that we can´t even find words to thank you enough! Thank you, we appreciate your feedback and we would like you to know that we are always working to improve and will take your report's suggestion into consideration. Best, iGMS team VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "iGMS automates the whole Airbnb experience" September 9, 2020 5.0 As mentioned, the key benefits I've received from using iGMS is a huge reduction in the amount of time I need to spend on messaging guests, which in turn has reduced the amount of stress I had from managing the Airbnb to almost zero. Pros I love iGMS, it makes managing my Airbnb property incredibly simple. Before iGMS I found the communication with guests to be very stressful, having to remember to send out information at particular times, reminding people about check out times etc. With iGMS I have been able to automate 90% of all the communication, while still having it feel personalised to the guest. Cons Really there's nothing I dislike about iGMS, they could add a few features here and there (like it would be great to include a weather report to guests when they check in for example), but overall, it's awesome. Review Source Response from iGMS October 9, 2020 Hello, Thank you for reviewing our app. We are glad that you enjoy using iGMS software and hope that it will help you to grow your business! Message automation is one of the most popular features among our users because it brings communication with the guests on a whole new level. Did you know that you can also chat with your Booking.com guests via iGMS Unified Inbox now? Connect your Booking.com properties, process payments with Stripe integration and enjoy the centralized property management with iGMS. Stay tuned and thank you for choosing iGMS! Regards, iGMS Team CM Chris M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Exactly what I needed" May 8, 2023 4.0 Really helped to link all booking platforms so no double bookings caused by ical sync Pros Prefect for channel management and online bookings Cons Only nightly rates for direct bookings. No way to set weekly discount for direct bookings. Would be good if you where able to give discounts on 5 nights, 7 nights, 14 nights tho this may change in future updates. Review Source Response from iGMS May 15, 2023 Hello Chris, Thank you for sharing your feedback about iGMS. We are glad to hear that you find our platform perfect for channel management and online bookings. We appreciate your feedback regarding the limitation of setting only nightly rates for direct bookings. We understand the importance of being able to offer weekly discounts and are constantly working on improving our platform. We will take your feedback into account as we continue to develop and enhance our software. Thank you for choosing iGMS as your property management solution. We value your feedback and appreciate your business. CW Chris W. Property Manager Hospitality Used the software for: Less than 6 months ### "The Gold Standard for Short Term Rentals" September 8, 2021 5.0 iGMS has some areas to improve but is already the leader in my opinion because they are focused on continual improvement of the product and provide excellent customer support. Pros IGMS has quickly become the gold standard for managing short term rentals. I luckily stumbled upon iGMS before launching my first short term rental and was so glad I did. There are a lot of other tools on the market, but iGMS is sure to become the leader because of their continual effort to expand and improve the capabilities of the software. Cons There are a few things that still need development: - Direct booking module is functional, but clunky if guests are booking months out - No ability to accept damage deposits with direct bookings - No autoresponders to guest messages Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Review Source Response from iGMS October 6, 2021 Hi Chris, First of all, thank you for all the kind words, we really appreciate it. And we are flattered to hear that you prefer the service among many other solutions on the market. That means a lot to everyone in the company. As for your suggestions, we think they are great! We've already had quite a few similar about direct booking functionlaity and auto-messaging, this is why we added them to the pull of suggestions for our product team. However, if you have anything else, we are more than glad to welcome you in our Live Chat! Best, iGMS Team VR Verified Reviewer Founder Program Development Used the software for: I used a free trial ### "Promising app overall" March 15, 2019 4.0 Troubling at first, but they made it right and I respect them for that. I wish they would have starting things off with a sense of integrity, as I feel for the people that have to go through what I did, but I am glad they corrected their mistakes once a public review was written. My advice: If you truly want them to honor the free version, don't let them push you into a paid slot. You may have to push back in terms of making those weird and sketchy sales tactics known. Hopefully they correct that behavior immediately. If you manage multiple houses or under 4 listings, give it a try. Lots of value in just simply not having to wait for page load times to navigate multiple message threads. I doubt they even realize what a profound value add that is, its huge. Pros automation of - communications - reviews \*\* quicker interface for communications then airbnb they solved some issue where in airbnb direct you have to wait for a page to load to get to the next message, or response, whereas airgms solved that and you do not have to wait for page load times. Cons There were some rocky moments with the customer service team, they seemed to have some profound hesitation around honoring the free trial and some clear pressure to sign on to a full membership, but with some consistent discerning feedback and by actually writing a review on here, they quickly shifted their approach, honored their agreement and turned the tide towards service a value filled free offering, with option to upgrade. The upgrade is more expensive then it is worth by far for anyone running a single property and listing each room, as they clearly have it priced by listing based on the idea of each whole home being a listing, so it prices me out of product viability for an upgrade for quite some time as a startup, but the free version for up to 4 listings and the paid version once your running 3-4 whole houses would both be a great value for the dollar. Review Source Response from iGMS April 29, 2019 "Hello, Thank you for your feedback. It's great to know that you found our automation tools helpful. If you have questions, feel free to reach out to our Customer Experience Team in Live Chat or via email support@airgms.com. Best, AirGMS Team" SB Sandra B. Owner - Manager Real Estate Used the software for: 2+ years ### "Excellent Customer Support & Easy To Use" September 22, 2024 5.0 The iGMS support team is excellent. They respond quickly and have worked with me hand in hand for every issue that needed research. With so many platforms communicating to make the reservations happen, it's nice to have someone that can help me investigate any issues or questions I have. Pros Easy to use and handles everything for me from automated messaging and combined calendar view from all my booking sources. Cons Nothing I don't like about igms software, app and the support team. They are all excellent. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing iGMS Recommendation from a peer who I trust. Review Source Response from iGMS November 4, 2024 Hi Sandra, Thank you so much for your review! The whole iGMS team is glad to hear that you find our platform easy to use and that it has been beneficial for you. We truly appreciate your feedback and look forward to continuing to support you in managing your rentals across different platforms effectively. 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