# Page 2 | iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is iGMS the right Vacation Rental solution for you? Explore 300 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157033/iGMS/reviews --- iGMS 4.6 (300) [View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of iGMS ## Showing most helpful reviews Showing 26-50 of 300 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tina W. Website Developer Information Technology and Services Used the software for: 2+ years ### "Absolutely Excellent and Great Asset for any property rentals" August 12, 2025 5.0 Pros iGMS has always had superior support and a product that has everything we need to manage two rental properties, from ownership, to team members and task assignments. We have been using them since January 2022 - 3-1/2 years now. The coordination between admin and renters is extraordinary with the inbox feature and the automations of many templates that can be sent out with little effort on our part. Connecting the iGMS program with the external channels such as Airbnb and VRBO was a breeze to set up. We even had a property owner switch when the properties were sold and iGMS could easily go on as if no property owner switch had taken place. In other words, we did not have to take-down and rebuild from scratch. I have never seen such robust programming have such a user friendly management. iGMS has thought of it all and has really put their users as their highest priority. Every single chat support agent is a real human being and extremely knowledgeable and very fast with their answers, never having to wait on them and never having to get frustrated with them. I cannot say enough about the entire platform and I highly recommend them. Thanks iGMS Tina Whittimore, website developer and administrative staff (for hire) marketing @ \[sensitive content hidden\] Cons I have no negative experiences with iGMS. Since I need 100 character minimum, I'll repeat myself: I have no negative experiences with iGMS. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS It is more user friendly without a massive amount of work to be done. Review Source Response from iGMS November 26, 2025 Hi Tina, Thank you so much for taking the time to share such detailed feedback! We’re thrilled to hear that iGMS has been a reliable and helpful tool for managing your properties. We also really appreciate you recognizing the good work from our support team, knowing that our agents are making a positive difference for our users is incredibly motivating. Thank you again for being part of the iGMS community! IM Ian M. Owner Hospitality Used the software for: 2+ years ### "Great Customer Service and product" April 3, 2026 5.0 iGMS customer support is so helpful. As a somewhat technical person, but new to APIs, their customer support walked me through their docs and helped me automate some processes. They were clear and helped me clarified so much for me. Outside of their API support, the product in general has helped us automate so much of our Airbnb business at an affordable price for a mom & pop shop. Great product and service. Pros Very knowledgeable, understood most of my questions on the first attempts. Patient with my lack of knowledge. Cons Response time was a little long, and there were a couple questions that I had to rephrase or ask again, but still very happy. Review Source Chris J. Owner Hospitality Used the software for: 2+ years ### "Property Management Is A Breeze!" July 14, 2025 5.0 Excellent. Support is always responsive, and my life is much easier as a property manager. I have only one place to go...not a half dozen...to take care of customers. Pros Avoiding multiple inboxes with various OTAs is very nice. I also appreciate how responsive they are to support inquiries. The cost of iGMS is very reasonable when compared to some of their competition. Cons I wish it synced with Quickbooks. But, not many PMSs do. Sometimes syncing doesn't line up perfectly, but support always comes through in the end. Alternatives considered [Hosty](https://www.capterra.com/p/202615/Hosty/) Reason for choosing iGMS Cost. Hosty was way too expensive from my perspective. Review Source Response from iGMS November 26, 2025 Hi Chris, I’m really glad to hear that iGMS has been making things smoother on your end. That’s exactly what we aim for, keeping everything simple and centralized in one platform. Regarding QuickBooks, we’ve been working on adding more integrations over time, and we’ll keep your suggestion in mind as we continue developing new ones. As for what you mentioned about syncing not being perfect, while these situations are rare, no system is completely free from them, and that’s exactly why our support team is always ready to jump in and make sure everything gets aligned quickly. Thank you for sharing your thoughts and for being part of iGMS! MK Mauri K. Property Manager Hospitality Used the software for: Less than 6 months ### "I use it for one property and it is outstanding!" March 12, 2026 5.0 So far it has been a very good experience. When I messed things up, they were right there to help me fix it. The integration with VRBO and Airbnb has been seamless. Very impressed. Thank you iGMS! Pros I think my favorite thing about iGMS is that they are right there to chat whenever you need. I don't have any other software that has a team that responsive. Cons There really isn't anything I don't like about it. I haven't had anything go wrong that wasn't my own fault. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing iGMS Over all of the others, I felt iGMS was the best bang for the buck. If I ever choose to expand, it will grow with me. The price was great. I don't think you can beat it for what you get. Service is incredible. That alone makes it worth it. Review Source CR Conrad R. Owner Hospitality Used the software for: Less than 6 months ### "Best platform for my rentals!" September 4, 2025 5.0 I switched over from Hostaway to iGMS and the difference has been incredible. Hostaway was clunky, confusing, and difficult to navigate, but iGMS has made everything so much easier. The platform is very intuitive and user-friendly, and I was able to get up and running quickly without frustration. Their support team is also outstanding — fast, responsive, and genuinely helpful. Managing my rentals is no longer a headache thanks to iGMS. Highly recommend Pros From the start iGMS has been great, they are very responsive, the software is intuitive and the price is right. Their support is also immediate, with other platforms you have to wait a long time to get a response. Cons After using it for about a month, there are not many things I can think of that I don't like about iGMS. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Hostaway was very expensive, charged for every single feature and it was too complicated to use Review Source Response from iGMS October 21, 2025 Hi Conrad, We at iGMS really appreciate your feedback. Glad to hear the transition went smoothly and that everything’s been running well on your side. Thank you so much for sharing your experience, and please don’t hesitate to reach out anytime if you need a hand with anything. DV Daniel V. Consultant Telecommunications Used the software for: 1-2 years ### "Good Value for money" April 23, 2026 4.0 I have been using for 3 years, it has helped me a lot handling multiples properties in multiple platforms. Pros Good and helpfull tool. Direct Booking, automatic messaging and Reports are really handy. Good value for money Cons Mobile App is slow and hard to use tome times. Interface fails some times and it is slow to upload. there are 2 versionsboth are not good Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS Value for money, product review and product evaluation from user Review Source JB Jamal B. Owner Hospitality Used the software for: Less than 6 months ### "Great Service " August 6, 2025 5.0 Great - Just Started 1 Month now - Such we started that have been helpful with set up but I reached out for help creating my Direct Booking Site and no one responded so I did it myself and Saved $199 Pros The service with online support. \[sensitive content hidden\] Is Awesome! Easy to deal with and Easy instructions for troubleshooting. Cons That I only can get help via online support and not a live person when urgent issues arise ... Sometimes you want to be able to talk to a live person. Switched from [Properly](https://www.capterra.com/p/164315/Properly/) It was cheaper but less features - But properly you can add photo IGMS you can't that a downfall Review Source Response from iGMS November 26, 2025 Hi Jamal, Thank you so much for sharing your experience and for being with us! I’m really glad to hear that our online support have been helpful and easy to follow. Just to clarify, our live agents are available through the Chat Support button (bottom left) or the yellow icon (bottom right) of your iGMS. I noticed you’ve already interacted with our team and scheduled a couple of calls, don’t hesitate to reach out whenever you need help. I’d also like to mention that we recently released our new Pro+ plan, which includes more advanced features. Feel free to reach out to our support team if you’d like to learn more. Thank you again for being part of iGMS! AG Angela G. Manager Hospitality Used the software for: Less than 6 months ### "Loving it!" April 29, 2026 5.0 Fast customer support and site is easy to use, not cluttered or over complicated but has all the features a top tier pms can offer at a great rate! Pros Easy to navigate, great layout, easy to use in general! Rates are great, customer support is great and site is well laid out with all the features I was looking for, and even better, at a great price! Cons Nothing to comment here, overall great experience so far. Customer support if quick to respond and helpful. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Way over priced, super slow customer service, system errors overcharging guests Review Source Anas R. manger Management Consulting Used the software for: Less than 6 months ### "reliable and user-friendly system" March 26, 2026 5.0 Overall, a reliable and user-friendly system that helps streamline daily operations. It has made managing bookings much more efficient, and I look forward to future improvements Pros Easy to manage multiple listings in one place. Automation tools like messaging, reviews, and syncing with Airbnb and Booking.com save a lot of time. Cons Reporting and analytics could be more detailed, and sometimes syncing delays happen between platforms. Review Source RG Rhi G. Property Manager Real Estate Used the software for: 1-2 years ### "iGMS is a great site" April 7, 2026 5.0 Pros \[sensitive content hidden\] was excellent! I had a very fast response and he took care of my concerns. Each time I have needed assistance, the customer service has been wonderful. Cons There is no negative feedback I have about this program. It is very user friendly and helps keep things organized. Review Source KJ Kenon J. Manager Hospitality Used the software for: I used a free trial ### "IGMS to a small business" August 29, 2025 4.0 I am happy with the overall experience and will continue utilizing its services. I am looking forward to explore more options and see how it will aid in growing my business. Pros IGMS has given better value for money as compared to others, there are some bugs here and there that the team seems to be keen on fixing as i report and ask for help. On the topic of the help ive have gotten, igms is not the fastest but is surely responsive. Cons Id like the interface to be a bit more comprehensive as i move through the app and the online platform. Review Source Response from iGMS November 26, 2025 Hi Kenon, Thank you for sharing your feedback! I’m really glad to hear that iGMS is bringing value for your business. We appreciate your observations, and we’re always working to make the experience better for our users. We’re continuously refining the platform to make it easier and more intuitive to use. We actually roll out updates every week to keep improving our platform. Input like yours is exactly what helps guide those improvements. Thanks again for being part of the iGMS community, we look forward to supporting you as you continue growing your business! DM Derek M. None Banking Used the software for: 1-2 years ### "Recent chat with San" February 15, 2025 5.0 Overall really like the system and especially like that the team does a fantastic job resolving challenges when they arise Pros The people that run it. Always very responsive and understand the topic when I contact them. \[sensitive content hidden\] was very helpful getting the sync resolved with Vrbo today! Cons Wish adding a new property was easier (like copy existing property and just edit it - maybe there is and I don't know). Not a big deal since not adding properties often (plan is 1 every 1-2 years) Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing iGMS Seem to have all the same and more features than the others. Also, had better reviews! Review Source AW Austin W. CEO Real Estate Used the software for: I used a free trial ### "STOP using this now.. completely awful support service" February 24, 2025 1.0 It's been terrible, i had my property listed and unlisted by this software and it cause my reservations to be messed up causing me to lose two reservations and payouts. Which would have been avoided if I could actually cancel this damn software. The support has been awful, asking me why to cancel over and over and i keep telling them to cancel. Now here I am. I hope you do not treat all your customers like this, it's honestly ridiculous. Good bye. STAY AWAY Pros Awful Cons Cannot cancel, after repeated attempts. No way to cancel on the site. Have to threaten support team members for them to listen. Honestly ridiculous. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I wanted to try and now i will never come back Review Source Response from iGMS March 7, 2025 Hi Austin, Ivan here, CEO of iGMS. I regret hearing about the issues you’ve faced. As a host myself, I know how difficult it can be when things don’t go smoothly. I really appreciate you pointing this out. Just to clarify, our team processed your cancellation on the same day you requested it. However, your request came in during a period when no agents were online. Our Sunday shift ends at 5pm, and the next agent starts at 5am on Monday, which caused a delay in our response. I can imagine how frustrating that must have been, and I’m really sorry for the inconvenience. We're already working on expanding our support hours to prevent situations like this in the future. I genuinely apologize for the stress this caused. I would love to make things right for you, and I’d really appreciate it if you could reply to the email I previously sent to you. Best regards, Ivan BP Brian P. Director Hospitality Used the software for: 1-2 years ### "iGMS Experience" January 18, 2025 5.0 After over two years of using iGMS it has helped immensely for running my business. Pros It's the only channel manager I have used so I can't compare but it is easy to use once I figured it out with the help of iGMS support. Cons There are still some features missing that I have passed on before like add to cart for the guest when booking more than one room. Review Source SA Said A. Owner Hospitality Used the software for: Less than 6 months ### "The best Property Management Software I've found. " March 3, 2025 5.0 Ok, so after deep diving reddit and YouTube, I ended up going with IGMS for my property management software. Functionality is great, and I haven't found any flaws yet, everything works. Every time I've reached out to customer service they have been able to resolve my concern and point me in the right direction. Its clear the people selling this software actually care about the product and functionality. The Ai message drafting feature is awesome, I use this to draft responses to guests. Pros Excellent software and customer service. Cons The only thing that I have found so far was that iGMS had a steep learning curve because its so encompassing. Other than that, its great! Review Source CD Chuong D. owner Real Estate Used the software for: Less than 6 months ### "IGMS - short term rental software" May 26, 2025 5.0 My overall experience with IGMS was excellent. The customer support term is very responsive and was instrumental in the set up. Pros IGMS is an excellent platform for managing my short term rentals. It has the ability to sync my booking calendar for AIRBNB, VRBO, and Booking.com preventing double bookings. I has also made messaging my guest easier because I can do it from the software regardless of which booking engine I am using. I would recommend it to anyone looking to start a short term rental business or even anyone managing just one STR property. Cons I had some difficulties setting up VRBO and Booking.com in the IGMS software, but their customers service was excellent and got me through the process. Review Source AM Alessandro M. Gerente Government Administration Used the software for: 1-2 years ### "Ideal para escalar tu operación de renta vacacional" June 13, 2025 5.0 Estoy muy contento con los resultados que he tenido usando iGMS. He podido expandir mi operación y tener más propiedades activas sin contratar personal extra. El sistema me permite ahorrar tiempo y evitar errores. Pros Puedo gestionar todas mis propiedades desde una sola plataforma, lo cual es una gran ventaja. Los informes financieros también son muy útiles para tener una visión clara de mis ingresos y ocupación. Cons Sería ideal que pudieran integrarse con más métodos de pago en Latinoamérica, como Mercado Pago. Aun así, se puede operar sin problemas. Review Source KL Kristell L. Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Una buena herramiental para anfitriones ocupados" June 13, 2025 5.0 iGMS me ha ayudado a organizar todo mi negocio de alquiler vacacional. Antes tenía que estar pegada al celular para responder mensajes y coordinar limpiezas, pero ahora todo se automatiza. El tiempo que ahorro es increíble y puedo enfocarme en hacer crecer mi negocio. Pros La automatización de mensajes, sincronización de calendarios, integración con múltiples plataformas. Cons La aplicación móvil funciona bien para lo básico, pero sería ideal contar con todas las funciones disponibles ahí, como acceso a reportes o constructor de paginas web, uno quiere hacer todo en el celular. Review Source FB Felicia B. Owner Hospitality Used the software for: Less than 6 months ### "IGMS review" February 5, 2025 4.0 They have been very responsive and the training was great. The platform can be confusing because theres alot to know but after the run through we got the hang of it. Pros all platforms in one place, connected to pricelabs Cons theres been issues with connecting our VRBO account. We would love if there was a feature for one night bookings to be more expensive than 2 or more nights Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS IGMS was higher rated and seemed a bit more seamless of a transition Review Source JV John V. Owner Real Estate Used the software for: Less than 6 months ### "Rental program " May 16, 2025 5.0 Great support from \[sensitive content hidden\] during onboarding and follow up calls Pros The program system works. The support is excellent and install worked out great Cons It took some time to get it all figured out and live but it was worth the effort Review Source DM Daniel M. Owner Information Technology and Services Used the software for: Less than 6 months ### "Good Productivity Tool" October 2, 2024 4.0 I has been very usefull, it has reduced the time I wasted on simple things such as coordinating cleanning and sending standard messages. However it has a huge potential and I hope it keeps on evolving Pros Customer Support, Automated Features such as Cleanner Tasks and Airbnb auto reply Cons Lacking Whatsapp Integration, poor dashboard and statistics, payments alternatives for direct booking Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS Reviews on youtube and internet search basically Review Source Response from iGMS November 4, 2024 Hi Daniel, Thank you for your review! We're glad to hear that iGMS has been useful in reducing the time you spend on coordinating cleaning and on message automation. That’s exactly the goal of our platform: to put your daily operations on autopilot while you focus on growing your business. Here at iGMS, we have a dedicated team of developers who are always working on updates, new implementations, and enhancements to improve the user experience. We’re pleased to let you know that we’re currently addressing the points you mentioned. Soon, we will be releasing a new dashboard with improved statistics. Regarding WhatsApp integration and direct booking payment options, we are continuously striving for improvement and will keep you updated as we make progress. If you have any further questions or suggestions, we’re always here for you at support@igms.com ML Maurey L. Owner and Property Manager Hospitality Used the software for: Less than 6 months ### "iGMS rocks!" March 12, 2025 5.0 It's been great, especially when paired with a pricing app like DPGO. Pros Having everything all in one place. It's nice that I don't have to manage the property on 2 different platforms and that I can coordinate with our cleaners through iGMS. Cons Sometimes things are not the most intuitive to find. Review Source SA Summer A. Owner Real Estate Used the software for: 1-2 years ### "Great management software" September 19, 2024 5.0 ive been using for years and its made my property management experience run smoothly Pros affordability and ease. i like the app and they keep rolling out updates so i will be happt to see whats next Cons sometime a little clunky, i have to ask for tech help a lot when that i not a norm for me Review Source Response from iGMS October 28, 2024 Hi Summer, thank you so much for your trust in iGMS over the years! We're happy to hear that our platform has helped make your property management experience run smoothly. We're here to continue supporting you, and if you ever need anything, we're always here for you at support@igms.com CEM Cesar Efrain M. Director Warehousing Used the software for: Less than 6 months ### "The Best Software" October 2, 2024 5.0 Me cambió la vida y le definición del concepto de alquiler vacacional. Pros El mejor siftware para rentas vacacionales. Cons La facilidad de manejo y de integracion con las diferentes OTAs. Review Source Response from iGMS November 4, 2024 Hola César, ¡Muchas gracias por tu comentario! Me encanta saber que estás muy satisfecho con iGMS y nuestro servicio. Es genial escuchar que nuestra plataforma ha facilitado la gestión y la integración con diferentes OTAs, y que ha cambiado tu perspectiva sobre el alquiler vacacional. Estamos aquí para apoyarte en tu crecimiento y éxito continuo. Si tienes más preguntas o necesitas ayuda, no dudes en contactarnos. AW Andrew W. Concierge/Host Real Estate Used the software for: 2+ years ### "IGMS- Soild software for startup vacation/co hosts" May 18, 2023 5.0 Overall, I am a happy with igms and will continue to use them. Pros Free for those that are just starting out. Once you develop your business you then can add the pro features. This was critical for startup businesses as you if you don't have that much money to invest. I am now loyal to IGMS and they have been upgrading features consistently. Cons There are some app glitches that can be annoying to deal with and it takes to long to load the app each time. But if you bring this glitch to IGMS team developers they seem to fix in a timely manner.Also the billing is a bit confusing. there is no bill history like most online business you use. you have to search your email for your invoices. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing iGMS They offered a free version to learn about the product before I had to pay. There is a big learning curve with channel management software. Review Source Response from iGMS May 25, 2023 Dear Andrew, Thank you for your positive review of iGMS. We're delighted to hear that you're happy with our software and plan to continue using it. We truly appreciate your feedback, and we apologize for any inconvenience caused. Our dedicated development team is committed to resolving these issues promptly, and we appreciate your patience and cooperation in reporting them. We understand your concern about the app loading time, and we're actively working on optimizing our software's performance to ensure a faster and smoother experience for you. Regarding billing, we apologize for any confusion caused by the lack of a bill history feature. We're actively working on enhancing our billing system for a more user-friendly experience. We're glad that our free version helped you as a startup, allowing you to familiarize yourself with our product before committing to a paid plan. We aim to provide a user-friendly experience along with our free resources and support to assist you with the learning curve of channel management software. Thank you for choosing iGMS. We value your feedback and are dedicated to continually improving our software to meet your needs. 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