# iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is iGMS the right Vacation Rental solution for you? Explore 303 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157033/iGMS/reviews

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iGMS

4.6 (303)

[View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of iGMS

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

Tina W

Website DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The coordination between admin and renters is extraordinary with the inbox feature and the automations of many templates that can be sent out with little effort on our part.“

August 12, 2025

GW

Greg W

PresidentHospitality, 11 - 50 employeesUsed the software for: I used a free trial.

“During onboarding, I was never informed that connecting the iGMS API to Airbnb could cause manually blocked dates to disappear from the Airbnb calendar view.“

June 19, 2026

IM

Ian M

OwnerHospitality, Self-employedUsed the software for: More than 2 years.

“Outside of their API support, the product in general has helped us automate so much of our Airbnb business at an affordable price for a mom & pop shop.“

April 3, 2026

GW

Greg W

PresidentHospitality, 11 - 50 employeesUsed the software for: I used a free trial.

“The support team was polite, but the onboarding process failed to properly communicate a platform limitation that could have significant operational consequences for a vacation rental business.“

June 19, 2026

CD

Chuong D

ownerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months.

“It has the ability to sync my booking calendar for AIRBNB, VRBO, and Booking.com preventing double bookings.“

May 26, 2025

GW

Greg W

PresidentHospitality, 11 - 50 employeesUsed the software for: I used a free trial.

“The problem is that this critical information was never disclosed during onboarding before I was encouraged to connect my account.“

June 19, 2026

MK

Mauri K

Property ManagerHospitality, Self-employedUsed the software for: Less than 6 months.

“The integration with VRBO and Airbnb has been seamless.“

March 12, 2026

DV

Daniel V

ConsultantTelecommunications, Self-employedUsed the software for: 1-2 years.

“Interface fails some times and it is slow to upload.“

April 23, 2026

## Showing most helpful reviews

Showing 1-25 of 303 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kiyono V.  
owner  
Hospitality  
Used the software for: 2+ years

### "iGMS is awesome!"

January 9, 2026

5.0

I've been very pleased with the product. I have 2 properties and 2 other staff people who share the iGMS tool. We all seem to be able to communicate well and see what is going on.

Pros

iGMS keeps me very organized and the customer service is outstanding. It's been worth every penny. There is no way I could run my business without it.

Cons

some of the tools are hard to find, not where I might put them but the customer service always gets me to the right place

Review Source

Response from iGMS

March 13, 2026

Hi Kiyono, thank you for taking the time to share your experience. iGMS was built to help hosts stay organized and manage their rentals more easily, so it’s great to hear that the platform has been a great help for you and your team. We also appreciate you mentioning our support team, they work hard to deliver the best support possible. While some tools can take a little time to get familiar with, our live support team is always available to help whenever you need a hand. Thanks for being part of the iGMS community.

Jason T.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "iGMS removes the stress from property managment"

December 23, 2025

5.0

The site and support made it surprisingly easy to sync my properties. The interface is very user-friendly. The support is second to none.

Pros

The platform and interfaces are intuitive and VERY easy to navigate, making the data very easy to visualize. And the service is exceptional. Someone responds very quickly and ALWAYS provides a solution. iGMS is an excellent value and has completely removed the stress from managing my short-term rental properties.

Cons

I've been a customer of iGMS for more than a year, and I manage two properties on the site, and I have absolutely no complaints.

Review Source

Response from iGMS

March 13, 2026

Hi Jason, thank you for being part of the iGMS community for more than a year. We truly appreciate you taking the time to share your experience and are glad to have you with us.

AW

Austin W.  
CEO  
Real Estate  
Used the software for: I used a free trial

### "STOP using this now.. completely awful support service"

February 24, 2025

1.0

It's been terrible, i had my property listed and unlisted by this software and it cause my reservations to be messed up causing me to lose two reservations and payouts. Which would have been avoided if I could actually cancel this damn software. The support has been awful, asking me why to cancel over and over and i keep telling them to cancel. Now here I am. I hope you do not treat all your customers like this, it's honestly ridiculous. Good bye. STAY AWAY

Pros

Awful

Cons

Cannot cancel, after repeated attempts. No way to cancel on the site. Have to threaten support team members for them to listen. Honestly ridiculous.

Switched from

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

I wanted to try and now i will never come back

Review Source

Response from iGMS

March 7, 2025

Hi Austin, Ivan here, CEO of iGMS. I regret hearing about the issues you’ve faced. As a host myself, I know how difficult it can be when things don’t go smoothly. I really appreciate you pointing this out. Just to clarify, our team processed your cancellation on the same day you requested it. However, your request came in during a period when no agents were online. Our Sunday shift ends at 5pm, and the next agent starts at 5am on Monday, which caused a delay in our response. I can imagine how frustrating that must have been, and I’m really sorry for the inconvenience. We're already working on expanding our support hours to prevent situations like this in the future. I genuinely apologize for the stress this caused. I would love to make things right for you, and I’d really appreciate it if you could reply to the email I previously sent to you. Best regards, Ivan

IM

Ian M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great Customer Service and product"

April 3, 2026

5.0

iGMS customer support is so helpful. As a somewhat technical person, but new to APIs, their customer support walked me through their docs and helped me automate some processes. They were clear and helped me clarified so much for me. Outside of their API support, the product in general has helped us automate so much of our Airbnb business at an affordable price for a mom & pop shop. Great product and service.

Pros

Very knowledgeable, understood most of my questions on the first attempts. Patient with my lack of knowledge.

Cons

Response time was a little long, and there were a couple questions that I had to rephrase or ask again, but still very happy.

Review Source

Response from iGMS

July 9, 2026

Hi Ian, Thank you for taking the time to share your experience with iGMS. It means a lot to know our team was able to guide you through your questions and help you make the most of the platform’s tools and automation capabilities. We also appreciate your feedback regarding response times. Depending on the complexity of the request, some questions may require additional time to review, but we always aim to provide clear and helpful answers as quickly as possible. If you ever need a more in-depth discussion, calls with our team can also be requested, and we’ll be happy to assist. We’re glad iGMS has been able to support your business. Thank you for being part of iGMS!

Mandy Y.  
Property Manager  
Hospitality  
Used the software for: 6-12 months

### "LOVE IGMS for our hosting platform"

January 30, 2026

5.0

They are always at our fingertips if we have questions, and go above and beyond to help if we have questions. HIGHLY recommend!

Pros

IGMS has made things EASY for us! They are super responsive and are always looking for solutions or answers to our questions.

Cons

That these people don't live with me so that I can just ask them from the next room ;) But seriously, it's hard to find something I don't like.

Review Source

Response from iGMS

March 13, 2026

Hi Mandy, thank you for sharing such a kind review. It means a lot to our team to hear that iGMS has made managing your rentals easier and that you’ve felt supported whenever questions come up. While we may not live in the next room 😊, our team is always just a message away through our app. Thanks for being part of the iGMS community.

Anas R.  
manger  
Management Consulting  
Used the software for: Less than 6 months

### "reliable and user-friendly system"

March 26, 2026

5.0

Overall, a reliable and user-friendly system that helps streamline daily operations. It has made managing bookings much more efficient, and I look forward to future improvements

Pros

Easy to manage multiple listings in one place. Automation tools like messaging, reviews, and syncing with Airbnb and Booking.com save a lot of time.

Cons

Reporting and analytics could be more detailed, and sometimes syncing delays happen between platforms.

Review Source

Response from iGMS

July 9, 2026

Hi Anas, Thank you for your review and for choosing iGMS. Our goal has always been to build a platform that helps property managers spend more time focusing on their business and less time on repetitive tasks, so it’s great to know we’re moving in the right direction. We also appreciate your feedback regarding reporting and synchronization. One of our team members will reach out to better understand your experience and gather more details about your suggestions. Thank you for being part of iGMS!

RG

Rhi G.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "iGMS is a great site"

April 7, 2026

5.0

Pros

\[sensitive content hidden\] was excellent! I had a very fast response and he took care of my concerns. Each time I have needed assistance, the customer service has been wonderful.

Cons

There is no negative feedback I have about this program. It is very user friendly and helps keep things organized.

Review Source

Response from iGMS

July 10, 2026

Hi Rhi, Thank you for your kind feedback and for sharing such a positive experience with iGMS. We’re really happy to know that our team has been able to support you whenever you needed assistance. Our goal is to make managing your properties easier while providing the support you need along the way, and your feedback truly means a lot to our team. Thank you for being part of iGMS!

RF

Roberto F.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Excellent service!"

August 8, 2025

5.0

Excellent service! Questions are answered very quickly and problems are solved very quickly! \[sensitive content hidden\] is a great guy.

Pros

The fast service and the friendliness of the staff. Everyone is very helpful and solutions are found very quickly.

Cons

The mobile version is not as good. Very slow and not very clear. The dashboard could also be designed to be a little clearer.

Review Source

Response from iGMS

November 26, 2025

Hi Roberto, Thank you so much for your feedback! Our team always does its best to provide quick and helpful support, so it means a lot to hear that you’ve had a great experience with us. Regarding the mobile version, if you notice anything unusual, our support team will be happy to take a closer look and help you get everything running smoothly. Just let us know! Thank you for being part of iGMS!

DA

Debrah A.  
Host Vacation Rental  
Real Estate  
Used the software for: I used a free trial

### "IGMS offers a good opportunity for the small Vacation Homeowner"

February 26, 2026

5.0

The overall experience has been very positive so far and their reviews were good from the start which gave me confidence to move forward.

Pros

I signed up for a 14 day trial, and \[sensitive content hidden\] with IGMS helped me set up my website. He met with me several times and answered all my questions about the service I would me signing up for. He was very patient and clear on giving me advice on setting up a website to offer my vacation home for rent. He was kind and told me if I had any further questions I could contact him in future.

Cons

I am going to pay for an account for the first year and give this software a good chance to assist me in finding renters and if I feel it is a good service I will continue to move forward with them.

Review Source

Response from iGMS

March 13, 2026

Hi Debrah, thank you for taking the time to share your experience. We’re really glad to hear that the onboarding sessions helped make the setup process easier and that you felt supported while getting everything in place. It’s great to have you with us, and we truly appreciate you giving iGMS the opportunity to support your business over the coming year. Thank you for being part of the iGMS community.

AK

Alan K.  
Property Manager  
Hospitality  
Used the software for: 2+ years

### "Great Service!"

October 17, 2025

5.0

Pros

Excellent friendly service and quick assistance! The management system works well, and the tools are very useful.

Review Source

Response from iGMS

November 26, 2025

Hi Alan, Thank you so much ! It’s great to hear that you’re finding real value in our tools. We appreciate you being part of iGMS!

BH

Billee H.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Igms Review"

September 15, 2023

5.0

Igms has become the most important management tool my company uses. Without it we would be lost!

Pros

All features are easy to use, rarely any issues with the software- the IGMS customer support is absolutely amazing. The team is well educated and quick to troubleshoot.

Cons

No cons! Everything is perfect I cannot say enough about this product.

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

It was recommended by a customer of mine, I signed up for the free trial and made the switch quickly. I love that this product has an app.

Review Source

Response from iGMS

September 28, 2023

Hi Billee, Thank you for your splendid review on Capterra! We're thrilled to hear that you find iGMS easy to use and our support team helpful. It's heartwarming to know our platform is a valuable tool for your company! We're glad you chose us and are happy to have you in the iGMS family. We strive to continue to meet your expectations and are always here for any suggestions or queries you might have. Thanks again for your kind words! Warm Regards, iGMS Team

RC

Ruth C.  
Owner/ Primary host  
Hospitality  
Used the software for: Less than 6 months

### "Seamless integration with various short term vacation rental platforms "

July 8, 2022

4.0

Pros

Having seamless integration across the major short term/ vacation rental booking channels is critical when dealing with several properties. IGMS has help me, as a host, have a clear view of the operations of my business from inquiry to housekeeping and maintenance management.

Cons

The mobile application is sometimes slow to load or lagging.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing iGMS

Features available for the price. The look and feel of the software.

Review Source

Response from iGMS

July 27, 2022

Dear Ruth, Thank you for your review! It's great to know that our platform is helping you improve your business management and make your life easier! If you have any questions, you know where to find us at support@igms.com or via Live Chat. Best, iGMS Team

CM

Chris M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Unbeatable system for managing Short Term Rentals"

June 27, 2021

5.0

Pros

Having one place to manage both Airbnb and VRBO bookings, plus a system of automating templates for guest communication has saved untold hours of my time and in addition provided a better experience to my guests. I couldn't operate my business without it.

Cons

It's hard to say that I see any flaws in iGMS from my experience. They are always working hard to make sure the mobile app and desktop site are updated with the latest improvements.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing iGMS

I chose iGMS over other products because I couldn't find any other product that offered the features that iGMS offers for the same price. I then learned that when I did have questions about the software that I received prompt and informative customer service to anything that I needed addressed.

Review Source

Response from iGMS

July 9, 2021

Hello Chris, Thank you for the positive review. It's great to know that you enjoy using our product and that it fits your needs. In case of any questions, we will be glad to welcme you in our live chat or email at support@igms.com. Best, iGMS Team

KJ

Kenon J.  
Manager  
Hospitality  
Used the software for: I used a free trial

### "IGMS to a small business"

August 29, 2025

4.0

I am happy with the overall experience and will continue utilizing its services. I am looking forward to explore more options and see how it will aid in growing my business.

Pros

IGMS has given better value for money as compared to others, there are some bugs here and there that the team seems to be keen on fixing as i report and ask for help. On the topic of the help ive have gotten, igms is not the fastest but is surely responsive.

Cons

Id like the interface to be a bit more comprehensive as i move through the app and the online platform.

Review Source

Response from iGMS

November 26, 2025

Hi Kenon, Thank you for sharing your feedback! I’m really glad to hear that iGMS is bringing value for your business. We appreciate your observations, and we’re always working to make the experience better for our users. We’re continuously refining the platform to make it easier and more intuitive to use. We actually roll out updates every week to keep improving our platform. Input like yours is exactly what helps guide those improvements. Thanks again for being part of the iGMS community, we look forward to supporting you as you continue growing your business!

SA

Said A.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "The best Property Management Software I've found. "

March 3, 2025

5.0

Ok, so after deep diving reddit and YouTube, I ended up going with IGMS for my property management software. Functionality is great, and I haven't found any flaws yet, everything works. Every time I've reached out to customer service they have been able to resolve my concern and point me in the right direction. Its clear the people selling this software actually care about the product and functionality. The Ai message drafting feature is awesome, I use this to draft responses to guests.

Pros

Excellent software and customer service.

Cons

The only thing that I have found so far was that iGMS had a steep learning curve because its so encompassing. Other than that, its great!

Review Source

JV

John V.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Rental program "

May 16, 2025

5.0

Great support from \[sensitive content hidden\] during onboarding and follow up calls

Pros

The program system works. The support is excellent and install worked out great

Cons

It took some time to get it all figured out and live but it was worth the effort

Review Source

LM

Leila M.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Easy Product "

March 12, 2025

5.0

Pros

Simple to use, all in one system, easy to learn and implement

Cons

My first product I have used in this industry, so I can't compare it to others, but so far support has been great and its been an easy system to start using

Review Source

MM

Maria M.  
CAO  
Hospitality  
Used the software for: 2+ years

### "Excellent Client-Centred Support"

October 4, 2021

5.0

I am happy to be able to us IGMS as my main channel manager saving me a lot of double bookings

Pros

Easy to operate ability to integrate with other OTA channel management systems

Cons

No cons so far and am very happy with IGMS

Reason for choosing iGMS

For their ease of operation and fast response.

Review Source

Response from iGMS

November 4, 2021

Hello Maria, We appreciate your positive review. In case you have any questions or need anything, please, do not hesitate to reach out to us at support@igms.com or via Liva Chat. Have a good one! Best, iGMS Team

MC

Melissa C.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Love IGMS ! "

May 15, 2023

5.0

It’s been one of the best softwares ever used and believe it is a game changer for vacation home owners especially, if you are new to do this

Pros

Streamlining bookings through one application. Needing only one app to manage multiple booking channels has been an important assistant to our booking success and ensuring multiple bookings do not occur on the same dates.

Cons

Trying to keep all bookings connected can be a challenge, however it hasn’t interfered with being able to manage my home booking scheduling

Review Source

Response from iGMS

May 25, 2023

Dear Melissa, Thank you for your wonderful review of iGMS! We're thrilled to hear that our software has been one of the best you've ever used and a game-changer for vacation homeowners like yourself, especially if you're new to this industry. We're delighted that our streamlined booking process through a single application has been instrumental in your booking success. Managing multiple booking channels efficiently is crucial, and we're glad to provide a solution that helps you avoid double bookings and ensures a smooth scheduling process. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us.

Matthew P.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "After research numerous vacation rental management tools, none are as good as iGMS"

July 2, 2020

5.0

Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you.

Pros

Although I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief. In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't.

Cons

As a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks.

Reason for choosing iGMS

It had almost all of the features of the other competitors at a significantly better price.

Review Source

Response from iGMS

August 3, 2020

Dear Matthew, Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at support@igms.com or via Live Chat. Looking forward to a word from you. Best, iGMS Team

VR

Verified Reviewer  
Director of Operations  
Hospitality  
Used the software for: 2+ years

### "Great time saver for Airbnb property managers"

June 13, 2019

5.0

My biggest problem had been managing multiple Airbnb account which I was solved once I signed up with iGMS (this is their new name if you haven't noticed yet). Instead of juggling between multiple browsers with some in incognito modes, I can now fully log in to just one system.

Pros

\- Multi-calendar is a huge time saver for us as we can quickly see gaps and react to them. - Auto-responders and auto-reviews - fantastic tools that let us focus on what is important - taking care of our guests. - We outsource cleaning and were using another product for that but we couldn't live without the check-in/check-out dashboard. - Team management allows us to invite some of our property owners and to also outsource our guest communication during the night hours

Cons

\- I wish some of the elements were designed better. The property editor is hard to use due to some contrast. - Also, some of the icons look very outdated. - It would be great if transactions could be attached to reservations (I believe Airbnb started to do so), for now, my bookkeeper has to manually reconcile transactions. But at least there is a CSV export which helps a lot.

Review Source

Response from iGMS

July 19, 2019

"Hello, We would like to thank you for such detailed feedback. We are proud to hear that our Multi-Calendar and task management tools help your business. We passed your suggestion about transactions to the dev team and now it's the new feature request. Best, iGMS Team"

VR

Verified Reviewer  
COO  
Hospitality  
Used the software for: 1-2 years

### "Decent for small operations, far from the best for the $"

March 28, 2023

3.0

Pros

Simple to use, easy to connect everything.

Cons

Limited features, doesn't sync with most channels—inaccurate financial reporting.

Review Source

Response from iGMS

April 12, 2023

Hello, thank you for taking the time to leave us feedback, we really appreciate it as we take the opportunity to further improve our services! We have direct integration with the most popular platforms, such as Airbnb, HomeAway family/VRBO and Booking.com. It is also possible to connect the calendar of other platforms via iCal. We have 4 different types of reports where you can find important and useful information for running your business. We are always working to provide the best experience for our users, if you have any other suggestions we´ll be glad to receive them at support@igms.com Best, iGMS team

aP

amatangelo P.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Not Worth the Money, Customer Service Hassles"

March 2, 2022

3.0

I was initially impressed by the platform and its ability to integrate numerous features. When faced with a problem, customers service was abysmal after several attempts to reach them. Additionally, after cancellation of the service, they charged me for an additional month and will not return my requests for compensation.

Pros

It initially drew me in as an ease of use platform to manage multiple listings across a number of platforms.

Cons

The phone app was difficult to navigate, had several broken links, forced me to use the web browser in its place.

Review Source

Response from iGMS

March 28, 2022

Hello Amatangelo, Thank you for your review. Thank you for your acknowledement of our platform's ease of use to manage multiple listings across various platforms. We are, on the other hand, sad to hear that you experienced frustration with our mobile app. We continue to improve on our service offering, yet there can be numerous reasons why you might have experienced these issues. In case you are still experiencing the issues, our customer experience team is eager to help you via Live Chat or via email 24 hours on weekdays and from 9 am to 5 pm EST over the weekend. Best, iGMS Team

SJ

Sarah J.  
Owner and manager  
Hospitality  
Used the software for: 2+ years

### "We love IGMS!!"

October 25, 2023

5.0

Pros

It does everything we need to do to manage our rentals! The calendar is very on point with having different platforms, the pre set messages are extremely helpful and the customer service has always been excellent !

Cons

Some inconsistencies with the payout and revenue numbers. We calculate everything manually through each platform

Review Source

Response from iGMS

November 17, 2023

Hello Sarah, Thank you for taking the time to share your feedback. We are delighted to learn that iGMS fulfills your rental management needs, particularly with its accurate calendar synchronization across various platforms and the convenience of pre-set messages. It's always a pleasure to know that our efforts contribute to a positive experience for our users. We sincerely apologize for any inconsistencies you've encountered with payout and revenue numbers. We understand the importance of accurate financial tracking, and we take this matter seriously. To address this issue promptly, we kindly request that you provide more details on the discrepancies by emailing us at support@igms.com. Our dedicated support team will thoroughly investigate the matter and work towards a resolution. Your satisfaction is our top priority, and we appreciate your trust in iGMS. We look forward to resolving this matter swiftly and ensuring a seamless experience for your rental management. Best, iGMS Team

CM

Christy M.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Okay with minimal use "

July 1, 2022

5.0

While they may use API on a couple of platforms, it still isn't instant. If I get a message that someone booked through the airbnb app, it may be instant or it may be an hour until IGMS sends me the same confirmation.

Pros

The lite plan is a good price if you're only running one platform like airbnb. The templates are very nice but they sometimes have issues like blocking your calendar when you didn't block it, the customer service is very very frustrating and if you add VRBO, the templates won't auto send. Looking elsewhere for better service and reliability.

Cons

The formatting needs help, you have to get used to it -so not user friendly. It's hard to remember where certain features are- can be tricky to find the spot to manually send a template before it's scheduled. Some features on your computer are not available for mobile app.

Review Source

Response from iGMS

July 27, 2022

Hello Christy, Thank you for taking the time to share your feedback with us! We are sorry to hear that you had some challenges using our app. We are constantly improving the product for our customers, this is why we've documented all your suggestions and passed it to our product team for review. If you have any more suggestions, please let us know at support@igms.com. Best, iGMS Team

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