# Page 3 | iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is iGMS the right Vacation Rental solution for you? Explore 300 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157033/iGMS/reviews --- iGMS 4.6 (300) [View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of iGMS ## Showing most helpful reviews Showing 51-75 of 300 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Taylor S. Owner Real Estate Used the software for: 6-12 months ### "Helpful for housekeeping, but definitely not perfect. " May 3, 2023 4.0 Overall, it's worth using the software to manage the cleaners and tasks. But there is definitely room for improvement. Pros Task management for cleaners is my favourite feature and why I choose this software. Automatic airbnb reviews are very helpful too. Reports for monthly income and expenses is also a nice feature. Cons The app can be very slow to open on your phone and glitch out at times. Faster to open the airbnb app and respond to messages that way often. The property editor page isn't layed out in the most functional way. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing iGMS Tasks were simple to use and schedule. Review Source Response from iGMS May 15, 2023 Hello Taylor, Thank you for taking the time to share your feedback about iGMS. We are glad to hear that you find our task management for cleaners feature to be your favorite and that our automatic Airbnb reviews and monthly income and expense reports are also helpful to you. We apologize for any inconvenience you may have experienced with our mobile app being slow to open and glitching at times. We understand that this can be frustrating and we are working to improve the performance and stability of our app. We appreciate your patience and understanding in this matter. We also appreciate your feedback regarding the layout of the property editor page. We are constantly working to improve our platform and will take your feedback into account as we continue to develop and refine our software. Thank you for choosing iGMS as your property management solution. We are committed to providing the best possible experience for our users and appreciate your business and feedback. AS Anna S. Owner Hospitality Used the software for: Less than 6 months ### "YOU NEED IGMS if you value your time AND guest experience!" June 28, 2023 5.0 Great tool, had it up and running in <24 hrs. When I initially ran into a problem, actually SPOKE TO A HUMAN, very rare and they had me fixed in 15 minutes. Did free trial, converted to Flex plan (which is perfect fit and affordable without sacrificing features) for the 5 months a year that property is rented. Pros Channel Management (consolidated calendar) Communications Automation. Cons Back arrow on multichannel calendar takes you home vs. back a layer. (User issue vs software) Alternatives considered [Vacation RentPro](https://www.capterra.com/p/92701/Vacation-RentPro/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Host Tools](https://www.capterra.com/p/183382/Superhost-Tools/) Reason for choosing iGMS I'm an application expert, IGMS delivered everything promised tried it all during free trial.Other products wanted annual or monthly commitment for a year, did not deliver all features and flexibility needed for 5 mos STR. Ease of use and implementation was priority, seamless integration w the "big boys" very important to avert double bookings AND maximize cash flow. Other products simply cannot compete, ease of use, tight integration, full automation and control w API plug ins, all for $1 per booked night! Plus got an independent website, next year will market that strongly so as to save % fee to "big boys" and maximize profit. Review Source Response from iGMS July 13, 2023 Hello Anna! Thank you for taking the time and providing us with feedback. We really appreciate it and are glad that you find our consolidated calendar, automated messages and Flex Pricing Plan options beneficial. We apologize for any inconvenience that you may have experienced with our Multi-calendar. We will definitely work on it. Your feedback will help us to make our platform more comfortable and user friendly. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us! MC Melissa C. Owner Real Estate Used the software for: 1-2 years ### "Love IGMS ! " May 15, 2023 5.0 It’s been one of the best softwares ever used and believe it is a game changer for vacation home owners especially, if you are new to do this Pros Streamlining bookings through one application. Needing only one app to manage multiple booking channels has been an important assistant to our booking success and ensuring multiple bookings do not occur on the same dates. Cons Trying to keep all bookings connected can be a challenge, however it hasn’t interfered with being able to manage my home booking scheduling Review Source Response from iGMS May 25, 2023 Dear Melissa, Thank you for your wonderful review of iGMS! We're thrilled to hear that our software has been one of the best you've ever used and a game-changer for vacation homeowners like yourself, especially if you're new to this industry. We're delighted that our streamlined booking process through a single application has been instrumental in your booking success. Managing multiple booking channels efficiently is crucial, and we're glad to provide a solution that helps you avoid double bookings and ensures a smooth scheduling process. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us. LS Leland S. Owner Real Estate Used the software for: 2+ years ### "Performs the basics but much to be desired" September 28, 2023 3.0 Terrible customer support. Many critical bugs that are not fixed over the years. Overpriced software for the functionality and support provided. I do not recommend this company. Pros Automated messaging, multi-property management, custom website Cons Customer support is rude and unconcerned about reported bugs. They will argue over the bug being a problem of their concern and only after many email exchanges might state they will put it in their suggestion for improvement, even if it's a critical bug. Over the years not one of the reported bugs or critical feature suggestions provided has been implemented. Their development team is both incompetent and insufficiently staffed. I've received double bookings on multiple occasions which require a host cancellation. Review Source Response from iGMS November 17, 2023 Hello Leland, Thank you for sharing your thoughts with us. We're genuinely sorry for the challenges you've faced with our customer support and the inconvenience caused by double bookings. Your feedback on our response to reported bugs and feature suggestions is invaluable. We recognize the significance of effective communication, especially when dealing with critical issues that impact your operations. Rest assured, we take your concerns seriously and are actively working on enhancing our services and processes. We understand that there's always room for improvement, and your insights guide us in making necessary enhancements. The issues you've raised will be thoroughly reviewed internally, and we are committed to finding solutions that better align with your expectations and needs. If you wish to discuss this matter further or if there's anything else we can assist you with, please feel free to reach out directly. Best, iGMS Team JM Jessica M. Co-Owner/ Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "OVerall Great!" May 1, 2023 4.0 It's been pretty good. I do want to access more features,but I haven't made the time and I know it has more to offer. IT was created a better way of booking cleans for our cleaners. Pros Love that you can see a day at a time for check-ins and check outs. I appreciate the reports with ease. Cons I would like to be able to access things like discounts on my phone like I could do on Airbnb. I am unable to adjust weekly or monthly discounts from phone. Sometimes< as a busy owner, support is crucial and I have had to wait/ and communicate through email which makes problem solving more painful than needed. We don't have time to communicate like that. So more staff for chats/ phone calls would be great. Reason for choosing iGMS I just wanted to try one, and see where we went from there.... As well as price point I believe (it's been awhile since I even looked at different programs. ) Review Source Response from iGMS May 15, 2023 Hello Jessica, Thank you for taking the time to write a review about iGMS. We are glad to hear that you appreciate our platform's ability to view check-ins and check-outs on a daily basis and that you find our reports easy to use. We understand that accessing features such as discounts on your phone is important to you, and we apologize for any inconvenience you may have experienced with this. We are constantly working to improve our mobile app and will take your feedback into account as we continue to develop it. We also appreciate your feedback regarding our customer support. We understand that prompt and efficient customer service is crucial for busy owners like you. We are constantly striving to improve our support and will take your feedback into account as we continue to expand our team. Please note that we have 24-hour chat support on weekdays and 9 am to 5 pm EST support on the weekends where you can receive an immediate response from our support team members. Thank you for choosing iGMS as your property management solution. We value your business and feedback, and we will continue to work on improving our platform and customer service to better meet your needs. MM Maria M. CAO Hospitality Used the software for: 2+ years ### "Excellent Client-Centred Support" October 4, 2021 5.0 I am happy to be able to us IGMS as my main channel manager saving me a lot of double bookings Pros Easy to operate ability to integrate with other OTA channel management systems Cons No cons so far and am very happy with IGMS Reason for choosing iGMS For their ease of operation and fast response. Review Source Response from iGMS November 4, 2021 Hello Maria, We appreciate your positive review. In case you have any questions or need anything, please, do not hesitate to reach out to us at support@igms.com or via Liva Chat. Have a good one! Best, iGMS Team KA Kent A. Owner/Manager Real Estate Used the software for: 2+ years ### "The ever updating IGMS software!" April 27, 2022 5.0 Very pleased. Pros Managing vacation rentals without IGMS is a daunting task. IGMS allows me to manage all listing from all platforms in one place. They also just partnered up with pricelabs, which saves me a ton of time! The a very quick to respond when i need assistance. ANd they are constantly adding more management tools to make the user experience better. I'm so glad a choose them and have bee working with them for over 2 years now. Cons Just like any software, they don't have all the tools, but they had the best option for me. plus they are always adding additional tools. The migration to Booking.com wasn't as seamless as the rest of the platforms, and there are a few minor details in the application of the "direct booking widget" that I wish would get added. But as i've mentioned above, I have recommended product development ideas before to their team, and often times, the tool gets added! Reason for choosing iGMS It seemed to have the tools that I personally needed for my business. Plus I liked their pay plan better. Review Source Matthew P. Owner Real Estate Used the software for: 1-2 years ### "After research numerous vacation rental management tools, none are as good as iGMS" July 2, 2020 5.0 Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you. Pros Although I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief. In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't. Cons As a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks. Reason for choosing iGMS It had almost all of the features of the other competitors at a significantly better price. Review Source Response from iGMS August 3, 2020 Dear Matthew, Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at support@igms.com or via Live Chat. Looking forward to a word from you. Best, iGMS Team BL Beth L. Owner Real Estate Used the software for: 6-12 months ### "IGMS glitches will cost you" October 27, 2023 1.0 Their product has glitches that will cause headaches and cost money. When this happens, their customer service is terrible. On multiple occasions, I have sent them details snd screen shots to show the problems their glitches have created, and they consistently find a way to blame every issue on user error. Pros The software makes communication with guests easy. Cons IGMS consistently has glitches in syncing information across platforms. We have had problems with updating pricing as well as blocking calendar dates. For example, pricing updates made in IGMS do not always sync with Airbnb or VRBO. This has cost of thousands of dollars. Review Source Response from iGMS November 23, 2023 Hi Beth, We deeply regret any inconvenience caused and genuinely appreciate your patience as we diligently tackle the challenges you've encountered. Following a thorough investigation, it has come to our attention that the glitches you've experienced stem from the communication breakdown between your iGMS account and VRBO, specifically related to the API connection. We fully comprehend the significant impact these discrepancies can have. I'm pleased to inform you that our development team has been actively engaged in addressing these issues, resulting in the release of an updated VRBO connection. The system is now functioning seamlessly, and we believe this will contribute to a more reliable and efficient experience for you. It’s heartening to note that despite the challenges you’ve faced, you have decided to return to iGMS. We are genuinely thrilled to welcome you back and are committed to ensuring that your future interactions with iGMS are nothing short of exceptional. BH Billee H. Owner Real Estate Used the software for: 2+ years ### "Igms Review" September 15, 2023 5.0 Igms has become the most important management tool my company uses. Without it we would be lost! Pros All features are easy to use, rarely any issues with the software- the IGMS customer support is absolutely amazing. The team is well educated and quick to troubleshoot. Cons No cons! Everything is perfect I cannot say enough about this product. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) It was recommended by a customer of mine, I signed up for the free trial and made the switch quickly. I love that this product has an app. Review Source Response from iGMS September 28, 2023 Hi Billee, Thank you for your splendid review on Capterra! We're thrilled to hear that you find iGMS easy to use and our support team helpful. It's heartwarming to know our platform is a valuable tool for your company! We're glad you chose us and are happy to have you in the iGMS family. We strive to continue to meet your expectations and are always here for any suggestions or queries you might have. Thanks again for your kind words! Warm Regards, iGMS Team EL Eric L. Property Manager Hospitality Used the software for: 1-2 years ### "The BEST STR Channel Manager" February 23, 2022 5.0 With iGMS, I'm always confident that my calendar is completely synced across platforms, pricing is up to date, my guests are well informed, and my cleaners will always show up. Anytime I have a question, customer service gets back to me via chat within the same day. 100% worth the $16 a month subscription. Pros I tried many different channel managers before deciding iGMS was by far the best solution. It offers a ton of functionality that makes it easy to run a short term rental across Airbnb, Vrbo, and direct bookings - like a unified inbox w/ multiple users, automated guest messaging, cleaner management, and syncing with PriceLabs. While they have an ok mobile app (works on the go), the experience is very good on desktop. As a bonus, I'm also about to create a direct booking website using their WordPress widget, which integrates reservations directly into their platform. Cons 5 stars for being way ahead of the competition, but there are a few areas of improvement iGMS has needed for a while: -The app is slow and doesn't display a 30 day calendar of bookings on a single screen like (PLEASE add this!!!) -Automated messages can't be sent on a specific day of the week (trash reminders, etc). I have to use hosttools.com in addition for this. -Can't add a security deposit to the direct booking charge via Stripe Review Source Response from iGMS March 21, 2022 Hello Eric, Thank you for your raving review! We are thankful for your trust, and for amazing customers like you. We are happy that you find such value by actively using our solutions, including our website builder to streamline your short-term rental business. We are constantly working to improve our current solutions and have tons of new features in the process of development. Thank you for your valued feedback. We will pass it to our product team for review. In case of any questions, you are most welcome to reach out to us should you need any further assistance. Best, iGMS Team VR Verified Reviewer Director of Operations Hospitality Used the software for: 2+ years ### "Great time saver for Airbnb property managers" June 13, 2019 5.0 My biggest problem had been managing multiple Airbnb account which I was solved once I signed up with iGMS (this is their new name if you haven't noticed yet). Instead of juggling between multiple browsers with some in incognito modes, I can now fully log in to just one system. Pros \- Multi-calendar is a huge time saver for us as we can quickly see gaps and react to them. - Auto-responders and auto-reviews - fantastic tools that let us focus on what is important - taking care of our guests. - We outsource cleaning and were using another product for that but we couldn't live without the check-in/check-out dashboard. - Team management allows us to invite some of our property owners and to also outsource our guest communication during the night hours Cons \- I wish some of the elements were designed better. The property editor is hard to use due to some contrast. - Also, some of the icons look very outdated. - It would be great if transactions could be attached to reservations (I believe Airbnb started to do so), for now, my bookkeeper has to manually reconcile transactions. But at least there is a CSV export which helps a lot. Review Source Response from iGMS July 19, 2019 "Hello, We would like to thank you for such detailed feedback. We are proud to hear that our Multi-Calendar and task management tools help your business. We passed your suggestion about transactions to the dev team and now it's the new feature request. Best, iGMS Team" JC James C. President Real Estate Used the software for: Less than 6 months ### "I Love Systems" September 18, 2023 5.0 Pros IGMS has made the process move a lot smoother and easier. Having everything in one place and being able to manage it all under one umbrella has made my life easier. Added bonus to connecting the users to a platform for getting units cleaned. I’m happy with the service provided. Cons My only complaint is the messaging portion moves a little slow. Review Source Response from iGMS September 28, 2023 Hi James, Thank you for sharing your positive experience with iGMS on Capterra! We're delighted our all-in-one solution is making your processes smoother and your life easier. We've taken note of your concern regarding the messaging speed and are actively working to enhance it for a more efficient user experience. Your feedback is crucial, and we're here for any more suggestions or support you may need. Thanks again for your review! Best, iGMS Team Brian F. Owner Real Estate Used the software for: 1-2 years ### "IGMS is solid" September 8, 2021 5.0 Overall I really like IGMS. Pros The ability to manage your properties across multiple channels/platforms is vital. The automated messaging is great, and they are constantly working to improve the product. Cons The "task management" of what needs to be done at various properties is not particularly helpful in the way it is implemented for me. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS Guesty had some pretty strict requirements regarding who is eligible to use their product. Not sure why, but they lost a good paying customer in me. Review Source Response from iGMS October 6, 2021 Hi Brian, Thank you for the positive review and rating of our service. We appreciate your feedback and we are glad to hear that iGMS has simplified the day-to-day tasks for you with the automation features we offer. If you think that something is lacking in our task management system, we are open to suggestions! If you would like to suggest any features that you would like to see, or if you have any questions please reach out to us via Live Chat or support@igms.com Best, iGMS Team RC Ruth C. Owner/ Primary host Hospitality Used the software for: Less than 6 months ### "Seamless integration with various short term vacation rental platforms " July 8, 2022 4.0 Pros Having seamless integration across the major short term/ vacation rental booking channels is critical when dealing with several properties. IGMS has help me, as a host, have a clear view of the operations of my business from inquiry to housekeeping and maintenance management. Cons The mobile application is sometimes slow to load or lagging. Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing iGMS Features available for the price. The look and feel of the software. Review Source Response from iGMS July 27, 2022 Dear Ruth, Thank you for your review! It's great to know that our platform is helping you improve your business management and make your life easier! If you have any questions, you know where to find us at support@igms.com or via Live Chat. Best, iGMS Team JS Joel S. Explosives Safety Specialist Real Estate Used the software for: 2+ years ### "IGMS give me my time back " April 22, 2023 5.0 IGMS give me my time back through automated messages and calender syncing. Pros The automated messaging, being able to sync calendars l, and the built in direct booking Cons It lags a bit. It always takes a while to load the app. Review Source Response from iGMS May 8, 2023 Hello Joel, Thank you for taking the time to share your experience with iGMS. We're glad to hear that our platform has been able to give you back some valuable time through its automated messaging and calendar syncing features. We understand how important it is for busy hosts to be able to streamline their processes and focus on providing an exceptional guest experience. Regarding your feedback on the app lagging, we apologize for any inconvenience this may have caused you. Our team is constantly working to optimize the app's performance and improve the overall user experience. We appreciate your feedback and will take it into consideration as we continue to make updates to the platform. Thank you again for choosing iGMS as your vacation rental management solution. We're here to support you every step of the way and help you achieve your hosting goals. Pat L. Owner Real Estate Used the software for: 6-12 months ### "Great Features & Value" March 28, 2020 5.0 I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm. Pros Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner. Cons When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020. Alternatives considered [FantasticStay](https://www.capterra.com/p/175865/FantasticStay/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing iGMS I have a seasonal rental business and iGMS only charges me when I have rentals. It also has all the features I needed and a roadmap to add ones that I'd like. It's a tremendous value! Review Source Response from iGMS April 1, 2020 Hello Pat, Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you! Best, iGMS Team VR Verified Reviewer COO Hospitality Used the software for: 1-2 years ### "Decent for small operations, far from the best for the $" March 28, 2023 3.0 Pros Simple to use, easy to connect everything. Cons Limited features, doesn't sync with most channels—inaccurate financial reporting. Review Source Response from iGMS April 12, 2023 Hello, thank you for taking the time to leave us feedback, we really appreciate it as we take the opportunity to further improve our services! We have direct integration with the most popular platforms, such as Airbnb, HomeAway family/VRBO and Booking.com. It is also possible to connect the calendar of other platforms via iCal. We have 4 different types of reports where you can find important and useful information for running your business. We are always working to provide the best experience for our users, if you have any other suggestions we´ll be glad to receive them at support@igms.com Best, iGMS team SW Sequoia W. Property Manager Hospitality Used the software for: 1-2 years ### "iGMS Rocks! " June 8, 2020 5.0 After sampling several options, I found iGMS to be the most comprehensive and easiest to use. Pros iGMS makes it simple to stay in communication with new inquires and current guests at our vacation rentals. Airbnb doesn’t allow me to create and save template replies. But with iGMS I’m confident that our guests will have all the information they need quickly, even if I’m out of the office. This program handles multiple listings and channels as well. Do you list on multiple channels such as Airbnb, HomeAway, VRBO? iGMS handles multiple channels with ease, it’s why I chose this company and I’m happy with the results. The app works well on my phone as well, ensuring ease of communications even if I’m out of the office. And the few times I need assistance with the program, iGMS Tech Support is very responsive. I highly recommend this service for anyone in the vacation rental industry! Cons When I tried to have my housekeeping use the software they could see the whole calendar, not just their assignments. Perhaps a new feature could be added that would email a custom calendar with assignments exclusive to each employee. Review Source Response from iGMS July 2, 2020 Dear Sequoia, Thank you for your valuable feedback. It is great to know that iGMS functionality of a really great help to you. And we are honored you went with iGMS when choosing your PMS: looking forward to working with you. Regarding your team members, please check all the possible settings in our guide on the feature: https://www.igms.com/help/knowledge-base/how-to-set-up-roles-and-permissions-for-your-team-members/. If you have any questions, feel free to reach out to us via email or Live Chat, our Customer Experience Team will be glad to assist. Best, iGMS Team Best, iGMS Team CM Chris M. Owner Hospitality Used the software for: 2+ years ### "Unbeatable system for managing Short Term Rentals" June 27, 2021 5.0 Pros Having one place to manage both Airbnb and VRBO bookings, plus a system of automating templates for guest communication has saved untold hours of my time and in addition provided a better experience to my guests. I couldn't operate my business without it. Cons It's hard to say that I see any flaws in iGMS from my experience. They are always working hard to make sure the mobile app and desktop site are updated with the latest improvements. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS I chose iGMS over other products because I couldn't find any other product that offered the features that iGMS offers for the same price. I then learned that when I did have questions about the software that I received prompt and informative customer service to anything that I needed addressed. Review Source Response from iGMS July 9, 2021 Hello Chris, Thank you for the positive review. It's great to know that you enjoy using our product and that it fits your needs. In case of any questions, we will be glad to welcme you in our live chat or email at support@igms.com. Best, iGMS Team VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "An amazing product!" November 12, 2023 5.0 Pros iGMS has made my business thrive! I have used it for about 2 months and its really easy to use. I also use it for my employee schedules. iGMS has made everything automated and it has given me so much more free time. Cons Everything is great! Maybe the in-app login could be faster but other than that I like it. Review Source Response from iGMS December 13, 2023 Thank you so much for taking the time to share your positive experience with iGMS! We're thrilled to hear that our platform has played a significant role in the success and efficiency of your business. It's fantastic to know that you find iGMS easy to use and that it has simplified your employee schedules. We understand the value of your time, and we're delighted to have contributed to giving you more freedom to focus on other aspects of your business. Your feedback is highly appreciated, and we're always looking for ways to enhance our platform. We've taken note of your suggestion regarding the in-app login speed, and our development team is actively working on optimizing it for a faster and more seamless experience. Once again, thank you for choosing iGMS and for sharing your positive feedback. If you have any further suggestions or questions, please feel free to reach out to our support team at support@igms.com. Best regards, The iGMS Team aP amatangelo P. Owner Real Estate Used the software for: 6-12 months ### "Not Worth the Money, Customer Service Hassles" March 2, 2022 3.0 I was initially impressed by the platform and its ability to integrate numerous features. When faced with a problem, customers service was abysmal after several attempts to reach them. Additionally, after cancellation of the service, they charged me for an additional month and will not return my requests for compensation. Pros It initially drew me in as an ease of use platform to manage multiple listings across a number of platforms. Cons The phone app was difficult to navigate, had several broken links, forced me to use the web browser in its place. Review Source Response from iGMS March 28, 2022 Hello Amatangelo, Thank you for your review. Thank you for your acknowledement of our platform's ease of use to manage multiple listings across various platforms. We are, on the other hand, sad to hear that you experienced frustration with our mobile app. We continue to improve on our service offering, yet there can be numerous reasons why you might have experienced these issues. In case you are still experiencing the issues, our customer experience team is eager to help you via Live Chat or via email 24 hours on weekdays and from 9 am to 5 pm EST over the weekend. Best, iGMS Team EA Eigo A. Member Real Estate Used the software for: 2+ years ### "Very pleased with the tool" September 7, 2021 5.0 Pros We have been using the tool from the very beginning and very much pleased with their functionalities, ongoing improvements and fantastic support. Our firm is in Hawaii where vacation rental business has a very high volume and turn around. this tool has been stressed tested by us and we recommend it to anybody who want to automate the management ranging from a few units to hundreds. Cons there is no statement functionality or integration to quickbooks Review Source Response from iGMS October 6, 2021 Hi Eigo, Thank you for the positive review and rating of our service. We appreciate your feedback and we are glad to hear that iGMS has simplified the day-to-day tasks for you with the automation features we offer. At iGMS we are always evolving and releasing new features to fulfill our customer's needs. With that said we are working on the feature and integration with Quickbooks and we will keep our users updated on the release of new features. If you would like to suggest any features that you would like to see, or if you have any questions please reach out to us via Live Chat or support@igms.com Best, iGMS Team SJ Sarah J. Owner and manager Hospitality Used the software for: 2+ years ### "We love IGMS!!" October 25, 2023 5.0 Pros It does everything we need to do to manage our rentals! The calendar is very on point with having different platforms, the pre set messages are extremely helpful and the customer service has always been excellent ! Cons Some inconsistencies with the payout and revenue numbers. We calculate everything manually through each platform Review Source Response from iGMS November 17, 2023 Hello Sarah, Thank you for taking the time to share your feedback. We are delighted to learn that iGMS fulfills your rental management needs, particularly with its accurate calendar synchronization across various platforms and the convenience of pre-set messages. It's always a pleasure to know that our efforts contribute to a positive experience for our users. We sincerely apologize for any inconsistencies you've encountered with payout and revenue numbers. We understand the importance of accurate financial tracking, and we take this matter seriously. To address this issue promptly, we kindly request that you provide more details on the discrepancies by emailing us at support@igms.com. Our dedicated support team will thoroughly investigate the matter and work towards a resolution. Your satisfaction is our top priority, and we appreciate your trust in iGMS. We look forward to resolving this matter swiftly and ensuring a seamless experience for your rental management. Best, iGMS Team YO Yury O. property owner Hospitality Used the software for: 6-12 months ### "iGMS review " September 18, 2023 5.0 Pros easy management , good and thorough support, Cons widget is not super flexible , I would like to have more feature on it Reason for choosing iGMS features and price Review Source Response from iGMS September 28, 2023 Hi Yury, Thank you for sharing your experience with iGMS on Capterra! We're glad to know that you find managing your properties with our software easy and our support thorough. We understand the importance of flexibility and customization, and we sincerely appreciate your feedback regarding our widget's features. We are continually striving to improve and are exploring ways to enhance widget flexibility and introduce more features to cater to your needs better. We're happy you chose us for our features and pricing and assure you that we are steadfast in our commitment to providing value and meeting your expectations. Please feel free to share any specific features you'd like to see, and we'll do our best to accommodate them. Thanks again for your thoughtful review! We're here to assist you with any further suggestions or support you might require. Best, iGMS Team Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.